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EZCall (formerly Kronos)
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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Featured  Report

Enterprise Physician Scheduling 2021: Who Delivers Best For Enterprise Customers?
Enterprise Physician Scheduling 2021:
Who Delivers Best For Enterprise Customers?
March 2021
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User Commentary

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Physician

Service and Support

Customer service is an issue with UKG. With many companies today, it is difficult to get personal...

Mar 2023
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Physician

Relationship

We don't get a lot of communication from UKG about their vision.

Mar 2023
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Physician

Functionality and Upgrades

The software is excellent for call scheduling, and it is also very user friendly. Our members can...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

UKG did a weird thing recently in introducing a new look. I love my calendar, but the new look just...

Feb 2023
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Analyst/Coordinator

Service and Support

UKG is good at being proactive. I get lots of notices about system maintenance and things.

Feb 2023
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Analyst/Coordinator

Other Observations & Comments

None of this “!#$%&” integrates. That is super annoying, but it is not the vendor’s fault. That is...

Feb 2023
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Physician

Relationship

The vendor hasn’t updated us or reached out in years. When I reach out, they respond quickly to...

Dec 2022
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Physician

Functionality and Upgrades

The product is working for us and enabling us to schedule things. The mobile feature is useful for...

Dec 2022
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Physician

Implementation and Training

It is difficult to ensure that I am taking in all the data. There are also some features I am still...

Dec 2022
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Analyst/Coordinator

Service and Support

When we email the vendor's support people about an issue, they will send us an email back and assign...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Using the solution is an efficient and effective way for our staff members to get involved in...

Nov 2022
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Manager

Functionality and Upgrades

It would be nice if there were some sort of tutorial that could explain or demonstrate the vendor's...

Sep 2022
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Manager

Future Outlook

It would be nice if we could receive more training because every organization is a little unique. We...

Sep 2022
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Manager

Interfacing and Integration

We sometimes have trouble with the system's printing ability. The main areas of the system that we...

Sep 2022
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Manager

Relationship

The vendor usually doesn't explain why they are releasing new technology. They recently made a...

Sep 2022
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Manager

Relationship

We worked with one of the vendor's representatives to program the system, and that person was...

Sep 2022
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Manager

Lessons Learned

My advice to someone who is looking at the system would be to ask a lot of questions and not just...

Sep 2022
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Manager

Technology

Overall, the system's mobile app is easy for our providers to understand. That is great.

Sep 2022
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Manager

Implementation and Training

Our facility needed a number of scheduling rules. UKG was great about setting everything up for us...

Sep 2022
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Analyst/Coordinator

Relationship

If UKG is being proactive, I don’t know about it up front. They don't tell me that they are doing...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

EZCall is a great scheduling system. Over the last year, we have made quite a few changes, and the...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

If I need to go back to look at a schedule, that is easy to do. Before, we all had everything on an...

May 2022
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Analyst/Coordinator

Implementation and Training

There should be a follow-up training once customers have been using EZCall for a while. There are...

May 2022
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Analyst/Coordinator

Implementation and Training

When we get a new provider, I send them a PowerPoint, but it would be easier if we had a quick...

May 2022
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