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Vocera Platform Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
CISO
Service and Support
Vocera's support is very good. We have had our share of issues, but Vocera has always been very...
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CISO
Other Observations & Comments
The hard part about the proactive service is that it always seems like Vocera is trying to upsell...
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CISO
Functionality and Upgrades
Vocera Platform is being sunsetted and replaced with a new product called Vocera Vina. The...
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CISO
Other Observations & Comments
We initially brought Vocera product in when we expanded the size of our emergency room and inpatient...
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CISO
Other Observations & Comments
Vocera Platform is integrated with the phone system but not much else. Our integration is pretty...
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CISO
Functionality and Upgrades
When COVID-19 hit, the hands-free voice function of Vocera Platform was really nice. We were able to...
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CIO
Relationship
Vocera does a very good job of keeping their promises. Vocera is engaged with us, listens to us, and...
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CIO
Technology
The Vocera technology serves a purpose. Vocera has been a big partner for us for a long time. They...
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CIO
Interfacing and Integration
We don’t necessarily need a badge to use Vocera's system. We can put the app on a phone. The vendor...
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CIO
Relationship
Vocera has been a differentiator for us because of the communication needs and flexibility. Vocera...
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CIO
Implementation and Training
Vocera has definitely prepared us with the resources we need to effectively train the organization.
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CIO
Interfacing and Integration
Vocera’s integrations have been seamless. They have really made us functional.
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Manager
Functionality and Upgrades
Vocera is developing a direct patient-to-caregiver system. The patient has to have an easy way to...
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Director
Future Outlook
Vocera Collaboration Suite isn’t a solution we considered strategic for us; we don’t give any...
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Director
Functionality and Upgrades
I have seen more maintenance issues with Vocera than I have with other vendors we work with. Vocera...
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Director
Technology
Vocera seems more like a company focused on hardware, badges, and the integration piece of the...
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Director
Other Observations & Comments
I never talk to Vocera’s executives; I just pay the bill.
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Manager
Functionality and Upgrades
Vocera Collaboration Suite is well received by patients. Patients like the interaction. The system...
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Manager
Relationship
Vocera is above average for responsiveness and getting to the bottom of issues we are having. Vocera...
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Manager
Interfacing and Integration
We are integrating with all kinds of documentation systems and reporting systems. With integration...
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Manager
Functionality and Upgrades
Vocera has the phone app for messaging and for getting the alerts. I have been relatively happy with...
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Manager
Service and Support
Vocera’s product has been good. There is always room for improvement, but the ease of use is pretty...
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Manager
Implementation and Training
I don’t think there has been much training on the solution from an administration side. The vendor...
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Director
Interfacing and Integration
Vocera has their own middleware, and they tend to want to replace other types of middleware. The...
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Director
Relationship
The vendor’s executive involvement is great. The vendor has an excellent leadership team that tries...
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Director
ROI / Cost (care and feeding)
Our satisfaction with Vocera will likely remain the same, depending on what COVID-19 brings. All...
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Director
Service and Support
For COVID-19, Vocera looked at their platforms and equipment to see how to quickly deliver to...
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Director
Functionality and Upgrades
At this point, Vocera’s product is part of our long-term plans. The vendor is beginning to get more...
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Director
Functionality and Upgrades
I don’t know whether I would buy the product again. Based on the other vendors we use now, we would...
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Director
Functionality and Upgrades
We have enjoyed the flexibility with Vocera because we can create various types of roles that cross...
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Director
Service and Support
I struggle with Vocera’s optimization processes. The way things are set up right now is that all...
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Director
ROI / Cost (care and feeding)
There seem to be some differences between Vocera Care Rounds and Vocera Collaboration Suite when it...
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Director
Implementation and Training
We had some problems with the implementation. Vocera’s team members weren't fully knowledgeable...
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Director
Relationship
The vendor executives are pretty available. They are present, especially whenever our executive...
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Director
Functionality and Upgrades
There are challenges related to alert fatigue, and part of those challenges come from the design. I...
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Director
Technology
Vocera did make a difference in their newest model, but there is a touch screen, and it is...
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Director
Implementation and Training
The vendor does offer computerized training modules, and we have implemented those into our system....
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Director
Relationship
The biggest piece I would like to see the vendor do better is related to alarm management and best...
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Director
Technology
One piece we are missing is in the design of the device. It can be pretty rude; it interrupts...
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Director
Service and Support
Vocera worked with the members of my team while we were evaluating Bluetooth headsets for COVID-19...
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Director
Lessons Learned
We are reconciling what tools the Vocera system offers versus what our enterprise system offers. I...
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Director
Technology
Vocera’s newest model and their former model are a little bit heavy, and they both tug on people's...
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Director
Technology
Our staff members wanted to use the Vocera device as a handheld phone, but they weren't able to do...
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Director
Service and Support
There are different levels of understanding in terms of reports. There is a lot of good reporting,...
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Nurse
Other Observations & Comments
The overall product quality is good. The clips on the batteries break a lot though.
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Nurse
Other Observations & Comments
We haven’t seen any new technology. We had a recent upgrade, but we haven’t heard about any new products....
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Nurse
ROI / Cost (care and feeding)
Vocera Collaboration Suite helps meet our patients’ needs. We are able to be more responsive to...
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Nurse
ROI / Cost (care and feeding)
We received our money's worth. I was here when we didn’t have Vocera Collaboration Suite, so I...
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Director
Technology
I can't say anything bad about Vocera’s system and the way it works. Users may have some privacy...
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Director
ROI / Cost (care and feeding)
I would say that Vocera keeps all their promises. The only thing I don’t like about Vocera is that...
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Director
ROI / Cost (care and feeding)
Vocera charges for every little thing, but they work with us. There is wiggle room. For a sole...
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Director
Service and Support
Doing an upgrade on a server is scary. Given the knowledge base and information, I would like to see...
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Director
Implementation and Training
Vocera's system doesn’t require too much training. One of the neat things about Vocera is they...
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Director
Other Observations & Comments
There are some sites that have Vocera administrators, but those are not cheap. If we can do support...
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Director
Functionality and Upgrades
I don’t think my organization knew the full capacity of the system until I showed them everything it...
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Director
Other Observations & Comments
I would change only one thing about Vocera because I am so pleased with the product. I wouldn’t have...
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Director
Technology
Vocera just released a smartphone that is not certified for VA because we can't use texting unless...
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Director
Service and Support
The vendor's support is great, but I just wish the vendor had on-site support too.
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Director
Relationship
Vocera is very proactive. The executive I know in our region is very involved. Someone high up...
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Director
ROI / Cost (care and feeding)
The system is expensive. Vocera charges for everything.
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Director
Other Observations & Comments
I have already recommended the system many times. I prefer Vocera's solution over any other device I...
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Director
Functionality and Upgrades
A couple of our labs want to utilize the system, but they are cautious about how to do that. With...
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Director
Implementation and Training
In terms of implementation services, we get full support from Vocera. The ease of use for end users...
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Director
Functionality and Upgrades
In some ways, the product’s functionality is not meeting our needs. Vocera does a good job of...
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Director
ROI / Cost (care and feeding)
The suite is very expensive. I think a lot of the expense comes from the implementation and...
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Manager
ROI / Cost (care and feeding)
Vocera avoids charging for every little thing if we press them on it, so if they start charging us...
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Manager
Service and Support
Vocera’s support services are great. Vocera is spot-on with those. I have been engaged with some of...
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Manager
Functionality and Upgrades
The product's UI could use some polishing. It has some odd behavior. The system behaves as it is...
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Manager
Interfacing and Integration
The integration between Vocera's solution and another solution is a huge selling point for us. If...
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VP/Other Executive
ROI / Cost (care and feeding)
Vocera is pretty good about not nickel-and-diming us, but the solution is expensive. Getting...
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VP/Other Executive
Functionality and Upgrades
With Vocera, we have done some upgrades, and there have been some misses. There haven't been major...
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VP/Other Executive
Relationship
Vocera doesn't do any live monitoring of the system. I don't think that they even offer that. We...
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CIO
Relationship
I consider us to be a good Vocera customer. We have good relations with them, but things haven’t...
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CIO
Functionality and Upgrades
I would give the basic capabilities of Vocera Collaboration Suite strong marks. I would recommend...
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CIO
Interfacing and Integration
We have a smattering of vendors in the secure communication arena, including Vocera. With all of...
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CIO
Other Observations & Comments
Vocera’s stock price has been all over the place recently. They have had some ups and downs. I don’t...
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CIO
Other Observations & Comments
Vocera doesn’t have much room to get better, and that leaves a lot of room for them to go down. They...
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VP/Other Executive
ROI / Cost (care and feeding)
Vocera’s system is very expensive. If we were to start from scratch again, we might go a different...
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VP/Other Executive
Other Observations & Comments
Integrations are there. Some of them are very difficult, and I think Vocera is growing those...
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VP/Other Executive
Functionality and Upgrades
There is a lot of robustness in some of the reporting capabilities, but not every organization needs...
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VP/Other Executive
Relationship
We had a representative who was dedicated to us for a long time but who got promoted. We spun our...
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VP/Other Executive
Functionality and Upgrades
We started to roll out badges specifically to our management team because we saw that the solution...
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VP/Other Executive
Functionality and Upgrades
We want to get rid of pagers; they are antiquated. Pagers use one-way communication, and we don’t...
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VP/Other Executive
Service and Support
The support team that came on-site understood elbow-to-elbow clinical support. Vocera isn’t like an...
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VP/Other Executive
Functionality and Upgrades
It is funny to see leaders of other organizations trying to put together different technologies to...
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VP/Other Executive
Lessons Learned
In the last few years, we have gotten into the robustness of what the system can do with critical...
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VP/Other Executive
ROI / Cost (care and feeding)
Vocera has done a great job at driving outcomes. We have gotten over some hurdles, and Vocera has...
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Director
Functionality and Upgrades
Things are going well with Vocera Collaboration Suite. It is essentially our main source of...
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Director
Functionality and Upgrades
There are a couple of ways that nurses can make a call within the app. They can navigate to the...
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Director
Relationship
Vocera's implementation and upgrades have always been really good. We have always had a really good...
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CIO
Implementation and Training
I was really impressed with the implementation and the resources that came on-site. Most of our...
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CIO
Relationship
One of our executives started chatting with Vocera, and I don’t know what happened, but I am just...
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CIO
Relationship
We are at a point now where we need to step back with the access-point density of the Vocera system...
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CIO
Implementation and Training
The people in one of our specialty departments don’t particularly care for Vocera’s system, and it...
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CIO
Implementation and Training
Our biggest problem right now is training on the system. We have had a significant amount of...
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CIO
Functionality and Upgrades
Sometimes it is challenging when a device doesn’t recognize a name. One of the biggest cultural...
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CIO
Functionality and Upgrades
The staff fell in love with the push-to-talk feature on the Vocera badges that mimics a radio. It...
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CIO
Functionality and Upgrades
We do send some messages out to the Vocera badges, but it is not intuitive to text from a voice...
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CIO
Win/Loss - Why they were selected (by current clients)
Our switchboard people do use the system quite a bit for contacting providers, and they use the...
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CIO
Functionality and Upgrades
The badges have not been well adopted, but we have had good luck at every place we have tried to run...
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CIO
Functionality and Upgrades
I can send a message from a Vocera device as a text message to someone’s phone. That is a great way...
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CIO
Functionality and Upgrades
There is an alerting feature on the badge with an audible alarm. The badges even have a small...
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