Centricity Practice Solution EMR (GE) Comments

 

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Commentary Summary

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User Commentary

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Director

Interfacing and Integration

It is very difficult to integrate Centricity Practice Solution EMR with any other product or to...

Sep 2020
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Director

Technology

Centricity Practice Solution EMR is going to be going away soon. It was bought by athenahealth, and...

Sep 2020
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Director

Lessons Learned

The vendor's support is okay. It isn't excellent, but for the most part, when things come up, the...

Sep 2020
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Manager

Service and Support

Since athena has been involved, things have generally improved, especially the quality of the phone...

Aug 2020
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Manager

ROI / Cost (care and feeding)

For athena, there is room for improvement to at least engage with us as a customer. It comes down to...

Aug 2020
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Manager

Functionality and Upgrades

Centricity Practice Solution EMR is so flexible. We have the ability to customize any aspect of the...

Jul 2020
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Manager

Interfacing and Integration

I really like how I can add any third-party system to Centricity Practice Solution EMR without any...

Jul 2020
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COO

Relationship

We have had our contract for a while, and every year, we argue about it. We have gotten to the point...

Jul 2020
 Helpful

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COO

Functionality and Upgrades

When the company was GE and still early on with Virence Health, they did not keep promises. But now...

Jul 2020
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COO

Relationship

With the vendor, there is so much history that is negative. I am trying to get rid of the old...

Jul 2020
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COO

Future Outlook

Many years ago, the vendor was great. I had never seen a company that wasn't on an EMR convert their...

Jul 2020
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COO

Lessons Learned

The product is driving tangible outcomes only because we brought in another vendor. That has helped...

Jul 2020
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COO

Service and Support

Centricity has a lot of webinars to talk about things that we can do for COVID-19. So in that sense,...

Jul 2020
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COO

ROI / Cost (care and feeding)

There is certainly integration with the hospital that we need and with HIEs, and the vendor is...

Jul 2020
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COO

Functionality and Upgrades

There are too many forms because the vendor gives us so much autonomy for how to build things out;...

Jul 2020
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COO

Service and Support

Outside of the Webex training and webinars that the vendor does, the regular support people and the...

Jul 2020
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COO

Relationship

The vendor used to have an executive steering committee, and they actually did a good job with that....

Jul 2020
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VP/Other Executive

Other Observations & Comments

As a network, we have started the process of doing a scan of what is going on out there. There has...

Jun 2020
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VP/Other Executive

Service and Support

I am not aware of anything specific that the vendor has offered or done in terms of COVID-19.

Jun 2020
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VP/Other Executive

Functionality and Upgrades

We have a group that has developed a lot of things within the line of patient-centered care,...

Jun 2020
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VP/Other Executive

ROI / Cost (care and feeding)

We have been able to negotiate with the vendor effectively. We have even gotten conations out of the...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

Our recent updates were excellent. Virence Health didn’t necessarily perform those updates for us....

Jun 2020
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VP/Other Executive

Interfacing and Integration

Virence Health’s biggest connection is to the practice management side of things in reporting. The...

Jun 2020
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VP/Other Executive

Other Observations & Comments

The vendor is trying to be proactive. They have a great road map. But whether they are going to get...

Jun 2020
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Physician

Implementation and Training

Most of our training comes from in-house options, and the vendor doesn’t really help with the...

May 2020
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Physician

Other Observations & Comments

The system generally achieves what the vendor promotes, but the system isn’t quite as illustrious as...

May 2020
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Physician

Functionality and Upgrades

I have a large document of complaints about the product. There are some structural limitations in...

May 2020
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Physician

Relationship

A lot of things changed when Centricity was bought. The vendor executive involvement has...

May 2020
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Physician

Technology

We are using the system every day and taking care of people with it, but the rate of change is slow,...

May 2020
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Physician

ROI / Cost (care and feeding)

We have ongoing fees, but there are no charges when we change the system. The system isn’t the most...

May 2020
 Helpful

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Physician

Other Observations & Comments

Organizationally, Virence Health’s system is part of our long-term plans, but I am trying to...

May 2020
 Helpful

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Physician

Functionality and Upgrades

I would not buy the system again. The vendor hasn’t kept their promises. They said that they would...

May 2020
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Physician

Service and Support

We do have a pretty good contact person who helps us to accelerate things. But the support is kind...

May 2020
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Physician

Relationship

From time to time, we have been able to get to the top of things. I am usually pretty satisfied when...

May 2020
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Physician

Service and Support

Virence Health has some resources on their website, and there are some changes to the forms....

May 2020
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Physician

Functionality and Upgrades

The system has become problematic. There are a lot of features that should be part of a modern EMR...

May 2020
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Physician

Functionality and Upgrades

Our EMR really needs something like athenaCommunicator. Virence Health is aware of that, and our...

May 2020
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Physician

Relationship

The vendor has been preoccupied with the merger, and there is a lot of turnover and reassignments...

May 2020
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Physician

Future Outlook

I have been very excited by the vendor's integration product. There are a lot of different people...

May 2020
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Physician

Service and Support

The vendor is not necessarily good at being proactive, but they are good at responding well to our requests....

May 2020
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Physician

Future Outlook

Our forecasted satisfaction really depends on whether the vendor fulfills their promises with the...

May 2020
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Director

Relationship

Virence Health sends out daily emails to update the list of terms for the product. The vendor...

Apr 2020
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Director

Interfacing and Integration

We have a ton of integration with Centricity Practice Solution EMR. The system stands out because it...

Apr 2020
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Director

Other Observations & Comments

The only issue that we have with athenahealth is that we don't know what the future looks like for...

Apr 2020
(1)
 Helpful

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Director

Technology

The registration piece needs to be updated. The user interface seems to be outdated. It is not...

Apr 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

The change in response time and helpfulness of support over the last year is remarkable. However,...

Apr 2020
 Helpful

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Director

Future Outlook

Centricity Practice Solution EMR has good functionality. I am looking forward to v.20 for the next...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

If I could make any changes to Centricity Practice Solution EMR, I would update the workflow to make...

Apr 2020
(1)
 Helpful

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Director

Functionality and Upgrades

What I like about Centricity Practice Solution EMR is the comprehensiveness of the system. Virence...

Apr 2020
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Manager

Sales and Contracting

Things with the solution are basically the same. They are no better or worse than before. The vendor...

Apr 2020
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Manager

Future Outlook

The system is pretty user friendly. The vendor is trying to step up their game all the way across...

Apr 2020
 Helpful

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Director

Relationship

Virence Health does a good job of not overpromising. There are some things about the product that...

Mar 2020
 Helpful

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Director

Implementation and Training

The implementation was not the best. Everything was a blur. There was a problem, and it was hard to...

Mar 2020
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Director

Implementation and Training

Virence Health has a wonderful trainer who is just amazing. That person is doing a really good job,...

Mar 2020
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Director

Functionality and Upgrades

The system has always been pretty easy for the end users. We have medical students coming in, and...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

Virence Health’s medication process for every version is terrible. The whole refill process has been...

Mar 2020
(1)
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Director

Service and Support

The support has really improved because of the person that Virence Health assigned to us. There has...

Mar 2020
 Helpful

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Director

Relationship

If I am counting everybody on the executive team, I definitely hear from the executives even if I...

Mar 2020
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Director

Other Observations & Comments

We operate on a shoestring, so we always want more for our money. People don’t like EMRs. I would...

Mar 2020
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Director

Functionality and Upgrades

The solution has been working pretty well for us. We have no issues. We did an upgrade a few months...

Jan 2020
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Director

Other Observations & Comments

We are always investigating the possibility of other solutions. With the vendor being bought out by...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

For the implementations and upgrades that the vendor has done so far, I would rate them highly....

Jan 2020
 Helpful

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Director

Interfacing and Integration

We have the solution connected to our other vendor’s system. We have Centricity Practice Solution...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

There are some issues with the prescriptions. The form that the vendor recently rolled out for that...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

With the way the industry is going, I would like to see more functionality around better patient...

Jan 2020
 Helpful

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Director

Service and Support

The vendor's support has been great. We have had a good one-on-one relationship with the support...

Jan 2020
 Helpful

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Director

Relationship

One of the people we work with on the vendor side was promoted since the acquisition, and we have...

Jan 2020
 Helpful

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Director

ROI / Cost (care and feeding)

If other providers are looking for an out-of-the-box system, Centricity Practice Solution EMR may...

Jan 2020
 Helpful

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Director

Relationship

For Virence Health, things are a little tough right now because they are merging with athena. The...

Jan 2020
 Helpful

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Manager

Future Outlook

We have invested so much time and money into Centricity Practice Solution EMR that we are definitely...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

Centricity Practice Solution EMR does have some performance issues that seem to pop up on a regular...

Dec 2019
 Helpful

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Manager

Future Outlook

There was a major improvement in the last couple of years on the EMR side. Upgrades are a huge task,...

Dec 2019
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Manager

Other Observations & Comments

An end user would probably give the ease of use a very low score. The problem is internal. We need...

Dec 2019
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Manager

Functionality and Upgrades

The core EMR is meeting our needs. We absolutely need the add-ons; without the add-ons, the tool...

Dec 2019
 Helpful

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Manager

Service and Support

When Centricity was bought and went through a transition, we lost a little bit of the service. We...

Dec 2019
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Analyst/Coordinator

Relationship

The overall product quality is definitely getting better. Virence Health has kept strong people on...

Dec 2019
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Analyst/Coordinator

Service and Support

In the last year, we have gotten more support. I think that since athena or Virence Health or...

Dec 2019
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CEO/President

Service and Support

Our colleagues that were using this product have pretty much begun to pull away from this product...

Dec 2019
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CEO/President

Service and Support

This solution was built to give us a future of medical home wins that are patient centered. The...

Dec 2019
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CEO/President

Relationship

We had a direct agreement with GE, but then the new vendor chose to push to resellers. Ever since...

Dec 2019
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CEO/President

Future Outlook

Virence Health's move to working through VARs has been painful for us. I would hope that a VAR could...

Dec 2019
 Helpful

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CIO

Functionality and Upgrades

The system's current functionality is not meeting all of our needs; that is why we are moving on.

Dec 2019
 Helpful

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