Verge Health Credentialing (Primarily Services)
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Niel Oscarson
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

It seems like there is a lot of follow-up needed for requests. There are queues or buckets to put...

Nov 2022
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Analyst/Coordinator

Other Observations & Comments

It seems like sometimes the expiring records team doesn't follow through with phone calls when it...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Physicians get frustrated sometimes when things go to spam, such as peer references and sometimes...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

It has taken a lot to get to where we are with the Verge Health credentialing platform. Initially,...

Nov 2022
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Analyst/Coordinator

Relationship

If somebody leaves Verge Health and a position is emptied, someone takes their place, and Verge...

Nov 2022
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Analyst/Coordinator

Service and Support

Verge Health is in the transition of hiring some people. We used to have a manager that was over the...

Nov 2022
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Manager

Relationship

We are not happy with Verge Health at all. The vendor has had a lot of changes in staffing, and that...

Nov 2022
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Manager

Other Observations & Comments

If Verge Health Credentialing is used right, the product's quality is okay, but the vendor hasn’t...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

I like how easy it is for the provider to sign in to the Verge Health credentialing platform and go...

Nov 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Verge Health charges for every little thing. Lately, things have gotten more and more expensive with...

Nov 2022
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Analyst/Coordinator

Relationship

Verge Health’s customer service quality has gone down with each employee leaving. They are...

Nov 2022
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Analyst/Coordinator

Service and Support

I can reach out to my representative, and that is perfectly fine, but I get a lot of my providers...

Oct 2022
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Analyst/Coordinator

Relationship

The vendor's greatest strength overall is the communication from the Verge Health direct support...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The greatest weakness of the system other than just having people have issues with account access is...

Oct 2022
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CNO

ROI / Cost (care and feeding)

Verge Health was purchased by RLDatix, and we had a few bumps in the road with that transition....

Oct 2022
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CNO

Relationship

The only dilemma we had with the product was with the database, but that was partly because of the...

Oct 2022
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CNO

Other Observations & Comments

The technology we want is available, but we haven't been able to implement things as fast as the...

Oct 2022
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CNO

Interfacing and Integration

The product is integrated and gives easy access to our providers. There is a support system for the...

Oct 2022
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CNO

Service and Support

Right now, we are struggling a little bit with the vendor’s response time, and that is something new...

Oct 2022
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Manager

Other Observations & Comments

I would ask the senior leaders of Verge Health’s credentialing side to look more closely at the...

Oct 2022
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Manager

Functionality and Upgrades

Verge Health's system is super simple to use. We have looked at other products to see whether there...

Oct 2022
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Manager

Other Observations & Comments

We are working on a lot of things. We now do regular audits of our processes to see where our...

Oct 2022
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Manager

Service and Support

Verge Health is always striving to better themselves and their product. They have done really well...

Oct 2022
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Manager

Service and Support

We have some issues communicating with Verge Health’s IT help desk that haven’t really been solved....

Oct 2022
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Manager

Technology

Verge Health's system works well and very seldom shuts down. The vendor gives us notifications of...

Oct 2022
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Manager

Relationship

I have reached out to Verge Health’s senior leaders at times, and they have helped me with what I...

Oct 2022
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Manager

Implementation and Training

Verge Health has been very accommodating and proactive in terms of our organization’s growth and...

Oct 2022
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Manager

Other Observations & Comments

Verge Health has been very proactive in helping us implement new facilities onto their system, but...

Oct 2022
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Manager

Interfacing and Integration

The use of Verge Health's system throughout our organization has really allowed us to provide...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Verge Health has been pretty fair about their billing. When changes happen within our organization,...

Oct 2022
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Manager

Service and Support

From a support standpoint, when we call Verge Health’s help line, they are very supportive.

Sep 2022
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Manager

Implementation and Training

We haven't had any real new training because the product has been live for so long. But Verge Health...

Sep 2022
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Manager

Relationship

Verge Health is striving to partner and deliver optimized outcomes. The credentialing system is part...

Sep 2022
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Manager

Interfacing and Integration

There are natural limitations because Verge Health Credentialing is Verge Health’s system, and we...

Sep 2022
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Analyst/Coordinator

Service and Support

Verge Health is really great at keeping us updated. They send out an email if anything is going to...

Sep 2022
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Analyst/Coordinator

Other Observations & Comments

I don't really get training from Verge Health, but if I have questions and I reach out to the...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The system is super user friendly; someone can jump right on, and if they don't know how to use it,...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

When we have a provider that is missing a couple of documents, they can see the issue from their...

Sep 2022
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Manager

Other Observations & Comments

Verge Health’s primary focus is being a Credentials Verification Organization and not necessarily...

Sep 2022
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Manager

ROI / Cost (care and feeding)

When we were first starting with Verge Health, all of our own medical staff offices had their own...

Sep 2022
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Manager

Other Observations & Comments

We really need to have other functionality developed, and it seems like we are starting to get there...

Sep 2022
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Manager

Functionality and Upgrades

We are looking at having a centralized Credentials Verification Organization and are using Verge...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

I don't think the using system is any more efficient than doing the process manually. Everything is...

Aug 2022
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Analyst/Coordinator

Implementation and Training

Using the system is pretty simple. The vendor's people are very helpful. Verge Health came on-site...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

There was an initial period when we couldn't find things. If different people are on the system and...

Aug 2022
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CEO/President

Functionality and Upgrades

We have denied physician credentials or applications because of Verge Health's software. We have a...

Jun 2022
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CEO/President

Win/Loss - Why they were selected (by current clients)

In the past, we had a manual credentialing process, and that was a nightmare. We would go into our...

Jun 2022
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CEO/President

Sales and Contracting

Verge Health honors the contract that we negotiated.

Jun 2022
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CEO/President

Functionality and Upgrades

When my physicians are happy, I am extremely happy. Our doctors have not complained once, except for...

Jun 2022
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Manager

Functionality and Upgrades

Verge Health does a great job. Their site is very easy in terms of technology. We let them know when...

Jun 2022
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Manager

Relationship

Verge Health does a really good job of making sure we don't miss any upcoming deadlines or...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The system has a lot of good points, but the one thing I have noticed is that the system does have a...

Jun 2022
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Analyst/Coordinator

Relationship

I don't have complaints about Verge Health. The people who handle all our things are responsive,...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The system is very user friendly. Updates and things like that have been seamless on my end. Some...

Jun 2022
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Analyst/Coordinator

Relationship

When I came into this organization, I had no idea what I was doing with the system. No one trained...

May 2022
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Analyst/Coordinator

Relationship

We have regular meetings with the vendor to make sure that we have given them what they need and...

May 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I submit the information to the vendor, and they email the providers a link so that they can fill...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

The system is pretty user friendly. The vendor gathers all the information and combines it into a...

May 2022
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Analyst/Coordinator

Technology

There is not much new technology from Verge Health. I am just messing with the same old things.

May 2022
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Analyst/Coordinator

Future Outlook

I think we are in it for the long haul with Verge Health Credentialing. I plan on being still...

May 2022
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Analyst/Coordinator

Service and Support

The vendor does do a lot of good things. I don't think that there is one thing that stands out. The...

May 2022
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Analyst/Coordinator

Implementation and Training

I don't feel like I get much training, so I am bouncing around in the software sometimes, especially...

May 2022
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Analyst/Coordinator

Implementation and Training

Our use of the product has been so limited. I have gone through a couple of reports that have...

Apr 2022
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Analyst/Coordinator

Relationship

Verge Health is doing great. They are very easy to work with. We couldn't be happier. Verge Health...

Apr 2022
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Analyst/Coordinator

Relationship

Verge Health knows that we have had issues with the reporting. The new functionality has made things...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

I haven’t seen any change in the interface at all, and that is a big deal because the interface is...

Apr 2022
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Analyst/Coordinator

Future Outlook

Our future satisfaction now depends on what our administration wants and whether there are new...

Apr 2022
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Analyst/Coordinator

Service and Support

When we are having issues, we get attention from Verge Health very quickly. I like that. There are...

Apr 2022
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Analyst/Coordinator

Sales and Contracting

We thought we would get some things that never materialized. We can obviously live without those...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Verge Health’s charges have been fairly consistent with the amount of work we give them. They do...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

I can get what I want out of the product pretty easily. I can easily train people on where to find...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Verge Health's system costs more than our last program because we never upgraded that program. Our...

Apr 2022
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Manager

Functionality and Upgrades

Our physicians have complained about the delay of the application process because it takes too long,...

Apr 2022
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Manager

Functionality and Upgrades

There are a few things that the vendor could do to help drive efficiency. I don’t know whether they...

Apr 2022
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Manager

Implementation and Training

The vendor’s training is pretty good. They take time and do everything. They want us to learn and...

Apr 2022
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Analyst/Coordinator

Relationship

Previously, when we reached out to Verge Health with a problem, they would tell us that the techs...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

Some of the integrations were really difficult to get. We have fixed the integration issues, so...

Apr 2022
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Analyst/Coordinator

Relationship

The person who handles our account is responsive and helpful. We have had several account managers...

Apr 2022
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Manager

Relationship

Verge Health has been very accommodating when it comes to developing the things that they need to in...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

Verge Health has made strides toward meeting our reporting criteria, but things aren't perfect. I...

Apr 2022
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Manager

Functionality and Upgrades

The product has significantly improved our efficiency and decreased the time that it takes for us to...

Apr 2022
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Manager

Functionality and Upgrades

The automation of the system's signature and approval processes had a big, positive impact on us....

Apr 2022
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Manager

Functionality and Upgrades

When we submit an application in the product, getting a response takes a long time. We have...

Apr 2022
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Manager

Functionality and Upgrades

The vendor is good with communication. They send out emails to all the providers a certain time...

Apr 2022
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Manager

Functionality and Upgrades

The vendor could improve their current in-process files. When we receive or secure a document, we...

Apr 2022
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Manager

Relationship

It is a little frustrating when we get used to working with one of the vendor's technicians and then...

Apr 2022
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Manager

Relationship

The vendor is in a different time zone than we are. It is a real pain in the neck when we have...

Apr 2022
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Manager

Relationship

We had an issue in the past, and a supervisor at Verge Health contacted us immediately.

Apr 2022
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Analyst/Coordinator

Relationship

Verge Health has changed what they do for us and what I have to do in the system. Since the vendor...

Mar 2022
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Analyst/Coordinator

Service and Support

Verge Health’s customer service is not as good as it was before the acquisition. Different support...

Mar 2022
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Analyst/Coordinator

Implementation and Training

There was no training for the platform.

Mar 2022
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Analyst/Coordinator

Service and Support

When we have questions, Verge Health is responsive, and they can usually get us an answer within a...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The more I get used to the system, the better I am at using it. The vendor was supportive in helping...

Mar 2022
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Analyst/Coordinator

Relationship

Verge Health is working on improving automations in the system. We have regular calls with Verge...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

I wish that we had more autonomy in the system's database. It would be nice to be able to make...

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

One thing that has been helpful and has improved efficiency is that the Verge Health system is used...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

In terms of pulling out the data elements, the reporting could be easier. That difficulty may be due...

Mar 2022
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Analyst/Coordinator

Relationship

RLDatix's acquisition of Verge Health has been seamless. We are still dealing with the same people...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

I am very satisfied with the vendor. I like the system as a whole. It is easy to use.

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The product doesn't identify the things that are actually required for our staff’s privileges versus...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

There are times when we enter certain data with end points, and that process doesn't really work in...

Mar 2022
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Analyst/Coordinator

Relationship

The vendor is very helpful. My Verge Health partner is great at providing guidance. They have...

Mar 2022
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Analyst/Coordinator

Relationship

I would appreciate it if we could do more customization on some of the canned questions than what is...

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Verge Health does not charge for every little thing. We have a set contract. Some things are broken...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor has changed things without notice, and that has affected our day-to-day work, but the...

Mar 2022
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Analyst/Coordinator

Relationship

I have requested that the vendor make different changes that would make my life and role a little...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

We are dealing with physicians, and some of them are old and technologically challenged. Some of the...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor’s people are very nice. However, the product does not meet my needs or make my life...

Mar 2022
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Analyst/Coordinator

Service and Support

I know that upgrades and updates come out. We have regular meetings with the vendor, and they notify...

Mar 2022
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Analyst/Coordinator

Sales and Contracting

Initially, when we began our adventure with the vendor, they would take us through the product and...

Mar 2022
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Analyst/Coordinator

Other Observations & Comments

The product’s training was very fragmented because even though our organization wants all of the...

Mar 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

In the past, all the facilities in our organization were using different platforms. So our...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is not very user friendly. I have had a lot of complaints from physicians that it is not...

Mar 2022
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Analyst/Coordinator

Technology

We tell the Verge Health person that we deal with regularly what we need, and a lot of times, there...

Mar 2022
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Manager

Functionality and Upgrades

I have only ever had positive experiences with Verge Health. I am really impressed with how hands...

Feb 2022
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Manager

Service and Support

Anytime I have needed assistance, Verge Health has been very attentive and quick to help. We don’t...

Feb 2022
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Manager

Functionality and Upgrades

Sometimes things can be a bit confusing within the product, specifically where I need to click to...

Feb 2022
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Manager

Functionality and Upgrades

The main time I need the product is when I have a surveying agency on-site and I have to pull my...

Feb 2022
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Manager

ROI / Cost (care and feeding)

Verge Health has a flat fee per physician in the organization. There have never been any hidden fees....

Feb 2022
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VP/Other Executive

Functionality and Upgrades

Verge Health Credentialing is so intuitive that users don’t need a lot of training. The...

Feb 2022
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VP/Other Executive

Technology

There are some parts, like tracking, that are not required for credentialing, but they are so nice...

Feb 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

The electronic document keeping is so much better than what we were using before. Before, everything...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The software is very customizable. For example, in the corresponding tab, I pick whether I want to...

Feb 2022
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Analyst/Coordinator

Relationship

Verge Health is pretty good at driving efficiency. If they have any questions or if anything comes...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

There is certain information from the product that only Verge Health's people have access to. If I...

Feb 2022
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Manager

Functionality and Upgrades

I like the product a lot. We all love how easy it is to use, and it gets us the information we need,...

Feb 2022
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Manager

Service and Support

Verge Health is a great company. They try very hard, and they do a wonderful job. Their customers...

Feb 2022
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Manager

Functionality and Upgrades

I would like to have the ability to clone. If we put something in for one entity, we have to put it...

Feb 2022
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Director

Future Outlook

We meet regularly with Verge Health to look at the expiring credentials and new applications and...

Feb 2022
||
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Director

Relationship

RLDatix's acquisition of Verge Health hasn't impacted my experience. Everybody still calls the...

Feb 2022
||
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Director

Functionality and Upgrades

When we are ready to advance our applications to the leadership to make recommendations, I love that...

Feb 2022
||
(0)
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Director

Relationship

The experience with Verge Health has been good. Change is hard for everybody, but Verge Health came...

Feb 2022
||
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Director

Relationship

I see the Verge Health credentialing resources that are assigned to me as an extension of my office....

Feb 2022
||
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Director

Technology

We have been dealing with a lot of tracking and data input related to COVID-19. Thankfully, Verge...

Feb 2022
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Manager

Relationship

The vendor's acquisition went smoothly. Then, the COVID-19 pandemic hit, and our organization...

Dec 2021
||
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Manager

Functionality and Upgrades

The solution is a wonderful product. Our physicians are very happy with it. We have a lot of...

Dec 2021
||
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Manager

Implementation and Training

One thing that has never been taken seriously about the system, no matter which vendor owns it, is...

Dec 2021
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Director

Functionality and Upgrades

My credentialing person speaks very highly of Verge Health and the support we have gotten in setting...

Dec 2021
||
(0)
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Director

Other Observations & Comments

We have seen that we could do some things differently, but we haven't quite figured out how to do...

Dec 2021
||
(0)
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Director

Sales and Contracting

Sometimes what we were sold and what we bought are two different things, but I don't feel like that...

Dec 2021
||
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Director

Relationship

In terms of credentialing, the Verge Health system does very well. But if we initially get a solid...

Dec 2021
||
(0)
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Director

Relationship

RLDatix's acquisition of Verge Health has the potential to be very positive, but right now, things...

Dec 2021
||
(0)
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Director

Relationship

We would like more stability with the Verge Health teams that we deal with. We have had a couple of...

Dec 2021
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

If we need to do things in a rush or have something turned around quickly, sometimes Verge Health...

Dec 2021
||
(0)
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Analyst/Coordinator

Relationship

Verge Health is always trying to provide better ways to do things or do things in fewer steps....

Dec 2021
||
(0)
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Analyst/Coordinator

Relationship

We have had a lot of change in the vendor's staff over the last few years. That is a disadvantage...

Dec 2021
||
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Analyst/Coordinator

Functionality and Upgrades

Verge Health has this new thing that they just introduced through Converge. They managed to find a...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

Verge Health Credentialing is very user friendly and easily adaptable. We would highly recommend the...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

I wish there were a way to input specific report data in addition to the pages of parameters to go...

Dec 2021
||
(0)
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Director

Service and Support

Any support needed is easily attainable and managed in a timely manner.

Dec 2021
||
(0)
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Director

ROI / Cost (care and feeding)

The bill for the product is hefty. We were spoiled with our last product.

Dec 2021
||
(0)
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Director

Service and Support

Verge Health is understaffed. I see significant, frequent delays. Recently, it has taken as long as...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

The vendor has good intent, but unfortunately, the product can't help us drive efficiency. Sometimes...

Dec 2021
||
(0)
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Director

Service and Support

Verge Health is doing the renewals and verifications, and they are sending out reminders. They have...

Dec 2021
||
(0)
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Director

Relationship

We were doing pretty well with Verge Health until some people we dealt with directly left, and then...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

There are a lot of things we need the product to do that it can't handle. Because of the lack of...

Dec 2021
||
(0)
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Director

Technology

Status changes or histories never went into the system, and now we have lost access to our previous...

Dec 2021
||
(0)
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Director

Relationship

Occasionally, the vendor will make us aware of product development. There is a suggestion area, and...

Dec 2021
||
(0)
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Director

Relationship

The vendor won't promise anything up front that they can't ultimately do for us. I like our...

Dec 2021
||
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