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JiveX (Non-US) (Mostly Europe) Comments
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KLAS Research Director - Eder Lagemann
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Eder Lagemann

Research Director

eder.lagemann@klasresearch.com

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User Commentary

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CEO/President

Future Outlook

Our supplier told us that there are a lot of new features in the update, and I really want to...

Dec 2020
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CEO/President

Functionality and Upgrades

The functionality is great. Because JiveX is an open system, we can work with other software and...

Dec 2020
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CEO/President

ROI / Cost (care and feeding)

Let's say that the software is naked and we put on some clothes or modules and add a robot. In order...

Dec 2020
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CEO/President

Service and Support

The support is great. Most of the time when I have a problem, the vendor fixes it remotely....

Dec 2020
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Director

Relationship

JiveX is doing a fine job. Technically speaking, it runs well and is manageable; however, we see now...

Dec 2020
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Director

Service and Support

The vendor supported us very well during the COVID-19 crisis. They came up with a platform to assist...

Dec 2020
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Director

Functionality and Upgrades

Usually, the vendor does a good job with the upgrades. Sometimes they make small mistakes. Regarding...

Dec 2020
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Director

Service and Support

I do not use web support myself, but the vendor has a good support system that is web based....

Dec 2020
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Physician

Functionality and Upgrades

Our radiologists were very disappointed with our decision to purchase JiveX. This decision was made...

Oct 2020
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Physician

Service and Support

I don't know what VISUS charges for JiveX. I do know that it takes a long time for the vendor to get...

Oct 2020
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Manager

Functionality and Upgrades

Both VISUS and their product are impressive, and their progression is awesome in terms of healthcare...

Jul 2020
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Manager

Relationship

We have had a loyal relationship with VISUS for a long time, and there is nothing not to like.

Jul 2020
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Manager

Relationship

I would like VISUS to be more in touch with our management to establish and strategically...

Jul 2020
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CTO

Service and Support

VISUS offered some COVID-19 support in terms of free licenses for an online version of the software....

Jun 2020
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CTO

Technology

In the last year, VISUS has taken a look at what is helping us. Our big topic at the moment is...

Jun 2020
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CTO

Relationship

We have a company that is doing some measurements of the brain from the DICOM images. We have to...

Jun 2020
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CTO

Technology

With the testing tools, there are some quality measures. VISUS is improving the quality measures so...

Jun 2020
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CTO

Other Observations & Comments

I am happy with VISUS in terms of what they are thinking about to integrate the online tools. For...

Jun 2020
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CTO

Relationship

We are working in different areas with VISUS. For example, we are working on IT security. Our area...

Jun 2020
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CTO

Relationship

The executives are very good and offer timely support. One of the best parts of VISUS is they have a...

Jun 2020
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CTO

Functionality and Upgrades

VISUS could be better with driving outcomes and using their technology to impact our patient care....

Jun 2020
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Physician

Functionality and Upgrades

JiveX is a very stable product, and I really like that. The product has been well thought out, and...

May 2020
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Physician

Implementation and Training

Many years ago when I first started using JiveX, I had to look over the shoulder of my colleagues to...

May 2020
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Physician

Other Observations & Comments

I am not sure whether our product has changed. When the browser pops up, I don’t see a version. So I...

May 2020
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Physician

Other Observations & Comments

We have a project where the hospital information system is being rebuilt from the ground up. I think...

May 2020
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VP/Other Executive

Technology

The main problem with VISUS' executive involvement is the time difference. When we have a problem...

May 2020
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VP/Other Executive

Interfacing and Integration

I had a problem for a while, and I took a screenshot and showed the vendor the issue. Then it was...

May 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor’s PACS does everything it is supposed to do, and it does everything that I ask for. When...

May 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I don’t know what tangible outcomes would look like for a PACS. Years ago, one outcome was that we...

May 2020
(0)
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Manager

Functionality and Upgrades

There are a few things that I would like to be improved with JiveX. There aren’t any big issues or...

May 2020
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Manager

Functionality and Upgrades

The PET-CT fusion and review process is in a very early development stage. The current functionality...

May 2020
(0)
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Manager

Functionality and Upgrades

We can’t just set up a reasonable hanging protocol that fully fits the expectations of a nuclear...

May 2020
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Manager

Functionality and Upgrades

We can’t create our own screen layouts. There are fixed layouts, and only VISUS can create a...

May 2020
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Manager

Service and Support

I had a long phone call with some of VISUS’ salespeople and developers, and they really listened to...

May 2020
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Director

Functionality and Upgrades

Within the VISUS application, if we leave the dialogue, the ordered study no longer gets downloaded...

May 2020
(0)
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Director

Other Observations & Comments

For me, everything works fine as long as the management team from VISUS is not needed for daily or...

May 2020
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Manager

Relationship

VISUS listens to our wishes and implements feature requests fairly quickly. That impresses me.

May 2020
(0)
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Manager

Sales and Contracting

VISUS wrote in our contract that all updates are covered by the full-service contract. But in...

May 2020
(0)
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Director

Functionality and Upgrades

VISUS has a very good user concept and has good development possibilities. There isn't anything that...

May 2020
(0)
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Director

Relationship

I really like that we have uncomplicated, pleasant contact with the necessary people, all the way up...

May 2020
(0)
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Director

Functionality and Upgrades

We like the high usability and good performance of the product. I can't really identify any general...

Apr 2020
(0)
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Director

Functionality and Upgrades

Within the application, the dialogue for the archive requirement from the study could be formulated...

Apr 2020
(0)
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Director

Relationship

We have worked with the vendor for quite a long time, and I know a lot of people personally. I have...

Mar 2020
(0)
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Director

Relationship

In terms of IT, the funding for the channels is never sufficient. We are working in a growing...

Mar 2020
(0)
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Director

Functionality and Upgrades

I am sure that everything we wanted to do is possible with VISUS. In terms of ease of use, there are...

Mar 2020
(0)
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Director

Relationship

The VISUS consultants should be here for us and should talk about the new highlights and the new...

Mar 2020
(0)
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Director

Functionality and Upgrades

All the users work well with the tool, but they don't know what all is available. I know that is a...

Mar 2020
(0)
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Director

Relationship

I think VISUS is number one in the market when it comes to innovation, and they definitely set the...

Mar 2020
(0)
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Director

Relationship

The vendor executive involvement is good. If I need support, I get it, even from the management.

Mar 2020
(0)
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Director

ROI / Cost (care and feeding)

The product is great but quite expensive. VISUS is not cheap, but other vendors also aren't cheap. I...

Mar 2020
(0)
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Director

Functionality and Upgrades

Over the years, VISUS has definitely had a great product; I am fully convinced of that. Of course, I...

Mar 2020
(0)
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Manager

Functionality and Upgrades

We like the speed and functionality of the system, and we like the support that VISUS provides.

Mar 2020
(0)
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Manager

Service and Support

I would like to see VISUS offer more support for all the features in the older hospital information...

Mar 2020
(0)
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Manager

Interfacing and Integration

We like the open-interface architecture as well as the foresight around the integration of medical...

Mar 2020
(0)
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Manager

Functionality and Upgrades

There is a partial lack of technical competence in the connection of proprietary systems, especially...

Mar 2020
(0)
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Physician

Interfacing and Integration

VISUS' system integrates well with our HIS. The system is very good for nonradiology imaging,...

Mar 2020
(0)
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Physician

Relationship

VISUS has very good collaboration with our team.

Mar 2020
(0)
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Physician

Functionality and Upgrades

I have never received any training, but JiveX is a good DICOM reader that works as expected. The UI...

Feb 2020
(0)
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Physician

Technology

I wish there were a faster way to log on with a smartphone. I also wish that JiveX would load my...

Feb 2020
(0)
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Physician

Technology

I am not sure whether VISUS has a web-based version of JiveX. That would be valuable to us as an...

Feb 2020
(0)
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