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Commentary Summary
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User Commentary
Director
The problems with the system are privacy and a lack of flexibility. Also, the system slows down a...
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Director
There haven’t been any upgrades. I am not joking; there have been no upgrades. There have not been...
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Director
Incorporating lab reports and other reports into the chart is kind of a clunky process. Reviewing...
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Director
There are a couple of problems with Valant EHR. The program has been very rigid. It is unable to...
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Director
I use the system fine. It is much better than what we had. It hasn’t changed in any meaningful way...
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Director
The system is very inflexible in terms of the kinds of reports it generates. For example, if I want...
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Director
Valant charges for a lot of things. We run credit cards through the system, and Valant has to...
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Director
We have a contract with Valant for the next year or so, but past that, I don’t know whether they...
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Director
We get a generally bad vibe from Valant when they are so unresponsive and inflexible. There are...
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Director
When it comes to delivering new technology that meets our needs, Valant does terribly. They don’t do...
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Director
We get our work and our notes done, so the system isn’t terrible. It is totally adequate. It is like...
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Director
People who use Apple computers have had to cease updating them so that the system can still function...
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Director
Early on, the executive involvement was spectacular. Then we had an issue with the contract and...
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Director
The ongoing support is fine. We have had small issues, and Valant has resolved them most of the...
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Director
There is an adversarial quality with Valant that I don’t like. They have had tons of turnover over...
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Manager
Things with Valant are not great. One of our biggest challenges is we have issues with the people...
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Manager
The system is fine, but it is not great. It does what it is supposed to do for the most part. There...
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Manager
Whether Valant's solution is part of our long-term plans is debatable. We haven’t actively looked at...
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Manager
I wouldn’t really say that Valant keeps all of their promises. Part of the issue is that Valant...
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Manager
I am not aware of extra things that Valant charges us for. If I add additional therapists, obviously...
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Manager
How easy the system is to use depends on who we talk to. I don't have any problem with the things...
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Manager
If we can get in touch with someone, Valant’s support is great. The time it takes to get ahold of...
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Manager
We are not really thrilled with Valant. I think their system might be okay for small offices. But...
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VP/Other Executive
Valant maybe overpromises. Their strongest attribute is absolutely their customer service. They...
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VP/Other Executive
Valant does have a very stable product. They follow through on what they offer. I would recommend...
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VP/Other Executive
It seems that Valant’s leadership could use improvement. When we first signed on with Valant, they...
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VP/Other Executive
The ongoing support is usually very good, but with the rollout of a new product, it seems like...
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VP/Other Executive
I am extremely frustrated with Valant. I was informed recently that Valant is not supporting the...
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VP/Other Executive
The product is good and makes our providers really happy. They like the ease of documenting; that is...
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VP/Other Executive
The system is easy to use. We don’t have to dive through a lot of menus, and Valant’s knowledge base...
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VP/Other Executive
There are some things that the system could do more of in terms of thinking for the providers. It...
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