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Waystar Patient Access
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Director

We chose Waystar because most of the eligibility vendors can give us outpatient benefits and...

Sep 2021
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Director

I really think that Waystar’s involvement will improve their work.

Sep 2021
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Director

It has been business as usual for us since the Waystar acquisition of Recondo Technology. Waystar...

Sep 2021
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Director

We don't need to be trained on much with Recondo Patient Access at this time, but if I wanted any...

Sep 2021
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Director

The vendor makes us well aware of updates and maps everything out for us.

Jun 2021
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VP/Other Executive

The product's biggest strength is the bot technology and automation that allows us to avoid manually...

Jun 2021
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VP/Other Executive

There is not much that Waystar can’t do in terms of integrating their system with the host system or...

Jun 2021
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(0)
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VP/Other Executive

The workflow portal needs improvement. Waystar needs to solve the issue of having to search for a...

Jun 2021
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Manager

We would probably not buy the product again under Waystar. We would if Recondo Technology still...

May 2021
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Manager

Waystar tries to keep their promises. They say they do, but we are still waiting on some things....

May 2021
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(0)
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Manager

The vendor helped us set the system up so that patients could check what our prices were. We...

May 2021
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Manager

Waystar needs to beef up their ability to troubleshoot issues and implement new processes. For...

May 2021
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Manager

We have a contract with Waystar for authorizations, but we have not had good success with that. A...

May 2021
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Manager

We don’t need a whole lot of support. We have a monthly meeting with Waystar, and we discuss...

May 2021
||
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Manager

We use the system for pricing estimations, and that works great for patients. If a patient is...

May 2021
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Director

Our denials, eligibility requests, and authorizations have gone way down since we implemented the...

May 2021
||
(0)
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Director

I love Recondo Technology's customer service. When I have an issue, I call the vendor, and they take...

May 2021
||
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VP/Other Executive

Recondo is now owned by Waystar. It is a mess; there are so many changes going on. We love the...

May 2021
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VP/Other Executive

The vendor is responsive. If we reach out to them and say we have an issue or make some inquiry,...

May 2021
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Manager

Waystar has been reasonable about not nickel-and-diming us. We would like the vendor to give us a...

May 2021
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Manager

Waystar's major strengths are their product quality and support. They are prompt at resolving issues....

May 2021
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Manager

Recondo Patient Access seems to work fine when it is set up properly with our PM system....

Apr 2021
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Manager

The practices don't use the Waystar system directly for eligibility. They do everything through the...

Apr 2021
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Manager

Whether I would purchase Recondo Patient Access again would depend on what else is out there and...

Apr 2021
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Manager

I very much enjoy the technology. We have launched a specific piece of functionality that I am...

Apr 2021
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Manager

We have had some experiences with Waystar customer service not getting back to us in a very timely...

Apr 2021
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Manager

For the most part, when we need something from Waystar and can reach somebody, the vendor is open to...

Apr 2021
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VP/Other Executive

Waystar has done a good job in doing acquisitions, but they are still chasing a few companies....

Apr 2021
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(0)
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Manager

The only negative about the system is that when we request an enhancement, it may take a couple of...

Apr 2021
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Director

There were some bumps in the road with the leadership change when Recondo became absorbed into...

Apr 2021
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(0)
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Director

Our client account representative is amazing to the point where if they told me we were losing them,...

Apr 2021
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(0)
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Director

Waystar doesn’t avoid nickel-and-diming. We buy a package, and if we go through or exceed our...

Apr 2021
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Manager

Recondo Patient Access is a very good product. The vendor has dedicated advisors who help bridge...

Apr 2021
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(0)
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Manager

The vendor is doing well. They didn't skip a beat with their transitions. We had meetings with them...

Apr 2021
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(0)
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Manager

The solution requires some work. Its initial setup is obviously the most painful. We worked with the...

Apr 2021
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Director

Recondo Patient Access performs well. There are some issues that we see, but I don’t really believe...

Apr 2021
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Director

The system uses bots to go to each carrier’s active eligibility source. Then it takes that...

Apr 2021
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Director

Recondo Patient Access is easy to use; we just have to read and act on what we have read.

Apr 2021
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Director

We are very happy with the product. We actually have linked it to another software program for...

Apr 2021
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Director

Waystar has been very responsive. We have ongoing communications with them, and we have a formal...

Apr 2021
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Director

Waystar is constantly wanting to upgrade; we go through upgrades all the time. Waystar has done a...

Apr 2021
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Director

The only thing that I would have liked to have been different happened during COVID-19. Since we had...

Apr 2021
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Manager

Recondo Patient Access works very well. Any other system like Recondo Patient Access is only going...

Apr 2021
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(0)
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Manager

We don't have to be able to convey technical things with Recondo Patient Access. It is a very...

Apr 2021
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(0)
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Manager

A very awesome benefit for any eligibility piece is that it actually documents our benefits on our...

Apr 2021
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Manager

The product is not in our long-term plans, but that isn't because the system is not useful to us. We...

Apr 2021
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Director

I would like to see Waystar put more time into developing their software and working one-on-one with...

Apr 2021
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(0)
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Director

We like to know what changes the vendor is making to the system and what to look for instead of...

Apr 2021
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(0)
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Director

Waystar gave us some best practices for Recondo Patient Access. We have had the product for a long...

Apr 2021
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(0)
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Director

We asked Waystar to deliver a specialty module awhile ago, and we are still waiting for that....

Apr 2021
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(0)
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Manager

The vendor has done a great job of keeping their promises. We have been able to establish a really...

Apr 2021
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(0)
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Manager

Recondo Patient Access has been a big help to us. Before we had the solution, our staff members had...

Apr 2021
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(0)
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Director

The solution is not part of our long-term plans, but that is not due to unhappiness with Recondo. We...

Mar 2021
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(0)
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Director

Waystar could be communicating a little more proactively in terms of laying the groundwork of what...

Mar 2021
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(0)
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Director

We have tested things, and there is a bit of a delay as we go from product to product throughout the...

Mar 2021
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(0)
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Director

A couple of areas where the vendors need to get their knowledge level up to speed is 501(r)...

Mar 2021
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(0)
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Director

The vendor was slower than the rest of the industry on delivering price transparency. We ended up...

Mar 2021
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(0)
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Director

The vendor has identified that service and support were weak links for them. Recondo made...

Mar 2021
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(0)
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Director

I had a relationship with Recondo. They were a smaller company, so if I had any major issues or we...

Mar 2021
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(0)
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Director

For the charity care scoring, we used to go with another score, and we used to find much that score...

Mar 2021
||
(0)
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Director

We are not fully maximizing the use of all the products we could in the way that we could. Part of...

Mar 2021
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(0)
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VP/Other Executive

Waystar has been great. I get regular calls from one of our vendor representatives. I never have any...

Mar 2021
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(0)
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VP/Other Executive

I would like to have a better understanding of what Waystar is doing for their product support....

Mar 2021
||
(0)
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Director

We are really happy with Recondo Patient Access. It meets our needs and does what we need it to do....

Mar 2021
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(0)
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Manager

The staff members at Waystar are very proactive. We have very high expectations, and we push them....

Mar 2021
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(0)
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Director

We have used Waystar for a wide variety of applications beyond just the patient eligibility tool....

Jan 2021
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Director

The recent acquisition gives Waystar access to a greater suite of software that is going to be...

Jan 2021
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(0)
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Director

In terms of the Waystar and Recondo acquisition, I feel the company is getting too big and diluting...

Jan 2021
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(0)
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Director

With Waystar, we never know who we are paying a bill to. Between the ZirMed name and the Waystar...

Jan 2021
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Director

Implementing eligibility with Recondo was excellent and fast. Things were on time. We did...

Jan 2021
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Director

We had some delays in looking at our inpatient-notification interface project because Waystar...

Nov 2020
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(0)
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Director

We are in the process of installing a third-party enterprise system, so once we do that, we will be...

Nov 2020
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(0)
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Director

I still like the system; it works. Just because my staff members don’t use it right doesn’t mean it...

Nov 2020
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(0)
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Director

Waystar changed their invoicing process. They are holding to the contract. I think I am being...

Nov 2020
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(0)
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Director

The vendor's customer service has been good. There is a lot of transition going on right now, and...

Nov 2020
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