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TransUnion Healthcare Revenue Integrity/Underpayment Services Comments
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KLAS Research Director - Boyd Stewart
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User Commentary

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Manager

We have had issues recently, and we have needed to push TransUnion Healthcare back a little bit....

Jan 2021
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Manager

Because of the quality of the service, I would definitely choose TransUnion Healthcare again. We are...

Jan 2021
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Manager

TransUnion Healthcare doesn't avoid nickel-and-diming. Their services are very expensive. TransUnion...

Jan 2021
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Analyst/Coordinator

I work exclusively with the Rubixis tool that TransUnion Healthcare acquired in 2018. We are able to...

Jan 2021
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Analyst/Coordinator

As the vendor was growing with the product, our needs grew a lot more quickly than anticipated, and...

Jan 2021
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Analyst/Coordinator

TransUnion Healthcare has partnered with us well. I speak regularly with our primary contact, who is...

Jan 2021
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Manager

We are very happy with TransUnion Healthcare. They are a good company, and they have a good product....

Jan 2021
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Director

TransUnion Healthcare is responsive, agile, and adept. They understand that the industry is very...

Dec 2020
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Manager

I have worked with the vendor since they were Rubixis. Rubixis was acquired by TransUnion Healthcare...

Dec 2020
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Manager

The person from the vendor who I regularly deal with is pretty much a vendor executive. I would give...

Dec 2020
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Manager

Our implementation manager is very intelligent, thorough, understanding, and easy to work with. This...

Dec 2020
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Manager

I recently got a ticketing system to send issues to TransUnion Healthcare. That is something that...

Dec 2020
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Manager

I have vendors that I think are good, and TransUnion Healthcare is five times better than they are....

Dec 2020
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Manager

TransUnion Healthcare came to help us during the COVID-19 pandemic before we even had to ask.

Dec 2020
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VP/Other Executive

TransUnion Healthcare is doing a nice job. We have slowly been expanding the work that we want them...

Dec 2020
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Director

We have a great working relationship with our representative at TransUnion Healthcare. We have...

Dec 2020
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Director

I have worked with many contract management systems, and Rubixis is the best one. Even though they...

Dec 2020
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Director

There are some contract terms that can't be modeled well, but the vendor has a good team on the back...

Dec 2020
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Director

There is always room for improvement, but the product has been good for us. I am not sure what the...

Dec 2020
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Manager

Working with TransUnion Healthcare has been a great experience. There have been no hiccups. Everyone...

Dec 2020
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Manager

TransUnion Healthcare has been great supporting us during COVID-19. The executives are really...

Dec 2020
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Manager

TransUnion Healthcare's staff members are really easy to work with. They are willing to help us out...

Dec 2020
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Director

TransUnion Healthcare gives us some information on Medicaid DSH adjustments. We don't necessarily...

Dec 2020
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Director

The partnership that I feel the vendor brings to help better our organization goes beyond just a...

Dec 2020
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Manager

The vendor has a couple of different products that they are utilizing. The vendor has coverage...

Dec 2020
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Manager

The vendor could improve their invoicing. We find mistakes here and there, so TransUnion Healthcare...

Dec 2020
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Director

TransUnion Healthcare is great. I don't think we have had any complaints about them from our finance...

Dec 2020
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Director

TransUnion Healthcare provided education on their new system so that we could access information and...

Dec 2020
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Manager

I don't think the vendor's solution is meeting their customer's needs as well as it could be. The...

Dec 2020
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Manager

TransUnion Healthcare's application struggles with invoicing. That has been one of our biggest...

Dec 2020
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Analyst/Coordinator

The people at TransUnion Healthcare understand the rules and everything; they are experts at the...

Nov 2020
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VP/Other Executive

Our relationship with the vendor seemed very transactional and hands off. I don’t know the last time...

Nov 2020
(0)
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VP/Other Executive

I don’t know that I would select TransUnion Healthcare again if we were starting over. They did not...

Nov 2020
(0)
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Director

TransUnion Healthcare has been pretty good with support. For example, after we submit our cost...

Nov 2020
(0)
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Director

TransUnion Healthcare has really stepped up their communication game. They could do better with...

Nov 2020
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Director

TransUnion Healthcare is really good to work with during the dispute process. We can refer to the...

Nov 2020
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Director

To see the results, we go to the portal and then out to the eScan site to pull information for our...

Nov 2020
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Director

Healthcare billing has changed from hospital billing to professional billing to provider-based...

Nov 2020
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Director

We utilize TransUnion Healthcare's services for different products. We are utilizing the eScan tool...

Nov 2020
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Director

TransUnion Healthcare has been helping us through the COVID-19 crisis. We send them a list, and they...

Nov 2020
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Manager

I don’t know what TransUnion Healthcare could do better. We don’t have issues with them at all. We...

Oct 2020
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VP/Other Executive

We use TransUnion Healthcare's services for our insurance review to make sure that we don't miss any...

Oct 2020
(0)
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VP/Other Executive

What is weird about TransUnion Healthcare is that we can tell them to bill us for some things and to...

Oct 2020
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Manager

I like TransUnion Healthcare. They are very easy to work with. Whenever we find something we don't...

Oct 2020
(0)
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Manager

TransUnion Healthcare does exceptionally well at customer service. They are always accessible, so...

Oct 2020
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VP/Other Executive

A lot of these companies will offer do the billing and collection, and that is a nice add-on. If we...

Oct 2020
(0)
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Director

The vendor has been really successful in identifying coverage, and we still use their solution. The...

Oct 2020
(0)
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Director

The acquisition didn’t really impact us. We think of the company as TransUnion Healthcare now...

Oct 2020
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Director

We frequently engage with TransUnion Healthcare and have regular meetings with them depending on...

Oct 2020
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Director

I have talked a little with TransUnion Healthcare about improvements. Recently, they have struggled...

Oct 2020
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Director

The vendor gives us the option to reject data because we already have certain information or because...

Oct 2020
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Director

I would absolutely say that TransUnion Healthcare exceeds our expectations. During COVID-19,...

Oct 2020
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Director

The vendor's product helps us to identify patients that have commercial insurance who didn't reveal...

Oct 2020
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Director

I like the team members I work with and their willingness to customize reports for us. TransUnion...

Oct 2020
(0)
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Director

We signed up with TransUnion Healthcare to use the eScan Insurance Discovery software. We use the...

Oct 2020
(0)
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CFO

TransUnion Healthcare doesn’t charge for every little thing. The cost is what they say it is. There...

Oct 2020
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CFO

TransUnion Healthcare does a really good job. The people I work with on the projects are really...

Oct 2020
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Manager

TransUnion Healthcare gets us great reports. With the cost reconciliation reports we get, we can...

Oct 2020
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Director

TransUnion Healthcare does a great job with insurance discovery. It is surprising how much they...

Oct 2020
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Director

TransUnion Healthcare is running daily. So hopefully, after we add the insurance, they don’t go back...

Oct 2020
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Director

We have some flat-rate things that we had to carve out ourselves to not send TransUnion Healthcare....

Oct 2020
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Manager

Generally, I am very happy with TransUnion Healthcare. However, I would like a little more support...

Oct 2020
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Director

I enjoy TransUnion Healthcare very much. We have worked with them for a few years now, and we have...

Oct 2020
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Director

There is nothing I can think of that TransUnion Healthcare could do to improve. My only wish is that...

Oct 2020
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Director

I like TransUnion Healthcare's dispute process. I can just click on their portal and enter the...

Oct 2020
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Director

We needed a new report created, and TransUnion Healthcare made the report very quickly for us. They...

Oct 2020
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Analyst/Coordinator

When Healthcare Payment Specialists was acquired by TransUnion Healthcare, there was change; I did...

Oct 2020
(0)
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Analyst/Coordinator

TransUnion Healthcare is a good vendor, but there is room for improvement, more so on the daily...

Oct 2020
(0)
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Analyst/Coordinator

I have only had one situation with TransUnion Healthcare where I felt they were nickel-and-diming us...

Oct 2020
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Director

If the projects that TransUnion Healthcare complete aren't 100% correct, the cost report is...

Oct 2020
(0)
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Director

We are definitely going to renew our contract with TransUnion Healthcare. Last year, we had an...

Oct 2020
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Director

TransUnion Healthcare avoids charging for every little thing. They are very forthcoming about...

Oct 2020
(0)
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Director

I sometimes get frustrated by consultants who are new and don't know what they are doing. I haven't...

Oct 2020
(0)
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Director

The TransUnion Healthcare person who is in charge of our project is outstanding. Due to COVID-19, we...

Oct 2020
(0)
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Director

TransUnion Healthcare far exceeds my expectations. In fact, there was a situation where I gave them...

Oct 2020
(0)
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Analyst/Coordinator

Quite a few TransUnion Healthcare folks have stayed the same over the years, and they have done a...

Oct 2020
(0)
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Analyst/Coordinator

I would tell another organization that is considering TransUnion Healthcare that the customer...

Oct 2020
(0)
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Analyst/Coordinator

When the acquisition with TransUnion Healthcare happened, communication went down just a little....

Oct 2020
(0)
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Director

The vendor has been really easy to work with. We prepared the first extract file for them. I am not...

Oct 2020
(0)
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VP/Other Executive

TransUnion Healthcare's insurance discovery service is a true safety net on the back end. We are now...

Oct 2020
(0)
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VP/Other Executive

TransUnion Healthcare is good when it comes to strategic ability. They just haven't done anything...

Oct 2020
(0)
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VP/Other Executive

As far as the install goes, we are really just getting through the discovery right now. We have gone...

Oct 2020
(0)
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VP/Other Executive

When it comes to nickel-and-diming from TransUnion Healthcare, there is good and bad. There is a...

Oct 2020
(0)
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VP/Other Executive

Our partnership with TransUnion Healthcare is fine. The execution is good, and the executives...

Oct 2020
(0)
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Analyst/Coordinator

We use the Rubixis system all the time to navigate our work every day. Sometimes glitches happen...

Oct 2020
(0)
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Analyst/Coordinator

Anybody in the collection department that has an issue can reach out to the support people. When we...

Oct 2020
(0)
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Analyst/Coordinator

The service is not only about technology; it is about organizing our work. The vendor doesn't force...

Oct 2020
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Analyst/Coordinator

I would of course select the vendor again because I love them. I know how much we were going through...

Oct 2020
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Director

I love the vendor's product. We use it on the front end when we have a timing schedule to try to...

Oct 2020
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Director

We have an analyst who scrutinizes our audits. That analyst audits every file that is found. The...

Oct 2020
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Director

I love our meetings and our account representative. That person is not really on the product side as...

Oct 2020
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Director

We get a great ROI from TransUnion Healthcare. The contract is amazing. I am very happy with...

Oct 2020
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Director

We use the vendor strictly through the cost-reporting process, which we are deep into. They do a...

Oct 2020
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Director

The vendor's executives are involved in terms of wanting to sell me more work. They try and contact...

Oct 2020
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Analyst/Coordinator

Since we haven’t really had any outcomes yet, I can’t really elaborate on tangible outcomes very...

Oct 2020
(0)
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Analyst/Coordinator

I would like more user-friendly software. The software isn't bad, but it could probably use a little...

Oct 2020
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Manager

I don’t know that we have ever talked to the high-up people at TransUnion Healthcare. I would say...

Oct 2020
(0)
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Manager

TransUnion Healthcare does a good job of trying to manage the project. We usually have a kickoff...

Oct 2020
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Manager

TransUnion Healthcare exceeds our expectations. They are the new owner of other companies. We really...

Oct 2020
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Manager

Strategic ability is not very applicable to our engagement; it is more tactical. Even though we have...

Oct 2020
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Manager

I can think of one or two things that the vendor could do better. I share my wish list, and they put...

Oct 2020
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Manager

We have a very strict, inflexible completion time because we are on a deadline. We need TransUnion...

Oct 2020
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Manager

I have seen TransUnion Healthcare also retain the lessons of the previous engagement in the next...

Oct 2020
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Manager

I definitely think we receive our money’s worth from working with TransUnion Healthcare. They have...

Oct 2020
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Manager

I would definitely recommend TransUnion Healthcare to others. If the service is right for the user...

Oct 2020
(0)
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Manager

The technology solution that TransUnion Healthcare helped us with has allowed us to do half the work...

Oct 2020
(0)
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Manager

I think that TransUnion Healthcare is still working through the integration of the new acquisition,...

Oct 2020
(0)
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Analyst/Coordinator

My experience with TransUnion Healthcare has been positive. The accuracy rate with eligibility is...

Oct 2020
(0)
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Analyst/Coordinator

We don't find a lot from a specific insurance provider, and I don't know whether that is attributed...

Oct 2020
(0)
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Analyst/Coordinator

Through the COVID-19 crisis, I didn't really see any lull from TransUnion Healthcare. We did reach...

Oct 2020
(0)
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Analyst/Coordinator

I would buy TransUnion Healthcare's services again with the caveat that I would still do a...

Oct 2020
(0)
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Analyst/Coordinator

Something that TransUnion Healthcare does very well but other vendors do not is finding a lot of...

Oct 2020
(0)
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Analyst/Coordinator

TransUnion Healthcare charges for what they are contracted for. They don’t nickel-and-dime us. We...

Oct 2020
(0)
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Analyst/Coordinator

We had a little bit of a hiccup regarding data submissions, and I know the vendor was working with...

Oct 2020
(0)
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Analyst/Coordinator

The vendor could be more responsive through email and could respond within 48 hours. Sometimes...

Oct 2020
(0)
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Analyst/Coordinator

Our relationship with TransUnion Healthcare is basically the same now as it was before COVID-19. The...

Oct 2020
(0)
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VP/Other Executive

We use TransUnion Healthcare's services, and they are expensive, but the vendor is good at what they...

Oct 2020
(0)
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VP/Other Executive

I have no problems whatsoever with the product. It is great, and our partners at TransUnion...

Oct 2020
(0)
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Director

There really hasn't been a change in the vendor's service due to COVID-19. I would buy the vendor's...

Sep 2020
(0)
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Director

The vendor's charges are exactly what we expect. We pay when the vendor finds insurance. With other...

Sep 2020
(0)
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Director

TransUnion Healthcare meets our expectations, but I wouldn't say that they exceed them. I am not...

Sep 2020
(0)
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Director

The fact that we left TransUnion Healthcare and came back indicates that they provide better service...

Sep 2020
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Director

TransUnion Healthcare has really stepped up the quality of their portal, and that has made things...

Sep 2020
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Director

Other vendors meet with us every month, but TransUnion Healthcare only meets with us every quarter....

Sep 2020
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VP/Other Executive

We are seeing good value from the system. It is part of what every business office should have as a...

Sep 2020
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VP/Other Executive

The vendor has an eligibility tool, and I have asked them how they will link a change in eligibility...

Sep 2020
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VP/Other Executive

I feel pretty good about where we are with the system’s steady state. I see some issues with the...

Sep 2020
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VP/Other Executive

In terms of being proactive and driving the backlog of work, we have had some big backlogs of...

Sep 2020
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VP/Other Executive

Every vendor claims that they have a Cadillac, but that ultimately comes down to the access of...

Sep 2020
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VP/Other Executive

TransUnion Healthcare has a model that they fine-tune, but I don’t know that I have seen anything in...

Sep 2020
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Manager

The vendor didn't do anything differently due to COVID-19. We just reached out to them when we...

Sep 2020
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Manager

TransUnion Healthcare does good work. They are responsive. Assuming that we could get the terms of...

Sep 2020
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Manager

The vendor's consultants are responsive. They are knowledgeable; they know what they are talking...

Sep 2020
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Manager

In terms of the vendor's strategic ability, I have had trouble trying to identify instances where...

Sep 2020
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VP/Other Executive

I don't think TransUnion Healthcare has supported us during the COVID-19 crisis beyond what they...

Jul 2020
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VP/Other Executive

There is perceived value in what we get from the product and actual value. There is a gap there....

Jul 2020
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VP/Other Executive

TransUnion Healthcare isn't the only vendor in town. Years ago, when they first came out with their...

Jul 2020
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Director

TransUnion Healthcare does a good job. I actually am very happy with them. They are very good with...

Jul 2020
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Director

I have no qualms with the vendor. They are doing a pretty good job. They are responsive, and they...

Jul 2020
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Director

TransUnion Healthcare is awesome to work with on our Medicare bad debt. The vendor has a project...

Jul 2020
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Director

I don’t know whether I have asked the vendor for strategic ability, so I can’t really gauge that....

Jul 2020
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Director

I don’t have a lot of interaction with the vendor’s executives. TransUnion Healthcare is a big...

Jul 2020
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CFO

I would say we will more than likely renew our services with TransUnion Healthcare. So I don't have...

Jul 2020
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CFO

I don't see many bills from TransUnion Healthcare, but I don’t think they nickel-and-dime, and our...

Jul 2020
(0)
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CFO

TransUnion Healthcare has well-developed products and is a mature company. They deliver what they...

Jul 2020
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Director

TransUnion Healthcare does a good job of identifying coverage. We have used them for a number of...

Jul 2020
(0)
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Director

The vendor has a system to try to get more insurance information than what is usually found. With...

Jul 2020
(0)
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Director

For some of the cases, the vendor finds things where money potentially could have been lost if we...

Jul 2020
(0)
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Director

TransUnion Healthcare’s staff members are pleasant, knowledgeable, and responsive. We have calls...

Jul 2020
(0)
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Director

The vendor’s offering is pretty stable. I am sure that if things came along, such as different...

Jul 2020
(0)
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Director

We hear from the higher-level executives a couple of times a year. That is fine. If we needed to...

Jul 2020
(0)
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Director

We have minor discrepancies but nothing alarming. The vendor always responds and handles things...

Jul 2020
(0)
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Manager

TransUnion Healthcare avoids nickel-and-diming. If they are invoicing us for an account and we...

Jun 2020
(0)
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Manager

I am not one of the primary users of the system anymore. We have a couple of team members who use...

Jun 2020
(0)
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Manager

We have a customer services representative, so if there is anything that I need, I always have...

Jun 2020
(0)
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Manager

The big thing that I would love is better reporting to tell us what department and user entered the...

Jun 2020
(0)
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Manager

I would absolutely go with TransUnion Healthcare again. When we replaced our acute care EMR, there...

Jun 2020
(0)
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Director

I always feel that TransUnion Healthcare makes every effort to accommodate their clients. Sometimes...

Jun 2020
(0)
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Director

When we had deadlines from CMS for some of the audits with COVID-19, TransUnion Healthcare fit us in...

Jun 2020
(0)
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Director

Some of the work on the cost report is compartmentalized. The Worksheet S-10 is one component of...

Jun 2020
(0)
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Director

The charging for the work is pretty straightforward. As a whole, TransUnion Healthcare has been...

Jun 2020
(0)
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Director

I am torn between whether TransUnion Healthcare met or exceeded our expectations. The vendor may...

Jun 2020
(0)
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Analyst/Coordinator

The STINGRAY technology is great. It has allowed us to capture additional bad debt for each hospital...

May 2020
(0)
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Analyst/Coordinator

Onboarding a new hospital onto the STINGRAY platform is always very challenging. There has to be a...

May 2020
(0)
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Analyst/Coordinator

I have always felt like TransUnion Healthcare responds to me. They follow through on the feedback we...

May 2020
(0)
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Director

TransUnion Healthcare has been fantastic. Our relationship with them is great. They are very...

May 2020
(0)
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Director

TransUnion Healthcare has things on the road map that they could do faster if they had more funding....

May 2020
(0)
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Director

We have a very specific contract with TransUnion Healthcare. It is a flat fee, and TransUnion...

May 2020
(0)
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Director

When it comes to the implementation services from TransUnion Healthcare, the implementation goes...

May 2020
(0)
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Director

We tried other solutions, and they did not work. eScan has the same outcomes, but the pricing and...

May 2020
(0)
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Director

The more often we work with TransUnion Healthcare, the better things get. Compared to how things...

May 2020
(0)
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Director

The vendor sets fees, but they don’t charge me for every little thing. I don’t know whether I have...

May 2020
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VP/Other Executive

We have had really good success with eScan. It is core to our revenue cycle success. TransUnion...

Apr 2020
(0)
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VP/Other Executive

We base the ROI on the amount of cash we actually get because of the found coverage. The ROI is...

Apr 2020
(0)
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VP/Other Executive

I don't think that the vendor nickel-and-dimes me. And eScan consistently exceeds my expectations.

Apr 2020
(0)
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Director

If a patient comes to the ER, gets triaged, goes back without presenting any insurance information,...

Apr 2020
(0)
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Director

TransUnion Healthcare is very easy to work with. Everyone that we have ever worked with is very...

Apr 2020
(0)
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Analyst/Coordinator

Sometimes, when the vendor gives us our files, they aren't being clear. We don't pay them for full...

Mar 2020
(0)
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Analyst/Coordinator

We have been going through some things on our end that have slowed things down. We have fixed those...

Mar 2020
(0)
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Analyst/Coordinator

We have had a pretty good dialogue with the vendor about functionality. There are a few things in...

Mar 2020
(0)
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Analyst/Coordinator

I would buy the system again. I like it. My expectations for the vendor and system are pretty high....

Mar 2020
(0)
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Analyst/Coordinator

I think the vendor's pricing is fair. I don't know whether others would have a different opinion....

Mar 2020
(0)
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Manager

The vendor is always keeping us informed. We have regular phone calls, and the vendor is always...

Mar 2020
(0)
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Manager

The vendor executives have never reached out to us, but we have never had major issues. The vendor...

Mar 2020
(0)
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Manager

The vendor wants to maximize the money of the reimbursement that our facility receives, but they...

Mar 2020
(0)
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Manager

The vendor prepares a report for us, but they also look at previous years when reports were...

Mar 2020
(0)
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Manager

We have done different kinds of work with TransUnion Healthcare, and they have been good to us so far....

Mar 2020
(0)
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Manager

We get the information we need in a timely manner. TransUnion Healthcare executes well.

Mar 2020
(0)
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Director

Nothing is going badly. I have been exceptionally pleased with the solution. We did RFPs for a...

Mar 2020
(0)
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Director

We absolutely love the folks we have been working with over the last several years. We have great...

Mar 2020
(0)
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Director

Because of who TransUnion Healthcare is and the nature of their business, they have made the...

Mar 2020
(0)
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Director

The outcomes I am looking for are in recovery. We might discover some insurance, but if we discover...

Mar 2020
(0)
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Director

A lot of vendors that we do business with meet with us face to face. We don't see the senior-level...

Mar 2020
(0)
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Manager

I plan to use TransUnion Healthcare's services. In fact, when my contract is up with the person that...

Mar 2020
(0)
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Manager

The vendor doesn't exceed our expectations; they just meet them for now. They give me such a good...

Mar 2020
(0)
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Manager

I don't have very many complaints about TransUnion Healthcare. They do a good job. They are very...

Mar 2020
(0)
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