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Veradigm Ambulatory Suite – Small Practices
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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Small Practice Ambulatory EMR/PM (2–10 Physicians) 2022: Functionality & Value Top of Mind for Small Practices
Small Practice Ambulatory EMR/PM (2–10 Physicians) 2022:
Functionality & Value Top of Mind for Small Practices
November 2022
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User Commentary

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Physician

Functionality and Upgrades

The vendor's recent upgrades have been terrible. They have been the worst in the vendor's history....

Feb 2023
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Physician

Implementation and Training

The vendor's training is nonexistent unless users want to pay thousands of dollars for it.

Feb 2023
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Physician

Service and Support

Half the time, I have to educate the vendor's customer-support people because I have been using the...

Feb 2023
||
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Physician

Relationship

I bring issues to Veradigm, but they are the problem. We find issues in the system instead of the...

Feb 2023
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Physician

Relationship

Unfortunately, the change from Allscripts to Veradigm has been problematic. It isn't cool to create...

Feb 2023
||
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Manager

Functionality and Upgrades

I can't say I love Allscripts' product. If it weren't so hard to change solutions, I would switch....

Jan 2023
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(0)
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Manager

Service and Support

The support people often don't understand our questions, so they have to go talk to somebody in a...

Jan 2023
||
(0)
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Manager

Functionality and Upgrades

Allscripts does everything I need and expect them to do. The product is good but hard to deal with.

Jan 2023
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Manager

Relationship

Allscripts' support is not great. The vendor nickel-and-dimes us, and they are sometimes hard to...

Jan 2023
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(0)
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Manager

Functionality and Upgrades

We have been using the Allscripts system for a while, so everybody is really proficient with the...

Jan 2023
||
(0)
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Manager

Service and Support

Allscripts' support team is really good; they usually get back to us instantly when helping us with...

Jan 2023
||
(0)
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Physician

Interfacing and Integration

The system does well in terms of interoperability with all the other components that we have to talk...

Dec 2022
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Physician

Service and Support

When we have little glitches, the vendor takes care of them quickly. Things are resolved in a pretty...

Dec 2022
||
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Physician

Functionality and Upgrades

We use another system at other facilities, but Allscripts' system is such a glaringly better...

Dec 2022
||
(0)
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Manager

Service and Support

Allscripts doesn’t promise something until they have it ready to submit and put into the product, so...

Dec 2022
||
(0)
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Manager

Sales and Contracting

There are always nickels and dimes thrown in when something isn't included in our package. We had a...

Dec 2022
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Manager

Implementation and Training

Allscripts doesn’t train as well as they did in the beginning. The implementation is not bad, but...

Dec 2022
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Manager

Other Observations & Comments

There is a 50% chance I would recommend the solution to a very good friend. But for a casual friend,...

Dec 2022
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(0)
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Physician

ROI / Cost

Allscripts is doing something right if we are able to survive as an independent clinic. They can...

Nov 2022
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(0)
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Physician

Other Observations & Comments

Allscripts outsources their support to India, and that is fine. American support calls seem to go...

Nov 2022
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(0)
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Manager

Service and Support

Allscripts keeps their promises for the most part. I sometimes have a hard time getting an answer,...

Nov 2022
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(0)
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Manager

Relationship

Allscripts sends out all kinds of messages all the time about different things, and it is hard to...

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

We are working with another entity that is able to get information from our Allscripts EMR for...

Nov 2022
||
(0)
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Manager

Interfacing and Integration

Very few people use the Allscripts system. Most people use another product, and we wish we would...

Nov 2022
||
(0)
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Manager

ROI / Cost

Our biggest issue with Allscripts is that we got a limited amount of training, and we were going to...

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

The product has been fine and has met the status quo. Nothing has been super amazing, and there...

Oct 2022
||
(0)
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Manager

Future Outlook

Right now, the product is part of our long-term plans unless there are some really significant...

Oct 2022
||
(0)
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Manager

Sales and Contracting

Sometimes Allscripts keeps their promises. That depends on the promise. Allscripts keeping promises...

Oct 2022
||
(0)
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Manager

Other Observations & Comments

The quality and effectiveness of the implementation services and upgrades depend on who we get. I...

Oct 2022
||
(0)
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Manager

ROI / Cost

Integration and interoperability are very hard because Allscripts nickel-and-dimes us. The product...

Oct 2022
||
(0)
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Manager

Lessons Learned

I would tell a peer that they need to know that the product is very disjointed in terms of its...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

Like all systems, once the users learn it, Allscripts' system works really well. And since we have...

Aug 2022
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(0)
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Manager

Service and Support

Allscripts could improve the support. The support team should be able to help us right away when we...

Aug 2022
||
(0)
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Manager

ROI / Cost

We have had additional expenses lately with the IT company we use for tech support for the...

Jun 2022
||
(0)
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Manager

Service and Support

We are very pleased with Allscripts. The vendor has been excellent for support and training. There...

Jun 2022
||
(0)
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Manager

Interfacing and Integration

There is a good flow when registering in the Allscripts system on the practice management and...

Jun 2022
||
(0)
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CEO/President

Technology

All of the things that we have come to expect in modern medicine are either not available or added...

Jun 2022
||
(0)
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CEO/President

Technology

The product is outdated and clunky. The interface is cluttered. It requires numerous clicks and is...

Jun 2022
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(0)
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CEO/President

Relationship

There is always a back and forth with the vendor placing blame on our hardware versus their system....

Jun 2022
||
(0)
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Physician

Interfacing and Integration

I don't like the PM system at all. The biggest downfall of the system is that there is always an...

May 2022
||
(0)
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Physician

Implementation and Training

Allscripts has a ways to go to improve the interface for users. People are going to look at other...

May 2022
||
(0)
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Manager

Functionality and Upgrades

We have had Allscripts' system for a long time and are very accustomed to it. The system functions...

May 2022
||
(0)
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Manager

Service and Support

We receive amazing support from Allscripts. They get back to us very quickly when we contact them or...

May 2022
||
(0)
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Manager

Functionality and Upgrades

Reporting is definitely a strength of the system. We can generate excellent reports from the back...

May 2022
||
(0)
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Manager

Functionality and Upgrades

Allscripts' system is not too pleasing to the eye. The PM side looks fine and is much better than...

May 2022
||
(0)
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Manager

Relationship

Overall, Allscripts' system is working for our needs. It does what we need it to do. Despite a few...

May 2022
||
(0)
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Manager

Service and Support

For educational purposes, the vendor has information about updates on something called Client...

May 2022
||
(0)
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Manager

Functionality and Upgrades

We like the Allscripts system. In the past, we had a different product, but because of meaningful...

May 2022
||
(0)
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Manager

Interfacing and Integration

We have to report our immunizations to the state registry, and we do have a link set up where our...

May 2022
||
(0)
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Manager

Service and Support

If we have any issues that I can't troubleshoot on my own, I can quickly log on to the vendor's...

May 2022
||
(0)
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