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Verge Health Credentialing (Primarily Services)
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Tanya Egbert
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User Commentary

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CMO

The product is automated, and it is easy to work with the software, conduct meetings, go through the...

Oct 2021
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CMO

With any computer software, there are always little things that we wish were better. However, I...

Oct 2021
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CMO

We are always getting great service from Verge Health's folks. If we have any issues with a...

Oct 2021
||
(0)
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CMO

I have put in a request for Verge Health that they haven't been able to find a way to make work.

Oct 2021
||
(0)
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Manager

The vendor has been very accommodating as we give them suggestions on things they can improve. They...

Oct 2021
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Manager

The vendor commits to their statements of work, and projects are delivered on time. For any...

Oct 2021
||
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Manager

We have a dedicated account manager who we have regular calls with. We have been partnering on best...

Oct 2021
||
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Manager

We use the whole service component of the vendor organization, and we view Verge Health as the...

Oct 2021
||
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Manager

The phone and web support people are very responsive. We have regular status calls, and we know the...

Oct 2021
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Manager

I see my satisfaction remaining high a year from now. We are continuing to partner with the vendor....

Oct 2021
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Manager

The vendor is our organizations preferred vendor. It has been helpful to have the vendor doing our...

Oct 2021
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Manager

I am hoping my satisfaction with Verge Health will go up. We are in touch with the vendors people,...

Oct 2021
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VP/Other Executive

I would buy the product again. I would want to do my due diligence and see whether there is anything...

Aug 2021
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VP/Other Executive

I have issues with the system’s reporting. The reports are pretty good, but I have to ask for them...

Aug 2021
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VP/Other Executive

Verge Health Credentialing is a bit clunky. However, the vendor has found some workarounds to assist...

Aug 2021
||
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VP/Other Executive

Verge Health’s service is great. Verge Health pays attention to what we want and will scope that out...

Aug 2021
||
(0)
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Director

I don't have the buying power, but for what our corporate wanted Verge Health Credentialing for, I...

Jul 2021
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Director

Verge Health keeps their promises, but sometimes it takes a long time for Verge Health to get things...

Jul 2021
||
(0)
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Director

My organization has been very active in recommending enhancements to Verge Health to make the...

Jul 2021
||
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Director

The credentialing product is very straightforward. As a user, there are only certain things that I...

Jul 2021
||
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Director

Everyone at Verge Health is very helpful and easy to work with. We are assigned our own team to work...

Jul 2021
||
(0)
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Director

I would recommend Verge Health Credentialing. I don't know whether all entities can afford it. It is...

Jul 2021
||
(0)
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Analyst/Coordinator

The system doesn't give me access to change the primary email on a provider's account anymore. When...

Jul 2021
||
(0)
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Analyst/Coordinator

We can log in to Verge Health Credentialing from anywhere. As long as I have a computer and remember...

Jul 2021
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(0)
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Analyst/Coordinator

Verge Health has made a few changes that we have requested. We can chart individuals and separate...

Jul 2021
||
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Analyst/Coordinator

Verge Health is usually friendly over the phone, and they are really fast at responding to emails....

Jul 2021
||
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Analyst/Coordinator

I think I will be satisfied in the next year. We got a new vendor contact who seems pretty good, and...

Jul 2021
||
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Analyst/Coordinator

I would buy Verge Health Credentialing again. It is a lot better than the product we were using...

Jul 2021
||
(0)
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Analyst/Coordinator

If we want an application to be prioritized, Verge Health charges for that now. They didn't before....

Jul 2021
||
(0)
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Director

Verge Health does listen to us and hear us, and they assist us to find a way to get where we need to...

Jun 2021
||
(0)
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Director

I am excited to start managing OPPE. That is a lot of work for each of our hospitals, and we are...

Jun 2021
||
(0)
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Director

Things are going well with Verge Health Credentialing. We continue to collaborate as a group on a...

Jun 2021
||
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Director

In our other software programs, we can generate Word documents from within the program. We can’t do...

Jun 2021
||
(0)
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Director

We can send an email to someone through Verge Health Credentialing. I can email Dr. Smith, and I...

Jun 2021
||
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Director

It is little things that are missing in Verge Health Credentialing. It still doesn’t have document...

Jun 2021
||
(0)
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Director

At least for us, the transition to Verge Health Credentialing started out a little rocky, and my...

Jun 2021
||
(0)
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Director

Verge Health Credentialing is very expensive. It is half my budget. They are very expensive compared...

Jun 2021
||
(0)
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Director

I am enjoying Verge Health. They are my credentialing people. My credentialing specialist is through...

Jun 2021
||
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Manager

Verge Health was recently acquired by RLDatix. We had great communication from Verge Health about...

Jun 2021
||
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Manager

We have been implementing the system in facilities we recently acquired. Verge Health has been very...

Jun 2021
||
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Manager

Verge Health has different ways to train built into their system, but we as managers don’t have the...

Jun 2021
||
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Manager

The system is very user friendly. I have a large number of people who use it, and after they try it...

Jun 2021
||
(0)
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Manager

The phone and web support are excellent. We have lots of providers trying to use the applications...

Jun 2021
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(0)
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Manager

The executive involvement is excellent. I talk to Verge Health’s president quarterly, if not more...

Jun 2021
||
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Manager

I have looked at other systems, whether electronic or not, and Verge Health has the most organized...

Jun 2021
||
(0)
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Manager

My satisfaction will go up in a year. Any time I have an issue or a process I wish to change or...

Jun 2021
||
(0)
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Manager

I have looked at other systems just recently and wondered whether there was something else out there...

Jun 2021
||
(0)
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Manager

Verge Health doesn’t nickel-and-dime us at all. They offer new things and set up different meetings...

Jun 2021
||
(0)
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Director

We have a really strong relationship with Verge Health. They are good partners to work with. If I...

Feb 2021
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(0)
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Director

The product is good, and it does what we need it to do. We run a lot through the system and get...

Feb 2021
||
(0)
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Director

I would suggest for Verge Health to have a physician champion on their development team so that they...

Feb 2021
||
(0)
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Manager

Verge Health has really good ticklers set into their system. Reminders are sent when licenses are...

Jan 2021
||
(0)
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Manager

The vendor has done everything that they told us they were going to do. Any process that is in place...

Jan 2021
||
(0)
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Manager

We haven't had any issues. We have not had any providers come back and say they experienced any...

Jan 2021
||
(0)
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Analyst/Coordinator

If we were starting over, compared to other vendors, Verge Health is not at the level that I feel...

Jan 2021
||
(0)
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Analyst/Coordinator

I am in the middle of the road about Verge Health keeping all their promises. They keep some...

Jan 2021
||
(0)
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Analyst/Coordinator

The cost of Verge Health's solution is higher than what we were paying for our previous system.

Jan 2021
||
(0)
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Analyst/Coordinator

Our implementation was done by implementing individual institutions in our health system rather than...

Jan 2021
||
(0)
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Analyst/Coordinator

The integration of the Verge Health system with our EMR is crazy. Verge Health's capabilities are...

Jan 2021
||
(0)
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Analyst/Coordinator

I used a totally different platform before, and going to Verge Health's solution was taking a step...

Jan 2021
||
(0)
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Analyst/Coordinator

The way that we extract data from the system isn't always so easy. For instance, for an expirable...

Jan 2021
||
(0)
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Analyst/Coordinator

Verge Health works as a CBO. They do all the work for us. Then they provide us with a file, and then...

Jan 2021
||
(0)
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Manager

There are a few things that we liked that we have requested for the system, and there were growing...

Jan 2021
||
(0)
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Manager

Verge Health has done very well at delivering new technology. The things that the vendor is coming...

Jan 2021
||
(0)
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Manager

In regard to support, Verge Health tries to be there. We have had some complaints from some of the...

Jan 2021
||
(0)
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Manager

Verge Health executives are involved, and they all give us their phone numbers.

Jan 2021
||
(0)
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Manager

This product is expensive, but we couldn't have grown or added other entities without the type of...

Jan 2021
||
(0)
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Manager

We have had ups and downs during COVID-19, and we have had to bring in some locums. Verge Health has...

Jan 2021
||
(0)
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Manager

The product is great. It is easy to use, and it is easy for new employees that have never used it...

Jan 2021
||
(0)
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Manager

Verge Health wasn't as proactive at first. We are a pretty aggressive health system, and we had...

Jan 2021
||
(0)
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Manager

Verge Health tries really hard to meet our integration goals, but every hospital is different with...

Jan 2021
||
(0)
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Manager

I would buy this product again if I had to do things over. The product was a long-time coming, and...

Jan 2021
||
(0)
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Director

Verge Health is always willing to give us training whenever we need it. They are on top of training....

Nov 2020
||
(0)
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Director

The system is everything that we expected it to be, but some of our issues have pertained to how the...

Nov 2020
||
(0)
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Director

Our main issue is that we can't see everything. If we could see more of what Verge Health sees, that...

Nov 2020
||
(0)
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Director

I would buy the system again. So far, we are happy with it. It is good, but it has been a challenge...

Nov 2020
||
(0)
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Director

Verge Health keeps their promises. When we identify issues, we talk about them on our frequent...

Nov 2020
||
(0)
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Director

I would like Verge Health to allow more permissions so that we can make minor changes to the...

Nov 2020
||
(0)
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Director

Verge Health added a new detail recorder, which is good. I would still like to see a report writing...

Nov 2020
||
(0)
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Director

Reporting is the big area that needs a revamp. We would also like to have a drag-and-drop option in...

Nov 2020
||
(0)
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Director

We hear from the vendor's support people frequently, and we have no problems. The vendor's...

Nov 2020
||
(0)
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Director

I would recommend this product to others. It is great, and Verge Health's support is great. The...

Nov 2020
||
(0)
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Analyst/Coordinator

If we email Verge Health, they email us right back. They are very prompt, and they always tell us we...

Nov 2020
||
(0)
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Manager

I haven't had any training from Verge Health. They haven't really changed their software aside from...

Nov 2020
||
(0)
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Manager

One of the difficult things about Verge Health's product is if there is an auditor and we are trying...

Nov 2020
||
(0)
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Manager

During the COVID-19 crisis, Verge Health kept up with all the expirations and all of our physicians'...

Nov 2020
||
(0)
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Manager

Verge Health avoids charging for every little thing. We have a contracted rate. I have recommended...

Nov 2020
||
(0)
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Manager

The staff members at Verge Health reach out and track down missing items from the physicians and...

Nov 2020
||
(0)
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Analyst/Coordinator

Verge Health has met and exceeded our needs, especially during the COVID-19 crisis. They have...

Nov 2020
||
(0)
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Analyst/Coordinator

We have been assigned a personal representative who works with us, and we have weekly meetings. We...

Nov 2020
||
(0)
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Analyst/Coordinator

There are areas for improvement for everyone. Lately, we have had an issue with expiring records...

Nov 2020
||
(0)
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Analyst/Coordinator

The end users, who are the doctors, tend to have a lot of issues. For example, if some of the...

Nov 2020
||
(0)
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Analyst/Coordinator

The system is user friendly, and the customer support is excellent. There has been more...

Nov 2020
||
(0)
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Analyst/Coordinator

When I first started, I received a brief overview of how to navigate certain features. I found that...

Nov 2020
||
(0)
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Analyst/Coordinator

I have not seen how the vendor promotes the solution. Overall, I would give the vendor a very high...

Nov 2020
||
(0)
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Analyst/Coordinator

There are some things that we would like to add in terms of different search options, but overall, I...

Nov 2020
||
(0)
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Analyst/Coordinator

Except for once, I have never had an encounter with an executive. Most of my contact is with my rep....

Nov 2020
||
(0)
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Manager

I would buy the product again. We already use other platforms that the vendor has, so we are trying...

Oct 2020
||
(0)
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Manager

The vendor does not nickel-and-dime us. We recently acquired some hospitals, and I met up with the...

Oct 2020
||
(0)
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Manager

The vendor is very good at upgrades and implementations. The product is excellent, and the quality...

Oct 2020
||
(0)
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Manager

The vendor’s training could use a little improvement. When we had our acquisition, we had to train...

Oct 2020
||
(0)
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Manager

The system is very easy to use. We have tweaked a few things as we have gone along, but the vendor...

Oct 2020
||
(0)
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Manager

The vendor has been very supportive, but there is room for improvement around being proactive. I...

Oct 2020
||
(0)
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Manager

The vendor executives are excellent at staying involved. I have dealt with different executives for...

Oct 2020
||
(0)
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Manager

We are definitely getting our money’s worth from the system. I would recommend it to others. We are...

Oct 2020
||
(0)
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