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JiveX (Non-US) (Mostly Europe)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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CEO/President

Interfacing and Integration

The system is very easy to use. When we connected it with our LIS, the work got easier to retrieve....

Nov 2022
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CEO/President

ROI / Cost (care and feeding)

Every time I need to add something to JiveX, there are extra costs. For example, if I need to grant...

Nov 2022
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(0)
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CEO/President

ROI / Cost (care and feeding)

Whenever a patient is done with their test in JiveX, our staff needs to print a CD on our CD robot...

Nov 2022
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(0)
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CEO/President

Implementation and Training

Updates for JiveX are easy and good. The team makes sure that everything is going great, and they...

Nov 2022
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CEO/President

Service and Support

VISUS’ support team is doing a really good job. They provide all the support that we need online and...

Nov 2022
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(0)
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CEO/President

Functionality and Upgrades

I would like there to be a link to put LIS results in the reports in JiveX. That way, doctors could...

Nov 2022
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(0)
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CEO/President

Functionality and Upgrades

When we update JiveX to a new version, migrating data is a bit hard because we need to rebuild the...

Nov 2022
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(0)
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CIO

Functionality and Upgrades

One of the biggest strengths of the product is that new requirements are mostly dynamic and...

Oct 2022
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(0)
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Manager

Service and Support

To improve our customer experience, the vendor could improve the stability of their HCM, improve the...

Oct 2022
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(0)
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Manager

Interfacing and Integration

The greatest strengths of JiveX are the open interfaces and the pragmatic project organization.

Oct 2022
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(0)
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Manager

Functionality and Upgrades

The thing we like best about the product is its simple operation; the product isn't overloaded....

Oct 2022
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(0)
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Manager

Interfacing and Integration

The biggest opportunities for product improvement are the integration of non-DICOM image sources and...

Oct 2022
||
(0)
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CIO

Relationship

Proximity to customers and good project managers are the vendor's strengths.

Sep 2022
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(0)
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CIO

Functionality and Upgrades

I like the flexibility of the product.

Sep 2022
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(0)
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CIO

Functionality and Upgrades

The vendor could improve the product by offering low customization for the client/server setup,...

Sep 2022
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(0)
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Analyst/Coordinator

Service and Support

Some of the vendor's strengths include competence, adherence to deadlines, and the development of...

Sep 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

The flexibility of the software and the ability for the customer to adapt things are outstanding.

Sep 2022
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(0)
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Analyst/Coordinator

Other Observations & Comments

An opportunity for improvement would be the integration of new storage technologies.

Sep 2022
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(0)
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Analyst/Coordinator

Service and Support

I would like to see the vendor improve the customer experience. VISUS could provide customers with...

Sep 2022
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(0)
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Director

Relationship

Some of the vendor's strengths are their product, good service, and a partnership approach. However,...

Sep 2022
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(0)
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Director

Functionality and Upgrades

The product has very few glitches. It is an effective, user-friendly application, and it has good interoperability....

Sep 2022
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(0)
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Director

Functionality and Upgrades

An opportunity for improvement would be to have fast integration of innovative procedures by using...

Sep 2022
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(0)
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Director

Relationship

The vendor could improve my experience by offering proactive consultations on innovations and having...

Sep 2022
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(0)
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Manager

Functionality and Upgrades

I like the speed at which the product has been and is being further developed.

Sep 2022
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(0)
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Manager

Functionality and Upgrades

An opportunity for improvement of the product is ergonomics. The functions are there but often not...

Sep 2022
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(0)
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Manager

Relationship

One of VISUS' strengths is their customer focus. My suggestions are heard and implemented.

Sep 2022
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(0)
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Director

Functionality and Upgrades

I would like to see more frequent upgrades from the vendor.

Aug 2022
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(0)
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Manager

Interfacing and Integration

We use the product for DICOM and non-DICOM documents. The system enables integration with medical...

Jun 2022
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(0)
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CIO

Relationship

The implementation was good. VISUS is doing a very good job. They work with us as a partner. VISUS...

Jun 2022
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(0)
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VP/Other Executive

ROI / Cost (care and feeding)

I am really satisfied with the product because JiveX is the best PACS out there.

Feb 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

The system is not saving my profile settings, so every few days, I have to redo the settings and...

Feb 2022
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(0)
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VP/Other Executive

Implementation and Training

The current version we are on doesn’t meet all of our needs. We have had to bring in other programs...

Feb 2022
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(0)
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VP/Other Executive

Relationship

We have a contact person who is locally accessible, and I can call that person whenever I need to....

Feb 2022
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(0)
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VP/Other Executive

Service and Support

Some of the vendor’s people sometimes make decisions that slow down implementations or other...

Feb 2022
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(0)
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Physicist

Relationship

Our doctors appreciate the system, and they say the vendor is proactive.

Feb 2022
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(0)
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Director

Relationship

Prior to VISUS, we were dealing with different PACS vendors, and there were multiple problems. There...

Feb 2022
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(0)
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Director

Service and Support

VISUS has a very good help desk. Usually within 20 minutes, most of the problems that we have...

Feb 2022
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(0)
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Director

ROI / Cost (care and feeding)

VISUS has a ticket system now where they offer a subscription so that I can buy a number of tickets...

Feb 2022
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(0)
 Thank you  Helpful

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Director

Functionality and Upgrades

The product itself is extremely user friendly. It has a very good, clear, intuitive interface. It is...

Feb 2022
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(0)
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Manager

Service and Support

The vendor is improving. They are multiplying their resources, and I see a lot of new members. VISUS...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

VISUS applied training in the beginning when we bought the product, and we haven’t needed any other...

Feb 2022
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(0)
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Director

Service and Support

VISUS’ support is excellent, and it has been for several years. Of all the companies that we work...

Feb 2022
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(0)
 Thank you  Helpful

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Director

Functionality and Upgrades

We have been using JiveX for many years. Two servers are available with the same functionality for...

Jan 2022
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(0)
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Director

Service and Support

VISUS has young, flexible, helpful support people as well as software that is easy to use and...

Jan 2022
||
(0)
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Director

Other Observations & Comments

VISUS has few technologies to develop their product. Their company is still searching for a...

Jan 2022
||
(0)
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Director

Service and Support

I used to have higher satisfaction with VISUS support, but it has decreased due to slow responses....

Jan 2022
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(0)
 Thank you  Helpful

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Director

ROI / Cost (care and feeding)

We have had a very good experience with JiveX. It is very good at integrating with many products...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The upgrades VISUS does are just in time for changes and milestones in the development of clinical...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Operationally, VISUS does a great job with tactical items. However, I think that they could improve...

Dec 2021
||
(0)
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