Patient Financial Engagement Platform Comments

 

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User Commentary

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VP/Other Executive

Relationship

The vendor's support is very responsive. When I call the vendor, I get phone calls in response on...

Aug 2020
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VP/Other Executive

Future Outlook

The product's ability to meet our needs is a little lower without the front-end piece. Once we...

Aug 2020
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VP/Other Executive

Service and Support

Although we didn’t take all of VisitPay’s advice, I would rate them highly for their support through...

Aug 2020
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VP/Other Executive

Relationship

I have been happy with VisitPay’s project team. The team members have been very hands on and open to...

Aug 2020
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VP/Other Executive

Interfacing and Integration

I would rate VisitPay highly in terms of interoperability. I have worked with a lot of bolt-on...

Aug 2020
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VP/Other Executive

Relationship

The system works as promoted. The product is doing what it is designed to do. The vendor does their...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

We have people who are afraid of technology and are nervous about doing things like paying their...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

VisitPay meets our needs, and they are trying to develop more and add functionality to the product,...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

With VisitPay, we have achieved financial and patient satisfaction outcomes beyond what we expected....

Aug 2020
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VP/Other Executive

Functionality and Upgrades

At the front desk, we can check the patient in, and the patient can set up a payment plan while he...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

When patients call into customer service, we find that it is worthwhile to work with the patients to...

Aug 2020
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VP/Other Executive

Implementation and Training

One of the things I really like about VisitPay is I have never seen an implementation go as smoothly...

Aug 2020
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VP/Other Executive

Relationship

Things are going really well with the vendor. I think VisitPay is probably one of the best vendors...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

We were charging just a very small amount of interest on bills from before the COVID-19 crisis as an...

Aug 2020
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VP/Other Executive

Relationship

One of the things that sets VisitPay’s team apart is that most of the people on their team were at...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The system has the functionality to segment patients based on their ability to make payments or pay...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

From a patient perspective, the user interface and payment plans are probably going to be the two...

Jul 2020
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

The deciding factor for us in selecting a product was the user interface. That was probably the...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

VisitPay bases their patient reaction or patient engagement on a net promoter score. When we are...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

VisitPay has shown flexibility in their messaging. The system has the capability to be customized.

Jul 2020
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

The self-serve financing plans for the patients are definitely part of why we went with VisitPay....

Jul 2020
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

The long-term strategic advantage is having a one-stop shop for all of our bills that are related to...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

There are no issues with patient engagement. VisitPay is doing everything that we allow them to do...

Jul 2020
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VP/Other Executive

Service and Support

In terms of the prework for our standard build, VisitPay did great. They came to us with a playbook...

Jul 2020
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VP/Other Executive

Service and Support

VisitPay is one of the few vendors that has proactively tried to address things around COVID-19. For...

Jul 2020
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VP/Other Executive

Implementation and Training

We haven’t fully implemented our vision; it is a bit of a journey. We can’t do everything all at...

Jul 2020
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

There are plenty of vendors in the space for bill payment. We were driven to VisitPay because of the...

Jul 2020
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VP/Other Executive

Service and Support

We don’t have any concerns. The vendor hasn’t promised something and not delivered it. In fact, the...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

I have no problems with the technology. It does what the vendor said it was going to do. I haven’t...

Jul 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

From a patient perspective, I would give the vendor a slightly lower score because of the...

Jul 2020
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VP/Other Executive

Service and Support

VisitPay’s system is not something we often experiment with. But authentication is one of the areas...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

I have implemented a solution that has normal online bill pay functions. I get additional...

Jul 2020
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VP/Other Executive

Service and Support

The vendor has been very proactive in looking for solutions and ideas to help us grow. The vendor...

Jul 2020
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VP/Other Executive

Relationship

We have had several members of the vendor’s team meet with us on a regular basis. We have sat down...

Jul 2020
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VP/Other Executive

Future Outlook

As we talked through build decisions or design decisions, the vendor indicated that various features...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

When we were negotiating contract terms and feature usability, we learned that the contract was...

Jul 2020
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VP/Other Executive

Relationship

Based on what we have seen in the demo environment, what we have learned from references, and what...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

In our enterprise EMR, when a patient makes a payment, we can see it, and the patient can see his or...

Jul 2020
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VP/Other Executive

Service and Support

During the demonstrations during the pandemic, VisitPay showed detailed data that showed what their...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

VisitPay has created a very straightforward, streamlined patient portal for managing patient...

Nov 2019
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VP/Other Executive

Other Observations & Comments

In terms of gaps or areas of improvement with VisitPay, nothing really comes to mind from a patient...

Nov 2019
 Helpful

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Director

Win/Loss - Why they were selected (by current clients)

With the system, patients can go online and set up their own payment plans, and they can elect to...

May 2019
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Director

Future Outlook

We are not fully integrated yet. We feel that we are helping VisitPay build their tool. We think...

May 2019
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