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KLAS Research Director - Adam Cherrington
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Adam Cherrington

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801-404-5273

 
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WELL Health does a really good job with their marketing. If anything is coming out, WELL Health has...

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We are on different EMR and PM systems, and we hope to match things up. When we do, we may look to...

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WELL helps us accomplish what we need to. It helps us communicate with patients and confirm that...

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We love our friends over at WELL Health. Their staff is friendly. WELL meets our current needs. It...

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One pain point for us is around support. We would like to see faster response times from WELL...

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WELL Health's implementation and training are fantastic. I can't say enough good things about WELL...

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We have been able to integrate everything that we have tried to integrate with WELL.

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WELL can simply text back and forth, so patients are very happy with that. Patients can cancel or...

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WELL is simple to set up, and WELL Health is constantly updating their product to keep up with...

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Director

I can speak to our WELL account managers, and they are available whenever we need them. Our account...

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Director

The leaders at WELL Health have great minds. One of the leaders at WELL Health collaborated on...

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Director

We have reduced our no-show rate with WELL; we barely even have a no-show rate anymore. When we need...

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VP/Other Executive

In order for me to agree to extend the contract with WELL Health, I needed their system to interface...

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WELL is very expensive compared to other solutions. The interface is certainly great, but when we...

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I ended up utilizing WELL more during the pandemic and had to get administrative access to do a lot...

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So far, we have only involved WELL’s service by email and phone. I was in the middle of needing...

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In terms of executive involvement, we have been in heavy and deep negotiations with the executives...

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VP/Other Executive

From using WELL, we are seeing a decline in cancellations and no-shows. We use WELL for regular...

Jun 2021
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VP/Other Executive

Something on my team’s wish list for WELL Health is geofencing. It would be nice if their...

Jun 2021
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VP/Other Executive

There is a lot of competition in the market, and the vendor is working very closely with us to meet...

May 2021
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VP/Other Executive

I like the system's ease of use. WELL is a very easy system to train on, and most people understand...

May 2021
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VP/Other Executive

We get our money's worth with WELL. The system helps to reduce our no-shows and rescheduled...

May 2021
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VP/Other Executive

We were able to go from having five vendors' systems to just having WELL do everything in one...

May 2021
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VP/Other Executive

WELL can handle so many different use cases. It took a true platform solution to make this system...

May 2021
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Right now, we are able to two-way text between patients and providers, and that works great....

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I love where WELL Health is going in the patient outreach space. They have been a game changer for...

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At one point, we ran into a snag, and the vendor's CEO helped us out. He went out of his way to make...

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Some of the vendor's analytics weren't quite ready for some of the data around our campaigns. I...

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Manager

WELL is definitely a user-friendly product. We are primarily using it for appointment reminders, but...

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Manager

WELL Health keeps their promises. Their full transparency is actually one of my favorite parts of...

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Manager

The contract is uniform across all of WELL Health's client base. They charge an automatic fee per...

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Manager

The implementation was a challenge. There was an issue with our client success manager. It was very...

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Manager

I have been impressed with the automation functions and the basic transparency the product offers....

Apr 2021
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Manager

WELL has made a few changes that have made their system more difficult. The system is multilayer and...

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Manager

I have not had the best experience with WELL Health's support. It is mediocre. When a general...

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Director

WELL Health has great resources and a great support library. We encourage our staff members to use...

Apr 2021
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Director

WELL is very seamless because it is integrated with our EHR. It is really easy to look at our...

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Director

Recently, we have not had any issues with upgrades to WELL. But in the early stages when we were...

Apr 2021
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Director

WELL does expedite our concerns when we need something addressed quickly. For example, one of our...

Apr 2021
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Director

Since WELL has been working well in one of our departments, we are looking to use it in other...

Apr 2021
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Director

Sometimes appointment reminders are incorrect. For example, if a patient has an appointment with a...

Apr 2021
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Director

Our time with WELL Health has been a learning experience. We are troubleshooting different issues...

Apr 2021
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Director

In our search process for a new product, I had a short list of a few vendors, and WELL Health really...

Apr 2021
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Director

It has not been long since the go-live with WELL, and already our response rates and confirmation...

Apr 2021
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Director

We have regular meetings and ad hoc meetings with WELL Health’s client success team. There is a lot...

Apr 2021
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Director

With our previous vendor’s contract, for everything we sent out, we got dinged a few cents. The WELL...

Apr 2021
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Director

With some of the ways the functionality was described, there were just a few nuances where we...

Apr 2021
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Director

Everything with onboarding has been good. The initial training we had from WELL Health was...

Apr 2021
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Director

We have had great feedback from patients and providers about WELL Health. I have had a couple of...

Apr 2021
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Director

I have been able to see a bit of what is in WELL Health’s development road map, and they are already...

Apr 2021
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Director

I know WELL Health is working through some of their support ticketing system and some of the...

Apr 2021
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Manager

We use WELL throughout our entire health system. Very minimal training is required for someone to...

Apr 2021
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Manager

I don't think the product is supposed to meet all of the needs of a health system. It is a digital...

Apr 2021
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Manager

We have started a vaccine clinic. A huge bonus with WELL during the pandemic has been that we have...

Apr 2021
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Manager

I absolutely love WELL. Everyone in our organization is quite pleased with the system. It has given...

Mar 2021
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Manager

There isn't a lot of thinking required with WELL. It is very customizable. We can create appointment...

Mar 2021
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Manager

WELL has helped us with COVID-19 messaging. We have used it to relay our expectations regarding...

Mar 2021
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Manager

WELL has all of our schedules, and we can filter for or pull up a schedule. If a provider called in...

Mar 2021
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Manager

WELL has more functionality than our previous system. We now have the ability to speak back and...

Mar 2021
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Manager

WELL Health has been really good about not nickel-and-diming us. They have been very open about what...

Mar 2021
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Manager

There is one area with WELL where we have had a bit of a challenge. It takes more manual work to...

Mar 2021
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Manager

WELL is pretty easy once people are trained. But being able to create automation does take a little...

Mar 2021
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Manager

The customer support people have been exceptional. They always respond quickly when we reach out to...

Mar 2021
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Director

We are doing really great things with our no-show rates. Our first success story was about those...

Mar 2021
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Director

One big plus of the product is that there are no added costs. The product isn't cheap, but the more...

Mar 2021
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Director

During COVID-19, we were doing something where patients would pull up in their car and text us about...

Mar 2021
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Director

The functionality is really good, but it is also limited. We aren't able to block patients from...

Mar 2021
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Director

WELL Health doesn't offer the technology to reach out to patients and ask them whether they want an...

Mar 2021
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Director

I give metrics to my C-suite people, and we report to the board regularly about the metrics we get...

Mar 2021
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Director

The vendor hires excellent people. I don't know how. We talk to the vendor on a regular basis. They...

Mar 2021
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Director

I am a fan of WELL Health. They have been a great partner to work with. They have grown like crazy,...

Feb 2021
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Manager

WELL has been good. We really have no issues with it. It works the way that WELL Health said it was...

Feb 2021
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Director

WELL Health has a straightforward portal. We have trained a lot of folks on it now and haven't had...

Feb 2021
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Director

We have regular meetings with WELL Health’s customer success team. It is not like we call an 800...

Feb 2021
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Director

On our marketing campaigns with WELL Health, we have seen a higher click rate from people opening...

Feb 2021
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Director

We have used WELL for marketing campaigns and broadcast functionality, and that allows us to...

Feb 2021
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Director

WELL Health doesn’t nickel-and-dime us at all. We set up a model, and it works very well. We don’t...

Feb 2021
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Director

I have worked with a lot of people from WELL Health, and they have got a great team. The folks at...

Feb 2021
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Director

When we rolled out the software to our operations groups, we had our training folks involved with...

Feb 2021
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Analyst/Coordinator

WELL Health is great to work with. We had an amazing trainer when we started, and the initial setup...

Jan 2021
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Analyst/Coordinator

WELL Health could help a little more when we add new clinics to our practice instead of just having...

Jan 2021
||
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Director

The primary use of the solution is appointment reminders. Each of our departments that have...

Dec 2020
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Director

WELL came across my desk inadvertently and seemed to have the most user-friendly platform. The...

Dec 2020
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Director

The vendor is very responsive. Whenever we have a question, we just email our account...

Dec 2020
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Director

We have a whole bunch of new people using the system, so we want to have a baseline for training....

Dec 2020
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COO

I don’t think I have ever had phone or web support with WELL Health, but they have a pretty good...

Dec 2020
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COO

I like WELL Health’s basic functionality of enabling bidirectional text messaging between us and our...

Dec 2020
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COO

I haven’t had any issues with WELL Health’s support throughout COVID-19. They have reached out to...

Dec 2020
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COO

WELL Health has kept their promises, but sometimes it takes them longer than I would like for them...

Dec 2020
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COO

The vendor does a fine job with training. There is really nothing to train on because the product is...

Dec 2020
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Director

We are deploying a couple of new features, and the experience with the vendor is going extremely...

Nov 2020
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Director

As far as nickel-and-diming goes, the vendor has been pretty good. Their payment model is pretty straightforward....

Nov 2020
||
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Director

The vendor does a nice job with the implementation. It was probably one of our lowest ticket-volume...

Nov 2020
||
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Director

The product very much supports our integration and interoperability goals. The solution has done...

Nov 2020
||
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Director

The vendor has been great about developing new technology with us. They have been wonderful with...

Nov 2020
||
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Director

We have seen great outcomes and have been impressed. We just renewed our contract to be a long-term...

Nov 2020
||
(0)
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Director

Our ROI has more than paid for the system; the no-shows and the new functionality only add to the...

Nov 2020
||
(0)
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VP/Other Executive

WELL has been such a great asset to our practice that we are expanding and utilizing many more...

Jul 2020
||
(0)
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VP/Other Executive

When patients want to unsubscribe to text messages that WELL sends, they have to unsubscribe from...

Jul 2020
||
(0)
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VP/Other Executive

We have a great relationship with WELL Health. I have biweekly meetings with them and even interact...

Jul 2020
||
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