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Patient Financial Engagement Platform
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Mac Boyter
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User Commentary

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Manager

VisitPay’s solution has been a great addition to our patient billing experience. The product we used...

Sep 2021
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Manager

VisitPay supports our total online presence. They are supporting all of the billing portals for the...

Sep 2021
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Manager

Since VisitPay’s implementation, they have done something that has been super successful. If any...

Sep 2021
||
(0)
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Manager

I want VisitPay to focus more on a downloadable app. Our web page is formatted for a mobile device,...

Sep 2021
||
(0)
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Manager

VisitPay’s service is really good. I have been in self-pay for years, and VisitPay offers the best...

Sep 2021
||
(0)
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VP/Other Executive

VisitPay avoids charging us for every little thing. They are very reasonable in that way.

Aug 2021
||
(0)
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VP/Other Executive

The system's ease of use is good. I don’t hear many complaints. Everything we are using meets our...

Aug 2021
||
(0)
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VP/Other Executive

VisitPay is one of the best vendors that we work with. Some vendors come across as overbearing, and...

Aug 2021
||
(0)
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VP/Other Executive

For me to leave VisitPay, another vendor would really have to prove to me that they could deliver at...

Aug 2021
||
(0)
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VP/Other Executive

I was a little bit nervous at first about R1’s acquisition of VisitPay just because R1 is big, and...

Aug 2021
||
(0)
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Director

The solution fits nicely with our goals for what we want to measure. The vendor has a lot more...

Aug 2021
||
(0)
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Director

We went through a side-be-side evaluation of other products compared to VisitPay's solution. We...

Aug 2021
||
(0)
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Director

VisitPay's solution isn't as integrated with our EMR as a product from our EMR vendor would be....

Aug 2021
||
(0)
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Director

I don't think that any vendor keeps all of their promises, but I would say that we have a good...

Aug 2021
||
(0)
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Director

We don't get any charges or project fees from the vendor for changes.

Aug 2021
||
(0)
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Director

VisitPay has done some interesting things. I am optimistic. VisitPay is responsive when we find...

Aug 2021
||
(0)
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Director

Sometimes, VisitPay will roll out an update that won't work with a small subset of our accounts....

Aug 2021
||
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Director

The vendor's training issues are really about timing. VisitPay provides us with content and...

Aug 2021
||
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Director

The holy grail of software is technology that is flexible enough to meet the needs of individuals....

Aug 2021
||
(0)
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Director

VisitPay has a very specific set of reasons for not wanting to go down the path of developing an...

Aug 2021
||
(0)
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VP/Other Executive

We occasionally get messages from patients who say that they tried to get on and set up a payment...

Aug 2021
||
(0)
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VP/Other Executive

I have clear access to VisitPay's executives. Their executive team stays pretty close to their...

Aug 2021
||
(0)
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VP/Other Executive

VisitPay is pretty good about being proactive. If we ask them to do something, they are pretty good...

Aug 2021
||
(0)
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VP/Other Executive

The solution is the core of our financial area, especially with payment plans and self-service. I...

Aug 2021
||
(0)
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VP/Other Executive

The vendor offers a gain-share calculation, so a fair amount of what we pay them is based on their...

Aug 2021
||
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VP/Other Executive

VisitPay has been purchased by R1. We have seen a lot of situations in the industry where companies...

Aug 2021
||
(0)
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VP/Other Executive

I would tell others who are considering the solution to keep in mind that VisitPay has been recently...

Aug 2021
||
(0)
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VP/Other Executive

We want a seamless, consolidated patient experience beyond just acute care, and that is where the...

Mar 2021
||
(0)
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VP/Other Executive

There isn't a ton of training from VisitPay, but we have done well at what we have had training on....

Mar 2021
||
(0)
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VP/Other Executive

One of our big concerns with VisitPay has been the ability to have the patient register and use the...

Mar 2021
||
(0)
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VP/Other Executive

The product is easy to use. From a development perspective, VisitPay is slow on meeting new...

Mar 2021
||
(0)
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VP/Other Executive

I haven't had any interaction with VisitPay’s support people. But anytime we have had a specific...

Mar 2021
||
(0)
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