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ARIA – Radiation Oncology Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Manager

We don't tend to have integration issues with anyone who is using ARIA – Radiation Oncology. We...

Apr 2021
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Manager

I am not a super user, so ARIA – Radiation Oncology could definitely have some ease-of-use...

Apr 2021
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Physicist

I really like that the solution has a part called Care Paths where there is a chain of things that...

Apr 2021
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Physicist

The computer will train users to use the system, but the software should be more instinctive. The...

Apr 2021
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Physicist

We decided to use Varian because their products are more integrated than our previous vendor's...

Apr 2021
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VP/Other Executive

In radiation, we have to go with a mix of the vendor's systems. ARIA is integrated. The radiation...

Apr 2021
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Director

Varian has many different applications within the ARIA product, such as being able to fax out...

Mar 2021
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Director

As long as we have Varian in our accelerators, that is a very seamless integration with the tool....

Mar 2021
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Physicist

I like the ease of use. The patient data is accessible through the features, and switching between...

Mar 2021
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Physicist

I would like for the vendor to make the product even more user friendly. The system is already...

Mar 2021
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Manager

The solution is too siloed. It needs to be more integrated. Using it requires us to go to a bunch of...

Mar 2021
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Manager

I think that Varian knows the solution's problems, but they are a big company. They have specialized...

Mar 2021
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Manager

Varian is somewhat innovative. There are always new things in the solution. They are developing a...

Mar 2021
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Physicist

I would like the system to have better integration with a certain third-party EMR. Right now, there...

Mar 2021
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Physicist

Varian was just purchased by another vendor, but things haven't changed a lot. The vendor is kind of...

Mar 2021
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Physicist

We pay a lot of money for a support contract from the vendor, but we do not get what we pay for. It...

Mar 2021
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Analyst/Coordinator

The training for the solution is pretty standard because we are dealing with radiation. Varian is...

Mar 2021
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Analyst/Coordinator

The solution is top notch. Varian's technologies are right on the spot. They have very good things....

Mar 2021
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Analyst/Coordinator

The product’s functionality is very good. The user experience is laid out in a tabular format on...

Mar 2021
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Analyst/Coordinator

There are checks and balances within the system so that the clinicians, the dosimetrists, and the...

Mar 2021
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Analyst/Coordinator

Varian’s support network is fantastic. Their customer support people are physicists and things like...

Mar 2021
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VP/Other Executive

Overall, the vendor's service is pretty good. They have come to repair or replace things very quickly....

Mar 2021
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VP/Other Executive

The vendor doesn't do a very good job with upgrades, but the solution is quite easy to learn. We...

Mar 2021
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Manager

The system is fine. It works for us. I wouldn’t say it is great, but it meets our needs.

Mar 2021
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Physicist

I haven’t needed any service on ARIA, but occasionally, when a question does come up, Varian’s...

Feb 2021
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Physicist

ARIA is good. When we purchased the product, we had to get the packages, but we could customize a...

Feb 2021
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Nurse

If it were up to me, I would buy ARIA again. Varian gives us good guidance and insight, but most of...

Feb 2021
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Physicist

We are moving toward cloud-based products. Our organization has multiple centers, so we share one...

Jan 2021
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Physicist

The trend is to move from a local server to a cloud-based system. The ARIA platform is very...

Jan 2021
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VP/Other Executive

Varian really has expertise in oncology, and we hope that that doesn't get lost as they get folded...

Jan 2021
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Director

Varian keeps their promises most of the time. Sometimes the version upgrade timelines can be slow....

Jan 2021
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Director

There is a little room for improvement on the phone support. The support people could have a higher...

Jan 2021
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VP/Other Executive

The radiation oncology side for the ARIA platform is pretty good. We like having both the radiation...

Jan 2021
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Manager

I like the Varian product. It has never changed, and we have upgraded. The vendor did really well in...

Jan 2021
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Manager

My only complaint with the product is I wish that it had medical oncology so that the medical...

Jan 2021
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Manager

For radiation oncology, the product works great. We don’t have troubles with the day-to-day items....

Jan 2021
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Director

During the implementations, I have dealt with some new engineers in the field. Communication could...

Jan 2021
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Director

One of the pieces of the product doesn't work smoothly. I just think the trainer could be a little...

Jan 2021
(0)
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Director

Varian has improved their ability to provide teaching materials for the end users to use and our...

Jan 2021
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Manager

The recent training for the system went really well. The radiation tool seems to be easier for the...

Jan 2021
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Physicist

I like the system. It is strong and stable and rarely has any problems. My physicians are happy with...

Jan 2021
(0)
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CIO

We have had some ups and downs with the platform. We have some things that are well integrated and...

Dec 2020
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CIO

We would like to have more integration with outside systems as well as more functionality. Varian...

Dec 2020
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Manager

In terms of our long-term plans, we eventually want to standardize to one vendor, but that will take...

Nov 2020
(0)
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Manager

The upgrade factor is kind of dragging the overall product quality down. We have had some real...

Nov 2020
(0)
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Manager

When it comes to ongoing support, we have had some really bad experiences with the resources that...

Nov 2020
(0)
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Manager

I don’t think Varian is very proactive at all. I would like to see them reach out to us regularly...

Nov 2020
(0)
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Manager

All the systems are expensive; my only real comparison is with other software vendors. I understand...

Nov 2020
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Manager

If someone asked me about Varian, I would say that their product has some advantages that are...

Nov 2020
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Director

When it comes to the support for the system, I have had team members log tickets that sit for a...

Nov 2020
(0)
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Director

Varian’s software support is not on par with their hardware linear accelerator support. There are...

Nov 2020
(0)
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Director

Even though another vendor is pretty prominent in the space as well, I would still recommend Varian...

Nov 2020
(0)
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CIO

Varian has been a longtime partner of ours. ARIA is a very stable product. My team has to support...

Jul 2020
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CIO

Upgrades are major undertakings. It would be great if the upgrade time were shorter, but I don’t...

Jul 2020
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CIO

When COVID-19 hit, we didn’t miss a beat. Varian was ready to flip the switch. The transition may...

Jul 2020
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CIO

The training is usually a combination of on-site and remote training, and Varian’s training is out...

Jul 2020
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Manager

We are putting ARIA in at another site. We haven’t had any upgrades or anything. ARIA is still so...

Jul 2020
(0)
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Manager

Varian offers some good training. Their support has been really good.

Jul 2020
(0)
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Physicist

We use the product to record and verify things, and it is one of the best products for recording and...

Jul 2020
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Physicist

The system works really well for scheduling treatments and managing tasks within the department....

Jul 2020
(0)
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CIO

When people don't complain, that is usually a good thing. I don't hear anything. I don't know...

Jun 2020
(0)
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Physicist

There are a lot of things the vendor comes out with, like little add-ons, that have to be purchased,...

Jun 2020
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Physicist

Lately, I have had to push for software upgrades when they have needed to be done. When I first...

Jun 2020
(0)
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Physicist

The upgrade didn't go well and was not executed well. The end product was good, but for our last...

Jun 2020
(0)
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Analyst/Coordinator

We haven’t found the same flexibility and willingness to change costs and reports to meet our needs...

Jun 2020
(0)
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Analyst/Coordinator

The upgrades on the product have been very strong, and the vendor's service has been very proactive....

Jun 2020
(0)
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Analyst/Coordinator

We haven’t had to push the vendor executives to the same extent that we have had to with the...

Jun 2020
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Manager

As long as an organization has a contract with the vendor, the vendor will not nickel-and-dime the...

Jun 2020
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Manager

I like how we can color-code the appointments; we can’t do that in some other systems.

Jun 2020
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Manager

The system needs improvement in how it integrates with multiple centers or facilities. The medical...

Jun 2020
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Manager

Varian has been pretty good during this COVID-19 pandemic. I have placed a few calls to them, and...

May 2020
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