WELL Comments

 

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User Commentary

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Director

Functionality and Upgrades

The primary use of the solution is appointment reminders. Each of our departments that have...

Dec 2020
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Director

Win/Loss - Why they were selected (by current clients)

WELL came across my desk inadvertently and seemed to have the most user-friendly platform. The...

Dec 2020
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Director

Service and Support

The vendor is very responsive. Whenever we have a question, we just email our account...

Dec 2020
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Director

Functionality and Upgrades

We have a whole bunch of new people using the system, so we want to have a baseline for training....

Dec 2020
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COO

Service and Support

I don’t think I have ever had phone or web support with WELL Health, but they have a pretty good...

Dec 2020
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COO

Functionality and Upgrades

I like WELL Health’s basic functionality of enabling bidirectional text messaging between us and our...

Dec 2020
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COO

Service and Support

I haven’t had any issues with WELL Health’s support throughout COVID-19. They have reached out to...

Dec 2020
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COO

Relationship

WELL Health has kept their promises, but sometimes it takes them longer than I would like for them...

Dec 2020
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COO

Implementation and Training

The vendor does a fine job with training. There is really nothing to train on because the product is...

Dec 2020
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Director

Service and Support

We are deploying a couple of new features, and the experience with the vendor is going extremely...

Nov 2020
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Director

ROI / Cost (care and feeding)

As far as nickel-and-diming goes, the vendor has been pretty good. Their payment model is pretty straightforward....

Nov 2020
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Director

Implementation and Training

The vendor does a nice job with the implementation. It was probably one of our lowest ticket-volume...

Nov 2020
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Director

Interfacing and Integration

The product very much supports our integration and interoperability goals. The solution has done...

Nov 2020
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Director

Relationship

The vendor has been great about developing new technology with us. They have been wonderful with...

Nov 2020
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Director

Future Outlook

We have seen great outcomes and have been impressed. We just renewed our contract to be a long-term...

Nov 2020
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Director

ROI / Cost (care and feeding)

Our ROI has more than paid for the system; the no-shows and the new functionality only add to the...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

WELL has been such a great asset to our practice that we are expanding and utilizing many more...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

When patients want to unsubscribe to text messages that WELL sends, they have to unsubscribe from...

Jul 2020
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VP/Other Executive

Relationship

We have a great relationship with WELL Health. I have biweekly meetings with them and even interact...

Jul 2020
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Nurse

Service and Support

WELL Health doesn’t keep their promises. That is unfortunate because WELL Health's solution is a...

Jul 2020
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Director

Functionality and Upgrades

From a day-to-day perspective, the strength of the product itself is that it is very user friendly....

Jul 2020
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Nurse

Functionality and Upgrades

We usually use previsit communication. Patient adoption was high, but unfortunately, some of the...

Jul 2020
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Nurse

Other Observations & Comments

WELL Health misses our expectations only because they have new features out there, but since we...

Jul 2020
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Nurse

Relationship

At first, our experience was good. But when we did what the vendor recommended, our experience went...

Jul 2020
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Nurse

Interfacing and Integration

All of the technology we have from WELL Health is somewhat cohesive because when it works, it is...

Jul 2020
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Nurse

Service and Support

WELL Health was helpful with suggestions during the COVID-19 crisis. There were no issues there....

Jul 2020
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Nurse

Service and Support

WELL Health is inexperienced. They are very much implementation driven right now. Once we have their...

Jul 2020
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Director

Functionality and Upgrades

Things are getting better all the time as WELL Health starts coming up with new, creative ways to...

Jul 2020
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Director

Functionality and Upgrades

The main reason we use the system is for appointment confirmations. But we also wanted to have a...

Jul 2020
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Director

Functionality and Upgrades

It is extremely important to have everything in one platform because we have to use so many...

Jul 2020
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Director

Service and Support

If we ask for something, WELL Health will come up with it. That is always a collaboration. We have...

Jul 2020
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Director

Functionality and Upgrades

There are probably endless ways that we could integrate WELL within our enterprise system to help...

Jul 2020
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Director

Implementation and Training

We basically have to train our own people on WELL. We want the vendor to offer ongoing training,...

Jun 2020
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Director

Functionality and Upgrades

WELL is very intuitive, so getting people up and running is very easy. The system doesn’t have too...

Jun 2020
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Director

Service and Support

I like the support I get from WELL Health. We were matched up with a very good account...

Jun 2020
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Director

Relationship

I would like WELL Health to push us to use more of their features. We want the vendor to set up a...

Jun 2020
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VP/Other Executive

Service and Support

We have a pretty unique relationship with WELL Health. They are usually willing to work with us on...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

WELL Health’s reporting tools have room for improvement. The vendor has made some strides, but we...

Jun 2020
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Director

Other Observations & Comments

We aren't dissatisfied with WELL, so I would probably buy it again. However, there are other...

Jun 2020
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Director

Relationship

WELL Health is pretty good at communicating and getting back in touch with us. They are pretty...

Jun 2020
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COO

Service and Support

Through the COVID-19 crisis, we have had regular calls with our WELL Health contact who gives us...

Jun 2020
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COO

ROI / Cost (care and feeding)

We were able to negotiate one of our interfaces with the vendor, and they were very open and...

Jun 2020
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COO

Implementation and Training

We had some hiccups and delays with our WELL implementation, but those were nothing we couldn't...

Jun 2020
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COO

Other Observations & Comments

With the vendor, there are some opportunities and capabilities that we haven't taken advantage of.

Jun 2020
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COO

Other Observations & Comments

We have a little issue with one of our WELL interfaces; we can never clarify whether it is because...

Jun 2020
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COO

Relationship

Our project manager does very well at keeping us informed. I don't need WELL Health’s executives,...

Jun 2020
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COO

ROI / Cost (care and feeding)

We have recovered a lot of money in revenue based on WELL. I can't attribute all of that to WELL...

Jun 2020
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Manager

Service and Support

WELL Health has done really well at supporting us through the COVID-19 crisis. They send out...

Jun 2020
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Manager

ROI / Cost (care and feeding)

I am not really the one that would make the decision, but I think we would buy the system again. We...

Jun 2020
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Manager

Service and Support

We do get phone support. The support people are really good. When we upgraded the product, WELL...

Jun 2020
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Manager

Functionality and Upgrades

The system is super easy to use. The product is priced really well compared to what we get out of it...

Jun 2020
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Manager

Functionality and Upgrades

A lot of people use the product in different ways at our facility. For example, some of the front...

Jun 2020
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CEO/President

Other Observations & Comments

The product may be part of our long-term plans. If something else comes out with our software for...

May 2020
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CEO/President

Relationship

In the beginning, we wanted the world from the vendor, and we found out we couldn’t have the world....

May 2020
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CEO/President

Other Observations & Comments

Implementations are never perfect. There are always bugs we have to work out. The vendor does...

May 2020
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CEO/President

Service and Support

There was a transition at one time, and it was kind of hard to get help from the vendor when we were...

May 2020
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CEO/President

Technology

The vendor does come up with new technology, and sometimes we use it. But sometimes we don’t.

May 2020
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CEO/President

Relationship

The vendor executives have contacted us, but I think they have grown so much. When the company was...

May 2020
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CEO/President

Functionality and Upgrades

The vendor has been good during the COVID-19 crisis. We have been with WELL Health for a long time....

May 2020
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CEO/President

Functionality and Upgrades

I think the vendor tries to keep us up to date on everything, so we are probably on the most current...

May 2020
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CEO/President

Other Observations & Comments

I would easily recommend the product. It is a really sweet tool. I hope my satisfaction is high a...

May 2020
 Helpful

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Director

Functionality and Upgrades

We have gone through a couple of upgrades recently, and the upgrades have gone very smoothly. I...

May 2020
 Helpful

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Director

Implementation and Training

The vendor has a web page where we can put any questions we have and then get instructional...

May 2020
 Helpful

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Director

Functionality and Upgrades

We aren't really seeing any campaign responses about the product that we would like. If people don't...

May 2020
 Helpful

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Director

Technology

I am pretty happy with the product. The vendor has come up with some new technology, but I can't say...

May 2020
 Helpful

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Director

Service and Support

I am really happy with the support I get from the vendor. We talk to the vendor executives when...

May 2020
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Director

Sales and Contracting

The product is very expensive, but I am satisfied with it. The vendor has worked with me on the...

May 2020
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Director

Future Outlook

We are going to be more satisfied with the vendor a year from now. There are a lot more features and...

May 2020
 Helpful

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Director

Service and Support

I would rate the vendor high for supporting us during the COVID-19 crisis. They have really gone out...

May 2020
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Director

ROI / Cost (care and feeding)

I think WELL Health has done very well at driving outcomes. There has been an increase in the number...

May 2020
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Director

Service and Support

Being able to communicate with our patients to let them know about different things during the...

May 2020
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Director

ROI / Cost (care and feeding)

WELL Health avoids charging for every little thing. Everything is within the contracts. We get...

May 2020
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Director

Implementation and Training

We didn’t have any issues with the implementation, so I would say that our experience there has been...

May 2020
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Director

Functionality and Upgrades

WELL has worked great. Our nurses like it, and it meets their needs. Everything has been as...

May 2020
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Director

Service and Support

Our experience with WELL Health's support has been that we call and get a response back either the...

May 2020
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Director

Relationship

The executive involvement from WELL Health is mostly at the front end. When we got into the...

May 2020
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Director

Implementation and Training

I would give WELL Health a fairly high score when it comes to driving tangible outcomes. They are...

Mar 2020
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Director

Service and Support

WELL Health is easy. Their customer service is very good, and they have knowledgeable resources. It...

Mar 2020
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Director

Service and Support

The potential and all of the possibilities that WELL has to offer are good. Maybe WELL Health is...

Mar 2020
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Manager

Functionality and Upgrades

The system helps with last-minute-appointment scheduling needs. We can reach out to several patients...

Jan 2020
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Manager

Technology

I didn't talk with the vendor a lot about the training. Our IT people set up the training and did it...

Jan 2020
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Manager

Functionality and Upgrades

There is occasionally a lapse where the system doesn’t update the information. We have asked the...

Jan 2020
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Manager

Functionality and Upgrades

The system is user friendly. Patients can easily read things on their end and respond. The system...

Jan 2020
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Director

Relationship

We have asked WELL Health to change or incorporate things into the product, and they have done that...

Jan 2020
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Director

Interfacing and Integration

We have been able to integrate WELL and another vendor's product together very well.

Jan 2020
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Director

Functionality and Upgrades

I was sad about the last product that we had from another vendor, but WELL has been amazing. If the...

Jan 2020
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Director

Sales and Contracting

The changes with the new user interface are somewhat superficial. There isn't a ton of new...

Jan 2020
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Director

Service and Support

I have already recommended WELL a couple of times. We can customize the system's interface. When our...

Jan 2020
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Director

Relationship

I would absolutely purchase WELL again. The vendor has been able to keep all of their promises....

Jan 2020
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Director

ROI / Cost (care and feeding)

I don't feel nickel-and-dimed by WELL Health, and that is great. I try to take as much advantage of...

Jan 2020
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Director

Implementation and Training

The training was good. We have had weekly calls with WELL Health since the beginning. The vendor...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

Things with WELL have been fantastic. I love that the GUI is easy for end users. Our patients love...

Jan 2020
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VP/Other Executive

Future Outlook

The primary use of WELL is patient communication. Our use case really started as appointment...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

WELL works fantastically. We evaluated a couple of different products for two-way texting. WELL was...

Jan 2020
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VP/Other Executive

Interfacing and Integration

With WELL, we have been able to integrate with everything we have needed.

Jan 2020
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VP/Other Executive

Implementation and Training

We have training sessions for our end users, and we use WELL Health's training. The training takes...

Jan 2020
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Manager

ROI / Cost (care and feeding)

We currently leverage WELL by having automated text messages go out to our patients for appointment...

Jan 2020
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Manager

Relationship

Even the vendor's executive team always listens to us and wants to hear more future-use cases and...

Jan 2020
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Manager

Functionality and Upgrades

The solution has a broadcast messaging feature, which I find very helpful. The solution has another...

Jan 2020
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Manager

Service and Support

From the support end, the solution is straightforward and simple to manage. One of the benefits is...

Jan 2020
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Manager

Other Observations & Comments

The system is not perfect. There is no such thing as a perfect system. There are some very slight...

Jan 2020
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Manager

Implementation and Training

The system is very simple, and ongoing training is unnecessary. One- or two-time training is more...

Jan 2020
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Manager

Sales and Contracting

I was very honest with WELL about our goals. We wanted to use the system to its full effect because...

Jan 2020
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Manager

Lessons Learned

If people asked me about WELL, I would tell them to make sure that they are staying on top of the...

Jan 2020
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Manager

Relationship

I asked to speak with a WELL executive a few times because I was very unhappy with my project...

Jan 2020
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Manager

Functionality and Upgrades

I would purchase WELL again. The platform is wonderful if used to its full effect. We use the system...

Jan 2020
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Manager

Service and Support

Overall, the quality of the product is great for appointment reminders and sending things. The...

Jan 2020
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Manager

Implementation and Training

I was very disappointed in our go-live plan. Things didn’t go as smoothly as possible, but I can’t...

Jan 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The vendor charges us for everything because of our contract. I am basically charged per message...

Jan 2020
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Manager

Service and Support

Our WELL representative is wonderful. That individual took on more work when I was unhappy with...

Jan 2020
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Manager

Implementation and Training

I liked the people from WELL that we worked with, and I also liked the way that WELL rolled out the...

Jan 2020
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Manager

Functionality and Upgrades

So far, WELL's functionalities are meeting all of the expectations that we wanted them to meet. We...

Jan 2020
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Manager

Functionality and Upgrades

WELL has really cut down our patient phone calls. WELL gives us a chance to respond back to patients...

Jan 2020
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Director

Relationship

The vendor is proactive in that they have initiated site visits with us.

Jan 2020
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Director

Functionality and Upgrades

If I were looking to do the exact same thing as we are doing now, I would buy the solution again....

Jan 2020
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Director

Functionality and Upgrades

By sending out a confirmation note immediately when a patient schedules an appointment, the solution...

Jan 2020
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Director

Functionality and Upgrades

When a patient sends in a photo of his or her insurance card, all we can do is take a screenshot of...

Jan 2020
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Director

Functionality and Upgrades

There are some things in the system that are a bit clunky. We can't just copy permission from one...

Jan 2020
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Director

Functionality and Upgrades

Our new software releases have been seamless for the most part. When we implemented the system, the...

Jan 2020
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Director

Service and Support

Things were rough at first because the vendor was still learning the product themselves. They have...

Jan 2020
 Helpful

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Director

Service and Support

The people we talk to at Well do not always understand how our facility works. Sometimes when we...

Jan 2020
 Helpful

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Director

ROI / Cost (care and feeding)

WELL has saved our staff quite a bit of time and effort by replacing phone calls. Our pharmacy...

Jan 2020
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Director

Future Outlook

Once we move everyone over to WELL, we are going to be able to work through a couple of the...

Jan 2020
 Helpful

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Director

Lessons Learned

We need to think about our patients who are primarily low income as we would think about anybody in...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

We have transitioned a couple of areas in our practice to use WELL's appointment reminders, and we...

Jan 2020
 Helpful

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Director

Service and Support

WELL Health keeps their promises. People can have unique issues where they get a product and...

Jan 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

WELL Health avoids nickel-and-diming, and I like the way the charging is set up. They charge a...

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

WELL is very intuitive and easy to use. When compared to what we were using before, which seemed to...

Jan 2020
 Helpful

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VP/Other Executive

Relationship

Well is always reaching out to us and seeing what they can do to help. We have been very involved...

Jan 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I would emphasize the flexibility of WELL to my peers; we can use it in many different ways. It...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

WELL is very intuitive. One of its best features is that we can administer it ourselves. We don’t...

Jan 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

Getting outcomes from WELL depends on how the end users use it. WELL can only do so much.

Jan 2020
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VP/Other Executive

Other Observations & Comments

I don’t see anything to indicate that my satisfaction with WELL wouldn’t be the same in a year as it...

Jan 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

WELL is performing very well. It has a lot of different opportunities, and Well has continued to...

Jan 2020
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