TransUnion Revenue Integrity/Underpayment Services Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 7:01:02 PM and Model.EvProductId = 210947

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User Commentary

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Manager

Tools and Methodology

The vendor didn't do anything differently due to COVID-19. We just reached out to them when we...

Sep 2020
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Manager

Sales and Contracting

TransUnion Healthcare does good work. They are responsive. Assuming that we could get the terms of...

Sep 2020
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Manager

People and Knowledge

The vendor's consultants are responsive. They are knowledgeable; they know what they are talking...

Sep 2020
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Manager

Tools and Methodology

In terms of the vendor's strategic ability, I have had trouble trying to identify instances where...

Sep 2020
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Director

Tools and Methodology

TransUnion Healthcare does a good job. I actually am very happy with them. They are very good with...

Jul 2020
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Director

Tools and Methodology

I have no qualms with the vendor. They are doing a pretty good job. They are responsive, and they...

Jul 2020
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Director

Tools and Methodology

TransUnion Healthcare is awesome to work with on our Medicare bad debt. The vendor has a project...

Jul 2020
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Director

Project Results

I don’t know whether I have asked the vendor for strategic ability, so I can’t really gauge that....

Jul 2020
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Director

Relationship

I don’t have a lot of interaction with the vendor’s executives. TransUnion Healthcare is a big...

Jul 2020
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CFO

Project Results

I would say we will more than likely renew our services with TransUnion Healthcare. So I don't have...

Jul 2020
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CFO

ROI and Cost

I don't see many bills from TransUnion Healthcare, but I don’t think they nickel-and-dime, and our...

Jul 2020
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CFO

Tools and Methodology

TransUnion Healthcare has well-developed products and is a mature company. They deliver what they...

Jul 2020
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Director

Relationship

I always feel that TransUnion Healthcare makes every effort to accommodate their clients. Sometimes...

Jun 2020
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Director

Relationship

When we had deadlines from CMS for some of the audits with COVID-19, TransUnion Healthcare fit us in...

Jun 2020
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Director

Tools and Methodology

Some of the work on the cost report is compartmentalized. The Worksheet S-10 is one component of...

Jun 2020
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Director

ROI and Cost

The charging for the work is pretty straightforward. As a whole, TransUnion Healthcare has been...

Jun 2020
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Director

Other Observations

I am torn between whether TransUnion Healthcare met or exceeded our expectations. The vendor may...

Jun 2020
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Director

Relationship

The more often we work with TransUnion Healthcare, the better things get. Compared to how things...

May 2020
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Director

Other Observations

The vendor sets fees, but they don’t charge me for every little thing. I don’t know whether I have...

May 2020
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Analyst/Coordinator

Other Observations

Sometimes, when the vendor gives us our files, they aren't being clear. We don't pay them for full...

Mar 2020
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Analyst/Coordinator

Relationship

We have been going through some things on our end that have slowed things down. We have fixed those...

Mar 2020
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Analyst/Coordinator

Other Observations

We have had a pretty good dialogue with the vendor about functionality. There are a few things in...

Mar 2020
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Analyst/Coordinator

Project Results

I would buy the system again. I like it. My expectations for the vendor and system are pretty high....

Mar 2020
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Analyst/Coordinator

ROI and Cost

I think the vendor's pricing is fair. I don't know whether others would have a different opinion....

Mar 2020
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Manager

Relationship

The vendor is always keeping us informed. We have regular phone calls, and the vendor is always...

Mar 2020
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Manager

Relationship

The vendor executives have never reached out to us, but we have never had major issues. The vendor...

Mar 2020
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Manager

Relationship

The vendor wants to maximize the money of the reimbursement that our facility receives, but they...

Mar 2020
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Manager

Relationship

The vendor prepares a report for us, but they also look at previous years when reports were...

Mar 2020
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Manager

Relationship

We have done different kinds of work with TransUnion Healthcare, and they have been good to us so far....

Mar 2020
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Manager

Tools and Methodology

We get the information we need in a timely manner. TransUnion Healthcare executes well.

Mar 2020
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Manager

People and Knowledge

I plan to use TransUnion Healthcare's services. In fact, when my contract is up with the person that...

Mar 2020
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Manager

Relationship

The vendor doesn't exceed our expectations; they just meet them for now. They give me such a good...

Mar 2020
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Manager

Project Results

I don't have very many complaints about TransUnion Healthcare. They do a good job. They are very...

Mar 2020
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CFO

Relationship

TransUnion Healthcare has been very collaborative. We have actually been able to negotiate within...

Oct 2019
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CFO

Tools and Methodology

We are very comfortable with TransUnion Healthcare and feel that they understand all the regulations...

Oct 2019
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CFO

Tools and Methodology

There is a lot of transparency. If we have an issue, we can reach out to the vendor's folks. They...

Oct 2019
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CFO

ROI and Cost

TransUnion Healthcare's tool works for what we use it for. The vendor has a proven record of being...

Oct 2019
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Director

Tools and Methodology

The audit work we have done with TransUnion Healthcare has gone well. Our accounting people work...

Sep 2019
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Manager

People and Knowledge

Before the merger, when the company was still just Healthcare Payment Specialists, they were a...

Sep 2019
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Manager

Tools and Methodology

TransUnion Healthcare has met our expectations. I don't want to say anything negative. They have a...

Sep 2019
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Manager

Lessons Learned

I would keep the vendor and not change anything. The software may miss things that humans would...

Sep 2019
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Manager

Relationship

I have had very good interactions with the senior management people. We still maintain contact with...

Sep 2019
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Manager

Relationship

Historically, we have had a very good relationship with TransUnion Healthcare and Healthcare Payment...

Sep 2019
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Manager

Tools and Methodology

The vendor has a good software system and provides good support for it. I would recommend them to...

Sep 2019
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VP/Other Executive

Relationship

TransUnion Healthcare does a lot of revenue protection services for us, especially in a specific...

Sep 2019
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Director

Other Observations

I don't mind going with TransUnion Healthcare, but we are looking at a couple of other vendors for...

Aug 2019
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Director

Other Observations

TransUnion Healthcare has met my expectations and is at the borderline of exceeding them. Frankly,...

Aug 2019
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Director

Other Observations

I like the way TransUnion Healthcare goes about bad debt and shadow billing, especially with the...

Aug 2019
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Director

Other Observations

TransUnion Healthcare coordinates the process of getting information to the auditors. They pull the...

Aug 2019
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Director

Other Observations

I don't know whether we are using tools and processes from TransUnion Healthcare. I am not using...

Aug 2019
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Director

Relationship

I have dealt with and had conversations with the managers at TransUnion Healthcare. They call me. I...

Aug 2019
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Director

Tools and Methodology

I am not sure I would buy TransUnion Healthcare's service again; I would have to revisit what else...

Aug 2019
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Director

Tools and Methodology

TransUnion Healthcare is not always flexible with the data sets that they can use. A particular...

Aug 2019
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Director

Tools and Methodology

TransUnion Healthcare is fairly responsive when we need to get something done, fixed, or corrected....

Aug 2019
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Director

Other Observations

TransUnion Healthcare’s strategic ability is tough to evaluate because we don’t really ask them to...

Aug 2019
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Director

Tools and Methodology

I would give TransUnion Healthcare the top score in terms of how they meet contracted time frames....

Aug 2019
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Director

Tools and Methodology

We have had a couple of audit findings in the work that TransUnion Healthcare delivered for us. Some...

Aug 2019
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Director

Relationship

The executive involvement from TransUnion Healthcare is pretty good. I have a newer relationship...

Aug 2019
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Director

Relationship

TransUnion Healthcare absolutely views our relationship as a partnership, and they are very active...

Aug 2019
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Director

Relationship

We engage TransUnion Healthcare to support us during audits. When an audit happens, a bad partner...

Aug 2019
 Helpful

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Director

ROI and Cost

Compared to competitors in the marketplace, TransUnion Healthcare is very price competitive. I...

Aug 2019
 Helpful

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Director

Tools and Methodology

Whether TransUnion Healthcare helps us drive tangible outcomes is a somewhat unfair question because...

Aug 2019
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Director

Project Results

In terms of whether we would buy services from TransUnion Healthcare again, that answer is an...

Aug 2019
 Helpful

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Director

Project Results

Whether TransUnion Healthcare exceeds expectations is a tough question because our expectations are...

Aug 2019
 Helpful

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Director

Project Results

I have recommended TransUnion Healthcare to many hospitals across the state. I guess if I ever get...

Aug 2019
 Helpful

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Director

ROI and Cost

Before Healthcare Payment Specialists, I could probably have spent two months doing the bad debt log...

Aug 2019
 Helpful

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Director

Tools and Methodology

TransUnion Healthcare's core strength is that I just have to call or email them when I have a...

Aug 2019
 Helpful

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Director

Sales and Contracting

TransUnion Healthcare tells us what our rates are, and that is what our rates are. TransUnion...

Aug 2019
 Helpful

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Director

Relationship

We only communicate with TransUnion Healthcare once a year about some things, such as the bad debt...

Feb 2019
 Helpful

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Director

Future Outlook

On my team, we don't feel like we are getting everything we can out of the product and engagement...

Feb 2019
 Helpful

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Director

Relationship

When a cost report is due a couple of months early, we reach out to TransUnion Healthcare to see...

Feb 2019
 Helpful

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Director

Project Results

TransUnion Healthcare provides us with a more expanded population that we support and file with the...

Feb 2019
 Helpful

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Director

ROI and Cost

We would definitely consider contracting with TransUnion Healthcare again. We are definitely getting...

Feb 2019
 Helpful

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Director

Future Outlook

We have a positive outlook on TransUnion Healthcare's acquisition of Healthcare Payment Specialists....

Feb 2019
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Director

Project Results

Our engagement with TransUnion Healthcare is a combination of software and services. We have access...

Feb 2019
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Director

Tools and Methodology

Our work with TransUnion Healthcare on the transfer DRGs tends to be a little more hands off. They...

Feb 2019
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Director

Other Observations

TransUnion Healthcare has had some turnover; some of their leadership has left. The turnover is...

Feb 2019
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Analyst/Coordinator

Relationship

TransUnion Healthcare is very prompt at getting information to us and following up if they haven’t...

Feb 2019
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Analyst/Coordinator

Relationship

We had a salesperson who left, but that person was replaced, and the new person contacted us....

Feb 2019
 Helpful

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Analyst/Coordinator

Sales and Contracting

TransUnion Healthcare doesn’t charge for every little thing. At the end of the year, they bill us...

Feb 2019
 Helpful

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Analyst/Coordinator

People and Knowledge

I haven’t had any complaints from the billers or business office people about TransUnion Healthcare...

Feb 2019
 Helpful

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Analyst/Coordinator

Tools and Methodology

Whenever I ask a question, I get a good explanation about the process. I don’t know what the process...

Feb 2019
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Analyst/Coordinator

Tools and Methodology

I don’t really use any of TransUnion Healthcare's tools. They have the right to view patient...

Feb 2019
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Analyst/Coordinator

Project Results

We keep renewing our contract with TransUnion Healthcare. It comes up for review every year....

Feb 2019
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Manager

ROI and Cost

TransUnion Healthcare doesn't charge for every little thing. Their billing is fair, and the product...

Feb 2019