Workforce Timekeeper (formerly Kronos)
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Implementation and Training

The recent upgrade with Workforce Timekeeper was pretty good. UKG provided their community and all...

Jan 2023
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Analyst/Coordinator

Technology

We need more flexibility in terms of what our version of the product offers. We have many employees...

Jan 2023
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Analyst/Coordinator

Lessons Learned

If I were starting over, I would buy an upgraded version of the product. Workforce Timekeeper is...

Jan 2023
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Director

Service and Support

Kronos is expensive and clunky, and UKG's support team is not terribly helpful. We don’t feel like...

Nov 2022
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CNO

Other Observations & Comments

With UKG, we had a difficult time converting to the cloud. We didn’t even need to go there. UKG is...

Nov 2022
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CNO

Functionality and Upgrades

We are fairly comfortable with the way UKG works, but their customizations can take a while, and...

Nov 2022
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CNO

Other Observations & Comments

I am actually looking at contracts to see whether there are opportunities to make sure that the...

Nov 2022
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Manager

Future Outlook

We are talking about upgrading to the vendor's new system or moving to a different vendor's system....

Nov 2022
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Manager

Functionality and Upgrades

There is a certain version of the system that we haven't moved to because that version will change a...

Nov 2022
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Manager

Service and Support

The vendor nickel-and-dimes us for the solution's hardware maintenance and licenses. That is a...

Nov 2022
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Manager

Service and Support

There are times when we have to reach out to the vendor about the hardware we are ordering. The...

Nov 2022
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Manager

Other Observations & Comments

We don't really do any training with UKG. They don't offer us any training unless we ask for it, and...

Nov 2022
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Manager

Relationship

The vendor doesn't really reach out to us about potential issues. We have an old product, but the...

Nov 2022
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Manager

ROI / Cost

We have had the product for years, and that speaks volumes about whether we are getting our money's...

Nov 2022
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VP/Other Executive

Relationship

I would absolutely recommend UKG. I have a lot of faith and trust in UKG; they are a very good...

Nov 2022
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VP/Other Executive

Future Outlook

Our next step with UKG is to put in their new product and see whether they step up and deliver the...

Nov 2022
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VP/Other Executive

Relationship

We have a great relationship with the UKG, and they partner with us every step of the way to see how...

Nov 2022
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VP/Other Executive

Future Outlook

UKG has a new product in their vision, and they have taken their strategic vision for organizations...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

I would absolutely buy UKG’s product again. Workforce Timekeeper is a very simple application and is...

Nov 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

One of the reasons that we are moving to UKG Dimensions is that some of the functionality that we...

Oct 2022
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Analyst/Coordinator

Service and Support

If we put in a ticket for a serious issue, the vendor will typically respond right away....

Oct 2022
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Analyst/Coordinator

Relationship

If there is something in Workforce Timekeeper that is not doing what we are hoping or if there is...

Oct 2022
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COO

ROI / Cost

We are not moving forward with Workforce Timekeeper, and that is 100% on the vendor. The vendor has...

Oct 2022
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COO

Service and Support

The responsiveness of UKG’s staff, both their support staff and the folks involved with the...

Oct 2022
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COO

Functionality and Upgrades

Workforce Timekeeper works pretty well, or at least we know it backward and forward. We have...

Oct 2022
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Analyst/Coordinator

ROI / Cost

Ultimate Kronos Group has never promised us functionality that hasn't been delivered. When we work...

Oct 2022
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Analyst/Coordinator

Implementation and Training

We have always had good experiences with the support from Ultimate Kronos Group, especially with...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Workforce Timekeeper is easy to use and user friendly. It is a good tool. Our managers and employees...

Oct 2022
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Manager

Future Outlook

Workforce Timekeeper is a solid product. It has been great. We will stay with the vendor, but we are...

Oct 2022
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Manager

Functionality and Upgrades

Some of Workforce Timekeeper’s biggest strengths are the calculation of the totals, the ability to...

Oct 2022
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Manager

Technology

Some things I would like to see improved are the ability to have multiple callbacks in a single...

Oct 2022
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Manager

Implementation and Training

We don’t use a ton of training from UKG, but the vendor does offer training if there is new...

Oct 2022
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VP/Other Executive

Service and Support

The vendor's service got better when Kronos became UKG. The individuals who we work with on projects...

Oct 2022
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Director

Functionality and Upgrades

Sometimes, the vendor shows us the best version of something, and then that version is not always...

Oct 2022
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Director

Future Outlook

One reason we are upgrading is that there are things in the current system that don't do what we...

Oct 2022
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VP/Other Executive

Service and Support

UKG is responsive whenever we call them, but I don’t know of any times when they have contacted us...

Sep 2022
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VP/Other Executive

Lessons Learned

UKG did really well with Workforce Timekeeper.

Sep 2022
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VP/Other Executive

Technology

We have had our ups and downs with Workforce Timekeeper. We have an on-premises version. We looked...

Sep 2022
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VP/Other Executive

Relationship

Our organization is a small fish for UKG. The vendor has tried to reach out and partner with us,...

Sep 2022
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Manager

Sales and Contracting

UKG always wants some type of change order for every little thing that we want to change or do. The...

Aug 2022
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Director

Functionality and Upgrades

The product is easy to follow. It may be a little difficult for new users to pick up, but as someone...

Aug 2022
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Director

Functionality and Upgrades

Some of the notifications and the reporting piece within the product could be a little more...

Aug 2022
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Director

Service and Support

UKG’s support has always been a challenge for us. We have had major issues too often to ignore how...

Aug 2022
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Director

Relationship

Kronos has a community site where we can put a list of things that we want to see and receive in...

Aug 2022
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Director

Relationship

The sales team that we work with is really good, but outside of them, we haven't interacted with UKG...

Aug 2022
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Director

Service and Support

Recently, UKG added at least a notification to alert people of planned instances of downtime. That...

Aug 2022
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Director

Functionality and Upgrades

I like the ability to make changes in real time in Workforce Timekeeper. I also like the audit log...

Aug 2022
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VP/Other Executive

Service and Support

Our account manager changed. We sent over a couple of complaints because we needed help with some...

Jul 2022
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VP/Other Executive

Service and Support

We get good help from the vendor when we have cases that we need to open up on our payroll side. We...

Jul 2022
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VP/Other Executive

Service and Support

There was a bit of a hiccup because we didn't know who was assigned to us during the vendor's merger...

Jul 2022
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VP/Other Executive

Relationship

The price is pretty fair for the power that we get behind the system. We are very happy with the...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

When we had an upgrade, we met our timeline, and everything went smoothly. In the upgrade, the...

Jul 2022
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VP/Other Executive

Implementation and Training

I have heard our end users say that they wish they had more individualized hands-on training instead...

Jul 2022
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Manager

Functionality and Upgrades

In terms of license verifications, we have to manually key those on a monthly basis. It would be...

Apr 2022
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Manager

Functionality and Upgrades

The easiest part of the Kronos software is that once someone knows how to read the time card, it is...

Mar 2022
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Manager

Functionality and Upgrades

The product is not user friendly when we are trying to find certain things. Unless someone sits down...

Mar 2022
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Manager

Implementation and Training

I have been at our organization for a while, and I only recall very few enhancements where we have...

Mar 2022
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Manager

Interfacing and Integration

We have an interface between the Kronos software and our scheduling product. Sometimes, there are...

Mar 2022
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Manager

Relationship

We have little involvement from UKG when there is any type of communication coming. We have one...

Mar 2022
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Manager

Service and Support

We don't have to use the vendor’s support people very often, but when we do, they are really good....

Mar 2022
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Manager

Future Outlook

I think our future satisfaction with the product will be high because we have had some meetings...

Mar 2022
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Manager

ROI / Cost

UKG is comparable to any big corporation, so I can't say I am surprised that we get charged certain...

Mar 2022
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Manager

Functionality and Upgrades

We can get a lot of the information from the schedule into the product, so we don’t have to do...

Mar 2022
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Manager

Technology

The product needs to be a little bit faster. It can be slow. We used to be able to hover over an...

Mar 2022
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COO

Relationship

We don't always hear from the vendor about software issues in Workforce Timekeeper. After the...

Mar 2022
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COO

Interfacing and Integration

Workforce Timekeeper doesn't have to be as customizable as another product that we use from the...

Mar 2022
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COO

ROI / Cost

Our labor contracts have some really complex requirements, and Workforce Timekeeper hasn't been able...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

UKG's product integrity is very good. However, when they move to a newer version of the system, we...

Mar 2022
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Analyst/Coordinator

Implementation and Training

I would like it to be easier to set up and maintain integrations in the system. However, UKG's...

Mar 2022
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Analyst/Coordinator

Lessons Learned

I am sure the system works as it was promoted to us, but our organization bastardized things. What...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like to see more structure for creating things. There are a lot of free-text fields, and it...

Mar 2022
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Manager

ROI / Cost

The vendor does not avoid charging for every little thing. Their business model is to...

Mar 2022
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Manager

Implementation and Training

The vendor's implementation teams are on point. They definitely know what they are doing.

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like the accrued time to be more accurate and up-to-date in Workforce Timekeeper.

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The system's ease of use is its strength. Even when the accounting team does some high-level edits...

Feb 2022
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Analyst/Coordinator

ROI / Cost

We added the attendance feature at a later date, and it was new to us. That piece of the system has...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

It would be helpful to have some shortcuts in the system, such as quick actions. My instinct is that...

Feb 2022
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