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Current Time Inside Cache Tag Helper: 10/1/2020 3:48:40 PM and Model.EvProductId = 215450

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User Commentary

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VP/Other Executive

Functionality and Upgrades

WELL has been such a great asset to our practice that we are expanding and utilizing many more...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

When patients want to unsubscribe to text messages that WELL sends, they have to unsubscribe from...

Jul 2020
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VP/Other Executive

Relationship

We have a great relationship with WELL Health. I have biweekly meetings with them and even interact...

Jul 2020
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Nurse

Service and Support

WELL Health doesn’t keep their promises. That is unfortunate because WELL Health's solution is a...

Jul 2020
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Director

Functionality and Upgrades

From a day-to-day perspective, the strength of the product itself is that it is very user friendly....

Jul 2020
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Nurse

Functionality and Upgrades

We usually use previsit communication. Patient adoption was high, but unfortunately, some of the...

Jul 2020
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Nurse

Other Observations & Comments

WELL Health misses our expectations only because they have new features out there, but since we...

Jul 2020
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Nurse

Relationship

At first, our experience was good. But when we did what the vendor recommended, our experience went...

Jul 2020
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Nurse

Interfacing and Integration

All of the technology we have from WELL Health is somewhat cohesive because when it works, it is...

Jul 2020
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Nurse

Service and Support

WELL Health was helpful with suggestions during the COVID-19 crisis. There were no issues there....

Jul 2020
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Nurse

Service and Support

WELL Health is inexperienced. They are very much implementation driven right now. Once we have their...

Jul 2020
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Director

Functionality and Upgrades

Things are getting better all the time as WELL Health starts coming up with new, creative ways to...

Jul 2020
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Director

Functionality and Upgrades

The main reason we use the system is for appointment confirmations. But we also wanted to have a...

Jul 2020
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Director

Functionality and Upgrades

It is extremely important to have everything in one platform because we have to use so many...

Jul 2020
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Director

Service and Support

If we ask for something, WELL Health will come up with it. That is always a collaboration. We have...

Jul 2020
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Director

Functionality and Upgrades

There are probably endless ways that we could integrate WELL within our enterprise system to help...

Jul 2020
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Director

Implementation and Training

We basically have to train our own people on WELL. We want the vendor to offer ongoing training,...

Jun 2020
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Director

Functionality and Upgrades

WELL is very intuitive, so getting people up and running is very easy. The system doesn’t have too...

Jun 2020
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Director

Service and Support

I like the support I get from WELL Health. We were matched up with a very good account...

Jun 2020
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Director

Relationship

I would like WELL Health to push us to use more of their features. We want the vendor to set up a...

Jun 2020
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VP/Other Executive

Service and Support

We have a pretty unique relationship with WELL Health. They are usually willing to work with us on...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

WELL Health’s reporting tools have room for improvement. The vendor has made some strides, but we...

Jun 2020
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Director

Other Observations & Comments

We aren't dissatisfied with WELL, so I would probably buy it again. However, there are other...

Jun 2020
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Director

Relationship

WELL Health is pretty good at communicating and getting back in touch with us. They are pretty...

Jun 2020
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COO

Service and Support

Through the COVID-19 crisis, we have had regular calls with our WELL Health contact who gives us...

Jun 2020
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COO

ROI / Cost (care and feeding)

We were able to negotiate one of our interfaces with the vendor, and they were very open and...

Jun 2020
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COO

Implementation and Training

We had some hiccups and delays with our WELL implementation, but those were nothing we couldn't...

Jun 2020
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COO

Other Observations & Comments

With the vendor, there are some opportunities and capabilities that we haven't taken advantage of.

Jun 2020
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COO

Other Observations & Comments

We have a little issue with one of our WELL interfaces; we can never clarify whether it is because...

Jun 2020
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COO

Relationship

Our project manager does very well at keeping us informed. I don't need WELL Health’s executives,...

Jun 2020
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COO

ROI / Cost (care and feeding)

We have recovered a lot of money in revenue based on WELL. I can't attribute all of that to WELL...

Jun 2020
 Helpful

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Manager

Service and Support

WELL Health has done really well at supporting us through the COVID-19 crisis. They send out...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I am not really the one that would make the decision, but I think we would buy the system again. We...

Jun 2020
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Manager

Service and Support

We do get phone support. The support people are really good. When we upgraded the product, WELL...

Jun 2020
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Manager

Functionality and Upgrades

The system is super easy to use. The product is priced really well compared to what we get out of it...

Jun 2020
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Manager

Functionality and Upgrades

A lot of people use the product in different ways at our facility. For example, some of the front...

Jun 2020
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CEO/President

Other Observations & Comments

The product may be part of our long-term plans. If something else comes out with our software for...

May 2020
 Helpful

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CEO/President

Relationship

In the beginning, we wanted the world from the vendor, and we found out we couldn’t have the world....

May 2020
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CEO/President

Other Observations & Comments

Implementations are never perfect. There are always bugs we have to work out. The vendor does...

May 2020
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CEO/President

Service and Support

There was a transition at one time, and it was kind of hard to get help from the vendor when we were...

May 2020
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CEO/President

Technology

The vendor does come up with new technology, and sometimes we use it. But sometimes we don’t.

May 2020
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CEO/President

Relationship

The vendor executives have contacted us, but I think they have grown so much. When the company was...

May 2020
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CEO/President

Functionality and Upgrades

The vendor has been good during the COVID-19 crisis. We have been with WELL Health for a long time....

May 2020
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CEO/President

Functionality and Upgrades

I think the vendor tries to keep us up to date on everything, so we are probably on the most current...

May 2020
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CEO/President

Other Observations & Comments

I would easily recommend the product. It is a really sweet tool. I hope my satisfaction is high a...

May 2020
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Director

Functionality and Upgrades

We have gone through a couple of upgrades recently, and the upgrades have gone very smoothly. I...

May 2020
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Director

Implementation and Training

The vendor has a web page where we can put any questions we have and then get instructional...

May 2020
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Director

Functionality and Upgrades

We aren't really seeing any campaign responses about the product that we would like. If people don't...

May 2020
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Director

Technology

I am pretty happy with the product. The vendor has come up with some new technology, but I can't say...

May 2020
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Director

Service and Support

I am really happy with the support I get from the vendor. We talk to the vendor executives when...

May 2020
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Director

Sales and Contracting

The product is very expensive, but I am satisfied with it. The vendor has worked with me on the...

May 2020
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Director

Future Outlook

We are going to be more satisfied with the vendor a year from now. There are a lot more features and...

May 2020
 Helpful

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Director

Service and Support

I would rate the vendor high for supporting us during the COVID-19 crisis. They have really gone out...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

I think WELL Health has done very well at driving outcomes. There has been an increase in the number...

May 2020
 Helpful

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Director

Service and Support

Being able to communicate with our patients to let them know about different things during the...

May 2020
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Director

ROI / Cost (care and feeding)

WELL Health avoids charging for every little thing. Everything is within the contracts. We get...

May 2020
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Director

Implementation and Training

We didn’t have any issues with the implementation, so I would say that our experience there has been...

May 2020
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Director

Functionality and Upgrades

WELL has worked great. Our nurses like it, and it meets their needs. Everything has been as...

May 2020
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Director

Service and Support

Our experience with WELL Health's support has been that we call and get a response back either the...

May 2020
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Director

Relationship

The executive involvement from WELL Health is mostly at the front end. When we got into the...

May 2020
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Director

Implementation and Training

I would give WELL Health a fairly high score when it comes to driving tangible outcomes. They are...

Mar 2020
 Helpful

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Director

Service and Support

WELL Health is easy. Their customer service is very good, and they have knowledgeable resources. It...

Mar 2020
 Helpful

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Director

Service and Support

The potential and all of the possibilities that WELL has to offer are good. Maybe WELL Health is...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

The system helps with last-minute-appointment scheduling needs. We can reach out to several patients...

Jan 2020
 Helpful

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Manager

Technology

I didn't talk with the vendor a lot about the training. Our IT people set up the training and did it...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

There is occasionally a lapse where the system doesn’t update the information. We have asked the...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

The system is user friendly. Patients can easily read things on their end and respond. The system...

Jan 2020
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Director

Relationship

We have asked WELL Health to change or incorporate things into the product, and they have done that...

Jan 2020
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Director

Interfacing and Integration

We have been able to integrate WELL and another vendor's product together very well.

Jan 2020
 Helpful

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Director

Functionality and Upgrades

I was sad about the last product that we had from another vendor, but WELL has been amazing. If the...

Jan 2020
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Director

Sales and Contracting

The changes with the new user interface are somewhat superficial. There isn't a ton of new...

Jan 2020
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Director

Service and Support

I have already recommended WELL a couple of times. We can customize the system's interface. When our...

Jan 2020
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Director

Relationship

I would absolutely purchase WELL again. The vendor has been able to keep all of their promises....

Jan 2020
 Helpful

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Director

ROI / Cost (care and feeding)

I don't feel nickel-and-dimed by WELL Health, and that is great. I try to take as much advantage of...

Jan 2020
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Director

Implementation and Training

The training was good. We have had weekly calls with WELL Health since the beginning. The vendor...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

Things with WELL have been fantastic. I love that the GUI is easy for end users. Our patients love...

Jan 2020
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VP/Other Executive

Future Outlook

The primary use of WELL is patient communication. Our use case really started as appointment...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

WELL works fantastically. We evaluated a couple of different products for two-way texting. WELL was...

Jan 2020
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VP/Other Executive

Interfacing and Integration

With WELL, we have been able to integrate with everything we have needed.

Jan 2020
 Helpful

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VP/Other Executive

Implementation and Training

We have training sessions for our end users, and we use WELL Health's training. The training takes...

Jan 2020
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Manager

ROI / Cost (care and feeding)

We currently leverage WELL by having automated text messages go out to our patients for appointment...

Jan 2020
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Manager

Relationship

Even the vendor's executive team always listens to us and wants to hear more future-use cases and...

Jan 2020
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Manager

Functionality and Upgrades

The solution has a broadcast messaging feature, which I find very helpful. The solution has another...

Jan 2020
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Manager

Service and Support