Home chevron icon Ambulatory & Post Acute Care chevron icon Physician Practice Solutions chevron icon Small Practice Ambulatory EHR/ PM

Veradigm Ambulatory Suite – Small Practices Commentary
Filtered view: All

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
View Product Scores
View Advanced Filters
Advanced Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Small Practice Ambulatory EMR/PM (2–10 Physicians) 2022: Functionality & Value Top of Mind for Small Practices
Small Practice Ambulatory EMR/PM (2–10 Physicians) 2022:
Functionality & Value Top of Mind for Small Practices
November 2022
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Manager

Product

I have a pretty high regard for Veradigm and their product. They do very well. Veradigm is a pretty...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Veradigm Ambulatory Suite has a pretty good communication system for the providers in the front...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sometimes it is difficult to work with Veradigm’s customer support team because the support people...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We are hosted with Veradigm. They update their software regularly, and they do a good job with that....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Value

Veradigm doesn't really do any training, and if we want any training, we have to pay for it. We are...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The system is a great product. It meets all of our requirements. It is solid, and it works. I don't...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Veradigm's support is inconsistent, but when it is good, it is very good. Their support is cyclical....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Veradigm's people don't care about us at all. The only contact we have at Veradigm is a salesperson,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We use a third-party solution for intake instead of Veradigm Ambulatory Suite because Veradigm's...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I want nothing new from Veradigm because they charge us extra money for anything we use from them....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I went to the Veradigm product because it was a web-based product, so if something happened, like...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Veradigm could improve communications. Since we bought the product, we haven't had any interactions...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The customer support has been outsourced overseas. The support people don’t even know the Veradigm...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The vendor went from Allscripts to Veradigm and changed all the colors on the screen. We can't do...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would like simple, logistical reporting capabilities. Veradigm calls the terminology for adjusting...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Veradigm does not tell us that they have a new feature coming out. We got an email all of a sudden...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Veradigm didn't avoid charging us for every little thing, but they did shave a bit off of our bill....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system's reports are very confusing to me. If we want to run reports, we have to do a lot of...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

At one point, we wanted the vendor to make a change. We had a terrible time trying to get to the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The people we have worked with as we have gone through our migration to the cloud have been really...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

From Veradigm’s PM side, I haven't heard a lot from the front desk about the ease of making...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

Veradigm wasn’t getting the charges out for a few months. It was hard for us to pay the bills....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

Veradigm is going to improve. Hopefully, there is going to be a shake-up in the EHR market in 2024....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

Veradigm is known for their charges. We went through two business administrators recently, and they...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

When Veradigm was Allscripts, they did all prescriptions. Getting prescriptions out is one of the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Veradigm should get a patient intake tool and buy some third-party solutions. They should put...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

I use Veradigm's products every day. However, Veradigm didn't provide us with much training.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Veradigm’s support system has changed. We have a different way of submitting cases. Veradigm’s...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Veradigm’s patient portal is strong; that's what I have heard from patients. Patients don't complain...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

When we went to the cloud, we looked at other EHRs, but what made us stay with Veradigm was that our...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Veradigm's EHR is horrible. It is very antiquated and outdated. It is very time consuming. It takes...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Veradigm bills me a lot of times each month. I think the many bills get away with many different charges....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I ask Veradigm for training, and they just send me links or papers, or I can get on a chat. I...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

On the PM side, we dislike the reporting the most. The reporting could be completely revamped to be...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We had good directives initially from Veradigm, but we had to learn from there. We got a baseline...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The PM has been the same the entire time we have been using it. We have never been taught anything....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We get through the day and do what we need to do. We are very particular about what we do. We...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Veradigm is reactive only when we throw things out there. We have to jump through hoops to get...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We don’t foresee any degree of change from Veradigm; things have been the same for many years. If...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Veradigm EHR is not customizable at all. The biggest thing we were told when we switched to Veradigm...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We don’t know when an upgrade is coming. We want to know whether there is an upgrade and, if so,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we started with Veradigm, we were promised things that didn't come to fruition, such as being...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor seems to take quite a while to respond to tickets, and some things may not seem urgent to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Veradigm Ambulatory Suite is like a wormhole. It is getting harder and harder to use, and the vendor...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have barely seen any upgrades from Veradigm. That is pretty sad. When we do see upgrades, they...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We would tell friends or peers who were considering Veradigm Ambulatory Suite that the vendor isn't...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If an organization can get a great analyst from Veradigm, that person can be very knowledgeable and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Since the acquisition, Veradigm's support has gotten worse. We can't even leave a message and have...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We keep our expectations of Veradigm low, and that is telling. We have been with the vendor for so...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Veradigm nickel-and-dimes us for every little thing.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Veradigm brings new technology forward with mobile things, but because we are so small, we don’t...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Before we started using Veradigm's cloud service, the upgrades were horrible because we were on our...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

The support from Veradigm has gone steadily downhill since they went offshore for their support. The...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If an organization is too small, they are not going to get anybody that can solve their problems. We...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product, Value

I like being hosted by Veradigm. That option is fantastic for small practices and takes a lot of the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Veradigm could improve the ease of interoperability. Our patients are frustrated because when they...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are too many clicks in Veradigm Ambulatory Suite. The good thing is that Veradigm is redoing...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Veradigm charges us for every little thing. Our invoices are two and a half pages long when we lay...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When advanced imaging is ordered on the EHR side of Veradigm Ambulatory Suite, I would love for...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

I have enjoyed how timely the vendor is about addressing any of the problems we have with the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

We sometimes get dinged by insurers who say they are trying to ensure quality of care. For example,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

It would be nice if Veradigm didn't have to use an outside vendor for their pharmacy and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Who Is in Control of EHR Satisfaction?
31 July 19    |   Jared Jeffery
On the surface, the Arch Collaborative data set isn’t always rosy. For example, we have analyzed the results of over 100,000 clinician responses, and uncovered at least one insight that might raise so
Article
KLAS article icon
The Small Practice Ambulatory EMR/PM Market Today
19 March 19    |   Aaron Gleave
I'd like to share some of the fascinating, revealing, and even painful data from KLAS' report on decisions being made in the small practice ambulatory EMR/PM space.
Article
KLAS article icon
Do We Really Need to Build New EHRs?
08 October 18    |   Mike Davis
These solutions would be used to facilitate higher quality healthcare delivery between the provider and the patient.
Article
KLAS article icon
EHR Usage Studies Should Be Based on Optimized EHRs
04 September 18    |   Mike Davis
Before expending the considerable resource effort on time and motion studies to evaluate the impact of the EHR on physician time, it is highly recommended the EHR first be evaluated for workflow optim



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​