Centricity Business (Hospital) (GE) Comments

 

Featured  Report

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/28/2020 7:49:42 PM and Model.EvProductId = 436

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

Service and Support

Our revenue cycle system has switched names and hands many times over the years. That being said,...

Aug 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I feel like we are nickel-and-dimed a bit. We are charged for regulatory things that should be included....

Aug 2020
 Helpful

 or  to see details.

Director

Technology

When it comes to delivering new technology, the vendor is usually about two years behind where they...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is user friendly. For billing and professional services, the system beats Epic's system...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product gets the job done. It is flexible, and the vendor listens to users. The billing and A/R...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

For the most part, Virence Health keeps their promises, but they sometimes take a while to fix things....

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Virence Health didn’t really offer training. They gave us a manual, and we developed and provided...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The thing that I don’t like about my current software setup is the fragmentation of having to go in...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

At times, I have had to get my sales manager involved and have had to bump issues to that person....

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Our rollout was a little disorganized in terms of the project timeline. I have observed that with...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Some people don’t have tools like Centricity Business, so I feel fortunate that we can afford it in...

Jan 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Centricity Business is absolutely a workhorse. It is very stable. We do a lot of managed care here,...

Dec 2019
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Centricity Business is not part of our long-term plans. Virence Health is a good company, but it is...

Dec 2019
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Virence Health charges us for a lot when I don't think that they should.

Dec 2019
 Helpful

 or  to see details.

Director

Interfacing and Integration

We are going to be moving to a unified system within a couple of years. We will be moving away from...

Oct 2019
 Helpful

 or  to see details.

Director

Technology

GE does really well with developing new technology to meet our needs.

Oct 2019
 Helpful

 or  to see details.

Director

Relationship

I have not had contact with the executives for some time. I haven't had to. I know some of the...

Oct 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

If people are looking for a standalone system, I like our system. But if people are trying to go to...

Oct 2019
 Helpful

 or  to see details.

Director

Implementation and Training

GE has been great with training. I have no complaints. We have never had a problem with GE's...

Oct 2019
 Helpful

 or  to see details.

Manager

Relationship

We changed project managers, but that didn't seem to cause any issues. Since athena and GE are now...

Oct 2019
 Helpful

 or  to see details.

Manager

Service and Support

There have been some ups and downs with the support.

Oct 2019
 Helpful

 or  to see details.

Manager

Service and Support

We can always buy support. Throughout the whole project, we have used an implementation partner, so...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Implementing Centricity Business was painful and hard, but I think the process would have been that...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Virence Health was on-site quite frequently, and they were readily available to us. They could...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Some people have had a hard time with the transition to Centricity Business because they were used...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Virence Health has always been really good about delivering what they say they are going to,...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Virence Health keeps their promises, but sometimes, the time frames are elongated. I think that the...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We had people who had been using Centricity Business for professional billing and who took on...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We run into issues with Centricity Business sometimes, and we have to get a bit of custom work done....

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

It seems like the Virence Health team looks ahead when they see things, and they address any issues....

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Centricity Business is very expensive, but I think the system isn't more cost prohibitive than other...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

Knowing what I know now, I would probably look closer at our EMR vendor's billing module before...

Sep 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The maintenance of insurance plans and profiles is a nightmare. We can't do a mass update. We have...

Sep 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We are scheduled to upgrade the system soon. Our implementation team has been really good at taking...

Sep 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

It sounds like the company put a spin on the buyout from GE to Virence Health and then Virence...

Jul 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Since the acquisition, GE has communicated a road map with our information systems team but not down...

Jul 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

If I could tell GE anything, I would tell them to find a solution and stay with it so that they can...

Jul 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I love how the vendor keeps things within the context of the platform instead of saying a solution...

Jul 2019
 Helpful

 or  to see details.

Manager

Relationship

Virence Health maintains the status quo as far as communication goes. We have a weekly call with one...

Jul 2019
 Helpful

 or  to see details.

Manager

Service and Support

Nobody is perfect, including Virence Health. There aren't any vendors who can completely keep up...

Jul 2019
 Helpful

 or  to see details.

Director

Relationship

I am a die-hard fan of GE, Virence Health, and IDX. When an organization chooses to move away from...

May 2019
 Helpful

 or  to see details.

Director

Relationship

GE has kept their promises, especially over the past few years as they have been going through a...

May 2019
 Helpful

 or  to see details.

Director

Future Outlook

I am encouraged by the change to Virence Health because the company was becoming stagnant under the...

May 2019
 Helpful

 or  to see details.

Director

Sales and Contracting

I am not opposed to the things that I have been charged for in regard to Centricity Business. I feel...

May 2019
 Helpful

 or  to see details.

Director

Future Outlook

The vendor is very focused on making the product more usable. Their focus is mainly on automation...

May 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

With a larger market, Virence Health should be evaluating all of their business units and teams and...

May 2019
 Helpful

 or  to see details.

Director

Interfacing and Integration

Virence Health needs to come up with a better approach to integrating with software for payer...

May 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

In order to run the eligibility check, GE's eligibility solution requires patients to be registered...

May 2019
 Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

GE doesn't charge for every little thing. Instead of charging by the individual for training, GE...

May 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

GE is very knowledgeable. I am really happy with what they have done. There is no question that GE's...

May 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Like anyone else, GE isn't an expert in everything, and they don't have one piece of software that...

May 2019
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The product isn't intuitive. Compared to other vendor's products, Centricity Business is kind of...

May 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Things are good with GE. We have engaged them over the last year to help us with some of these...

May 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There are some things about the product that I don't like. For example, when we get new CPT codes,...

May 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There are challenges with the claims in Centricity Business. For example, if we have a long-term...

May 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor executives are physically engaged. They come and sit in our meetings, but we don't really...

May 2019
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

There are a lot of screens in Centricity Business, and the number of screens impacts the ease of...

May 2019
 Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

The implementation and training for Centricity Business have been painful. We implemented on time,...

May 2019
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor has very skilled people, but those people all seem to just know their niche. It is hard...

May 2019
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

When we look at Centricity Business from a cash perspective, things don't look horrible, but the...

May 2019
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We use the standard reports, but those don't lend themselves to Excel, which is what the accountants...

May 2019
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor is still actively engaged. We have at least one project manager that we can contact, and...

May 2019
 Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

One of our billing modules had to be built multiple times. As far as I know, that module is working...

May 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

If the decision were up to me, I wouldn't buy Centricity Business again. During the selection, we...

May 2019
 Helpful

 or  to see details.

Director

Relationship

It would be helpful if Virence Health could give us more direction on where we are going and let us...

Apr 2019
 Helpful

 or  to see details.

Director

Relationship

Through the merger, we have been very involved with the vendor on some very key projects. They have...

Apr 2019
 Helpful

 or  to see details.

Director

Service and Support

Earlier on, we had an uphill battle with support. We lagged far behind with the upgrades and...

Apr 2019
 Helpful

 or  to see details.

Director

Sales and Contracting

Virence Health has been very up front about what we will be charged for, so we don't feel like we...

Apr 2019
 Helpful

 or  to see details.

Director

Implementation and Training

The training for the most recent upgrade wasn't really applicable, but the support team was...

Apr 2019
 Helpful

 or  to see details.

Director

Sales and Contracting

I hope Virence Health will try to make amends, but we haven’t seen any efforts toward that. Our...

Jan 2019
 Helpful

 or  to see details.

Director

Implementation and Training

We implemented the Centricity revenue cycle system, and we have not had a good experience. Virence...

Jan 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Nothing has really changed over the last year. There is at least one upgrade that we have chosen not...

Oct 2018
 Helpful

 or  to see details.

Director

Other Observations & Comments

Thus far, nothing has changed because of the acquisition. The vendor is still supporting us. We...

Oct 2018
 Helpful

 or  to see details.

Director

Other Observations & Comments

One of GE's greatest strengths has always been flexibility. The customers are allowed to make the...

Oct 2018
 Helpful

 or  to see details.

Director

Service and Support

For the most part, GE has always listened to their customers and tried to figure out solutions. The...

Oct 2018
 Helpful

 or  to see details.

Director

Lessons Learned

If another hospital were looking at GE, I would tell them that GE wouldn't be the right vendor...

Oct 2018
 Helpful

 or  to see details.

Director

Other Observations & Comments

We use Centricity Business for our eligibility verification. We are interested to see what happens...

Oct 2018
 Helpful

 or  to see details.

Manager

Future Outlook

We are finally replacing Centricity Business. We have patched the system so much that it has become...

Oct 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The support for Centricity Business is really good, but I have a big pain point with GE not...

Sep 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

GE could do many things to enhance the current and future functionality of the system. We had to...

Sep 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The hospital product is a bit newer to us. It does not have as big of a customer basis so far;...

Sep 2018
 Helpful

 or  to see details.

Manager

Technology

The design of Centricity Business feels a little old. GE's products across the board have an older...

Sep 2018
 Helpful

 or  to see details.

Manager

Service and Support

The same people who support our hospital product support the ambulatory side as well. GE has...

Sep 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The feature sets have gotten smaller in terms of what is rolled out.

Dec 2017