Verge Health Credentialing (Primarily Services)
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
It seems like there is a lot of follow-up needed for requests. There are queues or buckets to put...
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Other Observations & Comments
It seems like sometimes the expiring records team doesn't follow through with phone calls when it...
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Functionality and Upgrades
Physicians get frustrated sometimes when things go to spam, such as peer references and sometimes...
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Functionality and Upgrades
It has taken a lot to get to where we are with the Verge Health credentialing platform. Initially,...
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Relationship
If somebody leaves Verge Health and a position is emptied, someone takes their place, and Verge...
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Service and Support
Verge Health is in the transition of hiring some people. We used to have a manager that was over the...
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Relationship
We are not happy with Verge Health at all. The vendor has had a lot of changes in staffing, and that...
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Other Observations & Comments
If Verge Health Credentialing is used right, the product's quality is okay, but the vendor hasn’t...
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Functionality and Upgrades
I like how easy it is for the provider to sign in to the Verge Health credentialing platform and go...
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ROI / Cost (care and feeding)
Verge Health charges for every little thing. Lately, things have gotten more and more expensive with...
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Relationship
Verge Health’s customer service quality has gone down with each employee leaving. They are...
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Service and Support
I can reach out to my representative, and that is perfectly fine, but I get a lot of my providers...
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Relationship
The vendor's greatest strength overall is the communication from the Verge Health direct support...
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Functionality and Upgrades
The greatest weakness of the system other than just having people have issues with account access is...
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ROI / Cost (care and feeding)
Verge Health was purchased by RLDatix, and we had a few bumps in the road with that transition....
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Relationship
The only dilemma we had with the product was with the database, but that was partly because of the...
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Other Observations & Comments
The technology we want is available, but we haven't been able to implement things as fast as the...
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Interfacing and Integration
The product is integrated and gives easy access to our providers. There is a support system for the...
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Service and Support
Right now, we are struggling a little bit with the vendor’s response time, and that is something new...
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Other Observations & Comments
I would ask the senior leaders of Verge Health’s credentialing side to look more closely at the...
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Functionality and Upgrades
Verge Health's system is super simple to use. We have looked at other products to see whether there...
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Other Observations & Comments
We are working on a lot of things. We now do regular audits of our processes to see where our...
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Service and Support
Verge Health is always striving to better themselves and their product. They have done really well...
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Service and Support
We have some issues communicating with Verge Health’s IT help desk that haven’t really been solved....
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Technology
Verge Health's system works well and very seldom shuts down. The vendor gives us notifications of...
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Relationship
I have reached out to Verge Health’s senior leaders at times, and they have helped me with what I...
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Implementation and Training
Verge Health has been very accommodating and proactive in terms of our organization’s growth and...
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Other Observations & Comments
Verge Health has been very proactive in helping us implement new facilities onto their system, but...
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Interfacing and Integration
The use of Verge Health's system throughout our organization has really allowed us to provide...
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ROI / Cost (care and feeding)
Verge Health has been pretty fair about their billing. When changes happen within our organization,...
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Service and Support
From a support standpoint, when we call Verge Health’s help line, they are very supportive.
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Implementation and Training
We haven't had any real new training because the product has been live for so long. But Verge Health...
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Relationship
Verge Health is striving to partner and deliver optimized outcomes. The credentialing system is part...
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Interfacing and Integration
There are natural limitations because Verge Health Credentialing is Verge Health’s system, and we...
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Service and Support
Verge Health is really great at keeping us updated. They send out an email if anything is going to...
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Other Observations & Comments
I don't really get training from Verge Health, but if I have questions and I reach out to the...
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Functionality and Upgrades
The system is super user friendly; someone can jump right on, and if they don't know how to use it,...
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Functionality and Upgrades
When we have a provider that is missing a couple of documents, they can see the issue from their...
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Other Observations & Comments
Verge Health’s primary focus is being a Credentials Verification Organization and not necessarily...
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ROI / Cost (care and feeding)
When we were first starting with Verge Health, all of our own medical staff offices had their own...
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Other Observations & Comments
We really need to have other functionality developed, and it seems like we are starting to get there...
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Functionality and Upgrades
We are looking at having a centralized Credentials Verification Organization and are using Verge...
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Functionality and Upgrades
I don't think the using system is any more efficient than doing the process manually. Everything is...
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Implementation and Training
Using the system is pretty simple. The vendor's people are very helpful. Verge Health came on-site...
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Functionality and Upgrades
There was an initial period when we couldn't find things. If different people are on the system and...
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Functionality and Upgrades
We have denied physician credentials or applications because of Verge Health's software. We have a...
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Win/Loss - Why they were selected (by current clients)
In the past, we had a manual credentialing process, and that was a nightmare. We would go into our...
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Sales and Contracting
Verge Health honors the contract that we negotiated.
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Functionality and Upgrades
When my physicians are happy, I am extremely happy. Our doctors have not complained once, except for...
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Functionality and Upgrades
Verge Health does a great job. Their site is very easy in terms of technology. We let them know when...
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Relationship
Verge Health does a really good job of making sure we don't miss any upcoming deadlines or...
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Functionality and Upgrades
The system has a lot of good points, but the one thing I have noticed is that the system does have a...
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Relationship
I don't have complaints about Verge Health. The people who handle all our things are responsive,...
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Functionality and Upgrades
The system is very user friendly. Updates and things like that have been seamless on my end. Some...
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Relationship
When I came into this organization, I had no idea what I was doing with the system. No one trained...
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Relationship
We have regular meetings with the vendor to make sure that we have given them what they need and...
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ROI / Cost (care and feeding)
I submit the information to the vendor, and they email the providers a link so that they can fill...
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Functionality and Upgrades
The system is pretty user friendly. The vendor gathers all the information and combines it into a...
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Technology
There is not much new technology from Verge Health. I am just messing with the same old things.
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Future Outlook
I think we are in it for the long haul with Verge Health Credentialing. I plan on being still...
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Service and Support
The vendor does do a lot of good things. I don't think that there is one thing that stands out. The...
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Implementation and Training
I don't feel like I get much training, so I am bouncing around in the software sometimes, especially...
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Implementation and Training
Our use of the product has been so limited. I have gone through a couple of reports that have...
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Relationship
Verge Health is doing great. They are very easy to work with. We couldn't be happier. Verge Health...
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Relationship
Verge Health knows that we have had issues with the reporting. The new functionality has made things...
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Functionality and Upgrades
I haven’t seen any change in the interface at all, and that is a big deal because the interface is...
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Future Outlook
Our future satisfaction now depends on what our administration wants and whether there are new...
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Service and Support
When we are having issues, we get attention from Verge Health very quickly. I like that. There are...
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Sales and Contracting
We thought we would get some things that never materialized. We can obviously live without those...
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ROI / Cost (care and feeding)
Verge Health’s charges have been fairly consistent with the amount of work we give them. They do...
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Functionality and Upgrades
I can get what I want out of the product pretty easily. I can easily train people on where to find...
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ROI / Cost (care and feeding)
Verge Health's system costs more than our last program because we never upgraded that program. Our...
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Functionality and Upgrades
Our physicians have complained about the delay of the application process because it takes too long,...
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Functionality and Upgrades
There are a few things that the vendor could do to help drive efficiency. I don’t know whether they...
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Implementation and Training
The vendor’s training is pretty good. They take time and do everything. They want us to learn and...
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Relationship
Previously, when we reached out to Verge Health with a problem, they would tell us that the techs...
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Interfacing and Integration
Some of the integrations were really difficult to get. We have fixed the integration issues, so...
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Relationship
The person who handles our account is responsive and helpful. We have had several account managers...
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Relationship
Verge Health has been very accommodating when it comes to developing the things that they need to in...
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Functionality and Upgrades
Verge Health has made strides toward meeting our reporting criteria, but things aren't perfect. I...
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Functionality and Upgrades
The product has significantly improved our efficiency and decreased the time that it takes for us to...
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Functionality and Upgrades
The automation of the system's signature and approval processes had a big, positive impact on us....
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Functionality and Upgrades
When we submit an application in the product, getting a response takes a long time. We have...
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Functionality and Upgrades
The vendor is good with communication. They send out emails to all the providers a certain time...
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Functionality and Upgrades
The vendor could improve their current in-process files. When we receive or secure a document, we...
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Relationship
It is a little frustrating when we get used to working with one of the vendor's technicians and then...
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Relationship
The vendor is in a different time zone than we are. It is a real pain in the neck when we have...
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Relationship
We had an issue in the past, and a supervisor at Verge Health contacted us immediately.
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Relationship
Verge Health has changed what they do for us and what I have to do in the system. Since the vendor...
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Service and Support
Verge Health’s customer service is not as good as it was before the acquisition. Different support...
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Implementation and Training
There was no training for the platform.
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Service and Support
When we have questions, Verge Health is responsive, and they can usually get us an answer within a...
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Functionality and Upgrades
The more I get used to the system, the better I am at using it. The vendor was supportive in helping...
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Relationship
Verge Health is working on improving automations in the system. We have regular calls with Verge...
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Functionality and Upgrades
I wish that we had more autonomy in the system's database. It would be nice to be able to make...
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ROI / Cost (care and feeding)
One thing that has been helpful and has improved efficiency is that the Verge Health system is used...
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Functionality and Upgrades
In terms of pulling out the data elements, the reporting could be easier. That difficulty may be due...
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Relationship
RLDatix's acquisition of Verge Health has been seamless. We are still dealing with the same people...
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Functionality and Upgrades
I am very satisfied with the vendor. I like the system as a whole. It is easy to use.
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ROI / Cost (care and feeding)
The product doesn't identify the things that are actually required for our staff’s privileges versus...
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Functionality and Upgrades
There are times when we enter certain data with end points, and that process doesn't really work in...
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Relationship
The vendor is very helpful. My Verge Health partner is great at providing guidance. They have...
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Relationship
I would appreciate it if we could do more customization on some of the canned questions than what is...
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ROI / Cost (care and feeding)
Verge Health does not charge for every little thing. We have a set contract. Some things are broken...
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Functionality and Upgrades
The vendor has changed things without notice, and that has affected our day-to-day work, but the...
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Relationship
I have requested that the vendor make different changes that would make my life and role a little...
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Functionality and Upgrades
We are dealing with physicians, and some of them are old and technologically challenged. Some of the...
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Functionality and Upgrades
The vendor’s people are very nice. However, the product does not meet my needs or make my life...
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Service and Support
I know that upgrades and updates come out. We have regular meetings with the vendor, and they notify...
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Sales and Contracting
Initially, when we began our adventure with the vendor, they would take us through the product and...
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Other Observations & Comments
The product’s training was very fragmented because even though our organization wants all of the...
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Win/Loss - Why they were selected (by current clients)
In the past, all the facilities in our organization were using different platforms. So our...
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Functionality and Upgrades
The product is not very user friendly. I have had a lot of complaints from physicians that it is not...
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Technology
We tell the Verge Health person that we deal with regularly what we need, and a lot of times, there...
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Functionality and Upgrades
I have only ever had positive experiences with Verge Health. I am really impressed with how hands...
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Service and Support
Anytime I have needed assistance, Verge Health has been very attentive and quick to help. We don’t...
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Functionality and Upgrades
Sometimes things can be a bit confusing within the product, specifically where I need to click to...
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Functionality and Upgrades
The main time I need the product is when I have a surveying agency on-site and I have to pull my...
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ROI / Cost (care and feeding)
Verge Health has a flat fee per physician in the organization. There have never been any hidden fees....
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Functionality and Upgrades
Verge Health Credentialing is so intuitive that users don’t need a lot of training. The...
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Technology
There are some parts, like tracking, that are not required for credentialing, but they are so nice...
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Functionality and Upgrades
The electronic document keeping is so much better than what we were using before. Before, everything...
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Functionality and Upgrades
The software is very customizable. For example, in the corresponding tab, I pick whether I want to...
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Relationship
Verge Health is pretty good at driving efficiency. If they have any questions or if anything comes...
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Other Observations & Comments
There is certain information from the product that only Verge Health's people have access to. If I...
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Functionality and Upgrades
I like the product a lot. We all love how easy it is to use, and it gets us the information we need,...
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Service and Support
Verge Health is a great company. They try very hard, and they do a wonderful job. Their customers...
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Functionality and Upgrades
I would like to have the ability to clone. If we put something in for one entity, we have to put it...
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Future Outlook
We meet regularly with Verge Health to look at the expiring credentials and new applications and...
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Relationship
RLDatix's acquisition of Verge Health hasn't impacted my experience. Everybody still calls the...
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Functionality and Upgrades
When we are ready to advance our applications to the leadership to make recommendations, I love that...
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Relationship
The experience with Verge Health has been good. Change is hard for everybody, but Verge Health came...
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Relationship
I see the Verge Health credentialing resources that are assigned to me as an extension of my office....
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Technology
We have been dealing with a lot of tracking and data input related to COVID-19. Thankfully, Verge...
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Relationship
The vendor's acquisition went smoothly. Then, the COVID-19 pandemic hit, and our organization...
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Functionality and Upgrades
The solution is a wonderful product. Our physicians are very happy with it. We have a lot of...
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Implementation and Training
One thing that has never been taken seriously about the system, no matter which vendor owns it, is...
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Functionality and Upgrades
My credentialing person speaks very highly of Verge Health and the support we have gotten in setting...
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Other Observations & Comments
We have seen that we could do some things differently, but we haven't quite figured out how to do...
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Sales and Contracting
Sometimes what we were sold and what we bought are two different things, but I don't feel like that...
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Relationship
In terms of credentialing, the Verge Health system does very well. But if we initially get a solid...
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Relationship
RLDatix's acquisition of Verge Health has the potential to be very positive, but right now, things...
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Relationship
We would like more stability with the Verge Health teams that we deal with. We have had a couple of...
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ROI / Cost (care and feeding)
If we need to do things in a rush or have something turned around quickly, sometimes Verge Health...
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Relationship
Verge Health is always trying to provide better ways to do things or do things in fewer steps....
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Relationship
We have had a lot of change in the vendor's staff over the last few years. That is a disadvantage...
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Functionality and Upgrades
Verge Health has this new thing that they just introduced through Converge. They managed to find a...
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Functionality and Upgrades
Verge Health Credentialing is very user friendly and easily adaptable. We would highly recommend the...
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Functionality and Upgrades
I wish there were a way to input specific report data in addition to the pages of parameters to go...
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Service and Support
Any support needed is easily attainable and managed in a timely manner.
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ROI / Cost (care and feeding)
The bill for the product is hefty. We were spoiled with our last product.
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Service and Support
Verge Health is understaffed. I see significant, frequent delays. Recently, it has taken as long as...
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Functionality and Upgrades
The vendor has good intent, but unfortunately, the product can't help us drive efficiency. Sometimes...
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Service and Support
Verge Health is doing the renewals and verifications, and they are sending out reminders. They have...
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Relationship
We were doing pretty well with Verge Health until some people we dealt with directly left, and then...
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Functionality and Upgrades
There are a lot of things we need the product to do that it can't handle. Because of the lack of...
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Technology
Status changes or histories never went into the system, and now we have lost access to our previous...
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Relationship
Occasionally, the vendor will make us aware of product development. There is a suggestion area, and...
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Relationship
The vendor won't promise anything up front that they can't ultimately do for us. I like our...
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