FollowMyHealth
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Coray Tate
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KLAS Research Director - Coray Tate
 
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User Commentary

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Director

Relationship

Veradigm hasn’t missed what they have said that they would deliver. The vendor has told us whether...

Mar 2023
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Director

Functionality and Upgrades

My biggest issue with FollowMyHealth is with the visibility of the data. Data and analytics drive...

Mar 2023
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Director

Technology

I don't think FollowMyHealth is that impressive. It is hard for me to find the things that I want,...

Mar 2023
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(0)
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VP/Other Executive

Functionality and Upgrades

FollowMyHealth makes things really easy for the patients, especially those that are technologically...

Mar 2023
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VP/Other Executive

Service and Support

Allscripts is more reactive than proactive. If we say we have a problem, then they help us address...

Mar 2023
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Director

Functionality and Upgrades

The solution would be easier to use if it required less clicking.

Jan 2023
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Director

Relationship

The vendor is honest; they tell us what they can or cannot do.

Jan 2023
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Director

Functionality and Upgrades

Older patients can have some difficulty signing in and navigating FollowMyHealth. It is not the most...

Jan 2023
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Director

Functionality and Upgrades

FollowMyHealth fulfills regulatory requirements, and we have some patients that take advantage of...

Jan 2023
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Director

Sales and Contracting

There are some features that I would consider basic for a patient portal that we would have to pay...

Jan 2023
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Director

Implementation and Training

Allscripts will send notifications for updated resources, documentation, and things like that, but...

Jan 2023
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Manager

Functionality and Upgrades

We expected the solution to be able to do certain things. While the system can do those things now,...

Dec 2022
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Manager

Other Observations & Comments

We have some patients that use FollowMyHealth and send messages to their doctors every day. Then we...

Dec 2022
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Manager

Functionality and Upgrades

There are a couple of issues in FollowMyHealth with checking things and adding people. When somebody...

Dec 2022
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CMIO

Functionality and Upgrades

The solution works, and when we can conduct visits, things are just fine. The actual telehealth...

Nov 2022
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CMIO

Relationship

There are some things that we would like to see the vendor do. Collecting information from patients...

Nov 2022
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CMIO

Relationship

The vendor has been slow to deliver new technology. During the early part of the pandemic, they were...

Nov 2022
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CMIO

Service and Support

All practices dove into the deep end and deployed telehealth in early 2020. We did lots of things,...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

FollowMyHealth is very helpful and easy to use for patients.

Nov 2022
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VP/Other Executive

Functionality and Upgrades

In FollowMyHealth, the communication piece for contacting certain demographics and populations is...

Nov 2022
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VP/Other Executive

ROI / Cost

Allscripts’ charges are frequent. They have costs associated with every little thing.

Nov 2022
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VP/Other Executive

Technology

FollowMyHealth is a great tool. But there are more creative updates and changes needed for things...

Nov 2022
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Director

Functionality and Upgrades

FollowMyHealth allows bidirectional communication with patients. We use proxy accounts to...

Nov 2022
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Director

Functionality and Upgrades

I would like to continue to see Allscripts improve our ability to communicate with parents so that...

Nov 2022
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Director

ROI / Cost

I am not a huge fan of FollowMyHealth, and I would not purchase it again. But the product is...

Nov 2022
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Director

Functionality and Upgrades

My concern with FollowMyHealth is that Allscripts has started using the platform to advertise for...

Nov 2022
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Director

Functionality and Upgrades

Allscripts needs to streamline the process of creating accounts and logins; that process is still...

Nov 2022
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(0)
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Director

Functionality and Upgrades

FollowMyHealth is a cumbersome product to use and navigate through to find information. I had...

Oct 2022
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Director

Service and Support

Our most recent upgrade for FollowMyHealth took way longer than it should have. We did not have the...

Oct 2022
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Director

Service and Support

Allscripts doesn't respond quickly enough to critical cases. There are times when we know exactly...

Sep 2022
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Director

Implementation and Training

Most of the materials that the vendor puts out are typically online, so we have to search and dig...

Sep 2022
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Director

Interfacing and Integration

We looked at a project to help us get third-party data, but Allscripts could never get what we...

Sep 2022
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Director

Functionality and Upgrades

The biggest thing with FollowMyHealth is that it does not allow PDF attachments; it only allows...

Sep 2022
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Director

Functionality and Upgrades

We don’t control the FollowMyHealth upgrades; Allscripts upgrades the product. After the last...

Sep 2022
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Director

Functionality and Upgrades

We don't use all of the functionalities in FollowMyHealth because of some challenges that we had...

Sep 2022
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Director

Service and Support

Whenever we have an issue or problem with FollowMyHealth, we have to juggle three different groups...

Sep 2022
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Manager

Win/Loss - Why they were selected (by current clients)

There is an additional cost for CareNarrative, but CareNarrative provides a lot of additional...

Jul 2022
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Manager

Functionality and Upgrades

With CareNarrative, we can do real-time texting and scheduling with patients. There are some pieces...

Jul 2022
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Manager

Functionality and Upgrades

CareNarrative has campaigns. There are pre- and post-care campaigns, and we can set up patient wait...

Jul 2022
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Manager

Service and Support

When we needed support, it used to be possible to talk to someone at Allscripts. But nowadays,...

Jul 2022
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Manager

Service and Support

We have an older population in a lot of our patient panels, and that makes using FollowMyHealth more...

Jun 2022
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Manager

Functionality and Upgrades

Personally, I would like to get more education on how to do things so that I can train someone else...

Jun 2022
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Director

Future Outlook

We will move toward another vendor when we convert our EMR system. But if we were on Allscripts’ EMR...

Jun 2022
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Director

Functionality and Upgrades

Allscripts is not as good as Epic in terms of their solution’s breadth of functionality and...

Jun 2022
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(0)
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Director

Service and Support

Allscripts could have a quicker turnaround to resolve client requests or issues.

Jun 2022
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(0)
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Director

Functionality and Upgrades

The primary thing Allscripts could do to improve would be to create scheduling rules for the...

Jun 2022
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Manager

Functionality and Upgrades

FollowMyHealth is not useful for a specialty practice like ours in setting up proxy invites. There...

May 2022
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Manager

Relationship

The product is run by a different department of Allscripts, and the department doesn't act like they...

May 2022
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(0)
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Manager

ROI / Cost

FollowMyHealth is a very expensive product. We feel like we are handcuffed to it because...

May 2022
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(0)
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Manager

Sales and Contracting

We have had issues with trying to implement something from the vendor. We have been trying to do...

May 2022
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Manager

Functionality and Upgrades

I don't really have any complaints about the portal; it is self-explanatory. Now that the clinical...

May 2022
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Manager

Functionality and Upgrades

I would like Allscripts to add a text feature to FollowMyHealth. People today don't want to call us;...

May 2022
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