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KLAS Research Director - Tyson Blauer
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The problems with the system are privacy and a lack of flexibility. Also, the system slows down a...

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There haven’t been any upgrades. I am not joking; there have been no upgrades. There have not been...

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Director

Incorporating lab reports and other reports into the chart is kind of a clunky process. Reviewing...

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Director

There are a couple of problems with Valant EHR. The program has been very rigid. It is unable to...

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Director

I use the system fine. It is much better than what we had. It hasn’t changed in any meaningful way...

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Director

The system is very inflexible in terms of the kinds of reports it generates. For example, if I want...

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Director

Valant charges for a lot of things. We run credit cards through the system, and Valant has to...

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Director

We have a contract with Valant for the next year or so, but past that, I don’t know whether they...

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Director

We get a generally bad vibe from Valant when they are so unresponsive and inflexible. There are...

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Director

When it comes to delivering new technology that meets our needs, Valant does terribly. They don’t do...

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Director

We get our work and our notes done, so the system isn’t terrible. It is totally adequate. It is like...

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Director

People who use Apple computers have had to cease updating them so that the system can still function...

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Director

Early on, the executive involvement was spectacular. Then we had an issue with the contract and...

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Director

The ongoing support is fine. We have had small issues, and Valant has resolved them most of the...

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Director

There is an adversarial quality with Valant that I don’t like. They have had tons of turnover over...

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Manager

Things with Valant are not great. One of our biggest challenges is we have issues with the people...

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Manager

The system is fine, but it is not great. It does what it is supposed to do for the most part. There...

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Manager

Whether Valant's solution is part of our long-term plans is debatable. We haven’t actively looked at...

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Manager

I wouldn’t really say that Valant keeps all of their promises. Part of the issue is that Valant...

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Manager

I am not aware of extra things that Valant charges us for. If I add additional therapists, obviously...

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Manager

How easy the system is to use depends on who we talk to. I don't have any problem with the things...

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Manager

If we can get in touch with someone, Valant’s support is great. The time it takes to get ahold of...

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Manager

We are not really thrilled with Valant. I think their system might be okay for small offices. But...

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VP/Other Executive

Valant maybe overpromises. Their strongest attribute is absolutely their customer service. They...

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VP/Other Executive

Valant does have a very stable product. They follow through on what they offer. I would recommend...

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VP/Other Executive

It seems that Valant’s leadership could use improvement. When we first signed on with Valant, they...

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VP/Other Executive

The ongoing support is usually very good, but with the rollout of a new product, it seems like...

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VP/Other Executive

I am extremely frustrated with Valant. I was informed recently that Valant is not supporting the...

Mar 2020
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VP/Other Executive

The product is good and makes our providers really happy. They like the ease of documenting; that is...

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VP/Other Executive

The system is easy to use. We don’t have to dive through a lot of menus, and Valant’s knowledge base...

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VP/Other Executive

There are some things that the system could do more of in terms of thinking for the providers. It...

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Related Reports View All Reports

Behavioral Health 2018: A First Look at Behavioral Health EHR Performance
October 2018



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