athenaIDX (Ambulatory) Commentary
Filtered view: All
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Relationship
athenahealth is improving at a slow and steady pace. We are enjoying the API functionality because...
Login or Create an Account to see details.
Culture, Value
The product is really expensive, and that is really hard to deal with and hard to work with....
Login or Create an Account to see details.
Value
In general, the product is strong. Within a short time after switching to the product, we were in...
Login or Create an Account to see details.
Product
The biggest benefit of athenaIDX is the flexibility that we have within the application. I can't...
Login or Create an Account to see details.
Culture, Value
athenahealth doesn't nickel-and-dime us. If they can't figure something out within a certain number...
Login or Create an Account to see details.
Relationship
We have worked with multiple teams at athenahealth, and the teams that we have worked with have been...
Login or Create an Account to see details.
Loyalty
Unfortunately, the solution does not meet our future institutional needs. We are moving toward a...
Login or Create an Account to see details.
Relationship
The vendor is very responsive when resolving issues. They are willing to listen to concerns about...
Login or Create an Account to see details.
Loyalty, Product
athenaIDX is a perfect solution for us. It does a lot for us, and I think any product we would...
Login or Create an Account to see details.
Operations
athenahealth doesn’t have a whole lot of online training modules anymore for any sort of ongoing...
Login or Create an Account to see details.
Relationship
The vendor has had a lot of the same people supporting athenaIDX the whole time.
Login or Create an Account to see details.
Relationship
athenahealth is transparent and trustworthy. They reach out to us when we escalate, and they hear us...
Login or Create an Account to see details.
Relationship, Operations
athenahealth is good when it comes to functionalities and best practices, and they look for...
Login or Create an Account to see details.
Relationship
athenahealth recently went through a force reduction, and we would have appreciated a bit more...
Login or Create an Account to see details.
Product
The system isn't as intuitive as some people think it is, and it is a little behind the cutting...
Login or Create an Account to see details.
Relationship
The people from athenahealth who we have worked with in the past have been empowered to solve our...
Login or Create an Account to see details.
Product
The one thing about this system is that it takes work out of the box, and that is okay. That is what...
Login or Create an Account to see details.
Product
We have a need for automation, charge correction, upload utilities, form letters, form printing, and...
Login or Create an Account to see details.
Relationship
athenahealth’s support ticket turnaround time needs to improve. The turnaround time is all over the...
Login or Create an Account to see details.
Culture, Value
The vendor doesn’t avoid charging for every little thing. For certain services, we get the scope and...
Login or Create an Account to see details.
Operations
We don't really have a lot of training needs from the vendor. We get quality training when we use...
Login or Create an Account to see details.
Relationship
Working with athenahealth is seamless and effortless. The product is great, and the vendor's...
Login or Create an Account to see details.
Loyalty
athenahealth is an exceptional company; the only reason we will not continue with athenaIDX is that...
Login or Create an Account to see details.
Product
athenaIDX is a good workhorse for professional billing.
Login or Create an Account to see details.
Loyalty
We are looking to move to a more integrated solution to handle the size of our size organization.
Login or Create an Account to see details.
Loyalty
This is an exceptional company. The only reason we are not continnuing with athenaIDX is that we...
Login or Create an Account to see details.
Relationship, Product
Working with a CSM over the past years has been very successful and rewarding. Utilizing an ASP and...
Login or Create an Account to see details.
Product
The problem with athenaIDX is that it isn't a total solution. It isn't an EHR and PM. It isn't...
Login or Create an Account to see details.
Relationship, Product
athenahealth has been working heavily on improving their API integration, and that has given us a...
Login or Create an Account to see details.
Relationship
I love athenahealth. They are true partners. They really are looking out for how we can best utilize...
Login or Create an Account to see details.
Relationship
I never hear our team complain about athenahealth’s support. The vendor is proactive, and they...
Login or Create an Account to see details.
Relationship
As of late, our experience with athenaIDX has been very positive. I have seen a lot of growth in...
Login or Create an Account to see details.
Loyalty
We are switching off of athenaIDX. We want our EMR, our hospital billing, and our professional...
Login or Create an Account to see details.
Relationship
athenahealth’s customer service is pretty good in regard to keeping all promises. I like the support...
Login or Create an Account to see details.
Product
We have liked the development of athenaIDX. athenahealth’s follow-up tools for managing the tasks of...
Login or Create an Account to see details.
Relationship
athenahealth made the wise move years ago to partner with a couple of good consulting companies that...
Login or Create an Account to see details.
Product
athenaIDX may be a little behind the times in insurance management. With a particular old method...
Login or Create an Account to see details.
Relationship
There is such a churn among the staff at the vendors like athenahealth that it is difficult to find...
Login or Create an Account to see details.
Loyalty, Product
If athenahealth were a little more open to playing well with other vendors, they could compete with...
Login or Create an Account to see details.
Loyalty, Product
For someone looking into athenahealth, the big decision point is whether or not the organization is...
Login or Create an Account to see details.
Loyalty, Product
The interface that the product has with other departments is one of the major factors driving us...
Login or Create an Account to see details.
Operations
The product is very intuitive, and the vendor’s support and training are good. To me, the product is...
Login or Create an Account to see details.
Product
From the professional billing side, the product is extremely user friendly. Everything just flows...
Login or Create an Account to see details.
Product
athenaIDX is not integrated with the EHR very well. The orders in the scheduling system do not...
Login or Create an Account to see details.
Value
The legacy support cost for athenaIDX is a little high. We probably could have gone with a different...
Login or Create an Account to see details.
Product, Value
We haven't had problems with athenaIDX, but we implemented a few other features that the vendor had...
Login or Create an Account to see details.
Relationship, Value
The transition to athenaIDX has been seamless. I cannot say enough about the vendor's support team....
Login or Create an Account to see details.
Relationship, Product
I would tell a friend that the vendor’s support is fantastic, but the product is a bit antiquated....
Login or Create an Account to see details.
Relationship
athenahealth partners very well. They have always been great to work with. They work with us in...
Login or Create an Account to see details.
Product
The biggest problem with athenaIDX is that the integration with an EMR is lacking. The problem is...
Login or Create an Account to see details.
Operations
athenahealth does a good job with training. athenahealth gives us a lot of alerts. I work frequently...
Login or Create an Account to see details.
Product
athenaIDX is definitely a workhorse application. It handles the revenue cycle quite well. We can...
Login or Create an Account to see details.
Product
I would like to see better reporting for athenaIDX because athenahealth still uses old reporting,...
Login or Create an Account to see details.
Loyalty
For now, athenaIDX is part of our long-term plans. athena keeps most of their promises. They are...
Login or Create an Account to see details.
Operations, Value
athenaIDX is pretty stable. We have been on it for a long time, and we have it in a situation that...
Login or Create an Account to see details.
Relationship, Operations
athenahealth allows us to customize certain parts of the application because there are always...
Login or Create an Account to see details.
Relationship
athenahealth is very proactive. We have regular calls with two different sets of people to review...
Login or Create an Account to see details.
Loyalty
athenahealth is aware that we are going to be moving to another vendor's systems, and they still...
Login or Create an Account to see details.
Loyalty, Product
athenaIDX has improved since we went to a web-based version. A lot of the feedback we got from folks...
Login or Create an Account to see details.
Relationship, Product
We always have to ask athenahealth for enhancements, such as QR codes. It is super common to have a...
Login or Create an Account to see details.
Relationship
athenahealth is very reactive when we have issues or requests. It truly feels like they are driving...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We have struggled with one thing for quite a while. We like to have a remote check-in option. We...
Login or Create an Account to see details.
Product
The basic functionality of athenaIDX’s billing is very stable. We want to drive innovation and think...
Login or Create an Account to see details.
Relationship
We have been engaged with a lot of different people from athenahealth, and every single time, I have...
Login or Create an Account to see details.
Relationship
When executives come out to meet with us, they always ask what can they do to make the product better....
Login or Create an Account to see details.
Culture, Relationship
I talk with my customer success manager at athenahealth quite frequently, and everything that they...
Login or Create an Account to see details.
Product, Value
athenahealth provides some interface capabilities, which we heavily use. We have run into some...
Login or Create an Account to see details.
Relationship, Product
There are a couple of things that it would be nice to have in the product with regard to some of the...
Login or Create an Account to see details.
Value
Most of our issues take less than four hours. The vendor will charge us above the four-hour rate,...
Login or Create an Account to see details.
Product, Value
athenaIDX's processing ability allows us to generate our claims appropriately and do customization...
Login or Create an Account to see details.
Product
If there were one thing that I would like to see athenahealth do, it would probably be to embellish...
Login or Create an Account to see details.
Operations
During our last upgrade, I was extremely satisfied. The team was extremely knowledgeable, and the...
Login or Create an Account to see details.
Relationship, Value
athenahealth is constantly evolving. There have been a couple of recent solutions that athenahealth...
Login or Create an Account to see details.
Loyalty
I love the product. I don't want to get rid of it, but we are going to be consolidating and using...
Login or Create an Account to see details.
Culture
The vendor promised that they could custom-build a lot of what we were wanting, and that build...
Login or Create an Account to see details.
Culture, Value
Some people on our team say we pay too much for a system that doesn’t work as expected, but we had a...
Login or Create an Account to see details.
Operations, Product
All of our upgrades for athenaIDX go pretty smoothly.
Login or Create an Account to see details.
Product
My biggest issue with athenaIDX is that it feels like old technology from the '60s. Trying to move...
Login or Create an Account to see details.
Relationship
athenahealth has been very good with promises.
Login or Create an Account to see details.
Relationship
athenahealth has been a good partner. They engage with us. They know we are moving products and that...
Login or Create an Account to see details.
Operations
When we have had training with athenahealth, their resources are very knowledgeable and helpful in...
Login or Create an Account to see details.
Product
We have been having some issues with athenaIDX’s web UI, and those could be because of our internal...
Login or Create an Account to see details.
Product
One of athenaIDX’s strengths is that it integrates well with other athenahealth products, and that...
Login or Create an Account to see details.
Product
athenahealth is always coming up with some good workflow tools for athenaIDX. Some of their tools...
Login or Create an Account to see details.
Loyalty, Relationship
athenahealth’s support team is very mature, and they do a good job of relationship building. They...
Login or Create an Account to see details.
Operations
When we have implementations, athenahealth is very flexible and brings a lot of knowledge. Their...
Login or Create an Account to see details.
Loyalty
athenaIDX is not part of our long-term plans because we have chosen another product to be part of...
Login or Create an Account to see details.
Relationship
athenaIDX has been stable since I have been here. athenahealth gives good support, helps me, and...
Login or Create an Account to see details.
Relationship
I have seen all the iterations of athenaIDX, the acquisition by GE HealthCare, the divestiture of...
Login or Create an Account to see details.
Loyalty
We have heard about something exciting with athenahealth. They have a bolt-on application in their...
Login or Create an Account to see details.
Loyalty, Product
In a different reality, we would probably buy athenaIDX again because it has served us incredibly...
Login or Create an Account to see details.
Relationship
We have a good relationship with athenahealth and some cool ways of handling one-off requests.
Login or Create an Account to see details.
Relationship
Lots of people in our billing office can put in tickets with the vendor. We have monthly calls with...
Login or Create an Account to see details.
Relationship
athenahealth’s leaders are very involved. I know most of the leaders by name, face, and site. I see...
Login or Create an Account to see details.
Value
One of our leaders probably thinks athenahealth's product is very expensive. We do spend a lot of...
Login or Create an Account to see details.
Relationship, Product
I recommend athenaIDX nonstop to anybody that will listen. I talk to a lot of different people in...
Login or Create an Account to see details.
Loyalty
We are looking at athenahealth's solution. The solution actually will help us not only see where our...
Login or Create an Account to see details.
Operations, Product
We test potential applications based on how easy it is for us to figure out how to do something that...
Login or Create an Account to see details.
Relationship
We are always waiting for the next regulatory thing that is going to wreck our day to come down the...
Login or Create an Account to see details.
Relationship, Operations
We haven't yet had a project with athenahealth that hasn't met the go-live date. We have made the...
Login or Create an Account to see details.
Product
We have recently been really grabbing the data and adding all kinds of dashboards to the product....
Login or Create an Account to see details.
Relationship, Product
We appreciate the partnership that we have with athenahealth. The people that work for the vendor...
Login or Create an Account to see details.
Loyalty, Relationship
We have done several upgrades with athenahealth, and the vendor has just been great to work with. We...
Login or Create an Account to see details.
Relationship, Operations
athenahealth holds user-group meetings. At a recent meeting, the vendor showed us a new page they...
Login or Create an Account to see details.
Loyalty
We have one of the vendor’s applications that is actually an API engine; that engine allows our...
Login or Create an Account to see details.
Relationship
athenahealth listens, unlike any other vendor that I deal with. I have more or less one-on-one...
Login or Create an Account to see details.
Relationship
We have a lot of dialogue with the vendor when we encounter new situations, and the vendor usually...
Login or Create an Account to see details.
Relationship
There have been some dramatic improvements to our support and turnaround time. The vendor is still...
Login or Create an Account to see details.
Loyalty
athenahealth has chosen to partner with a certain vendor for some tools, but we have chosen to...
Login or Create an Account to see details.
Loyalty, Product
The vendor has created new functionalities. Some of those have been because of our encouragement and...
Login or Create an Account to see details.
​
Preferences