EZCall (formerly Kronos)
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

The vendor could streamline EZCall in terms of its navigation and the way that permissions are...

Jan 2022
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Physician

I put in a ticket that ended up in the wrong email at UKG. They did apologize for that issue never...

Dec 2021
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Physician

One of the vendor's strengths is that their mobile app is pretty good. People, especially younger...

Dec 2021
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Physician

The vendor could have provided more training around the system. They could do a few half-hour...

Dec 2021
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Physician

I bet within the next few years, we will be switching away from this system, but that is uncertain.

Dec 2021
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Analyst/Coordinator

I really love EZCall; it is so good. I love the fact that that there is an app for my providers, and...

Dec 2021
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Analyst/Coordinator

The vendor hasn’t raised the costs every year. Whenever I have an issue or need help, I send an...

Dec 2021
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Manager

EZCall is spot on. It is still up and working, and it does exactly what we intended it to do. I...

Dec 2021
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Manager

I haven't had any interactions with anybody from UKG since we implemented the system. But given what...

Dec 2021
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Physician

It is very hard to contact UKG. I have to email them to get answers to my questions, and their...

Dec 2021
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Physician

There is no phone support from UKG. We have to email them, and that is extremely difficult. The...

Dec 2021
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Physician

The vendor does not keep all their promises. At times, we feel like we are on an island. I can’t...

Dec 2021
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Physician

The system has been a good program for us, and it works pretty well. We just pay an annual fee, so...

Dec 2021
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Physician

Initially, there wasn’t a ton of training on the system. The programmers were very responsive, so if...

Dec 2021
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Physician

Our physicians like the basic features of the program. We can make call trades and change our...

Dec 2021
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Manager

We used to own the call schedules in the medical staff office. We would upload them and make any...

Dec 2021
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Manager

The vendor could improve their communication process. When they make changes to the system or add...

Dec 2021
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Manager

UKG's automation is very easy, and our scheduling is pretty simple. We haven't had to make too many...

Dec 2021
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Analyst/Coordinator

I still like EZCall a lot more than I liked our previous vendor's product. When we first started,...

Nov 2021
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Analyst/Coordinator

UKG’s only problem is they don't always tell us when they are going to make some kind of a change or...

Nov 2021
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Analyst/Coordinator

Our physicians don't go to the same location every day, and sometimes times change depending on the...

Nov 2021
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Analyst/Coordinator

EZCall is not compatible with our HR database. We choose not to do things that way, and that is...

Nov 2021
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Analyst/Coordinator

When we choose an assignment for somebody, EZCall has to calculate points and other things. There...

Oct 2021
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Analyst/Coordinator

Everything has gone well, and UKG’s customer service is good. When I email the support people, they...

Oct 2021
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Analyst/Coordinator

One of EZCall’s strengths is its ease of use. We can easily teach new hires how to use the system....

Oct 2021
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Analyst/Coordinator

The product is good. It is pretty easy to put in what daily, weekly, or monthly duties each one of...

Aug 2021
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Analyst/Coordinator

The product is actually working much better than what we had before. I am totally satisfied with the...

Aug 2021
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Analyst/Coordinator

There was no training from UKG. If we had had some training, the ease of use would be a lot better....

Aug 2021
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Analyst/Coordinator

I can always email the support people when I have a question, and they will get right back to me....

Aug 2021
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Analyst/Coordinator

EZCall is a web-based product. That is a huge plus when it comes to its ease of use. I like that I...

Jun 2021
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Analyst/Coordinator

The one thing that I don't like about EZCall is that I can't approve an entire vacation or multiple...

Jun 2021
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Analyst/Coordinator

Other products have outdone EZCall. I don’t know that we would choose the system again. We never got...

Apr 2021
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Analyst/Coordinator

When we needed anything, we emailed UKG support. The support people were fine. They were good at...

Apr 2021
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Analyst/Coordinator

In the beginning, the vendor’s proactivity was good, but after that, there was nothing. We only...

Apr 2021
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Analyst/Coordinator

In the beginning, we thought EZCall was going to deliver more than it ended up doing. In the end,...

Apr 2021
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Analyst/Coordinator

I would be more likely to recommend EZCall to a small hospital or a small department. I think they...

Apr 2021
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Analyst/Coordinator

Our contract with UKG ends soon, and we decided to go to a new product. We have stopped using...

Apr 2021
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Physician

There are things that I have to do that I have learned to deal with and figured out how to overcome,...

Mar 2021
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Physician

I love the system's transparency and the access that all of the individuals have because people are...

Mar 2021
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Physician

In the beginning, the vendor gave us quite a bit of leeway. We have our own regular group of people,...

Mar 2021
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Manager

EZCall is really expensive because we have a large group and the vendor charges per provider. UKG...

Mar 2021
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Manager

I haven't had contact with any of UKG's executives. Whenever we have an issue, we send the vendor's...

Mar 2021
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Manager

We are satisfied with EZCall. We have used other products, but EZCall is a lot easier for us. Its...

Mar 2021
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Manager

I would tell my peers that this solution has easy access for physicians. It allows physicians to...

Mar 2021
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Analyst/Coordinator

The vendor has been wonderful as far as training goes. If I have any questions, I can reach out to...

Jan 2021
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Analyst/Coordinator

Our biggest complaint is that people don't like viewing the schedule through the system. The...

Jan 2021
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