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Verge Health Credentialing (Primarily Services) Comments
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KLAS Research Director - Tanya Egbert
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Director

We have a really strong relationship with Verge Health. They are good partners to work with. If I...

Feb 2021
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Director

The product is good, and it does what we need it to do. We run a lot through the system and get...

Feb 2021
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Director

I would suggest for Verge Health to have a physician champion on their development team so that they...

Feb 2021
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Manager

Verge Health has really good ticklers set into their system. Reminders are sent when licenses are...

Jan 2021
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Manager

The vendor has done everything that they told us they were going to do. Any process that is in place...

Jan 2021
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Manager

We haven't had any issues. We have not had any providers come back and say they experienced any...

Jan 2021
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Analyst/Coordinator

If we were starting over, compared to other vendors, Verge Health is not at the level that I feel...

Jan 2021
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Analyst/Coordinator

I am in the middle of the road about Verge Health keeping all their promises. They keep some...

Jan 2021
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Analyst/Coordinator

The cost of Verge Health's solution is higher than what we were paying for our previous system.

Jan 2021
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Analyst/Coordinator

Our implementation was done by implementing individual institutions in our health system rather than...

Jan 2021
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Analyst/Coordinator

The integration of the Verge Health system with our EMR is crazy. Verge Health's capabilities are...

Jan 2021
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Analyst/Coordinator

I used a totally different platform before, and going to Verge Health's solution was taking a step...

Jan 2021
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Analyst/Coordinator

The way that we extract data from the system isn't always so easy. For instance, for an expirable...

Jan 2021
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Analyst/Coordinator

Verge Health works as a CBO. They do all the work for us. Then they provide us with a file, and then...

Jan 2021
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Manager

There are a few things that we liked that we have requested for the system, and there were growing...

Jan 2021
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Manager

Verge Health has done very well at delivering new technology. The things that the vendor is coming...

Jan 2021
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Manager

In regard to support, Verge Health tries to be there. We have had some complaints from some of the...

Jan 2021
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Manager

Verge Health executives are involved, and they all give us their phone numbers.

Jan 2021
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Manager

This product is expensive, but we couldn't have grown or added other entities without the type of...

Jan 2021
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Manager

We have had ups and downs during COVID-19, and we have had to bring in some locums. Verge Health has...

Jan 2021
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Manager

The product is great. It is easy to use, and it is easy for new employees that have never used it...

Jan 2021
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Manager

Verge Health wasn't as proactive at first. We are a pretty aggressive health system, and we had...

Jan 2021
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Manager

Verge Health tries really hard to meet our integration goals, but every hospital is different with...

Jan 2021
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Manager

I would buy this product again if I had to do things over. The product was a long-time coming, and...

Jan 2021
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Director

Verge Health is always willing to give us training whenever we need it. They are on top of training....

Nov 2020
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Director

The system is everything that we expected it to be, but some of our issues have pertained to how the...

Nov 2020
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Director

Our main issue is that we can't see everything. If we could see more of what Verge Health sees, that...

Nov 2020
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Director

I would buy the system again. So far, we are happy with it. It is good, but it has been a challenge...

Nov 2020
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Director

Verge Health keeps their promises. When we identify issues, we talk about them on our frequent...

Nov 2020
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Director

I would like Verge Health to allow more permissions so that we can make minor changes to the...

Nov 2020
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Director

Verge Health added a new detail recorder, which is good. I would still like to see a report writing...

Nov 2020
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Director

Reporting is the big area that needs a revamp. We would also like to have a drag-and-drop option in...

Nov 2020
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Director

We hear from the vendor's support people frequently, and we have no problems. The vendor's...

Nov 2020
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Director

I would recommend this product to others. It is great, and Verge Health's support is great. The...

Nov 2020
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Analyst/Coordinator

If we email Verge Health, they email us right back. They are very prompt, and they always tell us we...

Nov 2020
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Manager

I haven't had any training from Verge Health. They haven't really changed their software aside from...

Nov 2020
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Manager

One of the difficult things about Verge Health's product is if there is an auditor and we are trying...

Nov 2020
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Manager

During the COVID-19 crisis, Verge Health kept up with all the expirations and all of our physicians'...

Nov 2020
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Manager

Verge Health avoids charging for every little thing. We have a contracted rate. I have recommended...

Nov 2020
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Manager

The staff members at Verge Health reach out and track down missing items from the physicians and...

Nov 2020
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Analyst/Coordinator

Verge Health has met and exceeded our needs, especially during the COVID-19 crisis. They have...

Nov 2020
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Analyst/Coordinator

We have been assigned a personal representative who works with us, and we have weekly meetings. We...

Nov 2020
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Analyst/Coordinator

There are areas for improvement for everyone. Lately, we have had an issue with expiring records...

Nov 2020
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Analyst/Coordinator

The end users, who are the doctors, tend to have a lot of issues. For example, if some of the...

Nov 2020
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Analyst/Coordinator

The system is user friendly, and the customer support is excellent. There has been more...

Nov 2020
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Analyst/Coordinator

When I first started, I received a brief overview of how to navigate certain features. I found that...

Nov 2020
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Analyst/Coordinator

I have not seen how the vendor promotes the solution. Overall, I would give the vendor a very high...

Nov 2020
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Analyst/Coordinator

There are some things that we would like to add in terms of different search options, but overall, I...

Nov 2020
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Analyst/Coordinator

Except for once, I have never had an encounter with an executive. Most of my contact is with my rep....

Nov 2020
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Manager

I would buy the product again. We already use other platforms that the vendor has, so we are trying...

Oct 2020
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Manager

The vendor does not nickel-and-dime us. We recently acquired some hospitals, and I met up with the...

Oct 2020
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Manager

The vendor is very good at upgrades and implementations. The product is excellent, and the quality...

Oct 2020
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Manager

The vendor’s training could use a little improvement. When we had our acquisition, we had to train...

Oct 2020
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Manager

The system is very easy to use. We have tweaked a few things as we have gone along, but the vendor...

Oct 2020
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Manager

The vendor has been very supportive, but there is room for improvement around being proactive. I...

Oct 2020
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Manager

The vendor executives are excellent at staying involved. I have dealt with different executives for...

Oct 2020
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Manager

We are definitely getting our money’s worth from the system. I would recommend it to others. We are...

Oct 2020
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Director

For the most part, the system works great. The customer service is top notch. We have one main...

Oct 2020
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Director

I feel as though the product is designed for a larger organization than we are. The product needs to...

Oct 2020
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Manager

Verge Health is maintaining our information and the credentialing process. The vendor handles all of...

Oct 2020
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Director

Verge Health has been very supportive. We have a consulting package with them, so they help us...

Oct 2020
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Director

Before Verge Health's system, we had a different system. Everything was on PDFs. If we were looking...

Oct 2020
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Director

I haven't heard any complaints about the ease of use. We have had a few minor data issues, but we...

Oct 2020
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Director

The product isn't meeting all of our needs, and I don't know whether the blame is with Verge Health...

Oct 2020
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Analyst/Coordinator

Verge Health has given more options in the system. I used to have to go to each individual chart and...

Oct 2020
(0)
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Analyst/Coordinator

The platform works well with other programs. We use Word and Excel a lot. When we are given case...

Oct 2020
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Analyst/Coordinator

Whenever I needed help going over things during the implementation, there was one particular person...

Oct 2020
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Analyst/Coordinator

The product is pretty well developed. There is a smooth workflow between different tabs and parts of...

Oct 2020
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Analyst/Coordinator

Overall, we have had a pretty good experience with Verge Health. I have no issues with them. For the...

Oct 2020
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Analyst/Coordinator

The support from Verge Health is pretty good. I often have to call the support team because of...

Oct 2020
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Analyst/Coordinator

Verge Health is able to change some things, but I feel that I, as an admin, should be able to change...

Oct 2020
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Director

We are a large health system with hospitals and offices that are all different. This is the first...

Oct 2020
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Director

During COVID-19, we have been bringing people in from all over the country. We have partnered with...

Oct 2020
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Director

Because everything is digital, I can email whoever I need file approvals from, and the person can do...

Oct 2020
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Director

We have helped Verge Health to create a better credentialing product, and Verge Health has helped...

Oct 2020
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Manager

Verge Health was excellent during the COVID-19 pandemic. The vendor is pretty supportive. I would...

Oct 2020
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Manager

As far as I know, Verge Health is part of our long-term plans. I don't know what the vendor promoted...

Oct 2020
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Manager

Verge Health processes applications pretty quickly. That is good. The vendor is in constant...

Oct 2020
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Analyst/Coordinator

Our Verge Health representative is good. We never deal with executives. Our representative not only...

Oct 2020
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Analyst/Coordinator

I can't say one bad thing about Verge Health. They have been so good to us, and I recommend them to...

Oct 2020
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Analyst/Coordinator

Verge Health has a lot of online training resources, but a lot of them don't apply to our facility....

Oct 2020
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Analyst/Coordinator

Verge Health Credentialing is not the most intuitive system, and it can be difficult to find things....

Oct 2020
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Analyst/Coordinator

Verge Health delivers great service. They are always on top of things and responsive. The vendor...

Oct 2020
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Analyst/Coordinator

It would be nice if Verge Health had an easy way to account for the required credentialing for our...

Oct 2020
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Analyst/Coordinator

Verge Health doesn't come on-site to train us, but they do offer webinars and other things. Their...

Oct 2020
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Analyst/Coordinator

With Verge Health's support, we can quickly get an answer. The vendor is trying to help us. We can...

Oct 2020
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Analyst/Coordinator

Credentialing is the most expensive part of the equation, but we definitely get our money's worth...

Oct 2020
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Analyst/Coordinator

I hope that the integration between Verge Health's systems improves because we have never been able...

Oct 2020
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Analyst/Coordinator

When Verge Health was doing an upgrade, they sent an email that I didn't even open for a while...

Oct 2020
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Analyst/Coordinator

We got the product pretty early on. We were a bit spoiled. We would talk about our ideas, and Verge...

Oct 2020
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Analyst/Coordinator

There is some crossover that we don't like because Verge Health has been hired by other hospital...

Oct 2020
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Analyst/Coordinator

The support we have right now is great. We have had to cycle through some support that hasn't been...

Oct 2020
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Analyst/Coordinator

There isn't a lot of executive involvement anymore. There was in the beginning. I have a quarterly...

Oct 2020
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Analyst/Coordinator

Verge Health definitely takes a lot of grunt work off of our hands because we are doing more...

Oct 2020
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Analyst/Coordinator

I am undecided about whether I would buy Verge Health's product again. Things are okay now, but we...

Oct 2020
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Analyst/Coordinator

We purchased the Verge Health product so that it could work with the other modules for quality...

Oct 2020
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Analyst/Coordinator

The system is very easy to use in terms of entering data, looking up physician information, and...

Oct 2020
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Analyst/Coordinator

On any given day, the Verge Health system can work like clockwork. But then all of a sudden, it can...

Oct 2020
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Analyst/Coordinator

Verge Health is offering some new things that look good. They are always taking our suggestions. If...

Oct 2020
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Analyst/Coordinator

We have a really good relationship with our representative who does the credentialing for us. I...

Oct 2020
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Analyst/Coordinator

Right now, everything is locked down in terms of what we can do. We are only able to view things a...

Oct 2020
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Director

A couple of years ago, I probably would have said no to purchasing Verge Health Credentialing again....

Oct 2020
(0)
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Director

I think that Verge Health keeps their promises, but sometimes certain things take a little longer....

Oct 2020
(0)
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Director

Verge Health Credentialing's upgrades are fine. During a recent upgrade, I think that my database...

Oct 2020
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Director

I don't know all of the things that Verge Health is working on with the system. There are layers. I...

Oct 2020
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Director

There are some report-writing features that we need but that haven't come out yet. So we have to do...

Oct 2020
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Director

The support people at Verge Health are proactive. Their teams will reach out to us if there are...

Oct 2020
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Director

I know that Verge Health's executives are involved. Their CEO is very active; that person is very...

Oct 2020
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Director

Verge Health does a very good job with primary source credentialing verifications. Their product...

Oct 2020
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Director

When Verge Health Credentialing came out, I wasn't really on board, but we have all gotten used to...

Oct 2020
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Director

The credentialing aspect is very good, and Verge Health is working on improving the things we need...

Oct 2020
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Analyst/Coordinator

We are sometimes charged for additional things in the system. I saw the initial bill of what the...

Oct 2020
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Analyst/Coordinator

We had issues when we started with Verge Health, but the vendor has been working diligently to...

Oct 2020
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Analyst/Coordinator

We weren’t included in the discussion of what product to go with. We were just told that we would be...

Oct 2020
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Analyst/Coordinator

I would buy the system again now that things are resolved. Since the beginning, things have gotten...

Oct 2020
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Analyst/Coordinator

The vendor keeps promises most of the time. There have been timelines and different things that the...

Oct 2020
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Analyst/Coordinator

At first, there was no training on the product. There was no manual, and there was absolutely no...

Oct 2020
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Analyst/Coordinator

We have a client service manager who is phenomenal and does a lot of things. That person is involved...

Oct 2020
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Director

What I like about Verge Health's training is that it is online. We can do it when we need to do it....

Sep 2020
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Analyst/Coordinator

I hope that Verge Health Credentialing is part of our long-term plan. I hated it at first, but I...

Sep 2020
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Director

There is one report that I want to pull that has everything on it and that I need to take to my...

Sep 2020
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Director

My credentialing representative and I are in contact all the time via email or phone calls. That...

Sep 2020
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Director

Verge Health Credentialing is an online system that has solved a lot of our problems, including...

Sep 2020
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Analyst/Coordinator

There are three things I don't love about Verge Health Credentialing. There was no initial training,...

Sep 2020
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Analyst/Coordinator

I have a contact that I deal with directly, so I have never had to deal with Verge Health's support...

Sep 2020
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VP/Other Executive

We have all of the vendor's modules because we believe in an integrated approach where all of the...

Sep 2020
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VP/Other Executive

We have had issues with our own medical staff office not wanting to change from the package they are...

Sep 2020
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VP/Other Executive

The vendor has been so supportive, including the medical staff office directors. I wish my...

Sep 2020
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VP/Other Executive

The report writer needs to be a little more robust. The vendor was a little late in getting their...

Sep 2020
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VP/Other Executive

The vendor upgrades everything that we ask for. The vendor has been very accommodating in that way....

Sep 2020
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VP/Other Executive

When we compare Verge Health Credentialing to other credentialing packages, Verge Health...

Sep 2020
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Director

Verge Health has been very interesting to work with. They make things better, but I wouldn't say I...

Sep 2020
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Director

The customer service from Verge Health is excellent. If I need to, I can get in touch with somebody....

Sep 2020
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Director

In the past, we were using a system other than Verge Health Credentialing. The decision to make the...

Sep 2020
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Director

With Verge Health Credentialing, I can visually see who a provider is because I put a picture in...

Sep 2020
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Director

We would like to have more independence as administrators in Verge Health Credentialing. Right now,...

Sep 2020
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Director

I don't know whether Verge Health is a partner. They kind of work for us, and we work within their...

Sep 2020
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Director

We were very, very fortunate that we did not need to grant too many temporary privileges during...

Sep 2020
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Director

Verge Health Credentialing has no training aids. There is not anything that we can hand out to new...

Sep 2020
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Director

The ease of use depends on who the end user is. If a nurse is out in the field, the system is simple...

Sep 2020
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Manager

We have recommended a lot of changes for the vendor to implement. The changes aren’t always things...

Aug 2020
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Manager

Credentialing is pretty expensive, but the vendor does a lot for us. I don’t know what to compare...

Aug 2020
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Analyst/Coordinator

Verge Health doesn’t charge for every little thing. We just get charged a flat fee for each...

Jul 2020
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Analyst/Coordinator

I like that I can pull up Verge Health Credentialing online. It is accessible. Everything is pretty...

Jul 2020
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Analyst/Coordinator

I like the person that I work with because that person is very efficient in terms of taking care of...

Jul 2020
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Analyst/Coordinator

I don’t care for where the vendor puts things in the credentialing file. Several tabs are empty. We...

Jul 2020
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Manager

I think the product supports our integration goals and promotes integration, especially in the...

Jun 2020
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Manager

The product is user friendly for the frontline people who put in data, and not much training is...

Jun 2020
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Manager

Having the application be system wide has been phenomenal. With the power of having that whole...

Jun 2020
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Manager

We have not fully implemented the new credentialing piece of the system yet. That is the big thing...

Jun 2020
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Analyst/Coordinator

I would most certainly buy the system again. Unfortunately, the system will be gone in the future....

Jun 2020
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Analyst/Coordinator

We have just one fee that the vendor charges us. I would rate our ability to receive our money's...

Jun 2020
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Analyst/Coordinator

The system is very user friendly. There have been some features added lately that have increased the...

Jun 2020
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Analyst/Coordinator

There are certain things, such as adding certain information or fields, that I am not able to change...

Jun 2020
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Manager

Working with Verge Health has been good. We have been happy with the results. When we have needed to...

May 2020
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Manager

Verge Health was very good throughout COVID-19, but honestly, the product is getting quite...

May 2020
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Manager

Verge Health doesn't do background checks for physicians. It would be nice if they took care of...

May 2020
(0)
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VP/Other Executive

The implementation of Verge Health's system was very strong and efficient. Verge Health is good at...

May 2020
(0)
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Manager

Even though the Verge Health people we deal with are great and very helpful, we are constantly...

May 2020
(0)
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VP/Other Executive

When our contract with Verge Health ends, we aren't going to renew it. We want to create our own...

May 2020
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Manager

We are unable to create multiple independent credentialing files. I am told that it is not possible...

May 2020
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Manager

We are very pleased with Verge Health. We meet with the Verge Health support team members on...

May 2020
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