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JiveX (Non-US) (Mostly Europe) Comments
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KLAS Research Director - Eder Lagemann
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Eder Lagemann

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eder.lagemann@klasresearch.com

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Director

I would recommend JiveX for every company. It is very easy to install and use. The system also has...

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Director

The solution works on all systems, regardless of whether they are Windows or Apple systems. That is...

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Director

It is very easy to integrate JiveX with other systems. Until now, we haven't had any problems with...

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Director

The quality of the vendor's support is superb. We haven't had any problems with upgrades or...

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Director

We had some training when we first started with the system, but we haven't asked for any training...

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Director

The vendor is up to date with every technology that they have. JiveX is a little more expensive than...

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Director

When no one complains about JiveX or asks us to do things for it, then that means that everything is...

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Director

The vendor's executives are very involved. They often come to check that everything is okay and that...

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Manager

Before the past year, our account manager was very proactive because they were monitoring our...

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Manager

Most of the time, VISUS does keep their promises, but sometimes they don’t. They have new...

Jun 2021
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Manager

The problem with support is that VISUS wanted a nationwide image exchange program, and that caused...

Jun 2021
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Manager

Other PACS solutions are more mature than JiveX. JiveX is a few years behind other products. We...

Jun 2021
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Manager

JiveX is very easy to use.

Jun 2021
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VP/Other Executive

JiveX is user friendly, and I also like the vendor's support. They have a local team, so whenever I...

Jun 2021
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Manager

The vendor keeps their promises. When I was complaining about missing features, I got an Excel sheet...

Jun 2021
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Manager

We have an active PACS monitoring system, which was offered for free from VISUS. The system has...

Jun 2021
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Manager

There are some things that are more expensive than others, but in general, I get nice support from...

Jun 2021
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Director

JiveX's image mixing could be improved. For instance, it would be nice if the solution's image...

Jun 2021
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Director

We like the images in JiveX. JiveX fills our needs in our hospital, and the system works for our...

Jun 2021
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Director

I had excellent experiences with VISUS. There are some things I really like. They focus very much on...

Jun 2021
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Director

Not much can be improved with VISUS because whenever a problem does arise, it is fixed really...

Jun 2021
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Director

There is not much room for improvement with VISUS. Even the things that we do not plan work great....

Jun 2021
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VP/Other Executive

We don't use all that is available in JiveX. There are functions that we need to use other products...

Jun 2021
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Manager

JiveX is our primary PACS system due to its reliability and performance. If we see that the system...

Jun 2021
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Manager

When we made our decision, VISUS was the only company that was selling software, not hardware. That...

Jun 2021
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Manager

In all our time using JiveX, it has worked every day. We have had many companies visit us to see how...

Jun 2021
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Manager

We don't have to pay for everything. When we buy new functionality, then we have to pay, but we...

Jun 2021
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Manager

There has been less innovation recently. In the beginning, there was more innovation and functionality....

Jun 2021
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Manager

Many places are integrating AI, but AI isn't integrated with JiveX yet. There are so many start-ups...

Jun 2021
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Manager

I am quite confident that VISUS will bring new models, so I have options to talk to the executives....

Jun 2021
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Director

VISUS is charging very fairly, so they have good value. We can never say that we are billed for too...

Jun 2021
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Director

Integration is never a problem with VISUS, even when we want to change some DICOM data with another...

Jun 2021
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Manager

There are a few things I have complained about in terms of things I want the system to do. As time...

Jun 2021
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Director

We have known VISUS for a very long time. They are very clever. They have some excellent management....

Jun 2021
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Director

CompuGroup Medical buying VISUS might change some things, and it might not. Maybe things can get...

Jun 2021
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Manager

I would like to see improvements with VISUS' 3D-image manipulation tool. Especially for CT images,...

Jun 2021
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Manager

VISUS updates are part of the contract, but the engineer hours for the updates are not free. It is...

Jun 2021
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Manager

I haven't had good administrator training with VISUS, but I have taken myself through the critical...

Jun 2021
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Manager

JiveX is not part of our long-term plans. CompuGroup Medical just bought VISUS, so VISUS is no...

Jun 2021
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Director

JiveX's usability is its best point. The system is very user friendly, even for doctors. We all like...

Jun 2021
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Director

One of the good parts about the product is the vendor's service. Whenever I need something, I can...

Jun 2021
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Physician

I would rate the quality of the system very high in terms of what it offers us in our everyday work....

Jun 2021
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(0)
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Physician

Compared to another vendor's product, I would give JiveX a perfect score for interoperability.

Jun 2021
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(0)
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Physician

The people who delivered JiveX to us did an excellent job. They gave us trainings on how to use the...

Jun 2021
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(0)
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Physician

VISUS is trying their best to give us advanced options with all the system upgrades. They have...

Jun 2021
||
(0)
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Physician

If somebody asked me for my opinion, I would recommend JiveX because we have had a very positive...

Jun 2021
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(0)
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Physician

If I have been satisfied in the past, I expect that the company will offer me more to increase my...

Jun 2021
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(0)
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Physician

VISUS has a policy that I judge to be very generous. Some things are not important to them but are...

Jun 2021
||
(0)
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CIO

I am very happy with JiveX. The software could always be better, but I have known the vendor for...

Jun 2021
||
(0)
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CIO

JiveX is pretty easy for administrators as long as they know what to do. We can save XML-based...

Jun 2021
||
(0)
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CIO

The vendor recently had a problem in their enterprise storage system where the solution's storage...

Jun 2021
||
(0)
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CIO

There isn't anything in the solution that the vendor missed. There are always things to bring on,...

Jun 2021
||
(0)
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CIO

There is always something more that we would like to have, but the vendor has to focus on other...

Jun 2021
||
(0)
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CIO

I am familiar with the solution, so I can do updates myself, and the vendor provides a straight path...

Jun 2021
||
(0)
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CIO

The training that we have received from VISUS in the past has been excellent. The people who make...

Jun 2021
||
(0)
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CIO

VISUS' support is very good. They have people who have been with them since they first created the...

Jun 2021
||
(0)
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CIO

We have a strong connection with VISUS. In some terms, we are technical partners with them. Our...

Jun 2021
||
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CIO

The value that we get from the solution is more than perfect. We have recommended it to others. If...

Jun 2021
||
(0)
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CIO

We have strong continuity in the product. The product is very robust and quite good. I don't know...

Jun 2021
||
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CIO

To be honest, there isn't much integration. There are trends among patient data in the PACS, and...

Jun 2021
||
(0)
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CIO

A good product is reliable and easy to deploy. It can't get better than that. JiveX doesn't require...

Jun 2021
||
(0)
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CIO

The vendor doesn't have the technology to see whether something is wrong or whether something will...

Jun 2021
||
(0)
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CIO

I can deploy the updates for another vendor's system myself, and I don't need that vendor's people....

Jun 2021
||
(0)
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CIO

We can't find vendors that can work at unusual times. Nobody wants to work at night or even in the...

Jun 2021
||
(0)
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CIO

Our experience has been positive. I have a strong personal relationship with the vendor. The...

Jun 2021
||
(0)
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CTO

We can't differentiate between PACS vendors just by showing some DICOM pictures because every PACS...

May 2021
||
(0)
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CTO

VISUS is trying to get an interface for their customers to use AI tools from different vendors. I...

May 2021
||
(0)
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CTO

VISUS has a new upload portal. Now, patients don't have to have a CD and wait while we import that...

May 2021
||
(0)
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CTO

Our infrastructure isn't ready for all of the things that VISUS is working on. They are doing a lot...

May 2021
||
(0)
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CTO

The most important part of a PACS is communication integration. It isn't just for showing pictures....

May 2021
||
(0)
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CTO

I think that JiveX is the best PACS. There are other PACS that we can use to get, store, and show...

May 2021
||
(0)
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CTO

I am happy with JiveX, but I want to get some functionalities faster. For example, if we use AI...

May 2021
||
(0)
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CTO

We have a contract with the vendor where we pay per study. I would like to have more contracts like...

May 2021
||
(0)
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CTO

VISUS' communication about their future strategies has been very poor. That may be a result of the...

May 2021
||
(0)
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CTO

VISUS' service is perfect. Escalation isn't a problem with them. We just have to call.

May 2021
||
(0)
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CTO

We already implemented the technical infrastructure necessary to do proactive service. The vendor...

May 2021
||
(0)
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CIO

VISUS is very customer and solution oriented. They have a good sales team. We would like them to...

Apr 2021
||
(0)
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CIO

VISUS is sometimes too slow in their development. The price to performance ratio for some products...

Apr 2021
||
(0)
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Physician

We recently received a software upgrade for JiveX that has made the system faster and more user...

Apr 2021
||
(0)
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CIO

The implementation of new features is always on time. The innovations in health IT are regularly...

Apr 2021
||
(0)
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Director

The vendor has a good concept of management and a great view of the road map with good expansion...

Apr 2021
||
(0)
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Physician

I wish that JiveX had a way to standardize how I approach chest CTs. I have my own way of doing...

Apr 2021
||
(0)
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Physician

We use two other PACS for different studies, but JiveX is much more mature and developed. Much more...

Apr 2021
||
(0)
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Physician

We didn't get any training from VISUS with the new version of the system. They just gave us a manual...

Apr 2021
||
(0)
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Physician

JiveX allows us to create lists that come in handy when people are at home. Our CT staff members...

Apr 2021
||
(0)
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Manager

The thing I like most about VISUS is their ability to innovate when incorporating new standards and...

Apr 2021
||
(0)
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CIO

Everything that we have to connect JiveX to works fine. Whenever there are legal requirements,...

Mar 2021
||
(0)
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CIO

When we reach out to VISUS for support, things get done within hours or at most a few days. VISUS is...

Mar 2021
||
(0)
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CEO/President

Our supplier told us that there are a lot of new features in the update, and I really want to...

Dec 2020
||
(0)
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CEO/President

The functionality is great. Because JiveX is an open system, we can work with other software and...

Dec 2020
||
(0)
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CEO/President

Let's say that the software is naked and we put on some clothes or modules and add a robot. In order...

Dec 2020
||
(0)
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CEO/President

The support is great. Most of the time when I have a problem, the vendor fixes it remotely....

Dec 2020
||
(0)
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Director

JiveX is doing a fine job. Technically speaking, it runs well and is manageable; however, we see now...

Dec 2020
||
(0)
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Director

The vendor supported us very well during the COVID-19 crisis. They came up with a platform to assist...

Dec 2020
||
(0)
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Director

Usually, the vendor does a good job with the upgrades. Sometimes they make small mistakes. Regarding...

Dec 2020
||
(0)
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Director

I do not use web support myself, but the vendor has a good support system that is web based....

Dec 2020
||
(0)
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Physician

Our radiologists were very disappointed with our decision to purchase JiveX. This decision was made...

Oct 2020
||
(0)
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Physician

I don't know what VISUS charges for JiveX. I do know that it takes a long time for the vendor to get...

Oct 2020
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