EZCall (formerly Kronos)
Filtered view: All
Subject Expert
Niel Oscarson
Customer Insights Director
Commentary Summary
User Commentary
The vendor could streamline EZCall in terms of its navigation and the way that permissions are...
Login or Create an Account to see details.
I put in a ticket that ended up in the wrong email at UKG. They did apologize for that issue never...
Login or Create an Account to see details.
One of the vendor's strengths is that their mobile app is pretty good. People, especially younger...
Login or Create an Account to see details.
The vendor could have provided more training around the system. They could do a few half-hour...
Login or Create an Account to see details.
I bet within the next few years, we will be switching away from this system, but that is uncertain.
Login or Create an Account to see details.
I really love EZCall; it is so good. I love the fact that that there is an app for my providers, and...
Login or Create an Account to see details.
The vendor hasn’t raised the costs every year. Whenever I have an issue or need help, I send an...
Login or Create an Account to see details.
EZCall is spot on. It is still up and working, and it does exactly what we intended it to do. I...
Login or Create an Account to see details.
I haven't had any interactions with anybody from UKG since we implemented the system. But given what...
Login or Create an Account to see details.
It is very hard to contact UKG. I have to email them to get answers to my questions, and their...
Login or Create an Account to see details.
There is no phone support from UKG. We have to email them, and that is extremely difficult. The...
Login or Create an Account to see details.
The vendor does not keep all their promises. At times, we feel like we are on an island. I can’t...
Login or Create an Account to see details.
The system has been a good program for us, and it works pretty well. We just pay an annual fee, so...
Login or Create an Account to see details.
Initially, there wasn’t a ton of training on the system. The programmers were very responsive, so if...
Login or Create an Account to see details.
Our physicians like the basic features of the program. We can make call trades and change our...
Login or Create an Account to see details.
We used to own the call schedules in the medical staff office. We would upload them and make any...
Login or Create an Account to see details.
The vendor could improve their communication process. When they make changes to the system or add...
Login or Create an Account to see details.
UKG's automation is very easy, and our scheduling is pretty simple. We haven't had to make too many...
Login or Create an Account to see details.
I still like EZCall a lot more than I liked our previous vendor's product. When we first started,...
Login or Create an Account to see details.
UKG’s only problem is they don't always tell us when they are going to make some kind of a change or...
Login or Create an Account to see details.
Our physicians don't go to the same location every day, and sometimes times change depending on the...
Login or Create an Account to see details.
EZCall is not compatible with our HR database. We choose not to do things that way, and that is...
Login or Create an Account to see details.
When we choose an assignment for somebody, EZCall has to calculate points and other things. There...
Login or Create an Account to see details.
Everything has gone well, and UKG’s customer service is good. When I email the support people, they...
Login or Create an Account to see details.
One of EZCall’s strengths is its ease of use. We can easily teach new hires how to use the system....
Login or Create an Account to see details.
The product is good. It is pretty easy to put in what daily, weekly, or monthly duties each one of...
Login or Create an Account to see details.
The product is actually working much better than what we had before. I am totally satisfied with the...
Login or Create an Account to see details.
There was no training from UKG. If we had had some training, the ease of use would be a lot better....
Login or Create an Account to see details.
I can always email the support people when I have a question, and they will get right back to me....
Login or Create an Account to see details.
EZCall is a web-based product. That is a huge plus when it comes to its ease of use. I like that I...
Login or Create an Account to see details.
The one thing that I don't like about EZCall is that I can't approve an entire vacation or multiple...
Login or Create an Account to see details.
Other products have outdone EZCall. I don’t know that we would choose the system again. We never got...
Login or Create an Account to see details.
When we needed anything, we emailed UKG support. The support people were fine. They were good at...
Login or Create an Account to see details.
In the beginning, the vendor’s proactivity was good, but after that, there was nothing. We only...
Login or Create an Account to see details.
In the beginning, we thought EZCall was going to deliver more than it ended up doing. In the end,...
Login or Create an Account to see details.
I would be more likely to recommend EZCall to a small hospital or a small department. I think they...
Login or Create an Account to see details.
Our contract with UKG ends soon, and we decided to go to a new product. We have stopped using...
Login or Create an Account to see details.
There are things that I have to do that I have learned to deal with and figured out how to overcome,...
Login or Create an Account to see details.
I love the system's transparency and the access that all of the individuals have because people are...
Login or Create an Account to see details.
In the beginning, the vendor gave us quite a bit of leeway. We have our own regular group of people,...
Login or Create an Account to see details.
EZCall is really expensive because we have a large group and the vendor charges per provider. UKG...
Login or Create an Account to see details.
I haven't had contact with any of UKG's executives. Whenever we have an issue, we send the vendor's...
Login or Create an Account to see details.
We are satisfied with EZCall. We have used other products, but EZCall is a lot easier for us. Its...
Login or Create an Account to see details.
I would tell my peers that this solution has easy access for physicians. It allows physicians to...
Login or Create an Account to see details.
The vendor has been wonderful as far as training goes. If I have any questions, I can reach out to...
Login or Create an Account to see details.
Our biggest complaint is that people don't like viewing the schedule through the system. The...
Login or Create an Account to see details.
Featured Report
Preferences