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Merge VNA Commentary
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Loyalty

We have made a strategic decision to convert from Merge VNA to another vendor’s VNA. I think it is...

Mar 2024
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Manager

Operations, Product

We did a real upgrade on Merge Universal Viewer, and we didn't get the expected functionality...

Mar 2024
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Manager

Relationship, Product

In terms of interoperability, Merge VNA is pretty good. We have a pretty good, decent relationship...

Mar 2024
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Manager

Product

Merge VNA has some compatibility issues that the vendor hasn't gotten to. We would like Merge VNA to...

Feb 2024
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Manager

Product

We have never really tried to do anything with Merge VNA beyond just using it.

Feb 2024
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Manager

Relationship

We would like to see more responsiveness and communication from Merative's support team.

Feb 2024
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Analyst/Coordinator

Loyalty, Product

Merge VNA is starting to fall a little bit. The version of the system we upgraded to has been okay....

Feb 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

Merge VNA supports our organization's integration and interoperability goals immensely. That is...

Feb 2024
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Analyst/Coordinator

Loyalty

I am a little sad that I might have to give the system up in the coming years because my...

Feb 2024
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Analyst/Coordinator

Relationship, Value

The people who we work with at Merative are really good, and Merative is good about keeping all...

Feb 2024
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Director

Relationship

Our experience with Merative has been positive. They have been doing a good job of trying to partner...

Jan 2024
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Director

Product

The architecture of Merge VNA is perfect. It has redundant servers, so we can upgrade one while the...

Jan 2024
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Manager

Relationship

Merge VNA is the least satisfactory product Merative has in terms of support and functionality. We...

Dec 2023
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Manager

Relationship

We specifically ask other vendors we work with what they have done with Merative, and all of them...

Dec 2023
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Manager

Product

Merge VNA receives images, but the images aren’t viewable properly in our PACS. The biggest issue is...

Dec 2023
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Manager

Product

What is working well in Merge VNA is that everything is in a GUI. There is still a lot of stuff that...

Dec 2023
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CEO/President

Loyalty, Relationship

Merge Healthcare is starting to go back to their roots of having a small feel and innovating at the...

Dec 2023
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CEO/President

Loyalty, Relationship

Support is good, and things are moving forward and in the right direction. The team is back to...

Dec 2023
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Manager

Relationship

With Merative as a vendor, I would like to see better support and better project management. The...

Dec 2023
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(0)
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Manager

Relationship

The vendor has made promises about potential hotfixes and things like that, but some of those...

Dec 2023
||
(0)
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Manager

Loyalty, Product

I would like to see Merative continue to work toward a universal system back end instead of having...

Dec 2023
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(0)
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Manager

Product

The product's integration abilities are pretty good. Everything we have done in the product has...

Dec 2023
||
(0)
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Manager

Culture, Value

The vendor charges for a lot of little things. That may have to do with where we are and where we...

Dec 2023
||
(0)
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Manager

Operations

I don't know how much training there is for the system. VNAs are more about back-end storage. The...

Dec 2023
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Analyst/Coordinator

Relationship, Operations

When things are brought to the vendor as a team, it takes them a while to implement and deliver the...

Dec 2023
||
(0)
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Manager

Operations, Product

Merative has been trying to push us to consolidate the PACS with the VNA, but we have been trying...

Nov 2023
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(0)
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Manager

Relationship

Merative does not keep all their promises. We didn't get the final result of what we purchased....

Nov 2023
||
(0)
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Manager

Product, Value

We have fought with Merge VNA, but we have gotten it to do what we need it to do. We have used Merge...

Nov 2023
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Manager

Relationship

Merative used to be better at being proactive. They used to send us alerts and stuff to let us know...

Nov 2023
||
(0)
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Manager

Product

Merge VNA’s routing is its only saving grace. Its routing rules are good.

Nov 2023
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Manager

Product

I haven't seen a major change in Merge VNA in the time we have had it. The functionality we use it...

Nov 2023
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(0)
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Manager

Relationship

Some high points of working with Merative are the support side and the vendor's customer success people....

Nov 2023
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(0)
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Director

Product

I like that Merge VNA is stable and that it integrates with multiple vendors' systems.

Aug 2023
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Director

Relationship

We have regular meetings with the Merative teams to discuss support and projects and a regular...

Aug 2023
||
(0)
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Manager

Loyalty, Operations, Product

We had an upgrade for Merge VNA, and it didn’t go very well. Certain things went well, but there are...

Aug 2023
||
(0)
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Manager

Relationship

Merative does what they tell us they are going to do, but there are problems. However, they have...

Aug 2023
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(0)
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VP/Other Executive

Product

Right now, our instance of Merge VNA is housed; it is not a cloud VNA. That makes it susceptible to...

Aug 2023
||
(0)
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VP/Other Executive

Product

We could do better than we are doing now with Merge VNA, and that could be because of both our IT...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty

Merge VNA is not state of the art. It is hard to rate the product against current standards because...

Aug 2023
||
(0)
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Director

Relationship

We have been aggressive with Merge VNA, and we appreciate that it can stand on its own. It can also...

Aug 2023
||
(0)
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Director

Operations

We had a recent upgrade, and it went well, and things were smooth. I feel like the process was...

Aug 2023
||
(0)
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VP/Other Executive

Product

Overall, Merge VNA has been pretty good, and we have been quite happy with the solution’s performance....

Jul 2023
||
(0)
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Manager

Relationship, Product

We continue to be happy with Merative’s product and their support. Especially given the age of our...

Jul 2023
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(0)
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Manager

Relationship

I don't have to contact Merative for support more than once or twice a month on average. But one of...

Jul 2023
||
(0)
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Manager

Loyalty

We have more or less made the decision to leave Merative. Basically, the vendor hasn't been able to...

Jul 2023
||
(0)
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Manager

Product

The platform hasn't worked correctly since we installed it. It is like a roach motel. Studies check...

Jul 2023
||
(0)
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Manager

Relationship, Product

Ultimately, the system was supposed to replace our tape archive and put our disaster recovery...

Jul 2023
||
(0)
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Analyst/Coordinator

Value

I wouldn't buy Merge VNA again, mostly due to its performance and how difficult it is to get things...

Jun 2023
||
(0)
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Analyst/Coordinator

Operations

I would like the vendor to let us know what the results of their upgrades will be. I want to know...

Jun 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

I would like Merge VNA to be closer to a zero-footprint viewer. I would also like it to have...

Jun 2023
||
(0)
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Manager

Loyalty, Product

We are using the system for diagnostic and referential things, and we plan to scale it for both. We...

May 2023
||
(0)
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Manager

Loyalty

The system brings in certain studies. We needed a VNA that could support DICOM and non-DICOM...

May 2023
||
(0)
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Manager

Relationship

We receive good support from Merative's team members, and they understand the system and the other...

May 2023
||
(0)
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Manager

Product

Merge VNA’s administrative piece is pretty straightforward. I am not too familiar with the new...

May 2023
||
(0)
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Manager

Product, Value

The vendor is making some progress. We recently upgraded the VNA, and it is more robust than it was...

May 2023
||
(0)
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Manager

Product

We have had issues with the VNA system, which has not been as reliable as the other Merative systems....

May 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Relationship, Product, Product

To be proactive, Merative has a device that monitors everything in the product and sends out alerts...

Apr 2023
||
(0)
 Thank you  Helpful

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Manager

Product, Product

The system never goes down. It is very stable. Compared to all of the other VNAs in the market, the...

Apr 2023
||
(0)
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Manager

Product

If a patient goes to see two doctors and the first doctor says that the patient’s medical record...

Apr 2023
||
(0)
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Manager

Product

The VNA just sits there and works, and we don't actually interact with it a lot. But it has never...

Apr 2023
||
(0)
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Manager

Operations

When we went through our last upgrades for Merge VNA, Merative had me working with staff that was on...

Apr 2023
||
(0)
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Manager

Operations

The problem with training was that Merative did not sufficiently delve into topics that they really...

Apr 2023
||
(0)
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Manager

Product

The VNA is user friendly. It does what it is supposed to do very well, but it is not very intuitive...

Apr 2023
||
(0)
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Manager

Relationship, Product

The issues that I have had with Merative keeping promises have been related to bringing some...

Apr 2023
||
(0)
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