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EZCall (formerly Kronos) Comments
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KLAS Research Director - Tanya Egbert
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Tanya Egbert

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tanya.egbert@klasresearch.com

801-404-5422

 
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User Commentary

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Analyst/Coordinator

Other products have outdone EZCall. I don’t know that we would choose the system again. We never got...

Apr 2021
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Analyst/Coordinator

When we needed anything, we emailed UKG support. The support people were fine. They were good at...

Apr 2021
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Analyst/Coordinator

In the beginning, the vendor’s proactivity was good, but after that, there was nothing. We only...

Apr 2021
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Analyst/Coordinator

In the beginning, we thought EZCall was going to deliver more than it ended up doing. In the end,...

Apr 2021
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Analyst/Coordinator

I would be more likely to recommend EZCall to a small hospital or a small department. I think they...

Apr 2021
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Analyst/Coordinator

Our contract with UKG ends soon, and we decided to go to a new product. We have stopped using...

Apr 2021
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Physician

There are things that I have to do that I have learned to deal with and figured out how to overcome,...

Mar 2021
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Physician

I love the system's transparency and the access that all of the individuals have because people are...

Mar 2021
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(0)
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Physician

In the beginning, the vendor gave us quite a bit of leeway. We have our own regular group of people,...

Mar 2021
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Manager

EZCall is really expensive because we have a large group and the vendor charges per provider. UKG...

Mar 2021
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Manager

I haven't had contact with any of UKG's executives. Whenever we have an issue, we send the vendor's...

Mar 2021
||
(0)
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Manager

We are satisfied with EZCall. We have used other products, but EZCall is a lot easier for us. Its...

Mar 2021
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(0)
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Manager

I would tell my peers that this solution has easy access for physicians. It allows physicians to...

Mar 2021
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(0)
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Analyst/Coordinator

The vendor has been wonderful as far as training goes. If I have any questions, I can reach out to...

Jan 2021
||
(0)
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Analyst/Coordinator

Our biggest complaint is that people don't like viewing the schedule through the system. The...

Jan 2021
||
(0)
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CEO/President

I haven't done any upgrades, but the system still works well for me. Usually, I only contact the...

Jan 2021
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(0)
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Physician

I feel like the vendor has viewed our account as just a cash account. Kronos hasn’t really done a...

Dec 2020
||
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Physician

Some things that Kronos had going for them were really great service, great attentiveness, and the...

Dec 2020
||
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Physician

Kronos is very easy to work with. We just send them an email, and then they send us a response. If...

Nov 2020
||
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Physician

In the beginning, EZCall was not specific for what we were wanting it to do. But within the first...

Nov 2020
||
(0)
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Physician

I haven’t seen any new technology from Kronos since the implementation. I haven’t seen any rollouts...

Nov 2020
||
(0)
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Physician

In the few times that I have reached out to Kronos for support, they have been very responsive....

Nov 2020
||
(0)
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Physician

I am not that familiar with other product options, but overall, I have been happy with EZCall. It...

Nov 2020
||
(0)
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Physician

Overall, EZCall is pretty easy to use, but some features can confuse people. The scheduling features...

Nov 2020
||
(0)
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Physician

I haven’t heard anything from Kronos through COVID-19. It would be nice for them to reach out and...

Nov 2020
||
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Manager

I would hope my satisfaction with EZCall would be better in the future, but my guess is it probably...

Nov 2020
||
(0)
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Manager

When we went live with EZCall, we understood that we would have hand-in-hand support and get...

Nov 2020
||
(0)
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Manager

The more providers we have enrolled in EZCall, the more money Kronos charges us. So, unfortunately,...

Nov 2020
||
(0)
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Manager

Our implementation wasn’t bad, but since then, we haven’t had any ongoing training.

Nov 2020
||
(0)
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Manager

EZCall needs to offer integration and interoperability. We were just told to give Kronos our data...

Nov 2020
||
(0)
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Manager

It is hard for our providers to get in and access the EZCall system from their phones. They can't...

Nov 2020
||
(0)
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Manager

The support team is pretty fast. Once we initiate a request for the support people to help with any...

Nov 2020
||
(0)
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Analyst/Coordinator

We haven’t had any additional training from Kronos because we haven’t needed it. But anytime we have...

Nov 2020
||
(0)
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Analyst/Coordinator

EZCall is a little bit slow, but it is still a lot better than what we had before. We can adjust it...

Nov 2020
||
(0)
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Nurse

The product is probably part of our long-term plans. I would buy the system again because I find it...

Nov 2020
||
(0)
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Nurse

Kronos does keep their promises, but my one concern is that it is a little hard sometimes to get new...

Nov 2020
||
(0)
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 or  to see details.

Nurse

When Kronos first met with me and I first started using the system, it was very easy. We had a...

Nov 2020
||
(0)
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Nurse

The product is working as promoted. What I was told is what I got. Once everyone figures out how to...

Nov 2020
||
(0)
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Analyst/Coordinator

We did not have any issues or need any support during COVID-19, but the vendor is always there when...

Nov 2020
||
(0)
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Manager

When we first got the solution, it really changed our lives as far as scheduling goes because we...

Nov 2020
||
(0)
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 or  to see details.

Manager

It is super easy to get to the reports and dashboards; anybody can get to those, and anybody who has...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Nothing has changed for me during COVID-19. Kronos has given me anything I have needed. When I have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When I select the advanced filter option, the Apply button is all the way at the bottom, so I have...

Nov 2020
||
(0)
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 or  to see details.

Physician

It isn't clear how we can solve some of the problems. We understand that sometimes Kronos has to...

Nov 2020
||
(0)
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Physician

The overall struggle has been getting things to populate the way we want and making everything...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I have never heard from Kronos proactively; we have always been the ones to reach out. If they were...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I am hoping that by next year, our satisfaction will be high. We went through and tried to tweak our...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I have struggled because EZCall would probably be a good product if we were at one location and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We don’t do regular meetings. I usually only reach out to Kronos when I have a question or when we...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

So far, Kronos is part of our long-term plans. There are no immediate plans to stop using EZCall....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Kronos is always really good with trainings. The people I have talked with are very approachable,...

Nov 2020
||
(0)
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 or  to see details.

Physician

I always have problems with the way EZCall distributes our calls. Some of that may be because of the...

Nov 2020
||
(0)
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Analyst/Coordinator

I wish that this solution were easier to use. If I have to put somebody into the system or change...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Kronos is willing to do some math and download schedules. They do this pretty quickly. This way, we...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Most of the physicians we are working with like this solution. The solution integrates with their...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are a big practice, and we have a lot of needs, rules, and algorithms that drive our staffing and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our relationship with Kronos is phenomenal. I can pick up the phone and talk to somebody...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would like to see the mobile app be enhanced. That is probably the one piece of feedback that I...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would give the vendor the highest score for support during COVID-19. We actually had to add a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is great. We used to use an Excel sheet, and that was never updated, so we never knew if...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It would be nice if the schedule were a little more flexible. The schedule definitely has its rules...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think that my satisfaction will be the same a year from now; I will still rate the vendor with the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Kronos needs more people. They have grown so much and are supporting so many organizations that they...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have been on the system for a short amount of time, but from what I have seen, EZCall does what...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really enjoy EZCall. It is probably one of the better scheduling systems I have worked with when...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Kronos keeps their promises, and they don’t charge for every little thing. There is a base charge...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Kronos' phone and web support is awesome. I have reached out to the support many times through...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see Kronos' executives follow up and touch base occasionally to see how we are doing...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We needed a good scheduling solution, and EZCall has been that for us. There are a couple of kinks...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I find the product simple to use. It is user friendly. The schedule is easy to look at, and I like...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

All the doctors that I work with would probably quit if we didn't have EZCall. The doctors can get...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we first got started, the implementation services were fantastic. The training was also...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Based on what we saw in the demonstration and what the system is doing for me personally, the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support is prompt and has been good when I have needed it. I do most things myself. The ease of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of delivering new technology, we haven't really seen any new things related to EZCall....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

EZCall has remained unchanged through COVID-19. Our call schedule is still our call schedule, and it...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

EZCall is the first scheduling software I have used for our call schedule. I used to just create our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would buy EZCall again. The product works for our facility. EZCall is customizable, so that is why...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are little things that we have learned to go with. There are some things that I asked the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

EZCall has a lot of flexibility and customizing that we are able to do. The vendor listens to us,...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

To be realistic, Kronos' system is successful because it can be used in many areas of our health...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had to do a lot of work to get a Workforce system to talk to EZCall. I would love to see the...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don’t like the user interface and how we get from one screen to another. The way that we get to...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Kronos has been more open to customer feedback than they have been in the past.

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system has kind of been stable. The only issue I have with Kronos is that they struggle to send...

May 2020
||
(0)
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 or  to see details.

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Related Reports View All Reports

Physician Scheduling 2018: Cost-Effective Gains in Efficiency
August 2018



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