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Commentary Summary
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User Commentary
Manager
Implementation and Training
The training on Kronos' website was extremely generic. There were a lot of things we couldn't do...
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Manager
Functionality and Upgrades
The system does work as Kronos promoted, but we didn't discover beforehand that the system can't do...
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Manager
Functionality and Upgrades
The reporting is pretty bad. We can't get the reports that we need, and that is a major problem. The...
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Manager
Lessons Learned
We were on a very tight timeline with our implementation. The issue wasn't necessarily with Kronos,...
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Manager
Service and Support
Kronos' support during COVID-19 has been fine. I don't know that anything additional is needed....
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VP/Other Executive
Functionality and Upgrades
Most of the time, we use Kronos' system for timekeeping, so there isn't a whole lot of innovation...
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VP/Other Executive
Functionality and Upgrades
The only thing that could be improved upon would be the system's reporting features. Most...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I don't deal with the money too much, but I feel like Kronos and the system are meeting all of our...
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Analyst/Coordinator
Functionality and Upgrades
Sometimes, Workforce HR/Payroll isn't always very user friendly. It takes a lot of time to get used...
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Analyst/Coordinator
Interfacing and Integration
I like the way that Workforce HR/Payroll interfaces with our other system. Workforce HR/Payroll...
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Manager
ROI / Cost (care and feeding)
Kronos doesn’t avoid charging for every little thing. When we want a report, they have a lot of...
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Manager
Functionality and Upgrades
The ease of use depends on what we are working on. The system really works for us in our...
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Manager
Other Observations & Comments
We have had very little interaction with Kronos’ executives. There have been a couple of times where...
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CMIO
Service and Support
The quality of the phone and web support has been good. I have not had any feedback about any...
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Analyst/Coordinator
Functionality and Upgrades
I really appreciate that the vendor keeps up with all the changes and regulations that are...
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Analyst/Coordinator
Functionality and Upgrades
COVID-19 is complicated, and I really feel for small organizations that don’t have access to a good...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Kronos nickel-and-dimes. We can't expect to get things for free, but there are things like the ACA...
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Analyst/Coordinator
Implementation and Training
I haven't gone through formal training for the product. Most of what I have looked at is the online...
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Analyst/Coordinator
Functionality and Upgrades
The system works correctly, and I am not unhappy with it. If I looked at other vendors, I would...
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Analyst/Coordinator
Interfacing and Integration
Kronos supports our integration, but it is hard to build on our own. The format isn't easy to use,...
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Analyst/Coordinator
Service and Support
There is a lot of back-and-forth with the consultants. Kronos doesn't seem to take the consultants'...
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Manager
Functionality and Upgrades
There are little things that Workforce could change. For example, we want comments on the bottom to...
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Manager
Functionality and Upgrades
There are tools that we had before that really aren’t there anymore. For example, if comments were...
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Manager
Relationship
Workforce always wants to come on campus to meet with all our leaders and get their views on the...
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