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User Commentary

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Director

Vocera Platform is a great product. The only shortcomings we have had aren't necessarily a problem...

Oct 2021
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Director

I have seen the ease of use for the clinicians, and I have used the system while walking through the...

Oct 2021
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Director

If someone were choosing to go with a communication platform like Vocera, I would highly recommend...

Oct 2021
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Director

Vocera is quick to jump in and provide resources to help us as needed. They always seem to be...

Oct 2021
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Director

With Vocera, we seem to be paying for what we get. In situations with other vendors, we buy the main...

Oct 2021
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Director

It has been a while since I have had to do training with Vocera, but they have provided a lot of...

Oct 2021
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Director

Vocera is constantly reaching out and making us aware of innovations, new upgrades, and any bug...

Oct 2021
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Director

I have never had to work with anyone from Vocera beyond my account representative and the sales...

Oct 2021
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Director

We are waiting to see what direction we decide to go, but at least for the next couple of years,...

Oct 2021
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CTO

At times, Vocera's service is horrible, but at times, it is good. Vocera is the epitome of average....

Sep 2021
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CTO

Vocera needs to look at other modern technologies that are out there right now. At the time Vocera...

Sep 2021
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CTO

Vocera does bring best practices to the table, but a lot of the best practices are to only use...

Sep 2021
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Analyst/Coordinator

The main issue we have had with Vocera Platform isn’t necessarily related to the system itself. We...

Aug 2021
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Analyst/Coordinator

We have some issues with voice recognition. We submit a lot of tickets for things that Vocera...

Aug 2021
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Analyst/Coordinator

We mainly use Vocera Platform for communication between staff members. We have set up groups and...

Aug 2021
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Analyst/Coordinator

I can have Vocera Platform on my smartphone. I can locate people that way. When users have the...

Aug 2021
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Analyst/Coordinator

Users don’t need to have Smartbadge because they can use the Vocera Platform app on their phones....

Aug 2021
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Analyst/Coordinator

Vocera does innovate, but they do not innovate as quickly as we would like. Other vendors' voice...

Aug 2021
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Analyst/Coordinator

The Vocera system is good. Vocera does everything they can to support our integration goals. Our...

Aug 2021
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Director

Vocera Platform is easy to use and simple to manage and set up. We have several locations that are...

Aug 2021
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Director

We haven't had the adoption that we would have liked, and that is a bit frustrating. We have had...

Aug 2021
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Director

We rarely need support from Vocera, but when we do reach out, they are good at resolving our issues....

Aug 2021
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Director

The system's ease of use depends on the actual end user. I have quite a few people who find it easy...

Jul 2021
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Director

I speak to Vocera a lot one-on-one, and I don’t hold anything back. So if there is an issue, I just...

Jul 2021
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Director

I would give Vocera an even higher score if I could. We are going to be expanding, so the system...

Jul 2021
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Director

Vocera is expensive, but I understand why. I would still agree with their pricing.

Jul 2021
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Director

The breakdown on our Vocera implementation was only because our project managers ended up being...

Jul 2021
||
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Director

Sometimes Vocera updates and upgrades, and I don't like all of it. Some of the logging that Vocera...

Jul 2021
||
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Director

We have been able to create lots of different things now as far as the servers go. We created a...

Jul 2021
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Analyst/Coordinator

Some of our issues with Vocera Platform are related to support. We have an admin who works with our...

Jul 2021
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Analyst/Coordinator

Vocera isn't great at testing. They say they are going to, but I don't think their testing is very...

Jul 2021
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Analyst/Coordinator

Our original training for Vocera Platform was not good, and our knowledge of the product has only...

Jul 2021
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Analyst/Coordinator

When we first went live, Vocera Platform did not work as promoted. As we have added Vocera Badges,...

Jul 2021
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Analyst/Coordinator

Vocera has put out some new badges. I have not found out how well those are working yet, but at...

Jul 2021
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Manager

The most beneficial thing about Vocera Platform is its integration with our private branch exchange...

Apr 2021
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Manager

Vocera keeps all of their promises. Vocera is very active in taking care of all of their users....

Apr 2021
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Director

I don't know what we would do without the system. It has sped up the time and decreased redundancies...

Mar 2021
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Director

The vendor generally listens pretty well to what our needs are and tries to come up with solutions...

Mar 2021
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Director

After we had our initial go-live, we had someone that came back to see how we were doing with Vocera...

Mar 2021
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Manager

Vocera Platform is simple. Anybody can use it. I would say our satisfaction is going to improve...

Mar 2021
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Director

We like the platform. It is not like GroupMe and is protected.

Mar 2021
||
(0)
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Director

A challenge is the system has to have an admin to create a group. The group has to be sent some...

Mar 2021
||
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Analyst/Coordinator

Vocera is touting their newer badges as being great, but those have a few flaws in them.

Mar 2021
||
(0)
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Analyst/Coordinator

I haven't talked to anybody from Vocera who hasn't been super helpful. Even when the issue isn't...

Mar 2021
||
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Manager

We are not using Vocera Platform the way we could potentially be using it. But I do like the fact...

Mar 2021
||
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Manager

Vocera Platform is good for rapid response when something is needed immediately or the...

Mar 2021
||
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Manager

Vocera Platform mainly allows nurses to talk to each other. Nurses can talk to doctors and get to...

Mar 2021
||
(0)
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Director

When we deployed the system, COVID-19 was really just ramping up. Travel was restricted, and we...

Mar 2021
||
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Director

Some of the other equipment we have here is not up to date, and we can’t integrate it with Vocera's...

Mar 2021
||
(0)
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Director

The vendor is excellent in terms of staying in touch and setting up meetings if we need them. The...

Mar 2021
||
(0)
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Nurse

The system is a little involved and takes people a long time to learn, but it isn't terrible. The...

Mar 2021
||
(0)
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Nurse

When we reach out to the vendor, we get an immediate response to questions and issues.

Mar 2021
||
(0)
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CMIO

I like Vocera. We use their badges around our hospital, but we also have them connected to our...

Mar 2021
||
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Director

Vocera's platform is a great tool, but Epic is starting to dabble in the realm of clinical...

Mar 2021
||
(0)
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Director

I like Vocera's platform. It is a great solution and has expandable functionality. It has great...

Mar 2021
||
(0)
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Director

A lot of times, Vocera is blamed for things that aren't Vocera-related issues and are actually...

Mar 2021
||
(0)
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Analyst/Coordinator

So far, our experience with Vocera has been good. Vocera Platform is a pretty good system, and the...

Mar 2021
||
(0)
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Analyst/Coordinator

Our implementation was good, but we had a lot of issues with the new badges that Vocera deployed at...

Mar 2021
||
(0)
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Analyst/Coordinator

Vocera Platform's ease of use is mixed. We have different kinds of badges, and we get a lot of...

Mar 2021
||
(0)
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Analyst/Coordinator

With our current badges, everything seems flawless. Vocera Platform is a pretty viable solution for...

Mar 2021
||
(0)
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CIO

We seldom have any issues with upgrades or implementations with Vocera's platform. It is rock-solid...

Mar 2021
||
(0)
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CIO

We are just starting to look at some of Vocera's new technology, and we are considering using Vocera...

Mar 2021
||
(0)
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CIO

We have had a long relationship with Vocera. They excel at providing good support. I never hear...

Mar 2021
||
(0)
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CIO

Vocera's platform is a good, solid product. It helps our organization deliver good patient care and...

Mar 2021
||
(0)
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CIO

We have only had one really bad thing happen with Vocera's platform. We bought Collaboration Suite...

Mar 2021
||
(0)
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Analyst/Coordinator

For people who have language problems, the platform is harder to use. But most people have no...

Mar 2021
||
(0)
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Analyst/Coordinator

Vocera is a very good company to work with. Their support is really good. We go to the support...

Mar 2021
||
(0)
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Director

I don't necessarily want to say bad things about the system, but we have been in the process of...

Feb 2021
||
(0)
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Director

If I were to start over today, I think I would buy the solution again because I haven't seen a whole...

Feb 2021
||
(0)
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Director

I can't really think of any promises the vendor made that they weren't able to keep. If there was...

Feb 2021
||
(0)
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Director

The vendor has been very, very responsive and proactive with us. We have an account representative,...

Feb 2021
||
(0)
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Director

It would be nice to see some messaging through the platform. We get pages that are noisy and...

Feb 2021
||
(0)
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Director

We are pretty sophisticated users. We had a person who was really knowledgeable about the system and...

Feb 2021
||
(0)
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Manager

The tool is very useful. It definitely performs very well in our environment. One of the things that...

Feb 2021
||
(0)
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Manager

The solution is part of our long-term plans. We have had some people in upper management that are...

Feb 2021
||
(0)
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Manager

The vendor helped us with an upgrade that ended up taking a totally unacceptable amount of time to...

Feb 2021
||
(0)
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Manager

Pulling certain reports causes issues. The vendor's support people have said the issue is being...

Feb 2021
||
(0)
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Manager

The vendor will often provide discounts when we are buying a certain amount of equipment. For...

Feb 2021
||
(0)
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Manager

The vendor does exceedingly well with their technical support. Every time we have any server...

Feb 2021
||
(0)
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Manager

The battery life on the product has been pretty good. The vendor's equipment is solid. The problem...

Feb 2021
||
(0)
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Manager

The vendor could check up on their customers more often in order to see how things are going. They...

Feb 2021
||
(0)
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Manager

Vocera's frontline support people tend to not have a full understanding of what we are asking...

Feb 2021
||
(0)
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Manager

The main reason we would choose Vocera's clinical communications platform again is because of the...

Feb 2021
||
(0)
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Manager

One outcome of the platform is due to the fact that it integrates with our EMR. When consults are...

Feb 2021
||
(0)
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Manager

We have leveraged the Vocera system for some sepsis alerts. The system takes information from the...

Feb 2021
||
(0)
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Manager

Vocera built an API around their web interface. We have developed a new in-house texting solution...

Feb 2021
||
(0)
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VP/Other Executive

We have had a few issues with things that are supposed to work but don't. For example, a certain...

Feb 2021
||
(0)
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VP/Other Executive

From an end-user standpoint, Vocera Platform requires less interaction to make things work than most...

Feb 2021
||
(0)
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VP/Other Executive

Vocera has been very resource intensive so far. That is partly due to our implementation. I think...

Feb 2021
||
(0)
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CISO

Vocera's support is very good. We have had our share of issues, but Vocera has always been very...

Jan 2021
||
(0)
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CISO

The hard part about the proactive service is that it always seems like Vocera is trying to upsell...

Jan 2021
||
(0)
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CISO

Vocera Platform is being sunsetted and replaced with a new product called Vocera Vina. The...

Jan 2021
||
(0)
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CISO

We initially brought Vocera product in when we expanded the size of our emergency room and inpatient...

Jan 2021
||
(0)
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CISO

Vocera Platform is integrated with the phone system but not much else. Our integration is pretty...

Jan 2021
||
(0)
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CISO

When COVID-19 hit, the hands-free voice function of Vocera Platform was really nice. We were able to...

Jan 2021
||
(0)
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CIO

Vocera does a very good job of keeping their promises. Vocera is engaged with us, listens to us, and...

Dec 2020
||
(0)
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CIO

The Vocera technology serves a purpose. Vocera has been a big partner for us for a long time. They...

Dec 2020
||
(0)
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CIO

We don’t necessarily need a badge to use Vocera's system. We can put the app on a phone. The vendor...

Dec 2020
||
(0)
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CIO

Vocera has been a differentiator for us because of the communication needs and flexibility. Vocera...

Dec 2020
||
(0)
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CIO

Vocera has definitely prepared us with the resources we need to effectively train the organization.

Dec 2020
||
(0)
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CIO

Vocera’s integrations have been seamless. They have really made us functional.

Dec 2020
||
(0)
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Manager

Vocera is developing a direct patient-to-caregiver system. The patient has to have an easy way to...

Dec 2020
||
(0)
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Director

Vocera Collaboration Suite isn’t a solution we considered strategic for us; we don’t give any...

Dec 2020
||
(0)
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Director

I have seen more maintenance issues with Vocera than I have with other vendors we work with. Vocera...

Dec 2020
||
(0)
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Director

Vocera seems more like a company focused on hardware, badges, and the integration piece of the...

Dec 2020
||
(0)
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Director

I never talk to Vocera’s executives; I just pay the bill.

Dec 2020
||
(0)
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Manager

Vocera Collaboration Suite is well received by patients. Patients like the interaction. The system...

Dec 2020
||
(0)
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