EZCall (formerly Kronos)
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Service and Support
When we email the vendor's support people about an issue, they will send us an email back and assign...
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Functionality and Upgrades
Using the solution is an efficient and effective way for our staff members to get involved in...
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Functionality and Upgrades
It would be nice if there were some sort of tutorial that could explain or demonstrate the vendor's...
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Future Outlook
It would be nice if we could receive more training because every organization is a little unique. We...
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Interfacing and Integration
We sometimes have trouble with the system's printing ability. The main areas of the system that we...
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Relationship
The vendor usually doesn't explain why they are releasing new technology. They recently made a...
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Relationship
We worked with one of the vendor's representatives to program the system, and that person was...
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Lessons Learned
My advice to someone who is looking at the system would be to ask a lot of questions and not just...
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Technology
Overall, the system's mobile app is easy for our providers to understand. That is great.
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Implementation and Training
Our facility needed a number of scheduling rules. UKG was great about setting everything up for us...
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Relationship
If UKG is being proactive, I don’t know about it up front. They don't tell me that they are doing...
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Functionality and Upgrades
EZCall is a great scheduling system. Over the last year, we have made quite a few changes, and the...
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Functionality and Upgrades
If I need to go back to look at a schedule, that is easy to do. Before, we all had everything on an...
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Implementation and Training
There should be a follow-up training once customers have been using EZCall for a while. There are...
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Implementation and Training
When we get a new provider, I send them a PowerPoint, but it would be easier if we had a quick...
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Functionality and Upgrades
We had some issues with EZCall where people weren't able to sign up for their shifts. We had to redo...
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Functionality and Upgrades
I like that we are able to change shifts using EZCall. We are able to manually put in a shift that...
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ROI / Cost (care and feeding)
The biggest benefit of going with EZCall is its accessibility for all of the physicians in our...
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Service and Support
UKG's people have always been pretty accessible. I usually send an email to their website, and they...
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Relationship
Our time with UKG has been very good. I haven't had to reach out to the vendor much in the last year...
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Service and Support
The company has gotten too big for their britches. The customer service isn't as good as it was when...
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Implementation and Training
I am the only person who knows how to use EZCall, and we have asked someone to come help with...
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Service and Support
We have asked for new things or for features to be removed, but UKG doesn't ever do what we ask;...
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ROI / Cost (care and feeding)
The system is very expensive for what we use it for. UKG should customize their pricing structure...
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ROI / Cost (care and feeding)
The way that UKG bills is not very transparent unless we ask. I don't think that the way UKG charges...
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Functionality and Upgrades
A pro of EZCall is that it is easy for everybody to access after I make the schedule. The system...
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Service and Support
It is important for us to publish the weekend schedule so that people can make changes before I make...
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Functionality and Upgrades
We had a different scheduling system before, and I liked it better than EZCall, but I will say that...
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Functionality and Upgrades
The vendor could streamline EZCall in terms of its navigation and the way that permissions are...
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Service and Support
I put in a ticket that ended up in the wrong email at UKG. They did apologize for that issue never...
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Functionality and Upgrades
One of the vendor's strengths is that their mobile app is pretty good. People, especially younger...
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Implementation and Training
The vendor could have provided more training around the system. They could do a few half-hour...
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Other Observations & Comments
I bet within the next few years, we will be switching away from this system, but that is uncertain.
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Functionality and Upgrades
I really love EZCall; it is so good. I love the fact that that there is an app for my providers, and...
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ROI / Cost (care and feeding)
The vendor hasn’t raised the costs every year. Whenever I have an issue or need help, I send an...
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ROI / Cost (care and feeding)
EZCall is spot on. It is still up and working, and it does exactly what we intended it to do. I...
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Relationship
I haven't had any interactions with anybody from UKG since we implemented the system. But given what...
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Relationship
It is very hard to contact UKG. I have to email them to get answers to my questions, and their...
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Service and Support
There is no phone support from UKG. We have to email them, and that is extremely difficult. The...
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Relationship
The vendor does not keep all their promises. At times, we feel like we are on an island. I can’t...
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ROI / Cost (care and feeding)
The system has been a good program for us, and it works pretty well. We just pay an annual fee, so...
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Implementation and Training
Initially, there wasn’t a ton of training on the system. The programmers were very responsive, so if...
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Functionality and Upgrades
Our physicians like the basic features of the program. We can make call trades and change our...
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Service and Support
We used to own the call schedules in the medical staff office. We would upload them and make any...
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Service and Support
The vendor could improve their communication process. When they make changes to the system or add...
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Functionality and Upgrades
UKG's automation is very easy, and our scheduling is pretty simple. We haven't had to make too many...
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