Waystar Patient Access Comments

 
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User Commentary

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Manager

Implementation and Training

The initial training was very confusing, and Recondo Technology didn't do a very good job of...

Jul 2020
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Manager

Functionality and Upgrades

Recondo Technology is helping us with the price transparency law that is going into effect. We have...

Jul 2020
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Manager

Relationship

Recondo Technology is considered to be a partner. We are very close to our provider representative;...

Jul 2020
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Manager

Other Observations & Comments

Recondo Technology had a recent leadership change, and I am neutral about it right now. I am waiting...

Jul 2020
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Manager

Service and Support

We would like to see improvement with the turnaround time when we ask for things. Recondo Technology...

Jul 2020
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Manager

Relationship

Recondo Technology does keep their promises. Even if they can't do what we would like, they at least...

Jul 2020
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Manager

Service and Support

During the COVID-19 crisis, Recondo Technology has been pretty responsive and readily available to...

Jul 2020
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Manager

Future Outlook

We currently don’t have any new enhancements from Recondo Technology. They talked about some new...

Jul 2020
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Manager

Functionality and Upgrades

I haven’t heard any feedback directly from our patients. Our internal team sees a lot of slowness...

Jul 2020
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Manager

Functionality and Upgrades

I wasn’t on board when we transitioned to the system, so I can’t talk about the selection. The only...

Jul 2020
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Manager

Functionality and Upgrades

I feel like we have gone back in time in terms of reporting. I wish the reporting tools had more...

Jul 2020
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Manager

Implementation and Training

The implementation was okay. There were a lot of issues because of our contract. I don’t think we...

Jul 2020
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Manager

Relationship

There are some things that the vendor said they would provide, but they haven’t provided those...

Jul 2020
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Manager

Interfacing and Integration

In terms of the product’s integration supporting our organization’s goals, we have been somewhat...

Jul 2020
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Manager

Functionality and Upgrades

We expect the upgrades to include things that we have requested, but that isn’t always the case....

Jul 2020
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Manager

Other Observations & Comments

The vendor is good about following up as an organization and coming to our sites every year, but I...

Jul 2020
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Manager

Other Observations & Comments

Recommending the system is hard to do because we have had so many ups and downs. In the past couple...

Jul 2020
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Manager

ROI / Cost (care and feeding)

I can’t really say whether the product is part of our long-term plans. That decision is up in the...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Recondo Technology has done a good job of understanding customers when building their contracts and...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

Compared to other products, Recondo Patient Access is less manual. Our team members find that as...

Jul 2020
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VP/Other Executive

Service and Support

Recondo Technology actually has frequent meetings scheduled with us to review any outstanding...

Jul 2020
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VP/Other Executive

Relationship

If I could go above the highest score for Recondo Technology’s executive involvement, I would. The...

Jul 2020
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VP/Other Executive

Other Observations & Comments

The biggest thing I would tell Recondo Technology is to make sure that they are comparing products...

Jul 2020
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Director

Service and Support

The vendor has been supportive during COVID-19, but the timeliness of the support is why I wouldn't...

Jul 2020
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Director

Functionality and Upgrades

Recondo Technology helps us with a full suite of patient access products. The suite runs the full...

Jul 2020
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Director

Future Outlook

Recondo Technology is not part of our long-term plans. That isn't because we don't want to have a...

Jul 2020
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Director

Functionality and Upgrades

A lot of the ease of use depends on whether customers have a bidirectional interface or a...

Jul 2020
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Director

Future Outlook

I am cautiously optimistic about the vendor's new technology because of the Waystar connection. A...

Jul 2020
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Director

Service and Support

Our current account representative is very on top of things. We have had prior account...

Jul 2020
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Director

Relationship

The executives have been extremely supportive. When I have a problem and want to talk executive to...

Jul 2020
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Director

ROI / Cost (care and feeding)

We have definitely been getting our money's worth. The vendor hasn't raised the price on me since we...

Jul 2020
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Director

Functionality and Upgrades

One of the system's features isn't quite robust enough. If Recondo Technology could figure out a way...

Jul 2020
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Director

Win/Loss - Why they were selected (by current clients)

We are a fairly rural facility, and some of the bigger vendors for real-time eligibility have a...

Jul 2020
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Director

Relationship

I would like to tell the CEO that with a lot of mergers, companies lose their ability to be nimble....

Jul 2020
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Director

Relationship

We are working on a lot of different projects, and Recondo Technology's support has been great, but...

Jun 2020
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Director

Functionality and Upgrades

Recondo Technology does very well with implementations and upgrades. We have had a couple of hiccups...

Jun 2020
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Director

Technology

Recondo Technology has a few things that we haven't taken advantage of, but they have been able to...

Jun 2020
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Director

Other Observations & Comments

We have been with Recondo Technology for years, and we are buying more of their products. We are...

Jun 2020
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Director

Relationship

We still have regular communication with the vendor, and we do a lot of different things. The vendor...

Jun 2020
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Director

Relationship

The tangible outcomes for us are that we ensure we have the authorizations on file, that we save...

Jun 2020
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Manager

Relationship

The vendor has been keeping all of their promises, and I haven't been disappointed yet. I don't...

Jun 2020
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Manager

Service and Support

We haven't had to ask the vendor to do anything differently during the COVID-19 crisis. We are...

Jun 2020
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Manager

Implementation and Training

If the vendor could turn things around more quickly, that would be very helpful. When we were...

Jun 2020
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Manager

Functionality and Upgrades

The system definitely works and is much more efficient than us having to get on the phone or use...

Jun 2020
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Manager

Implementation and Training

Our implementation was terrible. We had to get our project manager removed because that person was...

Jun 2020
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Manager

ROI / Cost (care and feeding)

Recondo Technology did some training from a distance, such as Webex trainings. When we wanted...

Jun 2020
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Manager

Lessons Learned

When the system is working, it works as it was promoted. The hard part is getting the system to the...

Jun 2020
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Manager

Functionality and Upgrades

The system is a little complicated, and we definitely require some assistance with it.

Jun 2020
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Manager

Service and Support

Waystar has been on top of everything from a development point of view, and their implementation is...

Jun 2020
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Director

Interfacing and Integration

We did Recondo’s training, and we keep up with the product well. We are looking to do some more...

May 2020
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Director

Functionality and Upgrades

The product quality and the upgrades have required tweaking every so often. Recondo does keep their...

May 2020
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Director

ROI / Cost (care and feeding)

We have achieved a decrease in our denials and an increase in our point-of-service collections. When...

May 2020
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Director

Functionality and Upgrades

Having an all-inclusive solution where we can verify our eligibility, verify the benefits, and...

May 2020
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Director

Sales and Contracting

It is still too early to tell, but we haven't seen any significant change since the acquisition...

May 2020
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Director

Other Observations & Comments

We were actually looking at Waystar for an expansion. We still do claim statuses and web bot...

May 2020
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Director

Relationship

The vendor has been a good partner to us. We have had their price estimator in place for years....

May 2020
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Director

Functionality and Upgrades

We work with the recent upgrades, but the upgrades were better when Recondo Technology was in...

May 2020
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Director

Functionality and Upgrades

The eligibility piece works fine in terms of pulling the benefits. If we are just trying to quote an...

May 2020
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Director

Functionality and Upgrades

The part of the system that has the bill estimator on it is a work in progress. The estimates aren’t...

May 2020
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Director

Relationship

The vendor has been interested in what they can do to make us better users of their system. The...

May 2020
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Director

Implementation and Training

Our implementation wasn’t very good, but that was a couple of years ago, and the vendor has changed...

May 2020
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Manager

Functionality and Upgrades

I don’t know whether the product has been upgraded, so I would give a kind of low rating based on...

May 2020
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Manager

Service and Support

The vendor used to send us spreadsheets. We looked at insurances, and we were interested in...

May 2020
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Manager

Service and Support

I definitely think we have received our money’s worth. The product is user friendly for the most...

May 2020
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Manager

Service and Support

I would give the vendor’s support during the COVID-19 crisis a high rating. The vendor reaches out...

May 2020
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Manager

Service and Support

We have to be specific with mapping contacts because the vendor is not going to go out and hit the...

Apr 2020
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Manager

Functionality and Upgrades

Some folks use the eligibility exception worklist for Medicare's managed care and Medicaid if they...

Apr 2020
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Manager

Relationship

I am not sure what working with Recondo Technology looks like going forward. I know there has been...

Apr 2020
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Manager

Service and Support

We had an upgrade, and I don't recall any major issues. The vendor's customer service people have...

Apr 2020
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Director

Other Observations & Comments

Recondo Technology was acquired by Waystar. Based on what we know about Waystar, it seems like...

Apr 2020
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Director

Functionality and Upgrades

We have a pretty good sense of real-time eligibility through Recondo Patient Access and our patient...

Apr 2020
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Director

Relationship

Our relationship with Recondo Technology is very positive, and they keep their promises most of the...

Apr 2020
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Director

Other Observations & Comments

Recondo Technology provides new technology, products, and enhancements to our existing products....

Apr 2020
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Director

Other Observations & Comments

Some of the Recondo Patient Access suite is part of our long-term plans, but I am not sure about...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

In terms of robotics and intelligent automation on workflows, Recondo Technology really has been the...

Apr 2020
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VP/Other Executive

Other Observations & Comments

Since the acquisition by Waystar, we have decided to just wait and see. Certainly, there has been a...

Apr 2020
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VP/Other Executive

Service and Support

Recondo Technology did a lot of work with us. When we had our whole workflow housed in another...

Apr 2020
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Director

Functionality and Upgrades

Recondo Technology has a really good system. I like that the vendor creates reports for me. The...

Mar 2020
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Director

Relationship

I feel like we are partners with Recondo Technology. I have regular meetings with my consultant. Our...

Mar 2020
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Director

Other Observations & Comments

My consultant let me know that Recondo Technology was being acquired by Waystar. My consultant...

Mar 2020
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Director

Service and Support

I cannot think of anything the vendor could improve. If there is something I want, I see whether...

Mar 2020
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Director

Other Observations & Comments

The vendor doesn’t charge us for reports and things, but their solution is an expensive product. It...

Mar 2020
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CFO

Technology

The product is working out great. We have seen the performance turn around dramatically. The...

Mar 2020
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CFO

Lessons Learned

We haven't had any issues with payers being supportive of the vendor's technology. We consulted with...

Mar 2020
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CFO

Implementation and Training

I didn't handle the implementation of the product myself, but it seemed like partnering with Recondo...

Mar 2020
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Manager

Service and Support

We had an issue with our transactions with Recondo. Recondo worked with us to resolve everything....

Mar 2020
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Manager

Implementation and Training

Our implementation was horrible. Our representative from Recondo wasn’t available for most of our...

Mar 2020