ARIA – Radiation Oncology Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Product
The system is the best application for radiation oncology treatment planning. The documents use a...
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Product, Value
The good thing about ARIA is that it is very configurable. If you have a talented system admin, you...
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Relationship, Value
When we need support, Varian isn't very easy to work with. They are difficult when we need something...
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Product
Varian doesn't want to integrate their system with anything other than their own machines, so they...
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Relationship
We have some interface issues between Varian and Epic, and I’m not sure why we have those issues....
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Loyalty, Product
Varian has a reporting module, but we have had some ongoing issues with it. It is frequently down,...
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Relationship
We need upgrades for ARIA because some things don't work as well as we know they could. It will help...
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Product
Everything I have ever heard from our end users has been very positive about ARIA. We don’t hear a...
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Relationship, Product
From an IT standpoint, we sometimes struggle with ARIA because Varian is not Epic. However, no other...
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Culture
Of the vendors that I have worked on contracting processes with, Varian has been one of the more...
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Relationship, Product
We have hit a few bumps in the road with the system, but overall, I think that our providers have...
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Product
One of the system's strengths is linking planning and treatment systems. We have another system for...
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Relationship
We have been able to regularly touch base with Varian's support team to review requests and...
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Loyalty, Product
It would be nice if ARIA talked more with our main EHR so that the two systems could be more...
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Product
Our end users have to click too many times to view some things in the system, but I think some of...
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Relationship
Varian could use more support resources. It can sometimes be hard for us to get ahold of the right...
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Product
We are happy with the system. Our people have been very pleased with it, and the system's software...
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Relationship
The level of service that we have received from the vendor's technical support has dropped slightly...
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Operations
Varian does a good job with the implementation. They project manage it, and it is included in the...
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Operations
Varian is somewhat rigid on their availability dates. That is the only reason I am not giving their...
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Value
Varian charges a heck of a lot, but they don't nickel-and-dime. They just charge us a lot. They are...
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Operations, Value
Varian’s official training is very expensive, and it is not very well tailored from an IT...
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Operations, Product
Varian's system is pretty much the gold standard in the industry. It is the product that the...
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Relationship
I don't even know who our Varian executives are. I don't know whether we are big enough to be on...
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Culture, Product
The last encounter we had with Varian for integration was when we were trying to integrate a certain...
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Product
I haven't heard of anything the system can't do. It does everything that we want it to. The vendor's...
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Relationship
Varian's support is pretty good. The vendor is much more proactive than some other vendors we work...
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Loyalty, Product, Value
The system is simple, and the functionality is good for meeting our needs for the treatment portion....
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Product, Value
The product works as expected. It adds efficiency for our cancer center providers.
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Culture, Value
The product is very expensive; we have different licenses for each tab that we open. There is a lot...
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Relationship, Operations
Especially in this remote world that we live in, it has been helpful that every time we have...
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Operations, Product
I don't need to have programming knowledge to build or set up anything in ARIA. I can do everything...
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Relationship, Value
Varian’s support is the biggest part of their overcharges by far. When we first got into ARIA, we...
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Product
We have had some great successes with ARIA, and Varian has worked with us every step of the way. The...
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Relationship
Varian has an email list and a website with all of their notifications. Their service also calls us...
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Value
The biggest benefits of working with the vendor are their treatment machines, record-and-verify...
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Product
There are things in the system that our end users struggle with. Certain documents and tasks don’t...
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Product
The way the product functions makes it easy to schedule multiple appointments at once. However, we...
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Loyalty, Product
In terms of integration with the EMR, the only thing we disliked was getting the provider's...
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Value
Varian seems to charge for everything. I don't know whether we ever get our money's worth out of any...
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Operations, Product
When we first started, we had a learning curve with some of the functions. We also had an issue with...
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Value
Varian doesn’t charge for every little thing. If we want more users, we buy licenses for them.
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Value
Varian has new technology if we want to buy it.
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Relationship, Product
Varian keeps up with technology and keeps making updates. Our staff likes ARIA and does not complain...
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Value
I am not feeling warm and fuzzy about some upgrades in ARIA because of the cost of those upgrades.
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Product
I like the integration that ARIA has with the treatment machines. If we want to run the machines, we...
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