Centricity EMR (GE) Comments
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User Commentary

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CEO/President

Other Observations & Comments

The vendor is working on their road map and moving forward as they figure out how to integrate with...

Dec 2019
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CEO/President

Other Observations & Comments

The vendor is not proactive at all. They did just change their leadership team. Since the change,...

Dec 2019
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CEO/President

Functionality and Upgrades

The system is very customizable. We built a lot of what we needed separate from the vendor. Our...

Dec 2019
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CEO/President

Future Outlook

The vendor has not given us a concrete plan as far as the future goes. The overall idea is that...

Dec 2019
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CEO/President

Other Observations & Comments

I wouldn’t say that the vendor keeps promises 100% of the time; sometimes that takes a little work...

Dec 2019
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CEO/President

Functionality and Upgrades

The solution has a steep learning curve and is pretty difficult to catch on to.

Dec 2019
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CEO/President

Technology

The vendor has been fairly stagnant for a while in terms of new technology. Their technology is a...

Dec 2019
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CEO/President

Technology

Because we are contracted with GE through a third-party vendor, it is challenging to say whether GE...

Oct 2019
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CEO/President

Future Outlook

Virence Health is not part of our long-term plan because our organization will be adopting another system....

Oct 2019
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Manager

Future Outlook

We are hoping that our satisfaction with Virence Health goes up, and we are hopeful for the changes...

Jun 2019
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Manager

Functionality and Upgrades

We have a hard time with medication refills and the patient portal. Patients can see lab results in...

Jun 2019
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Manager

Functionality and Upgrades

There are definitely many things that could be improved in Centricity EMR, and I don’t know whether...

Jun 2019
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Manager

Implementation and Training

We don't use Virence Health's people for upgrades because their communication is terrible. We have...

Jun 2019
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Manager

Interfacing and Integration

Centricity EMR has some integration, but the system generally doesn’t talk well with other products....

Jun 2019
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Manager

Functionality and Upgrades

Virence Health has had a lot of issues with their support in the past, but they have been getting...

Jun 2019
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Manager

Functionality and Upgrades

We had a really rough upgrade because Virence Health changed the way they exchanged a lot of data,...

May 2019
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Manager

Relationship

GE has been making a lot of changes recently since they were acquired by Virence Health. The vendor...

May 2019
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Analyst/Coordinator

Functionality and Upgrades

I definitely made friends with the Centricity EMR vendor, and I like the system's reporting ability....

Apr 2019
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Analyst/Coordinator

Relationship

In terms of the client-manager relationship, something got lost as the company became bigger. When...

Apr 2019
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COO

Functionality and Upgrades

The EMR must be from the Stone Age because ePrescribing still isn't possible. I hate the product....

Apr 2019
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COO

Other Observations & Comments

Virence Health is pretty average. Nothing about them makes them stand out.

Apr 2019
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COO

Technology

The platform really hasn't been updated in a long time. The product itself is years behind other...

Apr 2019
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COO

Service and Support

Centricity EMR doesn't support small practices. GE Healthcare was always trying to come up with...

Apr 2019
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COO

Other Observations & Comments

The good side of the EMR is our reporting function. The system doesn't have a data warehouse, so we...

Apr 2019
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COO

Future Outlook

The vendor has shared their plan of how they are going to modernize and fix the product a little...

Apr 2019
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Manager

Technology

We went through all the iterations for meaningful use with Centricity EMR. There were growing pains,...

Apr 2019
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Manager

Functionality and Upgrades

The last upgrade that we did introduced multiple issues. We have had issues with single-factor...

Apr 2019
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Manager

Functionality and Upgrades

When we did an upgrade for Centricity EMR, our system initially crashed. Fixing the situation took...

Apr 2019
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Manager

Functionality and Upgrades

GE had a hotfix for some of the issues we were having, but they later withdrew the hotfix to make...

Apr 2019
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Manager

Service and Support

The vendor is having their internal staff leave. I have had a lot of relationships with the internal...

Apr 2019
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Manager

Implementation and Training

There is no such thing as ongoing training for Centricity EMR. We tried to buy training. What the...

Apr 2019
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Manager

Functionality and Upgrades

One of the nice things about Centricity EMR is that it is customizable. We have customized the forms...

Apr 2019
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Manager

Implementation and Training

When the vendor delivers new technology, they don't even know how it works. For example, they kind...

Apr 2019
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Manager

Relationship

The vendor executives are involved, but I don't have a high opinion of them. The vendor typically...

Apr 2019
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Manager

ROI / Cost (care and feeding)

Right now, all the vendor is trying to do is keep up. They aren't driving technology at all, and...

Apr 2019
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Director

Other Observations & Comments

Ever since Virence Health merged with athena, I have really felt that maintaining two different EMRs...

Apr 2019
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Director

Service and Support

Getting support has been difficult during the Virence Health and athena merger. Virence Health still...

Apr 2019
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Director

Lessons Learned

Virence Health needs to understand the level of competence they have. The PM part of the system is...

Apr 2019
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Manager

Lessons Learned

Virence Health’s support is really good, and I imagine that it is very expensive for Virence Health...

Apr 2019
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Manager

Future Outlook

We might end up staying with GE, but we have several doctors that are very unhappy with GE's...

Apr 2019
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Manager

Other Observations & Comments

This can be a good or a bad thing, but GE has a lot of third-party support and integration options.

Apr 2019
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Manager

Functionality and Upgrades

The quality of the product has gone down every year. I am not sure what is happening behind the...

Apr 2019
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Manager

Technology

Virence Health really needs to modernize Centricity EMR. The system practically looks and works the...

Apr 2019
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Manager

Other Observations & Comments

Changing systems is an extremely expensive and painful proposition, but our physicians are requiring...

Apr 2019
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Physician

Future Outlook

Virence Health's acquisition of athenahealth is the only glimmer of hope on the horizon. I view...

Apr 2019
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Physician

Functionality and Upgrades

Centricity EMR is a horrible system. It hasn't really changed since the implementation, except the...

Apr 2019
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Physician

Technology

The interoperability between Centricity EMR and our other systems usually works, but it isn't...

Apr 2019
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Physician

Functionality and Upgrades

The Centricity EMR upgrades don't deliver a ton of new technology. The upgrades are patches. As a...

Apr 2019
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Physician

Other Observations & Comments

The vendor's customer support is a little better than average. Things seem to work alright after we...

Apr 2019
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Physician

Lessons Learned

I would put a fair bit of the blame for tangible outcomes on the implementation and build of...

Apr 2019
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Physician

Other Observations & Comments

I am confident that the data is in the system and is retrievable. Putting in the data is clunky....

Apr 2019
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Physician

Functionality and Upgrades

I have worked extensively with other EMR products, but with Centricity EMR, I am falling farther...

Apr 2019
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Director

Other Observations & Comments

We recently found out that Centricity EMR is no longer going to be supported at some point because...

Apr 2019
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Director

Functionality and Upgrades

From an upgrade perspective, the quality of the implementation service has gone down over the years,...

Apr 2019
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Director

Other Observations & Comments

It has been a long time since we had our in-house training on Centricity EMR, but the vendor does...

Apr 2019
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Director

Service and Support

I would love to see Centricity EMR be what it was a decade ago, but its quality has really dropped...

Apr 2019
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Director

Functionality and Upgrades

Centricity EMR has nice customization, and we can build it to have good ease of use. It doesn’t have...

Apr 2019
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Director

Other Observations & Comments

Centricity EMR has quite a bit of flexibility and customization, and we have a person in-house that...

Apr 2019
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Director

Other Observations & Comments

Last year, Centricity EMR had a nice road map of where it was going, and that has all gone into the...

Apr 2019
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Director

ROI / Cost (care and feeding)

The Centricity EMR vendor has been pretty fair with their pricing, and we got to increase support by...

Apr 2019
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Director

Relationship

We don’t have high hopes for the future of Centricity EMR. We will have to do the upgrade at some...

Apr 2019
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Director

Relationship

The biggest improvement I want to see from Virence Health is better communication with their clients...

Apr 2019
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Director

Relationship

Over the years we have been with the Centricity EMR vendor, I have been able to make contacts with...

Apr 2019
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Physician

Functionality and Upgrades

The use cases for Centricity EMR are pretty widespread. For people who are in the midst of...

Dec 2018
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Physician

Future Outlook

Things with Centricity EMR are still going very well. We are in a very good situation because we...

Dec 2018
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Director

Other Observations & Comments

Centricity EMR is integrated with the PM system, and the systems work okay. They are definitely not...

Dec 2018
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Director

Functionality and Upgrades

Overall, the ease of use and customizability of Centricity EMR is great. Providers and users can do...

Dec 2018
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Director

Functionality and Upgrades

Virence Health has a number of vendors that help with the patient portal, but it just doesn’t work...

Dec 2018
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Director

Functionality and Upgrades

There are a lot of add-ons that we need for Centricity EMR and the upgrades are just not smooth....

Dec 2018
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COO

Service and Support

We have talked with GE about our struggles with Centricity EMR, and they told us that there are...

Dec 2018
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COO

Functionality and Upgrades

GE will soon be updating Centricity EMR to make its ePrescribing functionality more efficient. It...

Dec 2018
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COO

Functionality and Upgrades

We have used other EMRs, and we have found that Centricity EMR needs a huge overhaul. GE told us...

Dec 2018
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COO

Functionality and Upgrades

GE needs to rebrand and reinvent Centricity EMR because their current offering isn't aligned with...

Dec 2018
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COO

Functionality and Upgrades

EMRs are becoming glorified, prescriptive billing platforms. They just tell physicians how to chart....

Dec 2018
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COO

Interfacing and Integration

Every interface to Centricity EMR is a problem. Centricity EMR was never built to work with other...

Dec 2018
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COO

Interfacing and Integration

We don't own Centricity EMR; we subscribe to a third party's version of the software. We don't own...

Dec 2018
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Director

Service and Support

We are satisfied with Centricity EMR so far, and we have used the system for years. We had a...

May 2018
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Director

Future Outlook

GE hasn’t changed much in the last few years. The product is the same. There is a new version coming...

May 2018
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Director

Interfacing and Integration

It was recently in the news that Centricity EMR was purchased by a company in New York. The system...

May 2018
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Director

Other Observations & Comments

GE has a product coming out called Project Northstar. I think they have other improvements. We...

May 2018
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Director

Functionality and Upgrades

We have to build custom templates in the GE EMR. What GE gives us is not sufficient. We need people...

May 2018
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Manager

Functionality and Upgrades

Centricity EMR can do a lot of things. But it hasn’t been easy for our clinicians to learn to use....

Apr 2018
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Manager

Future Outlook

GE is working on a program called Project Northstar for Centricity EMR. This program will revamp the...

Apr 2018
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Manager

Service and Support

GE could improve the response time of the support team. Sometimes we have to wait 30 minutes to an...

Apr 2018
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Manager

Functionality and Upgrades

Our clinicians don't like the prescription-management feature. They just really hate the upgrade for...

Apr 2018