Commentary Summary
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User Commentary
Service and Support
Customer service is an issue with UKG. With many companies today, it is difficult to get personal...
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Relationship
We don't get a lot of communication from UKG about their vision.
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Functionality and Upgrades
The software is excellent for call scheduling, and it is also very user friendly. Our members can...
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Functionality and Upgrades
UKG did a weird thing recently in introducing a new look. I love my calendar, but the new look just...
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Service and Support
UKG is good at being proactive. I get lots of notices about system maintenance and things.
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Other Observations & Comments
None of this “!#$%&” integrates. That is super annoying, but it is not the vendor’s fault. That is...
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Relationship
The vendor hasn’t updated us or reached out in years. When I reach out, they respond quickly to...
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Functionality and Upgrades
The product is working for us and enabling us to schedule things. The mobile feature is useful for...
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Implementation and Training
It is difficult to ensure that I am taking in all the data. There are also some features I am still...
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Service and Support
When we email the vendor's support people about an issue, they will send us an email back and assign...
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Functionality and Upgrades
Using the solution is an efficient and effective way for our staff members to get involved in...
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Functionality and Upgrades
It would be nice if there were some sort of tutorial that could explain or demonstrate the vendor's...
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Future Outlook
It would be nice if we could receive more training because every organization is a little unique. We...
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Interfacing and Integration
We sometimes have trouble with the system's printing ability. The main areas of the system that we...
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Relationship
The vendor usually doesn't explain why they are releasing new technology. They recently made a...
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Relationship
We worked with one of the vendor's representatives to program the system, and that person was...
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Lessons Learned
My advice to someone who is looking at the system would be to ask a lot of questions and not just...
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Technology
Overall, the system's mobile app is easy for our providers to understand. That is great.
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Implementation and Training
Our facility needed a number of scheduling rules. UKG was great about setting everything up for us...
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Relationship
If UKG is being proactive, I don’t know about it up front. They don't tell me that they are doing...
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Functionality and Upgrades
EZCall is a great scheduling system. Over the last year, we have made quite a few changes, and the...
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Functionality and Upgrades
If I need to go back to look at a schedule, that is easy to do. Before, we all had everything on an...
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Implementation and Training
There should be a follow-up training once customers have been using EZCall for a while. There are...
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Implementation and Training
When we get a new provider, I send them a PowerPoint, but it would be easier if we had a quick...
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