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Valant EHR Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Technology
The problems with the system are privacy and a lack of flexibility. Also, the system slows down a...
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Director
Functionality and Upgrades
There haven’t been any upgrades. I am not joking; there have been no upgrades. There have not been...
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Director
Functionality and Upgrades
Incorporating lab reports and other reports into the chart is kind of a clunky process. Reviewing...
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Director
Relationship
There are a couple of problems with Valant EHR. The program has been very rigid. It is unable to...
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Director
Relationship
I use the system fine. It is much better than what we had. It hasn’t changed in any meaningful way...
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Director
Functionality and Upgrades
The system is very inflexible in terms of the kinds of reports it generates. For example, if I want...
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Director
ROI / Cost (care and feeding)
Valant charges for a lot of things. We run credit cards through the system, and Valant has to...
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Director
Lessons Learned
We have a contract with Valant for the next year or so, but past that, I don’t know whether they...
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Director
Functionality and Upgrades
We get a generally bad vibe from Valant when they are so unresponsive and inflexible. There are...
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Director
Technology
When it comes to delivering new technology that meets our needs, Valant does terribly. They don’t do...
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Director
Functionality and Upgrades
We get our work and our notes done, so the system isn’t terrible. It is totally adequate. It is like...
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Director
Technology
People who use Apple computers have had to cease updating them so that the system can still function...
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Director
Relationship
Early on, the executive involvement was spectacular. Then we had an issue with the contract and...
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Director
Service and Support
The ongoing support is fine. We have had small issues, and Valant has resolved them most of the...
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Director
Relationship
There is an adversarial quality with Valant that I don’t like. They have had tons of turnover over...
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Manager
Technology
Things with Valant are not great. One of our biggest challenges is we have issues with the people...
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Manager
Functionality and Upgrades
The system is fine, but it is not great. It does what it is supposed to do for the most part. There...
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Manager
Future Outlook
Whether Valant's solution is part of our long-term plans is debatable. We haven’t actively looked at...
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Manager
Functionality and Upgrades
I wouldn’t really say that Valant keeps all of their promises. Part of the issue is that Valant...
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Manager
ROI / Cost (care and feeding)
I am not aware of extra things that Valant charges us for. If I add additional therapists, obviously...
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Manager
Other Observations & Comments
How easy the system is to use depends on who we talk to. I don't have any problem with the things...
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Manager
Other Observations & Comments
If we can get in touch with someone, Valant’s support is great. The time it takes to get ahold of...
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Manager
Other Observations & Comments
We are not really thrilled with Valant. I think their system might be okay for small offices. But...
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VP/Other Executive
Other Observations & Comments
Valant maybe overpromises. Their strongest attribute is absolutely their customer service. They...
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VP/Other Executive
Functionality and Upgrades
Valant does have a very stable product. They follow through on what they offer. I would recommend...
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VP/Other Executive
Relationship
It seems that Valant’s leadership could use improvement. When we first signed on with Valant, they...
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VP/Other Executive
Relationship
The ongoing support is usually very good, but with the rollout of a new product, it seems like...
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VP/Other Executive
Functionality and Upgrades
I am extremely frustrated with Valant. I was informed recently that Valant is not supporting the...
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VP/Other Executive
Functionality and Upgrades
The product is good and makes our providers really happy. They like the ease of documenting; that is...
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VP/Other Executive
Functionality and Upgrades
The system is easy to use. We don’t have to dive through a lot of menus, and Valant’s knowledge base...
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VP/Other Executive
Functionality and Upgrades
There are some things that the system could do more of in terms of thinking for the providers. It...
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COO
Functionality and Upgrades
There are some issues with the current product; Valant really needs to move us to their new...
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COO
Functionality and Upgrades
Valant has kept their promises up to this point. The promise that has been a problem for them is...
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COO
Functionality and Upgrades
The software works extremely well. It does everything Valant promised it would do. Valant EHR is...
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COO
Service and Support
The upgrades Valant has done have been pretty seamless for us. That being said, it’s not like a lot...
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COO
Service and Support
The integration with billing and prescribing is excellent; it always works. We have had some...
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COO
Service and Support
The support from Valant has been a little bit of a struggle. I think they were understaffed for a...
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COO
Service and Support
Valant is monitoring the system all the time. Being a small practice, it is kind of nice that it is...
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Manager
Functionality and Upgrades
Valant EHR is a great product. I am really happy with it. I can view billing and reporting in...
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Manager
Interfacing and Integration
Integration has been the key to Valant EHR. It integrates with our other systems and makes them act...
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Manager
Functionality and Upgrades
I really like Valant EHR. It does everything we need it to do. It is user friendly and customizable,...
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Manager
Implementation and Training
The online training has been very helpful for us, and we can use it when we need it.
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Manager
Service and Support
The customer service from Valant is good. They help us when we need help, and I don’t have any...
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CEO/President
Implementation and Training
I love Valant. First of all, they have wonderful training, both live training and online training....
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CEO/President
ROI / Cost (care and feeding)
When we first looked into Valant EHR, I was referred to it by another person who had it. When I...
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CEO/President
Other Observations & Comments
We still do not use every single aspect of Valant EHR that is available to us. That is our fault,...
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CEO/President
Functionality and Upgrades
I can tell that whoever designed Valant EHR had been in practice. That person knew what was needed...
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CEO/President
Service and Support
I have never called Valant for help and spoken to a person who was rude or unhelpful, and I have...
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CEO/President
Relationship
Valant goes out of their way to help us if we have a problem with another one of our vendors. Valant...
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CEO/President
Technology
Valant EHR is an online program, so I can access it from home. It is secure and HIPAA compliant....
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CEO/President
ROI / Cost (care and feeding)
I would not trade Valant EHR for any less expensive program out there. I get what I pay for. I would...
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CEO/President
Service and Support
If I want Valant to add something, I can send them a suggestion, and they will get back to me. In...
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CEO/President
Implementation and Training
One of the things that Valant offers is live training where I can sit down with them for two days....
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CEO/President
Functionality and Upgrades
I want to be able to pull reports out of Valant EHR. For example, I would like to see the...
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VP/Other Executive
Functionality and Upgrades
The clinical documentation is by far the most provider centric that I have experienced. I was able...
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CEO/President
Functionality and Upgrades
The treatment planning and the measures are fine. It would be nice to have scores embedded into the...
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CEO/President
Technology
I like the simplicity of being able to use the system on a mobile device. I can use voice dictation...
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CEO/President
Functionality and Upgrades
The psychiatric-diagnostic evaluation also incorporates the medical side. The medical piece is very...
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Manager
Functionality and Upgrades
Valant EHR is a wonderful product, and we really like it. We like that we are able to view the...
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Manager
Interfacing and Integration
Everything is integrated. We don't have to have the calendar and notes opened separately. We had to...
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Manager
Functionality and Upgrades
Valant EHR is cloud based, so we don't really have to save materials on our computers and clog...
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Manager
Functionality and Upgrades
There are certain billing tools in Valant EHR that need some revamping. Also, when we refresh the...
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CEO/President
Sales and Contracting
We have been using Valant EHR for a few years, and it has been a helpful system. Valant has kept...
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CEO/President
Service and Support
Valant has had a lot of turnover. We have a different contact than we started with. Despite the...
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CEO/President
Functionality and Upgrades
Valant EHR is not our first EHR. We chose it because we couldn't find any system that specifically...
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CEO/President
Functionality and Upgrades
It is a bit difficult to merge our outcome measures in Valant EHR, so we have to do a lot of manual...
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CEO/President
Functionality and Upgrades
We are always doing assessments with patients; it is a buzzword in behavioral health. Our payers...
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CEO/President
ROI / Cost (care and feeding)
It seems like Valant has pretty good software and customer service. We haven't had too many...
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CEO/President
Functionality and Upgrades
There are some things Valant could improve. I would like to see their treatment plans improved...
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CEO/President
Service and Support
Valant is a pretty involved group. They do try to plan ahead a little bit. The support is the best...
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CEO/President
Functionality and Upgrades
In Valant EHR, we can do session notes, treatment planning, intake notes, and billing, and we have...
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CEO/President
Functionality and Upgrades
I always recommend Valant EHR to anybody who is looking for a new EHR. It is a fantastic product for...
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CEO/President
Functionality and Upgrades
The scoring tools are all in Valant EHR. They are a little hard to get to, but they are in there. We...
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Manager
Functionality and Upgrades
We have issues with data; sometimes when we enter information, it doesn’t get saved. Entering new...
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Manager
Interfacing and Integration
The patient portal wasn’t customizable for patient intake information, so we stopped using it. We...
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Manager
Sales and Contracting
The charges are reasonable. The tech support is good, but I have had a really hard time...
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Manager
Service and Support
I have recommended updates and made suggestions to Valant time and time again. Apparently, they have...
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Manager
Functionality and Upgrades
In our old software, we had a portal where we could see all the claims and select the claims we...
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COO
Functionality and Upgrades
We used Valant to redesign our office practices, like workflows and administrative tasks. We could...
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COO
Implementation and Training
The training was good. Valant has a lot of online tools. We received a lot of personal attention....
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COO
ROI / Cost (care and feeding)
We do have to choose the modules that we want, but within that we do not have any additional fees....
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COO
Technology
The system is cloud based. So when we have a problem, Valant already knows we are having a problem.
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COO
Functionality and Upgrades
We are really happy with the system. I can get information out of it. It has helped us even just...
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COO
Other Observations & Comments
We will be moving to Valant's new platform. There will obviously be bumps in the road, but I...
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COO
Interfacing and Integration
Valant is working on enhancing the billing part of the software. They partner with Waystar for the...
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COO
Functionality and Upgrades
I appreciate that the system works for me on the PM side with financials and billing. My clinicians...
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