Workforce Timekeeper (formerly Kronos)
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
For the most part, UKG keeps all of their promises. Of course, they had an issue a couple of years...
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Product
Workforce Timekeeper is fine. I have no issues with it. Its ease of use across all departments makes...
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Product
Sometimes switching back and forth between schedule requests and time cards gets a little clunky, so...
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Relationship, Product
The product is really slow sometimes, and we have had other performance issues. UKG said they were...
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Value
The vendor charges for each individual user. The product is very expensive, and then the vendor...
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Operations
The product is old and hasn't been upgraded in a long time. The vendor promoted it in a certain way,...
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Loyalty
UKG is sunsetting Workforce Timekeeper, so we will move to the next iteration of the system in the...
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Relationship, Product
I don't see UKG as being proactive. They are more of a reactive vendor. When I identified a bug in...
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Loyalty, Relationship, Operations
Kronos really got themselves in trouble when they had a breach of their information, and they froze...
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Loyalty
The payrolls from Workforce Timekeeper are clean, and the system does a good job. It always did a...
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Relationship, Product
Kronos is very solid. They have been responsive, and they do things right. They have the...
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Relationship, Operations
We have a love-hate relationship with UKG; they are not a good partner. The vendor knows they are...
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Operations
UKG had a lot of training, but it was overwhelming and nonbeneficial.
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Product
Workforce Timekeeper is a little complicated to use.
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Product
Sometimes, a calendar holiday doesn't necessarily fall on the right date, and somebody has to...
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Product
One issue is that when an employee picks up an extra shift on a different unit, that different unit...
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Product
The viewability is good in Workforce Timekeeper. When we are reviewing a timecard and seeing all the...
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Product
I would like for Workforce Timekeeper to be smarter so that when we have employee callouts, we are...
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Loyalty
We will definitely be using this solution in the long term, but this version is hopefully not long...
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Product
We would buy the product again if it was the future, updated product that we need. But we do like...
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Operations
There should be continual training, and that doesn't happen. The vendor uses a train-the-trainer...
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Product
The product does interface with some of our programs. We initiated the time and attendance module a...
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Product
It is tricky for the staff to find their schedule.s The product is not very user friendly. It needs...
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Relationship
The vendor is involved with us. I have been on some teams where we were all together.
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Product
I am pretty satisfied with Workforce Timekeeper. The changes I would want would be changes with...
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Relationship
It has been a real struggle for UKG to keep their promises, whether that is negotiating a contract...
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Operations
There are a lot of things out there for us to learn regarding Workforce Timekeeper, but we have to...
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Product
Workforce Timekeeper is a middle-of-the-road. The product is just moving data back and forth at our...
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Relationship
We spend a lot of time with UKG’s leadership, and the vendor is proactive. When the COVID-19...
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Loyalty
We are going to Workforce Dimensions Timekeeping, but if I recommended Workforce Timekeeper, I would...
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Product
There are a few issues with the time frames of certain shifts and with some shifts falling into the...
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Operations
The vendor would benefit from a video help link on their site that staff could reference if they...
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Relationship
The only proactive service we see from UKG is for upgrade notices.
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Product, Value
I would tell friends or peers looking at UKG's system that it is great for setting schedules and...
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Relationship
UKG doesn’t promise a lot, and they don't keep the promises they make. We called them when we had a...
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Operations, Product
I would tell a friend that the system has a lot of capabilities. It is very flexible, and we can set...
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Loyalty
We hope our satisfaction goes up in the future, but if it does, that will be because we drove our...
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Relationship
Figuring out who to call at UKG is frustrating. We record a ticket, and the vendor calls us back,...
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Operations
UKG assisted in our implementation, but all they did was drive the meetings. They made sure most...
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Operations
When we did the installation, UKG offered training, but it was pretty regimented and only offered at...
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Product
The product does not integrate. There are challenges with the system and with mapping. UKG doesn’t...
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Relationship
I don't know whether UKG is growing too fast, they don't pay enough, or people don't like working...
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Product
The system is not that user friendly, even if we have computer experience. We don't know where to...
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Relationship
We have a problem because the vendor is so busy doing updates that they are not paying attention to...
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Product
UKG uses modules that keep us in sync with a benefit-plan provider. The integration module...
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Product
We still do not even have the UKG modules working properly for our retirement accounts. Those worked...
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Loyalty
We do not see UKG in our long-term plans. There are some strategic reviews going on at the board...
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Relationship, Operations
The vendor does upgrades every week, but when UKG makes changes and we are not quite fully aware of...
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Operations
We have not had any training from anybody at UKG. They just tell us to read articles. But if we...
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Product
The vendor offers a high degree of integration between the Ultimate and Kronos systems. But we hear...
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Culture, Value
When we signed contracts with UKG for integration modules, there was a set price for each module....
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Relationship, Operations
The vendor has not been timely in implementing integration modules. We get no feedback from UKG on...
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Culture
UKG’s senior management has a vision of what they want to be and where they want to go. They have a...
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Relationship
The product support in general is horrid. I am not happy with UKG’s support. In my experience in...
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Relationship, Product
Our nursing codes were not working properly in the UKG system, and that created an issue for our...
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Relationship, Operations
The vendor sends out multiple emails almost every day telling us to sign up for different things....
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Operations
I don't know today whether the product's integration modules have all been implemented, but the...
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Operations
The main attraction in choosing UKG was that we didn't have to change our timekeeping logic. All of...
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Relationship
We have a CSM who is supposedly assigned to us and a small group of other customers. The CSM is...
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Product
There are no problems that I know of. The product has a very accurate timekeeping process, which is...
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Loyalty
The change I am hoping for is already taking place; the vendor is integrating a scheduling and...
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Operations, Product
The recent upgrade with Workforce Timekeeper was pretty good. UKG provided their community and all...
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Product
We need more flexibility in terms of what our version of the product offers. We have many employees...
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Loyalty, Value
If I were starting over, I would buy an upgraded version of the product. Workforce Timekeeper is...
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Loyalty, Relationship, Value
Kronos is expensive and clunky, and UKG's support team is not terribly helpful. We don’t feel like...
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Loyalty
With UKG, we had a difficult time converting to the cloud. We didn’t even need to go there. UKG is...
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Product
We are fairly comfortable with the way UKG works, but their customizations can take a while, and...
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Relationship
I am actually looking at contracts to see whether there are opportunities to make sure that the...
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Relationship
I would absolutely recommend UKG. I have a lot of faith and trust in UKG; they are a very good...
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Loyalty, Relationship
Our next step with UKG is to put in their new product and see whether they step up and deliver the...
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Relationship
We have a great relationship with the UKG, and they partner with us every step of the way to see how...
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Loyalty
UKG has a new product in their vision, and they have taken their strategic vision for organizations...
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Product, Value
I would absolutely buy UKG’s product again. Workforce Timekeeper is a very simple application and is...
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Loyalty
One of the reasons that we are moving to UKG Dimensions is that some of the functionality that we...
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Relationship
If we put in a ticket for a serious issue, the vendor will typically respond right away....
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Relationship
If there is something in Workforce Timekeeper that is not doing what we are hoping or if there is...
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Loyalty
We are not moving forward with Workforce Timekeeper, and that is 100% on the vendor. The vendor has...
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Relationship
The responsiveness of UKG’s staff, both their support staff and the folks involved with the...
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Product, Value
Workforce Timekeeper works pretty well, or at least we know it backward and forward. We have...
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Value
Ultimate Kronos Group has never promised us functionality that hasn't been delivered. When we work...
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Relationship, Operations
We have always had good experiences with the support from Ultimate Kronos Group, especially with...
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Product
Workforce Timekeeper is easy to use and user friendly. It is a good tool. Our managers and employees...
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Loyalty
Workforce Timekeeper is a solid product. It has been great. We will stay with the vendor, but we are...
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Product
Some of Workforce Timekeeper’s biggest strengths are the calculation of the totals, the ability to...
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Product
Some things I would like to see improved are the ability to have multiple callbacks in a single...
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Operations
We don’t use a ton of training from UKG, but the vendor does offer training if there is new...
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Relationship
The vendor's service got better when Kronos became UKG. The individuals who we work with on projects...
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Culture, Operations, Product
Sometimes, the vendor shows us the best version of something, and then that version is not always...
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Loyalty
One reason we are upgrading is that there are things in the current system that don't do what we...
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Relationship
UKG is responsive whenever we call them, but I don’t know of any times when they have contacted us...
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Product
UKG did really well with Workforce Timekeeper.
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