Workforce Timekeeper (formerly Kronos)
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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COO

Relationship

For the most part, UKG keeps all of their promises. Of course, they had an issue a couple of years...

Sep 2023
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COO

Product

Workforce Timekeeper is fine. I have no issues with it. Its ease of use across all departments makes...

Sep 2023
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COO

Product

Sometimes switching back and forth between schedule requests and time cards gets a little clunky, so...

Sep 2023
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Director

Relationship, Product

The product is really slow sometimes, and we have had other performance issues. UKG said they were...

Aug 2023
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Director

Value

The vendor charges for each individual user. The product is very expensive, and then the vendor...

Aug 2023
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Director

Operations

The product is old and hasn't been upgraded in a long time. The vendor promoted it in a certain way,...

Aug 2023
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Director

Loyalty

UKG is sunsetting Workforce Timekeeper, so we will move to the next iteration of the system in the...

Jul 2023
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Director

Relationship, Product

I don't see UKG as being proactive. They are more of a reactive vendor. When I identified a bug in...

Jul 2023
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CEO/President

Loyalty, Relationship, Operations

Kronos really got themselves in trouble when they had a breach of their information, and they froze...

Jun 2023
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CEO/President

Loyalty

The payrolls from Workforce Timekeeper are clean, and the system does a good job. It always did a...

Jun 2023
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CEO/President

Relationship, Product

Kronos is very solid. They have been responsive, and they do things right. They have the...

Jun 2023
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CIO

Relationship, Operations

We have a love-hate relationship with UKG; they are not a good partner. The vendor knows they are...

Jun 2023
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CIO

Operations

UKG had a lot of training, but it was overwhelming and nonbeneficial.

Jun 2023
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CIO

Product

Workforce Timekeeper is a little complicated to use.

Jun 2023
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Nurse

Product

Sometimes, a calendar holiday doesn't necessarily fall on the right date, and somebody has to...

Jun 2023
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Nurse

Product

One issue is that when an employee picks up an extra shift on a different unit, that different unit...

Jun 2023
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Nurse

Product

The viewability is good in Workforce Timekeeper. When we are reviewing a timecard and seeing all the...

Jun 2023
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Nurse

Product

I would like for Workforce Timekeeper to be smarter so that when we have employee callouts, we are...

Jun 2023
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Manager

Loyalty

We will definitely be using this solution in the long term, but this version is hopefully not long...

May 2023
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Manager

Product

We would buy the product again if it was the future, updated product that we need. But we do like...

May 2023
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Manager

Operations

There should be continual training, and that doesn't happen. The vendor uses a train-the-trainer...

May 2023
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Manager

Product

The product does interface with some of our programs. We initiated the time and attendance module a...

May 2023
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Manager

Product

It is tricky for the staff to find their schedule.s The product is not very user friendly. It needs...

May 2023
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Manager

Relationship

The vendor is involved with us. I have been on some teams where we were all together.

May 2023
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Manager

Product

I am pretty satisfied with Workforce Timekeeper. The changes I would want would be changes with...

May 2023
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Director

Relationship

It has been a real struggle for UKG to keep their promises, whether that is negotiating a contract...

Apr 2023
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Director

Operations

There are a lot of things out there for us to learn regarding Workforce Timekeeper, but we have to...

Apr 2023
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Director

Product

Workforce Timekeeper is a middle-of-the-road. The product is just moving data back and forth at our...

Apr 2023
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Director

Relationship

We spend a lot of time with UKG’s leadership, and the vendor is proactive. When the COVID-19...

Apr 2023
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Director

Loyalty

We are going to Workforce Dimensions Timekeeping, but if I recommended Workforce Timekeeper, I would...

Apr 2023
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Analyst/Coordinator

Product

There are a few issues with the time frames of certain shifts and with some shifts falling into the...

Apr 2023
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Director

Operations

The vendor would benefit from a video help link on their site that staff could reference if they...

Mar 2023
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Director

Relationship

The only proactive service we see from UKG is for upgrade notices.

Mar 2023
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Director

Product, Value

I would tell friends or peers looking at UKG's system that it is great for setting schedules and...

Mar 2023
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CFO

Relationship

UKG doesn’t promise a lot, and they don't keep the promises they make. We called them when we had a...

Feb 2023
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CFO

Operations, Product

I would tell a friend that the system has a lot of capabilities. It is very flexible, and we can set...

Feb 2023
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CFO

Loyalty

We hope our satisfaction goes up in the future, but if it does, that will be because we drove our...

Feb 2023
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CFO

Relationship

Figuring out who to call at UKG is frustrating. We record a ticket, and the vendor calls us back,...

Feb 2023
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CFO

Operations

UKG assisted in our implementation, but all they did was drive the meetings. They made sure most...

Feb 2023
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CFO

Operations

When we did the installation, UKG offered training, but it was pretty regimented and only offered at...

Feb 2023
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CFO

Product

The product does not integrate. There are challenges with the system and with mapping. UKG doesn’t...

Feb 2023
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CFO

Relationship

I don't know whether UKG is growing too fast, they don't pay enough, or people don't like working...

Feb 2023
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CFO

Product

The system is not that user friendly, even if we have computer experience. We don't know where to...

Feb 2023
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CFO

Relationship

We have a problem because the vendor is so busy doing updates that they are not paying attention to...

Feb 2023
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CFO

Product

UKG uses modules that keep us in sync with a benefit-plan provider. The integration module...

Feb 2023
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CFO

Product

We still do not even have the UKG modules working properly for our retirement accounts. Those worked...

Feb 2023
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CFO

Loyalty

We do not see UKG in our long-term plans. There are some strategic reviews going on at the board...

Feb 2023
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CFO

Relationship, Operations

The vendor does upgrades every week, but when UKG makes changes and we are not quite fully aware of...

Feb 2023
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CFO

Operations

We have not had any training from anybody at UKG. They just tell us to read articles. But if we...

Feb 2023
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CFO

Product

The vendor offers a high degree of integration between the Ultimate and Kronos systems. But we hear...

Feb 2023
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CFO

Culture, Value

When we signed contracts with UKG for integration modules, there was a set price for each module....

Feb 2023
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CFO

Relationship, Operations

The vendor has not been timely in implementing integration modules. We get no feedback from UKG on...

Feb 2023
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CFO

Culture

UKG’s senior management has a vision of what they want to be and where they want to go. They have a...

Feb 2023
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CFO

Relationship

The product support in general is horrid. I am not happy with UKG’s support. In my experience in...

Feb 2023
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CFO

Relationship, Product

Our nursing codes were not working properly in the UKG system, and that created an issue for our...

Feb 2023
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CFO

Relationship, Operations

The vendor sends out multiple emails almost every day telling us to sign up for different things....

Feb 2023
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CFO

Operations

I don't know today whether the product's integration modules have all been implemented, but the...

Feb 2023
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CFO

Operations

The main attraction in choosing UKG was that we didn't have to change our timekeeping logic. All of...

Feb 2023
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CFO

Relationship

We have a CSM who is supposedly assigned to us and a small group of other customers. The CSM is...

Feb 2023
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Analyst/Coordinator

Product

There are no problems that I know of. The product has a very accurate timekeeping process, which is...

Feb 2023
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Analyst/Coordinator

Loyalty

The change I am hoping for is already taking place; the vendor is integrating a scheduling and...

Feb 2023
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Analyst/Coordinator

Operations, Product

The recent upgrade with Workforce Timekeeper was pretty good. UKG provided their community and all...

Jan 2023
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Analyst/Coordinator

Product

We need more flexibility in terms of what our version of the product offers. We have many employees...

Jan 2023
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Analyst/Coordinator

Loyalty, Value

If I were starting over, I would buy an upgraded version of the product. Workforce Timekeeper is...

Jan 2023
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Director

Loyalty, Relationship, Value

Kronos is expensive and clunky, and UKG's support team is not terribly helpful. We don’t feel like...

Nov 2022
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CNO

Loyalty

With UKG, we had a difficult time converting to the cloud. We didn’t even need to go there. UKG is...

Nov 2022
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CNO

Product

We are fairly comfortable with the way UKG works, but their customizations can take a while, and...

Nov 2022
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CNO

Relationship

I am actually looking at contracts to see whether there are opportunities to make sure that the...

Nov 2022
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VP/Other Executive

Relationship

I would absolutely recommend UKG. I have a lot of faith and trust in UKG; they are a very good...

Nov 2022
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VP/Other Executive

Loyalty, Relationship

Our next step with UKG is to put in their new product and see whether they step up and deliver the...

Nov 2022
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VP/Other Executive

Relationship

We have a great relationship with the UKG, and they partner with us every step of the way to see how...

Nov 2022
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VP/Other Executive

Loyalty

UKG has a new product in their vision, and they have taken their strategic vision for organizations...

Nov 2022
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VP/Other Executive

Product, Value

I would absolutely buy UKG’s product again. Workforce Timekeeper is a very simple application and is...

Nov 2022
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Analyst/Coordinator

Loyalty

One of the reasons that we are moving to UKG Dimensions is that some of the functionality that we...

Oct 2022
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Analyst/Coordinator

Relationship

If we put in a ticket for a serious issue, the vendor will typically respond right away....

Oct 2022
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Analyst/Coordinator

Relationship

If there is something in Workforce Timekeeper that is not doing what we are hoping or if there is...

Oct 2022
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COO

Loyalty

We are not moving forward with Workforce Timekeeper, and that is 100% on the vendor. The vendor has...

Oct 2022
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COO

Relationship

The responsiveness of UKG’s staff, both their support staff and the folks involved with the...

Oct 2022
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COO

Product, Value

Workforce Timekeeper works pretty well, or at least we know it backward and forward. We have...

Oct 2022
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Analyst/Coordinator

Value

Ultimate Kronos Group has never promised us functionality that hasn't been delivered. When we work...

Oct 2022
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Analyst/Coordinator

Relationship, Operations

We have always had good experiences with the support from Ultimate Kronos Group, especially with...

Oct 2022
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Analyst/Coordinator

Product

Workforce Timekeeper is easy to use and user friendly. It is a good tool. Our managers and employees...

Oct 2022
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Manager

Loyalty

Workforce Timekeeper is a solid product. It has been great. We will stay with the vendor, but we are...

Oct 2022
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Manager

Product

Some of Workforce Timekeeper’s biggest strengths are the calculation of the totals, the ability to...

Oct 2022
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Manager

Product

Some things I would like to see improved are the ability to have multiple callbacks in a single...

Oct 2022
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Manager

Operations

We don’t use a ton of training from UKG, but the vendor does offer training if there is new...

Oct 2022
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VP/Other Executive

Relationship

The vendor's service got better when Kronos became UKG. The individuals who we work with on projects...

Oct 2022
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Director

Culture, Operations, Product

Sometimes, the vendor shows us the best version of something, and then that version is not always...

Oct 2022
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Director

Loyalty

One reason we are upgrading is that there are things in the current system that don't do what we...

Oct 2022
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VP/Other Executive

Relationship

UKG is responsive whenever we call them, but I don’t know of any times when they have contacted us...

Sep 2022
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VP/Other Executive

Product

UKG did really well with Workforce Timekeeper.

Sep 2022
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