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User Commentary
We have been experiencing several issues with the UKG servers going down for months at a time.
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UKG has improved now that they are on the cloud. I know that there are better healthcare-related...
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There might be more that UKG is doing, but I have never seen an upgrade in the system. The issue may...
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The product is industry standard and works as it should. We have never seen anything go wrong with...
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I haven't gotten any training. I don't know that the vendor has upgrades or anything to train on....
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I know we can use the software to develop reports, but I don’t work on those.
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The solution is user friendly and easy to learn. It does what the vendor says that it will do. We...
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UKG charges us for everything that we need. Even when we have a question, they charge us for a consult....
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There haven't been any recent upgrades for the system, and the vendor doesn't often contact us...
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I have a couple of contacts at UKG who are very helpful and responsive. Even if those individuals...
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I am not sure whether Kronos is in our long-term plans. We are going to start looking into other...
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For training, Kronos gives us a lot of recorded material. If we want anything extra, we have to go...
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The product has been great for us. Kronos does what we ask them to do, but they don’t tell us how we...
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My thoughts of Kronos have been totally changed since the outage. I am sure I am not the only one...
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Kronos did a good job with the integration. We used them as our source of truth for our...
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Even though Kronos had an outage in their server, they gave us the right credits. We get our value...
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I wanted one person from Kronos to be directly assigned to us. While I am not huge, I am also not a...
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I would highly recommend UKG. They are the Cadillac of ERP services.
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The system works as intended, but our staff requires effective training to sustain ongoing support.
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I would like to see better analytics capabilities. Currently, the system requires a significant...
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Aside from our current security landscape, the system works as intended with very little churn in...
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The product is easy to use. The only thing that is not user friendly is that we can't pull better...
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We tried to move to UKG Dimensions, and we were extremely dissatisfied with the support we got...
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When we were upgrading to a new version of Workforce Central, UKG would present things, but they...
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As far as Workforce Central goes, UKG keeps their promises. If they can't move forward with...
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UKG usually wants to charge us. There is all their licensing, and then we have to have a certain...
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There was a lack of written documentation in UKG’s training. We can sit and look at a screen and...
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We like Workforce Central. It works well for our organization, and we would probably buy it again....
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Workforce Central has a lot of good qualities. It meets the day-to-day operational needs we need it...
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There are reporting things that we are not using that our organization wants, and we end up spending...
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UKG’s support is very good. There are a couple of consultants who I heard weren't great, but the...
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It is hard to get UKG’s consultants. We were having issues with some benefit issues after upgrades,...
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We want stability in healthcare in general. There have been constant changes with COVID-19 and...
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We have experienced the vendor charging for every little thing with the upgrades.
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A lot of the training is self-guided. It is the user's responsibility, though the vendor does have a...
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Like any software program, there are always some things that could be improved. Whenever we upgrade,...
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A lot of times, enhancements come with an extra charge that isn’t always clear when the vendor is...
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Some of the functionality that we are not getting could be for different reasons, like cost. We...
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The vendor does well in terms of delivering new technology; it is really up to us to decide whether...
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The system does supply a lot of data feeds, and it does support us where we need it to work. The...
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It would be very hard to move away from this system due to all the connectors to our other programs....
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There is always a learning curve, but the vendor has learning material available on their website....
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The vendor does provide access to their executives. Of course, they start us out with who they think...
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The system is a bit on the expensive side, but we have gone out to the market for quotes on other...
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I don't think that the vendor has any ongoing training. I have never seen anyone about that. I am...
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The system generally works the way that it was intended to, but it can be weird and touchy sometimes....
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