Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Patient Financial Engagement on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Patient Financial Engagement Platform Comments
Filtered view: All

KLAS Research Director - Mac Boyter
Subject Expert

Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
 View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Related Blogs

Improving the Patient Financial Experience

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Patient Financial Engagement on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

VP/Other Executive

We want a seamless, consolidated patient experience beyond just acute care, and that is where the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There isn't a ton of training from VisitPay, but we have done well at what we have had training on....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One of our big concerns with VisitPay has been the ability to have the patient register and use the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is easy to use. From a development perspective, VisitPay is slow on meeting new...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I haven't had any interaction with VisitPay’s support people. But anytime we have had a specific...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

VisitPay still provides functionality that one of our other big vendors doesn’t. We would never move...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our interest collection pays for the product. We are very pleased with it. It isn't that expensive...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor does keep promises. They have good representatives that work with us. We had a series of...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The training really isn’t needed because there are drop-down menus with many options, and it is...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The support is good. With COVID-19, we were putting off certain bills until we understood how they...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We always have some kind of glitch in network and connectivity, and some of that is beyond the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When COVID-19 first hit, the vendor started monthly user meetings, and they tracked our performance...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One of the reasons we don't want to finance patients' payment plans is that we don't want to lose...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In the past, the most we could get out of our EMR was having it take a payment. Payment plans...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

VisitPay's founders came out of the credit card industry, so they had options that we still use,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is solid as it is. I don't know the reason for this. The vendor is getting significantly...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

VisitPay should really be getting a lot more accounts in the industry than they are. But there are...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We don't need a lot of phone or web support. Most of what we do is transfer FTP files, update the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I am still deciding whether we have received our money's worth from VisitPay. What we do know about...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

VisitPay has supported us through COVID-19. They have their own special strategy to help us.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I don't feel like VisitPay's analytics is as robust as I would like them to be. I am a data person....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor's support is very responsive. When I call the vendor, I get phone calls in response on...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product's ability to meet our needs is a little lower without the front-end piece. Once we...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Although we didn’t take all of VisitPay’s advice, I would rate them highly for their support through...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have been happy with VisitPay’s project team. The team members have been very hands on and open to...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would rate VisitPay highly in terms of interoperability. I have worked with a lot of bolt-on...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system works as promoted. The product is doing what it is designed to do. The vendor does their...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have people who are afraid of technology and are nervous about doing things like paying their...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

VisitPay meets our needs, and they are trying to develop more and add functionality to the product,...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

With VisitPay, we have achieved financial and patient satisfaction outcomes beyond what we expected....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

At the front desk, we can check the patient in, and the patient can set up a payment plan while he...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When patients call into customer service, we find that it is worthwhile to work with the patients to...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One of the things I really like about VisitPay is I have never seen an implementation go as smoothly...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Things are going really well with the vendor. I think VisitPay is probably one of the best vendors...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We were charging just a very small amount of interest on bills from before the COVID-19 crisis as an...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One of the things that sets VisitPay’s team apart is that most of the people on their team were at...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​