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Engage Intelligent Workflow Engine (Extension Healthcare) Commentary
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Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Culture

Vocera likes to charge for everything, and that is a pain point. We often get invoices that I have...

Nov 2023
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Manager

Loyalty

I'm an optimistic person, so I always hope that Vocera will improve. They have gone through a lot of...

Nov 2023
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Analyst/Coordinator

Loyalty, Product

Engage Intelligent Workflow Engine could be a lot better. It is a terrible application and doesn’t...

Jul 2023
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Analyst/Coordinator

Operations

Engage Intelligent Workflow Engine has been stable, and Vocera does a great job with implementation...

Jul 2023
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Analyst/Coordinator

Relationship, Operations

We trained with a consultant from Vocera, but they didn’t really have any documentation. We just had...

Jul 2023
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Analyst/Coordinator

Loyalty, Value

The reason why we have not gone with another vendor over Vocera is pricing. There are other...

Jul 2023
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Director

Value

Vocera's solution is designed to integrate with our organization, but we haven't had the finances to...

Apr 2023
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Director

Relationship

We are pretty happy with Vocera. We have had a lot of changes during our time with Vocera, and they...

Apr 2023
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Director

Relationship

The people from Vocera are very personable. With COVID-19, we struggled financially, and they could...

Apr 2023
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Director

Relationship

If we have an issue within Vocera's solution, we have a service number we call. If there is...

Apr 2023
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Director

Relationship

I would love it if Vocera would physically come in to assess operations, but Vocera is not located...

Apr 2023
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Manager

Product

It would be beneficial if we had more information on the different types of integrations that Engage...

Apr 2023
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Manager

Product

As our middleware tool for alert management, Engage Intelligent Workflow Engine works very well.

Apr 2023
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Manager

Product

Engage Intelligent Workflow Engine does well with interoperability and can pull in, parse, and send...

Apr 2023
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Manager

Relationship

Vocera’s support team is great and does a fantastic job. The support people are very knowledgeable,...

Apr 2023
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Manager

Operations

Vocera’s implementation team does a good job, but sometimes the team is not as easy to navigate. The...

Apr 2023
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Analyst/Coordinator

Relationship

I like the service we get and Vocera’s quickness to get online to fix problems. They are good about...

Apr 2023
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Product

The product supports clinical workflows pretty well. We can set up very detailed call workflows that...

Mar 2023
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Relationship

Vocera is very responsive when we have issues. The vendor always comes out on-site when we do...

Mar 2023
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Operations

Vocera’s initial training sessions were good. We still have access to things that we can use for training....

Mar 2023
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