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Vocera Platform Comments
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User Commentary
Director
The system's ease of use depends on the actual end user. I have quite a few people who find it easy...
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Director
I speak to Vocera a lot one-on-one, and I don’t hold anything back. So if there is an issue, I just...
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Director
I would give Vocera an even higher score if I could. We are going to be expanding, so the system...
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Director
Vocera is expensive, but I understand why. I would still agree with their pricing.
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Director
The breakdown on our Vocera implementation was only because our project managers ended up being...
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Director
Sometimes Vocera updates and upgrades, and I don't like all of it. Some of the logging that Vocera...
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Director
We have been able to create lots of different things now as far as the servers go. We created a...
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Analyst/Coordinator
Some of our issues with Vocera Platform are related to support. We have an admin who works with our...
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Analyst/Coordinator
Vocera isn't great at testing. They say they are going to, but I don't think their testing is very...
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Analyst/Coordinator
Our original training for Vocera Platform was not good, and our knowledge of the product has only...
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Analyst/Coordinator
When we first went live, Vocera Platform did not work as promoted. As we have added Vocera Badges,...
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Analyst/Coordinator
Vocera has put out some new badges. I have not found out how well those are working yet, but at...
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Manager
The most beneficial thing about Vocera Platform is its integration with our private branch exchange...
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Manager
Vocera keeps all of their promises. Vocera is very active in taking care of all of their users....
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Director
I don't know what we would do without the system. It has sped up the time and decreased redundancies...
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Director
The vendor generally listens pretty well to what our needs are and tries to come up with solutions...
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Director
After we had our initial go-live, we had someone that came back to see how we were doing with Vocera...
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Manager
Vocera Platform is simple. Anybody can use it. I would say our satisfaction is going to improve...
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Director
We like the platform. It is not like GroupMe and is protected.
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Director
A challenge is the system has to have an admin to create a group. The group has to be sent some...
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Analyst/Coordinator
Vocera is touting their newer badges as being great, but those have a few flaws in them.
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Analyst/Coordinator
I haven't talked to anybody from Vocera who hasn't been super helpful. Even when the issue isn't...
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Manager
We are not using Vocera Platform the way we could potentially be using it. But I do like the fact...
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Manager
Vocera Platform is good for rapid response when something is needed immediately or the...
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Manager
Vocera Platform mainly allows nurses to talk to each other. Nurses can talk to doctors and get to...
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Director
When we deployed the system, COVID-19 was really just ramping up. Travel was restricted, and we...
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Director
Some of the other equipment we have here is not up to date, and we can’t integrate it with Vocera's...
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Director
The vendor is excellent in terms of staying in touch and setting up meetings if we need them. The...
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Nurse
The system is a little involved and takes people a long time to learn, but it isn't terrible. The...
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Nurse
When we reach out to the vendor, we get an immediate response to questions and issues.
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CMIO
I like Vocera. We use their badges around our hospital, but we also have them connected to our...
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Director
Vocera's platform is a great tool, but Epic is starting to dabble in the realm of clinical...
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Director
I like Vocera's platform. It is a great solution and has expandable functionality. It has great...
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Director
A lot of times, Vocera is blamed for things that aren't Vocera-related issues and are actually...
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Analyst/Coordinator
So far, our experience with Vocera has been good. Vocera Platform is a pretty good system, and the...
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Analyst/Coordinator
Our implementation was good, but we had a lot of issues with the new badges that Vocera deployed at...
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Analyst/Coordinator
Vocera Platform's ease of use is mixed. We have different kinds of badges, and we get a lot of...
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Analyst/Coordinator
With our current badges, everything seems flawless. Vocera Platform is a pretty viable solution for...
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CIO
We seldom have any issues with upgrades or implementations with Vocera's platform. It is rock-solid...
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CIO
We are just starting to look at some of Vocera's new technology, and we are considering using Vocera...
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CIO
We have had a long relationship with Vocera. They excel at providing good support. I never hear...
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CIO
Vocera's platform is a good, solid product. It helps our organization deliver good patient care and...
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CIO
We have only had one really bad thing happen with Vocera's platform. We bought Collaboration Suite...
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Analyst/Coordinator
For people who have language problems, the platform is harder to use. But most people have no...
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Analyst/Coordinator
Vocera is a very good company to work with. Their support is really good. We go to the support...
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Director
I don't necessarily want to say bad things about the system, but we have been in the process of...
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Director
If I were to start over today, I think I would buy the solution again because I haven't seen a whole...
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Director
I can't really think of any promises the vendor made that they weren't able to keep. If there was...
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Director
The vendor has been very, very responsive and proactive with us. We have an account representative,...
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Director
It would be nice to see some messaging through the platform. We get pages that are noisy and...
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Director
We are pretty sophisticated users. We had a person who was really knowledgeable about the system and...
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Manager
The tool is very useful. It definitely performs very well in our environment. One of the things that...
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Manager
The solution is part of our long-term plans. We have had some people in upper management that are...
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Manager
The vendor helped us with an upgrade that ended up taking a totally unacceptable amount of time to...
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Manager
Pulling certain reports causes issues. The vendor's support people have said the issue is being...
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Manager
The vendor will often provide discounts when we are buying a certain amount of equipment. For...
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Manager
The vendor does exceedingly well with their technical support. Every time we have any server...
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Manager
The battery life on the product has been pretty good. The vendor's equipment is solid. The problem...
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Manager
The vendor could check up on their customers more often in order to see how things are going. They...
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Manager
Vocera's frontline support people tend to not have a full understanding of what we are asking...
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Manager
The main reason we would choose Vocera's clinical communications platform again is because of the...
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Manager
One outcome of the platform is due to the fact that it integrates with our EMR. When consults are...
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Manager
We have leveraged the Vocera system for some sepsis alerts. The system takes information from the...
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Manager
Vocera built an API around their web interface. We have developed a new in-house texting solution...
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VP/Other Executive
We have had a few issues with things that are supposed to work but don't. For example, a certain...
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VP/Other Executive
From an end-user standpoint, Vocera Platform requires less interaction to make things work than most...
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VP/Other Executive
Vocera has been very resource intensive so far. That is partly due to our implementation. I think...
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CISO
Vocera's support is very good. We have had our share of issues, but Vocera has always been very...
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CISO
The hard part about the proactive service is that it always seems like Vocera is trying to upsell...
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CISO
Vocera Platform is being sunsetted and replaced with a new product called Vocera Vina. The...
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CISO
We initially brought Vocera product in when we expanded the size of our emergency room and inpatient...
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CISO
Vocera Platform is integrated with the phone system but not much else. Our integration is pretty...
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CISO
When COVID-19 hit, the hands-free voice function of Vocera Platform was really nice. We were able to...
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CIO
Vocera does a very good job of keeping their promises. Vocera is engaged with us, listens to us, and...
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CIO
The Vocera technology serves a purpose. Vocera has been a big partner for us for a long time. They...
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CIO
We don’t necessarily need a badge to use Vocera's system. We can put the app on a phone. The vendor...
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CIO
Vocera has been a differentiator for us because of the communication needs and flexibility. Vocera...
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CIO
Vocera has definitely prepared us with the resources we need to effectively train the organization.
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CIO
Vocera’s integrations have been seamless. They have really made us functional.
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Manager
Vocera is developing a direct patient-to-caregiver system. The patient has to have an easy way to...
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Director
Vocera Collaboration Suite isn’t a solution we considered strategic for us; we don’t give any...
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Director
I have seen more maintenance issues with Vocera than I have with other vendors we work with. Vocera...
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Director
Vocera seems more like a company focused on hardware, badges, and the integration piece of the...
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Director
I never talk to Vocera’s executives; I just pay the bill.
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Manager
Vocera Collaboration Suite is well received by patients. Patients like the interaction. The system...
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Manager
Vocera is above average for responsiveness and getting to the bottom of issues we are having. Vocera...
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Manager
We are integrating with all kinds of documentation systems and reporting systems. With integration...
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Manager
Vocera has the phone app for messaging and for getting the alerts. I have been relatively happy with...
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Manager
Vocera’s product has been good. There is always room for improvement, but the ease of use is pretty...
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Manager
I don’t think there has been much training on the solution from an administration side. The vendor...
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