Commentary Summary
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User Commentary
Relationship
If we have an issue with something and we shoot UKG an email, they are pretty prompt about taking...
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Product
EZCall pretty much covers everything that we need. It offers a wide variety of ways to schedule...
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Operations, Product
The product’s schedule entry is very easy to use. The process for adding new schedules and things...
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Relationship
When we have had issues with EZCall, there has always been a really quick turnaround in getting...
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Loyalty, Operations, Product
In terms of the UI, EZCall is a little on the older side. I think UKG is working on something...
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Relationship, Product
UKG could be more proactive by having some more monitoring going on. We have had downtime a few...
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Product
The scheduling product works for our organization
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Product
EZCall is a good product for scheduling providers. However, people either love or hate faculty...
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Relationship, Operations
UKG needs to be more professional with their support and implementations in terms of APIs and their...
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Value
UKG does stupid things, and they kind of nickel-and-dime their customers to death. For example, when...
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