Vocera Enterprise Platform
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Vocera is spreading themselves too thin. I understand they are trying to diversify their portfolio,...

May 2022
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Manager

The Vocera system is the hub of all of our communications, and the solution just works. We have a...

May 2022
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Manager

The Vocera system is more labor intensive than most would think. Another vendor has things down in...

May 2022
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Manager

I would like to see all of Vocera's solutions under one umbrella. That would allow us to streamline...

Mar 2022
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Manager

The solution as a whole is very user friendly. It is a good system. Some of its reports aren't as...

Mar 2022
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Manager

We haven't seen any other systems out there that are as good as Vocera Platform. The system does a...

Mar 2022
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Manager

The vendor took way too long to implement the system, and we wanted things to get done in a timely...

Mar 2022
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Manager

The vendor's support people are available 24/7. They are very quick to resolve urgent issues. They...

Mar 2022
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Manager

We used to have the Vocera Report Server (VRS). That server sent out reports to unit coordinators...

Mar 2022
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Manager

When I call in, Vocera's service is timely. The service staff members are knowledgeable and...

Mar 2022
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Manager

I don’t feel nickel-and-dimed by Vocera. Their products are expensive. However, we knew that going...

Mar 2022
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Manager

I really like how well the product integrates with pertinent systems, especially our nurse call...

Mar 2022
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Manager

Vocera charges for everything we get. We must pay for support and every piece of equipment. However,...

Feb 2022
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Manager

We haven't come across any major issues. The product has been going strong and is reliable....

Feb 2022
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Director

Vocera does a good job of keeping their promises and supporting us through upgrades. Vocera has the...

Feb 2022
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Director

There are things Vocera Platform cannot do in terms of integration that would be nice, and there are...

Feb 2022
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Director

Vocera has a good vision for their product, but that vision is not a good fit for healthcare. If I...

Feb 2022
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Director

Vocera doesn't avoid nickel-and-diming. The support costs for the platform are very steep. We pay...

Feb 2022
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Director

We hit a valley with Vocera, and now they are climbing out of that valley. Our last account manager...

Feb 2022
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Director

Vocera is a little slow. They seem scatterbrained with their secure texting because they purchased...

Feb 2022
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Director

There are so many secure texting solutions, and they all basically do the same thing. Organizations...

Feb 2022
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Manager

Things with Vocera are actually very good. I can do so many things through simple texting,...

Feb 2022
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Manager

In all my discussions with Vocera, they have definitely achieved what they have outlined. The system...

Feb 2022
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Manager

Vocera doesn’t charge for everything that comes up. The cost is covered under the vendor's support...

Feb 2022
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Manager

Vocera lets us know when they have a training coming up and asks us whether we want to register for...

Feb 2022
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Manager

The vendor's support people are always supportive and assist us through the process. The vendor is...

Feb 2022
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Manager

Vocera is always looking at improving what they have and figuring out how they can support...

Feb 2022
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Analyst/Coordinator

I have had a great experience with the product. Vocera has one platform that puts all of their...

Feb 2022
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Analyst/Coordinator

Vocera's product is great, but having three separate platforms is a little frustrating. Getting some...

Feb 2022
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Analyst/Coordinator

Our implementation with Vocera was fabulous.

Feb 2022
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Analyst/Coordinator

The newer badges have a larger screen, so they are easier to see, but they are super sensitive. The...

Feb 2022
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Analyst/Coordinator

Vocera has great support. When I call in, I get really good people most of the time. There is one...

Feb 2022
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Director

Every once in a while, there are some voice recognition issues in the system, but those could be on...

Feb 2022
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Director

The vendor started with a product that would allow us to have phones and badges, but the...

Feb 2022
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Director

Vocera had voice recognition probably before smartphones and those kinds of things came into play....

Feb 2022
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Director

The product has been very reliable for us. We rarely have downtime with the system. It works as a...

Feb 2022
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Director

The badges are expensive, and they come with batteries that are generally pretty useful. We have to...

Feb 2022
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Analyst/Coordinator

I don't get a ton of emails from Vocera about proactive things they have found or are changing. If...

Feb 2022
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Director

We have used the system for a few years, and we have gone through different upgrades and different...

Feb 2022
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Director

We didn’t run into any major challenges around integration; it just took time. Many organizations...

Feb 2022
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Director

The vendor works well with us. We have access to our account representative and an engineer. When an...

Feb 2022
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CMIO

I would like the vendor to do a better job of showing us what the next version of the solution will...

Jan 2022
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CMIO

Vocera's support has been really good. Some things have gotten slower because of their takeover by...

Jan 2022
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Manager

It seems like the folks who work on our tickets are entry level and only work on very simple issues....

Jan 2022
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Manager

We can use some of the reporting in Vocera Platform to measure certain parameters that we are...

Jan 2022
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Manager

The Vocera equipment doesn't exist in a vacuum, so there are things that play on our network in the...

Jan 2022
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Manager

The devices have some shortcomings. There are issues with how the batteries are clipped into the...

Jan 2022
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Manager

The product is simple to use. It has grown to such a point where more and more users are becoming...

Jan 2022
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Manager

I like to use the phone to call Vocera's support. The turnaround for somebody getting ahold of the...

Jan 2022
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Director

Vocera Platform is a great product. The only shortcomings we have had aren't necessarily a problem...

Oct 2021
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Director

I have seen the ease of use for the clinicians, and I have used the system while walking through the...

Oct 2021
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Director

If someone were choosing to go with a communication platform like Vocera, I would highly recommend...

Oct 2021
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Director

Vocera is quick to jump in and provide resources to help us as needed. They always seem to be...

Oct 2021
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Director

With Vocera, we seem to be paying for what we get. In situations with other vendors, we buy the main...

Oct 2021
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Director

It has been a while since I have had to do training with Vocera, but they have provided a lot of...

Oct 2021
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Director

Vocera is constantly reaching out and making us aware of innovations, new upgrades, and any bug...

Oct 2021
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Director

I have never had to work with anyone from Vocera beyond my account representative and the sales...

Oct 2021
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Director

We are waiting to see what direction we decide to go, but at least for the next couple of years,...

Oct 2021
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CTO

At times, Vocera's service is horrible, but at times, it is good. Vocera is the epitome of average....

Sep 2021
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CTO

Vocera needs to look at other modern technologies that are out there right now. At the time Vocera...

Sep 2021
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CTO

Vocera does bring best practices to the table, but a lot of the best practices are to only use...

Sep 2021
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Analyst/Coordinator

The main issue we have had with Vocera Platform isn’t necessarily related to the system itself. We...

Aug 2021
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Analyst/Coordinator

We have some issues with voice recognition. We submit a lot of tickets for things that Vocera...

Aug 2021
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Analyst/Coordinator

We mainly use Vocera Platform for communication between staff members. We have set up groups and...

Aug 2021
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Analyst/Coordinator

I can have Vocera Platform on my smartphone. I can locate people that way. When users have the...

Aug 2021
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Analyst/Coordinator

Users don’t need to have Smartbadge because they can use the Vocera Platform app on their phones....

Aug 2021
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Analyst/Coordinator

Vocera does innovate, but they do not innovate as quickly as we would like. Other vendors' voice...

Aug 2021
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Analyst/Coordinator

The Vocera system is good. Vocera does everything they can to support our integration goals. Our...

Aug 2021
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Director

Vocera Platform is easy to use and simple to manage and set up. We have several locations that are...

Aug 2021
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Director

We haven't had the adoption that we would have liked, and that is a bit frustrating. We have had...

Aug 2021
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Director

We rarely need support from Vocera, but when we do reach out, they are good at resolving our issues....

Aug 2021
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Director

The system's ease of use depends on the actual end user. I have quite a few people who find it easy...

Jul 2021
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Director

I speak to Vocera a lot one-on-one, and I don’t hold anything back. So if there is an issue, I just...

Jul 2021
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Director

I would give Vocera an even higher score if I could. We are going to be expanding, so the system...

Jul 2021
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Director

Vocera is expensive, but I understand why. I would still agree with their pricing.

Jul 2021
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Director

The breakdown on our Vocera implementation was only because our project managers ended up being...

Jul 2021
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Director

Sometimes Vocera updates and upgrades, and I don't like all of it. Some of the logging that Vocera...

Jul 2021
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Director

We have been able to create lots of different things now as far as the servers go. We created a...

Jul 2021
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Analyst/Coordinator

Some of our issues with Vocera Platform are related to support. We have an admin who works with our...

Jul 2021
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Analyst/Coordinator

Vocera isn't great at testing. They say they are going to, but I don't think their testing is very...

Jul 2021
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Analyst/Coordinator

Our original training for Vocera Platform was not good, and our knowledge of the product has only...

Jul 2021
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Analyst/Coordinator

When we first went live, Vocera Platform did not work as promoted. As we have added Vocera Badges,...

Jul 2021
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Analyst/Coordinator

Vocera has put out some new badges. I have not found out how well those are working yet, but at...

Jul 2021
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