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Workforce HR/Payroll (formerly Kronos)
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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VP/Other Executive

Other Observations & Comments

UKG received a ransomware attack on their payroll product, and now the vendor is sunsetting that...

Dec 2022
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VP/Other Executive

Service and Support

I was very impressed with how UKG handled a recent cyber attack. They were very supportive. They...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

For me, the system works great. I hear things from the nurses when there are department changes, but...

Dec 2022
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CFO

Relationship

We were part of the Kronos cloud system that went down at the end of 2021. We went weeks without any...

Oct 2022
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CFO

Sales and Contracting

UKG doesn't necessarily keep all their promises. The vendor often tells us we can get certain...

Oct 2022
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CFO

Lessons Learned

I would tell someone to be very specific in the demo and contracting process. I would tell them to...

Oct 2022
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CFO

Service and Support

UKG’s customer support is good. The process for putting in tickets works well. The vendor's training...

Oct 2022
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CFO

Functionality and Upgrades

The software works well. Our employees like it, and it is pretty easy for people to use. UKG's...

Oct 2022
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CFO

Relationship

We don't hear from an account representative on a regular basis. We used to have regular check-ins...

Oct 2022
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Manager

Service and Support

I wouldn't buy the solution again because UKG's support people haven't been very good. The vendor...

Oct 2022
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VP/Other Executive

Future Outlook

UKG is responsive when we have questions or little glitches happen. It took a little while to wean...

Sep 2022
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VP/Other Executive

Lessons Learned

I would buy the system again, but I would ask better questions about the length of the...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

Building the system was difficult, but all in all, we like the system. There have been a few small...

Sep 2022
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Analyst/Coordinator

Technology

We have been experiencing several issues with the UKG servers going down for months at a time.

Jun 2022
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Manager

Future Outlook

UKG has improved now that they are on the cloud. I know that there are better healthcare-related...

Apr 2022
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