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Twistle Comments
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KLAS Research Director - Adam Cherrington
Subject Expert

Adam Cherrington

Research Director

adam.cherrington@klasresearch.com

801-404-5273

 
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User Commentary

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Director

Win/Loss - Why they were selected (by current clients)

We explored multiple healthcare-specific products in the SMS-engagement space. Twistle was certainly...

Jan 2021
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Physician

Functionality and Upgrades

Twistle is a very good product that helps us enhance our messaging to patients during the periop...

Jan 2021
(0)
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Director

Other Observations & Comments

If the product is used in conjunction with an EMR, I would strongly suggest pursuing integration early....

Jan 2021
(0)
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VP/Other Executive

Service and Support

Twistle focuses intently on increasing patient engagement and improving the patient experience....

Jan 2021
(0)
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Director

Functionality and Upgrades

I personally would buy Twistle Guide again. I don't want to build an application myself. I think the...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

Twistle absolutely avoids charging us for every little thing. They have been really good to work...

Dec 2020
(0)
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Director

Service and Support

Twistle is a very responsive company. I really like the product, and I think there is a role for it....

Dec 2020
(0)
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Director

Other Observations & Comments

In terms of gaps in the solution, the biggest thing is artificial intelligence. There could be...

Dec 2020
(0)
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VP/Other Executive

Relationship

The vendor's ongoing support is great. At this point, we have built a relationship. If I need...

Nov 2020
(0)
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VP/Other Executive

Service and Support

We reached out to the vendor for support during the COVID-19 pandemic. We needed some extra help...

Nov 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor's service isn't always as proactive as it could be. I am being a little hard on Twistle....

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Twistle Guide is great. Our patients love it. Not everyone wants to use it to guide their surgery,...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

This product is steady. It meets our needs. Our challenge is that we are looking to scale this...

Nov 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Sometimes, Twistle is more focused on outcomes than we are. They are trying to help us calculate our...

Nov 2020
(0)
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Director

Implementation and Training

We have worked with other vendors whose implementation plans were really clear. With Twistle, the...

Oct 2020
(0)
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Director

Implementation and Training

The operational lift for this system was much higher than we thought. We expected Twistle to be more...

Oct 2020
(0)
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Director

Other Observations & Comments

We see a lot of opportunities to grow with Twistle. We just need to figure out whether we have the...

Oct 2020
(0)
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Director

Functionality and Upgrades

This solution is great. Our patients are really happy with it. Our scores for patient feedback about...

Oct 2020
(0)
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Director

Functionality and Upgrades

We are only using this system in the COVID-19 space, but the vendor has provided us with things that...

Oct 2020
(0)
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Manager

Technology

I like the fact that the system is like a bidirectional communication system for surgeons and the...

Oct 2020
(0)
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Manager

Implementation and Training

The vendor always offers ongoing training with me once a year, and it is good.

Oct 2020
(0)
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Manager

Technology

There are things I come up with that I think would be great for Twistle to do, and when I approach...

Oct 2020
(0)
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Manager

Service and Support

I meet with our representative frequently to go over things and make sure that I am up to date. If...

Oct 2020
(0)
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Manager

Functionality and Upgrades

I would get my closest friends and colleagues to get the solution. I tell them they need to get...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The program is very easy to use. I can customize my own workflows, even though things are...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The vendor does not have to try so hard to push their product on people because they already have a...

Oct 2020
(0)
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VP/Other Executive

Service and Support

Twistle’s customer service is actually pretty good. When we have issues, the vendor’s turnaround...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The system is not that hard for us to figure out. It is a good app, and I am very satisfied. I like...

Oct 2020
(0)
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VP/Other Executive

Other Observations & Comments

My satisfaction over the next 12 months should stay high as long as the vendor can figure out the...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I don’t like the process of searching for patients if I want to reach them. The way the directory is...

Oct 2020
(0)
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Physician

Service and Support

Twistle delivers according to my expectations really well. They reached out to me during the...

Sep 2020
(0)
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Physician

ROI / Cost (care and feeding)

The most improved outcome of the product is communication. Patients are adhering to instructions...

Sep 2020
(0)
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Physician

Functionality and Upgrades

The technology is very simple. Twistle has moved away from making the product app based. It is...

Sep 2020
(0)
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Physician

Relationship

Twistle's team is amazing because of the way they have been able to pivot and keep abreast of what...

Sep 2020
(0)
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Physician

Other Observations & Comments

I would like to see more video education. It would be nice if the vendor offered more videos...

Sep 2020
(0)
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Physician

Functionality and Upgrades

In healthcare, it is clear that poor communication is the cause of a lot of problems, so anything...

Sep 2020
(0)
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Physician

Functionality and Upgrades

Patients are always afraid of bothering their doctor. But with the solution, patients get a text...

Sep 2020
(0)
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Physician

Functionality and Upgrades

The solution is working extremely well. I can add anything I want to the solution's workflow. If I...

Sep 2020
(0)
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VP/Other Executive

Future Outlook

We are already very satisfied with the vendor, so in a year from now, I think our experience will be...

Aug 2020
(0)
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VP/Other Executive

Relationship

The vendor is a pleasure to deal with. They are still a start-up, but they understand how to work...

Aug 2020
(0)
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VP/Other Executive

Service and Support

The vendor's responsiveness during the COVID-19 crisis has been fairly nimble and agile. They have...

Aug 2020
(0)
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VP/Other Executive

Implementation and Training

The vendor has done a really good job of offering regular training. The sessions with our teams are...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The product is so flexible that we can use it in many different ways. We have to leverage best...

Aug 2020
(0)
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VP/Other Executive

Interfacing and Integration

Our interoperability teams love working with the vendor. Twistle is one of their favorite vendors in...

Aug 2020
(0)
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VP/Other Executive

Technology

The platform is cloud based, and we really don't have a lot of upgrade pains. Upgrades happen pretty...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I define the patients as the end users of the system because they are the ones who directly engage...

Aug 2020
(0)
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VP/Other Executive

Other Observations & Comments

Getting the product to meet all of our needs is tough because we have a lot of needs. We are still...

Aug 2020
(0)
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VP/Other Executive

Service and Support

I would rate the vendor high for delivering new technology. They are very good at diving into our...

Aug 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor is very good at giving us measurable results. When we talk about the success of a given...

Aug 2020
(0)
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Director

Other Observations & Comments

Twistle is closer to meeting our expectations now. We knew what they could offer when we went into...

Aug 2020
(0)
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Director

Functionality and Upgrades

The most significant outcome was through our COVID-19 monitoring. The way that we set that up was...

Aug 2020
(0)
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Director

Relationship

Twistle Guide will be a tool in the toolbox for the long term. By and large, Twistle does keep their...

Aug 2020
(0)
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Director

Functionality and Upgrades

Twistle Guide is used to communicate with patients at this point; it used to be more one...

Aug 2020
(0)
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Director

Interfacing and Integration

Twistle Guide does not integrate with the tool that we use for day-to-day operations. There are...

Aug 2020
(0)
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Director

Other Observations & Comments

We are doing an evaluation so that we can see what we spend on the tool. Out of the few campaigns...

Aug 2020
(0)
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Director

Other Observations & Comments

Our overall satisfaction may decrease a little bit over the next 12 months unless there are new...

Aug 2020
(0)
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Director

Functionality and Upgrades

The real takeaway is how nimble Twistle Guide is and how it is customizable to whatever we want....

Aug 2020
(0)
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Director

Functionality and Upgrades

Things weren't very bidirectional in the beginning; Twistle wasn’t really promoting a lot of action...

Aug 2020
(0)
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Director

Functionality and Upgrades

The Twistle system is evolving rapidly. We think it is going to work for us. Our first application...

Jul 2020
(0)
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Director

Functionality and Upgrades

We were right on the cusp of a total system rollout when COVID-19 hit. We couldn't wait to get the...

Jul 2020
(0)
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Director

Future Outlook

Whether the tool falls into the category of communication, response tracking, an EMR tool, or a...

Jul 2020
(0)
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Director

Implementation and Training

Now that we have driven organizations home and there is an increase in virtual learning and...

Jul 2020
(0)
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CMO

Functionality and Upgrades

We have measured the reduction in phone call volume, and there has been some reduction in that but...

Jul 2020
(0)
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CMO

Win/Loss - Why they were selected (by current clients)

The thing that really sold Twistle Guide to us was that we are able to readily bend the system to...

Jul 2020
(0)
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CMO

Functionality and Upgrades

Nobody keeps all promises, but Twistle doesn't oversell their product. The product quality is good....

Jul 2020
(0)
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CMO

Relationship

Our digital innovation unit knows Twistle's upper-level management and is very involved with the...

Jul 2020
(0)
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CMO

Functionality and Upgrades

I am a cautious person, but that doesn't mean I am not hopeful that Twistle Guide will get better....

Jul 2020
(0)
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VP/Other Executive

Service and Support

There are certain things on Twistle’s road map that we were hoping would happen a bit sooner, but...

Jun 2020
(0)
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VP/Other Executive

Service and Support

Twistle’s text messaging engagement works exactly as promoted, and it is a key functionality. The...

Jun 2020
(0)
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VP/Other Executive

Interfacing and Integration

Twistle Guide is key for surgical preparation. To help with surgical preparation, we have created...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

When we were looking at patient outreach, we as clinicians created a list of must-haves, and we had...

Jun 2020
(0)
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VP/Other Executive

Relationship

Twistle’s executives have been very involved and accessible. Our leadership needed to meet with...

Jun 2020
(0)
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VP/Other Executive

Service and Support

We deployed Twistle Guide as a system for home monitoring of COVID-19 patients, and Twistle really...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The different technologies we use are unified. With Twistle as a new and upcoming company working...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The top two strengths of Twistle Guide are getting content to the patients and, at least in my...

Jun 2020
(0)
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VP/Other Executive

Implementation and Training

We have struggled with the specifics around what deployment looks like with Twistle Guide and what...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

As far as the system’s capabilities go, our satisfaction is definitely high. Once we start exploring...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Once the patients understand that they can use Twistle Guide, they can just click a text message and...

Jun 2020
(0)
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VP/Other Executive

Other Observations & Comments

Twistle Guide is an add-on, and there are a lot of things with Twistle Guide that we haven’t even...

Jun 2020
(0)
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Manager

Future Outlook

I hope our satisfaction will improve. Twistle is young and hungry, and if they are willing to...

Jun 2020
(0)
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Manager

Implementation and Training

In Twistle’s training model, we have to be certified to configure the program. A colleague and I...

Jun 2020
(0)
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Manager

Service and Support

Communication is lacking. When we communicate updates that need to be made, we get silence. Then a...

Jun 2020
(0)
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