Valant EHR Comments

 

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Current Time Inside Cache Tag Helper: 12/1/2020 2:28:38 AM and Model.EvProductId = 67376

Commentary Summary

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User Commentary

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Director

Technology

The problems with the system are privacy and a lack of flexibility. Also, the system slows down a...

Apr 2020
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Director

Functionality and Upgrades

There haven’t been any upgrades. I am not joking; there have been no upgrades. There have not been...

Apr 2020
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Director

Functionality and Upgrades

Incorporating lab reports and other reports into the chart is kind of a clunky process. Reviewing...

Apr 2020
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Director

Relationship

There are a couple of problems with Valant EHR. The program has been very rigid. It is unable to...

Apr 2020
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Director

Relationship

I use the system fine. It is much better than what we had. It hasn’t changed in any meaningful way...

Apr 2020
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Director

Functionality and Upgrades

The system is very inflexible in terms of the kinds of reports it generates. For example, if I want...

Apr 2020
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Director

ROI / Cost (care and feeding)

Valant charges for a lot of things. We run credit cards through the system, and Valant has to...

Apr 2020
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Director

Lessons Learned

We have a contract with Valant for the next year or so, but past that, I don’t know whether they...

Apr 2020
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Director

Functionality and Upgrades

We get a generally bad vibe from Valant when they are so unresponsive and inflexible. There are...

Apr 2020
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Director

Technology

When it comes to delivering new technology that meets our needs, Valant does terribly. They don’t do...

Apr 2020
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Director

Functionality and Upgrades

We get our work and our notes done, so the system isn’t terrible. It is totally adequate. It is like...

Apr 2020
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Director

Technology

People who use Apple computers have had to cease updating them so that the system can still function...

Apr 2020
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Director

Relationship

Early on, the executive involvement was spectacular. Then we had an issue with the contract and...

Apr 2020
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Director

Service and Support

The ongoing support is fine. We have had small issues, and Valant has resolved them most of the...

Apr 2020
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Director

Relationship

There is an adversarial quality with Valant that I don’t like. They have had tons of turnover over...

Apr 2020
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Manager

Technology

Things with Valant are not great. One of our biggest challenges is we have issues with the people...

Mar 2020
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Manager

Functionality and Upgrades

The system is fine, but it is not great. It does what it is supposed to do for the most part. There...

Mar 2020
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Manager

Future Outlook

Whether Valant's solution is part of our long-term plans is debatable. We haven’t actively looked at...

Mar 2020
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Manager

Functionality and Upgrades

I wouldn’t really say that Valant keeps all of their promises. Part of the issue is that Valant...

Mar 2020
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Manager

ROI / Cost (care and feeding)

I am not aware of extra things that Valant charges us for. If I add additional therapists, obviously...

Mar 2020
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Manager

Other Observations & Comments

How easy the system is to use depends on who we talk to. I don't have any problem with the things...

Mar 2020
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Manager

Other Observations & Comments

If we can get in touch with someone, Valant’s support is great. The time it takes to get ahold of...

Mar 2020
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Manager

Other Observations & Comments

We are not really thrilled with Valant. I think their system might be okay for small offices. But...

Mar 2020
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VP/Other Executive

Other Observations & Comments

Valant maybe overpromises. Their strongest attribute is absolutely their customer service. They...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

Valant does have a very stable product. They follow through on what they offer. I would recommend...

Mar 2020
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VP/Other Executive

Relationship

It seems that Valant’s leadership could use improvement. When we first signed on with Valant, they...

Mar 2020
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VP/Other Executive

Relationship

The ongoing support is usually very good, but with the rollout of a new product, it seems like...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

I am extremely frustrated with Valant. I was informed recently that Valant is not supporting the...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

The product is good and makes our providers really happy. They like the ease of documenting; that is...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

The system is easy to use. We don’t have to dive through a lot of menus, and Valant’s knowledge base...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

There are some things that the system could do more of in terms of thinking for the providers. It...

Mar 2020
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COO

Functionality and Upgrades

There are some issues with the current product; Valant really needs to move us to their new...

Jan 2020
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COO

Functionality and Upgrades

Valant has kept their promises up to this point. The promise that has been a problem for them is...

Jan 2020
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COO

Functionality and Upgrades

The software works extremely well. It does everything Valant promised it would do. Valant EHR is...

Jan 2020
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COO

Service and Support

The upgrades Valant has done have been pretty seamless for us. That being said, it’s not like a lot...

Jan 2020
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COO

Service and Support

The integration with billing and prescribing is excellent; it always works. We have had some...

Jan 2020
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COO

Service and Support

The support from Valant has been a little bit of a struggle. I think they were understaffed for a...

Jan 2020
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COO

Service and Support

Valant is monitoring the system all the time. Being a small practice, it is kind of nice that it is...

Jan 2020
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Manager

Functionality and Upgrades

Valant EHR is a great product. I am really happy with it. I can view billing and reporting in...

Dec 2019
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Manager

Interfacing and Integration

Integration has been the key to Valant EHR. It integrates with our other systems and makes them act...

Dec 2019
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