Twistle
Filtered view: All

Subject Expert
Adam Cherrington
Research Director
KLAS Research Director - Adam Cherrington
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Director

I have always had the help I needed from Twistle. I would definitely recommend them to others....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't anticipate that our satisfaction with Twistle will change. I am very excited and happy with...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like the system's accessibility. The system is very user friendly, and we can easily utilize the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is pretty easy for patients to use. I would say that their satisfaction has been pretty...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are additional steps to actually use the tool rather than embedding it within a workflow or...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We will continue to use the system, but we do not have plans to expand our use. Those plans may...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The changes we have recently done with the system have been easy. The vendor reaches out and makes...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We really haven’t found any other use cases or ways to expand. I don’t want to sound discouraging....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's phone and web support is okay. I reach out to contact the vendor via email. We don’t...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We work with the vendor executives often and are able to escalate when needed. The vendor's pricing...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We pay for Twistle based on the number of patients who use the specific program features that are...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We receive support for the system through a third party. The support that I have seen from them has...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have dedicated customer account folks, but we can also contact the vendor's leadership if we need...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

It is awesome to get patient feedback from the system, but we have to adjust for the fact that it is...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our contract clearly spelled out what we were buying and what we were paying for, but some of our...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We really need to get the vendor into personalization, customization, good content libraries, and...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We piloted Twistle against one of its competitors, and we liked Twistle better. We use the solution...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Things are going really well with the vendor. They were a key partner in some of our COVID-19...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Unfortunately, our contract wasn't set up in such a way that we could just go nuts. We had a lot of...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Twistle is working great. We are going to roll the solution out to other service lines. The solution...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Thus far, we have been trying to keep track of and monitor certain things about patients. That...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Initially, we wanted a way for patients to communicate with other groups. We have a communication...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is being developed to meet our needs as we see them with respect to caring for our...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Twistle was recently purchased by Health Catalyst, and I am still learning what things are going on...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Twistle's support has been very good. When I have an issue, I can type a message to the vendor's...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

By having reminders and really monitoring patients, the solution is pushing positive outcomes in our...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system has driven our COVID-19 response in an exemplary fashion. Twistle has been outstanding....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is awesome when the vendor rolls out updates. Those are cool. The vendor keeps most of their...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has helped us consolidate our contracts so that we don't just have à la carte items. A...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is very good at identifying whether Twistle will be a good application for different...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a dedicated vendor support team. They are available 24/7. We can reach out to the vendor at...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a patient satisfaction dashboard in the system. The ratings and written comments that we...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Every hospital needs this system. There is no competitor out there who can match the vendor's...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would say that over 90% of our patients would say the system is easy to use. Every now and then,...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In the early days, the vendor organization was a young start-up company. They were developing their...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system does really well with the full EMR integration. It is really evident to me that full...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Twistle works specifically with our EHR. We got into the solution because it had the ability to do...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The vendor told us upfront what everything would cost, and they stuck to those costs.

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

If a patient meets certain criteria, they get automatically enrolled in the system. Then, they get a...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The vendor has a couple of staff members who couldn't be with us at the specific times that we were...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We were all able to learn together at the same time. The vendor noticed things that weren't working...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Twistle was perfect for our first EHR. We are still figuring out how it will interact with our new...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The solution helped us accomplish the goals that we had set to try to improve the health of our...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

One of the vendor's executives is always on top of and ahead of things. I would give them a perfect...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

After we started using Twistle's system for COVID-19 things and saw how effective it was for us to...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The text version of Twistle's system is a nine, but the app version is a three. The patient has to...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The people that I speak with have done a marvelous job. I have no complaints with who I have talked...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am very well serviced by Twistle. I don’t feel like I have to go above somebody to get something accomplished....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The ability to use Twistle's system as a marketing tool for community outreach is outstanding. I...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Something that I have noticed is that we work with a very small group of people at Twistle. We work...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Twistle system delivers text messages, which is the biggest benefit of the system. However, the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Twistle system doesn't integrate into our EMR’s workflow. We can send data there from our EMR;...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Twistle system we bought years ago is the same today. Twistle recently got acquired by Health...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Twistle is pretty supportive when it comes to the timeliness of their response and resolution.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Twistle's system meets the needs we secured it for, but we have additional needs that I am not sure...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I like that Twistle's system has a seamless entry point. We can tack on all kinds of things into the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I did not participate in Twistle's training, but the training was easy to schedule, and we are up...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Twistle worked with us to develop integration with our EMR, and they were responsive to us.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

A lot of our caregivers are calling patients and sending patients paper instructions. We went with...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Twistle's system was a lifesaver during COVID-19. We were trying to report hundreds of negative...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system has allowed us to do remote patient monitoring, and that has taught us some things that...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are expanding Twistle's system to other areas. We are going to use the system for post-discharge...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Twistle does a nice job of getting implementation specialists and engineering resources to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am well versed in the platform, and it is easy for me to navigate. I use the web-based version. If...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product is part of our long-term plans. It is currently one of the only patient engagement...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Twistle keeps their promises. We have expressed desired functionality with them, and they haven’t...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Part of having the certified builder program that Twistle has developed makes it so we are not...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Compared to other patient engagement platforms we have seen, there is a lack of automation in the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have communicated a lot with Twistle's executives, and they don’t hesitate to chat with me if needed....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we hit a couple of road bumps, the executives were able to jump in and jump on a call with me,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Obviously, with any vendor and in any relationship, we want it to stay strong and mutually...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The training was super straightforward, and the platform is actually pretty simple to use. I don’t...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system's ease of use is slightly lower for my office staff than it is for patients just because...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

So far, the overall product quality is great. I know that Twistle has a few different services they...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had pretty minimal additional support needs. The support that we have gotten has been spot...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system isn’t integrated. It probably could be, but it isn’t at the moment. Right now, it is a...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system works very well like the vendor said it would. It is very user friendly for us and for...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our patients like the Twistle application. We have some patients who went through the process prior...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Twistle has not offered me any training personally in the last year. They may have offered it to our...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Twistle’s integration with our EMR could be a little better.

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Twistle is the most customizable product in the market for what it is doing. A lot of the larger...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The implementation was fairly simple. The system was up and running within a short period of time....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is very easy to communicate with Twistle. Whenever I have a question, I immediately get an answer....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Twistle already has a lot of defined pathways, and we have just had to tweak them. If we were...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The patients get started on the pathways in the Twistle system when they are added to our schedule....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We ended up with Twistle because it was a health-system-driven partnership. The solution was...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The end-user dashboard is useful in that there is an awful lot of content to be able to connect to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t think Twistle nickel-and-dimes us, but I think when we initially started to do different...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I had done pathways previously with a different vendor and product. I was familiar with the process...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have a pretty solid working relationship with my account manager at Twistle, who has been really...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Twistle has customizable options that we can build, and when we have tried to change things around,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Although Twistle sends us a use report, I recently needed some more specific analytics on use that...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We feel nickel-and-dimed at times. We have had to go through hard negotiations.

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As a whole, I look at the IT components and the technology usage of Twistle's system. Just...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We used Twistle for all of our COVID-19 testing and vaccinations. We have scheduled thousands upon...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Probably the best feature about the Twistle product is the ease of use. Twistle is a small company...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The customer service from Twistle is excellent. They are very nimble and bring resources to the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The best feedback I could give Twistle is that I would love it if I had a customer service...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have stretched the system past what it is designed for. We are trying to use the system for some...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interoperability is hurting, and the system should be designed for that. Twistle really needs to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Twistle has added enhancements over the last couple of years. They understand the healthcare market,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The skillset of Twistle's support staff is good. Our struggle is that their hours are supported in a...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The challenge with Twistle's system is its analytic and reporting capability, which is better than...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We had some discussions with Twistle regarding some back-and-forth that we have had to do with them...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Twistle's system has been a really effective platform. The system has served us extremely well. In...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The strength of Twistle's system is in its simplicity for operationally communicating with patients....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Twistle is engaged and responsive. The CEO is routinely available.

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The implementation of Twistle's system was technically straightforward, and there was a relatively...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We did a very extensive assessment, and Twistle won out for a number of reasons. We liked what...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would absolutely buy Twistle's system again, especially because of where Twistle is heading. When...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Twistle's system is part of our long-term plans. We see a lot of potential for future product...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Twistle charges us for every little thing. The charges are very piecemealed. We would like to see a...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We tried to do some patient engagement during the COVID-19 pandemic with other vendors, but those...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we first started with Twistle, we struggled with the training we received. Twistle had all of...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Twistle's provider-facing dashboards aren't quite as seamless as we would like them to be. On the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We did a comprehensive market scan and narrowed our choices down to a few vendors. Then the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Twistle has avoided charging us for every little thing. We had a little unexpected issue with the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other than an issue with the text getting blocked during the implementation, it went well. The only...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Twistle’s ease of use is very good. We haven't integrated it much, but that is because we are going...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The thing that we have appreciated about Twistle is that as they are exploring their road map of...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would rate Twistle’s support lower than other areas just because the response time isn't fast. But...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Twistle has been really hands on with us to customize the dashboards and design them. Once we make...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Twistle was very smart about how they designed the solution. Some of their competitors focused too...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Twistle has taken a smart approach to their solution so far, but they are going to come to a...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

This system automatically communicates COVID-19 test results to people. It has been an incredible...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Contracts like the one we have with Twistle are new to our organization, but they make sense for us...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our implementation was fast, and we had no disruptions. That was excellent. The vendor trained our...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are some workarounds that we have to do in the system, but they aren't difficult and Twistle's...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Twistle has done a great job with implementations and upgrades. When we have a problem, we have...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I like that Twistle's solution allows us to engage our patients in an asynchronous manner to get...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

When patients check in, they get an account in Twistle's system. They don't always go through the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

What really stood out is Twistle's ability, interest, and drive in really trying to tailor the tool...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have one champion nurse who seems to be loving Twistle's system and everything that it offers,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Twistle has a great team to work with. They are very personal people, and we have frequent meetings...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The impression that I got is that the clinic staff members might have been doing more work than they...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Once COVID-19 hit, Twistle developed new COVID-19 tools, and they really have the mission behind...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Twistle’s system has been helpful for us. It has helped us automate more and reach more patients and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had a rough start regarding the way we use the product. There were a lot of capabilities that we...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biggest thing for us is in our environment is we have navigators using the system the most, and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If there have been upgrades or new implementations since our initial training, we were not informed...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we bring a situation or an issue to Twistle, they are very quick to respond and to try and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When Twistle rolls out new versions or recent updates, we are not informed, so once that happens, we...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The integration with the system has not been fully completed. Twistle could be better at continual...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles