Centricity Business (Ambulatory) (GE) Comments

 

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Current Time Inside Cache Tag Helper: 9/19/2020 10:53:17 PM and Model.EvProductId = 425

Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

Virence Health came in a little while ago and tweaked a bunch of things that weren't quite working...

Aug 2020
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Manager

Future Outlook

We had issues with our implementation. The issues were caused both by the group that Virence Health...

Aug 2020
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Manager

Implementation and Training

The training we received from Virence Health was very effective. We were able to make things a lot...

Aug 2020
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Manager

Functionality and Upgrades

The product's ease of use is not great. There are a lot of different screens and a lot of pointing...

Aug 2020
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Manager

Functionality and Upgrades

The product meets our needs and functions. Our A/R days are very low, so we figured things out, and...

Aug 2020
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Manager

Relationship

Virence Health doesn't give us any service unless we ask for it. They are reactive. When we have a...

Aug 2020
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Director

Functionality and Upgrades

We have been using the product for many years, and it has been a workhorse, so we have decided to...

Jun 2020
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Director

Future Outlook

I thought that the change in ownership would be impactful, but it has actually been fairly seamless,...

Jun 2020
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Director

Service and Support

The vendor has been really helpful about all of the changes that the government has put out due to...

Jun 2020
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Director

ROI / Cost (care and feeding)

Whether the vendor nickel-and-dimes depends on the scope of work, but they are usually up front and...

Jun 2020
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Director

ROI / Cost (care and feeding)

The vendor first started out as IDX, and then they were GE and then Virence Health, and now the...

Jun 2020
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Director

Other Observations & Comments

Our company bills for a hospital that has a homegrown EMR system. If that hospital were in a...

Jun 2020
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Director

Interfacing and Integration

I give the system a high rating for supporting our integration goals. We are fine on the integration...

Jun 2020
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Director

Functionality and Upgrades

With Centricity Business, I struggle with the ease of use for our user community.

Jun 2020
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Director

Technology

I would give the vendor a high rating for delivering new technology that meets our needs. The last...

Jun 2020
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Director

Service and Support

When I submit a ticket, I get a response that the ticket has been opened and assigned to someone...

Jun 2020
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Director

Service and Support

The vendor has been fantastic to deal with during COVID-19. From the Centricity Business side, we...

Jun 2020
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Director

Other Observations & Comments

We always want things to be a little cheaper, but I feel that we are getting our money's worth from...

Jun 2020
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Director

Functionality and Upgrades

I would give the system a high rating for ease of us, but that is because all of our folks have been...

May 2020
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Director

Other Observations & Comments

The vendor is okay at being proactive. I don't think they excel at it.

May 2020
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Director

Other Observations & Comments

I wouldn't recommend the system unless the organization was a standalone facility. Otherwise I would...

May 2020
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Director

Other Observations & Comments

If the decision were up to me, I wouldn't purchase the vendor's software now. The product is solid...

May 2020
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Director

Implementation and Training

A few years ago, we purchased some training on a new analytics product that we bought, and the...

May 2020
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Director

Functionality and Upgrades

The system has had very limited upgrades over the last few years. During the merger, there were even...

May 2020
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Director

Future Outlook

Nothing has been done with the product in a long time, and that is part of the reason why we are...

Feb 2020
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Director

Implementation and Training

We haven't had any training from Virence Health, but I would like them to get a little more involved....

Feb 2020
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Director

Service and Support

When I have reached out to the vendor about the product, they have been nice, and they talk to me....

Feb 2020
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Director

Functionality and Upgrades

Virence Health is continuing to develop their solution the way it should be developed, and they are...

Jan 2020
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Director

Relationship

I have seen the vendor's executives only one time, but there hasn’t been a need to get a lot of...

Jan 2020
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Director

Relationship

The main differentiator with the vendor is that they are able to deliver. Since the GE, now...

Jan 2020
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Director

Functionality and Upgrades

The add-on BI tool in Centricity Business has been an absolute godsend. It took us a while to...

Jan 2020
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Director

ROI / Cost (care and feeding)

They were fabulous and very patient in working with us. They used more hours than were in the...

Jan 2020
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Director

Relationship

The vendor is a really good partner. Even as they have gone from Virence Health to athenahealth, we...

Jan 2020
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Director

Future Outlook

The product is very mature in its development. The vendor's enhancements are very exciting. The...

Jan 2020
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Director

Implementation and Training

Some companies sell us something and then bring in folks who may not know our business. Those people...

Jan 2020
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Director

ROI / Cost (care and feeding)

Virence Health's asks are reasonable. Because we have a long history, we know what is going to be...

Jan 2020
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Director

Other Observations & Comments

I don't expect Virence Health to change much. I don't see their product's development being...

Jan 2020
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Director

Relationship

The vendor has tried to be transparent about the changes that are happening. The nice thing is that...

Jan 2020
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Director

Functionality and Upgrades

Centricity Business is still our premier software for physician billing. Some of the other products...

Jan 2020
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Director

Other Observations & Comments

Virence Health's executives usually go to my boss. I have access to peers at my level, but people...

Jan 2020
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Manager

Relationship

For the most part, Virence Health keeps their promises. We deal with them a lot, and they seem to...

Dec 2019
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Manager

ROI / Cost (care and feeding)

We have recently been adding on a lot of things to the system, and Virence Health tends to bill us...

Dec 2019
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Manager

Interfacing and Integration

We really don't have any integration other than with the clearinghouses. We are working on improving...

Dec 2019
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Manager

Functionality and Upgrades

Virence Health is constantly making updates and improvements in order to meet the changing...

Dec 2019
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Director

Service and Support

In terms of support and upgrades, the vendor is timely, and they go above and beyond to help us....

Dec 2019
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Director

Functionality and Upgrades

Support, training, and upgrades, are fabulous. The vendor has a project team, and that team is very...

Dec 2019
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Director

Interfacing and Integration

When we initially purchased the system, the healthcare model was very different. But we have evolved...

Dec 2019
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Director

Interfacing and Integration

On the payer side, we do a lot of adjudication, and on the provider side, we track utilization. Both...

Dec 2019
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Director

Lessons Learned

I would encourage others to buy all the add-on modules that are available. That really would work to...

Dec 2019
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Director

Functionality and Upgrades

My biggest problem is the lack of integration. I just have problems with the product itself. We have...

Dec 2019
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Director

Functionality and Upgrades

Ease of use is where Centricity Business may fall down a little bit. We have a lot of long-time...

Dec 2019
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Director

Relationship

Virence Health does come out to help us, so they are fairly proactive.

Dec 2019
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Director

Functionality and Upgrades

Given the nature of the business, Centricity Business is absolutely part of our long-term plans....

Dec 2019
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Director

Relationship

There have been things on Virence Health's development timeline that have slipped. I think they have...

Dec 2019
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Director

ROI / Cost (care and feeding)

We have not been nickel-and-dimed by Virence Health. We have actually gotten better service around...

Dec 2019
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Director

Functionality and Upgrades

Virence Health delivers code that is thoroughly tested. I don’t find that we are finding a lot of...

Dec 2019
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VP/Other Executive

ROI / Cost (care and feeding)

When we want to customize, Virence Health nickel-and-dimes us. They need resources for support.

Dec 2019
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VP/Other Executive

Future Outlook

Virence Health is a good partner with us for Centricity Business. They are motivated in the revenue...

Dec 2019
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Analyst/Coordinator

Service and Support

I don’t know that the vendor has done anything to make the product easier to use. We have to seek...

Dec 2019
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Analyst/Coordinator

Technology

The vendor could do more to be proactive with optimizing things, especially for older customers who...

Dec 2019
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Analyst/Coordinator

Service and Support

Virence Health should just reach out to organizations that are really trying to utilize the product;...

Dec 2019
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Analyst/Coordinator

Other Observations & Comments

With MIPS, MACRA, and meaningful use, I would like to see something that would get everyone on...

Dec 2019
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Analyst/Coordinator

Service and Support

The two people who have been working to help us with our interoperability goals have been...

Dec 2019
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Analyst/Coordinator

Service and Support

I think the company is still working out the bugs with new technology. They are working on their...

Dec 2019
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Analyst/Coordinator

Relationship

Virence Health doesn’t keep all of their promises. I say that simply because I don't think all of...

Dec 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. We have had to make a lot of internal changes....

Dec 2019
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Analyst/Coordinator

Sales and Contracting

We see things promoted with all of the modules and the bells and whistles. If we don’t buy all of...

Dec 2019
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Analyst/Coordinator

Implementation and Training

We haven’t had training for a long time. There isn't really any training. I would definitely love...

Dec 2019
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Director

Other Observations & Comments

Without knowing the end of life for the product, our long-term plan is to use it as an archive, but...

Nov 2019
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Director

ROI / Cost (care and feeding)

I would buy the product again. By and large, I would say that the vendor avoids charging us for...

Nov 2019
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Director

Future Outlook

We are integrating our practices. A few groups are still going to stay on the product for a while....

Nov 2019
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Director

Functionality and Upgrades

Incredibly enough and despite disdain, everybody still loves the product, even all the old-timers. I...

Nov 2019
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Director

Implementation and Training

We just did a little upgrade, but training for Centricity Business really doesn't apply at this...

Nov 2019
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Director

ROI / Cost (care and feeding)

We would definitely purchase Centricity Business again. However, the vendor definitely charges us...

Nov 2019
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Director

Functionality and Upgrades

The most recent upgrade that we did with Virence Health went really well. I can't think of any needs...

Nov 2019
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Director

Other Observations & Comments

Virence Health doesn’t offer training. Their tool isn’t part of our interoperability goals because...

Nov 2019
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Director

Other Observations & Comments

Centricity Business is lacking in new technology. GE knew they were going to sell the system, so...

Nov 2019
 Helpful

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Director

Future Outlook

Virence Health is making it appear that they are getting things lined up and that their executives...

Nov 2019
 Helpful

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Director

Other Observations & Comments

The Centricity software is still the premier product for physician billing. Some of the other...

Nov 2019
 Helpful

 or  to see details.

Director

Relationship

Centricity has tried to be transparent about what is happening with the acquisition. The nice thing...

Nov 2019
 Helpful

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Director

Other Observations & Comments

Centricity is reasonable in terms of what they ask. Because we have a long history with the company,...

Nov 2019
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Director

Technology

I do not expect Centricity to change much. I do not see their product's development being aggressive...

Nov 2019
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Manager

Functionality and Upgrades

In general, we are pleased with the GE product. It is a solid, proven system for revenue cycle,...

Nov 2019
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Manager

ROI / Cost (care and feeding)

The vendor does a good job of not nickel-and-diming us.

Nov 2019
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Manager

Functionality and Upgrades

Centricity Business is very customizable. Other systems we have used are not as flexible.

Nov 2019
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CIO

Sales and Contracting

When we entered into the contract with the vendor for a functionality, we had certain requirements...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

I like the product, and the support is good. I love that we have the capability to add customization....

Nov 2019