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Verge Health Credentialing (Primarily Services)
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

When I came into this organization, I had no idea what I was doing with the system. No one trained...

May 2022
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Analyst/Coordinator

We have regular meetings with the vendor to make sure that we have given them what they need and...

May 2022
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Analyst/Coordinator

I submit the information to the vendor, and they email the providers a link so that they can fill...

May 2022
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Analyst/Coordinator

The system is pretty user friendly. The vendor gathers all the information and combines it into a...

May 2022
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Analyst/Coordinator

There is not much new technology from Verge Health. I am just messing with the same old things.

May 2022
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Analyst/Coordinator

I think we are in it for the long haul with Verge Health Credentialing. I plan on being still...

May 2022
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Analyst/Coordinator

The vendor does do a lot of good things. I don't think that there is one thing that stands out. The...

May 2022
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Analyst/Coordinator

I don't feel like I get much training, so I am bouncing around in the software sometimes, especially...

May 2022
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Analyst/Coordinator

Our use of the product has been so limited. I have gone through a couple of reports that have...

Apr 2022
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Analyst/Coordinator

Verge Health is doing great. They are very easy to work with. We couldn't be happier. Verge Health...

Apr 2022
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Analyst/Coordinator

Verge Health knows that we have had issues with the reporting. The new functionality has made things...

Apr 2022
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Analyst/Coordinator

I haven’t seen any change in the interface at all, and that is a big deal because the interface is...

Apr 2022
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Analyst/Coordinator

Our future satisfaction now depends on what our administration wants and whether there are new...

Apr 2022
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Analyst/Coordinator

When we are having issues, we get attention from Verge Health very quickly. I like that. There are...

Apr 2022
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Analyst/Coordinator

We thought we would get some things that never materialized. We can obviously live without those...

Apr 2022
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Analyst/Coordinator

Verge Health’s charges have been fairly consistent with the amount of work we give them. They do...

Apr 2022
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Analyst/Coordinator

I can get what I want out of the product pretty easily. I can easily train people on where to find...

Apr 2022
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Analyst/Coordinator

Verge Health's system costs more than our last program because we never upgraded that program. Our...

Apr 2022
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Manager

Our physicians have complained about the delay of the application process because it takes too long,...

Apr 2022
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Manager

There are a few things that the vendor could do to help drive efficiency. I don’t know whether they...

Apr 2022
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Manager

The vendor’s training is pretty good. They take time and do everything. They want us to learn and...

Apr 2022
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Analyst/Coordinator

Previously, when we reached out to Verge Health with a problem, they would tell us that the techs...

Apr 2022
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Analyst/Coordinator

Some of the integrations were really difficult to get. We have fixed the integration issues, so...

Apr 2022
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Analyst/Coordinator

The person who handles our account is responsive and helpful. We have had several account managers...

Apr 2022
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Manager

Verge Health has been very accommodating when it comes to developing the things that they need to in...

Apr 2022
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Analyst/Coordinator

Verge Health has made strides toward meeting our reporting criteria, but things aren't perfect. I...

Apr 2022
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Manager

The product has significantly improved our efficiency and decreased the time that it takes for us to...

Apr 2022
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Manager

The automation of the system's signature and approval processes had a big, positive impact on us....

Apr 2022
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Manager

When we submit an application in the product, getting a response takes a long time. We have...

Apr 2022
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Manager

The vendor is good with communication. They send out emails to all the providers a certain time...

Apr 2022
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Manager

The vendor could improve their current in-process files. When we receive or secure a document, we...

Apr 2022
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Manager

It is a little frustrating when we get used to working with one of the vendor's technicians and then...

Apr 2022
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Manager

The vendor is in a different time zone than we are. It is a real pain in the neck when we have...

Apr 2022
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Manager

We had an issue in the past, and a supervisor at Verge Health contacted us immediately.

Apr 2022
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Analyst/Coordinator

Verge Health has changed what they do for us and what I have to do in the system. Since the vendor...

Mar 2022
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Analyst/Coordinator

Verge Health’s customer service is not as good as it was before the acquisition. Different support...

Mar 2022
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Analyst/Coordinator

There was no training for the platform.

Mar 2022
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Analyst/Coordinator

When we have questions, Verge Health is responsive, and they can usually get us an answer within a...

Mar 2022
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Analyst/Coordinator

The more I get used to the system, the better I am at using it. The vendor was supportive in helping...

Mar 2022
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Analyst/Coordinator

Verge Health is working on improving automations in the system. We have regular calls with Verge...

Mar 2022
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Analyst/Coordinator

I wish that we had more autonomy in the system's database. It would be nice to be able to make...

Mar 2022
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Analyst/Coordinator

One thing that has been helpful and has improved efficiency is that the Verge Health system is used...

Mar 2022
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Analyst/Coordinator

In terms of pulling out the data elements, the reporting could be easier. That difficulty may be due...

Mar 2022
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Analyst/Coordinator

RLDatix's acquisition of Verge Health has been seamless. We are still dealing with the same people...

Mar 2022
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Analyst/Coordinator

I am very satisfied with the vendor. I like the system as a whole. It is easy to use.

Mar 2022
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Analyst/Coordinator

The product doesn't identify the things that are actually required for our staff’s privileges versus...

Mar 2022
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Analyst/Coordinator

There are times when we enter certain data with end points, and that process doesn't really work in...

Mar 2022
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Analyst/Coordinator

The vendor is very helpful. My Verge Health partner is great at providing guidance. They have...

Mar 2022
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Analyst/Coordinator

I would appreciate it if we could do more customization on some of the canned questions than what is...

Mar 2022
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Analyst/Coordinator

Verge Health does not charge for every little thing. We have a set contract. Some things are broken...

Mar 2022
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Analyst/Coordinator

The vendor has changed things without notice, and that has affected our day-to-day work, but the...

Mar 2022
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Analyst/Coordinator

I have requested that the vendor make different changes that would make my life and role a little...

Mar 2022
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Analyst/Coordinator

We are dealing with physicians, and some of them are old and technologically challenged. Some of the...

Mar 2022
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Analyst/Coordinator

The vendor’s people are very nice. However, the product does not meet my needs or make my life...

Mar 2022
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Analyst/Coordinator

I know that upgrades and updates come out. We have regular meetings with the vendor, and they notify...

Mar 2022
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Analyst/Coordinator

Initially, when we began our adventure with the vendor, they would take us through the product and...

Mar 2022
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Analyst/Coordinator

The product’s training was very fragmented because even though our organization wants all of the...

Mar 2022
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Analyst/Coordinator

In the past, all the facilities in our organization were using different platforms. So our...

Mar 2022
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Analyst/Coordinator

The product is not very user friendly. I have had a lot of complaints from physicians that it is not...

Mar 2022
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Analyst/Coordinator

We tell the Verge Health person that we deal with regularly what we need, and a lot of times, there...

Mar 2022
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Manager

I have only ever had positive experiences with Verge Health. I am really impressed with how hands...

Feb 2022
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Manager

Anytime I have needed assistance, Verge Health has been very attentive and quick to help. We don’t...

Feb 2022
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Manager

Sometimes things can be a bit confusing within the product, specifically where I need to click to...

Feb 2022
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Manager

The main time I need the product is when I have a surveying agency on-site and I have to pull my...

Feb 2022
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Manager

Verge Health has a flat fee per physician in the organization. There have never been any hidden fees....

Feb 2022
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VP/Other Executive

Verge Health Credentialing is so intuitive that users don’t need a lot of training. The...

Feb 2022
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VP/Other Executive

There are some parts, like tracking, that are not required for credentialing, but they are so nice...

Feb 2022
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Analyst/Coordinator

The electronic document keeping is so much better than what we were using before. Before, everything...

Feb 2022
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Analyst/Coordinator

The software is very customizable. For example, in the corresponding tab, I pick whether I want to...

Feb 2022
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Analyst/Coordinator

Verge Health is pretty good at driving efficiency. If they have any questions or if anything comes...

Feb 2022
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Analyst/Coordinator

There is certain information from the product that only Verge Health's people have access to. If I...

Feb 2022
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Manager

I like the product a lot. We all love how easy it is to use, and it gets us the information we need,...

Feb 2022
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Manager

Verge Health is a great company. They try very hard, and they do a wonderful job. Their customers...

Feb 2022
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Manager

I would like to have the ability to clone. If we put something in for one entity, we have to put it...

Feb 2022
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Director

We meet regularly with Verge Health to look at the expiring credentials and new applications and...

Feb 2022
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Director

RLDatix's acquisition of Verge Health hasn't impacted my experience. Everybody still calls the...

Feb 2022
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Director

When we are ready to advance our applications to the leadership to make recommendations, I love that...

Feb 2022
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Director

The experience with Verge Health has been good. Change is hard for everybody, but Verge Health came...

Feb 2022
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Director

I see the Verge Health credentialing resources that are assigned to me as an extension of my office....

Feb 2022
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Director

We have been dealing with a lot of tracking and data input related to COVID-19. Thankfully, Verge...

Feb 2022
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Manager

The vendor's acquisition went smoothly. Then, the COVID-19 pandemic hit, and our organization...

Dec 2021
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Manager

The solution is a wonderful product. Our physicians are very happy with it. We have a lot of...

Dec 2021
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Manager

One thing that has never been taken seriously about the system, no matter which vendor owns it, is...

Dec 2021
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Director

My credentialing person speaks very highly of Verge Health and the support we have gotten in setting...

Dec 2021
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Director

We have seen that we could do some things differently, but we haven't quite figured out how to do...

Dec 2021
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Director

Sometimes what we were sold and what we bought are two different things, but I don't feel like that...

Dec 2021
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Director

In terms of credentialing, the Verge Health system does very well. But if we initially get a solid...

Dec 2021
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Director

RLDatix's acquisition of Verge Health has the potential to be very positive, but right now, things...

Dec 2021
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(0)
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Director

We would like more stability with the Verge Health teams that we deal with. We have had a couple of...

Dec 2021
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Analyst/Coordinator

If we need to do things in a rush or have something turned around quickly, sometimes Verge Health...

Dec 2021
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Analyst/Coordinator

Verge Health is always trying to provide better ways to do things or do things in fewer steps....

Dec 2021
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Analyst/Coordinator

We have had a lot of change in the vendor's staff over the last few years. That is a disadvantage...

Dec 2021
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Analyst/Coordinator

Verge Health has this new thing that they just introduced through Converge. They managed to find a...

Dec 2021
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Director

Verge Health Credentialing is very user friendly and easily adaptable. We would highly recommend the...

Dec 2021
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(0)
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Director

I wish there were a way to input specific report data in addition to the pages of parameters to go...

Dec 2021
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(0)
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Director

Any support needed is easily attainable and managed in a timely manner.

Dec 2021
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Director

The bill for the product is hefty. We were spoiled with our last product.

Dec 2021
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Director

Verge Health is understaffed. I see significant, frequent delays. Recently, it has taken as long as...

Dec 2021
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Director

The vendor has good intent, but unfortunately, the product can't help us drive efficiency. Sometimes...

Dec 2021
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Director

Verge Health is doing the renewals and verifications, and they are sending out reminders. They have...

Dec 2021
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Director

We were doing pretty well with Verge Health until some people we dealt with directly left, and then...

Dec 2021
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Director

There are a lot of things we need the product to do that it can't handle. Because of the lack of...

Dec 2021
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Director

Status changes or histories never went into the system, and now we have lost access to our previous...

Dec 2021
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(0)
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Director

Occasionally, the vendor will make us aware of product development. There is a suggestion area, and...

Dec 2021
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Director

The vendor won't promise anything up front that they can't ultimately do for us. I like our...

Dec 2021
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(0)
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Analyst/Coordinator

Verge Health keeps their promises as long as they are doable. If something isn't doable, Verge...

Dec 2021
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(0)
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Analyst/Coordinator

Verge Health has been introducing new technology here and there. Whenever there is an upgrade or...

Dec 2021
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Analyst/Coordinator

Verge Health has great IT and customer support people. They are very quick to help when we need help...

Dec 2021
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Analyst/Coordinator

We would love for Verge Health to integrate OPPE into the system, and hopefully, Verge Health will...

Dec 2021
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Manager

We have reporting issues. We have to manually merge. The insights are not user friendly. I can't...

Dec 2021
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Manager

I love the online version. I love our representative and team. They are wonderful and able to work...

Dec 2021
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(0)
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Manager

We had problems with several people from Verge Health. One person showed up and told me something...

Dec 2021
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Manager

I don’t really think the ease of use is Verge Health’s fault; I think it is the providers’ fault who...

Dec 2021
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Manager

The vendor appears to be very innovative in their technology, but we haven't really experienced...

Dec 2021
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Manager

We have worked with the vendor's executives, and everything has been good so far. The vendor always...

Dec 2021
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Manager

The vendor’s accounting department could use some improvement with the timing of their invoices and...

Dec 2021
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Manager

Verge Health is the only vendor we have ever used for credentialing, so I don't know any better, but...

Dec 2021
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Manager

The vendor has been really good to us and very patient with our slow process of getting...

Dec 2021
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Manager

The vendor is always willing to train us. They always ask whether our staff needs training. Verge...

Dec 2021
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Manager

The product is exactly what we need. It seems like it functions very well for us. It meets our...

Dec 2021
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Analyst/Coordinator

During an upgrade, something went wrong with security and people's passwords. That was not fun. Then...

Nov 2021
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Analyst/Coordinator

Our main contact person has moved on, and we have received a new contact person who is not very...

Nov 2021
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Analyst/Coordinator

The software is amazing. Electronically, we get everything at our fingertips. The system helps when...

Nov 2021
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Analyst/Coordinator

We are way different from Verge Health's other customers, and the upper management has always been...

Nov 2021
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Manager

Verge Health is getting better every year. They are automating things and adding features that allow...

Nov 2021
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Manager

I hope that the vendor will create more enhancements and modifications. In the past, we wanted them...

Nov 2021
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Analyst/Coordinator

We are going to a new EMR, and Verge Health is working with our EMR vendor. However, there is no...

Nov 2021
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Analyst/Coordinator

Verge Health is trying. They are listening a bit more. They are trying to assist us with things we...

Nov 2021
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Analyst/Coordinator

When I open the solution, there are areas where I expect certain things to be, but the vendor puts...

Nov 2021
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Analyst/Coordinator

The people from Verge Health that I deal with now are great, but the previous people were not. I...

Nov 2021
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Analyst/Coordinator

The dollar amount that Verge Health puts on what we use them for is a little pricey. There are other...

Nov 2021
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Manager

We have done a lot of things with an old program that we can’t do and would like to do with Verge...

Nov 2021
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Manager

The vendor hasn’t really delivered any new technology, but they are pretty responsive to our needs....

Nov 2021
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Manager

There is a lot of double work. We are going behind the vendor to check everything they do. If we...

Nov 2021
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Manager

The system is very expensive compared to what we had previously. The vendor now does credentialing,...

Nov 2021
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Manager

My satisfaction might increase a year from now, but the vendor is having staffing issues. With...

Nov 2021
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Analyst/Coordinator

I am on the fence about whether I would buy the product again. There are some things that I like...

Nov 2021
||
(0)
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Analyst/Coordinator

The implementation was horrible. It was very painful. There was a lot of manual data entry. We had...

Nov 2021
||
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Analyst/Coordinator

Verge Health has come a long way. They have made it a little easier for us to contact our...

Nov 2021
||
(0)
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Analyst/Coordinator

When we were implementing the system, Verge Health said that they would be able to do everything...

Nov 2021
||
(0)
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Manager

Some things about Verge Health Credentialing need to be fixed. The system isn’t the worst, but I...

Nov 2021
||
(0)
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Manager

The credentialing system is amazing. I love it so far. It is really easy to use. Employees can do...

Nov 2021
||
(0)
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Analyst/Coordinator

The vendor never really implemented anything, but with any new feature, Verge Health is very good at...

Nov 2021
||
(0)
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Analyst/Coordinator

The solution works pretty much the way that Verge Health says it is going to work. They don't bait...

Nov 2021
||
(0)
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Analyst/Coordinator

Verge Health didn't give us a lot of training. They just gave us the system.

Nov 2021
||
(0)
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Analyst/Coordinator

The solution has tabs, but some things aren't under the tabs that we think that they should be...

Nov 2021
||
(0)
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Analyst/Coordinator

We would like the vendor to add a feature. We want a cell phone option so that we can text within...

Nov 2021
||
(0)
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Analyst/Coordinator

The vendor is very responsive and provides great customer service. I would definitely recommend the...

Nov 2021
||
(0)
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Analyst/Coordinator

The solution costs more than it should.

Nov 2021
||
(0)
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Analyst/Coordinator

Our experiences with Verge Health's customer service have been excellent.

Nov 2021
||
(0)
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Director

So far, our experience with Verge Health has been really awesome. We have had no concerns. Verge...

Nov 2021
||
(0)
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CMO

The product is automated, and it is easy to work with the software, conduct meetings, go through the...

Oct 2021
||
(0)
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CMO

With any computer software, there are always little things that we wish were better. However, I...

Oct 2021
||
(0)
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CMO

We are always getting great service from Verge Health's folks. If we have any issues with a...

Oct 2021
||
(0)
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CMO

I have put in a request for Verge Health that they haven't been able to find a way to make work.

Oct 2021
||
(0)
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Manager

The vendor has been very accommodating as we give them suggestions on things they can improve. They...

Oct 2021
||
(0)
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Manager

The vendor commits to their statements of work, and projects are delivered on time. For any...

Oct 2021
||
(0)
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Manager

We have a dedicated account manager who we have regular calls with. We have been partnering on best...

Oct 2021
||
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Manager

We use the whole service component of the vendor organization, and we view Verge Health as the...

Oct 2021
||
(0)
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Manager

The phone and web support people are very responsive. We have regular status calls, and we know the...

Oct 2021
||
(0)
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Manager

I see my satisfaction remaining high a year from now. We are continuing to partner with the vendor....

Oct 2021
||
(0)
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Manager

The vendor is our organizations preferred vendor. It has been helpful to have the vendor doing our...

Oct 2021
||
(0)
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Manager

I am hoping my satisfaction with Verge Health will go up. We are in touch with the vendors people,...

Oct 2021
||
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VP/Other Executive

I would buy the product again. I would want to do my due diligence and see whether there is anything...

Aug 2021
||
(0)
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VP/Other Executive

I have issues with the system’s reporting. The reports are pretty good, but I have to ask for them...

Aug 2021
||
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VP/Other Executive

Verge Health Credentialing is a bit clunky. However, the vendor has found some workarounds to assist...

Aug 2021
||
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VP/Other Executive

Verge Health’s service is great. Verge Health pays attention to what we want and will scope that out...

Aug 2021
||
(0)
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Director

I don't have the buying power, but for what our corporate wanted Verge Health Credentialing for, I...

Jul 2021
||
(0)
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Director

Verge Health keeps their promises, but sometimes it takes a long time for Verge Health to get things...

Jul 2021
||
(0)
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Director

My organization has been very active in recommending enhancements to Verge Health to make the...

Jul 2021
||
(0)
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Director

The credentialing product is very straightforward. As a user, there are only certain things that I...

Jul 2021
||
(0)
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Director

Everyone at Verge Health is very helpful and easy to work with. We are assigned our own team to work...

Jul 2021
||
(0)
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Director

I would recommend Verge Health Credentialing. I don't know whether all entities can afford it. It is...

Jul 2021
||
(0)
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Analyst/Coordinator

The system doesn't give me access to change the primary email on a provider's account anymore. When...

Jul 2021
||
(0)
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Analyst/Coordinator

We can log in to Verge Health Credentialing from anywhere. As long as I have a computer and remember...

Jul 2021
||
(0)
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Analyst/Coordinator

Verge Health has made a few changes that we have requested. We can chart individuals and separate...

Jul 2021
||
(0)
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Analyst/Coordinator

Verge Health is usually friendly over the phone, and they are really fast at responding to emails....

Jul 2021
||
(0)
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Analyst/Coordinator

I think I will be satisfied in the next year. We got a new vendor contact who seems pretty good, and...

Jul 2021
||
(0)
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Analyst/Coordinator

I would buy Verge Health Credentialing again. It is a lot better than the product we were using...

Jul 2021
||
(0)
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Analyst/Coordinator

If we want an application to be prioritized, Verge Health charges for that now. They didn't before....

Jul 2021
||
(0)
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Director

Verge Health does listen to us and hear us, and they assist us to find a way to get where we need to...

Jun 2021
||
(0)
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Director

I am excited to start managing OPPE. That is a lot of work for each of our hospitals, and we are...

Jun 2021
||
(0)
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Director

Things are going well with Verge Health Credentialing. We continue to collaborate as a group on a...

Jun 2021
||
(0)
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Director

In our other software programs, we can generate Word documents from within the program. We can’t do...

Jun 2021
||
(0)
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Director

We can send an email to someone through Verge Health Credentialing. I can email Dr. Smith, and I...

Jun 2021
||
(0)
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Director

It is little things that are missing in Verge Health Credentialing. It still doesn’t have document...

Jun 2021
||
(0)
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Director

At least for us, the transition to Verge Health Credentialing started out a little rocky, and my...

Jun 2021
||
(0)
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Director

Verge Health Credentialing is very expensive. It is half my budget. They are very expensive compared...

Jun 2021
||
(0)
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Director

I am enjoying Verge Health. They are my credentialing people. My credentialing specialist is through...

Jun 2021
||
(0)
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Manager

Verge Health was recently acquired by RLDatix. We had great communication from Verge Health about...

Jun 2021
||
(0)
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Manager

We have been implementing the system in facilities we recently acquired. Verge Health has been very...

Jun 2021
||
(0)
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Manager

Verge Health has different ways to train built into their system, but we as managers don’t have the...

Jun 2021
||
(0)
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Manager

The system is very user friendly. I have a large number of people who use it, and after they try it...

Jun 2021
||
(0)
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Manager

The phone and web support are excellent. We have lots of providers trying to use the applications...

Jun 2021
||
(0)
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Manager

The executive involvement is excellent. I talk to Verge Health’s president quarterly, if not more...

Jun 2021
||
(0)
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Manager

I have looked at other systems, whether electronic or not, and Verge Health has the most organized...

Jun 2021
||
(0)
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Manager

My satisfaction will go up in a year. Any time I have an issue or a process I wish to change or...

Jun 2021
||
(0)
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Manager

I have looked at other systems just recently and wondered whether there was something else out there...

Jun 2021
||
(0)
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Manager

Verge Health doesn’t nickel-and-dime us at all. They offer new things and set up different meetings...

Jun 2021
||
(0)
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The Value of Credentialing
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As KLAS discovered in last year’s credentialing report, there are a lot of vendors who provide credentialing solutions. But since that report, KLAS has published a new report that follows up on those



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