
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Other Observations & Comments
UKG received a ransomware attack on their payroll product, and now the vendor is sunsetting that...
Login or Create an Account to see details.
Service and Support
I was very impressed with how UKG handled a recent cyber attack. They were very supportive. They...
Login or Create an Account to see details.
Functionality and Upgrades
For me, the system works great. I hear things from the nurses when there are department changes, but...
Login or Create an Account to see details.
Relationship
We were part of the Kronos cloud system that went down at the end of 2021. We went weeks without any...
Login or Create an Account to see details.
Sales and Contracting
UKG doesn't necessarily keep all their promises. The vendor often tells us we can get certain...
Login or Create an Account to see details.
Lessons Learned
I would tell someone to be very specific in the demo and contracting process. I would tell them to...
Login or Create an Account to see details.
Service and Support
UKG’s customer support is good. The process for putting in tickets works well. The vendor's training...
Login or Create an Account to see details.
Functionality and Upgrades
The software works well. Our employees like it, and it is pretty easy for people to use. UKG's...
Login or Create an Account to see details.
Relationship
We don't hear from an account representative on a regular basis. We used to have regular check-ins...
Login or Create an Account to see details.
Service and Support
I wouldn't buy the solution again because UKG's support people haven't been very good. The vendor...
Login or Create an Account to see details.
Future Outlook
UKG is responsive when we have questions or little glitches happen. It took a little while to wean...
Login or Create an Account to see details.
Lessons Learned
I would buy the system again, but I would ask better questions about the length of the...
Login or Create an Account to see details.
Functionality and Upgrades
Building the system was difficult, but all in all, we like the system. There have been a few small...
Login or Create an Account to see details.
Technology
We have been experiencing several issues with the UKG servers going down for months at a time.
Login or Create an Account to see details.
Future Outlook
UKG has improved now that they are on the cloud. I know that there are better healthcare-related...
Login or Create an Account to see details.
Preferences