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Waystar Patient Access Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Director
Implementation and Training
We have used Waystar for a wide variety of applications beyond just the patient eligibility tool....
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Director
Future Outlook
The recent acquisition gives Waystar access to a greater suite of software that is going to be...
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Director
Relationship
In terms of the Waystar and Recondo acquisition, I feel the company is getting too big and diluting...
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Director
Sales and Contracting
With Waystar, we never know who we are paying a bill to. Between the ZirMed name and the Waystar...
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Director
Implementation and Training
Implementing eligibility with Recondo was excellent and fast. Things were on time. We did...
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Director
Service and Support
We had some delays in looking at our inpatient-notification interface project because Waystar...
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Director
Other Observations & Comments
We are in the process of installing a third-party enterprise system, so once we do that, we will be...
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Director
Functionality and Upgrades
I still like the system; it works. Just because my staff members don’t use it right doesn’t mean it...
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Director
ROI / Cost (care and feeding)
Waystar changed their invoicing process. They are holding to the contract. I think I am being...
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Director
Relationship
The vendor's customer service has been good. There is a lot of transition going on right now, and...
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Manager
Implementation and Training
The initial training was very confusing, and Recondo Technology didn't do a very good job of...
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Manager
Functionality and Upgrades
Recondo Technology is helping us with the price transparency law that is going into effect. We have...
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Manager
Relationship
Recondo Technology is considered to be a partner. We are very close to our provider representative;...
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Manager
Other Observations & Comments
Recondo Technology had a recent leadership change, and I am neutral about it right now. I am waiting...
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Manager
Service and Support
We would like to see improvement with the turnaround time when we ask for things. Recondo Technology...
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Manager
Relationship
Recondo Technology does keep their promises. Even if they can't do what we would like, they at least...
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Manager
Service and Support
During the COVID-19 crisis, Recondo Technology has been pretty responsive and readily available to...
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Manager
Future Outlook
We currently don’t have any new enhancements from Recondo Technology. They talked about some new...
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Manager
Functionality and Upgrades
I haven’t heard any feedback directly from our patients. Our internal team sees a lot of slowness...
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Manager
Functionality and Upgrades
I wasn’t on board when we transitioned to the system, so I can’t talk about the selection. The only...
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Manager
Functionality and Upgrades
I feel like we have gone back in time in terms of reporting. I wish the reporting tools had more...
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Manager
Implementation and Training
The implementation was okay. There were a lot of issues because of our contract. I don’t think we...
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Manager
Relationship
There are some things that the vendor said they would provide, but they haven’t provided those...
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Manager
Interfacing and Integration
In terms of the product’s integration supporting our organization’s goals, we have been somewhat...
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Manager
Functionality and Upgrades
We expect the upgrades to include things that we have requested, but that isn’t always the case....
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Manager
Other Observations & Comments
The vendor is good about following up as an organization and coming to our sites every year, but I...
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Manager
Other Observations & Comments
Recommending the system is hard to do because we have had so many ups and downs. In the past couple...
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Manager
ROI / Cost (care and feeding)
I can’t really say whether the product is part of our long-term plans. That decision is up in the...
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VP/Other Executive
ROI / Cost (care and feeding)
Recondo Technology has done a good job of understanding customers when building their contracts and...
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VP/Other Executive
Functionality and Upgrades
Compared to other products, Recondo Patient Access is less manual. Our team members find that as...
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VP/Other Executive
Service and Support
Recondo Technology actually has frequent meetings scheduled with us to review any outstanding...
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VP/Other Executive
Relationship
If I could go above the highest score for Recondo Technology’s executive involvement, I would. The...
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VP/Other Executive
Other Observations & Comments
The biggest thing I would tell Recondo Technology is to make sure that they are comparing products...
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Director
Service and Support
The vendor has been supportive during COVID-19, but the timeliness of the support is why I wouldn't...
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Director
Functionality and Upgrades
Recondo Technology helps us with a full suite of patient access products. The suite runs the full...
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Director
Future Outlook
Recondo Technology is not part of our long-term plans. That isn't because we don't want to have a...
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Director
Functionality and Upgrades
A lot of the ease of use depends on whether customers have a bidirectional interface or a...
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Director
Future Outlook
I am cautiously optimistic about the vendor's new technology because of the Waystar connection. A...
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Director
Service and Support
Our current account representative is very on top of things. We have had prior account...
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Director
Relationship
The executives have been extremely supportive. When I have a problem and want to talk executive to...
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Director
ROI / Cost (care and feeding)
We have definitely been getting our money's worth. The vendor hasn't raised the price on me since we...
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Director
Functionality and Upgrades
One of the system's features isn't quite robust enough. If Recondo Technology could figure out a way...
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Director
Win/Loss - Why they were selected (by current clients)
We are a fairly rural facility, and some of the bigger vendors for real-time eligibility have a...
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Director
Relationship
I would like to tell the CEO that with a lot of mergers, companies lose their ability to be nimble....
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Director
Relationship
We are working on a lot of different projects, and Recondo Technology's support has been great, but...
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Director
Functionality and Upgrades
Recondo Technology does very well with implementations and upgrades. We have had a couple of hiccups...
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Director
Technology
Recondo Technology has a few things that we haven't taken advantage of, but they have been able to...
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Director
Other Observations & Comments
We have been with Recondo Technology for years, and we are buying more of their products. We are...
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Director
Relationship
We still have regular communication with the vendor, and we do a lot of different things. The vendor...
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Director
Relationship
The tangible outcomes for us are that we ensure we have the authorizations on file, that we save...
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Manager
Relationship
The vendor has been keeping all of their promises, and I haven't been disappointed yet. I don't...
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Manager
Service and Support
We haven't had to ask the vendor to do anything differently during the COVID-19 crisis. We are...
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Manager
Implementation and Training
If the vendor could turn things around more quickly, that would be very helpful. When we were...
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Manager
Functionality and Upgrades
The system definitely works and is much more efficient than us having to get on the phone or use...
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Manager
Implementation and Training
Our implementation was terrible. We had to get our project manager removed because that person was...
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Manager
ROI / Cost (care and feeding)
Recondo Technology did some training from a distance, such as Webex trainings. When we wanted...
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Manager
Lessons Learned
When the system is working, it works as it was promoted. The hard part is getting the system to the...
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Manager
Functionality and Upgrades
The system is a little complicated, and we definitely require some assistance with it.
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Manager
Service and Support
Waystar has been on top of everything from a development point of view, and their implementation is...
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Director
Interfacing and Integration
We did Recondo’s training, and we keep up with the product well. We are looking to do some more...
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Director
Functionality and Upgrades
The product quality and the upgrades have required tweaking every so often. Recondo does keep their...
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Director
ROI / Cost (care and feeding)
We have achieved a decrease in our denials and an increase in our point-of-service collections. When...
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Director
Functionality and Upgrades
Having an all-inclusive solution where we can verify our eligibility, verify the benefits, and...
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Director
Sales and Contracting
It is still too early to tell, but we haven't seen any significant change since the acquisition...
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Director
Other Observations & Comments
We were actually looking at Waystar for an expansion. We still do claim statuses and web bot...
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Director
Relationship
The vendor has been a good partner to us. We have had their price estimator in place for years....
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Director
Functionality and Upgrades
We work with the recent upgrades, but the upgrades were better when Recondo Technology was in...
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Director
Functionality and Upgrades
The eligibility piece works fine in terms of pulling the benefits. If we are just trying to quote an...
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Director
Functionality and Upgrades
The part of the system that has the bill estimator on it is a work in progress. The estimates aren’t...
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Director
Relationship
The vendor has been interested in what they can do to make us better users of their system. The...
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Director
Implementation and Training
Our implementation wasn’t very good, but that was a couple of years ago, and the vendor has changed...
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Manager
Functionality and Upgrades
I don’t know whether the product has been upgraded, so I would give a kind of low rating based on...
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Manager
Service and Support
The vendor used to send us spreadsheets. We looked at insurances, and we were interested in...
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Manager
Service and Support
I definitely think we have received our money’s worth. The product is user friendly for the most...
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Manager
Service and Support
I would give the vendor’s support during the COVID-19 crisis a high rating. The vendor reaches out...
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Manager
Service and Support
We have to be specific with mapping contacts because the vendor is not going to go out and hit the...
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Manager
Functionality and Upgrades
Some folks use the eligibility exception worklist for Medicare's managed care and Medicaid if they...
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Manager
Relationship
I am not sure what working with Recondo Technology looks like going forward. I know there has been...
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Manager
Service and Support
We had an upgrade, and I don't recall any major issues. The vendor's customer service people have...
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Director
Other Observations & Comments
Recondo Technology was acquired by Waystar. Based on what we know about Waystar, it seems like...
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Director
Functionality and Upgrades
We have a pretty good sense of real-time eligibility through Recondo Patient Access and our patient...
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Director
Relationship
Our relationship with Recondo Technology is very positive, and they keep their promises most of the...
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Director
Other Observations & Comments
Recondo Technology provides new technology, products, and enhancements to our existing products....
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Director
Other Observations & Comments
Some of the Recondo Patient Access suite is part of our long-term plans, but I am not sure about...
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VP/Other Executive
Functionality and Upgrades
In terms of robotics and intelligent automation on workflows, Recondo Technology really has been the...
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VP/Other Executive
Other Observations & Comments
Since the acquisition by Waystar, we have decided to just wait and see. Certainly, there has been a...
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VP/Other Executive
Service and Support
Recondo Technology did a lot of work with us. When we had our whole workflow housed in another...
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Director
Functionality and Upgrades
Recondo Technology has a really good system. I like that the vendor creates reports for me. The...
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Director
Relationship
I feel like we are partners with Recondo Technology. I have regular meetings with my consultant. Our...
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Director
Other Observations & Comments
My consultant let me know that Recondo Technology was being acquired by Waystar. My consultant...
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Director
Service and Support
I cannot think of anything the vendor could improve. If there is something I want, I see whether...
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Director
Other Observations & Comments
The vendor doesn’t charge us for reports and things, but their solution is an expensive product. It...
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CFO
Technology
The product is working out great. We have seen the performance turn around dramatically. The...
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CFO
Lessons Learned
We haven't had any issues with payers being supportive of the vendor's technology. We consulted with...
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CFO
Implementation and Training
I didn't handle the implementation of the product myself, but it seemed like partnering with Recondo...
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Manager
Service and Support
We had an issue with our transactions with Recondo. Recondo worked with us to resolve everything....
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Manager
Implementation and Training
Our implementation was horrible. Our representative from Recondo wasn’t available for most of our...
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Manager
Service and Support
Recondo is very responsive to us. Any time we have asked Recondo something, they have come right...
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Manager
Relationship
When Recondo had new technology, they didn’t promote the authorizations to us. We had to ask, and...
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Manager
Other Observations & Comments
When we started having trouble, the executives were right there. But currently, I don’t really know...
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Manager
Functionality and Upgrades
I want to stress the user friendliness of the system. As we are hiring people in a facility, we have...
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Director
Service and Support
We have had exceptional customer service, and the vendor is so attentive to our needs. When we need...
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Director
ROI / Cost (care and feeding)
The vendor charges us for every single thing that we request. We have the same product every year;...
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Director
Functionality and Upgrades
We would like to run a bulk check for accounts' charity eligibility. Basically, we want to take a...
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Director
Relationship
The vendor's technology is very innovative. Whenever we need something that is outside the box, the...
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Director
Functionality and Upgrades
The product's eligibility functions work extremely well. When there are any hiccups, we have great...
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Director
Functionality and Upgrades
We are extremely intuitive with our estimates. When we are registering a patient, we can already...
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Director
Relationship
We received information about the vendor's new owners. So far, we have not seen any type of change...
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