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VidyoCloud Commentary
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Schafer Jackson
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Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption
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User Commentary

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Analyst/Coordinator

Loyalty

Our relationship with Vidyo is going to change. Our telemedicine is done through a different vendor...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship

Vidyo is plodding along, keeping the product running. I have been working with Vidyo for a few...

Jan 2024
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Analyst/Coordinator

Operations

Vidyo doesn't do any training at all, but the product is easy to use. It is not difficult to train...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

Vidyo’s quality is not that great. I don't know how they can improve it. The product just needs to...

Jan 2024
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Director

Product

On the acute side, there are some benefits to being able to have nurses beam into a patient room....

Sep 2023
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Director

Product

VidyoCloud is inferior to other products on the market. There are some table stakes for telemedicine...

Sep 2023
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Director

Relationship

The support has been fine for VidyoCloud. The vendor picks up the phone when we call. The vendor is...

Sep 2023
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Director

Product, Value

VidyoCloud is fully integrated into our patient portal. The product is pretty straightforward,...

Sep 2023
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Director

Product

There are accessibility features for VidyoCloud to make the platform more usable for patients who...

Sep 2023
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Analyst/Coordinator

Product

We sometimes have audio issues and video issues. That isn’t Vidyo’s fault; sometimes the Wi-Fi...

Sep 2023
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Analyst/Coordinator

Product

Our patient portal is integrated with VidyoCloud, so the patient has to have an account. We do have...

Sep 2023
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Director

Product

The system prioritizes video over audio, while a lot of tools prioritize audio over video. That is...

Jul 2023
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Director

Product

Vidyo needs to focus on making a more robust, streamlined, and easy-to-use solution specific to our...

Jul 2023
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Director

Product, Value

We have integrated VidyoCloud with one of our other systems. That allows patients to connect more...

Jul 2023
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Director

Culture

When we first bought the product, the vendor was still Vidyo. The system has been purchased by...

Jul 2023
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Director

Relationship

Vidyo's development process could use some work. The system needs to be planned out better and the...

Jul 2023
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Director

Product

The new version of the product is clunky, and now we have to send out links to connect. I think that...

Jul 2023
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Related Articles
Article
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Navigating the Telehealth Frontier
21 August 20    |   Jeremy Goff and Jonathan Christensen
In March, healthcare providers around the world found themselves dealing with a unique set of circumstances. Patients with COVID-19 needed to be cared for, but leaving their houses meant exposing othe
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Decision Insights
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Telehealth 2023
18 April 23    |   Ciera Walker and Schafer Jackson
An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.
Performance
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Telehealth Performance 2022
07 July 22    |   Ciera Walker and Schafer Jackson
At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.



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