TransUnion Healthcare Revenue Integrity/Underpayment Services
Filtered view: All

Subject Expert
Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Manager

The service started out really well, but the quality has gone down. That is in part due to the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With TransUnion Healthcare, I haven’t been exposed to the people that have knowledge to transfer to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I did see that TransUnion Healthcare is selling off their healthcare data line of business. I...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are definitely pleased with the services we have received. The firm has done a really good job of...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When working with TransUnion Healthcare, we are in an agreement about where are and the status of...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

If CMS changed the rules regarding claiming bad debt for Medicare, it would be nice if TransUnion...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had a good cost report season with TransUnion Healthcare. Things went well. We got through bad...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

TransUnion Healthcare could work on sending out clearer, step-by-step communication versus telling...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We experienced some delays when we sent TransUnion Healthcare data that didn’t get reviewed...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A positive of working with TransUnion Healthcare is their responsiveness and knowledge of what is...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I love TransUnion Healthcare's reports. The website is very easy to use and work with. I like...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our partnership with TransUnion Healthcare is very strong because we can reach out, and they are...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

TransUnion Healthcare does a great job with transfer DRGs, underpayment work, and Medicare DSH work....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We worked with a project manager from the firm that was very informative and easy to work with. They...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

TransUnion Healthcare did a great job with the analysis and with planning out the areas of...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been working with quite a few new faces since the acquisition. We used to see the same...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We absolutely love the firm’s Stingray software product. The bad debt logs are an incredible time...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a wish list for the Stingray technology. We would like to be able to pull reports with the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been relatively happy with TransUnion Healthcare. Their price is right, and very...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

TransUnion Healthcare does really well at doing their thing and leaving us alone. We are paying them...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

TransUnion Healthcare has access to all 50 state Medicaid programs to determine Medicaid...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The couple of people I deal with do a great job with executive involvement. There was low disruption...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Before the acquisition, we used to just deal with one or two people, but now we work with five or...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have a project manager, and our relationship is good. We haven't had any problems. That person is...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The firm is performing very well. My files look good this year, and we have been pleased with them....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had a difficult year. Deliverables were not made on time, and there seemed to be a lack of...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When past problems come forward, TransUnion Healthcare basically ignores the questions and tells us...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There has been a little difference in our experience since the acquisition. There are still a couple...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The people who use TransUnion Healthcare's product are happy with it and with the support....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We took on a new patient accounting system, and we were getting back reports that were showing that...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I really like the product and the way TransUnion Healthcare breaks things down to point me in the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

TransUnion Healthcare bills us for some add-ons, but I never feel like those charges are abusive....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

People have only a couple of pet peeves with the product. One of the issues has been in the bad debt...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

TransUnion Healthcare’s service is very timely. There have been a lot of improvements since...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had other people approach us about doing some of the work that TransUnion Healthcare does,...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It was a bit of a challenge to get our data flowing correctly. We pay TransUnion Healthcare to run...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our use of TransUnion Healthcare will expand to more of their products. We are going to use...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We go to TransUnion Healthcare with things we are seeing in audits. Education may be available, but...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Since the acquisition, there has been no change except for in some of the personnel and contracting....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The programming, the time we put into code mapping, and the patient count indicators are going well....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some of the final reports could be improved. They are clunky and awkward. The situation has gotten...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Whenever I have had a question about a Medicare change, TransUnion Healthcare has usually already...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The team I work with is very good at staying on their schedules. They give us a timeline of when...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We probably don’t see TransUnion Healthcare as a long-term partner based on feedback from our...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The firm is adequate, but they don’t necessarily exceed expectations. They could improve by...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TransUnion Healthcare is committed to meeting their deadlines. If they commit to a date, they meet...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TransUnion Healthcare provides excellent support with the audits. Once an audit starts and someone...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't really hear from executives. Maybe I would like to hear from them. We have asked some...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

TransUnion Healthcare could share about their product so that users know the investments the firm is...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TransUnion Healthcare's staff is awesome to work with. I work with a person who is responsive to...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TransUnion Healthcare is performing per our expectations. They are doing work that we just do not...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TransUnion Healthcare’s financial arrangements are appropriate for this type of service.

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had a little bit of a lapse in our agreement with TransUnion Healthcare. Our contact there...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TransUnion Healthcare has acquired some great companies that have added to their product line, but I...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had a single product in an area where TransUnion Healthcare had some turnover, so we struggled....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TransUnion Healthcare is a great value for what we pay versus what we get in return. The service...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We can reach out to the firm and receive timely communication back from them any time of the year...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We looked at several different products, and we already had a relationship with TransUnion...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The challenge in our implementation came when TransUnion Healthcare had movement within the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

TransUnion Healthcare reached out to us to work on a much more intensive area. Unfortunately, they...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The service from TransUnion Healthcare is predictable, and that is kind of the point. There is no...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

TransUnion Healthcare had some turnover, so there was a period of a few months where I was confused...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We did an RFP with other services to make sure we were getting the latest and greatest, and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We leverage TransUnion Healthcare through a third party. TransUnion Healthcare's address checker...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

TransUnion Healthcare is great. We recently did a comparison between the eScan Insurance Discovery...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

TransUnion Healthcare is a solid partner and always tries to flex to help us. We put a lot of...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The crazy thing about TransUnion Healthcare is that the better job they do, the worse it makes us...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

TransUnion Healthcare has a very user-friendly web portal that they post the results in each week or...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't work directly with a whole lot of people from the firm. I have someone who runs a report,...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The data is not always showing the most current, most accurate information. I would like the firm to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

TransUnion Healthcare does a good job of helping us find insurance, and that ultimately allows us to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have discontinued using TransUnion Healthcare's system for everything but transfer DRG....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Once we got all of our data feeds working, we were able to work our claims with the correct...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

TransUnion Healthcare has taken what used to be a manual process and now does the work for us. It...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

TransUnion Healthcare has consistently exceeded our expectations. And when they haven't, it has been...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The only thing TransUnion Healthcare could do to improve is have more people with deeper knowledge....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

TransUnion Healthcare is really good and needs to continue to invest in what is going on because our...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF