Velocity Partial IT Outsourcing Comments

 
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User Commentary

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CIO

Relationship

I don't know how long we are going to be with Velocity. We are trying to move, but with COVID-19, a...

May 2020
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CIO

Tools and Methodology

We probably wouldn't buy Velocity's services again. They had a data center that housed our data, and...

May 2020
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Director

Tools and Methodology

There are limitations with Velocity’s strategic ability because there is a lack of partnership...

May 2020
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Director

Lessons Learned

Velocity is a very committed company. They have supported us well for the last few years. For...

May 2020
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Director

Tools and Methodology

We reviewed Velocity initially for remote hosting and application support, and they were great. They...

May 2020
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Director

Relationship

Velocity manages all of our IT work related to the Lawson system. Velocity's services don't overlap...

Dec 2019
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Manager

Relationship

Some things about Velocity's services haven't been as good as other vendors' services. But we got...

Nov 2019
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Manager

Lessons Learned

I might recommend Velocity to a peer depending on their needs. If the business is small and doesn't...

Nov 2019
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Manager

Project Results

The tangible outcomes of the services weren't what we expected. I don't think that Velocity...

Nov 2019
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Director

Project Results

Velocity’s knowledge of the product we use in our finance department has been great. They are able...

Jun 2019
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Director

Relationship

Velocity has great technology support, and they especially have a good project manager. We have a...

Jun 2019
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Director

Sales and Contracting

Velocity is a great company to work with, and I feel like we have a good partnership. Everything...

Sep 2018
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Director

Project Results

Velocity handled our application support, and another organization handled our remote hosting....

Sep 2018
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Director

Project Results

The main outcome that we were expecting from Velocity was support for our legacy solutions as we...

Sep 2018
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Director

Other Observations

We put together a detailed support model for the transition and for after the transition. We...

Sep 2018
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Director

Project Results

The support from Velocity has been good. They have meetings every week with us to go over any issues...

Sep 2018
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Director

Future Outlook

I would like to see more frequent presentations as we continue to work with Velocity. We would hire...

Sep 2018
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CIO

Tools and Methodology

Velocity provides a data center, and they have our servers. I can go to their location and see where...

Sep 2018
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CIO

Tools and Methodology

We didn’t have any internal expertise, so it was cheaper for us to outsource than to hire staff...

Sep 2018
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CIO

Relationship

Velocity has exceeded our expectations. They have formed a true partnership with us; Velocity isn’t...

Sep 2018
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CIO

Project Results

We use Velocity to host our financial solution, and we use them for a data center. Velocity does a...

Aug 2018
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CIO

Project Results

Our uptime is fantastic. We never have outages. The system that Velocity hosts is a business...

Aug 2018
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CIO

Project Results

Velocity handles things very effectively and is very transparent. They communicate effectively and...

Aug 2018
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Director

Lessons Learned

My experience with Velocity's application support has been good. But my materials-management people...

Aug 2018
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VP/Other Executive

Project Results

Velocity is a solid niche vendor for hosting and outsourcing. They do a great job and are very...

Aug 2018
 Helpful

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Manager

Project Results

Velocity’s support is great. Whenever we have an issue, they are always on the phone with us within...

Jul 2018
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Manager

Project Results

With our latest implementation, Velocity didn't do much up until the last part of the implementation...

Jul 2018
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Manager

Sales and Contracting

Velocity will meet some agreed-upon metrics, but not others. They can’t seem to get their contract...

Jul 2018
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Manager

ROI and Cost

Velocity continues to raise their annual rate. I believe that is putting them in jeopardy of losing...

Jul 2018
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Manager

Other Observations

We escalate issues when we don't get answers or when we feel that we aren't being treated fairly....

Jun 2018
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Manager

Other Observations

Certainly we have had to have come-to-Jesus meetings with Velocity to tell them when we have needed...

Jun 2018
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Manager

Tools and Methodology

We build interfaces to pull data from our Infor system to somewhere else or to just update...

Jun 2018
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VP/Other Executive

Tools and Methodology

Velocity is great. We had some initial bumps in the road, but once those bumps were straightened...

Jun 2018
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VP/Other Executive

Tools and Methodology

Velocity is available. We have weekly calls with their team to go over any issues or requests. Those...

Jun 2018
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VP/Other Executive

Tools and Methodology

We have quarterly reviews with Velocity, and they are able to provide very detailed reports. I was...

Jun 2018
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VP/Other Executive

Relationship

Velocity has really been a good partner. They are definitely transparent.

Jun 2018
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Director

Project Results

We have had very good luck with Velocity over the years that we have used their services. They are...

Jun 2018
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Director

Project Results

Velocity hasn't completed some standalone statements of work in a timely manner, but the vendor is...

Jun 2018
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Director

Relationship

Velocity's executives are always open and available to us when we need them.

Jun 2018
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Director

Project Results

We have been very happy with Velocity. We occasionally want to change small things with their...

Jun 2018
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Director

Win/Loss - Why they were selected (by current clients)

We decided to use Velocity's services because we lost our internal resources and we needed...

Jun 2018
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Director

People and Knowledge

Velocity has exceeded our expectations. Their core team and their internal resources both retain...

Jun 2018
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Director

People and Knowledge

Velocity's end users are human capital to us, and our people feel comfortable reaching out to them...

Jun 2018
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Director

Tools and Methodology

Velocity provides us with a weekly report for the number of hours they worked, and they give us a...

Jun 2018
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Director

Tools and Methodology

Velocity only records their hours on a weekly basis, so we don't know how many hours they have...

Jun 2018
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Director

Future Outlook

We will maintain things with Velocity as they are for now. We aren't going to be growing so much...

Jun 2018
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Analyst/Coordinator

Project Results

Velocity is our first level of support. They have subject matter experts for all of the applications...

Jun 2018
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Analyst/Coordinator

People and Knowledge

For the application support, we expect Velocity to help us more on a technical level because most of...

Jun 2018
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Analyst/Coordinator

Project Results

Velocity has met our expectations in terms of supporting our applications and helping us save costs....

Jun 2018
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Analyst/Coordinator

Tools and Methodology

We get an annual report of how our system performed and how Velocity responded. We also have a...

Jun 2018
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