Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Clinical Communications on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Vocera Platform Comments
Filtered view: All

KLAS Research Director - Paul Hess
Subject Expert

Paul Hess

Research Director

paul.hess@klasresearch.com

(801) 404-5410

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Clinical Communications on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

The system's ease of use depends on the actual end user. I have quite a few people who find it easy...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I speak to Vocera a lot one-on-one, and I don’t hold anything back. So if there is an issue, I just...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give Vocera an even higher score if I could. We are going to be expanding, so the system...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vocera is expensive, but I understand why. I would still agree with their pricing.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The breakdown on our Vocera implementation was only because our project managers ended up being...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sometimes Vocera updates and upgrades, and I don't like all of it. Some of the logging that Vocera...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been able to create lots of different things now as far as the servers go. We created a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Some of our issues with Vocera Platform are related to support. We have an admin who works with our...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Vocera isn't great at testing. They say they are going to, but I don't think their testing is very...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our original training for Vocera Platform was not good, and our knowledge of the product has only...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we first went live, Vocera Platform did not work as promoted. As we have added Vocera Badges,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Vocera has put out some new badges. I have not found out how well those are working yet, but at...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The most beneficial thing about Vocera Platform is its integration with our private branch exchange...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera keeps all of their promises. Vocera is very active in taking care of all of their users....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't know what we would do without the system. It has sped up the time and decreased redundancies...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor generally listens pretty well to what our needs are and tries to come up with solutions...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

After we had our initial go-live, we had someone that came back to see how we were doing with Vocera...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera Platform is simple. Anybody can use it. I would say our satisfaction is going to improve...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We like the platform. It is not like GroupMe and is protected.

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A challenge is the system has to have an admin to create a group. The group has to be sent some...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Vocera is touting their newer badges as being great, but those have a few flaws in them.

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I haven't talked to anybody from Vocera who hasn't been super helpful. Even when the issue isn't...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are not using Vocera Platform the way we could potentially be using it. But I do like the fact...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera Platform is good for rapid response when something is needed immediately or the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera Platform mainly allows nurses to talk to each other. Nurses can talk to doctors and get to...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we deployed the system, COVID-19 was really just ramping up. Travel was restricted, and we...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some of the other equipment we have here is not up to date, and we can’t integrate it with Vocera's...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is excellent in terms of staying in touch and setting up meetings if we need them. The...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The system is a little involved and takes people a long time to learn, but it isn't terrible. The...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

When we reach out to the vendor, we get an immediate response to questions and issues.

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I like Vocera. We use their badges around our hospital, but we also have them connected to our...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vocera's platform is a great tool, but Epic is starting to dabble in the realm of clinical...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like Vocera's platform. It is a great solution and has expandable functionality. It has great...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A lot of times, Vocera is blamed for things that aren't Vocera-related issues and are actually...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

So far, our experience with Vocera has been good. Vocera Platform is a pretty good system, and the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our implementation was good, but we had a lot of issues with the new badges that Vocera deployed at...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Vocera Platform's ease of use is mixed. We have different kinds of badges, and we get a lot of...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

With our current badges, everything seems flawless. Vocera Platform is a pretty viable solution for...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We seldom have any issues with upgrades or implementations with Vocera's platform. It is rock-solid...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We are just starting to look at some of Vocera's new technology, and we are considering using Vocera...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have had a long relationship with Vocera. They excel at providing good support. I never hear...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Vocera's platform is a good, solid product. It helps our organization deliver good patient care and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have only had one really bad thing happen with Vocera's platform. We bought Collaboration Suite...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For people who have language problems, the platform is harder to use. But most people have no...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Vocera is a very good company to work with. Their support is really good. We go to the support...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't necessarily want to say bad things about the system, but we have been in the process of...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If I were to start over today, I think I would buy the solution again because I haven't seen a whole...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I can't really think of any promises the vendor made that they weren't able to keep. If there was...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has been very, very responsive and proactive with us. We have an account representative,...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It would be nice to see some messaging through the platform. We get pages that are noisy and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are pretty sophisticated users. We had a person who was really knowledgeable about the system and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The tool is very useful. It definitely performs very well in our environment. One of the things that...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution is part of our long-term plans. We have had some people in upper management that are...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor helped us with an upgrade that ended up taking a totally unacceptable amount of time to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Pulling certain reports causes issues. The vendor's support people have said the issue is being...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor will often provide discounts when we are buying a certain amount of equipment. For...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor does exceedingly well with their technical support. Every time we have any server...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The battery life on the product has been pretty good. The vendor's equipment is solid. The problem...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor could check up on their customers more often in order to see how things are going. They...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera's frontline support people tend to not have a full understanding of what we are asking...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The main reason we would choose Vocera's clinical communications platform again is because of the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One outcome of the platform is due to the fact that it integrates with our EMR. When consults are...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have leveraged the Vocera system for some sepsis alerts. The system takes information from the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera built an API around their web interface. We have developed a new in-house texting solution...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have had a few issues with things that are supposed to work but don't. For example, a certain...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

From an end-user standpoint, Vocera Platform requires less interaction to make things work than most...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Vocera has been very resource intensive so far. That is partly due to our implementation. I think...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Vocera's support is very good. We have had our share of issues, but Vocera has always been very...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

The hard part about the proactive service is that it always seems like Vocera is trying to upsell...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Vocera Platform is being sunsetted and replaced with a new product called Vocera Vina. The...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

We initially brought Vocera product in when we expanded the size of our emergency room and inpatient...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Vocera Platform is integrated with the phone system but not much else. Our integration is pretty...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

When COVID-19 hit, the hands-free voice function of Vocera Platform was really nice. We were able to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Vocera does a very good job of keeping their promises. Vocera is engaged with us, listens to us, and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The Vocera technology serves a purpose. Vocera has been a big partner for us for a long time. They...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We don’t necessarily need a badge to use Vocera's system. We can put the app on a phone. The vendor...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Vocera has been a differentiator for us because of the communication needs and flexibility. Vocera...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Vocera has definitely prepared us with the resources we need to effectively train the organization.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Vocera’s integrations have been seamless. They have really made us functional.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera is developing a direct patient-to-caregiver system. The patient has to have an easy way to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vocera Collaboration Suite isn’t a solution we considered strategic for us; we don’t give any...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have seen more maintenance issues with Vocera than I have with other vendors we work with. Vocera...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vocera seems more like a company focused on hardware, badges, and the integration piece of the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I never talk to Vocera’s executives; I just pay the bill.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera Collaboration Suite is well received by patients. Patients like the interaction. The system...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera is above average for responsiveness and getting to the bottom of issues we are having. Vocera...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are integrating with all kinds of documentation systems and reporting systems. With integration...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera has the phone app for messaging and for getting the alerts. I have been relatively happy with...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera’s product has been good. There is always room for improvement, but the ease of use is pretty...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t think there has been much training on the solution from an administration side. The vendor...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports