ARIA – Radiation Oncology Comments

 

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Current Time Inside Cache Tag Helper: 9/20/2020 5:55:45 PM and Model.EvProductId = 212859

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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CIO

Functionality and Upgrades

Varian has been a longtime partner of ours. ARIA is a very stable product. My team has to support...

Jul 2020
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CIO

Functionality and Upgrades

Upgrades are major undertakings. It would be great if the upgrade time were shorter, but I don’t...

Jul 2020
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CIO

Service and Support

When COVID-19 hit, we didn’t miss a beat. Varian was ready to flip the switch. The transition may...

Jul 2020
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CIO

Implementation and Training

The training is usually a combination of on-site and remote training, and Varian’s training is out...

Jul 2020
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Manager

Other Observations & Comments

We are putting ARIA in at another site. We haven’t had any upgrades or anything. ARIA is still so...

Jul 2020
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Manager

Implementation and Training

Varian offers some good training. Their support has been really good.

Jul 2020
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Physicist

Functionality and Upgrades

We use the product to record and verify things, and it is one of the best products for recording and...

Jul 2020
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Physicist

Interfacing and Integration

The system works really well for scheduling treatments and managing tasks within the department....

Jul 2020
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CIO

Functionality and Upgrades

When people don't complain, that is usually a good thing. I don't hear anything. I don't know...

Jun 2020
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Physicist

Other Observations & Comments

There are a lot of things the vendor comes out with, like little add-ons, that have to be purchased,...

Jun 2020
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Physicist

Functionality and Upgrades

Lately, I have had to push for software upgrades when they have needed to be done. When I first...

Jun 2020
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Physicist

Service and Support

The upgrade didn't go well and was not executed well. The end product was good, but for our last...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

We haven’t found the same flexibility and willingness to change costs and reports to meet our needs...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The upgrades on the product have been very strong, and the vendor's service has been very proactive....

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

We haven’t had to push the vendor executives to the same extent that we have had to with the...

Jun 2020
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Manager

Lessons Learned

As long as an organization has a contract with the vendor, the vendor will not nickel-and-dime the...

Jun 2020
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Manager

Functionality and Upgrades

I like how we can color-code the appointments; we can’t do that in some other systems.

Jun 2020
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Manager

Interfacing and Integration

The system needs improvement in how it integrates with multiple centers or facilities. The medical...

Jun 2020
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Manager

Relationship

Varian has been pretty good during this COVID-19 pandemic. I have placed a few calls to them, and...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

We can schedule and charge on ARIA; we essentially treat it like an EMR for radiation oncology. But...

Apr 2020
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COO

Functionality and Upgrades

We went through a pretty deep review process around what we were going to do in both radiation...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

Our oncology EMR is not from Epic, Cerner, or any of those big names. We were using software that...

Mar 2020
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Physician

Technology

We just can't say anything good about ARIA. So much of the problem is the way that the system was...

Mar 2020
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Physician

Functionality and Upgrades

Varian has made zero effort to improve, enhance, modernize, or optimize the solution. Varian is...

Mar 2020
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Physician

Functionality and Upgrades

I would never buy ARIA; it is terrible. The record and verify system is the way ARIA interfaces with...

Mar 2020
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Physician

Relationship

Varian does not keep all their promises with ARIA. Varian will say something is going to be great...

Mar 2020
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Physician

Technology

The salespeople and the training people are all okay, but there is no commitment to certain aspects...

Mar 2020
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Physician

Functionality and Upgrades

ARIA doesn't do well with meaningful use. ARIA doesn't do anything well and is tremendously...

Mar 2020
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Director

Functionality and Upgrades

Our vendor for linear accelerators decided that they were going to quit making the accelerators, so...

Mar 2020
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Director

Interfacing and Integration

If people are in a situation where they have Varian's radiation oncology system and another system,...

Mar 2020
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Director

Interfacing and Integration

If I had to start over, I would probably run my entire department strictly out of Varian's system....

Mar 2020
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Director

Implementation and Training

We didn't have a very good experience with our last upgrade. I don't know whether that was because...

Mar 2020
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Director

Implementation and Training

The vendor’s service is more reactive than proactive. It would be nice to have more on-site training...

Mar 2020
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Director

Functionality and Upgrades

I would probably give Varian a pretty high score for driving tangible outcomes. The vendor is very...

Mar 2020
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Director

Implementation and Training

I think the ease of use goes back to the training. In all the years that I have been at the...

Mar 2020
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Director

Relationship

We can submit suggestions for possible product improvements to Varian. We have several people...

Mar 2020
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Director

Functionality and Upgrades

There are certain features in Varian's competitor system that are very simple. For example, if we...

Mar 2020
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Physicist

Implementation and Training

We use the vendor’s training. They provide amazing training.

Mar 2020
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Physicist

Functionality and Upgrades

I would like to see more reporting from the vendor. There are reports that I would like to pull than...

Mar 2020
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Physicist

Functionality and Upgrades

The current version of the system is easier to use than the old version. The vendor made the new...

Mar 2020
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COO

Functionality and Upgrades

ARIA is sort of like Facebook is to social media. It is what we use. We can’t have anything else;...

Mar 2020
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COO

Other Observations & Comments

Varian has done really well in making sure that they play nicely with the main players in the EMR...

Mar 2020
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COO

Functionality and Upgrades

What is really cool about Varian is that it wasn't just survivorship that we really pushed to work...

Mar 2020
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COO

Other Observations & Comments

Varian needs to watch out for the other big EMR vendors because they are taking over. These vendors...

Mar 2020
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COO

Other Observations & Comments

This is a new area for Varian to dive into, and they have a lot of competition there. They sometimes...

Mar 2020
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Manager

Functionality and Upgrades

We recently had a failed upgrade, so that is going to change my satisfaction with upgrades from what...

Jan 2020
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Manager

Implementation and Training

The training has actually gotten better. As far as ARIA goes, the information is better organized....

Jan 2020
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Manager

Functionality and Upgrades

My whole view of upgrades has changed. The overall product is good, but I don’t always know about...

Jan 2020
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Manager

Service and Support

I would give Varian a high rating on driving tangible outcomes. The company is really committed to...

Jan 2020
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Manager

Functionality and Upgrades

The ARIA system is definitely worth the money. I don’t know what else I would recommend to other...

Jan 2020
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Director

Interfacing and Integration

ARIA’s biggest strength is its integration with our treatment-delivery devices. They are integrated...

Jan 2020
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Director

Service and Support

Things like regular maintenance, communication about regular maintenance, and general system...

Jan 2020
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Director

Other Observations & Comments

The third-party port integration is a good thing that Varian could really work on. Varian likes to...

Jan 2020
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Director

Other Observations & Comments

There are only two players in radiation oncology, and I would seriously recommend that organizations...

Jan 2020
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Director

Service and Support

We have had a positive experience with ARIA on the cloud. Using it has been a learning experience....

Jan 2020
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Manager

Other Observations & Comments

Varian is heavily proprietary. They have such a huge market share that almost everybody in the...

Jan 2020
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Manager

Other Observations & Comments

I would recommend planning ahead fiscally and in terms of project management. Everything with Varian...

Jan 2020
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Manager

Relationship

Varian has been very willing to assist. When companies get big, they tend to become self-absorbed...

Jan 2020
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Manager

Functionality and Upgrades

Varian tries to keep all their promises. The system is very complicated, and our organization is...

Jan 2020
 Helpful

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Manager

Other Observations & Comments

Varian does not nickel-and-dime. The cost is all based on the support agreement, which Varian is...

Jan 2020
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Manager

Other Observations & Comments

We use Citrix for application deployment. And Varian’s application doesn’t always play great with...

Jan 2020
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Manager

Relationship

Varian provides all the information we ever request. We have requested some crazy information, and...

Jan 2020
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Manager

Implementation and Training

Varian’s training is very extensive. They provide a lot of training materials that we can pass on....

Jan 2020
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Manager

Technology

The offerings that Varian does have seem to be everything we want. Our radiation oncology department...

Jan 2020
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Manager

Other Observations & Comments

Varian does an excellent job of communicating and marketing to the radiation oncology world. But...

Jan 2020
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Director

Service and Support

The support people are not responsive. If we put in a ticket, we may or may not hear from them. The...

Jan 2020
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Director

Technology

The vendor is slow to release new technology regarding standard functionality. For instance, they...

Jan 2020
 Helpful

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Director

Other Observations & Comments

Even with all of the shortcomings regarding support, the Varian product is still our standard. We...

Jan 2020
 Helpful

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Director

Implementation and Training

Varian comes on-site for training. Sometimes the trainers come in, and we have to unlearn what they...

Jan 2020
 Helpful

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Director

Service and Support

Varian can have trouble with support on the software side. If they ramped up their software support,...

Jan 2020
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Director

Functionality and Upgrades

I know a lot about the system; I work with it closely. The tool is fairly easy to learn and support,...

Jan 2020
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Physicist

Functionality and Upgrades

We like that we share a single database with Eclipse and our TrueBeam. Having everything integrated...

Jan 2020
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Physicist

Functionality and Upgrades

The fact that everything is so spread out in different workspaces makes looking at all the patient’s...

Jan 2020
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Physicist

Functionality and Upgrades

One improvement I would like to see would be making the system quicker and more responsive. But that...

Jan 2020
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Director

Functionality and Upgrades

ARIA is very easy to comprehend. It is functional for the therapy world. It is hard to verbalize why...

Dec 2019
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Director

Interfacing and Integration

ARIA seems to be becoming more compatible with Epic.

Dec 2019
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Director

Technology

I don’t have any complaints with ARIA right now. The vendor has been pretty innovative with their...

Dec 2019
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Physicist

ROI / Cost (care and feeding)

New technology is just a purchasable option. If there is something new, we always have to buy it; if...

Nov 2019
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VP/Other Executive

Relationship

Our team is very happy with the functionality of the radiation oncology side, and we feel that...

Nov 2019
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Physicist

Other Observations & Comments

We replaced our other system with ARIA. The other system was much more thought out for medical and...

Oct 2019
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CEO/President

Functionality and Upgrades

The system works fine. We rarely if ever have any problems with it. Varian keeps it semiupdated; it...

Oct 2019
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CEO/President

Functionality and Upgrades

We have learned to ask about the hardware requirement every time Varian calls about a major upgrade....

Oct 2019
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Director

Service and Support

We have to escalate pretty heavily in order to get leadership involvement from Varian. Varian is...

Sep 2019
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Director

Functionality and Upgrades

We have a pretty smooth-running department, and Varian’s solution definitely adds value to that....

Sep 2019
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Director

Functionality and Upgrades

Varian’s products are pretty solid from a functionality standpoint; they do what Varian says they...

Sep 2019
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Director

Interfacing and Integration

Varian does quite well with integration. There are still some interfaces that Varian is getting up...

Sep 2019
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Director

Functionality and Upgrades

ARIA is a pretty niche product, and it definitely takes training to understand. ARIA is not...

Sep 2019
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Director

Functionality and Upgrades

There are definitely some functionality areas that Varian could target. We have several bolt-on...

Sep 2019