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EZCall (formerly Kronos)
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Tanya Egbert
Research Director
KLAS Research Director - Tanya Egbert
 
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User Commentary

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Analyst/Coordinator

The product is good. It is pretty easy to put in what daily, weekly, or monthly duties each one of...

Aug 2021
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Analyst/Coordinator

The product is actually working much better than what we had before. I am totally satisfied with the...

Aug 2021
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Analyst/Coordinator

There was no training from UKG. If we had had some training, the ease of use would be a lot better....

Aug 2021
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Analyst/Coordinator

I can always email the support people when I have a question, and they will get right back to me....

Aug 2021
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Analyst/Coordinator

EZCall is a web-based product. That is a huge plus when it comes to its ease of use. I like that I...

Jun 2021
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Analyst/Coordinator

The one thing that I don't like about EZCall is that I can't approve an entire vacation or multiple...

Jun 2021
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Analyst/Coordinator

Other products have outdone EZCall. I don’t know that we would choose the system again. We never got...

Apr 2021
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Analyst/Coordinator

When we needed anything, we emailed UKG support. The support people were fine. They were good at...

Apr 2021
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Analyst/Coordinator

In the beginning, the vendor’s proactivity was good, but after that, there was nothing. We only...

Apr 2021
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Analyst/Coordinator

In the beginning, we thought EZCall was going to deliver more than it ended up doing. In the end,...

Apr 2021
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Analyst/Coordinator

I would be more likely to recommend EZCall to a small hospital or a small department. I think they...

Apr 2021
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Analyst/Coordinator

Our contract with UKG ends soon, and we decided to go to a new product. We have stopped using...

Apr 2021
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Physician

There are things that I have to do that I have learned to deal with and figured out how to overcome,...

Mar 2021
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Physician

I love the system's transparency and the access that all of the individuals have because people are...

Mar 2021
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Physician

In the beginning, the vendor gave us quite a bit of leeway. We have our own regular group of people,...

Mar 2021
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Manager

EZCall is really expensive because we have a large group and the vendor charges per provider. UKG...

Mar 2021
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Manager

I haven't had contact with any of UKG's executives. Whenever we have an issue, we send the vendor's...

Mar 2021
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Manager

We are satisfied with EZCall. We have used other products, but EZCall is a lot easier for us. Its...

Mar 2021
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Manager

I would tell my peers that this solution has easy access for physicians. It allows physicians to...

Mar 2021
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Analyst/Coordinator

The vendor has been wonderful as far as training goes. If I have any questions, I can reach out to...

Jan 2021
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Analyst/Coordinator

Our biggest complaint is that people don't like viewing the schedule through the system. The...

Jan 2021
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CEO/President

I haven't done any upgrades, but the system still works well for me. Usually, I only contact the...

Jan 2021
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Physician

I feel like the vendor has viewed our account as just a cash account. Kronos hasn’t really done a...

Dec 2020
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Physician

Some things that Kronos had going for them were really great service, great attentiveness, and the...

Dec 2020
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Physician

Kronos is very easy to work with. We just send them an email, and then they send us a response. If...

Nov 2020
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Physician

In the beginning, EZCall was not specific for what we were wanting it to do. But within the first...

Nov 2020
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Physician

I haven’t seen any new technology from Kronos since the implementation. I haven’t seen any rollouts...

Nov 2020
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Physician

In the few times that I have reached out to Kronos for support, they have been very responsive....

Nov 2020
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(0)
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Physician

I am not that familiar with other product options, but overall, I have been happy with EZCall. It...

Nov 2020
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Physician

Overall, EZCall is pretty easy to use, but some features can confuse people. The scheduling features...

Nov 2020
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(0)
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Physician

I haven’t heard anything from Kronos through COVID-19. It would be nice for them to reach out and...

Nov 2020
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(0)
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Manager

I would hope my satisfaction with EZCall would be better in the future, but my guess is it probably...

Nov 2020
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(0)
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Manager

When we went live with EZCall, we understood that we would have hand-in-hand support and get...

Nov 2020
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(0)
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Manager

The more providers we have enrolled in EZCall, the more money Kronos charges us. So, unfortunately,...

Nov 2020
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(0)
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Manager

Our implementation wasn’t bad, but since then, we haven’t had any ongoing training.

Nov 2020
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Manager

EZCall needs to offer integration and interoperability. We were just told to give Kronos our data...

Nov 2020
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(0)
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Manager

It is hard for our providers to get in and access the EZCall system from their phones. They can't...

Nov 2020
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Manager

The support team is pretty fast. Once we initiate a request for the support people to help with any...

Nov 2020
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Analyst/Coordinator

We haven’t had any additional training from Kronos because we haven’t needed it. But anytime we have...

Nov 2020
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Analyst/Coordinator

EZCall is a little bit slow, but it is still a lot better than what we had before. We can adjust it...

Nov 2020
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Nurse

The product is probably part of our long-term plans. I would buy the system again because I find it...

Nov 2020
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(0)
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Nurse

Kronos does keep their promises, but my one concern is that it is a little hard sometimes to get new...

Nov 2020
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(0)
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Nurse

When Kronos first met with me and I first started using the system, it was very easy. We had a...

Nov 2020
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(0)
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Nurse

The product is working as promoted. What I was told is what I got. Once everyone figures out how to...

Nov 2020
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(0)
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Analyst/Coordinator

We did not have any issues or need any support during COVID-19, but the vendor is always there when...

Nov 2020
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(0)
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Manager

When we first got the solution, it really changed our lives as far as scheduling goes because we...

Nov 2020
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(0)
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Manager

It is super easy to get to the reports and dashboards; anybody can get to those, and anybody who has...

Nov 2020
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(0)
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Manager

Nothing has changed for me during COVID-19. Kronos has given me anything I have needed. When I have...

Nov 2020
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(0)
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Manager

When I select the advanced filter option, the Apply button is all the way at the bottom, so I have...

Nov 2020
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(0)
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Physician

It isn't clear how we can solve some of the problems. We understand that sometimes Kronos has to...

Nov 2020
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(0)
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Physician

The overall struggle has been getting things to populate the way we want and making everything...

Nov 2020
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(0)
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Physician

I have never heard from Kronos proactively; we have always been the ones to reach out. If they were...

Nov 2020
||
(0)
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Physician

I am hoping that by next year, our satisfaction will be high. We went through and tried to tweak our...

Nov 2020
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(0)
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Physician

I have struggled because EZCall would probably be a good product if we were at one location and...

Nov 2020
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(0)
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Physician

We don’t do regular meetings. I usually only reach out to Kronos when I have a question or when we...

Nov 2020
||
(0)
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Physician

So far, Kronos is part of our long-term plans. There are no immediate plans to stop using EZCall....

Nov 2020
||
(0)
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Physician

Kronos is always really good with trainings. The people I have talked with are very approachable,...

Nov 2020
||
(0)
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Physician

I always have problems with the way EZCall distributes our calls. Some of that may be because of the...

Nov 2020
||
(0)
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Analyst/Coordinator

I wish that this solution were easier to use. If I have to put somebody into the system or change...

Oct 2020
||
(0)
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Analyst/Coordinator

Kronos is willing to do some math and download schedules. They do this pretty quickly. This way, we...

Oct 2020
||
(0)
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Analyst/Coordinator

Most of the physicians we are working with like this solution. The solution integrates with their...

Oct 2020
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(0)
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VP/Other Executive

We are a big practice, and we have a lot of needs, rules, and algorithms that drive our staffing and...

Oct 2020
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(0)
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VP/Other Executive

Our relationship with Kronos is phenomenal. I can pick up the phone and talk to somebody...

Oct 2020
||
(0)
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VP/Other Executive

I would like to see the mobile app be enhanced. That is probably the one piece of feedback that I...

Oct 2020
||
(0)
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VP/Other Executive

I would give the vendor the highest score for support during COVID-19. We actually had to add a...

Oct 2020
||
(0)
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Manager

The product is great. We used to use an Excel sheet, and that was never updated, so we never knew if...

Oct 2020
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(0)
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Manager

It would be nice if the schedule were a little more flexible. The schedule definitely has its rules...

Oct 2020
||
(0)
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Manager

I think that my satisfaction will be the same a year from now; I will still rate the vendor with the...

Oct 2020
||
(0)
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VP/Other Executive

Kronos needs more people. They have grown so much and are supporting so many organizations that they...

Oct 2020
||
(0)
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Manager

I have been on the system for a short amount of time, but from what I have seen, EZCall does what...

Oct 2020
||
(0)
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Manager

I really enjoy EZCall. It is probably one of the better scheduling systems I have worked with when...

Oct 2020
||
(0)
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Manager

Kronos keeps their promises, and they don’t charge for every little thing. There is a base charge...

Oct 2020
||
(0)
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Manager

Kronos' phone and web support is awesome. I have reached out to the support many times through...

Oct 2020
||
(0)
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Manager

I would like to see Kronos' executives follow up and touch base occasionally to see how we are doing...

Oct 2020
||
(0)
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Manager

We needed a good scheduling solution, and EZCall has been that for us. There are a couple of kinks...

Oct 2020
||
(0)
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Manager

I find the product simple to use. It is user friendly. The schedule is easy to look at, and I like...

Oct 2020
||
(0)
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Manager

All the doctors that I work with would probably quit if we didn't have EZCall. The doctors can get...

Oct 2020
||
(0)
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Manager

When we first got started, the implementation services were fantastic. The training was also...

Oct 2020
||
(0)
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Manager

Based on what we saw in the demonstration and what the system is doing for me personally, the...

Oct 2020
||
(0)
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Manager

The support is prompt and has been good when I have needed it. I do most things myself. The ease of...

Oct 2020
||
(0)
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Manager

In terms of delivering new technology, we haven't really seen any new things related to EZCall....

Oct 2020
||
(0)
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