Thank you !

Access info about Enterprise Resource Planning (ERP) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Enterprise Resource Planning (ERP).

Will you help us?

Take A Survey

Workforce HR/Payroll (formerly Kronos)
Filtered view: All

Subject Expert
Tanya Egbert
Research Director
KLAS Research Director - Tanya Egbert
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Enterprise Resource Planning (ERP) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Enterprise Resource Planning (ERP).

Will you help us?

Take A Survey

to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by

Analyst/Coordinator

We have experienced the vendor charging for every little thing with the upgrades.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A lot of the training is self-guided. It is the user's responsibility, though the vendor does have a...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Like any software program, there are always some things that could be improved. Whenever we upgrade,...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A lot of times, enhancements come with an extra charge that isn’t always clear when the vendor is...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Some of the functionality that we are not getting could be for different reasons, like cost. We...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor does well in terms of delivering new technology; it is really up to us to decide whether...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system does supply a lot of data feeds, and it does support us where we need it to work. The...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It would be very hard to move away from this system due to all the connectors to our other programs....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is always a learning curve, but the vendor has learning material available on their website....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor does provide access to their executives. Of course, they start us out with who they think...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is a bit on the expensive side, but we have gone out to the market for quotes on other...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't think that the vendor has any ongoing training. I have never seen anyone about that. I am...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system generally works the way that it was intended to, but it can be weird and touchy sometimes....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One of our executives is not very happy with the system. But when I talk to our payroll people, they...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The various modules in the system can be very siloed. Once everything is purchased, they work...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system is premier. I use it almost every day, and I find it to be easy to find things and do...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

In the future, we will reevaluate our HR systems. Whether we keep Workforce HR/Payroll is going to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

This solution doesn’t have a lot of integration with other systems, but that is a decision that we...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It would be helpful to have more training webinars or even saved videos. There are times when we...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I get emails, and I have no idea what is in them. I don't know whether other people are just...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I do not care for the search function in the system when I need help. I often can’t find what I...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Every time I have to call in to have something done, changed, or corrected, there is always a...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes the reports are a challenge. The vendor has a query we can do to get a bit of information...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor puts out service-pack updates. They update taxes, state taxes, and changes in government...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am very happy with the vendor's phone and web support. We pay for the support, but we get it. The...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I noticed that since the vendor became UKG, they have changed how we call in for support. Now we...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don’t use the system to the full extent other companies do, but it does our payroll and manages...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product has potential. We just haven't transitioned to the latest upgrade yet. Our current...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The person working on our integration didn't have any issues. If there are no issues, there are no...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't know if the product is going to be long term. We are looking into other platforms that can...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are some changes that we are really looking forward to with Workforce HR/Payroll. We have...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The training on Kronos' website was extremely generic. There were a lot of things we couldn't do...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system does work as Kronos promoted, but we didn't discover beforehand that the system can't do...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The reporting is pretty bad. We can't get the reports that we need, and that is a major problem. The...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We were on a very tight timeline with our implementation. The issue wasn't necessarily with Kronos,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Kronos' support during COVID-19 has been fine. I don't know that anything additional is needed....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Most of the time, we use Kronos' system for timekeeping, so there isn't a whole lot of innovation...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The only thing that could be improved upon would be the system's reporting features. Most...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don't deal with the money too much, but I feel like Kronos and the system are meeting all of our...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Sometimes, Workforce HR/Payroll isn't always very user friendly. It takes a lot of time to get used...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like the way that Workforce HR/Payroll interfaces with our other system. Workforce HR/Payroll...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles