Cybersecurity Is Critical in Today's Environment
Waystar Patient Access
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
User Commentary
Director
We chose Waystar because most of the eligibility vendors can give us outpatient benefits and...
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Director
I really think that Waystar’s involvement will improve their work.
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Director
It has been business as usual for us since the Waystar acquisition of Recondo Technology. Waystar...
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Director
We don't need to be trained on much with Recondo Patient Access at this time, but if I wanted any...
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Director
The vendor makes us well aware of updates and maps everything out for us.
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VP/Other Executive
The product's biggest strength is the bot technology and automation that allows us to avoid manually...
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VP/Other Executive
There is not much that Waystar can’t do in terms of integrating their system with the host system or...
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VP/Other Executive
The workflow portal needs improvement. Waystar needs to solve the issue of having to search for a...
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Manager
We would probably not buy the product again under Waystar. We would if Recondo Technology still...
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Manager
Waystar tries to keep their promises. They say they do, but we are still waiting on some things....
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Manager
The vendor helped us set the system up so that patients could check what our prices were. We...
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Manager
Waystar needs to beef up their ability to troubleshoot issues and implement new processes. For...
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Manager
We have a contract with Waystar for authorizations, but we have not had good success with that. A...
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Manager
We don’t need a whole lot of support. We have a monthly meeting with Waystar, and we discuss...
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Manager
We use the system for pricing estimations, and that works great for patients. If a patient is...
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Director
Our denials, eligibility requests, and authorizations have gone way down since we implemented the...
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Director
I love Recondo Technology's customer service. When I have an issue, I call the vendor, and they take...
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VP/Other Executive
Recondo is now owned by Waystar. It is a mess; there are so many changes going on. We love the...
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VP/Other Executive
The vendor is responsive. If we reach out to them and say we have an issue or make some inquiry,...
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Manager
Waystar has been reasonable about not nickel-and-diming us. We would like the vendor to give us a...
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Manager
Waystar's major strengths are their product quality and support. They are prompt at resolving issues....
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Manager
Recondo Patient Access seems to work fine when it is set up properly with our PM system....
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Manager
The practices don't use the Waystar system directly for eligibility. They do everything through the...
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Manager
Whether I would purchase Recondo Patient Access again would depend on what else is out there and...
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Manager
I very much enjoy the technology. We have launched a specific piece of functionality that I am...
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Manager
We have had some experiences with Waystar customer service not getting back to us in a very timely...
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Manager
For the most part, when we need something from Waystar and can reach somebody, the vendor is open to...
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VP/Other Executive
Waystar has done a good job in doing acquisitions, but they are still chasing a few companies....
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Manager
The only negative about the system is that when we request an enhancement, it may take a couple of...
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Director
There were some bumps in the road with the leadership change when Recondo became absorbed into...
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Director
Our client account representative is amazing to the point where if they told me we were losing them,...
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Director
Waystar doesn’t avoid nickel-and-diming. We buy a package, and if we go through or exceed our...
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Manager
Recondo Patient Access is a very good product. The vendor has dedicated advisors who help bridge...
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Manager
The vendor is doing well. They didn't skip a beat with their transitions. We had meetings with them...
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Manager
The solution requires some work. Its initial setup is obviously the most painful. We worked with the...
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Director
Recondo Patient Access performs well. There are some issues that we see, but I don’t really believe...
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Director
The system uses bots to go to each carrier’s active eligibility source. Then it takes that...
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Director
Recondo Patient Access is easy to use; we just have to read and act on what we have read.
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Director
We are very happy with the product. We actually have linked it to another software program for...
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Director
Waystar has been very responsive. We have ongoing communications with them, and we have a formal...
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Director
Waystar is constantly wanting to upgrade; we go through upgrades all the time. Waystar has done a...
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Director
The only thing that I would have liked to have been different happened during COVID-19. Since we had...
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Manager
Recondo Patient Access works very well. Any other system like Recondo Patient Access is only going...
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Manager
We don't have to be able to convey technical things with Recondo Patient Access. It is a very...
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Manager
A very awesome benefit for any eligibility piece is that it actually documents our benefits on our...
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Manager
The product is not in our long-term plans, but that isn't because the system is not useful to us. We...
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Director
I would like to see Waystar put more time into developing their software and working one-on-one with...
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Director
We like to know what changes the vendor is making to the system and what to look for instead of...
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Director
Waystar gave us some best practices for Recondo Patient Access. We have had the product for a long...
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Director
We asked Waystar to deliver a specialty module awhile ago, and we are still waiting for that....
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Manager
The vendor has done a great job of keeping their promises. We have been able to establish a really...
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Manager
Recondo Patient Access has been a big help to us. Before we had the solution, our staff members had...
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Director
The solution is not part of our long-term plans, but that is not due to unhappiness with Recondo. We...
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Director
Waystar could be communicating a little more proactively in terms of laying the groundwork of what...
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Director
We have tested things, and there is a bit of a delay as we go from product to product throughout the...
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Director
A couple of areas where the vendors need to get their knowledge level up to speed is 501(r)...
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Director
The vendor was slower than the rest of the industry on delivering price transparency. We ended up...
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Director
The vendor has identified that service and support were weak links for them. Recondo made...
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Director
I had a relationship with Recondo. They were a smaller company, so if I had any major issues or we...
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Director
For the charity care scoring, we used to go with another score, and we used to find much that score...
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Director
We are not fully maximizing the use of all the products we could in the way that we could. Part of...
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VP/Other Executive
Waystar has been great. I get regular calls from one of our vendor representatives. I never have any...
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VP/Other Executive
I would like to have a better understanding of what Waystar is doing for their product support....
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Director
We are really happy with Recondo Patient Access. It meets our needs and does what we need it to do....
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Manager
The staff members at Waystar are very proactive. We have very high expectations, and we push them....
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Director
We have used Waystar for a wide variety of applications beyond just the patient eligibility tool....
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Director
The recent acquisition gives Waystar access to a greater suite of software that is going to be...
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Director
In terms of the Waystar and Recondo acquisition, I feel the company is getting too big and diluting...
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Director
With Waystar, we never know who we are paying a bill to. Between the ZirMed name and the Waystar...
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Director
Implementing eligibility with Recondo was excellent and fast. Things were on time. We did...
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Director
We had some delays in looking at our inpatient-notification interface project because Waystar...
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Director
We are in the process of installing a third-party enterprise system, so once we do that, we will be...
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Director
I still like the system; it works. Just because my staff members don’t use it right doesn’t mean it...
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Director
Waystar changed their invoicing process. They are holding to the contract. I think I am being...
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Director
The vendor's customer service has been good. There is a lot of transition going on right now, and...
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