MSOW (Morrisey) Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 4:49:03 AM and Model.EvProductId = 187809

Commentary Summary

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User Commentary

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Manager

Future Outlook

We see VerityStream as a potential partner. We are happy with them as a company. Every company has...

Sep 2020
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Manager

Service and Support

We are going through an RFP. VerityStream has acknowledged that MSOW is a legacy system. They do...

Sep 2020
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Manager

Future Outlook

It is difficult to assess the system's ease of use. We are growing, so our business needs are...

Sep 2020
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Manager

Functionality and Upgrades

We have noticed that things have dropped off. A lot of things have dropped off during the pandemic,...

Sep 2020
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Manager

ROI / Cost (care and feeding)

I won't say that VerityStream avoids charging. They do charge for every little thing, but most...

Sep 2020
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Manager

ROI / Cost (care and feeding)

When we upgrade from one platform to another because of operating system changes, VerityStream...

Sep 2020
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Manager

Implementation and Training

We don't rely on VerityStream for training. Their documentation has been poor, but I have seen them...

Sep 2020
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Manager

Other Observations & Comments

Over the years, we have taken a phased approach to integration. We are evolving internally. We are...

Sep 2020
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Manager

Relationship

I haven't really had any interactions with VerityStream's executives. They aren't proactive. They...

Sep 2020
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VP/Other Executive

Service and Support

Our concern with VerityStream is around customer service. We are concerned that if we continue with...

Sep 2020
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VP/Other Executive

Other Observations & Comments

If our purchasing team goes through the vetting process with the third-party vendors that we are...

Sep 2020
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VP/Other Executive

Relationship

We have one of VerityStream’s solutions for the customer service pieces. One of the vendor’s...

Sep 2020
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VP/Other Executive

ROI / Cost (care and feeding)

We struggle with nickel-and-diming. We spend an awful lot of money each year. The vendor tried to...

Sep 2020
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VP/Other Executive

Implementation and Training

I wasn’t here when the product was implemented, but the team members still talk about how...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

The system isn’t robust enough to support a modern, integrated healthcare delivery system. It is...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

The solution isn’t very intuitive. I struggle with it. I have been in my role for a few years, and...

Sep 2020
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VP/Other Executive

Service and Support

I have been very disappointed with the vendor’s customer support. The vendor doesn’t deliver on...

Sep 2020
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Manager

Functionality and Upgrades

Every time VerityStream does any little upgrade, there are issues for weeks. When we reach out to...

Aug 2020
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Manager

Implementation and Training

I haven’t been involved in any of the new training. I went through the training that VerityStream...

Aug 2020
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Manager

Functionality and Upgrades

The solution has a lot of capabilities that I am not even aware of in terms of report building. If...

Aug 2020
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Manager

Lessons Learned

I feel like the software could do a lot more than my department even utilizes it for. It is not...

Aug 2020
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Manager

Functionality and Upgrades

MSOW is a fairly good product, but it could be utilized a lot better on our side and their side....

Aug 2020
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Manager

Other Observations & Comments

I would like to see the capability of my providers to have a portal site that they can access and...

Aug 2020
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Manager

Technology

VerityStream seems to be on top of their technology, but it could be a lot more streamlined and user...

Aug 2020
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Manager

Other Observations & Comments

I don’t have that much involvement with VerityStream's support, but from what I have heard, they are...

Aug 2020
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Manager

Functionality and Upgrades

The reports are one thing that MSOW does well. There might be glitches along the way while we try to...

Aug 2020
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Manager

Service and Support

The thing that would prevent me from buying the solution again is the customer service....

Aug 2020
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Director

Functionality and Upgrades

With the software, I don't think it makes any difference whether providers are in state or out of...

Jul 2020
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Director

Service and Support

There was some guidance around regulations. VerityStream is dealing with people from all 50 states,...

Jul 2020
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Director

Relationship

We are supposed to be a strategic account, but I don't think that we have a good representative or...

Jul 2020
 Helpful

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Director

Sales and Contracting

I find VerityStream's billing system to be pretty complicated. I don't see all of the bills. Our...

Jul 2020
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Director

Implementation and Training

VerityStream keeps their promises, but there are some things. For example, we need to upgrade to the...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

The system is really simple and intuitive. I don't find it to be complicated at all. It absolutely...

Jul 2020
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Director

Service and Support

There is a new person at the help desk that I have been working with, and I just want to throttle...

Jul 2020
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Director

Relationship

VerityStream has supported us through the COVID-19 crisis very well. They have done a lot of...

Jul 2020
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Director

Other Observations & Comments

The software product easily supports remote credentialing approvals. We don't use that component...

Jul 2020
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Director

Functionality and Upgrades

Monitoring productivity is the biggest challenge with using a remote workforce. VerityStream helps...

Jul 2020
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Director

Functionality and Upgrades

I don't know that the product exceeds expectations. I don't know what exceeding expectations looks...

Jul 2020
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Director

Technology

VerityStream does well at delivering new technology. We wonder why they don't do some things, so...

Jul 2020
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Director

Service and Support

VerityStream's support is pretty good. The quality sometimes depends on who we get at the help desk....

Jul 2020
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Director

Relationship

We have an annual meeting with somebody, but I don't know that I find that meeting to be that...

Jul 2020
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Director

Relationship

The executive involvement is pretty high. VerityStream's president is pretty accessible and seems...

Jul 2020
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Director

ROI / Cost (care and feeding)

I am not 100% sure what we pay. I don't know the cost, and that is great because I don't have to...

Jul 2020
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Director

Implementation and Training

We haven't done anything recently in terms of implementation services. We acquired a facility, so we...

Jul 2020
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Director

Other Observations & Comments

I don't like VerityStream's CredentialStream platform because it is a change. We are just getting...

Jul 2020
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Director

Lessons Learned

I think the training was a health system issue; I don't think it was a VerityStream issue. When we...

Jul 2020
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Director

Implementation and Training

We have the managed-care component and network management. Those sides don't fully meet our needs. I...

Jul 2020
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Director

Functionality and Upgrades

The product is stable, even though the end-user experience could be a lot better. The product is...

Jun 2020
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Director

Service and Support

The support and upgrades could definitely be better. In the modern application world, there are many...

Jun 2020
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Director

Service and Support

Aside from the vendor’s support and some of the nickel-and-diming for small things, I like...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

When I first came on, MSOW was expensive and didn’t have the full functionality that VerityStream...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

VerityStream has supported us well during the COVID-19 crisis. They really reached out with webinars...

Jun 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

VerityStream has stepped up their online and free training offerings. Their newer product has more...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

We are on a legacy platform, and people are used to seeing new things. The product takes a while to...

Jun 2020
 Helpful

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Analyst/Coordinator

Future Outlook

VerityStream's executives are on all the webinars. VerityStream has been building things up, and we...

Jun 2020
 Helpful

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Director

Relationship

We have a very good relationship with the vendor. The vendor wants to maintain the relationship...

May 2020
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Director

Technology

MSOW works fine; however, it is starting to become outdated because it feels as if it is still on...

May 2020
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Director

Service and Support

The vendor was a bit late in facilitating communication, and I don’t know whether that was our fault...

May 2020
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Director

ROI / Cost (care and feeding)

The vendor likes to charge us. The charges just depend on the scope of the project and the scope of...

May 2020
 Helpful

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Nurse

Functionality and Upgrades

The expirables process is limited in what it can do and how specific we can make it. That function...

Dec 2019
 Helpful

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Director

Other Observations & Comments

We want the system to be a long-term solution, but we don't know that it will be. Morrisey was...

Oct 2019
 Helpful

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Director

Relationship

Morrisey is a technology company. They are not helping us with the business process and didn't help...

Oct 2019
 Helpful

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Director

Relationship

The product is decent, but the implementation service is lacking from a skill-set perspective....

Oct 2019
 Helpful

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Director

Relationship

My advice to Morrisey's leadership would be to focus more on the business process and an end-to-end...

Oct 2019
 Helpful

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Director

Relationship

Morrisey is not keeping their promises. Morrisey needs to change their organization to be more...

Oct 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

Verity charges for every little thing. They like to charge for components. All vendors are like...

Aug 2019
 Helpful

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Manager

Technology

We are sort of in limbo because we are on the old product, and the new product is not available. For...

Aug 2019
 Helpful

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Manager

Service and Support

The vendor changed their upgrade model last year. They used to do upgrades whenever they got around...

Aug 2019
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Manager

Implementation and Training

The vendor has excellent training. They describe the features of the product, and they describe the...

Aug 2019
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Manager

Service and Support

When Verity is aware that there is a general failure because the sites are upgrading, they are...

Aug 2019
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Manager

ROI / Cost (care and feeding)

MSOW occupies a niche that is pivotal to our business. We are getting our money’s worth and...

Aug 2019
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Manager

Functionality and Upgrades

We do a lot of customizations with MSOW to make it more meaningful for us. One could argue that is a...

Aug 2019
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CISO

Functionality and Upgrades

We currently use the system for the bulk of our credentialing. No one is happy with the system. The...

Aug 2019
 Helpful

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CISO

Functionality and Upgrades

Some workflows in the system permit user discretion to the point that people make mistakes. For...

Aug 2019
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CISO

Future Outlook

We are trying to replace the system. We will never use the system again. The system is a fat client...

Aug 2019
 Helpful

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Director

Functionality and Upgrades

Morrisey gives us real-time notifications about issues with the web crawler or the system. We get...

Aug 2019
 Helpful

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Director

Sales and Contracting

Morrisey does a very good job of avoiding nickel-and-diming. I have a very good, longstanding...

Aug 2019
 Helpful

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Director

Relationship

Verity purchased two products, and I think Verity is looking at making one product based on the best...

Aug 2019
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Director

Relationship

I know quite a few of Verity’s executives and consultants, and they are really invested in our...

Aug 2019
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Director

Other Observations & Comments

There is always room for improvement in terms of functionality, but since we are not on the latest...

Aug 2019
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Director

Sales and Contracting

I have never felt nickel-and-dimed by Verity; I don’t think they have ever done that. My team is...

Aug 2019
 Helpful

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Director

Service and Support

There has never been a moment with Verity where we have opened a ticket and haven't gotten an...

Aug 2019
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Analyst/Coordinator

Service and Support

The support is terrible. We have called in and left a description of an issue, only for it to fall...

Aug 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

The training was shoddy and not coordinated well. We had to change leads because the first person...

Aug 2019