Patient Financial Engagement Platform
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
It took a little longer than we hoped to go live. There were a few delays, but there was probably...
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It has been very helpful to have the VisitPay solution. Any patient that visits us across our...
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We went live with the platform during the pandemic. We would like to think that we can track our bad...
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VisitPay doesn't have operators, and they don’t have controls on files. We had an incident where we...
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VisitPay doesn’t understand the business. We have had to train them a bit. People still want paper...
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I don’t feel great about VisitPay. They will get there. Initially, they were too small, and they...
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The biggest problem with VisitPay is that they won’t commit to anything. They aren't a vendor that...
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We are planning on getting off of VisitPay's platform when our contract ends. The decision came down...
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In terms of the deployment and early stages, our relationship with VisitPay was very good, but now...
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VisitPay's problem is that they are a little inflexible. Their platform isn't as configurable. If...
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Whether I would recommend VisitPay would depend on the organization's EMR vendor. If I were...
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I am not seeing any issues with VisitPay's system. The product is very positive for our patients. I...
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VisitPay is doing a good job of driving outcomes around yield improvement. That matters to us. I...
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I am a little worried because VisitPay is now owned by R1. I hope VisitPay can leverage that to...
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During the pandemic, I was impressed that VisitPay reached out to all their users and asked how they...
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There are some things from the sales pitch with VisitPay that we thought would be more robust. The...
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Early on with VisitPay, they had extensive turnover with their support and service teams, and it...
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We want more technology around data analytics and self-service options for the client as opposed to...
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Patient Financial Engagement Platform is very collaborative. It is helping us meet our strategy for...
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We have a VisitPay client services manager, and one of the vendor's executives is very responsive....
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Several years ago, our EMR didn't have the things that VisitPay's system offers. Now, our EMR vendor...
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We can look at engagement, enrollment, and overall payments in the solution to see our ROI. Our main...
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A portion of our patients are making payments or signing up for finance plans through some...
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For the most part, the solution works the way that I expected it to. It does what we need it to do,...
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VisitPay offered more, and their technology and process seemed better. We have other third-party...
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We like the VisitPay online portal because of the ability to put insurance processing information in...
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One of the benefits of working with VisitPay is that they are very much involved. We have ongoing...
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Excluding social security numbers was a big win for us. A lot of our healthcare system's team...
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VisitPay’s solution has been a great addition to our patient billing experience. The product we used...
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VisitPay supports our total online presence. They are supporting all of the billing portals for the...
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Since VisitPay’s implementation, they have done something that has been super successful. If any...
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I want VisitPay to focus more on a downloadable app. Our web page is formatted for a mobile device,...
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VisitPay’s service is really good. I have been in self-pay for years, and VisitPay offers the best...
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VisitPay avoids charging us for every little thing. They are very reasonable in that way.
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The system's ease of use is good. I don’t hear many complaints. Everything we are using meets our...
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VisitPay is one of the best vendors that we work with. Some vendors come across as overbearing, and...
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For me to leave VisitPay, another vendor would really have to prove to me that they could deliver at...
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I was a little bit nervous at first about R1’s acquisition of VisitPay just because R1 is big, and...
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The solution fits nicely with our goals for what we want to measure. The vendor has a lot more...
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We went through a side-be-side evaluation of other products compared to VisitPay's solution. We...
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VisitPay's solution isn't as integrated with our EMR as a product from our EMR vendor would be....
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I don't think that any vendor keeps all of their promises, but I would say that we have a good...
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We don't get any charges or project fees from the vendor for changes.
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VisitPay has done some interesting things. I am optimistic. VisitPay is responsive when we find...
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Sometimes, VisitPay will roll out an update that won't work with a small subset of our accounts....
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The vendor's training issues are really about timing. VisitPay provides us with content and...
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The holy grail of software is technology that is flexible enough to meet the needs of individuals....
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VisitPay has a very specific set of reasons for not wanting to go down the path of developing an...
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We occasionally get messages from patients who say that they tried to get on and set up a payment...
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I have clear access to VisitPay's executives. Their executive team stays pretty close to their...
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VisitPay is pretty good about being proactive. If we ask them to do something, they are pretty good...
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The solution is the core of our financial area, especially with payment plans and self-service. I...
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The vendor offers a gain-share calculation, so a fair amount of what we pay them is based on their...
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VisitPay has been purchased by R1. We have seen a lot of situations in the industry where companies...
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I would tell others who are considering the solution to keep in mind that VisitPay has been recently...
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