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Verge Health Credentialing (Primarily Services) Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Technology
If we were starting over, compared to other vendors, Verge Health is not at the level that I feel...
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Analyst/Coordinator
Other Observations & Comments
I am in the middle of the road about Verge Health keeping all their promises. They keep some...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The cost of Verge Health's solution is higher than what we were paying for our previous system.
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Analyst/Coordinator
Implementation and Training
Our implementation was done by implementing individual institutions in our health system rather than...
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Analyst/Coordinator
Interfacing and Integration
The integration of the Verge Health system with our EMR is crazy. Verge Health's capabilities are...
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Analyst/Coordinator
Functionality and Upgrades
I used a totally different platform before, and going to Verge Health's solution was taking a step...
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Analyst/Coordinator
Technology
The way that we extract data from the system isn't always so easy. For instance, for an expirable...
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Analyst/Coordinator
Service and Support
Verge Health works as a CBO. They do all the work for us. Then they provide us with a file, and then...
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Manager
Other Observations & Comments
There are a few things that we liked that we have requested for the system, and there were growing...
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Manager
Functionality and Upgrades
Verge Health has done very well at delivering new technology. The things that the vendor is coming...
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Manager
Service and Support
In regard to support, Verge Health tries to be there. We have had some complaints from some of the...
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Manager
Relationship
Verge Health executives are involved, and they all give us their phone numbers.
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Manager
Other Observations & Comments
This product is expensive, but we couldn't have grown or added other entities without the type of...
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Manager
Service and Support
We have had ups and downs during COVID-19, and we have had to bring in some locums. Verge Health has...
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Manager
Functionality and Upgrades
The product is great. It is easy to use, and it is easy for new employees that have never used it...
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Manager
Other Observations & Comments
Verge Health wasn't as proactive at first. We are a pretty aggressive health system, and we had...
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Manager
Other Observations & Comments
Verge Health tries really hard to meet our integration goals, but every hospital is different with...
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Manager
Functionality and Upgrades
I would buy this product again if I had to do things over. The product was a long-time coming, and...
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Director
Implementation and Training
Verge Health is always willing to give us training whenever we need it. They are on top of training....
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Director
Other Observations & Comments
The system is everything that we expected it to be, but some of our issues have pertained to how the...
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Director
Functionality and Upgrades
Our main issue is that we can't see everything. If we could see more of what Verge Health sees, that...
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Director
Functionality and Upgrades
I would buy the system again. So far, we are happy with it. It is good, but it has been a challenge...
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Director
Service and Support
Verge Health keeps their promises. When we identify issues, we talk about them on our frequent...
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Director
Functionality and Upgrades
I would like Verge Health to allow more permissions so that we can make minor changes to the...
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Director
Functionality and Upgrades
Verge Health added a new detail recorder, which is good. I would still like to see a report writing...
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Director
Functionality and Upgrades
Reporting is the big area that needs a revamp. We would also like to have a drag-and-drop option in...
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Director
Service and Support
We hear from the vendor's support people frequently, and we have no problems. The vendor's...
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Director
Functionality and Upgrades
I would recommend this product to others. It is great, and Verge Health's support is great. The...
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Analyst/Coordinator
Service and Support
If we email Verge Health, they email us right back. They are very prompt, and they always tell us we...
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Manager
Implementation and Training
I haven't had any training from Verge Health. They haven't really changed their software aside from...
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Manager
Functionality and Upgrades
One of the difficult things about Verge Health's product is if there is an auditor and we are trying...
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Manager
Relationship
During the COVID-19 crisis, Verge Health kept up with all the expirations and all of our physicians'...
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Manager
ROI / Cost (care and feeding)
Verge Health avoids charging for every little thing. We have a contracted rate. I have recommended...
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Manager
Functionality and Upgrades
The staff members at Verge Health reach out and track down missing items from the physicians and...
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Analyst/Coordinator
Service and Support
Verge Health has met and exceeded our needs, especially during the COVID-19 crisis. They have...
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Analyst/Coordinator
Relationship
We have been assigned a personal representative who works with us, and we have weekly meetings. We...
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Analyst/Coordinator
Functionality and Upgrades
There are areas for improvement for everyone. Lately, we have had an issue with expiring records...
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Analyst/Coordinator
Functionality and Upgrades
The end users, who are the doctors, tend to have a lot of issues. For example, if some of the...
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Analyst/Coordinator
Service and Support
The system is user friendly, and the customer support is excellent. There has been more...
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Analyst/Coordinator
Implementation and Training
When I first started, I received a brief overview of how to navigate certain features. I found that...
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Analyst/Coordinator
Functionality and Upgrades
I have not seen how the vendor promotes the solution. Overall, I would give the vendor a very high...
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Analyst/Coordinator
Functionality and Upgrades
There are some things that we would like to add in terms of different search options, but overall, I...
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Analyst/Coordinator
Relationship
Except for once, I have never had an encounter with an executive. Most of my contact is with my rep....
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Manager
Interfacing and Integration
I would buy the product again. We already use other platforms that the vendor has, so we are trying...
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Manager
ROI / Cost (care and feeding)
The vendor does not nickel-and-dime us. We recently acquired some hospitals, and I met up with the...
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Manager
Functionality and Upgrades
The vendor is very good at upgrades and implementations. The product is excellent, and the quality...
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Manager
Implementation and Training
The vendor’s training could use a little improvement. When we had our acquisition, we had to train...
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Manager
Functionality and Upgrades
The system is very easy to use. We have tweaked a few things as we have gone along, but the vendor...
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Manager
Other Observations & Comments
The vendor has been very supportive, but there is room for improvement around being proactive. I...
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Manager
Relationship
The vendor executives are excellent at staying involved. I have dealt with different executives for...
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Manager
Future Outlook
We are definitely getting our money’s worth from the system. I would recommend it to others. We are...
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Director
Service and Support
For the most part, the system works great. The customer service is top notch. We have one main...
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Director
Other Observations & Comments
I feel as though the product is designed for a larger organization than we are. The product needs to...
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Manager
Service and Support
Verge Health is maintaining our information and the credentialing process. The vendor handles all of...
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Director
Service and Support
Verge Health has been very supportive. We have a consulting package with them, so they help us...
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Director
Functionality and Upgrades
Before Verge Health's system, we had a different system. Everything was on PDFs. If we were looking...
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Director
Functionality and Upgrades
I haven't heard any complaints about the ease of use. We have had a few minor data issues, but we...
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Director
Functionality and Upgrades
The product isn't meeting all of our needs, and I don't know whether the blame is with Verge Health...
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Analyst/Coordinator
Functionality and Upgrades
Verge Health has given more options in the system. I used to have to go to each individual chart and...
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Analyst/Coordinator
Interfacing and Integration
The platform works well with other programs. We use Word and Excel a lot. When we are given case...
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Analyst/Coordinator
Implementation and Training
Whenever I needed help going over things during the implementation, there was one particular person...
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Analyst/Coordinator
Functionality and Upgrades
The product is pretty well developed. There is a smooth workflow between different tabs and parts of...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Overall, we have had a pretty good experience with Verge Health. I have no issues with them. For the...
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Analyst/Coordinator
Service and Support
The support from Verge Health is pretty good. I often have to call the support team because of...
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Analyst/Coordinator
Functionality and Upgrades
Verge Health is able to change some things, but I feel that I, as an admin, should be able to change...
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Director
Service and Support
We are a large health system with hospitals and offices that are all different. This is the first...
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Director
Functionality and Upgrades
During COVID-19, we have been bringing people in from all over the country. We have partnered with...
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Director
Functionality and Upgrades
Because everything is digital, I can email whoever I need file approvals from, and the person can do...
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Director
Relationship
We have helped Verge Health to create a better credentialing product, and Verge Health has helped...
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Manager
Service and Support
Verge Health was excellent during the COVID-19 pandemic. The vendor is pretty supportive. I would...
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Manager
Future Outlook
As far as I know, Verge Health is part of our long-term plans. I don't know what the vendor promoted...
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Manager
Functionality and Upgrades
Verge Health processes applications pretty quickly. That is good. The vendor is in constant...
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Analyst/Coordinator
Relationship
Our Verge Health representative is good. We never deal with executives. Our representative not only...
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Analyst/Coordinator
Relationship
I can't say one bad thing about Verge Health. They have been so good to us, and I recommend them to...
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Analyst/Coordinator
Implementation and Training
Verge Health has a lot of online training resources, but a lot of them don't apply to our facility....
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Analyst/Coordinator
Functionality and Upgrades
Verge Health Credentialing is not the most intuitive system, and it can be difficult to find things....
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Analyst/Coordinator
Service and Support
Verge Health delivers great service. They are always on top of things and responsive. The vendor...
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Analyst/Coordinator
Functionality and Upgrades
It would be nice if Verge Health had an easy way to account for the required credentialing for our...
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Analyst/Coordinator
Implementation and Training
Verge Health doesn't come on-site to train us, but they do offer webinars and other things. Their...
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Analyst/Coordinator
Service and Support
With Verge Health's support, we can quickly get an answer. The vendor is trying to help us. We can...
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Analyst/Coordinator
Relationship
Credentialing is the most expensive part of the equation, but we definitely get our money's worth...
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Analyst/Coordinator
Interfacing and Integration
I hope that the integration between Verge Health's systems improves because we have never been able...
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Analyst/Coordinator
Functionality and Upgrades
When Verge Health was doing an upgrade, they sent an email that I didn't even open for a while...
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Analyst/Coordinator
Service and Support
We got the product pretty early on. We were a bit spoiled. We would talk about our ideas, and Verge...
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Analyst/Coordinator
Service and Support
There is some crossover that we don't like because Verge Health has been hired by other hospital...
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Analyst/Coordinator
Service and Support
The support we have right now is great. We have had to cycle through some support that hasn't been...
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Analyst/Coordinator
Relationship
There isn't a lot of executive involvement anymore. There was in the beginning. I have a quarterly...
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Analyst/Coordinator
Functionality and Upgrades
Verge Health definitely takes a lot of grunt work off of our hands because we are doing more...
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Analyst/Coordinator
Lessons Learned
I am undecided about whether I would buy Verge Health's product again. Things are okay now, but we...
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Analyst/Coordinator
Lessons Learned
We purchased the Verge Health product so that it could work with the other modules for quality...
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Analyst/Coordinator
Functionality and Upgrades
The system is very easy to use in terms of entering data, looking up physician information, and...
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Analyst/Coordinator
Technology
On any given day, the Verge Health system can work like clockwork. But then all of a sudden, it can...
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Analyst/Coordinator
Technology
Verge Health is offering some new things that look good. They are always taking our suggestions. If...
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Analyst/Coordinator
Relationship
We have a really good relationship with our representative who does the credentialing for us. I...
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Analyst/Coordinator
Functionality and Upgrades
Right now, everything is locked down in terms of what we can do. We are only able to view things a...
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Director
Functionality and Upgrades
A couple of years ago, I probably would have said no to purchasing Verge Health Credentialing again....
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Director
Relationship
I think that Verge Health keeps their promises, but sometimes certain things take a little longer....
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Director
Functionality and Upgrades
Verge Health Credentialing's upgrades are fine. During a recent upgrade, I think that my database...
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Director
Service and Support
I don't know all of the things that Verge Health is working on with the system. There are layers. I...
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Director
Future Outlook
There are some report-writing features that we need but that haven't come out yet. So we have to do...
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Director
Service and Support
The support people at Verge Health are proactive. Their teams will reach out to us if there are...
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Director
Relationship
I know that Verge Health's executives are involved. Their CEO is very active; that person is very...
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Director
Functionality and Upgrades
Verge Health does a very good job with primary source credentialing verifications. Their product...
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Director
Relationship
When Verge Health Credentialing came out, I wasn't really on board, but we have all gotten used to...
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Director
Relationship
The credentialing aspect is very good, and Verge Health is working on improving the things we need...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We are sometimes charged for additional things in the system. I saw the initial bill of what the...
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Analyst/Coordinator
Relationship
We had issues when we started with Verge Health, but the vendor has been working diligently to...
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Analyst/Coordinator
Win/Loss - Why they were selected (by current clients)
We weren’t included in the discussion of what product to go with. We were just told that we would be...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I would buy the system again now that things are resolved. Since the beginning, things have gotten...
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Analyst/Coordinator
Relationship
The vendor keeps promises most of the time. There have been timelines and different things that the...
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Analyst/Coordinator
Implementation and Training
At first, there was no training on the product. There was no manual, and there was absolutely no...
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Analyst/Coordinator
Relationship
We have a client service manager who is phenomenal and does a lot of things. That person is involved...
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Director
Implementation and Training
What I like about Verge Health's training is that it is online. We can do it when we need to do it....
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Analyst/Coordinator
Functionality and Upgrades
I hope that Verge Health Credentialing is part of our long-term plan. I hated it at first, but I...
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Director
Functionality and Upgrades
There is one report that I want to pull that has everything on it and that I need to take to my...
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Director
Service and Support
My credentialing representative and I are in contact all the time via email or phone calls. That...
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Director
Functionality and Upgrades
Verge Health Credentialing is an online system that has solved a lot of our problems, including...
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Analyst/Coordinator
Functionality and Upgrades
There are three things I don't love about Verge Health Credentialing. There was no initial training,...
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Analyst/Coordinator
Relationship
I have a contact that I deal with directly, so I have never had to deal with Verge Health's support...
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VP/Other Executive
Future Outlook
We have all of the vendor's modules because we believe in an integrated approach where all of the...
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VP/Other Executive
Relationship
We have had issues with our own medical staff office not wanting to change from the package they are...
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VP/Other Executive
Service and Support
The vendor has been so supportive, including the medical staff office directors. I wish my...
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VP/Other Executive
ROI / Cost (care and feeding)
The report writer needs to be a little more robust. The vendor was a little late in getting their...
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VP/Other Executive
Functionality and Upgrades
The vendor upgrades everything that we ask for. The vendor has been very accommodating in that way....
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VP/Other Executive
Functionality and Upgrades
When we compare Verge Health Credentialing to other credentialing packages, Verge Health...
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Director
Functionality and Upgrades
Verge Health has been very interesting to work with. They make things better, but I wouldn't say I...
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Director
Relationship
The customer service from Verge Health is excellent. If I need to, I can get in touch with somebody....
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Director
Functionality and Upgrades
In the past, we were using a system other than Verge Health Credentialing. The decision to make the...
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Director
Functionality and Upgrades
With Verge Health Credentialing, I can visually see who a provider is because I put a picture in...
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Director
Functionality and Upgrades
We would like to have more independence as administrators in Verge Health Credentialing. Right now,...
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Director
Relationship
I don't know whether Verge Health is a partner. They kind of work for us, and we work within their...
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Director
Service and Support
We were very, very fortunate that we did not need to grant too many temporary privileges during...
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Director
Implementation and Training
Verge Health Credentialing has no training aids. There is not anything that we can hand out to new...
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Director
Other Observations & Comments
The ease of use depends on who the end user is. If a nurse is out in the field, the system is simple...
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Manager
Relationship
We have recommended a lot of changes for the vendor to implement. The changes aren’t always things...
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Manager
Other Observations & Comments
Credentialing is pretty expensive, but the vendor does a lot for us. I don’t know what to compare...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Verge Health doesn’t charge for every little thing. We just get charged a flat fee for each...
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Analyst/Coordinator
Functionality and Upgrades
I like that I can pull up Verge Health Credentialing online. It is accessible. Everything is pretty...
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Analyst/Coordinator
Service and Support
I like the person that I work with because that person is very efficient in terms of taking care of...
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Analyst/Coordinator
Functionality and Upgrades
I don’t care for where the vendor puts things in the credentialing file. Several tabs are empty. We...
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Manager
Interfacing and Integration
I think the product supports our integration goals and promotes integration, especially in the...
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Manager
Implementation and Training
The product is user friendly for the frontline people who put in data, and not much training is...
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Manager
Service and Support
Having the application be system wide has been phenomenal. With the power of having that whole...
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Manager
Other Observations & Comments
We have not fully implemented the new credentialing piece of the system yet. That is the big thing...
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Analyst/Coordinator
Future Outlook
I would most certainly buy the system again. Unfortunately, the system will be gone in the future....
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Analyst/Coordinator
ROI / Cost (care and feeding)
We have just one fee that the vendor charges us. I would rate our ability to receive our money's...
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Analyst/Coordinator
Functionality and Upgrades
The system is very user friendly. There have been some features added lately that have increased the...
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Analyst/Coordinator
Functionality and Upgrades
There are certain things, such as adding certain information or fields, that I am not able to change...
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Manager
Service and Support
Working with Verge Health has been good. We have been happy with the results. When we have needed to...
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Manager
ROI / Cost (care and feeding)
Verge Health was very good throughout COVID-19, but honestly, the product is getting quite...
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Manager
Functionality and Upgrades
Verge Health doesn't do background checks for physicians. It would be nice if they took care of...
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VP/Other Executive
Functionality and Upgrades
The implementation of Verge Health's system was very strong and efficient. Verge Health is good at...
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Manager
Service and Support
Even though the Verge Health people we deal with are great and very helpful, we are constantly...
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VP/Other Executive
ROI / Cost (care and feeding)
When our contract with Verge Health ends, we aren't going to renew it. We want to create our own...
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Manager
Functionality and Upgrades
We are unable to create multiple independent credentialing files. I am told that it is not possible...
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Manager
Service and Support
We are very pleased with Verge Health. We meet with the Verge Health support team members on...
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Manager
Functionality and Upgrades
I have worked with other people on projects with other platforms, and I have seen other platforms. I...
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Manager
Relationship
The vendor keeps their promises. But we had a bit of a struggle with our transition with our growing...
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Manager
ROI / Cost (care and feeding)
The vendor is very fair on their pricing. We use multiple platforms that they offer within our...
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Manager
Functionality and Upgrades
The changes and upgrades aren’t communicated well enough. We get an email about every change, but...
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Manager
Implementation and Training
I would like to see the vendor’s training be more hands on and up to date. For example, YouTube...
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Manager
Relationship
The vendor has been very proactive with our organization’s transitions. The vendor has let us know...
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Manager
Functionality and Upgrades
We have a little work to do in terms of integration and interoperability. The system doesn’t quite...
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Manager
Relationship
We have seen improvements with every day little things, especially with updates. The vendor has a...
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Manager
Other Observations & Comments
I have a client representative who is not as proactive as I would like, but we have been working on...
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Manager
Relationship
The vendor’s executive leadership is excellent. I can go to the vendor with ideas, and I feel...
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Manager
ROI / Cost (care and feeding)
We are definitely getting our money’s worth. The system has saved us quite a bit in terms of...
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Manager
Other Observations & Comments
The vendor is an excellent company. I would like to use the system more in our hospital, but that...
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