Twistle
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Subject Expert
Adam Cherrington
Senior Research Director
KLAS Senior Research Director - Adam Cherrington
 
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User Commentary

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Director

We don't have Twistle embedded directly in our EMR, but once we have the systems integrated, I think...

Jun 2022
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Director

I like the responsiveness of Twistle and the team overall. They have been able to share their...

Jun 2022
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Director

Twistle has been bought by Health Catalyst, and I am still trying to figure out what strengths come...

Jun 2022
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Analyst/Coordinator

The vendor does a great job with upgrades. We are using the product in a niche way, so there is not...

Jun 2022
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Physician

The Twistle phone application on my iPhone is excellent. I really like it and like the way patients...

Apr 2022
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Physician

Twistle could work on their disconnect ability. When we operate on a patient, I give them access to...

Apr 2022
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Physician

If Twistle could set up telehealth visiting, that would be great. Right now, I can speak to a...

Apr 2022
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Physician

I haven't even noticed a change since the Health Catalyst acquisition. We still work with the same people....

Apr 2022
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Director

We have had a disappointing relationship with the vendor, and I am not sure whether that has to do...

Feb 2022
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Director

The vendor avoided charging us for every little thing at first, but later they wanted to increase...

Feb 2022
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Director

Things don't get much easier for patients than when they are using Twistle, but our staff definitely...

Jan 2022
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Director

Twistle avoids charging for every little thing for all intents and purposes. We had an issue with...

Jan 2022
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Director

During the implementation, some things felt like they should have Twistle's responsibility, but...

Jan 2022
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Director

Twistle's product is more involved and challenging for our staff to manage than another product, but...

Jan 2022
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Director

We can get an executive from the vendor on the phone pretty quickly if we need to.

Jan 2022
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Manager

Twistle's system is great for meeting the patient where they are. Everybody uses cell phones, and...

Jan 2022
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Manager

Twistle could improve on the organizational side. The recent acquisition by Health Catalyst will...

Jan 2022
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Manager

Twistle's system is easy to use for the patient. It is a little more complicated for a clinician to...

Jan 2022
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Manager

I wouldn't buy Twistle's system again because we found out that we already have another product that...

Jan 2022
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Manager

Our Twistle implementation took longer than expected, and the product was a little expensive. We had...

Jan 2022
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Manager

We asked for the Twistle system to integrate with some of our systems, but it doesn't. The tool does...

Jan 2022
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Manager

Twistle could have been more proactive when the COVID-19 vaccine was approved. Our whole workflow is...

Jan 2022
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Director

I have always had the help I needed from Twistle. I would definitely recommend them to others....

Jan 2022
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Director

I don't anticipate that our satisfaction with Twistle will change. I am very excited and happy with...

Jan 2022
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Director

I like the system's accessibility. The system is very user friendly, and we can easily utilize the...

Jan 2022
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Director

The system is pretty easy for patients to use. I would say that their satisfaction has been pretty...

Dec 2021
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Director

There are additional steps to actually use the tool rather than embedding it within a workflow or...

Dec 2021
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Director

We will continue to use the system, but we do not have plans to expand our use. Those plans may...

Dec 2021
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Director

The changes we have recently done with the system have been easy. The vendor reaches out and makes...

Dec 2021
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Director

We really haven’t found any other use cases or ways to expand. I don’t want to sound discouraging....

Dec 2021
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Director

The vendor's phone and web support is okay. I reach out to contact the vendor via email. We don’t...

Dec 2021
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Director

We work with the vendor executives often and are able to escalate when needed. The vendor's pricing...

Dec 2021
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Physician

We pay for Twistle based on the number of patients who use the specific program features that are...

Nov 2021
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Physician

We receive support for the system through a third party. The support that I have seen from them has...

Nov 2021
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VP/Other Executive

We have dedicated customer account folks, but we can also contact the vendor's leadership if we need...

Oct 2021
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VP/Other Executive

It is awesome to get patient feedback from the system, but we have to adjust for the fact that it is...

Oct 2021
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VP/Other Executive

Our contract clearly spelled out what we were buying and what we were paying for, but some of our...

Oct 2021
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VP/Other Executive

We really need to get the vendor into personalization, customization, good content libraries, and...

Oct 2021
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VP/Other Executive

We piloted Twistle against one of its competitors, and we liked Twistle better. We use the solution...

Oct 2021
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VP/Other Executive

Things are going really well with the vendor. They were a key partner in some of our COVID-19...

Oct 2021
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VP/Other Executive

Unfortunately, our contract wasn't set up in such a way that we could just go nuts. We had a lot of...

Oct 2021
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Manager

Twistle is working great. We are going to roll the solution out to other service lines. The solution...

Oct 2021
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Director

Thus far, we have been trying to keep track of and monitor certain things about patients. That...

Oct 2021
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Director

Initially, we wanted a way for patients to communicate with other groups. We have a communication...

Oct 2021
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Director

The product is being developed to meet our needs as we see them with respect to caring for our...

Oct 2021
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Manager

Twistle was recently purchased by Health Catalyst, and I am still learning what things are going on...

Oct 2021
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Manager

Twistle's support has been very good. When I have an issue, I can type a message to the vendor's...

Oct 2021
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Manager

By having reminders and really monitoring patients, the solution is pushing positive outcomes in our...

Oct 2021
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Director

The system has driven our COVID-19 response in an exemplary fashion. Twistle has been outstanding....

Sep 2021
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Director

It is awesome when the vendor rolls out updates. Those are cool. The vendor keeps most of their...

Sep 2021
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Director

The vendor has helped us consolidate our contracts so that we don't just have à la carte items. A...

Sep 2021
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Director

The vendor is very good at identifying whether Twistle will be a good application for different...

Sep 2021
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Director

We have a dedicated vendor support team. They are available 24/7. We can reach out to the vendor at...

Sep 2021
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Director

We have a patient satisfaction dashboard in the system. The ratings and written comments that we...

Sep 2021
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Director

Every hospital needs this system. There is no competitor out there who can match the vendor's...

Sep 2021
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VP/Other Executive

I would say that over 90% of our patients would say the system is easy to use. Every now and then,...

Sep 2021
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VP/Other Executive

In the early days, the vendor organization was a young start-up company. They were developing their...

Sep 2021
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VP/Other Executive

The system does really well with the full EMR integration. It is really evident to me that full...

Sep 2021
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Physician

Twistle works specifically with our EHR. We got into the solution because it had the ability to do...

Sep 2021
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Physician

The vendor told us upfront what everything would cost, and they stuck to those costs.

Sep 2021
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Physician

If a patient meets certain criteria, they get automatically enrolled in the system. Then, they get a...

Sep 2021
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Physician

The vendor has a couple of staff members who couldn't be with us at the specific times that we were...

Sep 2021
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Physician

We were all able to learn together at the same time. The vendor noticed things that weren't working...

Sep 2021
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Physician

Twistle was perfect for our first EHR. We are still figuring out how it will interact with our new...

Sep 2021
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Physician

The solution helped us accomplish the goals that we had set to try to improve the health of our...

Sep 2021
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Physician

One of the vendor's executives is always on top of and ahead of things. I would give them a perfect...

Sep 2021
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Director

After we started using Twistle's system for COVID-19 things and saw how effective it was for us to...

Sep 2021
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Director

The text version of Twistle's system is a nine, but the app version is a three. The patient has to...

Sep 2021
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Director

The people that I speak with have done a marvelous job. I have no complaints with who I have talked...

Sep 2021
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Director

I am very well serviced by Twistle. I don’t feel like I have to go above somebody to get something accomplished....

Sep 2021
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Director

The ability to use Twistle's system as a marketing tool for community outreach is outstanding. I...

Sep 2021
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Director

Something that I have noticed is that we work with a very small group of people at Twistle. We work...

Sep 2021
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Director

The Twistle system delivers text messages, which is the biggest benefit of the system. However, the...

Jul 2021
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Director

The Twistle system doesn't integrate into our EMR’s workflow. We can send data there from our EMR;...

Jul 2021
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Director

The Twistle system we bought years ago is the same today. Twistle recently got acquired by Health...

Jul 2021
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Director

Twistle is pretty supportive when it comes to the timeliness of their response and resolution.

Jul 2021
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