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ARIA – Radiation Oncology Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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VP/Other Executive

Overall, the vendor's service is pretty good. They have come to repair or replace things very quickly....

Mar 2021
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VP/Other Executive

The vendor doesn't do a very good job with upgrades, but the solution is quite easy to learn. We...

Mar 2021
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Manager

The system is fine. It works for us. I wouldn’t say it is great, but it meets our needs.

Mar 2021
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Physicist

I haven’t needed any service on ARIA, but occasionally, when a question does come up, Varian’s...

Feb 2021
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Physicist

ARIA is good. When we purchased the product, we had to get the packages, but we could customize a...

Feb 2021
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Nurse

If it were up to me, I would buy ARIA again. Varian gives us good guidance and insight, but most of...

Feb 2021
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Physicist

We are moving toward cloud-based products. Our organization has multiple centers, so we share one...

Jan 2021
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Physicist

The trend is to move from a local server to a cloud-based system. The ARIA platform is very...

Jan 2021
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VP/Other Executive

Varian really has expertise in oncology, and we hope that that doesn't get lost as they get folded...

Jan 2021
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Director

Varian keeps their promises most of the time. Sometimes the version upgrade timelines can be slow....

Jan 2021
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Director

There is a little room for improvement on the phone support. The support people could have a higher...

Jan 2021
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VP/Other Executive

The radiation oncology side for the ARIA platform is pretty good. We like having both the radiation...

Jan 2021
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Manager

I like the Varian product. It has never changed, and we have upgraded. The vendor did really well in...

Jan 2021
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Manager

My only complaint with the product is I wish that it had medical oncology so that the medical...

Jan 2021
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Manager

For radiation oncology, the product works great. We don’t have troubles with the day-to-day items....

Jan 2021
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Director

During the implementations, I have dealt with some new engineers in the field. Communication could...

Jan 2021
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Director

One of the pieces of the product doesn't work smoothly. I just think the trainer could be a little...

Jan 2021
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Director

Varian has improved their ability to provide teaching materials for the end users to use and our...

Jan 2021
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Manager

The recent training for the system went really well. The radiation tool seems to be easier for the...

Jan 2021
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Physicist

I like the system. It is strong and stable and rarely has any problems. My physicians are happy with...

Jan 2021
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CIO

We have had some ups and downs with the platform. We have some things that are well integrated and...

Dec 2020
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CIO

We would like to have more integration with outside systems as well as more functionality. Varian...

Dec 2020
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Manager

In terms of our long-term plans, we eventually want to standardize to one vendor, but that will take...

Nov 2020
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Manager

The upgrade factor is kind of dragging the overall product quality down. We have had some real...

Nov 2020
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Manager

When it comes to ongoing support, we have had some really bad experiences with the resources that...

Nov 2020
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Manager

I don’t think Varian is very proactive at all. I would like to see them reach out to us regularly...

Nov 2020
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Manager

All the systems are expensive; my only real comparison is with other software vendors. I understand...

Nov 2020
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Manager

If someone asked me about Varian, I would say that their product has some advantages that are...

Nov 2020
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Director

When it comes to the support for the system, I have had team members log tickets that sit for a...

Nov 2020
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Director

Varian’s software support is not on par with their hardware linear accelerator support. There are...

Nov 2020
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Director

Even though another vendor is pretty prominent in the space as well, I would still recommend Varian...

Nov 2020
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CIO

Varian has been a longtime partner of ours. ARIA is a very stable product. My team has to support...

Jul 2020
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CIO

Upgrades are major undertakings. It would be great if the upgrade time were shorter, but I don’t...

Jul 2020
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CIO

When COVID-19 hit, we didn’t miss a beat. Varian was ready to flip the switch. The transition may...

Jul 2020
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CIO

The training is usually a combination of on-site and remote training, and Varian’s training is out...

Jul 2020
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Manager

We are putting ARIA in at another site. We haven’t had any upgrades or anything. ARIA is still so...

Jul 2020
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Manager

Varian offers some good training. Their support has been really good.

Jul 2020
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Physicist

We use the product to record and verify things, and it is one of the best products for recording and...

Jul 2020
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Physicist

The system works really well for scheduling treatments and managing tasks within the department....

Jul 2020
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CIO

When people don't complain, that is usually a good thing. I don't hear anything. I don't know...

Jun 2020
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Physicist

There are a lot of things the vendor comes out with, like little add-ons, that have to be purchased,...

Jun 2020
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Physicist

Lately, I have had to push for software upgrades when they have needed to be done. When I first...

Jun 2020
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Physicist

The upgrade didn't go well and was not executed well. The end product was good, but for our last...

Jun 2020
(0)
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Analyst/Coordinator

We haven’t found the same flexibility and willingness to change costs and reports to meet our needs...

Jun 2020
(0)
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Analyst/Coordinator

The upgrades on the product have been very strong, and the vendor's service has been very proactive....

Jun 2020
(0)
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Analyst/Coordinator

We haven’t had to push the vendor executives to the same extent that we have had to with the...

Jun 2020
(0)
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Manager

As long as an organization has a contract with the vendor, the vendor will not nickel-and-dime the...

Jun 2020
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Manager

I like how we can color-code the appointments; we can’t do that in some other systems.

Jun 2020
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Manager

The system needs improvement in how it integrates with multiple centers or facilities. The medical...

Jun 2020
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Manager

Varian has been pretty good during this COVID-19 pandemic. I have placed a few calls to them, and...

May 2020
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Analyst/Coordinator

We can schedule and charge on ARIA; we essentially treat it like an EMR for radiation oncology. But...

Apr 2020
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COO

We went through a pretty deep review process around what we were going to do in both radiation...

Apr 2020
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Analyst/Coordinator

Our oncology EMR is not from Epic, Cerner, or any of those big names. We were using software that...

Mar 2020
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Physician

We just can't say anything good about ARIA. So much of the problem is the way that the system was...

Mar 2020
(0)
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Physician

Varian has made zero effort to improve, enhance, modernize, or optimize the solution. Varian is...

Mar 2020
(0)
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Physician

I would never buy ARIA; it is terrible. The record and verify system is the way ARIA interfaces with...

Mar 2020
(0)
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Physician

Varian does not keep all their promises with ARIA. Varian will say something is going to be great...

Mar 2020
(0)
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Physician

The salespeople and the training people are all okay, but there is no commitment to certain aspects...

Mar 2020
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Physician

ARIA doesn't do well with meaningful use. ARIA doesn't do anything well and is tremendously...

Mar 2020
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Director

Our vendor for linear accelerators decided that they were going to quit making the accelerators, so...

Mar 2020
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Director

If people are in a situation where they have Varian's radiation oncology system and another system,...

Mar 2020
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Director

If I had to start over, I would probably run my entire department strictly out of Varian's system....

Mar 2020
(0)
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Director

We didn't have a very good experience with our last upgrade. I don't know whether that was because...

Mar 2020
(0)
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Director

The vendor’s service is more reactive than proactive. It would be nice to have more on-site training...

Mar 2020
(0)
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Director

I would probably give Varian a pretty high score for driving tangible outcomes. The vendor is very...

Mar 2020
(0)
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Director

I think the ease of use goes back to the training. In all the years that I have been at the...

Mar 2020
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Director

We can submit suggestions for possible product improvements to Varian. We have several people...

Mar 2020
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Director

There are certain features in Varian's competitor system that are very simple. For example, if we...

Mar 2020
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Physicist

We use the vendor’s training. They provide amazing training.

Mar 2020
(0)
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Physicist

I would like to see more reporting from the vendor. There are reports that I would like to pull than...

Mar 2020
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Physicist

The current version of the system is easier to use than the old version. The vendor made the new...

Mar 2020
(0)
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COO

ARIA is sort of like Facebook is to social media. It is what we use. We can’t have anything else;...

Mar 2020
(0)
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COO

Varian has done really well in making sure that they play nicely with the main players in the EMR...

Mar 2020
(0)
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COO

What is really cool about Varian is that it wasn't just survivorship that we really pushed to work...

Mar 2020
(0)
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COO

Varian needs to watch out for the other big EMR vendors because they are taking over. These vendors...

Mar 2020
(0)
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COO

This is a new area for Varian to dive into, and they have a lot of competition there. They sometimes...

Mar 2020
(0)
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