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Workforce Timekeeper (formerly Kronos) Comments
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KLAS Research Director - Tanya Egbert
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User Commentary

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Manager

Functionality and Upgrades

We are pretty happy with how the vendor charges; just all the other things have caused issues. Most...

Jan 2021
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Analyst/Coordinator

Future Outlook

I believe in the vendor and would be likely to recommend them. I never give the highest ratings, but...

Jan 2021
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Analyst/Coordinator

Future Outlook

We are used to having all Kronos systems. We really loved some of the vendor's other systems; those...

Jan 2021
(0)
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Analyst/Coordinator

Implementation and Training

When I was with another organization that used Kronos' system, the training was great, but in my...

Jan 2021
(0)
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Analyst/Coordinator

Other Observations & Comments

This system is really easy to use. There are time stamps, and people are able to clock in on their...

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

Kronos could provide us with more scheduling technology, but they are pretty good about providing...

Jan 2021
(0)
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Manager

Functionality and Upgrades

After people have a system long enough, they become more familiar with it. Then they are comfortable...

Jan 2021
(0)
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Manager

Future Outlook

Kronos is a little slow to deliver new technology, but they are improving. We are going to upgrade...

Jan 2021
(0)
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Analyst/Coordinator

Other Observations & Comments

We have had Kronos' product for a number of years. I know the Dimensions suite has been out for a...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

There are so many moving parts to how we use the system, so things can get tricky.

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

Kronos has a large footprint, so they are very active on the support side. We do get feedback from...

Jan 2021
(0)
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Manager

Implementation and Training

The training is done in too short of a time. The training would be better if it were spread out a...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Workforce Timekeeper is an accurate system. It is customizable and interoperable with our HR system....

Dec 2020
(0)
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Manager

Relationship

Kronos doesn't make promises they don't want to keep. Kronos keeps the promises that they make, but...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor does not avoid charging for every little thing. I think that is just their business...

Dec 2020
(0)
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Director

Service and Support

We have had Workforce Timekeeper in place for years. The vendor's resource knowledge level has a...

Dec 2020
(0)
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Director

Functionality and Upgrades

We are going to move to the Dimensions solution, so we are expecting improvement in the future. I...

Dec 2020
(0)
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Director

Functionality and Upgrades

From a timekeeping perspective, Kronos certainly excels in the market space, at least in what we...

Dec 2020
(0)
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CIO

Functionality and Upgrades

Kronos' updates have always been bad. I have done many big projects with Kronos. Whenever there is a...

Dec 2020
(0)
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CIO

Functionality and Upgrades

The application's functionality meets our needs. In terms of the infrastructure, Kronos' technology...

Dec 2020
(0)
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CIO

Service and Support

There is a delay with the support tickets, and there is also an issue with getting the right person...

Dec 2020
(0)
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CIO

ROI / Cost (care and feeding)

I have noticed that Kronos' cost has gone up. At the same time, the quality of their support has...

Dec 2020
(0)
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CIO

Relationship

As Kronos gets bigger, we have less and less control. The control that we had with our environment...

Dec 2020
(0)
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CIO

ROI / Cost (care and feeding)

I have always found the Kronos application to be okay, but it has never really been good or great....

Dec 2020
(0)
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CIO

Relationship

We had an experience with Kronos that was very unsatisfying. Kronos wasn't capable of keeping their...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

Kronos is notorious for charging for every little thing, but we are always having to roll out new...

Dec 2020
(0)
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Analyst/Coordinator

Future Outlook

We haven’t had any issues. I have a positive outlook about our future satisfaction with Kronos.

Dec 2020
(0)
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Analyst/Coordinator

Implementation and Training

Kronos’ training is mostly training videos. I haven’t heard of any in-person or webinar trainings.

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Kronos removed Flash because Flash is at the end of its life, so things are hidden now, and that...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The product is working. As far as I know, Workforce Timekeeper works great for everyone. We get paid...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

Kronos seems to charge us for every little thing.

Nov 2020
(0)
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CIO

Functionality and Upgrades

The system is what it is. It does what it is supposed to do, such as keeping track of clock-in and...

Nov 2020
(0)
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Manager

Functionality and Upgrades

We have been able to feed our information from our scheduling application into Workforce Timekeeper....

Nov 2020
(0)
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Manager

Functionality and Upgrades

Where Kronos could do better is their reports. Running a report in Workforce Timekeeper is hard. We...

Nov 2020
(0)
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Director

Functionality and Upgrades

We continue to use Workforce Timekeeper because the other vendor we use cannot adequately perform...

Nov 2020
(0)
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Director

Functionality and Upgrades

Supporting this product is a continual source of agony because I feel like we are always surprised...

Nov 2020
(0)
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Director

Service and Support

Kronos continues to help us manage various aspects of COVID-19. For example, we got a contact...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

It is hard to say whether I would buy the product from Kronos again. I don’t know what else is out...

Oct 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Kronos certainly charges for every little thing. That is all paid for by the enterprise, but when I...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The upgrades are fine. The upgrades happen, and nothing major seems to go wrong, so I guess that...

Oct 2020
(0)
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Manager

Interfacing and Integration

We have a number of interfaces that have been built between Kronos' system and our other systems....

Oct 2020
(0)
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Manager

Functionality and Upgrades

The system has been slow for some reason. I know we are in the midst of getting an update scheduled....

Oct 2020
(0)
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Manager

Functionality and Upgrades

I like the format that lets us see the time card information display. It is like a grid. In our...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Everything we have been told is true, but the system isn’t very intuitive. We have to know what we...

Oct 2020
(0)
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Manager

Service and Support

We often have a contract for a technical advisor, but when that person takes our question, it takes...

Oct 2020
(0)
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Manager

Functionality and Upgrades

I have to look at the new version to see whether I would recommend it. I would not recommend the...

Oct 2020
(0)
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Director

Technology

When we work on our time cards, the server is very slow, and the entire program slows down. The...

Jul 2020
(0)
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Manager

Service and Support

Overall, I am happy with Kronos. I have had a very good experience with their tech support, but I...

Jul 2020
(0)
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Manager

Relationship

There are some things that I would like the application to do. I submitted a lot of ideas in the...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The product itself seems stable. I don’t have any issues with the stability with the product. But it...

Jul 2020
(0)
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Manager

Relationship

I do like that at conferences, I can meet up with users who are similar to me in the type of care...

Jul 2020
(0)
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Manager

Implementation and Training

I am not quite sold on Kronos’ training. I find it challenging at times. We have to take all the...

Jul 2020
(0)
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Manager

Implementation and Training

The tool came to us as a blank slate. Everything in it is custom developed for our company. Although...

Jul 2020
(0)
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Manager

Functionality and Upgrades

There are things that I would like to see improved in order to have some additional flexibility. I...

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

The system is expensive. But labor costs are the biggest expense to the company for the most part....

Jul 2020
(0)
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CFO

Implementation and Training

Some of my staff members are frustrated because our payroll is complicated, and those people weren't...

Jul 2020
(0)
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CFO

Implementation and Training

Kronos would really serve their clients better if they did a better job of documenting the setup...

Jul 2020
(0)
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CFO

Functionality and Upgrades

We are very excited about the upgrade. It is supposed to include some things we have been wanting...

Jul 2020
(0)
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CFO

ROI / Cost (care and feeding)

The vendor does not avoid charging us for every little thing. That is a “!#$%&” no.

Jul 2020
(0)
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Manager

Functionality and Upgrades

The system is a little less user friendly than another scheduling system we use. Workforce...

Jul 2020
(0)
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Manager

Other Observations & Comments

When Kronos sends updates, they are big updates. It seems like those are sent once per year.

Jul 2020
(0)
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Manager

Functionality and Upgrades

Kronos has a community website, which I really like. The only downfall is that it is not user friendly....

Jul 2020
(0)
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Manager

Service and Support

We support the system internally, and we are able to make changes for specific pay codes we want....

Jun 2020
(0)
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Manager

Interfacing and Integration

The systems interfacing with our third-party apps have been great. Being able to connect those...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Some of the reporting from the solution is good. I have the advantage of having someone on my team...

Jun 2020
(0)
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Manager

Other Observations & Comments

Kronos has a lot of modules, but we don’t use all of them. We are getting ready to implement leave tracking....

Jun 2020
(0)
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Manager

Functionality and Upgrades

It would be nice to have licensure for viewing only. We have to pay for all of the licenses for...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Workforce Timekeeper has been working really well for us. We have a lot of involvement from Kronos,...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Our facility is definitely considering other options for time and attendance, but we will most...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Workforce Timekeeper definitely works as promoted. We haven’t had a lot of issues. It is easier than...

Jun 2020
(0)
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Analyst/Coordinator

Relationship

I know we are not asking for new technology, but Kronos is also not offering it. We are not getting...

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

Kronos works through issues with the system. They have excellent support. They have good people on...

Jun 2020
(0)
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Analyst/Coordinator

Lessons Learned

I might recommend Kronos depending on the size of the organization looking at them. If people are...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Some of the reporting in Workforce Timekeeper is confusing. If I want to see what I have earned in...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Something that could be improved is the ability to see and extract comments in the notes associated...

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

I have mixed feelings about how the vendor has supported us during the COVID-19 crisis. The vendor...

Jun 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

The vendor is constantly trying to help us integrate more things and buy more from them. Kronos is...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The timekeeping functionality is very robust and has a lot of functions. We can also grow Workforce...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I am not familiar with the new technology for Workforce Timekeeper that we have an urgent need for....

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor is very responsive. When we need something, we have a couple of direct contacts, and they...

Jun 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

I have reached out to the vendor for support, and that has been fine. The product upgrades we get...

Jun 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We are trying to do COVID-19 reporting, but we need some information within the system, and I don't...

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor's phone and web support is super responsive. I am not usually on the phone, and I usually...

Jun 2020
(0)
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Manager

Interfacing and Integration

I don't see any ongoing training with Kronos, and I have never felt like there has been good support...

Jun 2020
(0)
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Manager

Other Observations & Comments

It wouldn't be fair for me to say that I would never use Kronos' product again. I don't know what...

Jun 2020
(0)
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Manager

Functionality and Upgrades

I don't think the product is user friendly. When we go to change something, we sometimes have to...

Jun 2020
(0)
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Manager

Other Observations & Comments

I am not sure that Kronos is part of our long-term plans. I don't believe we are keeping their...

Jun 2020
(0)
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Manager

Functionality and Upgrades

We tried to use Kronos' platform for staffing and scheduling, and it really didn't do what we needed...

Jun 2020
(0)
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CIO

Other Observations & Comments

We created some additional GL codes to capture the hours related to our COVID-19 project. At some...

Jun 2020
(0)
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CIO

Implementation and Training

We had to develop the training ourselves. Kronos provided a train-the-trainer model, but the...

Jun 2020
(0)
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CIO

Technology

Workforce Timekeeper is being promoted as a state-of-the-art tool for managing time punches,...

Jun 2020
(0)
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CIO

Service and Support

It takes a long time to get issues resolved. Kronos' support team is weak and seems to have a lot of...

Jun 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

I have never manually had to do anything with timekeeping, but at my current organization, I do have...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product is easier to use now that we have had an upgrade. I had to ask multiple times how to...

May 2020
(0)
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Manager

Technology

Everybody uses Kronos' system. It does things that are complicated, and it can do just about...

May 2020
(0)
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Manager

Interfacing and Integration

We have done a lot of customization. Somebody on our team has worked with Kronos really extensively,...

May 2020
(0)
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Manager

Other Observations & Comments

Kronos just does everything, so we are not on their cloud service. We have to physically update our...

May 2020
(0)
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Manager

Service and Support

With Kronos, we get what we pay for. Kronos has different levels of service. We have a person with...

May 2020
(0)
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Manager

Functionality and Upgrades

The vendor is in the process of upgrading. Flash is going away, so we had to go to the newest...

May 2020
(0)
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Manager

Other Observations & Comments

I will be curious to see whether another vendor we are implementing with has a solution that people...

May 2020
(0)
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Manager

Other Observations & Comments

Kronos' system isn’t going anywhere anytime soon. Getting rid of the system would take quite a...

May 2020
(0)
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Manager

Other Observations & Comments

I don’t know that the vendor makes many promises. Kronos is big enough to where they don’t really...

May 2020
(0)
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Manager

ROI / Cost (care and feeding)

With Kronos, we have to pay for everything. We do almost everything ourselves. Kronos is not very...

May 2020
(0)
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Analyst/Coordinator

Relationship

Kronos has been really good to us. We are big fans of their system. We have clocks throughout the...

Apr 2020
(0)
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Manager

Interfacing and Integration

We are limited with the system because Kronos also has a scheduling system. So we have a piece of...

Apr 2020
(0)
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Manager

Functionality and Upgrades

Overall, Workforce Timekeeper is an okay system. I have never used anything else, so I don’t have...

Apr 2020
(0)
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