Waystar Patient Access Comments

 

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/25/2020 5:49:01 PM and Model.EvProductId = 222848

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

Implementation and Training

The initial training was very confusing, and Recondo Technology didn't do a very good job of...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Recondo Technology is helping us with the price transparency law that is going into effect. We have...

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

Recondo Technology is considered to be a partner. We are very close to our provider representative;...

Jul 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Recondo Technology had a recent leadership change, and I am neutral about it right now. I am waiting...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

We would like to see improvement with the turnaround time when we ask for things. Recondo Technology...

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

Recondo Technology does keep their promises. Even if they can't do what we would like, they at least...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

During the COVID-19 crisis, Recondo Technology has been pretty responsive and readily available to...

Jul 2020
 Helpful

 or  to see details.

Manager

Future Outlook

We currently don’t have any new enhancements from Recondo Technology. They talked about some new...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I haven’t heard any feedback directly from our patients. Our internal team sees a lot of slowness...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I wasn’t on board when we transitioned to the system, so I can’t talk about the selection. The only...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I feel like we have gone back in time in terms of reporting. I wish the reporting tools had more...

Jul 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The implementation was okay. There were a lot of issues because of our contract. I don’t think we...

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

There are some things that the vendor said they would provide, but they haven’t provided those...

Jul 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

In terms of the product’s integration supporting our organization’s goals, we have been somewhat...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We expect the upgrades to include things that we have requested, but that isn’t always the case....

Jul 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor is good about following up as an organization and coming to our sites every year, but I...

Jul 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Recommending the system is hard to do because we have had so many ups and downs. In the past couple...

Jul 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I can’t really say whether the product is part of our long-term plans. That decision is up in the...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Recondo Technology has done a good job of understanding customers when building their contracts and...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Compared to other products, Recondo Patient Access is less manual. Our team members find that as...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Recondo Technology actually has frequent meetings scheduled with us to review any outstanding...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

If I could go above the highest score for Recondo Technology’s executive involvement, I would. The...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The biggest thing I would tell Recondo Technology is to make sure that they are comparing products...

Jul 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor has been supportive during COVID-19, but the timeliness of the support is why I wouldn't...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Recondo Technology helps us with a full suite of patient access products. The suite runs the full...

Jul 2020
 Helpful

 or  to see details.

Director

Future Outlook

Recondo Technology is not part of our long-term plans. That isn't because we don't want to have a...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

A lot of the ease of use depends on whether customers have a bidirectional interface or a...

Jul 2020
 Helpful

 or  to see details.

Director

Future Outlook

I am cautiously optimistic about the vendor's new technology because of the Waystar connection. A...

Jul 2020
 Helpful

 or  to see details.

Director

Service and Support

Our current account representative is very on top of things. We have had prior account...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

The executives have been extremely supportive. When I have a problem and want to talk executive to...

Jul 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have definitely been getting our money's worth. The vendor hasn't raised the price on me since we...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

One of the system's features isn't quite robust enough. If Recondo Technology could figure out a way...

Jul 2020
 Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

We are a fairly rural facility, and some of the bigger vendors for real-time eligibility have a...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

I would like to tell the CEO that with a lot of mergers, companies lose their ability to be nimble....

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

We are working on a lot of different projects, and Recondo Technology's support has been great, but...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Recondo Technology does very well with implementations and upgrades. We have had a couple of hiccups...

Jun 2020
 Helpful

 or  to see details.

Director

Technology

Recondo Technology has a few things that we haven't taken advantage of, but they have been able to...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We have been with Recondo Technology for years, and we are buying more of their products. We are...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

We still have regular communication with the vendor, and we do a lot of different things. The vendor...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

The tangible outcomes for us are that we ensure we have the authorizations on file, that we save...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

The vendor has been keeping all of their promises, and I haven't been disappointed yet. I don't...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

We haven't had to ask the vendor to do anything differently during the COVID-19 crisis. We are...

Jun 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

If the vendor could turn things around more quickly, that would be very helpful. When we were...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system definitely works and is much more efficient than us having to get on the phone or use...

Jun 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Our implementation was terrible. We had to get our project manager removed because that person was...

Jun 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Recondo Technology did some training from a distance, such as Webex trainings. When we wanted...

Jun 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

When the system is working, it works as it was promoted. The hard part is getting the system to the...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is a little complicated, and we definitely require some assistance with it.

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

Waystar has been on top of everything from a development point of view, and their implementation is...

Jun 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

We did Recondo’s training, and we keep up with the product well. We are looking to do some more...

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The product quality and the upgrades have required tweaking every so often. Recondo does keep their...

May 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have achieved a decrease in our denials and an increase in our point-of-service collections. When...

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Having an all-inclusive solution where we can verify our eligibility, verify the benefits, and...

May 2020
 Helpful

 or  to see details.

Director

Sales and Contracting

It is still too early to tell, but we haven't seen any significant change since the acquisition...

May 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We were actually looking at Waystar for an expansion. We still do claim statuses and web bot...

May 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor has been a good partner to us. We have had their price estimator in place for years....

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We work with the recent upgrades, but the upgrades were better when Recondo Technology was in...

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The eligibility piece works fine in terms of pulling the benefits. If we are just trying to quote an...

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The part of the system that has the bill estimator on it is a work in progress. The estimates aren’t...

May 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor has been interested in what they can do to make us better users of their system. The...

May 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Our implementation wasn’t very good, but that was a couple of years ago, and the vendor has changed...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don’t know whether the product has been upgraded, so I would give a kind of low rating based on...

May 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor used to send us spreadsheets. We looked at insurances, and we were interested in...

May 2020
 Helpful

 or  to see details.

Manager

Service and Support

I definitely think we have received our money’s worth. The product is user friendly for the most...

May 2020
 Helpful

 or  to see details.

Manager

Service and Support

I would give the vendor’s support during the COVID-19 crisis a high rating. The vendor reaches out...

May 2020
 Helpful

 or  to see details.

Manager

Service and Support

We have to be specific with mapping contacts because the vendor is not going to go out and hit the...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Some folks use the eligibility exception worklist for Medicare's managed care and Medicaid if they...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

I am not sure what working with Recondo Technology looks like going forward. I know there has been...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

We had an upgrade, and I don't recall any major issues. The vendor's customer service people have...

Apr 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Recondo Technology was acquired by Waystar. Based on what we know about Waystar, it seems like...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have a pretty good sense of real-time eligibility through Recondo Patient Access and our patient...

Apr 2020
 Helpful

 or  to see details.

Director

Relationship

Our relationship with Recondo Technology is very positive, and they keep their promises most of the...

Apr 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Recondo Technology provides new technology, products, and enhancements to our existing products....

Apr 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Some of the Recondo Patient Access suite is part of our long-term plans, but I am not sure about...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

In terms of robotics and intelligent automation on workflows, Recondo Technology really has been the...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Since the acquisition by Waystar, we have decided to just wait and see. Certainly, there has been a...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Recondo Technology did a lot of work with us. When we had our whole workflow housed in another...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Recondo Technology has a really good system. I like that the vendor creates reports for me. The...

Mar 2020
 Helpful

 or  to see details.

Director

Relationship

I feel like we are partners with Recondo Technology. I have regular meetings with my consultant. Our...

Mar 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

My consultant let me know that Recondo Technology was being acquired by Waystar. My consultant...

Mar 2020
 Helpful

 or  to see details.

Director

Service and Support

I cannot think of anything the vendor could improve. If there is something I want, I see whether...

Mar 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

The vendor doesn’t charge us for reports and things, but their solution is an expensive product. It...

Mar 2020
 Helpful

 or  to see details.

CFO

Technology

The product is working out great. We have seen the performance turn around dramatically. The...

Mar 2020
 Helpful

 or  to see details.

CFO

Lessons Learned

We haven't had any issues with payers being supportive of the vendor's technology. We consulted with...

Mar 2020
 Helpful

 or  to see details.

CFO

Implementation and Training

I didn't handle the implementation of the product myself, but it seemed like partnering with Recondo...

Mar 2020
 Helpful

 or  to see details.

Manager

Service and Support

We had an issue with our transactions with Recondo. Recondo worked with us to resolve everything....

Mar 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Our implementation was horrible. Our representative from Recondo wasn’t available for most of our...

Mar 2020