
Commentary Summary
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User Commentary
Culture
Vocera likes to charge for everything, and that is a pain point. We often get invoices that I have...
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Loyalty
I'm an optimistic person, so I always hope that Vocera will improve. They have gone through a lot of...
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Loyalty, Product
Engage Intelligent Workflow Engine could be a lot better. It is a terrible application and doesn’t...
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Operations
Engage Intelligent Workflow Engine has been stable, and Vocera does a great job with implementation...
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Relationship, Operations
We trained with a consultant from Vocera, but they didn’t really have any documentation. We just had...
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Loyalty, Value
The reason why we have not gone with another vendor over Vocera is pricing. There are other...
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Value
Vocera's solution is designed to integrate with our organization, but we haven't had the finances to...
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Relationship
We are pretty happy with Vocera. We have had a lot of changes during our time with Vocera, and they...
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Relationship
The people from Vocera are very personable. With COVID-19, we struggled financially, and they could...
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Relationship
If we have an issue within Vocera's solution, we have a service number we call. If there is...
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Relationship
I would love it if Vocera would physically come in to assess operations, but Vocera is not located...
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Product
It would be beneficial if we had more information on the different types of integrations that Engage...
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Product
As our middleware tool for alert management, Engage Intelligent Workflow Engine works very well.
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Product
Engage Intelligent Workflow Engine does well with interoperability and can pull in, parse, and send...
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Relationship
Vocera’s support team is great and does a fantastic job. The support people are very knowledgeable,...
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Operations
Vocera’s implementation team does a good job, but sometimes the team is not as easy to navigate. The...
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Relationship
I like the service we get and Vocera’s quickness to get online to fix problems. They are good about...
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Product
The product supports clinical workflows pretty well. We can set up very detailed call workflows that...
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Relationship
Vocera is very responsive when we have issues. The vendor always comes out on-site when we do...
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Operations
Vocera’s initial training sessions were good. We still have access to things that we can use for training....
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