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Twistle
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KLAS Research Director - Adam Cherrington
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Adam Cherrington

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User Commentary

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VP/Other Executive

I would say that over 90% of our patients would say the system is easy to use. Every now and then,...

Sep 2021
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VP/Other Executive

In the early days, the vendor organization was a young start-up company. They were developing their...

Sep 2021
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VP/Other Executive

The system does really well with the full EMR integration. It is really evident to me that full...

Sep 2021
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(0)
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Physician

Twistle works specifically with our EHR. We got into the solution because it had the ability to do...

Sep 2021
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Physician

The vendor told us upfront what everything would cost, and they stuck to those costs.

Sep 2021
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Physician

If a patient meets certain criteria, they get automatically enrolled in the system. Then, they get a...

Sep 2021
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Physician

The vendor has a couple of staff members who couldn't be with us at the specific times that we were...

Sep 2021
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Physician

We were all able to learn together at the same time. The vendor noticed things that weren't working...

Sep 2021
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(0)
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Physician

Twistle was perfect for our first EHR. We are still figuring out how it will interact with our new...

Sep 2021
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(0)
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Physician

The solution helped us accomplish the goals that we had set to try to improve the health of our...

Sep 2021
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Physician

One of the vendor's executives is always on top of and ahead of things. I would give them a perfect...

Sep 2021
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Director

After we started using Twistle's system for COVID-19 things and saw how effective it was for us to...

Sep 2021
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Director

The text version of Twistle's system is a nine, but the app version is a three. The patient has to...

Sep 2021
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Director

The people that I speak with have done a marvelous job. I have no complaints with who I have talked...

Sep 2021
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(0)
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Director

I am very well serviced by Twistle. I don’t feel like I have to go above somebody to get something accomplished....

Sep 2021
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(0)
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Director

The ability to use Twistle's system as a marketing tool for community outreach is outstanding. I...

Sep 2021
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(0)
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Director

Something that I have noticed is that we work with a very small group of people at Twistle. We work...

Sep 2021
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Director

The Twistle system delivers text messages, which is the biggest benefit of the system. However, the...

Jul 2021
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(0)
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Director

The Twistle system doesn't integrate into our EMR’s workflow. We can send data there from our EMR;...

Jul 2021
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(0)
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Director

The Twistle system we bought years ago is the same today. Twistle recently got acquired by Health...

Jul 2021
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(0)
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Director

Twistle is pretty supportive when it comes to the timeliness of their response and resolution.

Jul 2021
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(0)
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VP/Other Executive

Twistle's system meets the needs we secured it for, but we have additional needs that I am not sure...

Jun 2021
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(0)
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VP/Other Executive

I like that Twistle's system has a seamless entry point. We can tack on all kinds of things into the...

Jun 2021
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(0)
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VP/Other Executive

I did not participate in Twistle's training, but the training was easy to schedule, and we are up...

Jun 2021
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(0)
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VP/Other Executive

Twistle worked with us to develop integration with our EMR, and they were responsive to us.

Jun 2021
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(0)
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VP/Other Executive

A lot of our caregivers are calling patients and sending patients paper instructions. We went with...

Jun 2021
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VP/Other Executive

Twistle's system was a lifesaver during COVID-19. We were trying to report hundreds of negative...

Jun 2021
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VP/Other Executive

The system has allowed us to do remote patient monitoring, and that has taught us some things that...

Jun 2021
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VP/Other Executive

We are expanding Twistle's system to other areas. We are going to use the system for post-discharge...

Jun 2021
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(0)
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VP/Other Executive

Twistle does a nice job of getting implementation specialists and engineering resources to...

Jun 2021
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Analyst/Coordinator

I am well versed in the platform, and it is easy for me to navigate. I use the web-based version. If...

May 2021
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Analyst/Coordinator

The product is part of our long-term plans. It is currently one of the only patient engagement...

May 2021
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Analyst/Coordinator

Twistle keeps their promises. We have expressed desired functionality with them, and they haven’t...

May 2021
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Analyst/Coordinator

Part of having the certified builder program that Twistle has developed makes it so we are not...

May 2021
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Analyst/Coordinator

Compared to other patient engagement platforms we have seen, there is a lack of automation in the...

May 2021
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Analyst/Coordinator

I have communicated a lot with Twistle's executives, and they don’t hesitate to chat with me if needed....

May 2021
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(0)
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Director

When we hit a couple of road bumps, the executives were able to jump in and jump on a call with me,...

Apr 2021
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Director

Obviously, with any vendor and in any relationship, we want it to stay strong and mutually...

Apr 2021
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Director

The training was super straightforward, and the platform is actually pretty simple to use. I don’t...

Apr 2021
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Director

The system's ease of use is slightly lower for my office staff than it is for patients just because...

Apr 2021
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Director

So far, the overall product quality is great. I know that Twistle has a few different services they...

Apr 2021
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(0)
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Director

We have had pretty minimal additional support needs. The support that we have gotten has been spot...

Apr 2021
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(0)
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Director

The system isn’t integrated. It probably could be, but it isn’t at the moment. Right now, it is a...

Apr 2021
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(0)
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Director

The system works very well like the vendor said it would. It is very user friendly for us and for...

Apr 2021
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(0)
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Director

Our patients like the Twistle application. We have some patients who went through the process prior...

Apr 2021
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Director

Twistle has not offered me any training personally in the last year. They may have offered it to our...

Apr 2021
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(0)
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Director

Twistle’s integration with our EMR could be a little better.

Apr 2021
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(0)
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Director

Twistle is the most customizable product in the market for what it is doing. A lot of the larger...

Apr 2021
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(0)
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Director

The implementation was fairly simple. The system was up and running within a short period of time....

Apr 2021
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(0)
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Director

It is very easy to communicate with Twistle. Whenever I have a question, I immediately get an answer....

Apr 2021
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(0)
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Director

Twistle already has a lot of defined pathways, and we have just had to tweak them. If we were...

Apr 2021
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(0)
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Director

The patients get started on the pathways in the Twistle system when they are added to our schedule....

Apr 2021
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(0)
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Manager

We ended up with Twistle because it was a health-system-driven partnership. The solution was...

Apr 2021
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(0)
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Manager

The end-user dashboard is useful in that there is an awful lot of content to be able to connect to...

Apr 2021
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(0)
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Manager

I don’t think Twistle nickel-and-dimes us, but I think when we initially started to do different...

Apr 2021
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(0)
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Manager

I had done pathways previously with a different vendor and product. I was familiar with the process...

Apr 2021
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(0)
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Manager

I have a pretty solid working relationship with my account manager at Twistle, who has been really...

Apr 2021
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(0)
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Manager

Twistle has customizable options that we can build, and when we have tried to change things around,...

Apr 2021
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(0)
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Manager

Although Twistle sends us a use report, I recently needed some more specific analytics on use that...

Apr 2021
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(0)
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Manager

We feel nickel-and-dimed at times. We have had to go through hard negotiations.

Apr 2021
||
(0)
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Manager

As a whole, I look at the IT components and the technology usage of Twistle's system. Just...

Apr 2021
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(0)
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Director

We used Twistle for all of our COVID-19 testing and vaccinations. We have scheduled thousands upon...

Apr 2021
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(0)
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Director

Probably the best feature about the Twistle product is the ease of use. Twistle is a small company...

Apr 2021
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(0)
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Director

The customer service from Twistle is excellent. They are very nimble and bring resources to the...

Apr 2021
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(0)
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Director

The best feedback I could give Twistle is that I would love it if I had a customer service...

Apr 2021
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(0)
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Manager

We have stretched the system past what it is designed for. We are trying to use the system for some...

Apr 2021
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(0)
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Manager

Interoperability is hurting, and the system should be designed for that. Twistle really needs to...

Apr 2021
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(0)
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Manager

Twistle has added enhancements over the last couple of years. They understand the healthcare market,...

Apr 2021
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(0)
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Manager

The skillset of Twistle's support staff is good. Our struggle is that their hours are supported in a...

Apr 2021
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(0)
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CMIO

The challenge with Twistle's system is its analytic and reporting capability, which is better than...

Mar 2021
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(0)
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CMIO

We had some discussions with Twistle regarding some back-and-forth that we have had to do with them...

Mar 2021
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(0)
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CMIO

Twistle's system has been a really effective platform. The system has served us extremely well. In...

Mar 2021
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(0)
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CMIO

The strength of Twistle's system is in its simplicity for operationally communicating with patients....

Mar 2021
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(0)
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CMIO

Twistle is engaged and responsive. The CEO is routinely available.

Mar 2021
||
(0)
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CMIO

The implementation of Twistle's system was technically straightforward, and there was a relatively...

Mar 2021
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(0)
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VP/Other Executive

We did a very extensive assessment, and Twistle won out for a number of reasons. We liked what...

Mar 2021
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(0)
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VP/Other Executive

I would absolutely buy Twistle's system again, especially because of where Twistle is heading. When...

Mar 2021
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(0)
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VP/Other Executive

Twistle's system is part of our long-term plans. We see a lot of potential for future product...

Mar 2021
||
(0)
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VP/Other Executive

Twistle charges us for every little thing. The charges are very piecemealed. We would like to see a...

Mar 2021
||
(0)
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VP/Other Executive

We tried to do some patient engagement during the COVID-19 pandemic with other vendors, but those...

Mar 2021
||
(0)
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VP/Other Executive

When we first started with Twistle, we struggled with the training we received. Twistle had all of...

Mar 2021
||
(0)
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VP/Other Executive

Twistle's provider-facing dashboards aren't quite as seamless as we would like them to be. On the...

Mar 2021
||
(0)
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VP/Other Executive

We did a comprehensive market scan and narrowed our choices down to a few vendors. Then the...

Mar 2021
||
(0)
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VP/Other Executive

Twistle has avoided charging us for every little thing. We had a little unexpected issue with the...

Mar 2021
||
(0)
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VP/Other Executive

Other than an issue with the text getting blocked during the implementation, it went well. The only...

Mar 2021
||
(0)
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VP/Other Executive

Twistle’s ease of use is very good. We haven't integrated it much, but that is because we are going...

Mar 2021
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(0)
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VP/Other Executive

The thing that we have appreciated about Twistle is that as they are exploring their road map of...

Mar 2021
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(0)
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VP/Other Executive

I would rate Twistle’s support lower than other areas just because the response time isn't fast. But...

Mar 2021
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(0)
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VP/Other Executive

Twistle has been really hands on with us to customize the dashboards and design them. Once we make...

Mar 2021
||
(0)
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Director

Twistle was very smart about how they designed the solution. Some of their competitors focused too...

Mar 2021
||
(0)
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Director

Twistle has taken a smart approach to their solution so far, but they are going to come to a...

Mar 2021
||
(0)
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Director

This system automatically communicates COVID-19 test results to people. It has been an incredible...

Mar 2021
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(0)
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Director

Contracts like the one we have with Twistle are new to our organization, but they make sense for us...

Mar 2021
||
(0)
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Director

Our implementation was fast, and we had no disruptions. That was excellent. The vendor trained our...

Mar 2021
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(0)
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Director

There are some workarounds that we have to do in the system, but they aren't difficult and Twistle's...

Mar 2021
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(0)
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CEO/President

Twistle has done a great job with implementations and upgrades. When we have a problem, we have...

Mar 2021
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(0)
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CEO/President

I like that Twistle's solution allows us to engage our patients in an asynchronous manner to get...

Mar 2021
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(0)
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CEO/President

When patients check in, they get an account in Twistle's system. They don't always go through the...

Mar 2021
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(0)
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Manager

What really stood out is Twistle's ability, interest, and drive in really trying to tailor the tool...

Mar 2021
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(0)
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Manager

We have one champion nurse who seems to be loving Twistle's system and everything that it offers,...

Mar 2021
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(0)
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Manager

Twistle has a great team to work with. They are very personal people, and we have frequent meetings...

Mar 2021
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(0)
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Manager

The impression that I got is that the clinic staff members might have been doing more work than they...

Mar 2021
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(0)
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Manager

Once COVID-19 hit, Twistle developed new COVID-19 tools, and they really have the mission behind...

Mar 2021
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(0)
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Manager

Twistle’s system has been helpful for us. It has helped us automate more and reach more patients and...

Mar 2021
||
(0)
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Manager

We had a rough start regarding the way we use the product. There were a lot of capabilities that we...

Mar 2021
||
(0)
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Manager

The biggest thing for us is in our environment is we have navigators using the system the most, and...

Mar 2021
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(0)
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Manager

If there have been upgrades or new implementations since our initial training, we were not informed...

Mar 2021
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(0)
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Manager

When we bring a situation or an issue to Twistle, they are very quick to respond and to try and...

Mar 2021
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(0)
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Manager

When Twistle rolls out new versions or recent updates, we are not informed, so once that happens, we...

Mar 2021
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(0)
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VP/Other Executive

The integration with the system has not been fully completed. Twistle could be better at continual...

Feb 2021
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(0)
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Director

We explored multiple healthcare-specific products in the SMS-engagement space. Twistle was certainly...

Jan 2021
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(0)
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Physician

Twistle is a very good product that helps us enhance our messaging to patients during the periop...

Jan 2021
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(0)
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Director

If the product is used in conjunction with an EMR, I would strongly suggest pursuing integration early....

Jan 2021
||
(0)
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VP/Other Executive

Twistle focuses intently on increasing patient engagement and improving the patient experience....

Jan 2021
||
(0)
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Director

I personally would buy Twistle Guide again. I don't want to build an application myself. I think the...

Dec 2020
||
(0)
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Director

Twistle absolutely avoids charging us for every little thing. They have been really good to work...

Dec 2020
||
(0)
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Director

Twistle is a very responsive company. I really like the product, and I think there is a role for it....

Dec 2020
||
(0)
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Director

In terms of gaps in the solution, the biggest thing is artificial intelligence. There could be...

Dec 2020
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(0)
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VP/Other Executive

The vendor's ongoing support is great. At this point, we have built a relationship. If I need...

Nov 2020
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(0)
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VP/Other Executive

We reached out to the vendor for support during the COVID-19 pandemic. We needed some extra help...

Nov 2020
||
(0)
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VP/Other Executive

The vendor's service isn't always as proactive as it could be. I am being a little hard on Twistle....

Nov 2020
||
(0)
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VP/Other Executive

Twistle Guide is great. Our patients love it. Not everyone wants to use it to guide their surgery,...

Nov 2020
||
(0)
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VP/Other Executive

This product is steady. It meets our needs. Our challenge is that we are looking to scale this...

Nov 2020
||
(0)
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VP/Other Executive

Sometimes, Twistle is more focused on outcomes than we are. They are trying to help us calculate our...

Nov 2020
||
(0)
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Director

We have worked with other vendors whose implementation plans were really clear. With Twistle, the...

Oct 2020
||
(0)
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Director

The operational lift for this system was much higher than we thought. We expected Twistle to be more...

Oct 2020
||
(0)
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Director

We see a lot of opportunities to grow with Twistle. We just need to figure out whether we have the...

Oct 2020
||
(0)
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Director

This solution is great. Our patients are really happy with it. Our scores for patient feedback about...

Oct 2020
||
(0)
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Director

We are only using this system in the COVID-19 space, but the vendor has provided us with things that...

Oct 2020
||
(0)
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Manager

I like the fact that the system is like a bidirectional communication system for surgeons and the...

Oct 2020
||
(0)
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Manager

The vendor always offers ongoing training with me once a year, and it is good.

Oct 2020
||
(0)
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Manager

There are things I come up with that I think would be great for Twistle to do, and when I approach...

Oct 2020
||
(0)
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Manager

I meet with our representative frequently to go over things and make sure that I am up to date. If...

Oct 2020
||
(0)
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Manager

I would get my closest friends and colleagues to get the solution. I tell them they need to get...

Oct 2020
||
(0)
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Manager

The program is very easy to use. I can customize my own workflows, even though things are...

Oct 2020
||
(0)
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Manager

The vendor does not have to try so hard to push their product on people because they already have a...

Oct 2020
||
(0)
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VP/Other Executive

Twistle’s customer service is actually pretty good. When we have issues, the vendor’s turnaround...

Oct 2020
||
(0)
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VP/Other Executive

The system is not that hard for us to figure out. It is a good app, and I am very satisfied. I like...

Oct 2020
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VP/Other Executive

My satisfaction over the next 12 months should stay high as long as the vendor can figure out the...

Oct 2020
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VP/Other Executive

I don’t like the process of searching for patients if I want to reach them. The way the directory is...

Oct 2020
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