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KLAS Research Director - Tanya Egbert
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User Commentary

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Manager

Implementation and Training

The training on Kronos' website was extremely generic. There were a lot of things we couldn't do...

Nov 2020
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Manager

Functionality and Upgrades

The system does work as Kronos promoted, but we didn't discover beforehand that the system can't do...

Nov 2020
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Manager

Functionality and Upgrades

The reporting is pretty bad. We can't get the reports that we need, and that is a major problem. The...

Nov 2020
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Manager

Lessons Learned

We were on a very tight timeline with our implementation. The issue wasn't necessarily with Kronos,...

Nov 2020
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Manager

Service and Support

Kronos' support during COVID-19 has been fine. I don't know that anything additional is needed....

Nov 2020
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VP/Other Executive

Functionality and Upgrades

Most of the time, we use Kronos' system for timekeeping, so there isn't a whole lot of innovation...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

The only thing that could be improved upon would be the system's reporting features. Most...

Nov 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don't deal with the money too much, but I feel like Kronos and the system are meeting all of our...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Sometimes, Workforce HR/Payroll isn't always very user friendly. It takes a lot of time to get used...

Nov 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

I like the way that Workforce HR/Payroll interfaces with our other system. Workforce HR/Payroll...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

Kronos doesn’t avoid charging for every little thing. When we want a report, they have a lot of...

Aug 2020
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Manager

Functionality and Upgrades

The ease of use depends on what we are working on. The system really works for us in our...

Aug 2020
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Manager

Other Observations & Comments

We have had very little interaction with Kronos’ executives. There have been a couple of times where...

Aug 2020
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CMIO

Service and Support

The quality of the phone and web support has been good. I have not had any feedback about any...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

I really appreciate that the vendor keeps up with all the changes and regulations that are...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

COVID-19 is complicated, and I really feel for small organizations that don’t have access to a good...

Jun 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Kronos nickel-and-dimes. We can't expect to get things for free, but there are things like the ACA...

Jun 2020
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Analyst/Coordinator

Implementation and Training

I haven't gone through formal training for the product. Most of what I have looked at is the online...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The system works correctly, and I am not unhappy with it. If I looked at other vendors, I would...

Jun 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

Kronos supports our integration, but it is hard to build on our own. The format isn't easy to use,...

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

There is a lot of back-and-forth with the consultants. Kronos doesn't seem to take the consultants'...

Jun 2020
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Manager

Functionality and Upgrades

There are little things that Workforce could change. For example, we want comments on the bottom to...

Apr 2020
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Manager

Functionality and Upgrades

There are tools that we had before that really aren’t there anymore. For example, if comments were...

Apr 2020
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Manager

Relationship

Workforce always wants to come on campus to meet with all our leaders and get their views on the...

Apr 2020
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