EZCall (formerly Kronos)
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Subject Expert
Niel Oscarson
Customer Insights Director
Commentary Summary
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User Commentary
If UKG is being proactive, I don’t know about it up front. They don't tell me that they are doing...
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EZCall is a great scheduling system. Over the last year, we have made quite a few changes, and the...
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If I need to go back to look at a schedule, that is easy to do. Before, we all had everything on an...
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There should be a follow-up training once customers have been using EZCall for a while. There are...
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When we get a new provider, I send them a PowerPoint, but it would be easier if we had a quick...
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We had some issues with EZCall where people weren't able to sign up for their shifts. We had to redo...
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I like that we are able to change shifts using EZCall. We are able to manually put in a shift that...
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The biggest benefit of going with EZCall is its accessibility for all of the physicians in our...
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UKG's people have always been pretty accessible. I usually send an email to their website, and they...
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Our time with UKG has been very good. I haven't had to reach out to the vendor much in the last year...
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The company has gotten too big for their britches. The customer service isn't as good as it was when...
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I am the only person who knows how to use EZCall, and we have asked someone to come help with...
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We have asked for new things or for features to be removed, but UKG doesn't ever do what we ask;...
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The system is very expensive for what we use it for. UKG should customize their pricing structure...
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The way that UKG bills is not very transparent unless we ask. I don't think that the way UKG charges...
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A pro of EZCall is that it is easy for everybody to access after I make the schedule. The system...
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It is important for us to publish the weekend schedule so that people can make changes before I make...
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We had a different scheduling system before, and I liked it better than EZCall, but I will say that...
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The vendor could streamline EZCall in terms of its navigation and the way that permissions are...
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I put in a ticket that ended up in the wrong email at UKG. They did apologize for that issue never...
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One of the vendor's strengths is that their mobile app is pretty good. People, especially younger...
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The vendor could have provided more training around the system. They could do a few half-hour...
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I bet within the next few years, we will be switching away from this system, but that is uncertain.
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I really love EZCall; it is so good. I love the fact that that there is an app for my providers, and...
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The vendor hasn’t raised the costs every year. Whenever I have an issue or need help, I send an...
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EZCall is spot on. It is still up and working, and it does exactly what we intended it to do. I...
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I haven't had any interactions with anybody from UKG since we implemented the system. But given what...
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It is very hard to contact UKG. I have to email them to get answers to my questions, and their...
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There is no phone support from UKG. We have to email them, and that is extremely difficult. The...
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The vendor does not keep all their promises. At times, we feel like we are on an island. I can’t...
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The system has been a good program for us, and it works pretty well. We just pay an annual fee, so...
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Initially, there wasn’t a ton of training on the system. The programmers were very responsive, so if...
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Our physicians like the basic features of the program. We can make call trades and change our...
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We used to own the call schedules in the medical staff office. We would upload them and make any...
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The vendor could improve their communication process. When they make changes to the system or add...
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UKG's automation is very easy, and our scheduling is pretty simple. We haven't had to make too many...
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I still like EZCall a lot more than I liked our previous vendor's product. When we first started,...
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UKG’s only problem is they don't always tell us when they are going to make some kind of a change or...
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Our physicians don't go to the same location every day, and sometimes times change depending on the...
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EZCall is not compatible with our HR database. We choose not to do things that way, and that is...
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When we choose an assignment for somebody, EZCall has to calculate points and other things. There...
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Everything has gone well, and UKG’s customer service is good. When I email the support people, they...
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One of EZCall’s strengths is its ease of use. We can easily teach new hires how to use the system....
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The product is good. It is pretty easy to put in what daily, weekly, or monthly duties each one of...
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The product is actually working much better than what we had before. I am totally satisfied with the...
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There was no training from UKG. If we had had some training, the ease of use would be a lot better....
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I can always email the support people when I have a question, and they will get right back to me....
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EZCall is a web-based product. That is a huge plus when it comes to its ease of use. I like that I...
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The one thing that I don't like about EZCall is that I can't approve an entire vacation or multiple...
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