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JiveX (Non-US) (Mostly Europe)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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Middle East & Africa PACS 2022: Which Vendors Meet Customer Expectations?
Middle East & Africa PACS 2022:
Which Vendors Meet Customer Expectations?
April 2022
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User Commentary

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VP/Other Executive

I am really satisfied with the product because JiveX is the best PACS out there.

Feb 2022
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VP/Other Executive

The system is not saving my profile settings, so every few days, I have to redo the settings and...

Feb 2022
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VP/Other Executive

The current version we are on doesn’t meet all of our needs. We have had to bring in other programs...

Feb 2022
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VP/Other Executive

We have a contact person who is locally accessible, and I can call that person whenever I need to....

Feb 2022
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VP/Other Executive

Some of the vendor’s people sometimes make decisions that slow down implementations or other...

Feb 2022
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Physicist

Our doctors appreciate the system, and they say the vendor is proactive.

Feb 2022
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Director

Prior to VISUS, we were dealing with different PACS vendors, and there were multiple problems. There...

Feb 2022
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Director

VISUS has a very good help desk. Usually within 20 minutes, most of the problems that we have...

Feb 2022
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Director

VISUS has a ticket system now where they offer a subscription so that I can buy a number of tickets...

Feb 2022
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Director

The product itself is extremely user friendly. It has a very good, clear, intuitive interface. It is...

Feb 2022
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Manager

The vendor is improving. They are multiplying their resources, and I see a lot of new members. VISUS...

Feb 2022
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Director

VISUS applied training in the beginning when we bought the product, and we haven’t needed any other...

Feb 2022
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Director

VISUS’ support is excellent, and it has been for several years. Of all the companies that we work...

Feb 2022
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Director

We have been using JiveX for many years. Two servers are available with the same functionality for...

Jan 2022
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Director

VISUS has young, flexible, helpful support people as well as software that is easy to use and...

Jan 2022
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Director

VISUS has few technologies to develop their product. Their company is still searching for a...

Jan 2022
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Director

I used to have higher satisfaction with VISUS support, but it has decreased due to slow responses....

Jan 2022
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Director

We have had a very good experience with JiveX. It is very good at integrating with many products...

Jan 2022
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Director

The upgrades VISUS does are just in time for changes and milestones in the development of clinical...

Jan 2022
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Director

Operationally, VISUS does a great job with tactical items. However, I think that they could improve...

Dec 2021
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Director

We appreciate the stability and robustness of JiveX. We also like that the vendor works to develop...

Nov 2021
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Director

We would welcome it if the vendor were to improve the part of our workstation that burns CDs. We use...

Nov 2021
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Director

What I like most about working with VISUS is how dynamic they are in contrast to many other...

Nov 2021
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Director

One area for improvement that our group sees is that JiveX's archive interface needs improvement....

Nov 2021
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Director

The product does what it is supposed to and is stable for us.

Nov 2021
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Director

Sometimes getting support is a bit cumbersome, and there are delays in the support team getting back...

Nov 2021
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Manager

The best thing about working with VISUS is that they provide very good support. They are constantly...

Nov 2021
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Manager

My least favorite thing about working with VISUS is their administrative operations. User...

Nov 2021
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Manager

JiveX is fast, reliable, stable, and user friendly.

Nov 2021
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Director

Before we purchased this solution, we were evaluating multiple applications. When we compared JiveX...

Oct 2021
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Director

The vendor gave us good support during our implementation and installation. The solution was easy to...

Oct 2021
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Director

JiveX looks very basic compared to another PACS that has an AI that can automatically recognize the...

Oct 2021
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Director

JiveX is missing a feature that would allow us to send a temporary link to a patient or a consulting...

Oct 2021
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Director

JiveX is a very steady product, and it is nice to use. All of our new doctors have gotten acquainted...

Oct 2021
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Director

We are getting better products for a much lower price than we were before. We chose JiveX because it...

Oct 2021
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Director

We have a separate product that does video recordings of all of our surgeries. I wish that I could...

Oct 2021
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Manager

We have had no issues at all because there isn't much that we can see on the PACS. The clinicians...

Sep 2021
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Manager

The main area that we are focusing on is the report writer. The reporting is our only issue. We just...

Sep 2021
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Manager

We have a pretty good working relationship with the vendor. We have put through a lot of ideas from...

Sep 2021
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Director

I would recommend JiveX for every company. It is very easy to install and use. The system also has...

Jul 2021
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Director

The solution works on all systems, regardless of whether they are Windows or Apple systems. That is...

Jul 2021
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Director

It is very easy to integrate JiveX with other systems. Until now, we haven't had any problems with...

Jul 2021
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Director

The quality of the vendor's support is superb. We haven't had any problems with upgrades or...

Jul 2021
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Director

We had some training when we first started with the system, but we haven't asked for any training...

Jul 2021
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Director

The vendor is up to date with every technology that they have. JiveX is a little more expensive than...

Jul 2021
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Director

When no one complains about JiveX or asks us to do things for it, then that means that everything is...

Jul 2021
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Director

The vendor's executives are very involved. They often come to check that everything is okay and that...

Jul 2021
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Manager

Before the past year, our account manager was very proactive because they were monitoring our...

Jun 2021
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Manager

Most of the time, VISUS does keep their promises, but sometimes they don’t. They have new...

Jun 2021
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Manager

The problem with support is that VISUS wanted a nationwide image exchange program, and that caused...

Jun 2021
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Manager

Other PACS solutions are more mature than JiveX. JiveX is a few years behind other products. We...

Jun 2021
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Manager

JiveX is very easy to use.

Jun 2021
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VP/Other Executive

JiveX is user friendly, and I also like the vendor's support. They have a local team, so whenever I...

Jun 2021
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Manager

The vendor keeps their promises. When I was complaining about missing features, I got an Excel sheet...

Jun 2021
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Manager

We have an active PACS monitoring system, which was offered for free from VISUS. The system has...

Jun 2021
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Manager

There are some things that are more expensive than others, but in general, I get nice support from...

Jun 2021
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Director

JiveX's image mixing could be improved. For instance, it would be nice if the solution's image...

Jun 2021
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Director

We like the images in JiveX. JiveX fills our needs in our hospital, and the system works for our...

Jun 2021
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Director

I had excellent experiences with VISUS. There are some things I really like. They focus very much on...

Jun 2021
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Director

Not much can be improved with VISUS because whenever a problem does arise, it is fixed really...

Jun 2021
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Director

There is not much room for improvement with VISUS. Even the things that we do not plan work great....

Jun 2021
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VP/Other Executive

We don't use all that is available in JiveX. There are functions that we need to use other products...

Jun 2021
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Manager

JiveX is our primary PACS system due to its reliability and performance. If we see that the system...

Jun 2021
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Manager

When we made our decision, VISUS was the only company that was selling software, not hardware. That...

Jun 2021
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Manager

In all our time using JiveX, it has worked every day. We have had many companies visit us to see how...

Jun 2021
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Manager

We don't have to pay for everything. When we buy new functionality, then we have to pay, but we...

Jun 2021
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Manager

There has been less innovation recently. In the beginning, there was more innovation and functionality....

Jun 2021
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Manager

Many places are integrating AI, but AI isn't integrated with JiveX yet. There are so many start-ups...

Jun 2021
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Manager

I am quite confident that VISUS will bring new models, so I have options to talk to the executives....

Jun 2021
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Director

VISUS is charging very fairly, so they have good value. We can never say that we are billed for too...

Jun 2021
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Director

Integration is never a problem with VISUS, even when we want to change some DICOM data with another...

Jun 2021
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Manager

There are a few things I have complained about in terms of things I want the system to do. As time...

Jun 2021
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Director

We have known VISUS for a very long time. They are very clever. They have some excellent management....

Jun 2021
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Director

CompuGroup Medical buying VISUS might change some things, and it might not. Maybe things can get...

Jun 2021
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Manager

I would like to see improvements with VISUS' 3D-image manipulation tool. Especially for CT images,...

Jun 2021
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(0)
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Manager

VISUS updates are part of the contract, but the engineer hours for the updates are not free. It is...

Jun 2021
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(0)
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Manager

I haven't had good administrator training with VISUS, but I have taken myself through the critical...

Jun 2021
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(0)
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Manager

JiveX is not part of our long-term plans. CompuGroup Medical just bought VISUS, so VISUS is no...

Jun 2021
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Director

JiveX's usability is its best point. The system is very user friendly, even for doctors. We all like...

Jun 2021
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Director

One of the good parts about the product is the vendor's service. Whenever I need something, I can...

Jun 2021
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Physician

I would rate the quality of the system very high in terms of what it offers us in our everyday work....

Jun 2021
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Physician

Compared to another vendor's product, I would give JiveX a perfect score for interoperability.

Jun 2021
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Physician

The people who delivered JiveX to us did an excellent job. They gave us trainings on how to use the...

Jun 2021
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Physician

VISUS is trying their best to give us advanced options with all the system upgrades. They have...

Jun 2021
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Physician

If somebody asked me for my opinion, I would recommend JiveX because we have had a very positive...

Jun 2021
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Physician

If I have been satisfied in the past, I expect that the company will offer me more to increase my...

Jun 2021
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Physician

VISUS has a policy that I judge to be very generous. Some things are not important to them but are...

Jun 2021
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CIO

I am very happy with JiveX. The software could always be better, but I have known the vendor for...

Jun 2021
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CIO

JiveX is pretty easy for administrators as long as they know what to do. We can save XML-based...

Jun 2021
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CIO

The vendor recently had a problem in their enterprise storage system where the solution's storage...

Jun 2021
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CIO

There isn't anything in the solution that the vendor missed. There are always things to bring on,...

Jun 2021
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(0)
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CIO

There is always something more that we would like to have, but the vendor has to focus on other...

Jun 2021
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(0)
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CIO

I am familiar with the solution, so I can do updates myself, and the vendor provides a straight path...

Jun 2021
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(0)
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CIO

The training that we have received from VISUS in the past has been excellent. The people who make...

Jun 2021
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(0)
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CIO

VISUS' support is very good. They have people who have been with them since they first created the...

Jun 2021
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(0)
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CIO

We have a strong connection with VISUS. In some terms, we are technical partners with them. Our...

Jun 2021
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CIO

The value that we get from the solution is more than perfect. We have recommended it to others. If...

Jun 2021
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CIO

We have strong continuity in the product. The product is very robust and quite good. I don't know...

Jun 2021
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CIO

To be honest, there isn't much integration. There are trends among patient data in the PACS, and...

Jun 2021
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CIO

A good product is reliable and easy to deploy. It can't get better than that. JiveX doesn't require...

Jun 2021
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CIO

The vendor doesn't have the technology to see whether something is wrong or whether something will...

Jun 2021
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CIO

I can deploy the updates for another vendor's system myself, and I don't need that vendor's people....

Jun 2021
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CIO

We can't find vendors that can work at unusual times. Nobody wants to work at night or even in the...

Jun 2021
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(0)
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CIO

Our experience has been positive. I have a strong personal relationship with the vendor. The...

Jun 2021
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