athenaIDX (Ambulatory) Commentary
Filtered view: (Over 75 Physicians)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
athenahealth is improving at a slow and steady pace. We are enjoying the API functionality because...
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Culture, Value
The product is really expensive, and that is really hard to deal with and hard to work with....
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Value
In general, the product is strong. Within a short time after switching to the product, we were in...
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Product
The biggest benefit of athenaIDX is the flexibility that we have within the application. I can't...
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Culture, Value
athenahealth doesn't nickel-and-dime us. If they can't figure something out within a certain number...
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Relationship
We have worked with multiple teams at athenahealth, and the teams that we have worked with have been...
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Loyalty
Unfortunately, the solution does not meet our future institutional needs. We are moving toward a...
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Relationship
The vendor is very responsive when resolving issues. They are willing to listen to concerns about...
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Relationship
athenahealth is transparent and trustworthy. They reach out to us when we escalate, and they hear us...
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Relationship, Operations
athenahealth is good when it comes to functionalities and best practices, and they look for...
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Relationship
athenahealth recently went through a force reduction, and we would have appreciated a bit more...
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Product
The system isn't as intuitive as some people think it is, and it is a little behind the cutting...
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Relationship
The people from athenahealth who we have worked with in the past have been empowered to solve our...
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Product
The one thing about this system is that it takes work out of the box, and that is okay. That is what...
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Product
We have a need for automation, charge correction, upload utilities, form letters, form printing, and...
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Relationship
athenahealth’s support ticket turnaround time needs to improve. The turnaround time is all over the...
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Culture, Value
The vendor doesn’t avoid charging for every little thing. For certain services, we get the scope and...
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Operations
We don't really have a lot of training needs from the vendor. We get quality training when we use...
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Loyalty
athenahealth is an exceptional company; the only reason we will not continue with athenaIDX is that...
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Product
athenaIDX is a good workhorse for professional billing.
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Loyalty
We are looking to move to a more integrated solution to handle the size of our size organization.
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Loyalty
This is an exceptional company. The only reason we are not continnuing with athenaIDX is that we...
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Relationship, Product
Working with a CSM over the past years has been very successful and rewarding. Utilizing an ASP and...
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Product
The problem with athenaIDX is that it isn't a total solution. It isn't an EHR and PM. It isn't...
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Relationship, Product
athenahealth has been working heavily on improving their API integration, and that has given us a...
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Relationship
I love athenahealth. They are true partners. They really are looking out for how we can best utilize...
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Relationship
I never hear our team complain about athenahealth’s support. The vendor is proactive, and they...
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Relationship
As of late, our experience with athenaIDX has been very positive. I have seen a lot of growth in...
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Loyalty
We are switching off of athenaIDX. We want our EMR, our hospital billing, and our professional...
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Relationship
athenahealth’s customer service is pretty good in regard to keeping all promises. I like the support...
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Product
We have liked the development of athenaIDX. athenahealth’s follow-up tools for managing the tasks of...
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Relationship
athenahealth made the wise move years ago to partner with a couple of good consulting companies that...
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Product
athenaIDX may be a little behind the times in insurance management. With a particular old method...
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Relationship
There is such a churn among the staff at the vendors like athenahealth that it is difficult to find...
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Loyalty, Product
If athenahealth were a little more open to playing well with other vendors, they could compete with...
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Loyalty, Product
For someone looking into athenahealth, the big decision point is whether or not the organization is...
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Loyalty, Product
The interface that the product has with other departments is one of the major factors driving us...
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Operations
The product is very intuitive, and the vendor’s support and training are good. To me, the product is...
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Product
From the professional billing side, the product is extremely user friendly. Everything just flows...
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Product
athenaIDX is not integrated with the EHR very well. The orders in the scheduling system do not...
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Value
The legacy support cost for athenaIDX is a little high. We probably could have gone with a different...
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Product, Value
We haven't had problems with athenaIDX, but we implemented a few other features that the vendor had...
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Relationship, Value
The transition to athenaIDX has been seamless. I cannot say enough about the vendor's support team....
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Relationship, Product
I would tell a friend that the vendor’s support is fantastic, but the product is a bit antiquated....
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Relationship
athenahealth partners very well. They have always been great to work with. They work with us in...
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Product
The biggest problem with athenaIDX is that the integration with an EMR is lacking. The problem is...
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Operations
athenahealth does a good job with training. athenahealth gives us a lot of alerts. I work frequently...
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Product
athenaIDX is definitely a workhorse application. It handles the revenue cycle quite well. We can...
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Product
I would like to see better reporting for athenaIDX because athenahealth still uses old reporting,...
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Loyalty
For now, athenaIDX is part of our long-term plans. athena keeps most of their promises. They are...
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Operations, Value
athenaIDX is pretty stable. We have been on it for a long time, and we have it in a situation that...
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Relationship, Operations
athenahealth allows us to customize certain parts of the application because there are always...
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Relationship
athenahealth is very proactive. We have regular calls with two different sets of people to review...
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Loyalty
athenahealth is aware that we are going to be moving to another vendor's systems, and they still...
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Loyalty, Product
athenaIDX has improved since we went to a web-based version. A lot of the feedback we got from folks...
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Relationship, Product
We always have to ask athenahealth for enhancements, such as QR codes. It is super common to have a...
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Relationship
athenahealth is very reactive when we have issues or requests. It truly feels like they are driving...
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Loyalty, Relationship, Product
We have struggled with one thing for quite a while. We like to have a remote check-in option. We...
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Product
The basic functionality of athenaIDX’s billing is very stable. We want to drive innovation and think...
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Operations, Product
All of our upgrades for athenaIDX go pretty smoothly.
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Product
My biggest issue with athenaIDX is that it feels like old technology from the '60s. Trying to move...
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Relationship
athenahealth has been very good with promises.
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Relationship
athenahealth has been a good partner. They engage with us. They know we are moving products and that...
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Operations
When we have had training with athenahealth, their resources are very knowledgeable and helpful in...
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Product
We have been having some issues with athenaIDX’s web UI, and those could be because of our internal...
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Product
One of athenaIDX’s strengths is that it integrates well with other athenahealth products, and that...
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Product
athenahealth is always coming up with some good workflow tools for athenaIDX. Some of their tools...
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Loyalty, Relationship
athenahealth’s support team is very mature, and they do a good job of relationship building. They...
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Operations
When we have implementations, athenahealth is very flexible and brings a lot of knowledge. Their...
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Loyalty
athenaIDX is not part of our long-term plans because we have chosen another product to be part of...
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Relationship
athenaIDX has been stable since I have been here. athenahealth gives good support, helps me, and...
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Relationship
I have seen all the iterations of athenaIDX, the acquisition by GE HealthCare, the divestiture of...
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Loyalty
We have heard about something exciting with athenahealth. They have a bolt-on application in their...
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Loyalty, Product
In a different reality, we would probably buy athenaIDX again because it has served us incredibly...
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Relationship
We have a good relationship with athenahealth and some cool ways of handling one-off requests.
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Relationship
Lots of people in our billing office can put in tickets with the vendor. We have monthly calls with...
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Relationship
athenahealth’s leaders are very involved. I know most of the leaders by name, face, and site. I see...
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Value
One of our leaders probably thinks athenahealth's product is very expensive. We do spend a lot of...
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Relationship, Product
I recommend athenaIDX nonstop to anybody that will listen. I talk to a lot of different people in...
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Loyalty
We are looking at athenahealth's solution. The solution actually will help us not only see where our...
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Operations, Product
We test potential applications based on how easy it is for us to figure out how to do something that...
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Relationship
We are always waiting for the next regulatory thing that is going to wreck our day to come down the...
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Relationship, Operations
We haven't yet had a project with athenahealth that hasn't met the go-live date. We have made the...
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Product
We have recently been really grabbing the data and adding all kinds of dashboards to the product....
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Relationship, Product
We appreciate the partnership that we have with athenahealth. The people that work for the vendor...
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Loyalty, Relationship
We have done several upgrades with athenahealth, and the vendor has just been great to work with. We...
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Relationship, Operations
athenahealth holds user-group meetings. At a recent meeting, the vendor showed us a new page they...
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Loyalty
We have one of the vendor’s applications that is actually an API engine; that engine allows our...
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Relationship
athenahealth listens, unlike any other vendor that I deal with. I have more or less one-on-one...
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Relationship
We have a lot of dialogue with the vendor when we encounter new situations, and the vendor usually...
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Relationship
There have been some dramatic improvements to our support and turnaround time. The vendor is still...
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Loyalty
athenahealth has chosen to partner with a certain vendor for some tools, but we have chosen to...
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Loyalty, Product
The vendor has created new functionalities. Some of those have been because of our encouragement and...
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Product
Overall, we are satisfied with the solution. It is very customizable, and that is fabulous for an...
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Culture, Product
We are working on regulatory compliance issues and industry standard issues. We use the anesthesia...
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Operations, Product
Because the product is so customizable, upgrades and implementations can become a little difficult....
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Relationship
athenahealth’s project managers and meeting organizers could be a little better.
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Relationship
athenahealth has been getting better at being proactive because they have been hearing us and their...
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Product
I would recommend athenaIDX, and I would also say that customers need to be very careful with what...
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