Workforce HR/Payroll (formerly Kronos)
Filtered view: All
Subject Expert
Niel Oscarson
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
We have been experiencing several issues with the UKG servers going down for months at a time.
Login or Create an Account to see details.
UKG has improved now that they are on the cloud. I know that there are better healthcare-related...
Login or Create an Account to see details.
There might be more that UKG is doing, but I have never seen an upgrade in the system. The issue may...
Login or Create an Account to see details.
The product is industry standard and works as it should. We have never seen anything go wrong with...
Login or Create an Account to see details.
I haven't gotten any training. I don't know that the vendor has upgrades or anything to train on....
Login or Create an Account to see details.
I know we can use the software to develop reports, but I don’t work on those.
Login or Create an Account to see details.
The solution is user friendly and easy to learn. It does what the vendor says that it will do. We...
Login or Create an Account to see details.
UKG charges us for everything that we need. Even when we have a question, they charge us for a consult....
Login or Create an Account to see details.
There haven't been any recent upgrades for the system, and the vendor doesn't often contact us...
Login or Create an Account to see details.
I have a couple of contacts at UKG who are very helpful and responsive. Even if those individuals...
Login or Create an Account to see details.
I am not sure whether Kronos is in our long-term plans. We are going to start looking into other...
Login or Create an Account to see details.
For training, Kronos gives us a lot of recorded material. If we want anything extra, we have to go...
Login or Create an Account to see details.
The product has been great for us. Kronos does what we ask them to do, but they don’t tell us how we...
Login or Create an Account to see details.
My thoughts of Kronos have been totally changed since the outage. I am sure I am not the only one...
Login or Create an Account to see details.
Kronos did a good job with the integration. We used them as our source of truth for our...
Login or Create an Account to see details.
Even though Kronos had an outage in their server, they gave us the right credits. We get our value...
Login or Create an Account to see details.
I wanted one person from Kronos to be directly assigned to us. While I am not huge, I am also not a...
Login or Create an Account to see details.
I would highly recommend UKG. They are the Cadillac of ERP services.
Login or Create an Account to see details.
The system works as intended, but our staff requires effective training to sustain ongoing support.
Login or Create an Account to see details.
I would like to see better analytics capabilities. Currently, the system requires a significant...
Login or Create an Account to see details.
Aside from our current security landscape, the system works as intended with very little churn in...
Login or Create an Account to see details.
The product is easy to use. The only thing that is not user friendly is that we can't pull better...
Login or Create an Account to see details.
We tried to move to UKG Dimensions, and we were extremely dissatisfied with the support we got...
Login or Create an Account to see details.
When we were upgrading to a new version of Workforce Central, UKG would present things, but they...
Login or Create an Account to see details.
As far as Workforce Central goes, UKG keeps their promises. If they can't move forward with...
Login or Create an Account to see details.
UKG usually wants to charge us. There is all their licensing, and then we have to have a certain...
Login or Create an Account to see details.
There was a lack of written documentation in UKG’s training. We can sit and look at a screen and...
Login or Create an Account to see details.
We like Workforce Central. It works well for our organization, and we would probably buy it again....
Login or Create an Account to see details.
Workforce Central has a lot of good qualities. It meets the day-to-day operational needs we need it...
Login or Create an Account to see details.
There are reporting things that we are not using that our organization wants, and we end up spending...
Login or Create an Account to see details.
UKG’s support is very good. There are a couple of consultants who I heard weren't great, but the...
Login or Create an Account to see details.
It is hard to get UKG’s consultants. We were having issues with some benefit issues after upgrades,...
Login or Create an Account to see details.
We want stability in healthcare in general. There have been constant changes with COVID-19 and...
Login or Create an Account to see details.
We have experienced the vendor charging for every little thing with the upgrades.
Login or Create an Account to see details.
A lot of the training is self-guided. It is the user's responsibility, though the vendor does have a...
Login or Create an Account to see details.
Like any software program, there are always some things that could be improved. Whenever we upgrade,...
Login or Create an Account to see details.
A lot of times, enhancements come with an extra charge that isn’t always clear when the vendor is...
Login or Create an Account to see details.
Some of the functionality that we are not getting could be for different reasons, like cost. We...
Login or Create an Account to see details.
The vendor does well in terms of delivering new technology; it is really up to us to decide whether...
Login or Create an Account to see details.
The system does supply a lot of data feeds, and it does support us where we need it to work. The...
Login or Create an Account to see details.
It would be very hard to move away from this system due to all the connectors to our other programs....
Login or Create an Account to see details.
There is always a learning curve, but the vendor has learning material available on their website....
Login or Create an Account to see details.
The vendor does provide access to their executives. Of course, they start us out with who they think...
Login or Create an Account to see details.
The system is a bit on the expensive side, but we have gone out to the market for quotes on other...
Login or Create an Account to see details.
I don't think that the vendor has any ongoing training. I have never seen anyone about that. I am...
Login or Create an Account to see details.
The system generally works the way that it was intended to, but it can be weird and touchy sometimes....
Login or Create an Account to see details.
Preferences