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Patient Financial Engagement Platform Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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User Commentary

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VP/Other Executive

We want a seamless, consolidated patient experience beyond just acute care, and that is where the...

Mar 2021
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VP/Other Executive

There isn't a ton of training from VisitPay, but we have done well at what we have had training on....

Mar 2021
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VP/Other Executive

One of our big concerns with VisitPay has been the ability to have the patient register and use the...

Mar 2021
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(0)
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VP/Other Executive

The product is easy to use. From a development perspective, VisitPay is slow on meeting new...

Mar 2021
||
(0)
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VP/Other Executive

I haven't had any interaction with VisitPay’s support people. But anytime we have had a specific...

Mar 2021
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(0)
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VP/Other Executive

VisitPay still provides functionality that one of our other big vendors doesn’t. We would never move...

Mar 2021
||
(0)
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VP/Other Executive

Our interest collection pays for the product. We are very pleased with it. It isn't that expensive...

Mar 2021
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(0)
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VP/Other Executive

The vendor does keep promises. They have good representatives that work with us. We had a series of...

Mar 2021
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(0)
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VP/Other Executive

The training really isn’t needed because there are drop-down menus with many options, and it is...

Mar 2021
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(0)
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VP/Other Executive

The support is good. With COVID-19, we were putting off certain bills until we understood how they...

Mar 2021
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(0)
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VP/Other Executive

We always have some kind of glitch in network and connectivity, and some of that is beyond the...

Mar 2021
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(0)
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VP/Other Executive

When COVID-19 first hit, the vendor started monthly user meetings, and they tracked our performance...

Mar 2021
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(0)
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VP/Other Executive

One of the reasons we don't want to finance patients' payment plans is that we don't want to lose...

Oct 2020
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(0)
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VP/Other Executive

In the past, the most we could get out of our EMR was having it take a payment. Payment plans...

Oct 2020
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(0)
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VP/Other Executive

VisitPay's founders came out of the credit card industry, so they had options that we still use,...

Oct 2020
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(0)
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VP/Other Executive

The product is solid as it is. I don't know the reason for this. The vendor is getting significantly...

Oct 2020
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(0)
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VP/Other Executive

VisitPay should really be getting a lot more accounts in the industry than they are. But there are...

Oct 2020
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(0)
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VP/Other Executive

We don't need a lot of phone or web support. Most of what we do is transfer FTP files, update the...

Oct 2020
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(0)
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VP/Other Executive

I am still deciding whether we have received our money's worth from VisitPay. What we do know about...

Oct 2020
||
(0)
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VP/Other Executive

VisitPay has supported us through COVID-19. They have their own special strategy to help us.

Oct 2020
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(0)
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VP/Other Executive

I don't feel like VisitPay's analytics is as robust as I would like them to be. I am a data person....

Oct 2020
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(0)
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VP/Other Executive

The vendor's support is very responsive. When I call the vendor, I get phone calls in response on...

Aug 2020
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(0)
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VP/Other Executive

The product's ability to meet our needs is a little lower without the front-end piece. Once we...

Aug 2020
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(0)
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VP/Other Executive

Although we didn’t take all of VisitPay’s advice, I would rate them highly for their support through...

Aug 2020
||
(0)
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VP/Other Executive

I have been happy with VisitPay’s project team. The team members have been very hands on and open to...

Aug 2020
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(0)
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VP/Other Executive

I would rate VisitPay highly in terms of interoperability. I have worked with a lot of bolt-on...

Aug 2020
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(0)
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VP/Other Executive

The system works as promoted. The product is doing what it is designed to do. The vendor does their...

Aug 2020
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(0)
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VP/Other Executive

We have people who are afraid of technology and are nervous about doing things like paying their...

Aug 2020
||
(0)
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VP/Other Executive

VisitPay meets our needs, and they are trying to develop more and add functionality to the product,...

Aug 2020
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(0)
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VP/Other Executive

With VisitPay, we have achieved financial and patient satisfaction outcomes beyond what we expected....

Aug 2020
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(0)
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VP/Other Executive

At the front desk, we can check the patient in, and the patient can set up a payment plan while he...

Aug 2020
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(0)
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VP/Other Executive

When patients call into customer service, we find that it is worthwhile to work with the patients to...

Aug 2020
||
(0)
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VP/Other Executive

One of the things I really like about VisitPay is I have never seen an implementation go as smoothly...

Aug 2020
||
(0)
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VP/Other Executive

Things are going really well with the vendor. I think VisitPay is probably one of the best vendors...

Aug 2020
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(0)
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VP/Other Executive

We were charging just a very small amount of interest on bills from before the COVID-19 crisis as an...

Aug 2020
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(0)
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VP/Other Executive

One of the things that sets VisitPay’s team apart is that most of the people on their team were at...

Aug 2020
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(0)
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VP/Other Executive

The system has the functionality to segment patients based on their ability to make payments or pay...

Jul 2020
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(0)
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VP/Other Executive

From a patient perspective, the user interface and payment plans are probably going to be the two...

Jul 2020
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(0)
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VP/Other Executive

The deciding factor for us in selecting a product was the user interface. That was probably the...

Jul 2020
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(0)
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VP/Other Executive

VisitPay bases their patient reaction or patient engagement on a net promoter score. When we are...

Jul 2020
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(0)
 Thank you  Helpful

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VP/Other Executive

VisitPay has shown flexibility in their messaging. The system has the capability to be customized.

Jul 2020
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(0)
 Thank you  Helpful

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VP/Other Executive

The self-serve financing plans for the patients are definitely part of why we went with VisitPay....

Jul 2020
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(0)
 Thank you  Helpful

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VP/Other Executive

The long-term strategic advantage is having a one-stop shop for all of our bills that are related to...

Jul 2020
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(0)
 Thank you  Helpful

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VP/Other Executive

There are no issues with patient engagement. VisitPay is doing everything that we allow them to do...

Jul 2020
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(0)
 Thank you  Helpful

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VP/Other Executive

In terms of the prework for our standard build, VisitPay did great. They came to us with a playbook...

Jul 2020
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(0)
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VP/Other Executive

VisitPay is one of the few vendors that has proactively tried to address things around COVID-19. For...

Jul 2020
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(0)
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VP/Other Executive

We haven’t fully implemented our vision; it is a bit of a journey. We can’t do everything all at...

Jul 2020
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(0)
 Thank you  Helpful

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VP/Other Executive

There are plenty of vendors in the space for bill payment. We were driven to VisitPay because of the...

Jul 2020
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(0)
 Thank you  Helpful

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VP/Other Executive

We don’t have any concerns. The vendor hasn’t promised something and not delivered it. In fact, the...

Jul 2020
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(0)
 Thank you  Helpful

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VP/Other Executive

I have no problems with the technology. It does what the vendor said it was going to do. I haven’t...

Jul 2020
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(0)
 Thank you  Helpful

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VP/Other Executive

From a patient perspective, I would give the vendor a slightly lower score because of the...

Jul 2020
||
(0)
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VP/Other Executive

VisitPay’s system is not something we often experiment with. But authentication is one of the areas...

Jul 2020
||
(0)
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VP/Other Executive

I have implemented a solution that has normal online bill pay functions. I get additional...

Jul 2020
||
(0)
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VP/Other Executive

The vendor has been very proactive in looking for solutions and ideas to help us grow. The vendor...

Jul 2020
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(0)
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VP/Other Executive

We have had several members of the vendor’s team meet with us on a regular basis. We have sat down...

Jul 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

As we talked through build decisions or design decisions, the vendor indicated that various features...

Jul 2020
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(0)
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VP/Other Executive

When we were negotiating contract terms and feature usability, we learned that the contract was...

Jul 2020
||
(0)
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VP/Other Executive

Based on what we have seen in the demo environment, what we have learned from references, and what...

Jul 2020
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(0)
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VP/Other Executive

In our enterprise EMR, when a patient makes a payment, we can see it, and the patient can see his or...

Jul 2020
||
(0)
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VP/Other Executive

During the demonstrations during the pandemic, VisitPay showed detailed data that showed what their...

Jul 2020
||
(0)
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