Cybersecurity Is Critical in Today's Environment
EZCall (formerly Kronos)
Filtered view: All
Subject Expert
Tanya Egbert
Research Director
Commentary Summary
User Commentary
Analyst/Coordinator
The product is good. It is pretty easy to put in what daily, weekly, or monthly duties each one of...
Login or Create an Account to see details.
Analyst/Coordinator
The product is actually working much better than what we had before. I am totally satisfied with the...
Login or Create an Account to see details.
Analyst/Coordinator
There was no training from UKG. If we had had some training, the ease of use would be a lot better....
Login or Create an Account to see details.
Analyst/Coordinator
I can always email the support people when I have a question, and they will get right back to me....
Login or Create an Account to see details.
Analyst/Coordinator
EZCall is a web-based product. That is a huge plus when it comes to its ease of use. I like that I...
Login or Create an Account to see details.
Analyst/Coordinator
The one thing that I don't like about EZCall is that I can't approve an entire vacation or multiple...
Login or Create an Account to see details.
Analyst/Coordinator
Other products have outdone EZCall. I don’t know that we would choose the system again. We never got...
Login or Create an Account to see details.
Analyst/Coordinator
When we needed anything, we emailed UKG support. The support people were fine. They were good at...
Login or Create an Account to see details.
Analyst/Coordinator
In the beginning, the vendor’s proactivity was good, but after that, there was nothing. We only...
Login or Create an Account to see details.
Analyst/Coordinator
In the beginning, we thought EZCall was going to deliver more than it ended up doing. In the end,...
Login or Create an Account to see details.
Analyst/Coordinator
I would be more likely to recommend EZCall to a small hospital or a small department. I think they...
Login or Create an Account to see details.
Analyst/Coordinator
Our contract with UKG ends soon, and we decided to go to a new product. We have stopped using...
Login or Create an Account to see details.
Physician
There are things that I have to do that I have learned to deal with and figured out how to overcome,...
Login or Create an Account to see details.
Physician
I love the system's transparency and the access that all of the individuals have because people are...
Login or Create an Account to see details.
Physician
In the beginning, the vendor gave us quite a bit of leeway. We have our own regular group of people,...
Login or Create an Account to see details.
Manager
EZCall is really expensive because we have a large group and the vendor charges per provider. UKG...
Login or Create an Account to see details.
Manager
I haven't had contact with any of UKG's executives. Whenever we have an issue, we send the vendor's...
Login or Create an Account to see details.
Manager
We are satisfied with EZCall. We have used other products, but EZCall is a lot easier for us. Its...
Login or Create an Account to see details.
Manager
I would tell my peers that this solution has easy access for physicians. It allows physicians to...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor has been wonderful as far as training goes. If I have any questions, I can reach out to...
Login or Create an Account to see details.
Analyst/Coordinator
Our biggest complaint is that people don't like viewing the schedule through the system. The...
Login or Create an Account to see details.
CEO/President
I haven't done any upgrades, but the system still works well for me. Usually, I only contact the...
Login or Create an Account to see details.
Physician
I feel like the vendor has viewed our account as just a cash account. Kronos hasn’t really done a...
Login or Create an Account to see details.
Physician
Some things that Kronos had going for them were really great service, great attentiveness, and the...
Login or Create an Account to see details.
Physician
Kronos is very easy to work with. We just send them an email, and then they send us a response. If...
Login or Create an Account to see details.
Physician
In the beginning, EZCall was not specific for what we were wanting it to do. But within the first...
Login or Create an Account to see details.
Physician
I haven’t seen any new technology from Kronos since the implementation. I haven’t seen any rollouts...
Login or Create an Account to see details.
Physician
In the few times that I have reached out to Kronos for support, they have been very responsive....
Login or Create an Account to see details.
Physician
I am not that familiar with other product options, but overall, I have been happy with EZCall. It...
Login or Create an Account to see details.
Physician
Overall, EZCall is pretty easy to use, but some features can confuse people. The scheduling features...
Login or Create an Account to see details.
Physician
I haven’t heard anything from Kronos through COVID-19. It would be nice for them to reach out and...
Login or Create an Account to see details.
Manager
I would hope my satisfaction with EZCall would be better in the future, but my guess is it probably...
Login or Create an Account to see details.
Manager
When we went live with EZCall, we understood that we would have hand-in-hand support and get...
Login or Create an Account to see details.
Manager
The more providers we have enrolled in EZCall, the more money Kronos charges us. So, unfortunately,...
Login or Create an Account to see details.
Manager
Our implementation wasn’t bad, but since then, we haven’t had any ongoing training.
Login or Create an Account to see details.
Manager
EZCall needs to offer integration and interoperability. We were just told to give Kronos our data...
Login or Create an Account to see details.
Manager
It is hard for our providers to get in and access the EZCall system from their phones. They can't...
Login or Create an Account to see details.
Manager
The support team is pretty fast. Once we initiate a request for the support people to help with any...
Login or Create an Account to see details.
Analyst/Coordinator
We haven’t had any additional training from Kronos because we haven’t needed it. But anytime we have...
Login or Create an Account to see details.
Analyst/Coordinator
EZCall is a little bit slow, but it is still a lot better than what we had before. We can adjust it...
Login or Create an Account to see details.
Nurse
The product is probably part of our long-term plans. I would buy the system again because I find it...
Login or Create an Account to see details.
Nurse
Kronos does keep their promises, but my one concern is that it is a little hard sometimes to get new...
Login or Create an Account to see details.
Nurse
When Kronos first met with me and I first started using the system, it was very easy. We had a...
Login or Create an Account to see details.
Nurse
The product is working as promoted. What I was told is what I got. Once everyone figures out how to...
Login or Create an Account to see details.
Analyst/Coordinator
We did not have any issues or need any support during COVID-19, but the vendor is always there when...
Login or Create an Account to see details.
Manager
When we first got the solution, it really changed our lives as far as scheduling goes because we...
Login or Create an Account to see details.
Manager
It is super easy to get to the reports and dashboards; anybody can get to those, and anybody who has...
Login or Create an Account to see details.
Manager
Nothing has changed for me during COVID-19. Kronos has given me anything I have needed. When I have...
Login or Create an Account to see details.
Manager
When I select the advanced filter option, the Apply button is all the way at the bottom, so I have...
Login or Create an Account to see details.
Physician
It isn't clear how we can solve some of the problems. We understand that sometimes Kronos has to...
Login or Create an Account to see details.
Physician
The overall struggle has been getting things to populate the way we want and making everything...
Login or Create an Account to see details.
Physician
I have never heard from Kronos proactively; we have always been the ones to reach out. If they were...
Login or Create an Account to see details.
Physician
I am hoping that by next year, our satisfaction will be high. We went through and tried to tweak our...
Login or Create an Account to see details.
Physician
I have struggled because EZCall would probably be a good product if we were at one location and...
Login or Create an Account to see details.
Physician
We don’t do regular meetings. I usually only reach out to Kronos when I have a question or when we...
Login or Create an Account to see details.
Physician
So far, Kronos is part of our long-term plans. There are no immediate plans to stop using EZCall....
Login or Create an Account to see details.
Physician
Kronos is always really good with trainings. The people I have talked with are very approachable,...
Login or Create an Account to see details.
Physician
I always have problems with the way EZCall distributes our calls. Some of that may be because of the...
Login or Create an Account to see details.
Analyst/Coordinator
I wish that this solution were easier to use. If I have to put somebody into the system or change...
Login or Create an Account to see details.
Analyst/Coordinator
Kronos is willing to do some math and download schedules. They do this pretty quickly. This way, we...
Login or Create an Account to see details.
Analyst/Coordinator
Most of the physicians we are working with like this solution. The solution integrates with their...
Login or Create an Account to see details.
VP/Other Executive
We are a big practice, and we have a lot of needs, rules, and algorithms that drive our staffing and...
Login or Create an Account to see details.
VP/Other Executive
Our relationship with Kronos is phenomenal. I can pick up the phone and talk to somebody...
Login or Create an Account to see details.
VP/Other Executive
I would like to see the mobile app be enhanced. That is probably the one piece of feedback that I...
Login or Create an Account to see details.
VP/Other Executive
I would give the vendor the highest score for support during COVID-19. We actually had to add a...
Login or Create an Account to see details.
Manager
The product is great. We used to use an Excel sheet, and that was never updated, so we never knew if...
Login or Create an Account to see details.
Manager
It would be nice if the schedule were a little more flexible. The schedule definitely has its rules...
Login or Create an Account to see details.
Manager
I think that my satisfaction will be the same a year from now; I will still rate the vendor with the...
Login or Create an Account to see details.
VP/Other Executive
Kronos needs more people. They have grown so much and are supporting so many organizations that they...
Login or Create an Account to see details.
Manager
I have been on the system for a short amount of time, but from what I have seen, EZCall does what...
Login or Create an Account to see details.
Manager
I really enjoy EZCall. It is probably one of the better scheduling systems I have worked with when...
Login or Create an Account to see details.
Manager
Kronos keeps their promises, and they don’t charge for every little thing. There is a base charge...
Login or Create an Account to see details.
Manager
Kronos' phone and web support is awesome. I have reached out to the support many times through...
Login or Create an Account to see details.
Manager
I would like to see Kronos' executives follow up and touch base occasionally to see how we are doing...
Login or Create an Account to see details.
Manager
We needed a good scheduling solution, and EZCall has been that for us. There are a couple of kinks...
Login or Create an Account to see details.
Manager
I find the product simple to use. It is user friendly. The schedule is easy to look at, and I like...
Login or Create an Account to see details.
Manager
All the doctors that I work with would probably quit if we didn't have EZCall. The doctors can get...
Login or Create an Account to see details.
Manager
When we first got started, the implementation services were fantastic. The training was also...
Login or Create an Account to see details.
Manager
Based on what we saw in the demonstration and what the system is doing for me personally, the...
Login or Create an Account to see details.
Manager
The support is prompt and has been good when I have needed it. I do most things myself. The ease of...
Login or Create an Account to see details.
Manager
In terms of delivering new technology, we haven't really seen any new things related to EZCall....
Login or Create an Account to see details.
Featured Report
Preferences