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Workforce Timekeeper (formerly Kronos)
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Tanya Egbert
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KLAS Research Director - Tanya Egbert
 
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User Commentary

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Director

I am fortunate to have the level of access that allows me to do additional reporting, but the...

Oct 2021
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Director

I am not sure whether the vendor is proactive. Now that they have gone to another company, they are...

Oct 2021
||
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Director

The solution meets our needs in terms of recording time and pay. Of course, our IT team does a lot...

Oct 2021
||
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Director

The drop-down fields have some standardization opportunities. When we search for something,...

Oct 2021
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Manager

There are some things that UKG could improve upon, but I know the vendor is working on those things...

Oct 2021
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(0)
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Manager

Not a whole lot has changed in Workforce Timekeeper, so there hasn't been a lot of new training....

Oct 2021
||
(0)
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Manager

We have interfaces with Workforce Timekeeper that we maintain, and a lot of work goes into that...

Oct 2021
||
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Manager

We integrate our scheduling system with the time cards, and that is what we like most about UKG’s...

Oct 2021
||
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Director

The vendor is really trying to be proactive as they move forward. I have only ever dealt with one...

Oct 2021
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Manager

We are upgrading the system, and we haven’t really seen any improvements yet. Our goal is to...

Oct 2021
||
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Manager

We are trying to get the functionality for our users to self-schedule. We don’t have that...

Oct 2021
||
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Manager

It has been very difficult to change the system, so we haven't done everything. When changing the...

Oct 2021
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Analyst/Coordinator

Most of the things that we need from the solution are already available in it. There aren't a lot of...

Sep 2021
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Analyst/Coordinator

There isn't as much additional training for the solution as we really need. We don't get a lot of...

Sep 2021
||
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Analyst/Coordinator

I haven't seen anything in the product that doesn't work as promoted. It is a really good product....

Sep 2021
||
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Analyst/Coordinator

The one problem with the product is that there is an extra cost if we want to use it to easily...

Sep 2021
||
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Analyst/Coordinator

The vendor delivers new technology that meets our needs. There are improvements coming, and the...

Sep 2021
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Analyst/Coordinator

The vendor has come out and let us know about new features and options that would be beneficial for...

Sep 2021
||
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Manager

I would tell others to be patient with Workforce Timekeeper. It is fairly complicated, so the more...

Aug 2021
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Manager

UKG's training leaves a lot to be desired. It would be really nice if UKG could provide some paper...

Aug 2021
||
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Manager

UKG’s helpline is extremely helpful when we call them, and they always seem like they are able to...

Aug 2021
||
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Director

I don't have any problems with Kronos. Their training is mandatory for all leaders that keep time.

Jul 2021
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Director

I have used Workforce Timekeeper at other facilities, and I know that it can do more things than we...

Jul 2021
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VP/Other Executive

We are using other scheduling systems for some of our clinical areas, so the solution is clearly not...

Jul 2021
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VP/Other Executive

We don’t receive our money’s worth with UKG. That is just based on the support and cost of things....

Jul 2021
||
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CNO

UKG should have better, earlier discussions with user groups to understand the needs of an...

Apr 2021
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CNO

Workforce Timekeeper is kind of a state-of-the-art thing.

Apr 2021
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CNO

UKG’s implementation team was awful. They were not really interested in knowing our needs or knowing...

Apr 2021
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Manager

Workforce Timekeeper works really well. It is helpful that we have a customer success person...

Apr 2021
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(0)
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Manager

A piece on Workforce Timekeeper that I don't like is the reporting; it is very confusing. When I am...

Apr 2021
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Director

The vendor showed us PowerPoints and told us what the product could do and that it was amazing, but...

Apr 2021
||
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Director

The vendor tried to make good on the things we found to be less than adequate. We told them that...

Apr 2021
||
(0)
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Director

I haven't really heard anybody from Kronos respond to our tickets or emails and recognize that we...

Apr 2021
||
(0)
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Director

If someone were to look at Workforce Timekeeper, he or she might say that it is a slick-looking...

Apr 2021
||
(0)
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Director

There is one tiny thing that is very frustrating. We can clock in through a time clock, and when we...

Apr 2021
||
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Director

I recognize that the project wasn't easy. We managed to get through a number of expected and...

Apr 2021
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(0)
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Director

I would never recommend the web-based application to peers. I wouldn't subject them to this...

Apr 2021
||
(0)
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Director

Unfortunately, Workforce Timekeeper is part of our long-term plans. I have been a longtime user of...

Apr 2021
||
(0)
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Director

The product was eventually implemented, and we are using it, but the process was painful and fraught...

Apr 2021
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(0)
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Analyst/Coordinator

I have had project managers who have been very knowledgeable. The vendor's people have taught me a...

Mar 2021
||
(0)
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Analyst/Coordinator

I have worked very well in all of the products and versions that the vendor has thrown at me. I have...

Mar 2021
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(0)
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Manager

UKG is only in one time zone. Outside of that time zone's hours, we cannot get any assistance....

Mar 2021
||
(0)
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Manager

I hope that my overall satisfaction with the product will be higher in a year, but I have spoken to...

Mar 2021
||
(0)
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Manager

Workforce Timekeeper is very strong, and it is a little bit more customizable than I have seen with...

Mar 2021
||
(0)
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Manager

There are a few of the customer service people that I absolutely love, and I wish I could only rank...

Mar 2021
||
(0)
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Manager

The people who we have spoken to at UKG have been very good at teaching us the system and showing us...

Mar 2021
||
(0)
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Manager

UKG has a lot of highly-trained people, but it can be hard to get ahold of them sometimes. That is...

Mar 2021
||
(0)
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Manager

Since UKG acquired the solution, we have seen that they are trying to update the product and bring...

Mar 2021
||
(0)
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Manager

We have used timekeeping products before, but none of those products had as much functionality as...

Mar 2021
||
(0)
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Manager

UKG is a partner to us because they work with us on any issues that come up in the system. If we...

Mar 2021
||
(0)
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Analyst/Coordinator

As long as the system continues running and working for me on a day-to-day basis, I am happy with...

Mar 2021
||
(0)
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Analyst/Coordinator

We have always had to pay for licenses for Workforce Timekeeper, but they haven't been even close to...

Mar 2021
||
(0)
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Analyst/Coordinator

UKG usually has a game plan for their upgrades. They have reasons for their schedules and the order...

Mar 2021
||
(0)
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Manager

Unfortunately, I couldn’t recommend UKG, but I have some other products I could recommend.

Mar 2021
||
(0)
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Analyst/Coordinator

For our situation, Workforce Timekeeper is probably the best product out there. It has been pretty...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor is our partner. I have worked with them for a while, and we have some pretty good...

Mar 2021
||
(0)
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Analyst/Coordinator

Kronos recently completed their merger with Ultimate Software, and there has been movement in the...

Mar 2021
||
(0)
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Analyst/Coordinator

There really is no training from the vendor. I would like to see either video tutorials or...

Mar 2021
||
(0)
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Analyst/Coordinator

I have never gotten any emails saying UKG has done any updates for Workforce Timekeeper. UKG does...

Mar 2021
||
(0)
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Manager

We chose Kronos as our enterprise standard, so we will be migrating everyone at our organization to...

Feb 2021
||
(0)
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Manager

We are pretty happy with how the vendor charges; just all the other things have caused issues. Most...

Jan 2021
||
(0)
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Analyst/Coordinator

I believe in the vendor and would be likely to recommend them. I never give the highest ratings, but...

Jan 2021
||
(0)
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Analyst/Coordinator

We are used to having all Kronos systems. We really loved some of the vendor's other systems; those...

Jan 2021
||
(0)
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Analyst/Coordinator

When I was with another organization that used Kronos' system, the training was great, but in my...

Jan 2021
||
(0)
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Analyst/Coordinator

This system is really easy to use. There are time stamps, and people are able to clock in on their...

Jan 2021
||
(0)
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Analyst/Coordinator

Kronos could provide us with more scheduling technology, but they are pretty good about providing...

Jan 2021
||
(0)
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Manager

After people have a system long enough, they become more familiar with it. Then they are comfortable...

Jan 2021
||
(0)
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Manager

Kronos is a little slow to deliver new technology, but they are improving. We are going to upgrade...

Jan 2021
||
(0)
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Analyst/Coordinator

We have had Kronos' product for a number of years. I know the Dimensions suite has been out for a...

Jan 2021
||
(0)
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Analyst/Coordinator

There are so many moving parts to how we use the system, so things can get tricky.

Jan 2021
||
(0)
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Analyst/Coordinator

Kronos has a large footprint, so they are very active on the support side. We do get feedback from...

Jan 2021
||
(0)
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Manager

The training is done in too short of a time. The training would be better if it were spread out a...

Dec 2020
||
(0)
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Manager

Workforce Timekeeper is an accurate system. It is customizable and interoperable with our HR system....

Dec 2020
||
(0)
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Manager

Kronos doesn't make promises they don't want to keep. Kronos keeps the promises that they make, but...

Dec 2020
||
(0)
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Director

The vendor does not avoid charging for every little thing. I think that is just their business...

Dec 2020
||
(0)
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Director

We have had Workforce Timekeeper in place for years. The vendor's resource knowledge level has a...

Dec 2020
||
(0)
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Director

We are going to move to the Dimensions solution, so we are expecting improvement in the future. I...

Dec 2020
||
(0)
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Director

From a timekeeping perspective, Kronos certainly excels in the market space, at least in what we...

Dec 2020
||
(0)
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CIO

Kronos' updates have always been bad. I have done many big projects with Kronos. Whenever there is a...

Dec 2020
||
(0)
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CIO

The application's functionality meets our needs. In terms of the infrastructure, Kronos' technology...

Dec 2020
||
(0)
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CIO

There is a delay with the support tickets, and there is also an issue with getting the right person...

Dec 2020
||
(0)
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CIO

I have noticed that Kronos' cost has gone up. At the same time, the quality of their support has...

Dec 2020
||
(0)
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CIO

As Kronos gets bigger, we have less and less control. The control that we had with our environment...

Dec 2020
||
(0)
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CIO

I have always found the Kronos application to be okay, but it has never really been good or great....

Dec 2020
||
(0)
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CIO

We had an experience with Kronos that was very unsatisfying. Kronos wasn't capable of keeping their...

Dec 2020
||
(0)
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Director

Kronos is notorious for charging for every little thing, but we are always having to roll out new...

Dec 2020
||
(0)
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Analyst/Coordinator

We haven’t had any issues. I have a positive outlook about our future satisfaction with Kronos.

Dec 2020
||
(0)
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Analyst/Coordinator

Kronos’ training is mostly training videos. I haven’t heard of any in-person or webinar trainings.

Dec 2020
||
(0)
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VP/Other Executive

Kronos removed Flash because Flash is at the end of its life, so things are hidden now, and that...

Nov 2020
||
(0)
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Manager

The product is working. As far as I know, Workforce Timekeeper works great for everyone. We get paid...

Nov 2020
||
(0)
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Manager

Kronos seems to charge us for every little thing.

Nov 2020
||
(0)
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CIO

The system is what it is. It does what it is supposed to do, such as keeping track of clock-in and...

Nov 2020
||
(0)
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Manager

We have been able to feed our information from our scheduling application into Workforce Timekeeper....

Nov 2020
||
(0)
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Manager

Where Kronos could do better is their reports. Running a report in Workforce Timekeeper is hard. We...

Nov 2020
||
(0)
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Director

We continue to use Workforce Timekeeper because the other vendor we use cannot adequately perform...

Nov 2020
||
(0)
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Director

Supporting this product is a continual source of agony because I feel like we are always surprised...

Nov 2020
||
(0)
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Director

Kronos continues to help us manage various aspects of COVID-19. For example, we got a contact...

Nov 2020
||
(0)
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VP/Other Executive

It is hard to say whether I would buy the product from Kronos again. I don’t know what else is out...

Oct 2020
||
(0)
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VP/Other Executive

Kronos certainly charges for every little thing. That is all paid for by the enterprise, but when I...

Oct 2020
||
(0)
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VP/Other Executive

The upgrades are fine. The upgrades happen, and nothing major seems to go wrong, so I guess that...

Oct 2020
||
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