TransUnion Healthcare Revenue Integrity/Underpayment Services Comments

 

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Analyst/Coordinator

People and Knowledge

The people at TransUnion Healthcare understand the rules and everything; they are experts at the...

Nov 2020
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VP/Other Executive

Relationship

Our relationship with the vendor seemed very transactional and hands off. I don’t know the last time...

Nov 2020
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VP/Other Executive

Relationship

I don’t know that I would select TransUnion Healthcare again if we were starting over. They did not...

Nov 2020
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Director

Tools and Methodology

TransUnion Healthcare has been pretty good with support. For example, after we submit our cost...

Nov 2020
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Director

Relationship

TransUnion Healthcare has really stepped up their communication game. They could do better with...

Nov 2020
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Director

Relationship

TransUnion Healthcare is really good to work with during the dispute process. We can refer to the...

Nov 2020
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Director

Other Observations

To see the results, we go to the portal and then out to the eScan site to pull information for our...

Nov 2020
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Director

Other Observations

Healthcare billing has changed from hospital billing to professional billing to provider-based...

Nov 2020
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Director

Tools and Methodology

We utilize TransUnion Healthcare's services for different products. We are utilizing the eScan tool...

Nov 2020
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Director

Relationship

TransUnion Healthcare has been helping us through the COVID-19 crisis. We send them a list, and they...

Nov 2020
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Manager

Tools and Methodology

I don’t know what TransUnion Healthcare could do better. We don’t have issues with them at all. We...

Oct 2020
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VP/Other Executive

Tools and Methodology

We use TransUnion Healthcare's services for our insurance review to make sure that we don't miss any...

Oct 2020
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VP/Other Executive

Relationship

What is weird about TransUnion Healthcare is that we can tell them to bill us for some things and to...

Oct 2020
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Manager

Project Results

I like TransUnion Healthcare. They are very easy to work with. Whenever we find something we don't...

Oct 2020
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Manager

People and Knowledge

TransUnion Healthcare does exceptionally well at customer service. They are always accessible, so...

Oct 2020
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Director

Project Results

The vendor has been really successful in identifying coverage, and we still use their solution. The...

Oct 2020
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Director

Relationship

The acquisition didn’t really impact us. We think of the company as TransUnion Healthcare now...

Oct 2020
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Director

Relationship

We frequently engage with TransUnion Healthcare and have regular meetings with them depending on...

Oct 2020
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Director

Tools and Methodology

I have talked a little with TransUnion Healthcare about improvements. Recently, they have struggled...

Oct 2020
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Director

ROI and Cost

The vendor gives us the option to reject data because we already have certain information or because...

Oct 2020
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Director

Tools and Methodology

I would absolutely say that TransUnion Healthcare exceeds our expectations. During COVID-19,...

Oct 2020
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Director

Tools and Methodology

The vendor's product helps us to identify patients that have commercial insurance who didn't reveal...

Oct 2020
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Director

Tools and Methodology

I like the team members I work with and their willingness to customize reports for us. TransUnion...

Oct 2020
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Director

Tools and Methodology

We signed up with TransUnion Healthcare to use the eScan Insurance Discovery software. We use the...

Oct 2020
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CFO

ROI and Cost

TransUnion Healthcare doesn’t charge for every little thing. The cost is what they say it is. There...

Oct 2020
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CFO

Relationship

TransUnion Healthcare does a really good job. The people I work with on the projects are really...

Oct 2020
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Manager

Tools and Methodology

TransUnion Healthcare gets us great reports. With the cost reconciliation reports we get, we can...

Oct 2020
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Director

Tools and Methodology

TransUnion Healthcare does a great job with insurance discovery. It is surprising how much they...

Oct 2020
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Director

ROI and Cost

TransUnion Healthcare is running daily. So hopefully, after we add the insurance, they don’t go back...

Oct 2020
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Director

Tools and Methodology

We have some flat-rate things that we had to carve out ourselves to not send TransUnion Healthcare....

Oct 2020
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Manager

Tools and Methodology

Generally, I am very happy with TransUnion Healthcare. However, I would like a little more support...

Oct 2020
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Director

Relationship

I enjoy TransUnion Healthcare very much. We have worked with them for a few years now, and we have...

Oct 2020
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Director

Tools and Methodology

There is nothing I can think of that TransUnion Healthcare could do to improve. My only wish is that...

Oct 2020
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Director

Tools and Methodology

I like TransUnion Healthcare's dispute process. I can just click on their portal and enter the...

Oct 2020
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Director

Relationship

We needed a new report created, and TransUnion Healthcare made the report very quickly for us. They...

Oct 2020
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Analyst/Coordinator

Tools and Methodology

When Healthcare Payment Specialists was acquired by TransUnion Healthcare, there was change; I did...

Oct 2020
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Analyst/Coordinator

Tools and Methodology

TransUnion Healthcare is a good vendor, but there is room for improvement, more so on the daily...

Oct 2020
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Analyst/Coordinator

ROI and Cost

I have only had one situation with TransUnion Healthcare where I felt they were nickel-and-diming us...

Oct 2020
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Director

ROI and Cost

If the projects that TransUnion Healthcare complete aren't 100% correct, the cost report is...

Oct 2020
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Director

Future Outlook

We are definitely going to renew our contract with TransUnion Healthcare. Last year, we had an...

Oct 2020
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Director

ROI and Cost

TransUnion Healthcare avoids charging for every little thing. They are very forthcoming about...

Oct 2020
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Director

People and Knowledge

I sometimes get frustrated by consultants who are new and don't know what they are doing. I haven't...

Oct 2020
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Director

Relationship

The TransUnion Healthcare person who is in charge of our project is outstanding. Due to COVID-19, we...

Oct 2020
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Director

Relationship

TransUnion Healthcare far exceeds my expectations. In fact, there was a situation where I gave them...

Oct 2020
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Analyst/Coordinator

People and Knowledge

Quite a few TransUnion Healthcare folks have stayed the same over the years, and they have done a...

Oct 2020
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Analyst/Coordinator

Project Results

I would tell another organization that is considering TransUnion Healthcare that the customer...

Oct 2020
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Analyst/Coordinator

Relationship

When the acquisition with TransUnion Healthcare happened, communication went down just a little....

Oct 2020
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Director

Project Results

The vendor has been really easy to work with. We prepared the first extract file for them. I am not...

Oct 2020
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VP/Other Executive

Relationship

TransUnion Healthcare's insurance discovery service is a true safety net on the back end. We are now...

Oct 2020
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VP/Other Executive

Relationship

TransUnion Healthcare is good when it comes to strategic ability. They just haven't done anything...

Oct 2020
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VP/Other Executive

People and Knowledge

As far as the install goes, we are really just getting through the discovery right now. We have gone...

Oct 2020
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VP/Other Executive

ROI and Cost

When it comes to nickel-and-diming from TransUnion Healthcare, there is good and bad. There is a...

Oct 2020
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VP/Other Executive

Relationship

Our partnership with TransUnion Healthcare is fine. The execution is good, and the executives...

Oct 2020
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Analyst/Coordinator

Tools and Methodology

We use the Rubixis system all the time to navigate our work every day. Sometimes glitches happen...

Oct 2020
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Analyst/Coordinator

Tools and Methodology

Anybody in the collection department that has an issue can reach out to the support people. When we...

Oct 2020
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Analyst/Coordinator

Tools and Methodology

The service is not only about technology; it is about organizing our work. The vendor doesn't force...

Oct 2020
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Analyst/Coordinator

Tools and Methodology

I would of course select the vendor again because I love them. I know how much we were going through...

Oct 2020
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Director

Tools and Methodology

I love the vendor's product. We use it on the front end when we have a timing schedule to try to...

Oct 2020
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Director

Tools and Methodology

We have an analyst who scrutinizes our audits. That analyst audits every file that is found. The...

Oct 2020
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Director

Relationship

I love our meetings and our account representative. That person is not really on the product side as...

Oct 2020
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Director

Relationship

We get a great ROI from TransUnion Healthcare. The contract is amazing. I am very happy with...

Oct 2020
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Director

Relationship

We use the vendor strictly through the cost-reporting process, which we are deep into. They do a...

Oct 2020
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Director

Other Observations

The vendor's executives are involved in terms of wanting to sell me more work. They try and contact...

Oct 2020
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Analyst/Coordinator

Other Observations

Since we haven’t really had any outcomes yet, I can’t really elaborate on tangible outcomes very...

Oct 2020
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Analyst/Coordinator

Tools and Methodology

I would like more user-friendly software. The software isn't bad, but it could probably use a little...

Oct 2020
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Manager

ROI and Cost

I don’t know that we have ever talked to the high-up people at TransUnion Healthcare. I would say...

Oct 2020
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Manager

Tools and Methodology

TransUnion Healthcare does a good job of trying to manage the project. We usually have a kickoff...

Oct 2020
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Manager

Relationship

TransUnion Healthcare exceeds our expectations. They are the new owner of other companies. We really...

Oct 2020
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Manager

Tools and Methodology

Strategic ability is not very applicable to our engagement; it is more tactical. Even though we have...

Oct 2020
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Manager

Tools and Methodology

I can think of one or two things that the vendor could do better. I share my wish list, and they put...

Oct 2020
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Manager

Project Results

We have a very strict, inflexible completion time because we are on a deadline. We need TransUnion...

Oct 2020
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Manager

People and Knowledge

I have seen TransUnion Healthcare also retain the lessons of the previous engagement in the next...

Oct 2020
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Manager

ROI and Cost

I definitely think we receive our money’s worth from working with TransUnion Healthcare. They have...

Oct 2020
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Manager

Tools and Methodology

I would definitely recommend TransUnion Healthcare to others. If the service is right for the user...

Oct 2020
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Manager

ROI and Cost

The technology solution that TransUnion Healthcare helped us with has allowed us to do half the work...

Oct 2020
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Manager

Sales and Contracting

I think that TransUnion Healthcare is still working through the integration of the new acquisition,...

Oct 2020
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Analyst/Coordinator

Tools and Methodology

My experience with TransUnion Healthcare has been positive. The accuracy rate with eligibility is...

Oct 2020
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Analyst/Coordinator

Other Observations

We don't find a lot from a specific insurance provider, and I don't know whether that is attributed...

Oct 2020
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Analyst/Coordinator

Tools and Methodology

Through the COVID-19 crisis, I didn't really see any lull from TransUnion Healthcare. We did reach...

Oct 2020
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Analyst/Coordinator

Other Observations

I would buy TransUnion Healthcare's services again with the caveat that I would still do a...

Oct 2020
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Analyst/Coordinator

Tools and Methodology

Something that TransUnion Healthcare does very well but other vendors do not is finding a lot of...

Oct 2020
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Analyst/Coordinator

ROI and Cost

TransUnion Healthcare charges for what they are contracted for. They don’t nickel-and-dime us. We...

Oct 2020
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Analyst/Coordinator

Tools and Methodology

We had a little bit of a hiccup regarding data submissions, and I know the vendor was working with...

Oct 2020
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