Verge Health Credentialing (Primarily Services) Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 10:39:25 PM and Model.EvProductId = 184706

Commentary Summary

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User Commentary

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Director

Functionality and Upgrades

Verge Health has been very interesting to work with. They make things better, but I wouldn't say I...

Sep 2020
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Director

Relationship

The customer service from Verge Health is excellent. If I need to, I can get in touch with somebody....

Sep 2020
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Director

Functionality and Upgrades

In the past, we were using a system other than Verge Health Credentialing. The decision to make the...

Sep 2020
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Director

Functionality and Upgrades

With Verge Health Credentialing, I can visually see who a provider is because I put a picture in...

Sep 2020
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Director

Functionality and Upgrades

We would like to have more independence as administrators in Verge Health Credentialing. Right now,...

Sep 2020
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Director

Relationship

I don't know whether Verge Health is a partner. They kind of work for us, and we work within their...

Sep 2020
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Director

Service and Support

We were very, very fortunate that we did not need to grant too many temporary privileges during...

Sep 2020
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Director

Implementation and Training

Verge Health Credentialing has no training aids. There is not anything that we can hand out to new...

Sep 2020
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Director

Other Observations & Comments

The ease of use depends on who the end user is. If a nurse is out in the field, the system is simple...

Sep 2020
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Manager

Relationship

We have recommended a lot of changes for the vendor to implement. The changes aren’t always things...

Aug 2020
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Manager

Other Observations & Comments

Credentialing is pretty expensive, but the vendor does a lot for us. I don’t know what to compare...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Verge Health doesn’t charge for every little thing. We just get charged a flat fee for each...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

I like that I can pull up Verge Health Credentialing online. It is accessible. Everything is pretty...

Jul 2020
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Analyst/Coordinator

Service and Support

I like the person that I work with because that person is very efficient in terms of taking care of...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

I don’t care for where the vendor puts things in the credentialing file. Several tabs are empty. We...

Jul 2020
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Manager

Interfacing and Integration

I think the product supports our integration goals and promotes integration, especially in the...

Jun 2020
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Manager

Implementation and Training

The product is user friendly for the frontline people who put in data, and not much training is...

Jun 2020
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Manager

Service and Support

Having the application be system wide has been phenomenal. With the power of having that whole...

Jun 2020
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Manager

Other Observations & Comments

We have not fully implemented the new credentialing piece of the system yet. That is the big thing...

Jun 2020
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Analyst/Coordinator

Future Outlook

I would most certainly buy the system again. Unfortunately, the system will be gone in the future....

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have just one fee that the vendor charges us. I would rate our ability to receive our money's...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is very user friendly. There have been some features added lately that have increased the...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

There are certain things, such as adding certain information or fields, that I am not able to change...

Jun 2020
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Manager

Service and Support

Working with Verge Health has been good. We have been happy with the results. When we have needed to...

May 2020
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Manager

ROI / Cost (care and feeding)

Verge Health was very good throughout COVID-19, but honestly, the product is getting quite...

May 2020
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Manager

Functionality and Upgrades

Verge Health doesn't do background checks for physicians. It would be nice if they took care of...

May 2020
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VP/Other Executive

Functionality and Upgrades

The implementation of Verge Health's system was very strong and efficient. Verge Health is good at...

May 2020
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Manager

Service and Support

Even though the Verge Health people we deal with are great and very helpful, we are constantly...

May 2020
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VP/Other Executive

ROI / Cost (care and feeding)

When our contract with Verge Health ends, we aren't going to renew it. We want to create our own...

May 2020
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Manager

Functionality and Upgrades

We are unable to create multiple independent credentialing files. I am told that it is not possible...

May 2020
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Manager

Service and Support

We are very pleased with Verge Health. We meet with the Verge Health support team members on...

May 2020
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Manager

Functionality and Upgrades

I have worked with other people on projects with other platforms, and I have seen other platforms. I...

Jan 2020
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Manager

Relationship

The vendor keeps their promises. But we had a bit of a struggle with our transition with our growing...

Jan 2020
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Manager

ROI / Cost (care and feeding)

The vendor is very fair on their pricing. We use multiple platforms that they offer within our...

Jan 2020
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Manager

Functionality and Upgrades

The changes and upgrades aren’t communicated well enough. We get an email about every change, but...

Jan 2020
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Manager

Implementation and Training

I would like to see the vendor’s training be more hands on and up to date. For example, YouTube...

Jan 2020
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Manager

Relationship

The vendor has been very proactive with our organization’s transitions. The vendor has let us know...

Jan 2020
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Manager

Functionality and Upgrades

We have a little work to do in terms of integration and interoperability. The system doesn’t quite...

Jan 2020
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Manager

Relationship

We have seen improvements with every day little things, especially with updates. The vendor has a...

Jan 2020
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Manager

Other Observations & Comments

I have a client representative who is not as proactive as I would like, but we have been working on...

Jan 2020
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Manager

Relationship

The vendor’s executive leadership is excellent. I can go to the vendor with ideas, and I feel...

Jan 2020
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Manager

ROI / Cost (care and feeding)

We are definitely getting our money’s worth. The system has saved us quite a bit in terms of...

Jan 2020
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Manager

Other Observations & Comments

The vendor is an excellent company. I would like to use the system more in our hospital, but that...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

Things with Verge Health have actually gotten a little easier. The whole engagement has gotten...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

There are still things that we are trying to smooth out with Verge Health. Verge Health is trying to...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

The credentialing process used to take almost two years, and our providers used to be very upset...

Oct 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

Verge Health doesn’t nickel-and-dime us. They charge us fairly. The product's quality is perfect....

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

Once one learns how to use Verge Health's software, it is pretty easy to use. Our older doctors are...

Oct 2019
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Analyst/Coordinator

Relationship

Verge Health is still working on driving outcomes for us, and Verge Health is working on changing...

Oct 2019
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Analyst/Coordinator

Other Observations & Comments

We only have issues with Verge Health Credentialing because of the older generation. Verge Health...

Oct 2019
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Analyst/Coordinator

Implementation and Training

In the beginning, using Verge Health's software was a struggle for everybody because nobody trained...

Oct 2019
 Helpful

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Analyst/Coordinator

Interfacing and Integration

Verge Health's software integrates quite well. We open a lot of things through other programs. If I...

Oct 2019
 Helpful

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Analyst/Coordinator

Service and Support

Verge Health responds very quickly to emails. Sometimes, I get an answer within three to five...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Verge Health is pretty proactive. They showed us an administration tab in the system. It has...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

I am super satisfied with Verge Health. I don't think they have done anything that we haven't been...

Oct 2019
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Director

Other Observations & Comments

I like all of my credentialing specialists that I have worked with at Verge Health. The new ones who...

Oct 2019
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Director

Service and Support

Verge Health has made some modifications for me and helped me with some reports that have made part...

Oct 2019
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Director

Relationship

Verge Health is very proactive, and their executives are very involved, I have gone to dinner with...

Oct 2019
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Director

Service and Support

When I email Verge Health, they respond either instantly or the next morning, depending on the time...

Oct 2019
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Director

Relationship

I would tell prospective Verge Health clients that if they are looking for an inclusive process that...

Oct 2019
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Director

Relationship

Verge Health was able to provide the data we needed for an audit even though there were some...

Oct 2019
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Analyst/Coordinator

Future Outlook

We will be continuing with Verge Health. We would absolutely buy their product again. There are some...

Aug 2019
 Helpful

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Analyst/Coordinator

Relationship

Verge Health absolutely keeps their promises. We meet with a representative weekly, and the product...

Aug 2019
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

Half of the medical staff members do credentialing, and the other half do clerical work. Finding...

Aug 2019
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VP/Other Executive

Relationship

Verge Health's commitment to communicating and being proactive is really good. In the beginning,...

Aug 2019
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VP/Other Executive

Implementation and Training

I like the ease of using Verge Health's platform. The web portal is great and easy to use. We know...

Aug 2019
 Helpful

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Manager

Other Observations & Comments

Verge Health keeps their promises even though sometimes they are slower at it than we anticipate. We...

Aug 2019
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CMO

Future Outlook

Using Verge Health’s system is certainly less expensive than creating our own homegrown platform. I...

Aug 2019
 Helpful

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CMO

Functionality and Upgrades

The system is excellent and is a great way to outsource a piece of the credentialing process with a...

Aug 2019
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CMO

Other Observations & Comments

The system is currently the only comprehensive database that we have for provider information. We...

Aug 2019
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CMO

Functionality and Upgrades

We still have some paper processes that Verge Health is trying to work out, and as they expand their...

Aug 2019
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Analyst/Coordinator

Service and Support

Verge Health excels in customer service and friendliness. They are helpful and accommodating.

Aug 2019
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Analyst/Coordinator

Other Observations & Comments

When I email Verge Health information that goes in the file, such as signed documents and licenses,...

Aug 2019
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Analyst/Coordinator

Relationship

I had never dealt with a vendor like Verge Health before. Verge Health is so friendly and willing to...

Aug 2019
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Analyst/Coordinator

Service and Support

I haven't ever worked with any other credentialing vendors, but I can tell that Verge Health is top...

Aug 2019
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Analyst/Coordinator

Relationship

Verge Health is a great communicator. They always tell us to call them if we ever have questions....

Aug 2019
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Analyst/Coordinator

Service and Support

Verge Health is very efficient, and they always have more than one person working on our providers....

Aug 2019
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Manager

Functionality and Upgrades

Our data analysts are frustrated because they can’t fully pull all of the information that they want...

Aug 2019
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Manager

Relationship

We got good attention from the executives. Their involvement was much needed because getting used to...

Aug 2019
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Manager

Other Observations & Comments

I would likely recommend the product to other colleagues, but I would definitely explain to them all...

Aug 2019
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Manager

Service and Support

Verge Health’s staff members have been amazing, helpful, and accommodating. The vendor has been a...

Aug 2019
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Manager

Implementation and Training

Verge Health’s service is really good, and they have unlimited training. We have never actually done...

Aug 2019
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Manager

Functionality and Upgrades

The product works very well, especially considering the fact that we didn’t fully understand what we...

Aug 2019
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Director

Other Observations & Comments

I found the system to be incredibly intuitive when I entered my role a few years ago. I didn't do...

Aug 2019