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Artera Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Manager

Operations

We did a very thoughtful implementation of the system in terms of how we set it up from the...

Apr 2024
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Manager

Loyalty

Artera is trying to achieve some things that I am not sure they can achieve. However, I am excited...

Apr 2024
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Manager

Relationship, Operations, Product

Artera has built a product that is very easy to implement, especially for small organizations with...

Apr 2024
||
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Manager

Relationship

The vendor reaches out to us about a lot of things, and we get emails whenever they notice something...

Apr 2024
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Manager

Operations, Product

Everything about the product has been true to what we were going after when we bought the product....

Apr 2024
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Manager

Product

Artera perfectly satisfies everything we need from them from a patient engagement perspective. We...

Apr 2024
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Manager

Value

Artera's charging model has been very fair and transparent. The vendor has been respectful of us as...

Apr 2024
||
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Manager

Relationship, Product

Artera has been very attentive in everything related to interoperability. The areas where we have...

Apr 2024
||
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Manager

Product

The vendor needs to allow customers to have more access for managing the product holistically, like...

Apr 2024
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VP/Other Executive

Loyalty, Relationship, Product

Artera is a good, legit company that has some really good throught leadership going on with their...

Apr 2024
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VP/Other Executive

Relationship

Artera listens to their customers and actively involves them in product development and design. That...

Apr 2024
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Director

Loyalty, Relationship

Artera is very proactive in terms of the service and products they offer. For us, the challenge is...

Mar 2024
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Director

Relationship, Operations

I would recommend Artera. I would tell a peer to first understand their organization's road map for...

Mar 2024
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Director

Loyalty

Overall, we are satisfied. We have a couple of issues, but while they are important, our leaders and...

Mar 2024
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Director

Relationship, Product

We have been working with Artera on the discharge planning module for a long time. There was a...

Mar 2024
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Director

Relationship, Operations, Product

The ease of use for end users is very high because we have a dedicated team whose job it is to...

Mar 2024
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Director

Relationship, Product

Artera has been able to push what they call ChatAssist AI through their R&D and product development...

Mar 2024
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Director

Relationship

In the last couple of years, we have had a pretty stable team from Artera, and we have been...

Mar 2024
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Director

Product

Artera has delivered on their promise of converting our patient communications into different...

Mar 2024
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Director

Relationship

Artera is very good at managing new implementations and even working through new use cases. Artera...

Mar 2024
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Director

Operations

The Artera project team does the initial training whenever we sign up. Once we get the initial...

Mar 2024
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Director

Relationship, Product

If a patient has multiple appointments with two different departments on the same day, they don't...

Mar 2024
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Manager

Loyalty

We looked at Artera because of the automation process that it offered specifically in terms of...

Feb 2024
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Manager

Loyalty

We are going to launch a component of the product, but it has taken the vendor a little too long to...

Feb 2024
||
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Manager

Operations

The vendor's initial training was pretty great, so there hasn't been as much of a need for the...

Feb 2024
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Manager

Culture, Relationship

We love our contact person. That person is amazing, is very communicative, and will help answer any...

Feb 2024
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Manager

Culture

A salesperson from the vendor told us about a certain cost that was a ridiculous amount. I had not...

Feb 2024
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Manager

Culture, Relationship

Certain people in the vendor organization keep all promises. They have delivered everything that...

Feb 2024
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Manager

Value

I'm looking for a partner in my systems. I don't want to steal from the vendor because the vendor...

Feb 2024
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Manager

Loyalty

The vendor has a tool called Artera Harmony coming down the pipe; that tool will be able to unify...

Feb 2024
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Manager

Value

I love Artera. I found it, brought it in, and saw the value in it. The value has been slowly inching...

Feb 2024
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Manager

Culture, Value

Because of the kind of agreement we had with the vendor, we felt we needed to force efficiency in...

Feb 2024
||
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Manager

Relationship

If I had a peer come to me and ask about Artera, I would tell them to get the product. The vendor...

Jan 2024
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Manager

Relationship

The timeline could be improved for new technology build-outs. We brought a project to Artera, and it...

Jan 2024
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Manager

Relationship

There is always room for improvement. It has been hard for me to inspire other leaders in my...

Jan 2024
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Director

Product

Our staff loves Artera. They cannot say enough good things about it even though they felt like it...

Jan 2024
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Director

Relationship

The system is terrific. We absolutely love the partnership with Artera. They are part of my team,...

Jan 2024
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Director

Operations

Artera is very open with their training, and I can go back to them multiple times. I don’t use the...

Jan 2024
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Director

Relationship

We had one blip in the radar with Artera where we put in a support ticket that was fairly urgent and...

Jan 2024
||
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Director

Relationship, Value

We have seen a lowered no-show rate as well as increased overall proactive engagement with our...

Jan 2024
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Director

Relationship

Artera is really good at communicating clearly with us when something is delayed or there is an...

Jan 2024
||
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Director

Relationship, Product

Artera is proactive in terms of working on new functionality to drive improvements for us. Artera...

Jan 2024
||
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Director

Product

One thing that would really help in Artera when we are texting patients would be for the messages to...

Jan 2024
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Physician

Loyalty, Product

We are waiting to see what else is out there because Artera hasn't met a lot of our needs. The data...

Dec 2023
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Physician

Operations

There wasn't a lot of support for the implementation and the business cases associated with the...

Dec 2023
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Director

Loyalty

Artera is part of our long-term plans. They are very innovative and always coming up with solutions,...

Dec 2023
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Director

Relationship

Artera is not keeping all promises. That has been a challenge and a pain point with their very fast...

Dec 2023
||
(0)
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Director

Relationship, Operations

Artera has dedicated project managers solely focused on anything that is being implemented. When we...

Dec 2023
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Director

Relationship, Operations

Artera has put a lot of effort into developing available training and support articles and things to...

Dec 2023
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(0)
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Director

Product

With Artera, there are some specific use cases that our organization really wishes were possible....

Dec 2023
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(0)
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Director

Product

There are frequent outages with Artera's product. That impacts us when a patient is texting and...

Dec 2023
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Director

Relationship

Our client success manager does have regular meetings with us, but they have gotten less frequent....

Dec 2023
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(0)
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Director

Relationship, Product

Artera’s analytics space is great. With Artera's product, we have a tangible growth agenda, and we...

Dec 2023
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(0)
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Director

Loyalty, Product

We use the Artera system specifically for bidirectional texting with the patient. With the patients,...

Nov 2023
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(0)
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Director

Product

Artera does have new technology, but it is not a good fit for our practice. The system doesn't meet...

Nov 2023
||
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Director

Operations

We really haven't had much initial and ongoing training, but we haven't required any. When we did...

Nov 2023
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(0)
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Director

Relationship, Product

With any program or portal that is used, there are bound to be bugs after updates. Artera's system...

Nov 2023
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(0)
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VP/Other Executive

Product

Artera is really easy for patients to use, but some of its messages are too frequent. The solution...

Nov 2023
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(0)
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VP/Other Executive

Relationship

A while ago, we put in some ideas for an upgrade, but we can't really get those ideas nailed down on...

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Value

Artera has some upgrades for the product. They are going to charge us for those, but we would like...

Nov 2023
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(0)
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VP/Other Executive

Relationship

Artera lets us know when the system is down. They don't really provide guidance or insights. They...

Nov 2023
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(0)
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VP/Other Executive

Product, Value

We use Artera primarily for appointment reminders and bidirectional texting between patients and our...

Oct 2023
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(0)
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VP/Other Executive

Loyalty

Epic is developing a system with functionalities similar to Artera's system. Whenever Epic has...

Oct 2023
||
(0)
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VP/Other Executive

Product

Artera is a great product, but there is always room for improvement with the way the system's user...

Oct 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

Artera has worked with us a lot, specifically on the things that we want to develop or see in the...

Oct 2023
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(0)
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VP/Other Executive

Relationship

Artera has really improved their service and turnaround times. All of our questions get answered in...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Product, Value

Artera helps us advance our capabilities. Like every other growing vendor, they have to evolve...

Oct 2023
||
(0)
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VP/Other Executive

Loyalty

Artera is definitely part of our plan for the next three to five years. We are going to have to...

Oct 2023
||
(0)
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VP/Other Executive

Value

Artera definitely has some add-ons, but they have not been excessive in that aspect at all. If an...

Oct 2023
||
(0)
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VP/Other Executive

Operations, Product

Artera’s implementations are pretty good, but there have been some bumps. We have downtime that...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Product

The experience of Artera is excellent for the patient and consumer; it is where they want to be....

Oct 2023
||
(0)
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VP/Other Executive

Loyalty, Product

It would be great if the staff could get the product into the EMR as a widget. The staff has to...

Oct 2023
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(0)
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Manager

Product

We would like to integrate Artera with another vendor's system. The other vendor has something in...

Oct 2023
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(0)
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Manager

Relationship

I love Artera's support, and Artera is good at being proactive. I have spoken to one of Artera's...

Oct 2023
||
(0)
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Manager

Relationship, Product

Artera made a recent change to their login process. Before, we used to enter our email and get a...

Oct 2023
||
(0)
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Manager

Product, Value

Our MAs use Artera's system a lot to contact patients and text them directly about their care. A lot...

Oct 2023
||
(0)
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Manager

Loyalty

I hope that Artera's system is part of our long-term plans, but it is hard to say. Things change all...

Oct 2023
||
(0)
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Manager

Value

We don't necessarily experience unexpected costs with Artera. We just use their system a lot, so we...

Oct 2023
||
(0)
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Manager

Operations

Our initial training for the system was good, and we are receiving ongoing training. Artera offers...

Oct 2023
||
(0)
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Director

Product

We have been able to integrate the Artera system with our own organization’s app, and we have done...

Sep 2023
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(0)
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Director

Product, Value

We have hard metrics, and with Artera, we can see that there is an improvement in our no-show rates...

Sep 2023
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(0)
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Director

Loyalty, Value

One thing I liked when we first moved to Artera was their business model. Their model was really...

Sep 2023
||
(0)
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Director

Product

The Artera system sends a text message to patients, so the process is very straightforward. People...

Sep 2023
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(0)
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Manager

Product

Artera provides a simple process with text messages. We only run into issues with elderly patients...

Sep 2023
||
(0)
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Manager

Relationship, Product

Overall, the Artera platform is easy to use, and I love that the product is very customizable, so we...

Sep 2023
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(0)
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Manager

Relationship

I have never really called Artera, but their web support and account managers are good. Artera has a...

Sep 2023
||
(0)
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Manager

Product, Value

In using Artera, we have seen an increase in activations, and we have also been able to collect...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Artera is very user friendly, and the vendor offers a lot of resources to help train users. The...

Sep 2023
||
(0)
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Director

Relationship, Product

Artera is a great product, and when we give the vendor ideas, they try to develop our requests. We...

Sep 2023
||
(0)
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Director

Product

Artera could improve the number of open channels that we are allowed to have and the groups that we...

Sep 2023
||
(0)
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VP/Other Executive

Product

The ease of use is not good. The problem is that WELL Health's product is not reliable. And patients...

Aug 2023
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(0)
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VP/Other Executive

Relationship, Product

Artera just doesn't meet the metrics we were able to get from our previous product. That is the...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

The support that we get doesn't come directly from WELL Health. We are not dealing with them...

Aug 2023
||
(0)
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Director

Product, Value

Artera's solution is good about generating metrics as part of a benchmark and is fairly intuitive in...

Aug 2023
||
(0)
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Director

Relationship

Artera has a hard time articulating the value proposition beyond their shortcomings. They are trying...

Aug 2023
||
(0)
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Director

Relationship, Product

We have been trying very hard to allow people to opt out of using Artera's solution, and some of the...

Aug 2023
||
(0)
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Director

Product

Artera has competition out there. As much as we appreciate the boost that we got from Artera, we...

Aug 2023
||
(0)
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Director

Loyalty

The Artera platform has been a good solution for us right now, but what we are really evaluating is...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Loyalty, Value, Value

Other vendors charge us less per message than Artera does. But because Artera includes in their cost...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship

Artera just had their first annual customer conference, and being able to network with other clients...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Loyalty, Product, Product

We use Artera for texting and sending automated calls, but patients have to opt in or let us know...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Loyalty, Product, Product

We switched to Artera so the product could take over the functionality of appointment reminders and...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations, Operations, Product, Product

Training users to send out campaigns in Artera is not easy because there are a lot of nuances in...

Aug 2023
||
(0)
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Analyst/Coordinator

Product, Product

One of the things we are struggling with in Artera is that we can't mask the toll-free line we...

Aug 2023
||
(0)
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Analyst/Coordinator

Product, Product

Artera has smart phrases that cannot be used in certain languages; that is something I have a qualm...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship

My boss encourages me to always look out and see whether there are other vendors who may better suit...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship

In our customer success plan, we talk about challenges with the system and what we are struggling...

Aug 2023
||
(0)
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Analyst/Coordinator

Value, Value

I don’t feel like we get nickel-and-dimed with Artera’s support. We pay per message, and then the...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations

Artera has a customer resource center and a knowledge base on a website, but Artera will often refer...

Aug 2023
||
(0)
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Analyst/Coordinator

Product, Product

In addition to Artera, we end up having to use other vendors whose products' functions better meet...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship

We previously had a customer success manager with Artera that we met with regularly. It is part of...

Aug 2023
||
(0)
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Director

Relationship

The vendor has been very good to work with. When we have issues, they definitely come to the table quickly....

Jul 2023
||
(0)
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Director

Product, Value

The tool definitely meets our expected outcomes overall. Our biggest problem is the reporting on...

Jul 2023
||
(0)
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Director

Product

Artera’s reporting piece is lacking, especially for some of our use cases. The tool for interacting...

Jul 2023
||
(0)
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Director

Operations

We definitely had some challenges with the vendor in terms of timelines for implementing one of our...

Jul 2023
||
(0)
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Director

Product

Artera integrates really well with our EMR.

Jul 2023
||
(0)
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Director

Product

We use batch files for some of our Artera tools. A challenge that we have with the product is that...

Jul 2023
||
(0)
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Director

Product

Artera does have a good road map for the tool, but it doesn't always align with what we are looking...

Jul 2023
||
(0)
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Manager

Relationship, Product

When the vendor rebranded, their name and platform changed. The system includes an icon that...

Jul 2023
||
(0)
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Manager

Relationship

With the vendor’s rebranding, we saw a significant increase in their web support. They have a great...

Jul 2023
||
(0)
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Manager

Product

Artera has a great solution, but there are some nuances with family scheduling. If a parent has four...

Jul 2023
||
(0)
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Manager

Relationship, Operations

Artera recently improved their training. They have a new site called Artera Academy, which provides...

Jul 2023
||
(0)
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Manager

Culture, Value

One of our biggest issues with Artera is that they tend to offer every new feature with an...

Jul 2023
||
(0)
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Manager

Relationship

Artera has a really robust and beneficial road map. I have been very happy with their investments in...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I am all about Artera. We have seen some good improvements. Recently, the higher-ups at Artera...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We specifically negotiated what we thought was going to be an all-in-one cost with Artera, and we...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

Artera works as promoted for the vast majority of cases. Everything that we looked at trying to get...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Overall, Artera's product is doing a great job. One challenge we have is that we need one hub for...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Artera's system is not really integrated. We have to launch a completely separate platform outside...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

People have to learn how the system works and how to navigate it, but it is not hard per se. I think...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The product is a little challenging for the staff. It is not hard to use, but we have to log in to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Our desire to text patients and make communication more interactive led us to the product. We can...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Artera has an excellent product for appointment reminders. Their product works very well, and it is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

Artera has very good relationship management with their clients, and they work very closely with...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Artera has a great solution for appointment reminders, but their other features are falling behind a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Artera has been straightforward. The biggest hurdle was moving from the interface of our old product...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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