EZCall (formerly Kronos)
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Service and Support

When we email the vendor's support people about an issue, they will send us an email back and assign...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Using the solution is an efficient and effective way for our staff members to get involved in...

Nov 2022
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Manager

Functionality and Upgrades

It would be nice if there were some sort of tutorial that could explain or demonstrate the vendor's...

Sep 2022
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Manager

Future Outlook

It would be nice if we could receive more training because every organization is a little unique. We...

Sep 2022
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Manager

Interfacing and Integration

We sometimes have trouble with the system's printing ability. The main areas of the system that we...

Sep 2022
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Manager

Relationship

The vendor usually doesn't explain why they are releasing new technology. They recently made a...

Sep 2022
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Manager

Relationship

We worked with one of the vendor's representatives to program the system, and that person was...

Sep 2022
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Manager

Lessons Learned

My advice to someone who is looking at the system would be to ask a lot of questions and not just...

Sep 2022
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Manager

Technology

Overall, the system's mobile app is easy for our providers to understand. That is great.

Sep 2022
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Manager

Implementation and Training

Our facility needed a number of scheduling rules. UKG was great about setting everything up for us...

Sep 2022
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Analyst/Coordinator

Relationship

If UKG is being proactive, I don’t know about it up front. They don't tell me that they are doing...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

EZCall is a great scheduling system. Over the last year, we have made quite a few changes, and the...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

If I need to go back to look at a schedule, that is easy to do. Before, we all had everything on an...

May 2022
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Analyst/Coordinator

Implementation and Training

There should be a follow-up training once customers have been using EZCall for a while. There are...

May 2022
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Analyst/Coordinator

Implementation and Training

When we get a new provider, I send them a PowerPoint, but it would be easier if we had a quick...

May 2022
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Director

Functionality and Upgrades

We had some issues with EZCall where people weren't able to sign up for their shifts. We had to redo...

Mar 2022
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Director

Functionality and Upgrades

I like that we are able to change shifts using EZCall. We are able to manually put in a shift that...

Mar 2022
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CEO/President

ROI / Cost (care and feeding)

The biggest benefit of going with EZCall is its accessibility for all of the physicians in our...

Feb 2022
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CEO/President

Service and Support

UKG's people have always been pretty accessible. I usually send an email to their website, and they...

Feb 2022
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CEO/President

Relationship

Our time with UKG has been very good. I haven't had to reach out to the vendor much in the last year...

Feb 2022
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Analyst/Coordinator

Service and Support

The company has gotten too big for their britches. The customer service isn't as good as it was when...

Feb 2022
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Analyst/Coordinator

Implementation and Training

I am the only person who knows how to use EZCall, and we have asked someone to come help with...

Feb 2022
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Analyst/Coordinator

Service and Support

We have asked for new things or for features to be removed, but UKG doesn't ever do what we ask;...

Feb 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The system is very expensive for what we use it for. UKG should customize their pricing structure...

Feb 2022
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Physician

ROI / Cost (care and feeding)

The way that UKG bills is not very transparent unless we ask. I don't think that the way UKG charges...

Jan 2022
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Physician

Functionality and Upgrades

A pro of EZCall is that it is easy for everybody to access after I make the schedule. The system...

Jan 2022
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Physician

Service and Support

It is important for us to publish the weekend schedule so that people can make changes before I make...

Jan 2022
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Physician

Functionality and Upgrades

We had a different scheduling system before, and I liked it better than EZCall, but I will say that...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor could streamline EZCall in terms of its navigation and the way that permissions are...

Jan 2022
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Physician

Service and Support

I put in a ticket that ended up in the wrong email at UKG. They did apologize for that issue never...

Dec 2021
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Physician

Functionality and Upgrades

One of the vendor's strengths is that their mobile app is pretty good. People, especially younger...

Dec 2021
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Physician

Implementation and Training

The vendor could have provided more training around the system. They could do a few half-hour...

Dec 2021
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Physician

Other Observations & Comments

I bet within the next few years, we will be switching away from this system, but that is uncertain.

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

I really love EZCall; it is so good. I love the fact that that there is an app for my providers, and...

Dec 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor hasn’t raised the costs every year. Whenever I have an issue or need help, I send an...

Dec 2021
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Manager

ROI / Cost (care and feeding)

EZCall is spot on. It is still up and working, and it does exactly what we intended it to do. I...

Dec 2021
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Manager

Relationship

I haven't had any interactions with anybody from UKG since we implemented the system. But given what...

Dec 2021
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Physician

Relationship

It is very hard to contact UKG. I have to email them to get answers to my questions, and their...

Dec 2021
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Physician

Service and Support

There is no phone support from UKG. We have to email them, and that is extremely difficult. The...

Dec 2021
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Physician

Relationship

The vendor does not keep all their promises. At times, we feel like we are on an island. I can’t...

Dec 2021
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Physician

ROI / Cost (care and feeding)

The system has been a good program for us, and it works pretty well. We just pay an annual fee, so...

Dec 2021
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Physician

Implementation and Training

Initially, there wasn’t a ton of training on the system. The programmers were very responsive, so if...

Dec 2021
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Physician

Functionality and Upgrades

Our physicians like the basic features of the program. We can make call trades and change our...

Dec 2021
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Manager

Service and Support

We used to own the call schedules in the medical staff office. We would upload them and make any...

Dec 2021
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Manager

Service and Support

The vendor could improve their communication process. When they make changes to the system or add...

Dec 2021
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Manager

Functionality and Upgrades

UKG's automation is very easy, and our scheduling is pretty simple. We haven't had to make too many...

Dec 2021
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