Vocera Collaboration Suite Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 9:52:40 AM and Model.EvProductId = 82566

Commentary Summary

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User Commentary

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Manager

Service and Support

Vocera’s product has been good. There is always room for improvement, but the ease of use is pretty...

Aug 2020
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Manager

Implementation and Training

I don’t think there has been much training on the solution from an administration side. The vendor...

Aug 2020
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Director

Interfacing and Integration

Vocera has their own middleware, and they tend to want to replace other types of middleware. The...

Jul 2020
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Director

Relationship

The vendor’s executive involvement is great. The vendor has an excellent leadership team that tries...

Jul 2020
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Director

ROI / Cost (care and feeding)

Our satisfaction with Vocera will likely remain the same, depending on what COVID-19 brings. All...

Jul 2020
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Director

Service and Support

For COVID-19, Vocera looked at their platforms and equipment to see how to quickly deliver to...

Jul 2020
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Director

Functionality and Upgrades

At this point, Vocera’s product is part of our long-term plans. The vendor is beginning to get more...

Jul 2020
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Director

Functionality and Upgrades

I don’t know whether I would buy the product again. Based on the other vendors we use now, we would...

Jul 2020
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Director

Functionality and Upgrades

We have enjoyed the flexibility with Vocera because we can create various types of roles that cross...

Jul 2020
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Director

Service and Support

I struggle with Vocera’s optimization processes. The way things are set up right now is that all...

Jul 2020
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Director

ROI / Cost (care and feeding)

There seem to be some differences between Vocera Care Rounds and Vocera Collaboration Suite when it...

Jul 2020
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Director

Implementation and Training

We had some problems with the implementation. Vocera’s team members weren't fully knowledgeable...

Jul 2020
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Director

Relationship

The vendor executives are pretty available. They are present, especially whenever our executive...

Jul 2020
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Director

Functionality and Upgrades

There are challenges related to alert fatigue, and part of those challenges come from the design. I...

Jul 2020
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Director

Technology

Vocera did make a difference in their newest model, but there is a touch screen, and it is...

Jul 2020
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Director

Implementation and Training

The vendor does offer computerized training modules, and we have implemented those into our system....

Jul 2020
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Director

Relationship

The biggest piece I would like to see the vendor do better is related to alarm management and best...

Jul 2020
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Director

Technology

One piece we are missing is in the design of the device. It can be pretty rude; it interrupts...

Jul 2020
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Director

Service and Support

Vocera worked with the members of my team while we were evaluating Bluetooth headsets for COVID-19...

Jul 2020
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Director

Lessons Learned

We are reconciling what tools the Vocera system offers versus what our enterprise system offers. I...

Jul 2020
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Director

Technology

Vocera’s newest model and their former model are a little bit heavy, and they both tug on people's...

Jul 2020
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Director

Technology

Our staff members wanted to use the Vocera device as a handheld phone, but they weren't able to do...

Jul 2020
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Director

Service and Support

There are different levels of understanding in terms of reports. There is a lot of good reporting,...

Jul 2020
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Nurse

Other Observations & Comments

The overall product quality is good. The clips on the batteries break a lot though.

Jun 2020
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Nurse

Other Observations & Comments

We haven’t seen any new technology. We had a recent upgrade, but we haven’t heard about any new products....

Jun 2020
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Nurse

ROI / Cost (care and feeding)

Vocera Collaboration Suite helps meet our patients’ needs. We are able to be more responsive to...

Jun 2020
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Nurse

ROI / Cost (care and feeding)

We received our money's worth. I was here when we didn’t have Vocera Collaboration Suite, so I...

Jun 2020
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Director

Technology

I can't say anything bad about Vocera’s system and the way it works. Users may have some privacy...

Apr 2020
 Helpful

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Director

ROI / Cost (care and feeding)

I would say that Vocera keeps all their promises. The only thing I don’t like about Vocera is that...

Apr 2020
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Director

ROI / Cost (care and feeding)

Vocera charges for every little thing, but they work with us. There is wiggle room. For a sole...

Apr 2020
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Director

Service and Support

Doing an upgrade on a server is scary. Given the knowledge base and information, I would like to see...

Apr 2020
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Director

Implementation and Training

Vocera's system doesn’t require too much training. One of the neat things about Vocera is they...

Apr 2020
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Director

Other Observations & Comments

There are some sites that have Vocera administrators, but those are not cheap. If we can do support...

Apr 2020
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Director

Functionality and Upgrades

I don’t think my organization knew the full capacity of the system until I showed them everything it...

Apr 2020
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Director

Other Observations & Comments

I would change only one thing about Vocera because I am so pleased with the product. I wouldn’t have...

Apr 2020
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Director

Technology

Vocera just released a smartphone that is not certified for VA because we can't use texting unless...

Apr 2020
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Director

Service and Support

The vendor's support is great, but I just wish the vendor had on-site support too.

Apr 2020
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Director

Relationship

Vocera is very proactive. The executive I know in our region is very involved. Someone high up...

Apr 2020
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Director

ROI / Cost (care and feeding)

The system is expensive. Vocera charges for everything.

Apr 2020
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Director

Other Observations & Comments

I have already recommended the system many times. I prefer Vocera's solution over any other device I...

Apr 2020
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Director

Functionality and Upgrades

A couple of our labs want to utilize the system, but they are cautious about how to do that. With...

Mar 2020
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Director

Implementation and Training

In terms of implementation services, we get full support from Vocera. The ease of use for end users...

Mar 2020
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Director

Functionality and Upgrades

In some ways, the product’s functionality is not meeting our needs. Vocera does a good job of...

Mar 2020
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Director

ROI / Cost (care and feeding)

The suite is very expensive. I think a lot of the expense comes from the implementation and...

Mar 2020
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Manager

ROI / Cost (care and feeding)

Vocera avoids charging for every little thing if we press them on it, so if they start charging us...

Mar 2020
 Helpful

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Manager

Service and Support

Vocera’s support services are great. Vocera is spot-on with those. I have been engaged with some of...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

The product's UI could use some polishing. It has some odd behavior. The system behaves as it is...

Mar 2020
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Manager

Interfacing and Integration

The integration between Vocera's solution and another solution is a huge selling point for us. If...

Mar 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Vocera is pretty good about not nickel-and-diming us, but the solution is expensive. Getting...

Mar 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

With Vocera, we have done some upgrades, and there have been some misses. There haven't been major...

Mar 2020
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VP/Other Executive

Relationship

Vocera doesn't do any live monitoring of the system. I don't think that they even offer that. We...

Mar 2020
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CIO

Relationship

I consider us to be a good Vocera customer. We have good relations with them, but things haven’t...

Feb 2020
 Helpful

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CIO

Functionality and Upgrades

I would give the basic capabilities of Vocera Collaboration Suite strong marks. I would recommend...

Feb 2020
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CIO

Interfacing and Integration

We have a smattering of vendors in the secure communication arena, including Vocera. With all of...

Feb 2020
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CIO

Other Observations & Comments

Vocera’s stock price has been all over the place recently. They have had some ups and downs. I don’t...

Feb 2020
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CIO

Other Observations & Comments

Vocera doesn’t have much room to get better, and that leaves a lot of room for them to go down. They...

Feb 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Vocera’s system is very expensive. If we were to start from scratch again, we might go a different...

Feb 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

Integrations are there. Some of them are very difficult, and I think Vocera is growing those...

Feb 2020
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VP/Other Executive

Functionality and Upgrades

There is a lot of robustness in some of the reporting capabilities, but not every organization needs...

Feb 2020
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VP/Other Executive

Relationship

We had a representative who was dedicated to us for a long time but who got promoted. We spun our...

Feb 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We started to roll out badges specifically to our management team because we saw that the solution...

Feb 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We want to get rid of pagers; they are antiquated. Pagers use one-way communication, and we don’t...

Feb 2020
 Helpful

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VP/Other Executive

Service and Support

The support team that came on-site understood elbow-to-elbow clinical support. Vocera isn’t like an...

Feb 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

It is funny to see leaders of other organizations trying to put together different technologies to...

Feb 2020
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VP/Other Executive

Lessons Learned

In the last few years, we have gotten into the robustness of what the system can do with critical...

Feb 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Vocera has done a great job at driving outcomes. We have gotten over some hurdles, and Vocera has...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

Things are going well with Vocera Collaboration Suite. It is essentially our main source of...

Jan 2020
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Director

Functionality and Upgrades

There are a couple of ways that nurses can make a call within the app. They can navigate to the...

Jan 2020
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Director

Relationship

Vocera's implementation and upgrades have always been really good. We have always had a really good...

Jan 2020
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CIO

Implementation and Training

I was really impressed with the implementation and the resources that came on-site. Most of our...

Jan 2020
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CIO

Relationship

One of our executives started chatting with Vocera, and I don’t know what happened, but I am just...

Jan 2020
 Helpful

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CIO

Relationship

We are at a point now where we need to step back with the access-point density of the Vocera system...

Jan 2020
 Helpful

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CIO

Implementation and Training

The people in one of our specialty departments don’t particularly care for Vocera’s system, and it...

Jan 2020
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CIO

Implementation and Training

Our biggest problem right now is training on the system. We have had a significant amount of...

Jan 2020
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CIO

Functionality and Upgrades

Sometimes it is challenging when a device doesn’t recognize a name. One of the biggest cultural...

Jan 2020
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CIO

Functionality and Upgrades

The staff fell in love with the push-to-talk feature on the Vocera badges that mimics a radio. It...

Jan 2020
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CIO

Functionality and Upgrades

We do send some messages out to the Vocera badges, but it is not intuitive to text from a voice...

Jan 2020
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CIO

Win/Loss - Why they were selected (by current clients)

Our switchboard people do use the system quite a bit for contacting providers, and they use the...

Jan 2020
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CIO

Functionality and Upgrades

The badges have not been well adopted, but we have had good luck at every place we have tried to run...

Jan 2020
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CIO

Functionality and Upgrades

I can send a message from a Vocera device as a text message to someone’s phone. That is a great way...

Jan 2020
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CIO

Functionality and Upgrades

There is an alerting feature on the badge with an audible alarm. The badges even have a small...

Jan 2020
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Director

Functionality and Upgrades

Vocera’s secure messaging feature is good. We had some particular projects for that when we started,...

Dec 2019
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Director

Relationship

Our relationship with Vocera has been good. They have been pretty responsive to us. We have hardware...

Dec 2019
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