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KLAS Research Director - Paul Hess
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Paul Hess

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paul.hess@klasresearch.com

(801) 404-5410

 
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Director

I don't know what we would do without the system. It has sped up the time and decreased redundancies...

Mar 2021
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Director

The vendor generally listens pretty well to what our needs are and tries to come up with solutions...

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Director

After we had our initial go-live, we had someone that came back to see how we were doing with Vocera...

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Manager

Vocera Platform is simple. Anybody can use it. I would say our satisfaction is going to improve...

Mar 2021
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Director

We like the platform. It is not like GroupMe and is protected.

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Director

A challenge is the system has to have an admin to create a group. The group has to be sent some...

Mar 2021
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Analyst/Coordinator

Vocera is touting their newer badges as being great, but those have a few flaws in them.

Mar 2021
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Analyst/Coordinator

I haven't talked to anybody from Vocera who hasn't been super helpful. Even when the issue isn't...

Mar 2021
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Manager

We are not using Vocera Platform the way we could potentially be using it. But I do like the fact...

Mar 2021
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Manager

Vocera Platform is good for rapid response when something is needed immediately or the...

Mar 2021
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Manager

Vocera Platform mainly allows nurses to talk to each other. Nurses can talk to doctors and get to...

Mar 2021
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Director

When we deployed the system, COVID-19 was really just ramping up. Travel was restricted, and we...

Mar 2021
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Director

Some of the other equipment we have here is not up to date, and we can’t integrate it with Vocera's...

Mar 2021
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Director

The vendor is excellent in terms of staying in touch and setting up meetings if we need them. The...

Mar 2021
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Nurse

The system is a little involved and takes people a long time to learn, but it isn't terrible. The...

Mar 2021
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Nurse

When we reach out to the vendor, we get an immediate response to questions and issues.

Mar 2021
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CMIO

I like Vocera. We use their badges around our hospital, but we also have them connected to our...

Mar 2021
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Director

Vocera's platform is a great tool, but Epic is starting to dabble in the realm of clinical...

Mar 2021
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Director

I like Vocera's platform. It is a great solution and has expandable functionality. It has great...

Mar 2021
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Director

A lot of times, Vocera is blamed for things that aren't Vocera-related issues and are actually...

Mar 2021
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Analyst/Coordinator

So far, our experience with Vocera has been good. Vocera Platform is a pretty good system, and the...

Mar 2021
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Analyst/Coordinator

Our implementation was good, but we had a lot of issues with the new badges that Vocera deployed at...

Mar 2021
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Analyst/Coordinator

Vocera Platform's ease of use is mixed. We have different kinds of badges, and we get a lot of...

Mar 2021
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Analyst/Coordinator

With our current badges, everything seems flawless. Vocera Platform is a pretty viable solution for...

Mar 2021
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CIO

We seldom have any issues with upgrades or implementations with Vocera's platform. It is rock-solid...

Mar 2021
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CIO

We are just starting to look at some of Vocera's new technology, and we are considering using Vocera...

Mar 2021
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CIO

We have had a long relationship with Vocera. They excel at providing good support. I never hear...

Mar 2021
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CIO

Vocera's platform is a good, solid product. It helps our organization deliver good patient care and...

Mar 2021
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CIO

We have only had one really bad thing happen with Vocera's platform. We bought Collaboration Suite...

Mar 2021
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Analyst/Coordinator

For people who have language problems, the platform is harder to use. But most people have no...

Mar 2021
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Analyst/Coordinator

Vocera is a very good company to work with. Their support is really good. We go to the support...

Mar 2021
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Director

I don't necessarily want to say bad things about the system, but we have been in the process of...

Feb 2021
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Director

If I were to start over today, I think I would buy the solution again because I haven't seen a whole...

Feb 2021
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Director

I can't really think of any promises the vendor made that they weren't able to keep. If there was...

Feb 2021
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Director

The vendor has been very, very responsive and proactive with us. We have an account representative,...

Feb 2021
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Director

It would be nice to see some messaging through the platform. We get pages that are noisy and...

Feb 2021
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Director

We are pretty sophisticated users. We had a person who was really knowledgeable about the system and...

Feb 2021
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Manager

The tool is very useful. It definitely performs very well in our environment. One of the things that...

Feb 2021
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Manager

The solution is part of our long-term plans. We have had some people in upper management that are...

Feb 2021
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Manager

The vendor helped us with an upgrade that ended up taking a totally unacceptable amount of time to...

Feb 2021
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Manager

Pulling certain reports causes issues. The vendor's support people have said the issue is being...

Feb 2021
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Manager

The vendor will often provide discounts when we are buying a certain amount of equipment. For...

Feb 2021
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Manager

The vendor does exceedingly well with their technical support. Every time we have any server...

Feb 2021
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Manager

The battery life on the product has been pretty good. The vendor's equipment is solid. The problem...

Feb 2021
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Manager

The vendor could check up on their customers more often in order to see how things are going. They...

Feb 2021
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Manager

Vocera's frontline support people tend to not have a full understanding of what we are asking...

Feb 2021
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Manager

The main reason we would choose Vocera's clinical communications platform again is because of the...

Feb 2021
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Manager

One outcome of the platform is due to the fact that it integrates with our EMR. When consults are...

Feb 2021
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Manager

We have leveraged the Vocera system for some sepsis alerts. The system takes information from the...

Feb 2021
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Manager

Vocera built an API around their web interface. We have developed a new in-house texting solution...

Feb 2021
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VP/Other Executive

We have had a few issues with things that are supposed to work but don't. For example, a certain...

Feb 2021
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VP/Other Executive

From an end-user standpoint, Vocera Platform requires less interaction to make things work than most...

Feb 2021
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VP/Other Executive

Vocera has been very resource intensive so far. That is partly due to our implementation. I think...

Feb 2021
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CISO

Vocera's support is very good. We have had our share of issues, but Vocera has always been very...

Jan 2021
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CISO

The hard part about the proactive service is that it always seems like Vocera is trying to upsell...

Jan 2021
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CISO

Vocera Platform is being sunsetted and replaced with a new product called Vocera Vina. The...

Jan 2021
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CISO

We initially brought Vocera product in when we expanded the size of our emergency room and inpatient...

Jan 2021
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CISO

Vocera Platform is integrated with the phone system but not much else. Our integration is pretty...

Jan 2021
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CISO

When COVID-19 hit, the hands-free voice function of Vocera Platform was really nice. We were able to...

Jan 2021
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CIO

Vocera does a very good job of keeping their promises. Vocera is engaged with us, listens to us, and...

Dec 2020
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CIO

The Vocera technology serves a purpose. Vocera has been a big partner for us for a long time. They...

Dec 2020
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CIO

We don’t necessarily need a badge to use Vocera's system. We can put the app on a phone. The vendor...

Dec 2020
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CIO

Vocera has been a differentiator for us because of the communication needs and flexibility. Vocera...

Dec 2020
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CIO

Vocera has definitely prepared us with the resources we need to effectively train the organization.

Dec 2020
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CIO

Vocera’s integrations have been seamless. They have really made us functional.

Dec 2020
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Manager

Vocera is developing a direct patient-to-caregiver system. The patient has to have an easy way to...

Dec 2020
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Director

Vocera Collaboration Suite isn’t a solution we considered strategic for us; we don’t give any...

Dec 2020
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Director

I have seen more maintenance issues with Vocera than I have with other vendors we work with. Vocera...

Dec 2020
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Director

Vocera seems more like a company focused on hardware, badges, and the integration piece of the...

Dec 2020
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Director

I never talk to Vocera’s executives; I just pay the bill.

Dec 2020
(0)
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Manager

Vocera Collaboration Suite is well received by patients. Patients like the interaction. The system...

Dec 2020
(0)
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Manager

Vocera is above average for responsiveness and getting to the bottom of issues we are having. Vocera...

Oct 2020
(0)
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Manager

We are integrating with all kinds of documentation systems and reporting systems. With integration...

Oct 2020
(0)
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Manager

Vocera has the phone app for messaging and for getting the alerts. I have been relatively happy with...

Oct 2020
(0)
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Manager

Vocera’s product has been good. There is always room for improvement, but the ease of use is pretty...

Aug 2020
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Manager

I don’t think there has been much training on the solution from an administration side. The vendor...

Aug 2020
(0)
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Director

Vocera has their own middleware, and they tend to want to replace other types of middleware. The...

Jul 2020
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Director

The vendor’s executive involvement is great. The vendor has an excellent leadership team that tries...

Jul 2020
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Director

Our satisfaction with Vocera will likely remain the same, depending on what COVID-19 brings. All...

Jul 2020
(0)
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Director

For COVID-19, Vocera looked at their platforms and equipment to see how to quickly deliver to...

Jul 2020
(0)
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Director

At this point, Vocera’s product is part of our long-term plans. The vendor is beginning to get more...

Jul 2020
(0)
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Director

I don’t know whether I would buy the product again. Based on the other vendors we use now, we would...

Jul 2020
(0)
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Director

We have enjoyed the flexibility with Vocera because we can create various types of roles that cross...

Jul 2020
(0)
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Director

I struggle with Vocera’s optimization processes. The way things are set up right now is that all...

Jul 2020
(0)
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Director

There seem to be some differences between Vocera Care Rounds and Vocera Collaboration Suite when it...

Jul 2020
(0)
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Director

We had some problems with the implementation. Vocera’s team members weren't fully knowledgeable...

Jul 2020
(0)
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Director

The vendor executives are pretty available. They are present, especially whenever our executive...

Jul 2020
(0)
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Director

There are challenges related to alert fatigue, and part of those challenges come from the design. I...

Jul 2020
(0)
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Director

Vocera did make a difference in their newest model, but there is a touch screen, and it is...

Jul 2020
(0)
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Director

The vendor does offer computerized training modules, and we have implemented those into our system....

Jul 2020
(0)
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Director

The biggest piece I would like to see the vendor do better is related to alarm management and best...

Jul 2020
(0)
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Director

One piece we are missing is in the design of the device. It can be pretty rude; it interrupts...

Jul 2020
(0)
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Director

Vocera worked with the members of my team while we were evaluating Bluetooth headsets for COVID-19...

Jul 2020
(0)
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Director

We are reconciling what tools the Vocera system offers versus what our enterprise system offers. I...

Jul 2020
(0)
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Director

Vocera’s newest model and their former model are a little bit heavy, and they both tug on people's...

Jul 2020
(0)
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Director

Our staff members wanted to use the Vocera device as a handheld phone, but they weren't able to do...

Jul 2020
(0)
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Director

There are different levels of understanding in terms of reports. There is a lot of good reporting,...

Jul 2020
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Nurse

The overall product quality is good. The clips on the batteries break a lot though.

Jun 2020
(0)
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Nurse

We haven’t seen any new technology. We had a recent upgrade, but we haven’t heard about any new products....

Jun 2020
(0)
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Nurse

Vocera Collaboration Suite helps meet our patients’ needs. We are able to be more responsive to...

Jun 2020
(0)
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Nurse

We received our money's worth. I was here when we didn’t have Vocera Collaboration Suite, so I...

Jun 2020
(0)
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