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User Commentary
Relationship
We have been extremely satisfied with VerityStream over the years. We have been with the vendor for...
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Product
As systems change and we add on more departments, we have more needs for the data, and some systems,...
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Loyalty, Product
We would like to be able to stop using MSOW and to use something better. If we weren't in a period...
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Relationship
More often than not, VerityStream doesn't keep their promises. We pay for things that we don't get...
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Relationship, Product
We are constantly finding bugs and things in the system that don't work the way we would like them...
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Product
MSOW's reliability and stability are pretty good. The system is hosted, so everything in it is...
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Relationship
VerityStream's support is very good. We have a working relationship and connection with the...
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Loyalty, Relationship
There is no phone support for MSOW. We get web support, and it takes forever for VerityStream’s...
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Product
There are a lot of problems with the web crawl feature in MSOW. The DEA site and other sites that we...
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Relationship, Product, Value
The technology industry is always growing, so maintaining a tool that keeps up with the latest and...
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Relationship
The biggest struggles that I have are just normal struggles. The vendor’s support has A, B, and C...
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Loyalty, Relationship
I will advocate for staying with VerityStream because they do keep their promises. They are not...
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Relationship
I had a situation a couple of months ago with VerityStream where we had a work stoppage issue that...
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Value
The vendor wants to charge us for any additional builds or things that are different or new and will...
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Culture, Product
We had a glitch in the system that had to do with something that was done in a recent upgrade.
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Operations
All of VerityStream's training requires people to go to their site and find a document or watch a...
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Product
If I could tell VerityStream to do one thing, it would be to get rid of crystal reporting. That is...
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Loyalty
We are moving away from MSOW because it isn't as up-to-date as we need it to be. CredentialStream is...
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Relationship
The system has had crashes, but the vendor has really good customer support. Their support people...
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Value
There are some areas in MSOW where we buy packages, and there are some areas where we don’t. If we...
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Product
I like that we are able to drag and drop items and documents into MSOW instead of searching for and...
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Product
For some reason, we have freezes and glitches with the automatic faxing in MSOW, and I don’t know...
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Loyalty
Our organization has made a decision to go with another vendor's product, so MSOW is not a part of...
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Relationship, Value
VerityStream actively works with us, but there are some challenges and some things they still...
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Relationship, Operations
The documentation on the vendor’s website is outdated. It usually doesn't show all the screens that...
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Operations
A lot of the training is actually offered by end users from other hospitals who talk about what they...
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Loyalty
When we went live with MSOW, we almost got rid of the product. We were going to make a decision to...
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Product
The MSOW product is good. It is the best in the market. But there are some areas that are not well...
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Product
We can't use all of the functionality in several of the modules because the functionality seems like...
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Relationship, Product
I feel that VerityStream should include or query their end users more when trying to build...
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Product, Value
Overall, MSOW is a good product. We deliver data in our downstream systems to many different fee...
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Relationship
VerityStream’s support people are very helpful. When we open a ticket, they are usually very...
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Relationship, Value
VerityStream is always willing to work with us on a solution that can avoid charges. VerityStream...
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Operations, Product
The documentation on VerityStream’s customer website isn’t always kept up-to-date. That is a...
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Loyalty
MSOW is working well for us, and it would be a very big lift to transition to something else, so the...
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Product
The functionality of MSOW’s design is fine. However, the look of the design is very out of date, and...
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Relationship
Our account executive is very engaged, but we still have challenges with VerityStream’s technical...
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Product
We meet regulations, and MSOW helps automate processes, but the system doesn’t do much beyond that....
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Loyalty, Product
There are a couple of really good solutions in this space, and MSOW would be one of the solutions...
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Loyalty
The organization that we merged with had already standardized on a single platform from another...
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Operations
The issue isn’t that MSOW is not necessarily meeting our needs; the issue is just that MSOW wasn’t...
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Relationship, Product, Value
It is rare that any of the vendors in this space make any worthwhile upgrades in real time. It takes...
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Product
MSOW is one of the big powerhouse solutions for credentialing and privileging. There are certain...
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Operations
VerityStream does a nice job with their training. They are involved. VerityStream offers seminars,...
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Product
There is really only one integration point for MSOW, and I think it is an interface that was...
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Relationship
Our relationship with VerityStream is excellent. The vendor’s support people are fairly responsive,...
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Relationship, Product
VerityStream is doing well at addressing concerns across the country, and other users in my state...
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Relationship, Operations
Many systems use this product in our state, and that has made things even better for us as peers. We...
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Value
We started out with a lesser product, and it has grown with us. We have increased our participation...
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