Workforce Timekeeper (formerly Kronos)
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Implementation and Training
The recent upgrade with Workforce Timekeeper was pretty good. UKG provided their community and all...
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Technology
We need more flexibility in terms of what our version of the product offers. We have many employees...
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Lessons Learned
If I were starting over, I would buy an upgraded version of the product. Workforce Timekeeper is...
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Service and Support
Kronos is expensive and clunky, and UKG's support team is not terribly helpful. We don’t feel like...
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Other Observations & Comments
With UKG, we had a difficult time converting to the cloud. We didn’t even need to go there. UKG is...
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Functionality and Upgrades
We are fairly comfortable with the way UKG works, but their customizations can take a while, and...
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Other Observations & Comments
I am actually looking at contracts to see whether there are opportunities to make sure that the...
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Future Outlook
We are talking about upgrading to the vendor's new system or moving to a different vendor's system....
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Functionality and Upgrades
There is a certain version of the system that we haven't moved to because that version will change a...
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Service and Support
The vendor nickel-and-dimes us for the solution's hardware maintenance and licenses. That is a...
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Service and Support
There are times when we have to reach out to the vendor about the hardware we are ordering. The...
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Other Observations & Comments
We don't really do any training with UKG. They don't offer us any training unless we ask for it, and...
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Relationship
The vendor doesn't really reach out to us about potential issues. We have an old product, but the...
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ROI / Cost
We have had the product for years, and that speaks volumes about whether we are getting our money's...
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Relationship
I would absolutely recommend UKG. I have a lot of faith and trust in UKG; they are a very good...
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Future Outlook
Our next step with UKG is to put in their new product and see whether they step up and deliver the...
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Relationship
We have a great relationship with the UKG, and they partner with us every step of the way to see how...
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Future Outlook
UKG has a new product in their vision, and they have taken their strategic vision for organizations...
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Functionality and Upgrades
I would absolutely buy UKG’s product again. Workforce Timekeeper is a very simple application and is...
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Win/Loss - Why they were selected (by current clients)
One of the reasons that we are moving to UKG Dimensions is that some of the functionality that we...
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Service and Support
If we put in a ticket for a serious issue, the vendor will typically respond right away....
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Relationship
If there is something in Workforce Timekeeper that is not doing what we are hoping or if there is...
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ROI / Cost
We are not moving forward with Workforce Timekeeper, and that is 100% on the vendor. The vendor has...
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Service and Support
The responsiveness of UKG’s staff, both their support staff and the folks involved with the...
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Functionality and Upgrades
Workforce Timekeeper works pretty well, or at least we know it backward and forward. We have...
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ROI / Cost
Ultimate Kronos Group has never promised us functionality that hasn't been delivered. When we work...
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Implementation and Training
We have always had good experiences with the support from Ultimate Kronos Group, especially with...
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Functionality and Upgrades
Workforce Timekeeper is easy to use and user friendly. It is a good tool. Our managers and employees...
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Future Outlook
Workforce Timekeeper is a solid product. It has been great. We will stay with the vendor, but we are...
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Functionality and Upgrades
Some of Workforce Timekeeper’s biggest strengths are the calculation of the totals, the ability to...
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Technology
Some things I would like to see improved are the ability to have multiple callbacks in a single...
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Implementation and Training
We don’t use a ton of training from UKG, but the vendor does offer training if there is new...
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Service and Support
The vendor's service got better when Kronos became UKG. The individuals who we work with on projects...
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Functionality and Upgrades
Sometimes, the vendor shows us the best version of something, and then that version is not always...
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Future Outlook
One reason we are upgrading is that there are things in the current system that don't do what we...
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Service and Support
UKG is responsive whenever we call them, but I don’t know of any times when they have contacted us...
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Lessons Learned
UKG did really well with Workforce Timekeeper.
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Technology
We have had our ups and downs with Workforce Timekeeper. We have an on-premises version. We looked...
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Relationship
Our organization is a small fish for UKG. The vendor has tried to reach out and partner with us,...
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Sales and Contracting
UKG always wants some type of change order for every little thing that we want to change or do. The...
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Functionality and Upgrades
The product is easy to follow. It may be a little difficult for new users to pick up, but as someone...
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Functionality and Upgrades
Some of the notifications and the reporting piece within the product could be a little more...
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Service and Support
UKG’s support has always been a challenge for us. We have had major issues too often to ignore how...
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Relationship
Kronos has a community site where we can put a list of things that we want to see and receive in...
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Relationship
The sales team that we work with is really good, but outside of them, we haven't interacted with UKG...
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Service and Support
Recently, UKG added at least a notification to alert people of planned instances of downtime. That...
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Functionality and Upgrades
I like the ability to make changes in real time in Workforce Timekeeper. I also like the audit log...
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Service and Support
Our account manager changed. We sent over a couple of complaints because we needed help with some...
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Service and Support
We get good help from the vendor when we have cases that we need to open up on our payroll side. We...
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Service and Support
There was a bit of a hiccup because we didn't know who was assigned to us during the vendor's merger...
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Relationship
The price is pretty fair for the power that we get behind the system. We are very happy with the...
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Functionality and Upgrades
When we had an upgrade, we met our timeline, and everything went smoothly. In the upgrade, the...
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Implementation and Training
I have heard our end users say that they wish they had more individualized hands-on training instead...
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Functionality and Upgrades
In terms of license verifications, we have to manually key those on a monthly basis. It would be...
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Functionality and Upgrades
The easiest part of the Kronos software is that once someone knows how to read the time card, it is...
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Functionality and Upgrades
The product is not user friendly when we are trying to find certain things. Unless someone sits down...
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Implementation and Training
I have been at our organization for a while, and I only recall very few enhancements where we have...
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Interfacing and Integration
We have an interface between the Kronos software and our scheduling product. Sometimes, there are...
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Relationship
We have little involvement from UKG when there is any type of communication coming. We have one...
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Service and Support
We don't have to use the vendor’s support people very often, but when we do, they are really good....
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Future Outlook
I think our future satisfaction with the product will be high because we have had some meetings...
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ROI / Cost
UKG is comparable to any big corporation, so I can't say I am surprised that we get charged certain...
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Functionality and Upgrades
We can get a lot of the information from the schedule into the product, so we don’t have to do...
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Technology
The product needs to be a little bit faster. It can be slow. We used to be able to hover over an...
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Relationship
We don't always hear from the vendor about software issues in Workforce Timekeeper. After the...
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Interfacing and Integration
Workforce Timekeeper doesn't have to be as customizable as another product that we use from the...
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ROI / Cost
Our labor contracts have some really complex requirements, and Workforce Timekeeper hasn't been able...
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Functionality and Upgrades
UKG's product integrity is very good. However, when they move to a newer version of the system, we...
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Implementation and Training
I would like it to be easier to set up and maintain integrations in the system. However, UKG's...
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Lessons Learned
I am sure the system works as it was promoted to us, but our organization bastardized things. What...
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Functionality and Upgrades
I would like to see more structure for creating things. There are a lot of free-text fields, and it...
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ROI / Cost
The vendor does not avoid charging for every little thing. Their business model is to...
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Implementation and Training
The vendor's implementation teams are on point. They definitely know what they are doing.
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Functionality and Upgrades
I would like the accrued time to be more accurate and up-to-date in Workforce Timekeeper.
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Functionality and Upgrades
The system's ease of use is its strength. Even when the accounting team does some high-level edits...
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ROI / Cost
We added the attendance feature at a later date, and it was new to us. That piece of the system has...
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Functionality and Upgrades
It would be helpful to have some shortcuts in the system, such as quick actions. My instinct is that...
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