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EZCall (formerly Kronos) Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
CEO/President
Functionality and Upgrades
I haven't done any upgrades, but the system still works well for me. Usually, I only contact the...
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Physician
Relationship
I feel like the vendor has viewed our account as just a cash account. Kronos hasn’t really done a...
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Physician
Service and Support
Some things that Kronos had going for them were really great service, great attentiveness, and the...
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Physician
Service and Support
Kronos is very easy to work with. We just send them an email, and then they send us a response. If...
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Physician
Functionality and Upgrades
In the beginning, EZCall was not specific for what we were wanting it to do. But within the first...
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Physician
Other Observations & Comments
I haven’t seen any new technology from Kronos since the implementation. I haven’t seen any rollouts...
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Physician
Service and Support
In the few times that I have reached out to Kronos for support, they have been very responsive....
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Physician
Functionality and Upgrades
I am not that familiar with other product options, but overall, I have been happy with EZCall. It...
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Physician
Functionality and Upgrades
Overall, EZCall is pretty easy to use, but some features can confuse people. The scheduling features...
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Physician
Relationship
I haven’t heard anything from Kronos through COVID-19. It would be nice for them to reach out and...
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Manager
Future Outlook
I would hope my satisfaction with EZCall would be better in the future, but my guess is it probably...
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Manager
Relationship
When we went live with EZCall, we understood that we would have hand-in-hand support and get...
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Manager
ROI / Cost (care and feeding)
The more providers we have enrolled in EZCall, the more money Kronos charges us. So, unfortunately,...
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Manager
Implementation and Training
Our implementation wasn’t bad, but since then, we haven’t had any ongoing training.
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Manager
Interfacing and Integration
EZCall needs to offer integration and interoperability. We were just told to give Kronos our data...
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Manager
Functionality and Upgrades
It is hard for our providers to get in and access the EZCall system from their phones. They can't...
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Manager
Service and Support
The support team is pretty fast. Once we initiate a request for the support people to help with any...
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Analyst/Coordinator
Other Observations & Comments
We haven’t had any additional training from Kronos because we haven’t needed it. But anytime we have...
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Analyst/Coordinator
Functionality and Upgrades
EZCall is a little bit slow, but it is still a lot better than what we had before. We can adjust it...
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Nurse
Future Outlook
The product is probably part of our long-term plans. I would buy the system again because I find it...
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Nurse
Implementation and Training
Kronos does keep their promises, but my one concern is that it is a little hard sometimes to get new...
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Nurse
Implementation and Training
When Kronos first met with me and I first started using the system, it was very easy. We had a...
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Nurse
Functionality and Upgrades
The product is working as promoted. What I was told is what I got. Once everyone figures out how to...
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Analyst/Coordinator
Functionality and Upgrades
We did not have any issues or need any support during COVID-19, but the vendor is always there when...
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Manager
Functionality and Upgrades
When we first got the solution, it really changed our lives as far as scheduling goes because we...
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Manager
Functionality and Upgrades
It is super easy to get to the reports and dashboards; anybody can get to those, and anybody who has...
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Manager
Service and Support
Nothing has changed for me during COVID-19. Kronos has given me anything I have needed. When I have...
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Manager
Other Observations & Comments
When I select the advanced filter option, the Apply button is all the way at the bottom, so I have...
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Physician
Other Observations & Comments
It isn't clear how we can solve some of the problems. We understand that sometimes Kronos has to...
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Physician
Functionality and Upgrades
The overall struggle has been getting things to populate the way we want and making everything...
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Physician
Other Observations & Comments
I have never heard from Kronos proactively; we have always been the ones to reach out. If they were...
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Physician
Future Outlook
I am hoping that by next year, our satisfaction will be high. We went through and tried to tweak our...
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Physician
Lessons Learned
I have struggled because EZCall would probably be a good product if we were at one location and...
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Physician
Service and Support
We don’t do regular meetings. I usually only reach out to Kronos when I have a question or when we...
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Physician
Future Outlook
So far, Kronos is part of our long-term plans. There are no immediate plans to stop using EZCall....
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Physician
Service and Support
Kronos is always really good with trainings. The people I have talked with are very approachable,...
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Physician
Functionality and Upgrades
I always have problems with the way EZCall distributes our calls. Some of that may be because of the...
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Analyst/Coordinator
Functionality and Upgrades
I wish that this solution were easier to use. If I have to put somebody into the system or change...
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Analyst/Coordinator
Functionality and Upgrades
Kronos is willing to do some math and download schedules. They do this pretty quickly. This way, we...
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Analyst/Coordinator
Interfacing and Integration
Most of the physicians we are working with like this solution. The solution integrates with their...
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VP/Other Executive
Functionality and Upgrades
We are a big practice, and we have a lot of needs, rules, and algorithms that drive our staffing and...
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VP/Other Executive
Relationship
Our relationship with Kronos is phenomenal. I can pick up the phone and talk to somebody...
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VP/Other Executive
Technology
I would like to see the mobile app be enhanced. That is probably the one piece of feedback that I...
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VP/Other Executive
Service and Support
I would give the vendor the highest score for support during COVID-19. We actually had to add a...
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Manager
Functionality and Upgrades
The product is great. We used to use an Excel sheet, and that was never updated, so we never knew if...
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Manager
Functionality and Upgrades
It would be nice if the schedule were a little more flexible. The schedule definitely has its rules...
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Manager
Relationship
I think that my satisfaction will be the same a year from now; I will still rate the vendor with the...
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VP/Other Executive
Service and Support
Kronos needs more people. They have grown so much and are supporting so many organizations that they...
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Manager
Sales and Contracting
I have been on the system for a short amount of time, but from what I have seen, EZCall does what...
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Manager
Functionality and Upgrades
I really enjoy EZCall. It is probably one of the better scheduling systems I have worked with when...
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Manager
ROI / Cost (care and feeding)
Kronos keeps their promises, and they don’t charge for every little thing. There is a base charge...
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Manager
Service and Support
Kronos' phone and web support is awesome. I have reached out to the support many times through...
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Manager
Relationship
I would like to see Kronos' executives follow up and touch base occasionally to see how we are doing...
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Manager
Functionality and Upgrades
We needed a good scheduling solution, and EZCall has been that for us. There are a couple of kinks...
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Manager
Functionality and Upgrades
I find the product simple to use. It is user friendly. The schedule is easy to look at, and I like...
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Manager
Functionality and Upgrades
All the doctors that I work with would probably quit if we didn't have EZCall. The doctors can get...
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Manager
Implementation and Training
When we first got started, the implementation services were fantastic. The training was also...
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Manager
Functionality and Upgrades
Based on what we saw in the demonstration and what the system is doing for me personally, the...
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Manager
Functionality and Upgrades
The support is prompt and has been good when I have needed it. I do most things myself. The ease of...
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Manager
Functionality and Upgrades
In terms of delivering new technology, we haven't really seen any new things related to EZCall....
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Physician
Functionality and Upgrades
EZCall has remained unchanged through COVID-19. Our call schedule is still our call schedule, and it...
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Physician
Functionality and Upgrades
EZCall is the first scheduling software I have used for our call schedule. I used to just create our...
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Manager
Service and Support
I would buy EZCall again. The product works for our facility. EZCall is customizable, so that is why...
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Manager
Service and Support
There are little things that we have learned to go with. There are some things that I asked the...
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Director
Relationship
EZCall has a lot of flexibility and customizing that we are able to do. The vendor listens to us,...
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Director
Functionality and Upgrades
To be realistic, Kronos' system is successful because it can be used in many areas of our health...
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Director
Interfacing and Integration
We have had to do a lot of work to get a Workforce system to talk to EZCall. I would love to see the...
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Analyst/Coordinator
Functionality and Upgrades
I don’t like the user interface and how we get from one screen to another. The way that we get to...
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Analyst/Coordinator
Service and Support
Kronos has been more open to customer feedback than they have been in the past.
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Analyst/Coordinator
Functionality and Upgrades
The system has kind of been stable. The only issue I have with Kronos is that they struggle to send...
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Physician
Service and Support
We use the product for scheduling our staff. The best things the vendor has going for them are their...
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Physician
Other Observations & Comments
Orienting a new user on the platform is pretty easy. There are a lot more things that we could do...
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Physician
Functionality and Upgrades
The product is pretty customizable. Sometimes we ask the vendor to do something, and they tell us...
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Physician
Relationship
I am sure the vendor has added functionality over time, but they haven’t really let us know about...
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