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User Commentary
Loyalty
The service is not good, and the system is not intuitive. I would not recommend it to anyone. We are...
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Culture, Value
The vendor absolutely does not avoid charging us. We have gotten random invoices asking for more...
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Operations
The platform is very modular, so each module has its own implementation, and in general, the vendor...
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Loyalty, Product
UKG is rolling out new features, but they are doing so incredibly slowly. This year was the first...
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Relationship, Operations
I would tell others to steer clear of UKG unless they don't want any support for the implementation...
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Operations
We have figured out how to work with UKG, but the implementation was definitely not great. There...
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Loyalty, Operations
We probably won't switch HRIS tools at the end of our contract because of the hassle of...
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Relationship
The support has been terrible. It takes weeks for UKG to get back to us in most cases, so there is a...
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Loyalty
We are converting to UKG’s new offering. We are hopeful the HR piece is going to be better in the...
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Relationship, Operations
We don't know what we don't know. Sometimes, I feel like UKG blames us, and maybe some of the build...
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Relationship
Normally, UKG is very responsive. I thought they handled the cyber event outstandingly. Given what...
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Product
Overall, UKG's product is a good product. UKG is innovative and tends to be pretty consistent in...
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Product
UKG has been a little slower than I would like on integration between their product sets. The vendor...
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Loyalty, Product
Some of UKG’s competitors are doing a little better on shift bidding and some of those other types...
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Relationship
UKG certainly made their big mistake with their data breach and all of their environment being down...
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Relationship
We don’t hear from UKG’s executives. We hear from our salesperson every once in a while, but we have...
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Loyalty, Relationship
UKG has really become the standard, so people are not going to go wrong when selecting them. UKG is...
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Product
There are a lot of small changes I would like to see in the system, such as the ability to change...
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Product
The system integrates with our other solutions, but there are always some quirks or things that kind...
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Product, Product
The product is super user friendly. It is always stable and reliable. I never have any issues with...
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Product
Things would be better if we got more robust feedback on what updates UKG is doing.
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Product
Getting things into the UKG system is very difficult. The vendor has robust requirements for...
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Relationship, Operations
UKG has a lot of videos on their website, and they are helpful over email.
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Product
UKG's system is easy to use. UKG has a few things that could get better, but overall, the system is...
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