Cybersecurity Is Critical in Today's Environment
Workforce HR/Payroll (formerly Kronos)
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Subject Expert
Tanya Egbert
Research Director
Commentary Summary
User Commentary
Analyst/Coordinator
We have experienced the vendor charging for every little thing with the upgrades.
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Analyst/Coordinator
A lot of the training is self-guided. It is the user's responsibility, though the vendor does have a...
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Analyst/Coordinator
Like any software program, there are always some things that could be improved. Whenever we upgrade,...
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Analyst/Coordinator
A lot of times, enhancements come with an extra charge that isn’t always clear when the vendor is...
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Analyst/Coordinator
Some of the functionality that we are not getting could be for different reasons, like cost. We...
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Analyst/Coordinator
The vendor does well in terms of delivering new technology; it is really up to us to decide whether...
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Analyst/Coordinator
The system does supply a lot of data feeds, and it does support us where we need it to work. The...
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Analyst/Coordinator
It would be very hard to move away from this system due to all the connectors to our other programs....
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Analyst/Coordinator
There is always a learning curve, but the vendor has learning material available on their website....
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Analyst/Coordinator
The vendor does provide access to their executives. Of course, they start us out with who they think...
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Analyst/Coordinator
The system is a bit on the expensive side, but we have gone out to the market for quotes on other...
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Manager
I don't think that the vendor has any ongoing training. I have never seen anyone about that. I am...
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Manager
The system generally works the way that it was intended to, but it can be weird and touchy sometimes....
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VP/Other Executive
One of our executives is not very happy with the system. But when I talk to our payroll people, they...
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VP/Other Executive
The various modules in the system can be very siloed. Once everything is purchased, they work...
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VP/Other Executive
The system is premier. I use it almost every day, and I find it to be easy to find things and do...
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CMIO
In the future, we will reevaluate our HR systems. Whether we keep Workforce HR/Payroll is going to...
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CMIO
This solution doesn’t have a lot of integration with other systems, but that is a decision that we...
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Analyst/Coordinator
It would be helpful to have more training webinars or even saved videos. There are times when we...
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Analyst/Coordinator
I get emails, and I have no idea what is in them. I don't know whether other people are just...
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Manager
I do not care for the search function in the system when I need help. I often can’t find what I...
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Manager
Every time I have to call in to have something done, changed, or corrected, there is always a...
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Manager
Sometimes the reports are a challenge. The vendor has a query we can do to get a bit of information...
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Manager
The vendor puts out service-pack updates. They update taxes, state taxes, and changes in government...
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Manager
I am very happy with the vendor's phone and web support. We pay for the support, but we get it. The...
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Manager
I noticed that since the vendor became UKG, they have changed how we call in for support. Now we...
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Manager
We don’t use the system to the full extent other companies do, but it does our payroll and manages...
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Manager
The product has potential. We just haven't transitioned to the latest upgrade yet. Our current...
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Manager
The person working on our integration didn't have any issues. If there are no issues, there are no...
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Manager
I don't know if the product is going to be long term. We are looking into other platforms that can...
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Manager
There are some changes that we are really looking forward to with Workforce HR/Payroll. We have...
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Manager
The training on Kronos' website was extremely generic. There were a lot of things we couldn't do...
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Manager
The system does work as Kronos promoted, but we didn't discover beforehand that the system can't do...
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Manager
The reporting is pretty bad. We can't get the reports that we need, and that is a major problem. The...
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Manager
We were on a very tight timeline with our implementation. The issue wasn't necessarily with Kronos,...
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Manager
Kronos' support during COVID-19 has been fine. I don't know that anything additional is needed....
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VP/Other Executive
Most of the time, we use Kronos' system for timekeeping, so there isn't a whole lot of innovation...
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VP/Other Executive
The only thing that could be improved upon would be the system's reporting features. Most...
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Analyst/Coordinator
I don't deal with the money too much, but I feel like Kronos and the system are meeting all of our...
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Analyst/Coordinator
Sometimes, Workforce HR/Payroll isn't always very user friendly. It takes a lot of time to get used...
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Analyst/Coordinator
I like the way that Workforce HR/Payroll interfaces with our other system. Workforce HR/Payroll...
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