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Commentary Summary
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User Commentary
VP/Other Executive
Functionality and Upgrades
One of the reasons we don't want to finance patients' payment plans is that we don't want to lose...
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VP/Other Executive
Functionality and Upgrades
In the past, the most we could get out of our EMR was having it take a payment. Payment plans...
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VP/Other Executive
Functionality and Upgrades
VisitPay's founders came out of the credit card industry, so they had options that we still use,...
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VP/Other Executive
Functionality and Upgrades
The product is solid as it is. I don't know the reason for this. The vendor is getting significantly...
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VP/Other Executive
ROI / Cost (care and feeding)
VisitPay should really be getting a lot more accounts in the industry than they are. But there are...
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VP/Other Executive
Functionality and Upgrades
We don't need a lot of phone or web support. Most of what we do is transfer FTP files, update the...
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VP/Other Executive
ROI / Cost (care and feeding)
I am still deciding whether we have received our money's worth from VisitPay. What we do know about...
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VP/Other Executive
Service and Support
VisitPay has supported us through COVID-19. They have their own special strategy to help us.
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VP/Other Executive
Functionality and Upgrades
I don't feel like VisitPay's analytics is as robust as I would like them to be. I am a data person....
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VP/Other Executive
Relationship
The vendor's support is very responsive. When I call the vendor, I get phone calls in response on...
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VP/Other Executive
Future Outlook
The product's ability to meet our needs is a little lower without the front-end piece. Once we...
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VP/Other Executive
Service and Support
Although we didn’t take all of VisitPay’s advice, I would rate them highly for their support through...
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VP/Other Executive
Relationship
I have been happy with VisitPay’s project team. The team members have been very hands on and open to...
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VP/Other Executive
Interfacing and Integration
I would rate VisitPay highly in terms of interoperability. I have worked with a lot of bolt-on...
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VP/Other Executive
Relationship
The system works as promoted. The product is doing what it is designed to do. The vendor does their...
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VP/Other Executive
Functionality and Upgrades
We have people who are afraid of technology and are nervous about doing things like paying their...
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VP/Other Executive
Functionality and Upgrades
VisitPay meets our needs, and they are trying to develop more and add functionality to the product,...
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VP/Other Executive
ROI / Cost (care and feeding)
With VisitPay, we have achieved financial and patient satisfaction outcomes beyond what we expected....
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VP/Other Executive
Functionality and Upgrades
At the front desk, we can check the patient in, and the patient can set up a payment plan while he...
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VP/Other Executive
Functionality and Upgrades
When patients call into customer service, we find that it is worthwhile to work with the patients to...
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VP/Other Executive
Implementation and Training
One of the things I really like about VisitPay is I have never seen an implementation go as smoothly...
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VP/Other Executive
Relationship
Things are going really well with the vendor. I think VisitPay is probably one of the best vendors...
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VP/Other Executive
ROI / Cost (care and feeding)
We were charging just a very small amount of interest on bills from before the COVID-19 crisis as an...
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VP/Other Executive
Relationship
One of the things that sets VisitPay’s team apart is that most of the people on their team were at...
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VP/Other Executive
Functionality and Upgrades
The system has the functionality to segment patients based on their ability to make payments or pay...
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VP/Other Executive
Functionality and Upgrades
From a patient perspective, the user interface and payment plans are probably going to be the two...
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VP/Other Executive
Win/Loss - Why they were selected (by current clients)
The deciding factor for us in selecting a product was the user interface. That was probably the...
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VP/Other Executive
Functionality and Upgrades
VisitPay bases their patient reaction or patient engagement on a net promoter score. When we are...
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VP/Other Executive
Functionality and Upgrades
VisitPay has shown flexibility in their messaging. The system has the capability to be customized.
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VP/Other Executive
Win/Loss - Why they were selected (by current clients)
The self-serve financing plans for the patients are definitely part of why we went with VisitPay....
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VP/Other Executive
Win/Loss - Why they were selected (by current clients)
The long-term strategic advantage is having a one-stop shop for all of our bills that are related to...
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VP/Other Executive
Functionality and Upgrades
There are no issues with patient engagement. VisitPay is doing everything that we allow them to do...
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VP/Other Executive
Service and Support
In terms of the prework for our standard build, VisitPay did great. They came to us with a playbook...
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VP/Other Executive
Service and Support
VisitPay is one of the few vendors that has proactively tried to address things around COVID-19. For...
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VP/Other Executive
Implementation and Training
We haven’t fully implemented our vision; it is a bit of a journey. We can’t do everything all at...
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VP/Other Executive
Win/Loss - Why they were selected (by current clients)
There are plenty of vendors in the space for bill payment. We were driven to VisitPay because of the...
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VP/Other Executive
Service and Support
We don’t have any concerns. The vendor hasn’t promised something and not delivered it. In fact, the...
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VP/Other Executive
Functionality and Upgrades
I have no problems with the technology. It does what the vendor said it was going to do. I haven’t...
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VP/Other Executive
Functionality and Upgrades
From a patient perspective, I would give the vendor a slightly lower score because of the...
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VP/Other Executive
Service and Support
VisitPay’s system is not something we often experiment with. But authentication is one of the areas...
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VP/Other Executive
Functionality and Upgrades
I have implemented a solution that has normal online bill pay functions. I get additional...
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VP/Other Executive
Service and Support
The vendor has been very proactive in looking for solutions and ideas to help us grow. The vendor...
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VP/Other Executive
Relationship
We have had several members of the vendor’s team meet with us on a regular basis. We have sat down...
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VP/Other Executive
Future Outlook
As we talked through build decisions or design decisions, the vendor indicated that various features...
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VP/Other Executive
Functionality and Upgrades
When we were negotiating contract terms and feature usability, we learned that the contract was...
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VP/Other Executive
Relationship
Based on what we have seen in the demo environment, what we have learned from references, and what...
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VP/Other Executive
Functionality and Upgrades
In our enterprise EMR, when a patient makes a payment, we can see it, and the patient can see his or...
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VP/Other Executive
Service and Support
During the demonstrations during the pandemic, VisitPay showed detailed data that showed what their...
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