Extension Engage (Extension Healthcare) Comments

 

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Current Time Inside Cache Tag Helper: 9/30/2020 3:48:54 PM and Model.EvProductId = 78754

Commentary Summary

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User Commentary

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Director

Functionality and Upgrades

We are using Extension Engage for our alarm management system, and it works well. Vocera has been...

Oct 2019
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Analyst/Coordinator

Relationship

There have been instances where Vocera has helped out by drastically discounting items for us.

Jul 2019
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Manager

Functionality and Upgrades

Vocera releases new products all the time; our organization is the limiting factor in terms of being...

May 2019
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Manager

Sales and Contracting

Vocera’s contract is pretty concise, and everything seems to be pretty inclusive.

May 2019
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Nurse

Future Outlook

As we did our original implementation, we went through a string of project managers. Then, with the...

May 2019
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Nurse

ROI / Cost (care and feeding)

Vocera leans more toward nickel-and-diming. Whenever we make changes during a project, we need a...

May 2019
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Nurse

Relationship

Vocera needs to be more proactive about communicating with their clients whenever there are changes...

May 2019
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Director

Service and Support

Our initial integration of this system was pretty strong, but integration has dropped off recently....

May 2019
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Director

Functionality and Upgrades

The workflow builds in this system are good, but when we make changes to the builds, we have to pay...

May 2019
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Director

Functionality and Upgrades

We are planning on keeping this system as part of our long-term plans. We hope that Vocera's new...

May 2019
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Director

Implementation and Training

We only had initial training for this system, and Vocera actually embedded a product in the staff...

May 2019
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Director

Functionality and Upgrades

I am impressed with this system. The reports are very robust, but I would really like to see the...

May 2019
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Director

Other Observations & Comments

We do notice that Vocera tends to charge for every little thing. We have a support contract, but...

May 2019
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Director

Functionality and Upgrades

The downside of upgrades with Vocera is that we have to do all of the upgrades with support people...

May 2019
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Analyst/Coordinator

Implementation and Training

If we blew up the product and rebuilt it from the ground up, everything would be fine. The product...

Apr 2019
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Analyst/Coordinator

Other Observations & Comments

We like the alerts the phones make based on certain orders. However, adding a new order to the...

Apr 2019
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Analyst/Coordinator

Functionality and Upgrades

After finishing the build, the system absolutely functions the way we want it to function.

Apr 2019
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Director

Other Observations & Comments

For better or worse, we haven’t really seen any major changes resulting from Vocera's acquisition....

Jan 2019
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Analyst/Coordinator

Functionality and Upgrades

The quality of Extension Engage has really changed over the years. The audio quality is clean....

Dec 2018
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Analyst/Coordinator

Functionality and Upgrades

What really differentiates Vocera from competitors in the market is the hands-free component of...

Dec 2018
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Analyst/Coordinator

Functionality and Upgrades

Extension Engage does some cool stuff. There are some areas within the hospital where hands are not...

Dec 2018
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Analyst/Coordinator

ROI / Cost (care and feeding)

We saw a drastic turnaround in our scores in the ED because of Extension Engage. The workflows in...

Dec 2018
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Nurse

Other Observations & Comments

I typically think that the problems we have now are better than the problems we aren't familiar with...

Dec 2018
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Nurse

Relationship

We don't get responses from Vocera when we want to buy something from them, and that is a huge red...

Dec 2018
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Nurse

Service and Support

We have had good responses whenever we have gone through Vocera’s support center to deal with urgent...

Dec 2018
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Manager

Service and Support

We did quite a bit of work initially to clean things up with Extension Engage. Vocera worked with us...

Oct 2018
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Manager

Functionality and Upgrades

Extension Engage is middleware that isn’t normally touched by anyone other than our middleware...

Oct 2018
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Manager

Functionality and Upgrades

If I were starting a brand-new effort, I would use Extension Engage again. I would go through our...

Oct 2018
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Functionality and Upgrades

Patient discharge is an area that connects with population health. We can do a lot in areas like...

Oct 2018
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Manager

Functionality and Upgrades

The thing that works best for us in Extension Engage is the role-based assignment. We don’t have to...

Aug 2018
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Manager

Functionality and Upgrades

We do have other communication methods that people use. Our people really have a love-hate...

Aug 2018
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Manager

Interfacing and Integration

We have had the Vocera tool for a while, and we have ironed out a lot of issues. We kind of have...

Aug 2018
 Helpful

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Analyst/Coordinator

Service and Support

Vocera has greatly improved with their proactive service. They check on us and make sure that we are...

Aug 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Our upper management people seem to have a different opinion of Extension Engage, and we are trying...

Aug 2018
 Helpful

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Director

Functionality and Upgrades

We don’t really like Extension Engage; we think that it is the worst thing ever invented. The...

Jun 2018
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Manager

Functionality and Upgrades

Vocera is definitely willing to work with us with our current set-up. Vocera can’t do everything...

Jun 2018
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Manager

Functionality and Upgrades

Getting the reporting functionality has been like pulling teeth. We also have to do some workarounds...

Jun 2018
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Manager

Service and Support

There are a few support people who are really good at their jobs. There are also a few support...

Jun 2018
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Director

ROI / Cost (care and feeding)

We use Extension Engage for our middleware that routes our cardiac monitors and nurse call system....

Mar 2018
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Director

Relationship

Back when Vocera was Extension Healthcare, their executive involvement was very good. However, when...

Oct 2017
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Director

ROI / Cost (care and feeding)

Vocera is very flexible when it comes to pricing. They are good about working with us. If they owe...

Oct 2017
 Helpful

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Manager

Functionality and Upgrades

It is nice that the tool has limitless possibilities. Extension Engage is a middleware product, so I...

Oct 2017
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Manager

Functionality and Upgrades

To be honest, we haven't had the whole tool long enough to find a lot of negative things about it....

Oct 2017
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Director

Interfacing and Integration

We have increased the utilization of Extension Engage by interfacing it to another system, and we...

Oct 2017
 Helpful

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Director

Service and Support

I continue to be impressed with the support and engagement from Vocera. Their support is always...

Oct 2017
 Helpful

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Nurse

Implementation and Training

Things with Vocera are better now than they were during the installation process. We have had a...

Oct 2017
 Helpful

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Nurse

Relationship

Vocera needs to alert us of coming changes. For example, there have been changes in client support...

Oct 2017
 Helpful

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Nurse

Service and Support

When we have issues with the system, we can get help. In terms of urgent issues, when we have called...

Oct 2017
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Nurse

Functionality and Upgrades

Extension Engage struggles with the catch-22 of any technology in HIT. Extension Engage has a lot of...

Oct 2017
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Nurse

Functionality and Upgrades

Extension Engage is really lacking in terms of its reporting capability. When we went live with the...

Oct 2017
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Director

Other Observations & Comments

We are concerned about what will happen when Vocera acquires Extension Healthcare. We had a few...

Oct 2017
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Director

Other Observations & Comments

Communication is our main focus right now. We want to give our nurses the ability to communicate...

Oct 2017
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Manager

Relationship

Extension Engage has been good. Vocera's purchase of Extension Healthcare has been positive, as far...

Oct 2017
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Manager

Relationship

Not much has changed with Extension Engage since the acquisition, and we are happy with Vocera. We...

Oct 2017
 Helpful

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Manager

Other Observations & Comments

Extension Healthcare never reaches out to us about anything. They did tell us about an upgrade,...

Oct 2017
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