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EZCall (formerly Kronos) Comments
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KLAS Research Director - Tanya Egbert
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Tanya Egbert

Research Director

tanya.egbert@klasresearch.com

801-404-5422

 
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User Commentary

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CEO/President

Functionality and Upgrades

I haven't done any upgrades, but the system still works well for me. Usually, I only contact the...

Jan 2021
(0)
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Physician

Relationship

I feel like the vendor has viewed our account as just a cash account. Kronos hasn’t really done a...

Dec 2020
(0)
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Physician

Service and Support

Some things that Kronos had going for them were really great service, great attentiveness, and the...

Dec 2020
(0)
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Physician

Service and Support

Kronos is very easy to work with. We just send them an email, and then they send us a response. If...

Nov 2020
(0)
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Physician

Functionality and Upgrades

In the beginning, EZCall was not specific for what we were wanting it to do. But within the first...

Nov 2020
(0)
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Physician

Other Observations & Comments

I haven’t seen any new technology from Kronos since the implementation. I haven’t seen any rollouts...

Nov 2020
(0)
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Physician

Service and Support

In the few times that I have reached out to Kronos for support, they have been very responsive....

Nov 2020
(0)
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 or  to see details.

Physician

Functionality and Upgrades

I am not that familiar with other product options, but overall, I have been happy with EZCall. It...

Nov 2020
(0)
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Physician

Functionality and Upgrades

Overall, EZCall is pretty easy to use, but some features can confuse people. The scheduling features...

Nov 2020
(0)
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Physician

Relationship

I haven’t heard anything from Kronos through COVID-19. It would be nice for them to reach out and...

Nov 2020
(0)
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 or  to see details.

Manager

Future Outlook

I would hope my satisfaction with EZCall would be better in the future, but my guess is it probably...

Nov 2020
(0)
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 or  to see details.

Manager

Relationship

When we went live with EZCall, we understood that we would have hand-in-hand support and get...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

The more providers we have enrolled in EZCall, the more money Kronos charges us. So, unfortunately,...

Nov 2020
(0)
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Manager

Implementation and Training

Our implementation wasn’t bad, but since then, we haven’t had any ongoing training.

Nov 2020
(0)
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Manager

Interfacing and Integration

EZCall needs to offer integration and interoperability. We were just told to give Kronos our data...

Nov 2020
(0)
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Manager

Functionality and Upgrades

It is hard for our providers to get in and access the EZCall system from their phones. They can't...

Nov 2020
(0)
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Manager

Service and Support

The support team is pretty fast. Once we initiate a request for the support people to help with any...

Nov 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We haven’t had any additional training from Kronos because we haven’t needed it. But anytime we have...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

EZCall is a little bit slow, but it is still a lot better than what we had before. We can adjust it...

Nov 2020
(0)
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 or  to see details.

Nurse

Future Outlook

The product is probably part of our long-term plans. I would buy the system again because I find it...

Nov 2020
(0)
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 or  to see details.

Nurse

Implementation and Training

Kronos does keep their promises, but my one concern is that it is a little hard sometimes to get new...

Nov 2020
(0)
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Nurse

Implementation and Training

When Kronos first met with me and I first started using the system, it was very easy. We had a...

Nov 2020
(0)
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Nurse

Functionality and Upgrades

The product is working as promoted. What I was told is what I got. Once everyone figures out how to...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We did not have any issues or need any support during COVID-19, but the vendor is always there when...

Nov 2020
(0)
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Manager

Functionality and Upgrades

When we first got the solution, it really changed our lives as far as scheduling goes because we...

Nov 2020
(0)
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Manager

Functionality and Upgrades

It is super easy to get to the reports and dashboards; anybody can get to those, and anybody who has...

Nov 2020
(0)
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Manager

Service and Support

Nothing has changed for me during COVID-19. Kronos has given me anything I have needed. When I have...

Nov 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

When I select the advanced filter option, the Apply button is all the way at the bottom, so I have...

Nov 2020
(0)
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Physician

Other Observations & Comments

It isn't clear how we can solve some of the problems. We understand that sometimes Kronos has to...

Nov 2020
(0)
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Physician

Functionality and Upgrades

The overall struggle has been getting things to populate the way we want and making everything...

Nov 2020
(0)
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Physician

Other Observations & Comments

I have never heard from Kronos proactively; we have always been the ones to reach out. If they were...

Nov 2020
(0)
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Physician

Future Outlook

I am hoping that by next year, our satisfaction will be high. We went through and tried to tweak our...

Nov 2020
(0)
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Physician

Lessons Learned

I have struggled because EZCall would probably be a good product if we were at one location and...

Nov 2020
(0)
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Physician

Service and Support

We don’t do regular meetings. I usually only reach out to Kronos when I have a question or when we...

Nov 2020
(0)
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 or  to see details.

Physician

Future Outlook

So far, Kronos is part of our long-term plans. There are no immediate plans to stop using EZCall....

Nov 2020
(0)
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 or  to see details.

Physician

Service and Support

Kronos is always really good with trainings. The people I have talked with are very approachable,...

Nov 2020
(0)
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 or  to see details.

Physician

Functionality and Upgrades

I always have problems with the way EZCall distributes our calls. Some of that may be because of the...

Nov 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I wish that this solution were easier to use. If I have to put somebody into the system or change...

Oct 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Kronos is willing to do some math and download schedules. They do this pretty quickly. This way, we...

Oct 2020
(0)
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 or  to see details.

Analyst/Coordinator

Interfacing and Integration

Most of the physicians we are working with like this solution. The solution integrates with their...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We are a big practice, and we have a lot of needs, rules, and algorithms that drive our staffing and...

Oct 2020
(0)
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 or  to see details.

VP/Other Executive

Relationship

Our relationship with Kronos is phenomenal. I can pick up the phone and talk to somebody...

Oct 2020
(0)
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VP/Other Executive

Technology

I would like to see the mobile app be enhanced. That is probably the one piece of feedback that I...

Oct 2020
(0)
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 or  to see details.

VP/Other Executive

Service and Support

I would give the vendor the highest score for support during COVID-19. We actually had to add a...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The product is great. We used to use an Excel sheet, and that was never updated, so we never knew if...

Oct 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

It would be nice if the schedule were a little more flexible. The schedule definitely has its rules...

Oct 2020
(0)
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Manager

Relationship

I think that my satisfaction will be the same a year from now; I will still rate the vendor with the...

Oct 2020
(0)
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 or  to see details.

VP/Other Executive

Service and Support

Kronos needs more people. They have grown so much and are supporting so many organizations that they...

Oct 2020
(0)
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 or  to see details.

Manager

Sales and Contracting

I have been on the system for a short amount of time, but from what I have seen, EZCall does what...

Oct 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I really enjoy EZCall. It is probably one of the better scheduling systems I have worked with when...

Oct 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

Kronos keeps their promises, and they don’t charge for every little thing. There is a base charge...

Oct 2020
(0)
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 or  to see details.

Manager

Service and Support

Kronos' phone and web support is awesome. I have reached out to the support many times through...

Oct 2020
(0)
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 or  to see details.

Manager

Relationship

I would like to see Kronos' executives follow up and touch base occasionally to see how we are doing...

Oct 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We needed a good scheduling solution, and EZCall has been that for us. There are a couple of kinks...

Oct 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I find the product simple to use. It is user friendly. The schedule is easy to look at, and I like...

Oct 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

All the doctors that I work with would probably quit if we didn't have EZCall. The doctors can get...

Oct 2020
(0)
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 or  to see details.

Manager

Implementation and Training

When we first got started, the implementation services were fantastic. The training was also...

Oct 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Based on what we saw in the demonstration and what the system is doing for me personally, the...

Oct 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The support is prompt and has been good when I have needed it. I do most things myself. The ease of...

Oct 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

In terms of delivering new technology, we haven't really seen any new things related to EZCall....

Oct 2020
(0)
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 or  to see details.

Physician

Functionality and Upgrades

EZCall has remained unchanged through COVID-19. Our call schedule is still our call schedule, and it...

Oct 2020
(0)
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 or  to see details.

Physician

Functionality and Upgrades

EZCall is the first scheduling software I have used for our call schedule. I used to just create our...

Oct 2020
(0)
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 or  to see details.

Manager

Service and Support

I would buy EZCall again. The product works for our facility. EZCall is customizable, so that is why...

Oct 2020
(0)
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 or  to see details.

Manager

Service and Support

There are little things that we have learned to go with. There are some things that I asked the...

Oct 2020
(0)
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 or  to see details.

Director

Relationship

EZCall has a lot of flexibility and customizing that we are able to do. The vendor listens to us,...

Jun 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

To be realistic, Kronos' system is successful because it can be used in many areas of our health...

Jun 2020
(0)
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 or  to see details.

Director

Interfacing and Integration

We have had to do a lot of work to get a Workforce system to talk to EZCall. I would love to see the...

Jun 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I don’t like the user interface and how we get from one screen to another. The way that we get to...

May 2020
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

Kronos has been more open to customer feedback than they have been in the past.

May 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system has kind of been stable. The only issue I have with Kronos is that they struggle to send...

May 2020
(0)
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 or  to see details.

Physician

Service and Support

We use the product for scheduling our staff. The best things the vendor has going for them are their...

May 2020
(0)
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Physician

Other Observations & Comments

Orienting a new user on the platform is pretty easy. There are a lot more things that we could do...

May 2020
(0)
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Physician

Functionality and Upgrades

The product is pretty customizable. Sometimes we ask the vendor to do something, and they tell us...

May 2020
(0)
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 or  to see details.

Physician

Relationship

I am sure the vendor has added functionality over time, but they haven’t really let us know about...

May 2020
(0)
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