Workforce HR/Payroll (formerly Kronos)
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

We have been experiencing several issues with the UKG servers going down for months at a time.

Jun 2022
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Manager

UKG has improved now that they are on the cloud. I know that there are better healthcare-related...

Apr 2022
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COO

There might be more that UKG is doing, but I have never seen an upgrade in the system. The issue may...

Mar 2022
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COO

The product is industry standard and works as it should. We have never seen anything go wrong with...

Mar 2022
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Director

I haven't gotten any training. I don't know that the vendor has upgrades or anything to train on....

Mar 2022
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Director

I know we can use the software to develop reports, but I don’t work on those.

Mar 2022
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Manager

The solution is user friendly and easy to learn. It does what the vendor says that it will do. We...

Mar 2022
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Manager

UKG charges us for everything that we need. Even when we have a question, they charge us for a consult....

Mar 2022
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Manager

There haven't been any recent upgrades for the system, and the vendor doesn't often contact us...

Mar 2022
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Manager

I have a couple of contacts at UKG who are very helpful and responsive. Even if those individuals...

Mar 2022
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Director

I am not sure whether Kronos is in our long-term plans. We are going to start looking into other...

Mar 2022
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Director

For training, Kronos gives us a lot of recorded material. If we want anything extra, we have to go...

Mar 2022
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Director

The product has been great for us. Kronos does what we ask them to do, but they don’t tell us how we...

Mar 2022
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Director

My thoughts of Kronos have been totally changed since the outage. I am sure I am not the only one...

Mar 2022
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Director

Kronos did a good job with the integration. We used them as our source of truth for our...

Mar 2022
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Director

Even though Kronos had an outage in their server, they gave us the right credits. We get our value...

Mar 2022
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Director

I wanted one person from Kronos to be directly assigned to us. While I am not huge, I am also not a...

Mar 2022
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Analyst/Coordinator

I would highly recommend UKG. They are the Cadillac of ERP services.

Feb 2022
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Director

The system works as intended, but our staff requires effective training to sustain ongoing support.

Jan 2022
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Director

I would like to see better analytics capabilities. Currently, the system requires a significant...

Jan 2022
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Director

Aside from our current security landscape, the system works as intended with very little churn in...

Jan 2022
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Manager

The product is easy to use. The only thing that is not user friendly is that we can't pull better...

Jan 2022
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Analyst/Coordinator

We tried to move to UKG Dimensions, and we were extremely dissatisfied with the support we got...

Dec 2021
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Analyst/Coordinator

When we were upgrading to a new version of Workforce Central, UKG would present things, but they...

Dec 2021
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Analyst/Coordinator

As far as Workforce Central goes, UKG keeps their promises. If they can't move forward with...

Dec 2021
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Analyst/Coordinator

UKG usually wants to charge us. There is all their licensing, and then we have to have a certain...

Dec 2021
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Analyst/Coordinator

There was a lack of written documentation in UKG’s training. We can sit and look at a screen and...

Dec 2021
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Analyst/Coordinator

We like Workforce Central. It works well for our organization, and we would probably buy it again....

Dec 2021
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Analyst/Coordinator

Workforce Central has a lot of good qualities. It meets the day-to-day operational needs we need it...

Dec 2021
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Analyst/Coordinator

There are reporting things that we are not using that our organization wants, and we end up spending...

Dec 2021
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Analyst/Coordinator

UKG’s support is very good. There are a couple of consultants who I heard weren't great, but the...

Dec 2021
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Analyst/Coordinator

It is hard to get UKG’s consultants. We were having issues with some benefit issues after upgrades,...

Dec 2021
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Analyst/Coordinator

We want stability in healthcare in general. There have been constant changes with COVID-19 and...

Dec 2021
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Analyst/Coordinator

We have experienced the vendor charging for every little thing with the upgrades.

Oct 2021
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Analyst/Coordinator

A lot of the training is self-guided. It is the user's responsibility, though the vendor does have a...

Oct 2021
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Analyst/Coordinator

Like any software program, there are always some things that could be improved. Whenever we upgrade,...

Oct 2021
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Analyst/Coordinator

A lot of times, enhancements come with an extra charge that isn’t always clear when the vendor is...

Oct 2021
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Analyst/Coordinator

Some of the functionality that we are not getting could be for different reasons, like cost. We...

Oct 2021
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Analyst/Coordinator

The vendor does well in terms of delivering new technology; it is really up to us to decide whether...

Oct 2021
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Analyst/Coordinator

The system does supply a lot of data feeds, and it does support us where we need it to work. The...

Oct 2021
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Analyst/Coordinator

It would be very hard to move away from this system due to all the connectors to our other programs....

Oct 2021
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Analyst/Coordinator

There is always a learning curve, but the vendor has learning material available on their website....

Oct 2021
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Analyst/Coordinator

The vendor does provide access to their executives. Of course, they start us out with who they think...

Oct 2021
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Analyst/Coordinator

The system is a bit on the expensive side, but we have gone out to the market for quotes on other...

Oct 2021
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Manager

I don't think that the vendor has any ongoing training. I have never seen anyone about that. I am...

Oct 2021
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Manager

The system generally works the way that it was intended to, but it can be weird and touchy sometimes....

Oct 2021
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