Valant EHR Comments

 

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Current Time Inside Cache Tag Helper: 9/23/2020 1:13:06 AM and Model.EvProductId = 67376

Commentary Summary

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User Commentary

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Director

Technology

The problems with the system are privacy and a lack of flexibility. Also, the system slows down a...

Apr 2020
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Director

Functionality and Upgrades

There haven’t been any upgrades. I am not joking; there have been no upgrades. There have not been...

Apr 2020
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Director

Functionality and Upgrades

Incorporating lab reports and other reports into the chart is kind of a clunky process. Reviewing...

Apr 2020
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Director

Relationship

There are a couple of problems with Valant EHR. The program has been very rigid. It is unable to...

Apr 2020
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Director

Relationship

I use the system fine. It is much better than what we had. It hasn’t changed in any meaningful way...

Apr 2020
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Director

Functionality and Upgrades

The system is very inflexible in terms of the kinds of reports it generates. For example, if I want...

Apr 2020
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Director

ROI / Cost (care and feeding)

Valant charges for a lot of things. We run credit cards through the system, and Valant has to...

Apr 2020
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Director

Lessons Learned

We have a contract with Valant for the next year or so, but past that, I don’t know whether they...

Apr 2020
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Director

Functionality and Upgrades

We get a generally bad vibe from Valant when they are so unresponsive and inflexible. There are...

Apr 2020
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Director

Technology

When it comes to delivering new technology that meets our needs, Valant does terribly. They don’t do...

Apr 2020
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Director

Functionality and Upgrades

We get our work and our notes done, so the system isn’t terrible. It is totally adequate. It is like...

Apr 2020
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Director

Technology

People who use Apple computers have had to cease updating them so that the system can still function...

Apr 2020
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Director

Relationship

Early on, the executive involvement was spectacular. Then we had an issue with the contract and...

Apr 2020
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Director

Service and Support

The ongoing support is fine. We have had small issues, and Valant has resolved them most of the...

Apr 2020
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Director

Relationship

There is an adversarial quality with Valant that I don’t like. They have had tons of turnover over...

Apr 2020
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Manager

Technology

Things with Valant are not great. One of our biggest challenges is we have issues with the people...

Mar 2020
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Manager

Functionality and Upgrades

The system is fine, but it is not great. It does what it is supposed to do for the most part. There...

Mar 2020
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Manager

Future Outlook

Whether Valant's solution is part of our long-term plans is debatable. We haven’t actively looked at...

Mar 2020
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Manager

Functionality and Upgrades

I wouldn’t really say that Valant keeps all of their promises. Part of the issue is that Valant...

Mar 2020
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Manager

ROI / Cost (care and feeding)

I am not aware of extra things that Valant charges us for. If I add additional therapists, obviously...

Mar 2020
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Manager

Other Observations & Comments

How easy the system is to use depends on who we talk to. I don't have any problem with the things...

Mar 2020
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Manager

Other Observations & Comments

If we can get in touch with someone, Valant’s support is great. The time it takes to get ahold of...

Mar 2020
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Manager

Other Observations & Comments

We are not really thrilled with Valant. I think their system might be okay for small offices. But...

Mar 2020
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VP/Other Executive

Other Observations & Comments

Valant maybe overpromises. Their strongest attribute is absolutely their customer service. They...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

Valant does have a very stable product. They follow through on what they offer. I would recommend...

Mar 2020
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VP/Other Executive

Relationship

It seems that Valant’s leadership could use improvement. When we first signed on with Valant, they...

Mar 2020
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VP/Other Executive

Relationship

The ongoing support is usually very good, but with the rollout of a new product, it seems like...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

I am extremely frustrated with Valant. I was informed recently that Valant is not supporting the...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

The product is good and makes our providers really happy. They like the ease of documenting; that is...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

The system is easy to use. We don’t have to dive through a lot of menus, and Valant’s knowledge base...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

There are some things that the system could do more of in terms of thinking for the providers. It...

Mar 2020
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COO

Functionality and Upgrades

There are some issues with the current product; Valant really needs to move us to their new...

Jan 2020
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COO

Functionality and Upgrades

Valant has kept their promises up to this point. The promise that has been a problem for them is...

Jan 2020
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COO

Functionality and Upgrades

The software works extremely well. It does everything Valant promised it would do. Valant EHR is...

Jan 2020
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COO

Service and Support

The upgrades Valant has done have been pretty seamless for us. That being said, it’s not like a lot...

Jan 2020
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COO

Service and Support

The integration with billing and prescribing is excellent; it always works. We have had some...

Jan 2020
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COO

Service and Support

The support from Valant has been a little bit of a struggle. I think they were understaffed for a...

Jan 2020
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COO

Service and Support

Valant is monitoring the system all the time. Being a small practice, it is kind of nice that it is...

Jan 2020
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Manager

Functionality and Upgrades

Valant EHR is a great product. I am really happy with it. I can view billing and reporting in...

Dec 2019
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Manager

Interfacing and Integration

Integration has been the key to Valant EHR. It integrates with our other systems and makes them act...

Dec 2019
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Manager

Functionality and Upgrades

I really like Valant EHR. It does everything we need it to do. It is user friendly and customizable,...

Jul 2018
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Manager

Implementation and Training

The online training has been very helpful for us, and we can use it when we need it.

Jul 2018
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Manager

Service and Support

The customer service from Valant is good. They help us when we need help, and I don’t have any...

Jul 2018
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CEO/President

Implementation and Training

I love Valant. First of all, they have wonderful training, both live training and online training....

Jul 2018
 Helpful

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CEO/President

ROI / Cost (care and feeding)

When we first looked into Valant EHR, I was referred to it by another person who had it. When I...

Jul 2018
 Helpful

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CEO/President

Other Observations & Comments

We still do not use every single aspect of Valant EHR that is available to us. That is our fault,...

Jul 2018
 Helpful

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CEO/President

Functionality and Upgrades

I can tell that whoever designed Valant EHR had been in practice. That person knew what was needed...

Jul 2018
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CEO/President

Service and Support

I have never called Valant for help and spoken to a person who was rude or unhelpful, and I have...

Jul 2018
 Helpful

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CEO/President

Relationship

Valant goes out of their way to help us if we have a problem with another one of our vendors. Valant...

Jul 2018
 Helpful

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CEO/President

Technology

Valant EHR is an online program, so I can access it from home. It is secure and HIPAA compliant....

Jul 2018
 Helpful

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CEO/President

ROI / Cost (care and feeding)

I would not trade Valant EHR for any less expensive program out there. I get what I pay for. I would...

Jul 2018
 Helpful

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CEO/President

Service and Support

If I want Valant to add something, I can send them a suggestion, and they will get back to me. In...

Jul 2018
 Helpful

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CEO/President

Implementation and Training

One of the things that Valant offers is live training where I can sit down with them for two days....

Jul 2018
 Helpful

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CEO/President

Functionality and Upgrades

I want to be able to pull reports out of Valant EHR. For example, I would like to see the...

Jul 2018
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VP/Other Executive

Functionality and Upgrades

The clinical documentation is by far the most provider centric that I have experienced. I was able...

Jul 2018
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CEO/President

Functionality and Upgrades

The treatment planning and the measures are fine. It would be nice to have scores embedded into the...

Jul 2018
 Helpful

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CEO/President

Technology

I like the simplicity of being able to use the system on a mobile device. I can use voice dictation...

Jul 2018
 Helpful

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CEO/President

Functionality and Upgrades

The psychiatric-diagnostic evaluation also incorporates the medical side. The medical piece is very...

Jul 2018
 Helpful

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Manager

Functionality and Upgrades

Valant EHR is a wonderful product, and we really like it. We like that we are able to view the...

Jul 2018
 Helpful

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Manager

Interfacing and Integration

Everything is integrated. We don't have to have the calendar and notes opened separately. We had to...

Jul 2018
 Helpful

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Manager

Functionality and Upgrades

Valant EHR is cloud based, so we don't really have to save materials on our computers and clog...

Jul 2018
 Helpful

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Manager

Functionality and Upgrades

There are certain billing tools in Valant EHR that need some revamping. Also, when we refresh the...

Jul 2018
 Helpful

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CEO/President

Sales and Contracting

We have been using Valant EHR for a few years, and it has been a helpful system. Valant has kept...

Jul 2018
 Helpful

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CEO/President

Service and Support

Valant has had a lot of turnover. We have a different contact than we started with. Despite the...

Jul 2018
 Helpful

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CEO/President

Functionality and Upgrades

Valant EHR is not our first EHR. We chose it because we couldn't find any system that specifically...

Jul 2018
 Helpful

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CEO/President

Functionality and Upgrades

It is a bit difficult to merge our outcome measures in Valant EHR, so we have to do a lot of manual...

Jul 2018
 Helpful

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CEO/President

Functionality and Upgrades

We are always doing assessments with patients; it is a buzzword in behavioral health. Our payers...

Jul 2018
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CEO/President

ROI / Cost (care and feeding)

It seems like Valant has pretty good software and customer service. We haven't had too many...

Jul 2018
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CEO/President

Functionality and Upgrades

There are some things Valant could improve. I would like to see their treatment plans improved...

Jul 2018
 Helpful

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CEO/President

Service and Support

Valant is a pretty involved group. They do try to plan ahead a little bit. The support is the best...

Jul 2018
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CEO/President

Functionality and Upgrades

In Valant EHR, we can do session notes, treatment planning, intake notes, and billing, and we have...

Jul 2018
 Helpful

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CEO/President

Functionality and Upgrades

I always recommend Valant EHR to anybody who is looking for a new EHR. It is a fantastic product for...

Jul 2018
 Helpful

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CEO/President

Functionality and Upgrades

The scoring tools are all in Valant EHR. They are a little hard to get to, but they are in there. We...

Jul 2018
 Helpful

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Manager

Functionality and Upgrades

We have issues with data; sometimes when we enter information, it doesn’t get saved. Entering new...

Jun 2018
 Helpful

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Manager

Interfacing and Integration

The patient portal wasn’t customizable for patient intake information, so we stopped using it. We...

Jun 2018
 Helpful

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Manager

Sales and Contracting

The charges are reasonable. The tech support is good, but I have had a really hard time...

Jun 2018
 Helpful

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Manager

Service and Support

I have recommended updates and made suggestions to Valant time and time again. Apparently, they have...

Jun 2018
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Manager

Functionality and Upgrades

In our old software, we had a portal where we could see all the claims and select the claims we...

Jun 2018
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COO

Functionality and Upgrades

We used Valant to redesign our office practices, like workflows and administrative tasks. We could...

May 2018
 Helpful

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COO

Implementation and Training

The training was good. Valant has a lot of online tools. We received a lot of personal attention....

May 2018
 Helpful

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COO

ROI / Cost (care and feeding)

We do have to choose the modules that we want, but within that we do not have any additional fees....

May 2018
 Helpful

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COO

Technology

The system is cloud based. So when we have a problem, Valant already knows we are having a problem.

May 2018
 Helpful

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COO

Functionality and Upgrades

We are really happy with the system. I can get information out of it. It has helped us even just...

May 2018
 Helpful

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COO

Other Observations & Comments

We will be moving to Valant's new platform. There will obviously be bumps in the road, but I...

May 2018
 Helpful

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COO

Interfacing and Integration

Valant is working on enhancing the billing part of the software. They partner with Waystar for the...

May 2018
 Helpful

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COO

Functionality and Upgrades

I appreciate that the system works for me on the PM side with financials and billing. My clinicians...

May 2018
 Helpful