Uniphy Comments

 

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User Commentary

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CIO

Implementation and Training

We really struggled with the implementation of this product because getting live took us a long...

Nov 2019
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CIO

Relationship

Uniphy Health's president has been pretty involved with our account. If there are issues, I am...

Nov 2019
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Director

Functionality and Upgrades

We bought Uniphy specifically to meet specific business needs around our physician engagement and...

Oct 2019
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Director

ROI / Cost (care and feeding)

Initially, Uniphy Health System didn’t really have a whole bunch of capital, so they didn’t have a...

Oct 2019
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Director

Service and Support

Uniphy Health System had a third party that they used to do the implementation, and I wasn’t...

Oct 2019
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Director

Functionality and Upgrades

We primarily bought Uniphy for the secure texting piece, even though we put a bunch of other...

Oct 2019
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Director

Interfacing and Integration

Uniphy Health System didn’t have much in R&D money, so when we started talking about integrations...

Oct 2019
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Director

Future Outlook

There is nothing new coming out. Other companies are doing a lot more and thinking outside of the...

Oct 2019
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VP/Other Executive

Implementation and Training

Harris Healthcare has problems implementing upgrades. I would absolutely not buy this product again.

Oct 2019
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VP/Other Executive

Future Outlook

Everything we have developed for the system and the service we get works fine, so we are on...

Oct 2019
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VP/Other Executive

ROI / Cost (care and feeding)

Before the acquisition, Uniphy Health System LLC kept their promises. Harris Healthcare is...

Oct 2019
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VP/Other Executive

Relationship

Things with Uniphy Health System LLC have gotten worse over the last year since they were taken over...

Oct 2019
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VP/Other Executive

ROI / Cost (care and feeding)

Harris Healthcare has a reputation for nickel-and-diming customers to death, and we are now seeing...

Oct 2019
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Manager

Functionality and Upgrades

Uniphy has an administrative view that is very nice. I love having the ability to use my desktop to...

Aug 2019
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Manager

Functionality and Upgrades

Our clinicians that are using Uniphy use it well. We know that about 50% of our clinicians have...

Aug 2019
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CIO

Future Outlook

We have made the decision to move to our EMR vendor’s secure communications solution for several...

Jul 2019
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CIO

Service and Support

Uniphy Health System LLC helped adapt our secure messaging platform to our workflow, and that made...

Mar 2019
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CIO

Win/Loss - Why they were selected (by current clients)

We selected Uniphy Health System LLC because they delivered on all their promises.

Mar 2019
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Manager

Service and Support

Uniphy Health has gone through a lot of changes over the years. The name of the company and the name...

Oct 2018
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Manager

Functionality and Upgrades

Some of our physicians continue to complain about the product because they don't like the constant...

Oct 2018
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CIO

Functionality and Upgrades

The number of overhead pages and calls dropped significantly after we rolled out Uniphy. The...

Jul 2018
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CIO

Future Outlook

Uniphy is currently meeting our needs, so we are waiting on making any changes. We are focused on...

Jul 2018
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Director

Win/Loss - Why they were selected (by current clients)

A lot of the other vendors were trying to sell me end-to-end solutions. I was looking for a few...

Jun 2018
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Director

Sales and Contracting

Uniphy Health has been very flexible. We started off telling the vendor that we would have a...

Jun 2018
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Director

Relationship

The people at Uniphy Health are proactive in identifying different things. I work with their CEO...

Jun 2018
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Director

Relationship

I work with a lot of different vendors. There are a lot of them who are great on the front end; the...

Jun 2018
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Director

Functionality and Upgrades

I would rate Uniphy’s overall product quality pretty high. The only caveat is I don't know all the functionality....

Jun 2018
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Director

Implementation and Training

The implementation for Uniphy actually went pretty well. Their team held our hand as we went...

Jun 2018
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Director

Relationship

Uniphy Health is very proactive. They have focus groups that I have been a part of.

Jun 2018
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Director

Relationship

Uniphy Health’s executive involvement has been very strong. The president and the CMO meet with me...

Jun 2018
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Director

Relationship

The board mandated that we get all end users up on the system within 90 days of the initial...

Jun 2018
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Director

Relationship

We are part of a team with Uniphy Health, and they take ownership. That is pretty rare to see with a...

Jun 2018
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Director

Other Observations & Comments

Overall, I am pretty satisfied with Uniphy Health. I would like to see how they can improve the...

Jun 2018
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CIO

Implementation and Training

Uniphy Health is strange compared to other vendors because they continually train us. No one else...

Jun 2018
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CIO

Interfacing and Integration

Uniphy integrates with the solutions we need for interoperability.

Jun 2018
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CIO

Technology

We strongly believe that Uniphy Health's leadership and products are great because they are driven...

Jun 2018
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CIO

Technology

Uniphy Health could improve their app development. Cerner, Epic, and athena each have an app store....

Jun 2018
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VP/Other Executive

Implementation and Training

Our work with Uniphy Health is going well. They are the same as they have always been, and they are...

Jun 2018
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VP/Other Executive

Functionality and Upgrades

We have very deep adoption of Uniphy. The nurses, providers, administrators, practice managers, home...

Jun 2018
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VP/Other Executive

Relationship

Uniphy Health bends over backwards for us. During our first texting situation, getting our...

Jun 2018
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VP/Other Executive

Functionality and Upgrades

I can run, code, and develop in a few programming languages, and we have written on Uniphy Health's...

Jun 2018
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VP/Other Executive

ROI / Cost (care and feeding)

We did a cost-containment exercise, and we have saved over a million dollars a year. We have an act...

Jun 2018
 Helpful

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VP/Other Executive

Relationship

I can't say enough good things about Uniphy Health. We are a traditional, old-school IT shop; we...

Jun 2018
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Director

Win/Loss - Why they were selected (by current clients)

We chose to use Uniphy because it is simple. We just downloaded the app, and it is already running.

Nov 2017
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Director

Lessons Learned

We did a little extra work on Uniphy for our active directory integration. We made it so that when...

Nov 2017
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Director

Functionality and Upgrades

Uniphy is very simple to use, and it is fairly reasonably priced compared to other solutions.

Nov 2017
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Director

Functionality and Upgrades

We maintain all of our on-call employees in Uniphy, and we get patients' lab results to the...

Nov 2017
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Director

Other Observations & Comments

We have consult delivery in Uniphy. If people do consults with doctors, the app will notify the...

Nov 2017
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Director

Functionality and Upgrades

Uniphy is very simple. Users just need to know the name of the people they want to contact, and they...

Nov 2017
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Director

Functionality and Upgrades

It only takes one download of Uniphy to have access to secure texting, a patient app, and a...

Nov 2017
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Director

Win/Loss - Why they were selected (by current clients)

We didn't initially plan on using Uniphy. We evaluated several vendors, but Uniphy Health offered...

Nov 2017
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Director

Functionality and Upgrades

Uniphy users receive notifications as soon as a message is read. However, Uniphy Health needs to...

Nov 2017
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COO

Win/Loss - Why they were selected (by current clients)

When we first working with Uniphy Health, they were the most flexible vendor. They allowed us to...

Nov 2017
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COO

Functionality and Upgrades

We see Uniphy as a communication tool between homecare workers and the nurses in the office. The...

Nov 2017
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COO

Other Observations & Comments

We started using Uniphy with the goal of reducing hospitalizations, rehospitalizations, and ER...

Nov 2017
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COO

Other Observations & Comments

We wanted Uniphy Health to help us reduce hospitalizations and ER visits. The project timeline...

Nov 2017
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COO

Functionality and Upgrades

We really struggled with reporting in Uniphy. We built the system with Uniphy Health, and part of...

Nov 2017
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COO

Implementation and Training

Uniphy Health doesn’t ever nickel-and-dime us. In fact, they have been incredibly generous. They...

Nov 2017
 Helpful

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COO

Other Observations & Comments

We don’t have Uniphy Health interfaced with any other systems, but we would like to interface it...

Nov 2017
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COO

Functionality and Upgrades

Uniphy meets our reporting needs. We worked with Uniphy Health on further customizing it to meet our...

Nov 2017
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COO

Service and Support

Support for Uniphy is good, although we didn’t have the money to pay for some of the things that we...

Nov 2017
 Helpful

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COO

Relationship

At the beginning of this project with Uniphy Health, we had frequent calls with their leadership...

Nov 2017
 Helpful

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COO

Functionality and Upgrades

Uniphy Health allows us to customize the system, which is important in our business. It gives us the...

Nov 2017
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Analyst/Coordinator

Interfacing and Integration

I wish that I could send Uniphy Health our on-call schedule in a spreadsheet so that they could get...

Nov 2017
 Helpful

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Analyst/Coordinator

Other Observations & Comments

When we are onboarding new physicians, they are very excited to have Uniphy as a way of...

Nov 2017
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Analyst/Coordinator

Other Observations & Comments

Our nurses are utilizing Uniphy more than our physicians are. In the intensive care unit, for...

Nov 2017
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Analyst/Coordinator

Other Observations & Comments

We put Uniphy on desktops because we don’t give phones out to everybody. There are only certain...

Nov 2017
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Analyst/Coordinator

Other Observations & Comments

I think Uniphy is a great tool; it is just very hard to judge the product quality because I don't...

Nov 2017
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Analyst/Coordinator

Other Observations & Comments

I think that we will be utilizing Uniphy for the foreseeable future. I hope that we will get more...

Nov 2017
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Analyst/Coordinator

Functionality and Upgrades

We have several phones that have Uniphy but dozens of nurses that share the phones, and when we got...

Nov 2017
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Analyst/Coordinator

Service and Support

I think that the customer service for Uniphy Health is outstanding. Uniphy Health's support is...

Nov 2017
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CMO

Other Observations & Comments

Uniphy is probably 80% physician driven and 20% nurse driven, and that is only because we recently...

Oct 2017
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CMO

Other Observations & Comments

We still will not count a text sent by a doctor to a nurse as an order. From a regulatory...

Oct 2017
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CMO

Win/Loss - Why they were selected (by current clients)

The primary reason for Uniphy was for HIPAA-compliant texting among the physicians. Uniphy also...

Oct 2017
 Helpful

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CMO

Other Observations & Comments

The next thing we want to do with Uniphy is to be able to take some of the data that we already have...

Oct 2017
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CMO

Other Observations & Comments

We would like to have Uniphy interfaced with the practice manager database. If we couldn't make the...

Oct 2017
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CMO

Relationship

Uniphy Health is always looking to make the product better. They are looking at the bed manager for...

Oct 2017
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CMO

Interfacing and Integration

Uniphy is kind of a standalone product. We haven't really seen the interface piece. We have to...

Oct 2017
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CMO

Interfacing and Integration

As a HIPAA-compliant texting system, I would give Uniphy top marks. But as a physician-support...

Oct 2017
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CMO

Relationship

Uniphy Health is always in contact with us about what we need to do. We get monthly reports, and...

Oct 2017
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CMO

Functionality and Upgrades

From a provider-to-provider communication standpoint, Uniphy Health has evolved how communication...