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ARIA – Radiation Oncology
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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COO

The service from Varian is great. The service people are very knowledgeable, and they have expertise...

Aug 2021
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COO

I really like the system. It is a stellar product. I like the modern technology that Varian offers....

Aug 2021
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Manager

We had trouble with an update, but Varian must have straightened that out because the next update...

Aug 2021
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Manager

Varian’s training is really good. They are pretty thorough, and people seem to get quite a bit from...

Aug 2021
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Manager

There is always room for improvement, but the system works amazingly well compared to other systems...

Aug 2021
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Manager

The ARIA platform is probably the most complicated system I have, but it operates better than other...

Aug 2021
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Manager

Varian is pretty much a leader in terms of new technology.

Aug 2021
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Manager

The quality of support from Varian is going up. Ever since COVID-19, there has been a big uptick in...

Aug 2021
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Manager

Sometimes we pick up on a quirk in the version we are on, and then that quirk is fixed in the next...

Aug 2021
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Manager

We had problems with a certain interface. Whenever the staff made changes, a message would go across...

Jul 2021
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Manager

Varian is very much based on pay. When we were negotiating our service agreement, I was impressed...

Jul 2021
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Manager

We have done a good job of building a contract and relationship with the vendor. We find the vendor...

Jul 2021
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Manager

The implementations and upgrades for the system are usually lengthy. Once they get organized, they...

Jul 2021
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Manager

Varian is one of the only players in this space, so they have a lot of clients and tend to be busy....

Jul 2021
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Manager

Varian is focused on working well with our EMR and keeping up with the patients that we serve in our...

Jul 2021
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Manager

The vendor had some calculation software for treatment plans that we had to replace because it just...

Jul 2021
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Manager

If an organization is putting in new accelerators, Varian's system is one of the only available...

Jul 2021
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Analyst/Coordinator

Varian makes an effort to reach out and keep us posted on updates, changes, and upcoming issues.

Jun 2021
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Analyst/Coordinator

The ARIA system is a good product. The system does everything we need it to. Varian has been a great...

Jun 2021
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Analyst/Coordinator

There are times when I open cases, and they almost go ignored. The support depends on who we can...

Jun 2021
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Analyst/Coordinator

Our recent upgrade didn't go so well, and that was partially due to Varian's project management.

Jun 2021
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Director

We have multiple Varian products so that everything would be fully integrated. An organization can...

May 2021
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Director

Varian is a large company, so having seemingly simple or small changes to help our workflow is...

May 2021
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Director

Varian does make an effort to listen to our issues and address them. They have applications people...

May 2021
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Manager

We don't tend to have integration issues with anyone who is using ARIA – Radiation Oncology. We...

Apr 2021
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Manager

I am not a super user, so ARIA – Radiation Oncology could definitely have some ease-of-use...

Apr 2021
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Physicist

I really like that the solution has a part called Care Paths where there is a chain of things that...

Apr 2021
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Physicist

The computer will train users to use the system, but the software should be more instinctive. The...

Apr 2021
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Physicist

We decided to use Varian because their products are more integrated than our previous vendor's...

Apr 2021
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VP/Other Executive

In radiation, we have to go with a mix of the vendor's systems. ARIA is integrated. The radiation...

Apr 2021
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Director

Varian has many different applications within the ARIA product, such as being able to fax out...

Mar 2021
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Director

As long as we have Varian in our accelerators, that is a very seamless integration with the tool....

Mar 2021
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(0)
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Physicist

I like the ease of use. The patient data is accessible through the features, and switching between...

Mar 2021
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(0)
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Physicist

I would like for the vendor to make the product even more user friendly. The system is already...

Mar 2021
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(0)
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Manager

The solution is too siloed. It needs to be more integrated. Using it requires us to go to a bunch of...

Mar 2021
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Manager

I think that Varian knows the solution's problems, but they are a big company. They have specialized...

Mar 2021
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(0)
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Manager

Varian is somewhat innovative. There are always new things in the solution. They are developing a...

Mar 2021
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Physicist

I would like the system to have better integration with a certain third-party EMR. Right now, there...

Mar 2021
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Physicist

Varian was just purchased by another vendor, but things haven't changed a lot. The vendor is kind of...

Mar 2021
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Physicist

We pay a lot of money for a support contract from the vendor, but we do not get what we pay for. It...

Mar 2021
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Analyst/Coordinator

The training for the solution is pretty standard because we are dealing with radiation. Varian is...

Mar 2021
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Analyst/Coordinator

The solution is top notch. Varian's technologies are right on the spot. They have very good things....

Mar 2021
||
(0)
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Analyst/Coordinator

The product’s functionality is very good. The user experience is laid out in a tabular format on...

Mar 2021
||
(0)
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Analyst/Coordinator

There are checks and balances within the system so that the clinicians, the dosimetrists, and the...

Mar 2021
||
(0)
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Analyst/Coordinator

Varian’s support network is fantastic. Their customer support people are physicists and things like...

Mar 2021
||
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VP/Other Executive

Overall, the vendor's service is pretty good. They have come to repair or replace things very quickly....

Mar 2021
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VP/Other Executive

The vendor doesn't do a very good job with upgrades, but the solution is quite easy to learn. We...

Mar 2021
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Manager

The system is fine. It works for us. I wouldn’t say it is great, but it meets our needs.

Mar 2021
||
(0)
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Physicist

I haven’t needed any service on ARIA, but occasionally, when a question does come up, Varian’s...

Feb 2021
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Physicist

ARIA is good. When we purchased the product, we had to get the packages, but we could customize a...

Feb 2021
||
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Nurse

If it were up to me, I would buy ARIA again. Varian gives us good guidance and insight, but most of...

Feb 2021
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Physicist

We are moving toward cloud-based products. Our organization has multiple centers, so we share one...

Jan 2021
||
(0)
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Physicist

The trend is to move from a local server to a cloud-based system. The ARIA platform is very...

Jan 2021
||
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VP/Other Executive

Varian really has expertise in oncology, and we hope that that doesn't get lost as they get folded...

Jan 2021
||
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Director

Varian keeps their promises most of the time. Sometimes the version upgrade timelines can be slow....

Jan 2021
||
(0)
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Director

There is a little room for improvement on the phone support. The support people could have a higher...

Jan 2021
||
(0)
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VP/Other Executive

The radiation oncology side for the ARIA platform is pretty good. We like having both the radiation...

Jan 2021
||
(0)
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Manager

I like the Varian product. It has never changed, and we have upgraded. The vendor did really well in...

Jan 2021
||
(0)
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Manager

My only complaint with the product is I wish that it had medical oncology so that the medical...

Jan 2021
||
(0)
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Manager

For radiation oncology, the product works great. We don’t have troubles with the day-to-day items....

Jan 2021
||
(0)
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Director

During the implementations, I have dealt with some new engineers in the field. Communication could...

Jan 2021
||
(0)
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Director

One of the pieces of the product doesn't work smoothly. I just think the trainer could be a little...

Jan 2021
||
(0)
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Director

Varian has improved their ability to provide teaching materials for the end users to use and our...

Jan 2021
||
(0)
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Manager

The recent training for the system went really well. The radiation tool seems to be easier for the...

Jan 2021
||
(0)
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Physicist

I like the system. It is strong and stable and rarely has any problems. My physicians are happy with...

Jan 2021
||
(0)
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CIO

We have had some ups and downs with the platform. We have some things that are well integrated and...

Dec 2020
||
(0)
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CIO

We would like to have more integration with outside systems as well as more functionality. Varian...

Dec 2020
||
(0)
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Manager

In terms of our long-term plans, we eventually want to standardize to one vendor, but that will take...

Nov 2020
||
(0)
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Manager

The upgrade factor is kind of dragging the overall product quality down. We have had some real...

Nov 2020
||
(0)
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Manager

When it comes to ongoing support, we have had some really bad experiences with the resources that...

Nov 2020
||
(0)
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Manager

I don’t think Varian is very proactive at all. I would like to see them reach out to us regularly...

Nov 2020
||
(0)
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Manager

All the systems are expensive; my only real comparison is with other software vendors. I understand...

Nov 2020
||
(0)
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Manager

If someone asked me about Varian, I would say that their product has some advantages that are...

Nov 2020
||
(0)
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Director

When it comes to the support for the system, I have had team members log tickets that sit for a...

Nov 2020
||
(0)
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Director

Varian’s software support is not on par with their hardware linear accelerator support. There are...

Nov 2020
||
(0)
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Director

Even though another vendor is pretty prominent in the space as well, I would still recommend Varian...

Nov 2020
||
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