Workforce Timekeeper (formerly Kronos)
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

In terms of license verifications, we have to manually key those on a monthly basis. It would be...

Apr 2022
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Manager

The easiest part of the Kronos software is that once someone knows how to read the time card, it is...

Mar 2022
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Manager

The product is not user friendly when we are trying to find certain things. Unless someone sits down...

Mar 2022
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Manager

I have been at our organization for a while, and I only recall very few enhancements where we have...

Mar 2022
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Manager

We have an interface between the Kronos software and our scheduling product. Sometimes, there are...

Mar 2022
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Manager

We have little involvement from UKG when there is any type of communication coming. We have one...

Mar 2022
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Manager

We don't have to use the vendor’s support people very often, but when we do, they are really good....

Mar 2022
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Manager

I think our future satisfaction with the product will be high because we have had some meetings...

Mar 2022
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Manager

UKG is comparable to any big corporation, so I can't say I am surprised that we get charged certain...

Mar 2022
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Manager

We can get a lot of the information from the schedule into the product, so we don’t have to do...

Mar 2022
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Manager

The product needs to be a little bit faster. It can be slow. We used to be able to hover over an...

Mar 2022
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COO

We don't always hear from the vendor about software issues in Workforce Timekeeper. After the...

Mar 2022
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COO

Workforce Timekeeper doesn't have to be as customizable as another product that we use from the...

Mar 2022
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COO

Our labor contracts have some really complex requirements, and Workforce Timekeeper hasn't been able...

Mar 2022
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Analyst/Coordinator

UKG's product integrity is very good. However, when they move to a newer version of the system, we...

Mar 2022
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Analyst/Coordinator

I would like it to be easier to set up and maintain integrations in the system. However, UKG's...

Mar 2022
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Analyst/Coordinator

I am sure the system works as it was promoted to us, but our organization bastardized things. What...

Mar 2022
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Analyst/Coordinator

I would like to see more structure for creating things. There are a lot of free-text fields, and it...

Mar 2022
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Manager

The vendor does not avoid charging for every little thing. Their business model is to...

Mar 2022
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Manager

The vendor's implementation teams are on point. They definitely know what they are doing.

Mar 2022
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Analyst/Coordinator

I would like the accrued time to be more accurate and up-to-date in Workforce Timekeeper.

Mar 2022
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Analyst/Coordinator

The system's ease of use is its strength. Even when the accounting team does some high-level edits...

Feb 2022
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Analyst/Coordinator

We added the attendance feature at a later date, and it was new to us. That piece of the system has...

Feb 2022
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Analyst/Coordinator

It would be helpful to have some shortcuts in the system, such as quick actions. My instinct is that...

Feb 2022
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Director

UKG has done a fantastic job of keeping us in the loop, and we have continued to move with them. The...

Jan 2022
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Director

We recently sent an RFI to UKG to see whether they wanted to be part of the selection for an...

Jan 2022
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Director

UKG definitely avoids charging us for every little thing. We seldom ever get a bill for anything. We...

Jan 2022
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Director

UKG continues to grow, and they continue to keep us updated. All healthcare organizations have had...

Jan 2022
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Director

Our nursing executives love UKG's system because of its advanced scheduler tool. Being able to...

Jan 2022
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Analyst/Coordinator

UKG's support is really good. We don't have to reach out to the support people often. The support is...

Jan 2022
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Analyst/Coordinator

The way that we are using the product today is very static. We just use the product for what we do....

Jan 2022
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Analyst/Coordinator

Workforce Timekeeper isn’t part of our long-term plans because we want to standardize our solutions...

Jan 2022
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Analyst/Coordinator

The fact that this product is Java based is a hit against it. We have to maintain a specific Java...

Jan 2022
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Analyst/Coordinator

If we were to get very granular with the permissions, we could lock out a lot of menus from end...

Jan 2022
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Analyst/Coordinator

Workforce Timekeeper has been reliable and has done its job well. The vendor has been pretty good to...

Jan 2022
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Analyst/Coordinator

There are certain things we don't use with Workforce Timekeeper, but UKG still charges us for them....

Jan 2022
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Director

The Kronos system does exactly what we need it to do. It is a simple timekeeper and scheduling...

Nov 2021
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Analyst/Coordinator

The vendor typically works hand in hand with us as we go through updates to make sure that...

Oct 2021
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Analyst/Coordinator

The system has become a bit more challenging for our managers in the last upgrade. Doing time cards...

Oct 2021
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Director

I am fortunate to have the level of access that allows me to do additional reporting, but the...

Oct 2021
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Director

I am not sure whether the vendor is proactive. Now that they have gone to another company, they are...

Oct 2021
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Director

The solution meets our needs in terms of recording time and pay. Of course, our IT team does a lot...

Oct 2021
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Director

The drop-down fields have some standardization opportunities. When we search for something,...

Oct 2021
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Manager

There are some things that UKG could improve upon, but I know the vendor is working on those things...

Oct 2021
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Manager

Not a whole lot has changed in Workforce Timekeeper, so there hasn't been a lot of new training....

Oct 2021
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Manager

We have interfaces with Workforce Timekeeper that we maintain, and a lot of work goes into that...

Oct 2021
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Manager

We integrate our scheduling system with the time cards, and that is what we like most about UKG’s...

Oct 2021
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Director

The vendor is really trying to be proactive as they move forward. I have only ever dealt with one...

Oct 2021
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Manager

We are upgrading the system, and we haven’t really seen any improvements yet. Our goal is to...

Oct 2021
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Manager

We are trying to get the functionality for our users to self-schedule. We don’t have that...

Oct 2021
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Manager

It has been very difficult to change the system, so we haven't done everything. When changing the...

Oct 2021
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Analyst/Coordinator

Most of the things that we need from the solution are already available in it. There aren't a lot of...

Sep 2021
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Analyst/Coordinator

There isn't as much additional training for the solution as we really need. We don't get a lot of...

Sep 2021
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Analyst/Coordinator

I haven't seen anything in the product that doesn't work as promoted. It is a really good product....

Sep 2021
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Analyst/Coordinator

The one problem with the product is that there is an extra cost if we want to use it to easily...

Sep 2021
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Analyst/Coordinator

The vendor delivers new technology that meets our needs. There are improvements coming, and the...

Sep 2021
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Analyst/Coordinator

The vendor has come out and let us know about new features and options that would be beneficial for...

Sep 2021
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Manager

I would tell others to be patient with Workforce Timekeeper. It is fairly complicated, so the more...

Aug 2021
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Manager

UKG's training leaves a lot to be desired. It would be really nice if UKG could provide some paper...

Aug 2021
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Manager

UKG’s helpline is extremely helpful when we call them, and they always seem like they are able to...

Aug 2021
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Director

I don't have any problems with Kronos. Their training is mandatory for all leaders that keep time.

Jul 2021
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Director

I have used Workforce Timekeeper at other facilities, and I know that it can do more things than we...

Jul 2021
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VP/Other Executive

We are using other scheduling systems for some of our clinical areas, so the solution is clearly not...

Jul 2021
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VP/Other Executive

We don’t receive our money’s worth with UKG. That is just based on the support and cost of things....

Jul 2021
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