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KLAS Research Director - Tanya Egbert
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Analyst/Coordinator

It would be helpful to have more training webinars or even saved videos. There are times when we...

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I get emails, and I have no idea what is in them. I don't know whether other people are just...

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Manager

I do not care for the search function in the system when I need help. I often can’t find what I...

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Manager

Every time I have to call in to have something done, changed, or corrected, there is always a...

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Manager

Sometimes the reports are a challenge. The vendor has a query we can do to get a bit of information...

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Manager

The vendor puts out service-pack updates. They update taxes, state taxes, and changes in government...

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Manager

I am very happy with the vendor's phone and web support. We pay for the support, but we get it. The...

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Manager

I noticed that since the vendor became UKG, they have changed how we call in for support. Now we...

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Manager

We don’t use the system to the full extent other companies do, but it does our payroll and manages...

Feb 2021
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Manager

The product has potential. We just haven't transitioned to the latest upgrade yet. Our current...

Feb 2021
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Manager

The person working on our integration didn't have any issues. If there are no issues, there are no...

Feb 2021
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Manager

I don't know if the product is going to be long term. We are looking into other platforms that can...

Feb 2021
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Manager

There are some changes that we are really looking forward to with Workforce HR/Payroll. We have...

Feb 2021
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Manager

The training on Kronos' website was extremely generic. There were a lot of things we couldn't do...

Nov 2020
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Manager

The system does work as Kronos promoted, but we didn't discover beforehand that the system can't do...

Nov 2020
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Manager

The reporting is pretty bad. We can't get the reports that we need, and that is a major problem. The...

Nov 2020
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Manager

We were on a very tight timeline with our implementation. The issue wasn't necessarily with Kronos,...

Nov 2020
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Manager

Kronos' support during COVID-19 has been fine. I don't know that anything additional is needed....

Nov 2020
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VP/Other Executive

Most of the time, we use Kronos' system for timekeeping, so there isn't a whole lot of innovation...

Nov 2020
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VP/Other Executive

The only thing that could be improved upon would be the system's reporting features. Most...

Nov 2020
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Analyst/Coordinator

I don't deal with the money too much, but I feel like Kronos and the system are meeting all of our...

Nov 2020
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Analyst/Coordinator

Sometimes, Workforce HR/Payroll isn't always very user friendly. It takes a lot of time to get used...

Nov 2020
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Analyst/Coordinator

I like the way that Workforce HR/Payroll interfaces with our other system. Workforce HR/Payroll...

Nov 2020
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Manager

Kronos doesn’t avoid charging for every little thing. When we want a report, they have a lot of...

Aug 2020
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Manager

The ease of use depends on what we are working on. The system really works for us in our...

Aug 2020
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Manager

We have had very little interaction with Kronos’ executives. There have been a couple of times where...

Aug 2020
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CMIO

The quality of the phone and web support has been good. I have not had any feedback about any...

Jul 2020
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Analyst/Coordinator

I really appreciate that the vendor keeps up with all the changes and regulations that are...

Jun 2020
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Analyst/Coordinator

COVID-19 is complicated, and I really feel for small organizations that don’t have access to a good...

Jun 2020
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Analyst/Coordinator

Kronos nickel-and-dimes. We can't expect to get things for free, but there are things like the ACA...

Jun 2020
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Analyst/Coordinator

I haven't gone through formal training for the product. Most of what I have looked at is the online...

Jun 2020
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Analyst/Coordinator

The system works correctly, and I am not unhappy with it. If I looked at other vendors, I would...

Jun 2020
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Analyst/Coordinator

Kronos supports our integration, but it is hard to build on our own. The format isn't easy to use,...

Jun 2020
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Analyst/Coordinator

There is a lot of back-and-forth with the consultants. Kronos doesn't seem to take the consultants'...

Jun 2020
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