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EZCall (formerly Kronos) Comments
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Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
EZCall is a web-based product. That is a huge plus when it comes to its ease of use. I like that I...
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Analyst/Coordinator
The one thing that I don't like about EZCall is that I can't approve an entire vacation or multiple...
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Analyst/Coordinator
Other products have outdone EZCall. I don’t know that we would choose the system again. We never got...
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Analyst/Coordinator
When we needed anything, we emailed UKG support. The support people were fine. They were good at...
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Analyst/Coordinator
In the beginning, the vendor’s proactivity was good, but after that, there was nothing. We only...
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Analyst/Coordinator
In the beginning, we thought EZCall was going to deliver more than it ended up doing. In the end,...
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Analyst/Coordinator
I would be more likely to recommend EZCall to a small hospital or a small department. I think they...
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Analyst/Coordinator
Our contract with UKG ends soon, and we decided to go to a new product. We have stopped using...
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Physician
There are things that I have to do that I have learned to deal with and figured out how to overcome,...
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Physician
I love the system's transparency and the access that all of the individuals have because people are...
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Physician
In the beginning, the vendor gave us quite a bit of leeway. We have our own regular group of people,...
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Manager
EZCall is really expensive because we have a large group and the vendor charges per provider. UKG...
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Manager
I haven't had contact with any of UKG's executives. Whenever we have an issue, we send the vendor's...
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Manager
We are satisfied with EZCall. We have used other products, but EZCall is a lot easier for us. Its...
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Manager
I would tell my peers that this solution has easy access for physicians. It allows physicians to...
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Analyst/Coordinator
The vendor has been wonderful as far as training goes. If I have any questions, I can reach out to...
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Analyst/Coordinator
Our biggest complaint is that people don't like viewing the schedule through the system. The...
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CEO/President
I haven't done any upgrades, but the system still works well for me. Usually, I only contact the...
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Physician
I feel like the vendor has viewed our account as just a cash account. Kronos hasn’t really done a...
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Physician
Some things that Kronos had going for them were really great service, great attentiveness, and the...
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Physician
Kronos is very easy to work with. We just send them an email, and then they send us a response. If...
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Physician
In the beginning, EZCall was not specific for what we were wanting it to do. But within the first...
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Physician
I haven’t seen any new technology from Kronos since the implementation. I haven’t seen any rollouts...
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Physician
In the few times that I have reached out to Kronos for support, they have been very responsive....
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Physician
I am not that familiar with other product options, but overall, I have been happy with EZCall. It...
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Physician
Overall, EZCall is pretty easy to use, but some features can confuse people. The scheduling features...
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Physician
I haven’t heard anything from Kronos through COVID-19. It would be nice for them to reach out and...
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Manager
I would hope my satisfaction with EZCall would be better in the future, but my guess is it probably...
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Manager
When we went live with EZCall, we understood that we would have hand-in-hand support and get...
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Manager
The more providers we have enrolled in EZCall, the more money Kronos charges us. So, unfortunately,...
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Manager
Our implementation wasn’t bad, but since then, we haven’t had any ongoing training.
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Manager
EZCall needs to offer integration and interoperability. We were just told to give Kronos our data...
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Manager
It is hard for our providers to get in and access the EZCall system from their phones. They can't...
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Manager
The support team is pretty fast. Once we initiate a request for the support people to help with any...
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Analyst/Coordinator
We haven’t had any additional training from Kronos because we haven’t needed it. But anytime we have...
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Analyst/Coordinator
EZCall is a little bit slow, but it is still a lot better than what we had before. We can adjust it...
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Nurse
The product is probably part of our long-term plans. I would buy the system again because I find it...
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Nurse
Kronos does keep their promises, but my one concern is that it is a little hard sometimes to get new...
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Nurse
When Kronos first met with me and I first started using the system, it was very easy. We had a...
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Nurse
The product is working as promoted. What I was told is what I got. Once everyone figures out how to...
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Analyst/Coordinator
We did not have any issues or need any support during COVID-19, but the vendor is always there when...
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Manager
When we first got the solution, it really changed our lives as far as scheduling goes because we...
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Manager
It is super easy to get to the reports and dashboards; anybody can get to those, and anybody who has...
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Manager
Nothing has changed for me during COVID-19. Kronos has given me anything I have needed. When I have...
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Manager
When I select the advanced filter option, the Apply button is all the way at the bottom, so I have...
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Physician
It isn't clear how we can solve some of the problems. We understand that sometimes Kronos has to...
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Physician
The overall struggle has been getting things to populate the way we want and making everything...
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Physician
I have never heard from Kronos proactively; we have always been the ones to reach out. If they were...
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Physician
I am hoping that by next year, our satisfaction will be high. We went through and tried to tweak our...
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Physician
I have struggled because EZCall would probably be a good product if we were at one location and...
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Physician
We don’t do regular meetings. I usually only reach out to Kronos when I have a question or when we...
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Physician
So far, Kronos is part of our long-term plans. There are no immediate plans to stop using EZCall....
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Physician
Kronos is always really good with trainings. The people I have talked with are very approachable,...
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Physician
I always have problems with the way EZCall distributes our calls. Some of that may be because of the...
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Analyst/Coordinator
I wish that this solution were easier to use. If I have to put somebody into the system or change...
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Analyst/Coordinator
Kronos is willing to do some math and download schedules. They do this pretty quickly. This way, we...
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Analyst/Coordinator
Most of the physicians we are working with like this solution. The solution integrates with their...
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VP/Other Executive
We are a big practice, and we have a lot of needs, rules, and algorithms that drive our staffing and...
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VP/Other Executive
Our relationship with Kronos is phenomenal. I can pick up the phone and talk to somebody...
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VP/Other Executive
I would like to see the mobile app be enhanced. That is probably the one piece of feedback that I...
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VP/Other Executive
I would give the vendor the highest score for support during COVID-19. We actually had to add a...
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Manager
The product is great. We used to use an Excel sheet, and that was never updated, so we never knew if...
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Manager
It would be nice if the schedule were a little more flexible. The schedule definitely has its rules...
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Manager
I think that my satisfaction will be the same a year from now; I will still rate the vendor with the...
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VP/Other Executive
Kronos needs more people. They have grown so much and are supporting so many organizations that they...
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Manager
I have been on the system for a short amount of time, but from what I have seen, EZCall does what...
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Manager
I really enjoy EZCall. It is probably one of the better scheduling systems I have worked with when...
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Manager
Kronos keeps their promises, and they don’t charge for every little thing. There is a base charge...
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Manager
Kronos' phone and web support is awesome. I have reached out to the support many times through...
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Manager
I would like to see Kronos' executives follow up and touch base occasionally to see how we are doing...
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Manager
We needed a good scheduling solution, and EZCall has been that for us. There are a couple of kinks...
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Manager
I find the product simple to use. It is user friendly. The schedule is easy to look at, and I like...
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Manager
All the doctors that I work with would probably quit if we didn't have EZCall. The doctors can get...
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Manager
When we first got started, the implementation services were fantastic. The training was also...
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Manager
Based on what we saw in the demonstration and what the system is doing for me personally, the...
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Manager
The support is prompt and has been good when I have needed it. I do most things myself. The ease of...
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Manager
In terms of delivering new technology, we haven't really seen any new things related to EZCall....
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Physician
EZCall has remained unchanged through COVID-19. Our call schedule is still our call schedule, and it...
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Physician
EZCall is the first scheduling software I have used for our call schedule. I used to just create our...
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Manager
I would buy EZCall again. The product works for our facility. EZCall is customizable, so that is why...
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Manager
There are little things that we have learned to go with. There are some things that I asked the...
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