Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Waystar Patient Access Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Manager
We have a contract with Waystar for authorizations, but we have not had good success with that. A...
Login or Create an Account to see details.
Manager
We don’t need a whole lot of support. We have a monthly meeting with Waystar, and we discuss...
Login or Create an Account to see details.
Manager
We use the system for pricing estimations, and that works great for patients. If a patient is...
Login or Create an Account to see details.
Director
Our denials, eligibility requests, and authorizations have gone way down since we implemented the...
Login or Create an Account to see details.
Director
I love Recondo Technology's customer service. When I have an issue, I call the vendor, and they take...
Login or Create an Account to see details.
VP/Other Executive
Recondo is now owned by Waystar. It is a mess; there are so many changes going on. We love the...
Login or Create an Account to see details.
VP/Other Executive
The vendor is responsive. If we reach out to them and say we have an issue or make some inquiry,...
Login or Create an Account to see details.
Manager
Waystar has been reasonable about not nickel-and-diming us. We would like the vendor to give us a...
Login or Create an Account to see details.
Manager
Waystar's major strengths are their product quality and support. They are prompt at resolving issues....
Login or Create an Account to see details.
Manager
Recondo Patient Access seems to work fine when it is set up properly with our PM system....
Login or Create an Account to see details.
Manager
The practices don't use the Waystar system directly for eligibility. They do everything through the...
Login or Create an Account to see details.
Manager
Whether I would purchase Recondo Patient Access again would depend on what else is out there and...
Login or Create an Account to see details.
Manager
I very much enjoy the technology. We have launched a specific piece of functionality that I am...
Login or Create an Account to see details.
Manager
We have had some experiences with Waystar customer service not getting back to us in a very timely...
Login or Create an Account to see details.
Manager
For the most part, when we need something from Waystar and can reach somebody, the vendor is open to...
Login or Create an Account to see details.
VP/Other Executive
Waystar has done a good job in doing acquisitions, but they are still chasing a few companies....
Login or Create an Account to see details.
Manager
The only negative about the system is that when we request an enhancement, it may take a couple of...
Login or Create an Account to see details.
Director
There were some bumps in the road with the leadership change when Recondo became absorbed into...
Login or Create an Account to see details.
Director
Our client account representative is amazing to the point where if they told me we were losing them,...
Login or Create an Account to see details.
Director
Waystar doesn’t avoid nickel-and-diming. We buy a package, and if we go through or exceed our...
Login or Create an Account to see details.
Manager
Recondo Patient Access is a very good product. The vendor has dedicated advisors who help bridge...
Login or Create an Account to see details.
Manager
The vendor is doing well. They didn't skip a beat with their transitions. We had meetings with them...
Login or Create an Account to see details.
Manager
The solution requires some work. Its initial setup is obviously the most painful. We worked with the...
Login or Create an Account to see details.
Director
Recondo Patient Access performs well. There are some issues that we see, but I don’t really believe...
Login or Create an Account to see details.
Director
The system uses bots to go to each carrier’s active eligibility source. Then it takes that...
Login or Create an Account to see details.
Director
Recondo Patient Access is easy to use; we just have to read and act on what we have read.
Login or Create an Account to see details.
Director
We are very happy with the product. We actually have linked it to another software program for...
Login or Create an Account to see details.
Director
Waystar has been very responsive. We have ongoing communications with them, and we have a formal...
Login or Create an Account to see details.
Director
Waystar is constantly wanting to upgrade; we go through upgrades all the time. Waystar has done a...
Login or Create an Account to see details.
Director
The only thing that I would have liked to have been different happened during COVID-19. Since we had...
Login or Create an Account to see details.
Manager
Recondo Patient Access works very well. Any other system like Recondo Patient Access is only going...
Login or Create an Account to see details.
Manager
We don't have to be able to convey technical things with Recondo Patient Access. It is a very...
Login or Create an Account to see details.
Manager
A very awesome benefit for any eligibility piece is that it actually documents our benefits on our...
Login or Create an Account to see details.
Manager
The product is not in our long-term plans, but that isn't because the system is not useful to us. We...
Login or Create an Account to see details.
Director
I would like to see Waystar put more time into developing their software and working one-on-one with...
Login or Create an Account to see details.
Director
We like to know what changes the vendor is making to the system and what to look for instead of...
Login or Create an Account to see details.
Director
Waystar gave us some best practices for Recondo Patient Access. We have had the product for a long...
Login or Create an Account to see details.
Director
We asked Waystar to deliver a specialty module awhile ago, and we are still waiting for that....
Login or Create an Account to see details.
Manager
The vendor has done a great job of keeping their promises. We have been able to establish a really...
Login or Create an Account to see details.
Manager
Recondo Patient Access has been a big help to us. Before we had the solution, our staff members had...
Login or Create an Account to see details.
Director
The solution is not part of our long-term plans, but that is not due to unhappiness with Recondo. We...
Login or Create an Account to see details.
Director
Waystar could be communicating a little more proactively in terms of laying the groundwork of what...
Login or Create an Account to see details.
Director
We have tested things, and there is a bit of a delay as we go from product to product throughout the...
Login or Create an Account to see details.
Director
A couple of areas where the vendors need to get their knowledge level up to speed is 501(r)...
Login or Create an Account to see details.
Director
The vendor was slower than the rest of the industry on delivering price transparency. We ended up...
Login or Create an Account to see details.
Director
The vendor has identified that service and support were weak links for them. Recondo made...
Login or Create an Account to see details.
Director
I had a relationship with Recondo. They were a smaller company, so if I had any major issues or we...
Login or Create an Account to see details.
Director
For the charity care scoring, we used to go with another score, and we used to find much that score...
Login or Create an Account to see details.
Director
We are not fully maximizing the use of all the products we could in the way that we could. Part of...
Login or Create an Account to see details.
VP/Other Executive
Waystar has been great. I get regular calls from one of our vendor representatives. I never have any...
Login or Create an Account to see details.
VP/Other Executive
I would like to have a better understanding of what Waystar is doing for their product support....
Login or Create an Account to see details.
Director
We are really happy with Recondo Patient Access. It meets our needs and does what we need it to do....
Login or Create an Account to see details.
Manager
The staff members at Waystar are very proactive. We have very high expectations, and we push them....
Login or Create an Account to see details.
Director
We have used Waystar for a wide variety of applications beyond just the patient eligibility tool....
Login or Create an Account to see details.
Director
The recent acquisition gives Waystar access to a greater suite of software that is going to be...
Login or Create an Account to see details.
Director
In terms of the Waystar and Recondo acquisition, I feel the company is getting too big and diluting...
Login or Create an Account to see details.
Director
With Waystar, we never know who we are paying a bill to. Between the ZirMed name and the Waystar...
Login or Create an Account to see details.
Director
Implementing eligibility with Recondo was excellent and fast. Things were on time. We did...
Login or Create an Account to see details.
Director
We had some delays in looking at our inpatient-notification interface project because Waystar...
Login or Create an Account to see details.
Director
We are in the process of installing a third-party enterprise system, so once we do that, we will be...
Login or Create an Account to see details.
Director
I still like the system; it works. Just because my staff members don’t use it right doesn’t mean it...
Login or Create an Account to see details.
Director
Waystar changed their invoicing process. They are holding to the contract. I think I am being...
Login or Create an Account to see details.
Director
The vendor's customer service has been good. There is a lot of transition going on right now, and...
Login or Create an Account to see details.
Manager
The initial training was very confusing, and Recondo Technology didn't do a very good job of...
Login or Create an Account to see details.
Manager
Recondo Technology is helping us with the price transparency law that is going into effect. We have...
Login or Create an Account to see details.
Manager
Recondo Technology is considered to be a partner. We are very close to our provider representative;...
Login or Create an Account to see details.
Manager
Recondo Technology had a recent leadership change, and I am neutral about it right now. I am waiting...
Login or Create an Account to see details.
Manager
We would like to see improvement with the turnaround time when we ask for things. Recondo Technology...
Login or Create an Account to see details.
Manager
Recondo Technology does keep their promises. Even if they can't do what we would like, they at least...
Login or Create an Account to see details.
Manager
During the COVID-19 crisis, Recondo Technology has been pretty responsive and readily available to...
Login or Create an Account to see details.
Manager
We currently don’t have any new enhancements from Recondo Technology. They talked about some new...
Login or Create an Account to see details.
Manager
I haven’t heard any feedback directly from our patients. Our internal team sees a lot of slowness...
Login or Create an Account to see details.
Manager
I wasn’t on board when we transitioned to the system, so I can’t talk about the selection. The only...
Login or Create an Account to see details.
Manager
I feel like we have gone back in time in terms of reporting. I wish the reporting tools had more...
Login or Create an Account to see details.
Manager
The implementation was okay. There were a lot of issues because of our contract. I don’t think we...
Login or Create an Account to see details.
Manager
There are some things that the vendor said they would provide, but they haven’t provided those...
Login or Create an Account to see details.
Manager
In terms of the product’s integration supporting our organization’s goals, we have been somewhat...
Login or Create an Account to see details.
Manager
We expect the upgrades to include things that we have requested, but that isn’t always the case....
Login or Create an Account to see details.
Manager
The vendor is good about following up as an organization and coming to our sites every year, but I...
Login or Create an Account to see details.
Manager
Recommending the system is hard to do because we have had so many ups and downs. In the past couple...
Login or Create an Account to see details.
Manager
I can’t really say whether the product is part of our long-term plans. That decision is up in the...
Login or Create an Account to see details.
VP/Other Executive
Recondo Technology has done a good job of understanding customers when building their contracts and...
Login or Create an Account to see details.
VP/Other Executive
Compared to other products, Recondo Patient Access is less manual. Our team members find that as...
Login or Create an Account to see details.
VP/Other Executive
Recondo Technology actually has frequent meetings scheduled with us to review any outstanding...
Login or Create an Account to see details.
VP/Other Executive
If I could go above the highest score for Recondo Technology’s executive involvement, I would. The...
Login or Create an Account to see details.
VP/Other Executive
The biggest thing I would tell Recondo Technology is to make sure that they are comparing products...
Login or Create an Account to see details.
Director
The vendor has been supportive during COVID-19, but the timeliness of the support is why I wouldn't...
Login or Create an Account to see details.
Director
Recondo Technology helps us with a full suite of patient access products. The suite runs the full...
Login or Create an Account to see details.
Director
Recondo Technology is not part of our long-term plans. That isn't because we don't want to have a...
Login or Create an Account to see details.
Director
A lot of the ease of use depends on whether customers have a bidirectional interface or a...
Login or Create an Account to see details.
Director
I am cautiously optimistic about the vendor's new technology because of the Waystar connection. A...
Login or Create an Account to see details.
Director
Our current account representative is very on top of things. We have had prior account...
Login or Create an Account to see details.
Director
The executives have been extremely supportive. When I have a problem and want to talk executive to...
Login or Create an Account to see details.
Director
We have definitely been getting our money's worth. The vendor hasn't raised the price on me since we...
Login or Create an Account to see details.
Director
One of the system's features isn't quite robust enough. If Recondo Technology could figure out a way...
Login or Create an Account to see details.
Director
We are a fairly rural facility, and some of the bigger vendors for real-time eligibility have a...
Login or Create an Account to see details.
Director
I would like to tell the CEO that with a lot of mergers, companies lose their ability to be nimble....
Login or Create an Account to see details.
Director
We are working on a lot of different projects, and Recondo Technology's support has been great, but...
Login or Create an Account to see details.
Director
Recondo Technology does very well with implementations and upgrades. We have had a couple of hiccups...
Login or Create an Account to see details.
Director
Recondo Technology has a few things that we haven't taken advantage of, but they have been able to...
Login or Create an Account to see details.
Director
We have been with Recondo Technology for years, and we are buying more of their products. We are...
Login or Create an Account to see details.
Director
We still have regular communication with the vendor, and we do a lot of different things. The vendor...
Login or Create an Account to see details.
Director
The tangible outcomes for us are that we ensure we have the authorizations on file, that we save...
Login or Create an Account to see details.
Manager
The vendor has been keeping all of their promises, and I haven't been disappointed yet. I don't...
Login or Create an Account to see details.
Manager
We haven't had to ask the vendor to do anything differently during the COVID-19 crisis. We are...
Login or Create an Account to see details.
Manager
If the vendor could turn things around more quickly, that would be very helpful. When we were...
Login or Create an Account to see details.
Manager
The system definitely works and is much more efficient than us having to get on the phone or use...
Login or Create an Account to see details.
Manager
Our implementation was terrible. We had to get our project manager removed because that person was...
Login or Create an Account to see details.
Manager
Recondo Technology did some training from a distance, such as Webex trainings. When we wanted...
Login or Create an Account to see details.
Manager
When the system is working, it works as it was promoted. The hard part is getting the system to the...
Login or Create an Account to see details.
Manager
The system is a little complicated, and we definitely require some assistance with it.
Login or Create an Account to see details.
Manager
Waystar has been on top of everything from a development point of view, and their implementation is...
Login or Create an Account to see details.
Director
We did Recondo’s training, and we keep up with the product well. We are looking to do some more...
Login or Create an Account to see details.
Director
The product quality and the upgrades have required tweaking every so often. Recondo does keep their...
Login or Create an Account to see details.
Director
We have achieved a decrease in our denials and an increase in our point-of-service collections. When...
Login or Create an Account to see details.
Director
Having an all-inclusive solution where we can verify our eligibility, verify the benefits, and...
Login or Create an Account to see details.
Director
It is still too early to tell, but we haven't seen any significant change since the acquisition...
Login or Create an Account to see details.
Director
We were actually looking at Waystar for an expansion. We still do claim statuses and web bot...
Login or Create an Account to see details.
Director
The vendor has been a good partner to us. We have had their price estimator in place for years....
Login or Create an Account to see details.
Director
We work with the recent upgrades, but the upgrades were better when Recondo Technology was in...
Login or Create an Account to see details.
Director
The eligibility piece works fine in terms of pulling the benefits. If we are just trying to quote an...
Login or Create an Account to see details.
Director
The part of the system that has the bill estimator on it is a work in progress. The estimates aren’t...
Login or Create an Account to see details.
Director
The vendor has been interested in what they can do to make us better users of their system. The...
Login or Create an Account to see details.
Director
Our implementation wasn’t very good, but that was a couple of years ago, and the vendor has changed...
Login or Create an Account to see details.
Preferences
Related Blogs
#IUseKLASBecause - Marty Paslick