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Twistle Comments
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User Commentary
Director
When we hit a couple of road bumps, the executives were able to jump in and jump on a call with me,...
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Director
Obviously, with any vendor and in any relationship, we want it to stay strong and mutually...
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Director
The training was super straightforward, and the platform is actually pretty simple to use. I don’t...
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Director
The system's ease of use is slightly lower for my office staff than it is for patients just because...
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Director
So far, the overall product quality is great. I know that Twistle has a few different services they...
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Director
We have had pretty minimal additional support needs. The support that we have gotten has been spot...
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Director
The system isn’t integrated. It probably could be, but it isn’t at the moment. Right now, it is a...
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Director
The system works very well like the vendor said it would. It is very user friendly for us and for...
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Director
Our patients like the Twistle application. We have some patients who went through the process prior...
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Director
Twistle has not offered me any training personally in the last year. They may have offered it to our...
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Director
Twistle’s integration with our EMR could be a little better.
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Director
Twistle is the most customizable product in the market for what it is doing. A lot of the larger...
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Director
The implementation was fairly simple. The system was up and running within a short period of time....
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Director
It is very easy to communicate with Twistle. Whenever I have a question, I immediately get an answer....
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Director
Twistle already has a lot of defined pathways, and we have just had to tweak them. If we were...
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Director
The patients get started on the pathways in the Twistle system when they are added to our schedule....
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Manager
We ended up with Twistle because it was a health-system-driven partnership. The solution was...
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Manager
The end-user dashboard is useful in that there is an awful lot of content to be able to connect to...
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Manager
I don’t think Twistle nickel-and-dimes us, but I think when we initially started to do different...
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Manager
I had done pathways previously with a different vendor and product. I was familiar with the process...
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Manager
I have a pretty solid working relationship with my account manager at Twistle, who has been really...
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Manager
Twistle has customizable options that we can build, and when we have tried to change things around,...
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Manager
Although Twistle sends us a use report, I recently needed some more specific analytics on use that...
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Manager
We feel nickel-and-dimed at times. We have had to go through hard negotiations.
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Manager
As a whole, I look at the IT components and the technology usage of Twistle's system. Just...
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Director
We used Twistle for all of our COVID-19 testing and vaccinations. We have scheduled thousands upon...
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Director
Probably the best feature about the Twistle product is the ease of use. Twistle is a small company...
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Director
The customer service from Twistle is excellent. They are very nimble and bring resources to the...
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Director
The best feedback I could give Twistle is that I would love it if I had a customer service...
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Manager
We have stretched the system past what it is designed for. We are trying to use the system for some...
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Manager
Interoperability is hurting, and the system should be designed for that. Twistle really needs to...
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Manager
Twistle has added enhancements over the last couple of years. They understand the healthcare market,...
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Manager
The skillset of Twistle's support staff is good. Our struggle is that their hours are supported in a...
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CMIO
The challenge with Twistle's system is its analytic and reporting capability, which is better than...
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CMIO
We had some discussions with Twistle regarding some back-and-forth that we have had to do with them...
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CMIO
Twistle's system has been a really effective platform. The system has served us extremely well. In...
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CMIO
The strength of Twistle's system is in its simplicity for operationally communicating with patients....
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CMIO
Twistle is engaged and responsive. The CEO is routinely available.
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CMIO
The implementation of Twistle's system was technically straightforward, and there was a relatively...
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VP/Other Executive
We did a very extensive assessment, and Twistle won out for a number of reasons. We liked what...
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VP/Other Executive
I would absolutely buy Twistle's system again, especially because of where Twistle is heading. When...
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VP/Other Executive
Twistle's system is part of our long-term plans. We see a lot of potential for future product...
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VP/Other Executive
Twistle charges us for every little thing. The charges are very piecemealed. We would like to see a...
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VP/Other Executive
We tried to do some patient engagement during the COVID-19 pandemic with other vendors, but those...
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VP/Other Executive
When we first started with Twistle, we struggled with the training we received. Twistle had all of...
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VP/Other Executive
Twistle's provider-facing dashboards aren't quite as seamless as we would like them to be. On the...
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VP/Other Executive
We did a comprehensive market scan and narrowed our choices down to a few vendors. Then the...
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VP/Other Executive
Twistle has avoided charging us for every little thing. We had a little unexpected issue with the...
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VP/Other Executive
Other than an issue with the text getting blocked during the implementation, it went well. The only...
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VP/Other Executive
Twistle’s ease of use is very good. We haven't integrated it much, but that is because we are going...
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VP/Other Executive
The thing that we have appreciated about Twistle is that as they are exploring their road map of...
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VP/Other Executive
I would rate Twistle’s support lower than other areas just because the response time isn't fast. But...
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VP/Other Executive
Twistle has been really hands on with us to customize the dashboards and design them. Once we make...
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Director
Twistle was very smart about how they designed the solution. Some of their competitors focused too...
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Director
Twistle has taken a smart approach to their solution so far, but they are going to come to a...
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Director
This system automatically communicates COVID-19 test results to people. It has been an incredible...
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Director
Contracts like the one we have with Twistle are new to our organization, but they make sense for us...
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Director
Our implementation was fast, and we had no disruptions. That was excellent. The vendor trained our...
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Director
There are some workarounds that we have to do in the system, but they aren't difficult and Twistle's...
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CEO/President
Twistle has done a great job with implementations and upgrades. When we have a problem, we have...
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CEO/President
I like that Twistle's solution allows us to engage our patients in an asynchronous manner to get...
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CEO/President
When patients check in, they get an account in Twistle's system. They don't always go through the...
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Manager
What really stood out is Twistle's ability, interest, and drive in really trying to tailor the tool...
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Manager
We have one champion nurse who seems to be loving Twistle's system and everything that it offers,...
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Manager
Twistle has a great team to work with. They are very personal people, and we have frequent meetings...
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Manager
The impression that I got is that the clinic staff members might have been doing more work than they...
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Manager
Once COVID-19 hit, Twistle developed new COVID-19 tools, and they really have the mission behind...
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Manager
Twistle’s system has been helpful for us. It has helped us automate more and reach more patients and...
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Manager
We had a rough start regarding the way we use the product. There were a lot of capabilities that we...
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Manager
The biggest thing for us is in our environment is we have navigators using the system the most, and...
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Manager
If there have been upgrades or new implementations since our initial training, we were not informed...
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Manager
When we bring a situation or an issue to Twistle, they are very quick to respond and to try and...
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Manager
When Twistle rolls out new versions or recent updates, we are not informed, so once that happens, we...
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VP/Other Executive
The integration with the system has not been fully completed. Twistle could be better at continual...
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Director
We explored multiple healthcare-specific products in the SMS-engagement space. Twistle was certainly...
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Physician
Twistle is a very good product that helps us enhance our messaging to patients during the periop...
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Director
If the product is used in conjunction with an EMR, I would strongly suggest pursuing integration early....
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VP/Other Executive
Twistle focuses intently on increasing patient engagement and improving the patient experience....
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Director
I personally would buy Twistle Guide again. I don't want to build an application myself. I think the...
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Director
Twistle absolutely avoids charging us for every little thing. They have been really good to work...
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Director
Twistle is a very responsive company. I really like the product, and I think there is a role for it....
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Director
In terms of gaps in the solution, the biggest thing is artificial intelligence. There could be...
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VP/Other Executive
The vendor's ongoing support is great. At this point, we have built a relationship. If I need...
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VP/Other Executive
We reached out to the vendor for support during the COVID-19 pandemic. We needed some extra help...
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VP/Other Executive
The vendor's service isn't always as proactive as it could be. I am being a little hard on Twistle....
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VP/Other Executive
Twistle Guide is great. Our patients love it. Not everyone wants to use it to guide their surgery,...
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VP/Other Executive
This product is steady. It meets our needs. Our challenge is that we are looking to scale this...
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VP/Other Executive
Sometimes, Twistle is more focused on outcomes than we are. They are trying to help us calculate our...
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Director
We have worked with other vendors whose implementation plans were really clear. With Twistle, the...
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Director
The operational lift for this system was much higher than we thought. We expected Twistle to be more...
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Director
We see a lot of opportunities to grow with Twistle. We just need to figure out whether we have the...
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Director
This solution is great. Our patients are really happy with it. Our scores for patient feedback about...
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Director
We are only using this system in the COVID-19 space, but the vendor has provided us with things that...
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Manager
I like the fact that the system is like a bidirectional communication system for surgeons and the...
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Manager
The vendor always offers ongoing training with me once a year, and it is good.
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Manager
There are things I come up with that I think would be great for Twistle to do, and when I approach...
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Manager
I meet with our representative frequently to go over things and make sure that I am up to date. If...
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Manager
I would get my closest friends and colleagues to get the solution. I tell them they need to get...
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Manager
The program is very easy to use. I can customize my own workflows, even though things are...
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Manager
The vendor does not have to try so hard to push their product on people because they already have a...
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VP/Other Executive
Twistle’s customer service is actually pretty good. When we have issues, the vendor’s turnaround...
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VP/Other Executive
The system is not that hard for us to figure out. It is a good app, and I am very satisfied. I like...
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VP/Other Executive
My satisfaction over the next 12 months should stay high as long as the vendor can figure out the...
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VP/Other Executive
I don’t like the process of searching for patients if I want to reach them. The way the directory is...
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Physician
Twistle delivers according to my expectations really well. They reached out to me during the...
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Physician
The most improved outcome of the product is communication. Patients are adhering to instructions...
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Physician
The technology is very simple. Twistle has moved away from making the product app based. It is...
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Physician
Twistle's team is amazing because of the way they have been able to pivot and keep abreast of what...
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Physician
I would like to see more video education. It would be nice if the vendor offered more videos...
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Physician
In healthcare, it is clear that poor communication is the cause of a lot of problems, so anything...
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Physician
Patients are always afraid of bothering their doctor. But with the solution, patients get a text...
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Physician
The solution is working extremely well. I can add anything I want to the solution's workflow. If I...
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VP/Other Executive
We are already very satisfied with the vendor, so in a year from now, I think our experience will be...
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VP/Other Executive
The vendor is a pleasure to deal with. They are still a start-up, but they understand how to work...
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VP/Other Executive
The vendor's responsiveness during the COVID-19 crisis has been fairly nimble and agile. They have...
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VP/Other Executive
The vendor has done a really good job of offering regular training. The sessions with our teams are...
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VP/Other Executive
The product is so flexible that we can use it in many different ways. We have to leverage best...
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VP/Other Executive
Our interoperability teams love working with the vendor. Twistle is one of their favorite vendors in...
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VP/Other Executive
The platform is cloud based, and we really don't have a lot of upgrade pains. Upgrades happen pretty...
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VP/Other Executive
I define the patients as the end users of the system because they are the ones who directly engage...
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VP/Other Executive
Getting the product to meet all of our needs is tough because we have a lot of needs. We are still...
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VP/Other Executive
I would rate the vendor high for delivering new technology. They are very good at diving into our...
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VP/Other Executive
The vendor is very good at giving us measurable results. When we talk about the success of a given...
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Director
Twistle is closer to meeting our expectations now. We knew what they could offer when we went into...
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Director
The most significant outcome was through our COVID-19 monitoring. The way that we set that up was...
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Director
Twistle Guide will be a tool in the toolbox for the long term. By and large, Twistle does keep their...
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Director
Twistle Guide is used to communicate with patients at this point; it used to be more one...
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Director
Twistle Guide does not integrate with the tool that we use for day-to-day operations. There are...
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Director
We are doing an evaluation so that we can see what we spend on the tool. Out of the few campaigns...
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Director
Our overall satisfaction may decrease a little bit over the next 12 months unless there are new...
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Director
The real takeaway is how nimble Twistle Guide is and how it is customizable to whatever we want....
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Director
Things weren't very bidirectional in the beginning; Twistle wasn’t really promoting a lot of action...
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Director
The Twistle system is evolving rapidly. We think it is going to work for us. Our first application...
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Director
We were right on the cusp of a total system rollout when COVID-19 hit. We couldn't wait to get the...
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Director
Whether the tool falls into the category of communication, response tracking, an EMR tool, or a...
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Director
Now that we have driven organizations home and there is an increase in virtual learning and...
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CMO
We have measured the reduction in phone call volume, and there has been some reduction in that but...
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CMO
The thing that really sold Twistle Guide to us was that we are able to readily bend the system to...
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CMO
Nobody keeps all promises, but Twistle doesn't oversell their product. The product quality is good....
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CMO
Our digital innovation unit knows Twistle's upper-level management and is very involved with the...
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CMO
I am a cautious person, but that doesn't mean I am not hopeful that Twistle Guide will get better....
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VP/Other Executive
There are certain things on Twistle’s road map that we were hoping would happen a bit sooner, but...
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VP/Other Executive
Twistle’s text messaging engagement works exactly as promoted, and it is a key functionality. The...
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VP/Other Executive
Twistle Guide is key for surgical preparation. To help with surgical preparation, we have created...
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VP/Other Executive
When we were looking at patient outreach, we as clinicians created a list of must-haves, and we had...
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VP/Other Executive
Twistle’s executives have been very involved and accessible. Our leadership needed to meet with...
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VP/Other Executive
We deployed Twistle Guide as a system for home monitoring of COVID-19 patients, and Twistle really...
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VP/Other Executive
The different technologies we use are unified. With Twistle as a new and upcoming company working...
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VP/Other Executive
The top two strengths of Twistle Guide are getting content to the patients and, at least in my...
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VP/Other Executive
We have struggled with the specifics around what deployment looks like with Twistle Guide and what...
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VP/Other Executive
As far as the system’s capabilities go, our satisfaction is definitely high. Once we start exploring...
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VP/Other Executive
Once the patients understand that they can use Twistle Guide, they can just click a text message and...
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VP/Other Executive
Twistle Guide is an add-on, and there are a lot of things with Twistle Guide that we haven’t even...
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Manager
I hope our satisfaction will improve. Twistle is young and hungry, and if they are willing to...
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Manager
In Twistle’s training model, we have to be certified to configure the program. A colleague and I...
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Manager
Communication is lacking. When we communicate updates that need to be made, we get silence. Then a...
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