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Waystar Patient Access Comments
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KLAS Research Director - Dustin Cragun
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User Commentary

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Manager

We have a contract with Waystar for authorizations, but we have not had good success with that. A...

May 2021
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Manager

We don’t need a whole lot of support. We have a monthly meeting with Waystar, and we discuss...

May 2021
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Manager

We use the system for pricing estimations, and that works great for patients. If a patient is...

May 2021
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Director

Our denials, eligibility requests, and authorizations have gone way down since we implemented the...

May 2021
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Director

I love Recondo Technology's customer service. When I have an issue, I call the vendor, and they take...

May 2021
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VP/Other Executive

Recondo is now owned by Waystar. It is a mess; there are so many changes going on. We love the...

May 2021
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VP/Other Executive

The vendor is responsive. If we reach out to them and say we have an issue or make some inquiry,...

May 2021
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Manager

Waystar has been reasonable about not nickel-and-diming us. We would like the vendor to give us a...

May 2021
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Manager

Waystar's major strengths are their product quality and support. They are prompt at resolving issues....

May 2021
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Manager

Recondo Patient Access seems to work fine when it is set up properly with our PM system....

Apr 2021
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Manager

The practices don't use the Waystar system directly for eligibility. They do everything through the...

Apr 2021
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Manager

Whether I would purchase Recondo Patient Access again would depend on what else is out there and...

Apr 2021
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Manager

I very much enjoy the technology. We have launched a specific piece of functionality that I am...

Apr 2021
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Manager

We have had some experiences with Waystar customer service not getting back to us in a very timely...

Apr 2021
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Manager

For the most part, when we need something from Waystar and can reach somebody, the vendor is open to...

Apr 2021
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VP/Other Executive

Waystar has done a good job in doing acquisitions, but they are still chasing a few companies....

Apr 2021
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Manager

The only negative about the system is that when we request an enhancement, it may take a couple of...

Apr 2021
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Director

There were some bumps in the road with the leadership change when Recondo became absorbed into...

Apr 2021
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Director

Our client account representative is amazing to the point where if they told me we were losing them,...

Apr 2021
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Director

Waystar doesn’t avoid nickel-and-diming. We buy a package, and if we go through or exceed our...

Apr 2021
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Manager

Recondo Patient Access is a very good product. The vendor has dedicated advisors who help bridge...

Apr 2021
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Manager

The vendor is doing well. They didn't skip a beat with their transitions. We had meetings with them...

Apr 2021
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Manager

The solution requires some work. Its initial setup is obviously the most painful. We worked with the...

Apr 2021
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Director

Recondo Patient Access performs well. There are some issues that we see, but I don’t really believe...

Apr 2021
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Director

The system uses bots to go to each carrier’s active eligibility source. Then it takes that...

Apr 2021
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Director

Recondo Patient Access is easy to use; we just have to read and act on what we have read.

Apr 2021
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Director

We are very happy with the product. We actually have linked it to another software program for...

Apr 2021
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Director

Waystar has been very responsive. We have ongoing communications with them, and we have a formal...

Apr 2021
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Director

Waystar is constantly wanting to upgrade; we go through upgrades all the time. Waystar has done a...

Apr 2021
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Director

The only thing that I would have liked to have been different happened during COVID-19. Since we had...

Apr 2021
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Manager

Recondo Patient Access works very well. Any other system like Recondo Patient Access is only going...

Apr 2021
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Manager

We don't have to be able to convey technical things with Recondo Patient Access. It is a very...

Apr 2021
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Manager

A very awesome benefit for any eligibility piece is that it actually documents our benefits on our...

Apr 2021
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Manager

The product is not in our long-term plans, but that isn't because the system is not useful to us. We...

Apr 2021
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Director

I would like to see Waystar put more time into developing their software and working one-on-one with...

Apr 2021
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Director

We like to know what changes the vendor is making to the system and what to look for instead of...

Apr 2021
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Director

Waystar gave us some best practices for Recondo Patient Access. We have had the product for a long...

Apr 2021
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Director

We asked Waystar to deliver a specialty module awhile ago, and we are still waiting for that....

Apr 2021
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Manager

The vendor has done a great job of keeping their promises. We have been able to establish a really...

Apr 2021
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Manager

Recondo Patient Access has been a big help to us. Before we had the solution, our staff members had...

Apr 2021
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Director

The solution is not part of our long-term plans, but that is not due to unhappiness with Recondo. We...

Mar 2021
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Director

Waystar could be communicating a little more proactively in terms of laying the groundwork of what...

Mar 2021
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Director

We have tested things, and there is a bit of a delay as we go from product to product throughout the...

Mar 2021
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Director

A couple of areas where the vendors need to get their knowledge level up to speed is 501(r)...

Mar 2021
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Director

The vendor was slower than the rest of the industry on delivering price transparency. We ended up...

Mar 2021
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Director

The vendor has identified that service and support were weak links for them. Recondo made...

Mar 2021
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Director

I had a relationship with Recondo. They were a smaller company, so if I had any major issues or we...

Mar 2021
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Director

For the charity care scoring, we used to go with another score, and we used to find much that score...

Mar 2021
(0)
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Director

We are not fully maximizing the use of all the products we could in the way that we could. Part of...

Mar 2021
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VP/Other Executive

Waystar has been great. I get regular calls from one of our vendor representatives. I never have any...

Mar 2021
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VP/Other Executive

I would like to have a better understanding of what Waystar is doing for their product support....

Mar 2021
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Director

We are really happy with Recondo Patient Access. It meets our needs and does what we need it to do....

Mar 2021
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Manager

The staff members at Waystar are very proactive. We have very high expectations, and we push them....

Mar 2021
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Director

We have used Waystar for a wide variety of applications beyond just the patient eligibility tool....

Jan 2021
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Director

The recent acquisition gives Waystar access to a greater suite of software that is going to be...

Jan 2021
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Director

In terms of the Waystar and Recondo acquisition, I feel the company is getting too big and diluting...

Jan 2021
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Director

With Waystar, we never know who we are paying a bill to. Between the ZirMed name and the Waystar...

Jan 2021
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Director

Implementing eligibility with Recondo was excellent and fast. Things were on time. We did...

Jan 2021
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Director

We had some delays in looking at our inpatient-notification interface project because Waystar...

Nov 2020
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Director

We are in the process of installing a third-party enterprise system, so once we do that, we will be...

Nov 2020
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Director

I still like the system; it works. Just because my staff members don’t use it right doesn’t mean it...

Nov 2020
(0)
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Director

Waystar changed their invoicing process. They are holding to the contract. I think I am being...

Nov 2020
(0)
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Director

The vendor's customer service has been good. There is a lot of transition going on right now, and...

Nov 2020
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Manager

The initial training was very confusing, and Recondo Technology didn't do a very good job of...

Jul 2020
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Manager

Recondo Technology is helping us with the price transparency law that is going into effect. We have...

Jul 2020
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Manager

Recondo Technology is considered to be a partner. We are very close to our provider representative;...

Jul 2020
(0)
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Manager

Recondo Technology had a recent leadership change, and I am neutral about it right now. I am waiting...

Jul 2020
(0)
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Manager

We would like to see improvement with the turnaround time when we ask for things. Recondo Technology...

Jul 2020
(0)
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Manager

Recondo Technology does keep their promises. Even if they can't do what we would like, they at least...

Jul 2020
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Manager

During the COVID-19 crisis, Recondo Technology has been pretty responsive and readily available to...

Jul 2020
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Manager

We currently don’t have any new enhancements from Recondo Technology. They talked about some new...

Jul 2020
(0)
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Manager

I haven’t heard any feedback directly from our patients. Our internal team sees a lot of slowness...

Jul 2020
(0)
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Manager

I wasn’t on board when we transitioned to the system, so I can’t talk about the selection. The only...

Jul 2020
(0)
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Manager

I feel like we have gone back in time in terms of reporting. I wish the reporting tools had more...

Jul 2020
(0)
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Manager

The implementation was okay. There were a lot of issues because of our contract. I don’t think we...

Jul 2020
(0)
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Manager

There are some things that the vendor said they would provide, but they haven’t provided those...

Jul 2020
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Manager

In terms of the product’s integration supporting our organization’s goals, we have been somewhat...

Jul 2020
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Manager

We expect the upgrades to include things that we have requested, but that isn’t always the case....

Jul 2020
(0)
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Manager

The vendor is good about following up as an organization and coming to our sites every year, but I...

Jul 2020
(0)
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Manager

Recommending the system is hard to do because we have had so many ups and downs. In the past couple...

Jul 2020
(0)
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Manager

I can’t really say whether the product is part of our long-term plans. That decision is up in the...

Jul 2020
(0)
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VP/Other Executive

Recondo Technology has done a good job of understanding customers when building their contracts and...

Jul 2020
(0)
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VP/Other Executive

Compared to other products, Recondo Patient Access is less manual. Our team members find that as...

Jul 2020
(0)
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VP/Other Executive

Recondo Technology actually has frequent meetings scheduled with us to review any outstanding...

Jul 2020
(0)
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VP/Other Executive

If I could go above the highest score for Recondo Technology’s executive involvement, I would. The...

Jul 2020
(0)
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VP/Other Executive

The biggest thing I would tell Recondo Technology is to make sure that they are comparing products...

Jul 2020
(0)
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Director

The vendor has been supportive during COVID-19, but the timeliness of the support is why I wouldn't...

Jul 2020
(0)
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Director

Recondo Technology helps us with a full suite of patient access products. The suite runs the full...

Jul 2020
(0)
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Director

Recondo Technology is not part of our long-term plans. That isn't because we don't want to have a...

Jul 2020
(0)
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Director

A lot of the ease of use depends on whether customers have a bidirectional interface or a...

Jul 2020
(0)
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Director

I am cautiously optimistic about the vendor's new technology because of the Waystar connection. A...

Jul 2020
(0)
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Director

Our current account representative is very on top of things. We have had prior account...

Jul 2020
(0)
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Director

The executives have been extremely supportive. When I have a problem and want to talk executive to...

Jul 2020
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Director

We have definitely been getting our money's worth. The vendor hasn't raised the price on me since we...

Jul 2020
(0)
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Director

One of the system's features isn't quite robust enough. If Recondo Technology could figure out a way...

Jul 2020
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Director

We are a fairly rural facility, and some of the bigger vendors for real-time eligibility have a...

Jul 2020
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Director

I would like to tell the CEO that with a lot of mergers, companies lose their ability to be nimble....

Jul 2020
(0)
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Director

We are working on a lot of different projects, and Recondo Technology's support has been great, but...

Jun 2020
(0)
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Director

Recondo Technology does very well with implementations and upgrades. We have had a couple of hiccups...

Jun 2020
(0)
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Director

Recondo Technology has a few things that we haven't taken advantage of, but they have been able to...

Jun 2020
(0)
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Director

We have been with Recondo Technology for years, and we are buying more of their products. We are...

Jun 2020
(0)
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Director

We still have regular communication with the vendor, and we do a lot of different things. The vendor...

Jun 2020
(0)
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Director

The tangible outcomes for us are that we ensure we have the authorizations on file, that we save...

Jun 2020
(0)
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Manager

The vendor has been keeping all of their promises, and I haven't been disappointed yet. I don't...

Jun 2020
(0)
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Manager

We haven't had to ask the vendor to do anything differently during the COVID-19 crisis. We are...

Jun 2020
(0)
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Manager

If the vendor could turn things around more quickly, that would be very helpful. When we were...

Jun 2020
(0)
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Manager

The system definitely works and is much more efficient than us having to get on the phone or use...

Jun 2020
(0)
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Manager

Our implementation was terrible. We had to get our project manager removed because that person was...

Jun 2020
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Manager

Recondo Technology did some training from a distance, such as Webex trainings. When we wanted...

Jun 2020
(0)
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Manager

When the system is working, it works as it was promoted. The hard part is getting the system to the...

Jun 2020
(0)
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Manager

The system is a little complicated, and we definitely require some assistance with it.

Jun 2020
(0)
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Manager

Waystar has been on top of everything from a development point of view, and their implementation is...

Jun 2020
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Director

We did Recondo’s training, and we keep up with the product well. We are looking to do some more...

May 2020
(0)
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Director

The product quality and the upgrades have required tweaking every so often. Recondo does keep their...

May 2020
(0)
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Director

We have achieved a decrease in our denials and an increase in our point-of-service collections. When...

May 2020
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Director

Having an all-inclusive solution where we can verify our eligibility, verify the benefits, and...

May 2020
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Director

It is still too early to tell, but we haven't seen any significant change since the acquisition...

May 2020
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Director

We were actually looking at Waystar for an expansion. We still do claim statuses and web bot...

May 2020
(0)
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Director

The vendor has been a good partner to us. We have had their price estimator in place for years....

May 2020
(0)
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Director

We work with the recent upgrades, but the upgrades were better when Recondo Technology was in...

May 2020
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Director

The eligibility piece works fine in terms of pulling the benefits. If we are just trying to quote an...

May 2020
(0)
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Director

The part of the system that has the bill estimator on it is a work in progress. The estimates aren’t...

May 2020
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Director

The vendor has been interested in what they can do to make us better users of their system. The...

May 2020
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Director

Our implementation wasn’t very good, but that was a couple of years ago, and the vendor has changed...

May 2020
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