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User Commentary
Value
Billing statements are an atrocity when we have multiple providers coming into the practice at...
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Relationship
I would absolutely buy the product again. We have to create new servers, and there is a lot that...
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Operations, Product
I don't really need Veradigm’s training, but I know they offer it. Our end users know the product so...
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Product
I have rarely heard any positives about Veradigm EHR from the providers. It is basically the same...
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Relationship
I put in a ticket for support after trying to troubleshoot everything that I possibly can. Getting...
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Relationship
Veradigm could have better communication about the interfaces available. I have been working on an...
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Operations
Veradigm has done some different things with their training that I'm really happy with. For the...
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Product
Veradigm’s issue with interoperability is the interfaces. Adding them just seems like a very long...
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Loyalty, Product
I would not buy Veradigm EHR again because every hospital around us in the city and the state seems...
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Value
Since Allscripts was bought out by Veradigm, our experience with charges has actually improved. We...
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Product
Veradigm EHR’s biggest strength is being able to customize the workflow of our practice. We like...
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Loyalty, Product
I'm not sure whether this is due to our hardware or Veradigm’s hardware, but the speed of the EHR is...
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Value
There is always something with the EHR. There is an additional cost for MIPS assistance and billing....
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Loyalty, Product
Increased abilities in FollowMyHealth would be great. The portal is lacking. There are a lot of...
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Product
The product is user friendly, efficient, and effective. There are a couple of hiccups here and...
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Relationship
The support is not as good as it used to be. The turnaround time is longer, and things seem to be...
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Product
Veradigm’s EHR is a very comprehensive system. It covers all of the needs of a private primary care...
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Loyalty, Product
We have looked at other systems, and Veradigm is further along in the pathway of making the system...
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Operations
When we want to know how to perform a certain function in Veradigm EHR, we should be able to search...
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Relationship, Product
For opening support cases, our general approach is through Veradigm’s web experience. We rarely make...
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Value
The vendor doesn’t charge for every little thing, but there were a couple of big, isolated things...
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Product
We had some automation in place with the previous EHR, which should be the more outdated EHR,...
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Operations
Only through our diligence, complaining, and escalating things to higher-ups did we get a new...
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Relationship
The vendor’s support is very hit or miss. Back in the day, we had people that we could call...
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Operations
Anything would be an improvement to the vendor's training. That training is almost nonexistent right...
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Relationship
I would like the vendor to reach out to us about upgrades, new releases, and new products. It would...
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Value
The vendor doesn't avoid charging us for every little thing. Their charges are becoming more...
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Product
Our front office staff members have been fine with the system. Its scheduling options could be a...
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Culture, Relationship
The vendor's accounting group is their most frustrating group. They have had a ton of turnover. The...
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Relationship
Veradigm's support needs help. Veradigm doesn't have enough support people, and like most other...
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Product
Our users haven't found the system to be user friendly. There are some physician therapy and rehab...
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Product
We have to do a lot of customization to Veradigm EHR to make it work and interface with our local...
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Relationship
My relationship with the vendor’s team over the EHR is not as close as it is with the teams over the...
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Loyalty
We would not recommend Veradigm EHR. There are other products out there that can be utilized better....
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Operations, Product
Our providers often have issues loading growth charts, and I don't know whether that happens with...
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Product
We have fewer interfaces with Veradigm EHR than with other products by the vendor, and we have...
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Operations, Product
Providers often have issues with the EHR because the instructions are not correct. We make guides...
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Loyalty
I don't know Veradigm’s plans for the future, but they are not moving quickly enough with technology....
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Relationship
It is hard to find people to work with at Veradigm, and it is hard to assign a task to the right...
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Relationship
I have a call cadence with my contact at Veradigm, and they are amazing. They go over all products...
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Relationship, Product
With the EHR, we really struggle to get anything customized to our specific needs because the vendor...
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Operations, Product
The EHR is pretty user friendly. The setup and background changes are fairly easy. Veradigm is good...
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Relationship, Product
Veradigm is working on most of the things that we want. The vendor has already had the same ideas as...
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Relationship
Sometimes the language barrier with the support team is a little difficult. It is hard to understand...
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Relationship
We have had a few small hiccups with Veradigm’s upgrades, but they have a helpful form and a good...
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Product
Veradigm EHR is pretty intuitive. It does a good job, a lot of which has to do with the setup on the...
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Relationship
The vendor’s support for Veradigm EHR could be better. We have to ask for updates on tickets more...
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Loyalty, Relationship
I don’t know what to expect from Veradigm in the future, but I feel pretty good about where they are...
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