TrueBeam Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 5:50:56 AM and Model.EvProductId = 49919

Commentary Summary

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User Commentary

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Director

Relationship

Varian has really turned things around, and they are heading in the right direction. In the past,...

Aug 2020
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Director

Service and Support

Varian's field support is excellent. Varian hires good people who want to help. Varian's engineers...

Aug 2020
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Director

Functionality and Upgrades

Our therapists seem really happy with the TrueBeam.

Jul 2020
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Director

ROI / Cost (care and feeding)

We have a service contract with Varian, so we aren't nickel-and-dimed. It was cost effective to set...

Jul 2020
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Manager

Functionality and Upgrades

The TrueBeam works great. It gets the highest score on everything. It is an amazing machine. And I...

Jul 2020
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Manager

Service and Support

Proactive service is not applicable for Varian just because I don’t think any vendor is like that....

Jul 2020
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Physicist

Technology

The TrueBeam is reliable. It never breaks down. The stability and durability are the two best...

Jul 2020
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Physicist

Functionality and Upgrades

The TrueBeam does exactly what we need it to do, and it does it well. I have no problems with the...

Jul 2020
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Physicist

Implementation and Training

In general, the TrueBeam has struggled to integrate with our hospital’s EMR. We have been...

Jul 2020
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Physicist

Functionality and Upgrades

The solution has been really great. I can't really think of many complaints. The only thing I don't...

Jun 2020
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Physicist

Functionality and Upgrades

The vendor has supported us very well during the COVID-19 pandemic. I would tell someone looking at...

Jun 2020
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COO

Functionality and Upgrades

We have a lot of equipment; I joke that we have one of everything. With that said, we just evaluated...

Apr 2020
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COO

Service and Support

The field support team from Varian is exceptional. The people are always there when we need them,...

Apr 2020
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COO

Functionality and Upgrades

We have not really had any big issues or downtime with the TrueBeam. We are very busy and see 40 or...

Apr 2020
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COO

Technology

The TrueBeam is truly the epitome of my lifetime of working with Varian to develop a great tool. I...

Mar 2020
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COO

Technology

Varian is a big dog in the oncology world. Patients wanted to know why they needed an ARIA chart...

Mar 2020
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COO

Functionality and Upgrades

Varian is making a pivot. With the TrueBeam, they have opened the door from the standpoint of the...

Mar 2020
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COO

Relationship

Varian keeps all of their promises better than anybody else. We always want more for less, but we...

Mar 2020
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VP/Other Executive

Interfacing and Integration

Our TrueBeam is currently being integrated with several systems. So there is substantial time spent...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

We like the functionality and reliability of the TrueBeam. We have had success with Varian. To be...

Jan 2020
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VP/Other Executive

Other Observations & Comments

The Varian hardware is run by a different piece of software. It is a possibility that the TrueBeam...

Jan 2020
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VP/Other Executive

Interfacing and Integration

I would give the TrueBeam high marks for interoperability. Everybody can possibly interface with the...

Jan 2020
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Physicist

Technology

Our experience with the TrueBeam has continued to be very good. Reliability and performance are...

Dec 2019
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Physicist

Future Outlook

There were definite improvements with the last software update, specifically with quality assurance...

Dec 2019
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Physicist

Interfacing and Integration

We like that we have the ability to integrate our imaging technology with our treatment delivery...

Dec 2019
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Physicist

Functionality and Upgrades

An improvement we would like to see to TrueBeam would probably be a better MLC design. Right now,...

Dec 2019
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Manager

Functionality and Upgrades

The TrueBeam makes for an efficient workflow for treatment. The integrated respiratory gating is nice....

Dec 2019
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Manager

Relationship

Varian has always been very responsive to us.

Dec 2019
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Manager

Lessons Learned

If people are going to purchase the TrueBeam system, they would get the most out of it if they had...

Dec 2019
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Director

Relationship

Varian is strong right now. They have always been strong on the technology side, but they are...

Nov 2019
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Director

Functionality and Upgrades

TrueBeam is top of the line from a linear accelerator standpoint. The way the solution integrates is...

Nov 2019
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Director

Service and Support

From a support standpoint, Varian has very good hardware folks. A lot of Varian's hardware folks...

Nov 2019
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Director

Service and Support

The service from Varian seems to be very reactive. There is never really any kind of follow-up on...

Nov 2019
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Director

Service and Support

The TrueBeam has very little downtime and fast remote support when needed. Varian has a friendly and...

Nov 2019
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Physicist

Functionality and Upgrades

I don't find the TrueBeam to be as easy to use as other linear accelerators are. Other linear...

Oct 2019
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Physicist

Other Observations & Comments

We would buy the TrueBeam again. Once people go with Varian and drink the Kool-Aid, they need to...

Oct 2019
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Physicist

Service and Support

We get great service from Varian. The person we work with excels at having parts on-site. We only...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

I am mostly satisfied with the TrueBeam. It has been pretty good, and the people in our facility...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

We are buying more TrueBeam machines. The beauty of this machine is that Varian can do maintenance...

Oct 2019
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Analyst/Coordinator

Service and Support

Our biggest worry has always been with Varian's support. Most of our staff's complaints have been...

Oct 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

We feel more nickel-and-dimed with Varian than we do with other vendors that we work with. Varian is...

Oct 2019
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Director

Other Observations & Comments

We will be updating our TrueBeam, and we may move to the Edge Radiosurgery. The advantage of moving...

Sep 2019
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Director

Interfacing and Integration

The functionality of the TrueBeam is excellent, and the product's ability to meet our integration...

Sep 2019
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Physicist

Future Outlook

We are an all-Varian shop, so we have all the TrueBeam equipment. We just went through a selection...

Sep 2019
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Physicist

Technology

We have not had any significant downtime with TrueBeam. The equipment has been solid.

Sep 2019
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Physicist

Implementation and Training

The implementation and training went well. The installers had installation problems, and those...

Sep 2019
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Physicist

Interfacing and Integration

The area that Varian could work on is integration. We are struggling with integrating some things....

Sep 2019
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Physicist

Implementation and Training

The trainers were very familiar with the equipment. They worked with us and understood how we were...

Sep 2019
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Physicist

Functionality and Upgrades

In addition to a good implementation, our upgrade also went smoothly.

Sep 2019
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Physicist

Functionality and Upgrades

While we have issues with other areas, the record and verify portions work really well.

Sep 2019
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VP/Other Executive

Interfacing and Integration

I am not as close to the TrueBeam as our care team is, but I know the product is up and running and...

Aug 2019
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VP/Other Executive

Relationship

Varian keeps their promises 95% of the time. They always push new sales, but they don't...

Jul 2019
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VP/Other Executive

Sales and Contracting

We got rid of our old tool for radiosurgery. Varian's system can do radiosurgery, but there are...

Jul 2019
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VP/Other Executive

Technology

I am not a therapist. Some therapists might rate the tool a little lower in the ease of use because...

Jul 2019
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VP/Other Executive

Service and Support

Varian is giving us support. I wouldn't say that they call to check on my team all the time, but the...

Jul 2019
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VP/Other Executive

Relationship

Even though I am an executive, I haven't really spoken with any of Varian's senior leaders. Nobody...

Jul 2019
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VP/Other Executive

Future Outlook

Varian's tool is a very solid system. I would tell people who are looking at systems to look at the...

Jul 2019
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VP/Other Executive

Interfacing and Integration

The interoperability is good because we have another Varian unit. We have other systems as well and...

Jul 2019
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VP/Other Executive

ROI / Cost (care and feeding)

We have had a couple of issues, but other than that, the system has been great. Treatment times have...

Jul 2019
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VP/Other Executive

Functionality and Upgrades

I would buy TrueBeam again. I have had experience with other systems, and this is a pretty solid...

Jul 2019
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Director

Functionality and Upgrades

One of the main things we like about TrueBeam is the reduced treatment time compared to other...

Jun 2019
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Director

Relationship

We love the TrueBeam. I never thought I would say that. Varian has been a pain in our side in the...

May 2019
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Director

Functionality and Upgrades

The quality of Varian's equipment is good and the support is excellent. Varian has always been the...

May 2019
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Director

Relationship

We have a good salesperson who is not a money-driven jerk, and we are able to talk back and forth...

May 2019
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Physicist

Implementation and Training

Varian does a lot of training, and they have really emphasized staff training and documentation....

Mar 2019
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Physicist

Functionality and Upgrades

The TrueBeam functions very smoothly, and the workflow is excellent, so we haven’t had any issues...

Mar 2019
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Physicist

Functionality and Upgrades

We do have occasional issues with the TrueBeam because the software is so automated that we...

Mar 2019
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Physicist

Interfacing and Integration

We have some software that isn't Varian’s, and we interact with that a bit differently. But...

Mar 2019
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Physician

Functionality and Upgrades

I would buy the TrueBeam again. It is a good product. It easily delivers very good radiation treatment....

Mar 2019
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Physician

Technology

The TrueBeam unit is relatively fast and safe, but that is it. Those are the strengths. It doesn't...

Mar 2019
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Physician

Technology

Our TrueBeam machines are lemons. Varian's service has been good, but one of the machines has almost...

Mar 2019
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Physician

Technology

The TrueBeam machines break down way more than the normal breakdown rate of a typical linear...

Mar 2019
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Physician

Technology

I would not purchase a TrueBeam unit again if the choice were up to me. I think the unit is too...

Mar 2019
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Physicist

Implementation and Training

There was only an initial training with Varian. There has been no training since then.

Mar 2019
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Physicist

Implementation and Training

The TrueBeam unit could be a little easier to use. We had to turn down a patient because of the...

Mar 2019
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Physicist

Functionality and Upgrades

There are clearance issues in the TrueBeam unit, especially when we put an SRS code on it. Things...

Mar 2019
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Physicist

Functionality and Upgrades

Varian’s service is in a little window that obscures a bunch of stuff. We can’t close the window. We...

Mar 2019
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Physicist

Technology

We have a TrueBeam STx machine. It has 3mm sleeves instead of 5mm sleeves, but the motors burn out...

Mar 2019
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Physicist

Relationship

Our Varian salesperson hasn’t called or contacted us since we bought the TrueBeam machines.

Mar 2019
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Physicist

Future Outlook

I would like to replace our other machine with a TrueBeam unit.

Mar 2019
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Analyst/Coordinator

Service and Support

We love working with the Varian support team and field service team. Varian's people are...

Jan 2019
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Analyst/Coordinator

Technology

We love the TrueBeam. I am not as technical as some of our physicists and physicians who work...

Jan 2019
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Physicist

Implementation and Training

Varian’s training has been good, but they charge for it.

Jan 2019
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Physicist

Sales and Contracting

Varian’s quotes have been a point of frustration for me. The quotes are a black-box mystery. They...

Jan 2019