The Vocera Platform Commentary
Filtered view: All
Subject Expert
Paul Hess
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
Recently, we have had a much better account manager who has been more engaged with helping us train....
Login or Create an Account to see details.
Loyalty, Relationship
The overall theme with Vocera is they are a very good partner, and for many years, we had very good...
Login or Create an Account to see details.
Operations, Value
Once The Vocera Platform is configured, how to use it is pretty straightforward. And if I took it...
Login or Create an Account to see details.
Operations, Product
We put in a new nurse call system, and it was a very challenging process integrating The Vocera...
Login or Create an Account to see details.
Loyalty
Vocera has been under Stryker for a couple of years now. We are having challenges with technology,...
Login or Create an Account to see details.
Loyalty
Vocera is a monopoly, so there is no competitor. But if I had a choice, I would not choose Vocera if...
Login or Create an Account to see details.
Relationship
The only Vocera executive we hear from is the person selling the product. Other than them, we never...
Login or Create an Account to see details.
Relationship, Product
The biggest challenge with The Vocera Platform is its very outdated wireless technology. That...
Login or Create an Account to see details.
Product
The Vocera Platform is a badge that we talk to and give voice commands to, and that functionality...
Login or Create an Account to see details.
Relationship, Value
If healthcare vendors aren’t committed to having a high-quality product, they are going to struggle...
Login or Create an Account to see details.
Relationship, Product
When I started, we were a facility of a certain size, but now we have nearly doubled that. With...
Login or Create an Account to see details.
Culture
Due to certain circumstances with the vendor, there was one point when we needed to purchase several...
Login or Create an Account to see details.
Product
The solution is still as integral as ever. We are happy with the solution itself. We have had the...
Login or Create an Account to see details.
Relationship
We are very disappointed with Stryker. Things haven't been the same since they acquired Vocera....
Login or Create an Account to see details.
Culture
I would like to do a proof of concept with Vocera's Edge product. We have been telling the vendor...
Login or Create an Account to see details.
Relationship, Operations
Vocera used to have a quarterly user conference. They haven't had a quarterly user virtual...
Login or Create an Account to see details.
Relationship, Product
We have a few issues with Vocera. They have some bugs that they haven't been able to fix for a year....
Login or Create an Account to see details.
Operations, Product
The platform is fairly easy to use. There are some bumps with the caregiver experience, but from...
Login or Create an Account to see details.
Product
I want fewer issues with the failovers. We do have a couple of issues where small changes can cause...
Login or Create an Account to see details.
Culture, Value
The vendor has been pretty good at keeping us from having to be overcharged on a lot of their services....
Login or Create an Account to see details.
Product, Value
With The Vocera Platform, things are status quo. We have had no major outages. The functionality we...
Login or Create an Account to see details.
Relationship
We have had a problem with Vocera for a while, and we still do not have a resolution. However, I...
Login or Create an Account to see details.
Value
Vocera charges for everything as far as hardware goes, and the cost is insane.
Login or Create an Account to see details.
Relationship
Vocera’s upgrades are pretty good, but the support quality depends on which team we get. We have...
Login or Create an Account to see details.
Product
Everybody hates The Vocera Platform. The nurses don't like it, and the staff members in the ER, ICU,...
Login or Create an Account to see details.
Relationship, Product
The Vocera Platform’s biggest strength is being able to talk to the nurse directly who has a...
Login or Create an Account to see details.
Product
A unique idea and recommendation to the vendor would be in conjunction with the panic button. When...
Login or Create an Account to see details.
Loyalty, Product
We had great difficulty using the app. The app certainly could be improved. Maybe this problem is...
Login or Create an Account to see details.
Product
The biggest challenge we are facing with our communication strategy is fully adopting The Vocera...
Login or Create an Account to see details.
Product
The biggest challenge we face with Vocera is a lack of integration. Vocera has voice badges, but we...
Login or Create an Account to see details.
Relationship
Vocera and I work closely together, and I feel I can call them anytime and ask them anything, either...
Login or Create an Account to see details.
Culture, Value
Everything was as expected with Vocera. I was aware of every little thing we were charged for, and I...
Login or Create an Account to see details.
Product
The Vocera Platform is integrated with Mindray, which does secondary alarm management. Everything is...
Login or Create an Account to see details.
Operations
Vocera’s software is excellent, and with the proper training and the right education, a clinician...
Login or Create an Account to see details.
Relationship, Operations
Vocera was setting up a meeting to review analytics and see how things were going, and they reached...
Login or Create an Account to see details.
Relationship, Operations, Product
The ease of use varies with clinicians based on how they use the product. I don't think it is fair...
Login or Create an Account to see details.
Product, Value
The Vocera Platform has secondary alarm management, and I can't predict how many lives we are saving...
Login or Create an Account to see details.
Product
The system is not integrated with our EMR, so we communicate through our secure messaging system as...
Login or Create an Account to see details.
Product
Vocera has a lot of different tools to offer. Sometimes the end users have a complex time knowing...
Login or Create an Account to see details.
Product
I really like The Vocera Platform a lot. I like the ease with which users can connect with others...
Login or Create an Account to see details.
Loyalty, Relationship, Product
There are some improvements that we really want, and we know the vendor has them. It is up to us to...
Login or Create an Account to see details.
Relationship
Since the acquisition by Stryker, Vocera has not kept their promises much. There have been changes...
Login or Create an Account to see details.
Relationship
Vocera's support has gotten worse since the acquisition. The support team is not as prompt to...
Login or Create an Account to see details.
Product
The Vocera Platform’s biggest strength is its integration between the push-to-talk badges with the...
Login or Create an Account to see details.
Relationship, Product
There seems to be a lack of new features, especially in the secure texting platform. I understand...
Login or Create an Account to see details.
Product
The ease of use of the secure texting solution is a little complicated. And as we tie more systems...
Login or Create an Account to see details.
Relationship
Vocera’s support engineers need to be more knowledgeable about the products and consistent in that...
Login or Create an Account to see details.
Relationship, Product
The biggest challenge with The Vocera Platform is getting the network set up correctly. When we are...
Login or Create an Account to see details.
Relationship
We have a contact person from Vocera who helps us a great deal, so this person makes sure the wheels...
Login or Create an Account to see details.
Culture, Loyalty
There are things that we have to buy, and Vocera is really good about working with us in certain...
Login or Create an Account to see details.
Product, Value
I like The Vocera Platform because it gives us the flexibility of finding staff and provides an...
Login or Create an Account to see details.
Relationship
Our Vocera account manager is usually very hands on and involved. They host a regular meeting where...
Login or Create an Account to see details.
Product
There are no visual cues in the system for commands, so naturally, we don’t know the exact voice...
Login or Create an Account to see details.
Culture, Value
We would like to see improvement in the licensure cost with Vocera to accommodate a site license...
Login or Create an Account to see details.
Relationship, Operations
Our Vocera contact does a nice job of notifying us when things are approaching the end of service....
Login or Create an Account to see details.
Relationship
Vocera has strong customer support. I have never had a question that I asked them go unresolved, no...
Login or Create an Account to see details.
Product
Vocera could improve their devices. They have different models, but the model we use isn't the...
Login or Create an Account to see details.
Product
The Vocera Platform devices are fairly easy to lose if people aren’t being accountable for them. The...
Login or Create an Account to see details.
Product
The devices are fairly easy to use and to integrate with other things. My facility holds the devices...
Login or Create an Account to see details.
Value
Vocera charges quite a bit for different things like services and additional parts. They charge us...
Login or Create an Account to see details.
Product
The system's biggest strengths are its ease of use and communication capabilities. A nurse on the...
Login or Create an Account to see details.
Relationship
We have very good support from our on-site Vocera representative. They go above and beyond. The...
Login or Create an Account to see details.
Relationship, Operations
Sometimes there is a disconnect with Vocera whenever we have upgrades in terms of getting the...
Login or Create an Account to see details.
Culture
Vocera needs to not license everything per area. For example, we are paying for the login license,...
Login or Create an Account to see details.
Relationship
The support from Vocera is wonderful, and the vendor really does work with us on that part. They are...
Login or Create an Account to see details.
Product
I definitely like the ability that we have to communicate with the Vocera devices. If there is a...
Login or Create an Account to see details.
Operations, Product
The ease of use on the Vocera device unfortunately depends on the age of the person using it. The...
Login or Create an Account to see details.
Relationship, Product
There are a few different little things that Vocera could do in their app to make things run more...
Login or Create an Account to see details.
Product
The biggest strength of The Vocera Platform is probably the versatility of having different options...
Login or Create an Account to see details.
Product
The biggest challenge with Vocera is their lack of an on-call scheduling platform. That is hindering...
Login or Create an Account to see details.
Value
Vocera’s devices are a little pricey, but the quality is excellent.
Login or Create an Account to see details.
Loyalty, Relationship
We work really well with Vocera, and they are one of the top vendors that I have worked with. The...
Login or Create an Account to see details.
Product
The reporting in The Vocera Platform is atrocious, and there is some clunkiness in the voice...
Login or Create an Account to see details.
Operations
I attended a Vocera training session, and it was highly informative and very beneficial....
Login or Create an Account to see details.
Product
There is room for improvement in The Vocera Platform, but overall, we are pretty satisfied and happy...
Login or Create an Account to see details.
Product
Vocera's product integrates well with our telephony and all the platforms. And it is cool that...
Login or Create an Account to see details.
Operations
With implementations, the vendor has a significant delay before they can engage. They are just...
Login or Create an Account to see details.
Loyalty, Product
The product is meeting our needs. The issue with it when it was rolled out for the facilities here...
Login or Create an Account to see details.
Product
The product is quick and concise, and the staff is able to read things or hear things be enunciated...
Login or Create an Account to see details.
Culture, Relationship
We have a very good relationship with Vocera. We have a good project manager on their side that we...
Login or Create an Account to see details.
Product
The product works very well, but the speech recognition is not 100%. The system sometimes doesn’t...
Login or Create an Account to see details.
Relationship, Operations
During our last upgrade, an executive was on our calls, and that was amazing.
Login or Create an Account to see details.
Relationship
The product does what it needs to, and we like hands-free communication. The vendor’s support team...
Login or Create an Account to see details.
Value
The Vocera Platform is a curse because it is expensive, and we have to keep the badges. Tracking and...
Login or Create an Account to see details.
Relationship
Vocera does what they claim they are going to do, and the support team is very responsive. Vocera is...
Login or Create an Account to see details.
Relationship
Since we have fallen behind on versions, we have been struggling a lot with Vocera’s support. Vocera...
Login or Create an Account to see details.
Relationship
Vocera is responsive. They jump in on anything, and we have gotten a lot of knowledge from them....
Login or Create an Account to see details.
Loyalty, Relationship
Vocera is going in the same direction as a lot of other vendors. Vocera's purchase of Extension...
Login or Create an Account to see details.
Value
The big challenge I have with Vocera is that the cost of a voice license on their device is hundreds...
Login or Create an Account to see details.
Value
The Vocera Platform isn't very secure, and its quality isn't what we expect from a...
Login or Create an Account to see details.
Relationship, Product
The Vocera Platform has a very solid, customer-faced design. The solution is reliable, and the...
Login or Create an Account to see details.
Relationship
Something that Vocera could improve is their development and listening. The vendor relies too...
Login or Create an Account to see details.
Operations
A lot of people felt like they got the initial training and then were left to do training their own...
Login or Create an Account to see details.
Product
The ease of use for the end users is where we have some challenges. That is partially our fault...
Login or Create an Account to see details.
Loyalty
We are trying to figure out how we fit into Vocera’s road map. Edge is Vocera's go-to, future...
Login or Create an Account to see details.
Loyalty, Relationship
We are reinvestigating our relationship with Vocera to see whether the vendor can continue to be our...
Login or Create an Account to see details.
Loyalty
At this point, the product is part of our long-term plans because switching from one platform to...
Login or Create an Account to see details.
Culture
When we emphasized how challenged we were, Vocera came to us and brought some extra resources to...
Login or Create an Account to see details.
Operations
During our implementation, we struggled a lot with Vocera. We had problems with communication,...
Login or Create an Account to see details.
Relationship, Product
Vocera requires customers to obtain support by opening our application servers, and that is not okay...
Login or Create an Account to see details.
Product, Value
The biggest benefit of the system is that it is largely hands free.
Login or Create an Account to see details.
Product
The product’s voice recognition is subpar compared to what clinicians are accustomed to using on...
Login or Create an Account to see details.
Operations
The implementation went really well, but the vendor needs to do more work on their actual hardware...
Login or Create an Account to see details.
Culture, Value
At one point, we wanted to test some of the vendor’s new models without implementing them. We said...
Login or Create an Account to see details.
Value
People need to know that once they buy into the Vocera network, they will spend so much money that...
Login or Create an Account to see details.
Loyalty, Value
Ever since Stryker took over Vocera, they have forced anybody using the Vocera ecosystem to start...
Login or Create an Account to see details.
Product
The Vocera Platform doesn't interact with our billing system and scheduling system like we were told...
Login or Create an Account to see details.
Operations, Product
The Vocera Platform is very self-explanatory and easy to use when we are set up. We can have...
Login or Create an Account to see details.
Relationship
The support is good. Vocera provides us with a contact who we have a regular call with. The last...
Login or Create an Account to see details.
Value
We pay a very high price for The Vocera Platform. There could be more functionalities for the money...
Login or Create an Account to see details.
Culture
We were promised certain functionalities in the beginning after we bought The Vocera Platform, and...
Login or Create an Account to see details.
Relationship, Product
From a communications standpoint, Vocera partners with Nuance, but the voice recognition...
Login or Create an Account to see details.
Product
Our biggest challenge is physician adoption, but that is not because of Vocera. We require security...
Login or Create an Account to see details.
Loyalty
The products we have today aren’t as robust as we need when it comes to having a connected device...
Login or Create an Account to see details.
Relationship
Vocera is not proactive. They are reactive in that we have to tell them when something is wrong. We...
Login or Create an Account to see details.
Relationship
Vocera could be a little more proactive when something goes down. Vocera has systems in place to...
Login or Create an Account to see details.
Product
When the Vocera mobile app works great, things are awesome. But the app has a lot of trouble working...
Login or Create an Account to see details.
Operations
The implementation was generally very well orchestrated and executed. When we wanted to upgrade the...
Login or Create an Account to see details.
Product
The navigation within the platform could be worked on. As we get deeper down into the admin aspect...
Login or Create an Account to see details.
Loyalty
We are going to be migrating to Vocera’s Edge platform soon because we want to be cloud based. That...
Login or Create an Account to see details.
Relationship
We actually have regular meetings with our salesperson and one of the higher-up support people. It...
Login or Create an Account to see details.
Operations, Product
We like the ease of access in The Vocera Platform. With proper training, the system becomes a very...
Login or Create an Account to see details.
Product
For the most part, Vocera has done pretty well with the platform. The system has had some little...
Login or Create an Account to see details.
Relationship, Product
I have found that clinical network devices have really bad software at the bottom of them, no matter...
Login or Create an Account to see details.
Loyalty, Relationship
Vocera is committed to trying to solve problems. They were recently acquired by a much larger...
Login or Create an Account to see details.
Loyalty, Product
Vocera's system is a hands-free system, and it works quite well. It doesn't really have a competitor...
Login or Create an Account to see details.
Relationship
The vendor used to be very proactive, but they stopped doing that for some reason.
Login or Create an Account to see details.
​
Featured Reports
Preferences