WELL
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Adam Cherrington
Research Director
KLAS Research Director - Adam Cherrington
 
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User Commentary

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Analyst/Coordinator

We might be changing systems altogether, but nothing is definite right now. If we changed systems,...

May 2022
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Analyst/Coordinator

It is harder to get help from the vendor now than it was initially. WELL Health taught us very well,...

May 2022
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Analyst/Coordinator

The vendor was very great with the setup. The training was hands on, and WELL Health was very good...

May 2022
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Analyst/Coordinator

The vendor’s involvement is very good, although they have turnover. We get different account...

May 2022
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Director

WELL is challenging for some of our patients to use. They have to figure out what to press to go to...

May 2022
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Director

I have noticed that the vendor has had quite a bit of turnover with their higher-management people....

May 2022
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Director

WELL isn't part of our long-term plans. We are in the process of moving to another system that can...

May 2022
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Director

The solution did exactly what we wanted it to do. It had some features that we didn't take advantage...

May 2022
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Director

The vendor is still trying to manage their growth. They lack resources, so things have become more...

May 2022
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Director

It is fairly easy for our staff members to use WELL. The system is very simplistic. We can message...

May 2022
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Director

With the system, we have seen a reduction in no-shows, improvement in our recalls, and improvements...

May 2022
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VP/Other Executive

WELL is very easy for staff members and patients to use. It is simply a text messaging system, so we...

May 2022
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Director

The vendor has slowed down recently in their ability to bring new functionality to the market. I...

May 2022
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Director

We chose WELL Health because they seemed to be able to do what we wanted to do with text outreach....

Feb 2022
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Director

We are very pleased with WELL Health. They are transparent about how their program works. WELL...

Feb 2022
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Director

The vendor has projected some improvements for the future that I wish were available now. We want...

Feb 2022
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Manager

Appointment reminders are the WELL's bread and butter. That was the original reason we went with...

Dec 2021
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Manager

The system doesn't have a lot of prebuilt things. We have built pretty much everything ourselves....

Dec 2021
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Manager

We aren't replacing WELL, but we are going to move to some other technology for some co-pay...

Dec 2021
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Manager

WELL's communication platform is easy to manage, update, and customize. I am not sure whether anyone...

Dec 2021
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Manager

I don’t think products can get any easier than WELL, but there are still several patients who have...

Dec 2021
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Director

We have a product that we use for notifying patients after they have been discharged from an...

Nov 2021
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Director

WELL Health was very easy to work with when we had normal issues during our go-live. WELL Health was...

Nov 2021
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Director

WELL Health showed us what their coming year is going to look like and what their upgrades are going...

Nov 2021
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Manager

WELL is a great program. It has really decreased our no-show rates, and that has helped us...

Nov 2021
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Manager

WELL Health's implementation was very organized and great, and a lot of people were involved. The...

Nov 2021
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Manager

WELL Health has a good training library, and they have good monthly training meetings if we want to...

Nov 2021
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Manager

We have been on WELL for several years now, and ever since we went live, WELL Health has done a...

Nov 2021
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CIO

WELL Health is a partner to us. We are using their product in conjunction with our EMR. Our two...

Nov 2021
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CIO

Our implementation was rushed, so the scope was small. We just wanted to get appointment...

Nov 2021
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CIO

The end user gets a message from WELL that they respond to. The product is very simple and clear,...

Nov 2021
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Director

Patients sometimes don't have texting capabilities and only use the phone. That is the only little...

Nov 2021
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Director

Staff members sometimes don't take the time to educate themselves on how to use the tool properly,...

Nov 2021
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Director

We have a really great partnership with WELL Health. They don't nickel-and-dime us. We have done a...

Nov 2021
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Director

When WELL Health does upgrades, they chat with us about things first to see whether we think the...

Nov 2021
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Director

There are a few things we would really like WELL to do with integration that the system is not doing...

Nov 2021
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Director

We work very closely with WELL Health on many things. I really appreciate the partnership that they...

Nov 2021
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Director

WELL does everything well and is simple to use. When we need to do ad hoc messaging to a large group...

Nov 2021
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Director

WELL has improved our no-show rate. It has also improved the ability for patients to quickly...

Nov 2021
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Director

We have seen improvements to our no-show rates and better efficiency when it comes to communicating...

Nov 2021
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Director

We haven't had a lot of training for the system. It isn't that kind of platform. We have customer...

Nov 2021
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Director

We are always evolving the platform. We have a number of use cases, but the vendor keeps up with us...

Nov 2021
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Director

WELL is integrated with our EMR. The vendor has a lot of expertise with our EMR. A lot of the...

Nov 2021
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Director

We are on a business model where we pay almost a flat rate to providers. When we use the platform a...

Nov 2021
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Director

We brought WELL Health in to replace an existing vendor. WELL has a lot of key features, and we have...

Nov 2021
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Director

WELL Health avoids charging for every little thing. Their cost model is good. I like that the price...

Oct 2021
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Director

We are looking for other ways to use WELL right now. The system is working well for the reasons we...

Oct 2021
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VP/Other Executive

We needed a dynamic vendor, and we had a mostly positive experience with WELL Health. WELL Health...

Oct 2021
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VP/Other Executive

WELL isn't designed for a large health system. It works better for small, independent groups. We...

Oct 2021
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VP/Other Executive

One of the benefits of WELL is that it allows us to configure individual facilities. We chose to...

Oct 2021
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VP/Other Executive

WELL Health is a very collaborative vendor. They are a strong partner. It is great that they are...

Oct 2021
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VP/Other Executive

WELL would be a more powerful tool if it had a way to collect. It has some challenges with the...

Oct 2021
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VP/Other Executive

We are working on another process with WELL Health that we want to automate as much as possible. I...

Oct 2021
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Manager

I am worried about WELL Health’s help desk service. When we transitioned to a different system, WELL...

Oct 2021
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Manager

The product is really easy to use. That is why we like it, and that is why we keep it. And the price...

Oct 2021
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VP/Other Executive

WELL Health is one of the up-and-comers in the healthcare space. Their product works, and it is...

Oct 2021
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VP/Other Executive

I recently looked at the vendor’s announcements about all the new things coming up, and those things...

Oct 2021
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VP/Other Executive

The vendor could improve by adding more implementation people to help roll out new functionality to...

Oct 2021
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COO

We have some concerns with the language of our contract. That has been a bit of an issue. The terms...

Oct 2021
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COO

The solution is very user friendly for my team members and patients. Some people haven't had any...

Oct 2021
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COO

We use the solution a lot for administration and observation support. That was our intention when we...

Oct 2021
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Manager

WELL Health offers us new things a lot. We don't always want to implement those things though.

Oct 2021
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Manager

We talk with WELL Health frequently. We don't generally need to bring things to a higher level. If...

Oct 2021
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Manager

WELL is a really easy system to use once people get going on it. It doesn't require a lot of...

Oct 2021
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Manager

WELL's predefined content is spot on. Its ability to create custom content is also high. We can...

Oct 2021
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Manager

If a patient's phone number is attached in WELL and that patient also has a child attached in their...

Oct 2021
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Manager

We are in a different time zone than the vendor's support people. WELL Health is working on that. My...

Oct 2021
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Analyst/Coordinator

Right now, we are very happy with the product. It is easy to use. WELL is not a difficult...

Oct 2021
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Analyst/Coordinator

Some features within the system don't make sense. The functionality for filtering patients just...

Oct 2021
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Analyst/Coordinator

WELL Health has a great team for customer support. I will receive not only an email but also a phone...

Oct 2021
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Analyst/Coordinator

Our administrative team loves the WELL reports. The system has saved us quite a bit of money by...

Oct 2021
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Analyst/Coordinator

Integration was one of our issues when we went live. We were being pushed to go to HL7, and we were...

Oct 2021
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Analyst/Coordinator

WELL Health is very quick to pull in whoever we need, so we have people empowered to solve our...

Oct 2021
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Analyst/Coordinator

If someone were on an EMR system that had WELL's functionality already, I wouldn't recommend WELL....

Oct 2021
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Analyst/Coordinator

One complaint I have about WELL Health is their communication about downtime. If their site goes...

Oct 2021
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Director

Right now, the solution works pretty well. But we do have a lot of teams that still have to really...

Oct 2021
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Director

WELL's use case library is pretty extensive, and it has been helpful for us.

Oct 2021
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Director

Our client services team has been really helpful. When we are trying to do something that another...

Oct 2021
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Director

We are still trying to figure out our readmissions and whether they have decreased, but we have...

Oct 2021
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Director

When we had an account management team that was very reactive and wasn't meeting our needs, most of...

Oct 2021
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Director

The vendor has a pretty fantastic product for scheduling and appointment reminders, and it takes a...

Oct 2021
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Director

The only area that isn't good for the solution is the reporting and analytics area. We struggle a...

Oct 2021
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Director

WELL is not the most intuitive system for some people. However, once they get the hang of it, it is...

Oct 2021
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Director

We have used some of WELL Health's prebuilt content but not all of it. Some content has been...

Oct 2021
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Director

WELL helped improve our flu shot approach. The number of people getting flu shots has increased. The...

Oct 2021
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Director

We would like to have online texting and appointment functionalities between WELL and our EMR. The...

Oct 2021
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Manager

When we brought WELL on, it was only covering a portion of our organization. Then we brought on a...

Oct 2021
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Manager

I don't feel like there has been a lot of additional training from WELL Health. Not a lot of...

Oct 2021
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Manager

Our schedulers use the system all the time to answer patient questions and try to get ahold of...

Oct 2021
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Manager

It was easy to create custom content and modify it per provider. We were able to customize...

Oct 2021
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Director

The majority of our patients speak Spanish. We are able to create texts in Spanish. However, there...

Sep 2021
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Director

Our initial implementation was excellent. Our representative from WELL Health was so helpful and...

Sep 2021
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Director

WELL is very intuitive for my staff and our text-loving patients. We find that most of our patients...

Sep 2021
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Director

We have set up a lot of automations in WELL. There is no way to search these protocols. There is...

Sep 2021
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Director

The analytics in WELL is poor at best. Reporting is clunky and requires so many steps. Each time I...

Sep 2021
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Director

We leverage WELL Health’s support on occasion for certain things. The support team is very helpful....

Jul 2021
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Director

If WELL could integrate with other EMR vendors, that would be nice. That type of interface is not...

Jul 2021
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Director

WELL is working really well. We use it daily for communicating with our patients for our...

Jul 2021
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VP/Other Executive

WELL Health has grown exponentially over the last couple of years. Their market offering is super...

Jul 2021
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VP/Other Executive

WELL Health's support has taken a hit with the expansion. The support is still good; it is just not...

Jul 2021
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VP/Other Executive

WELL Health has put a lot of thought into their UI. I can put the UI in front of somebody who has...

Jul 2021
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VP/Other Executive

WELL Health does a really good job with their marketing. If anything is coming out, WELL Health has...

Jul 2021
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Director

We are on different EMR and PM systems, and we hope to match things up. When we do, we may look to...

Jul 2021
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Director

WELL Health might be going through some growing pains right now. Their support used to be very...

Jul 2021
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Director

WELL helps us accomplish what we need to. It helps us communicate with patients and confirm that...

Jul 2021
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Director

We have a couple of different contacts from WELL Health. If we reach out, they will get back to us.

Jul 2021
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Director

WELL really isn't that difficult to learn. We haven't had any training for a long time. The...

Jul 2021
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Director

Given our disparate systems, WELL is nice because our appointments from our PM system flow into...

Jul 2021
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Director

There are a few little things that we wish WELL could do. Those things would make the system a bit...

Jul 2021
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Director

There haven't been many stellar advancements. I know WELL Health has come out with some new products...

Jul 2021
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Manager

We love our friends over at WELL Health. Their staff is friendly. WELL meets our current needs. It...

Jul 2021
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Manager

One pain point for us is around support. We would like to see faster response times from WELL...

Jul 2021
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Director

WELL Health's implementation and training are fantastic. I can't say enough good things about WELL...

Jun 2021
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Director

We have been able to integrate everything that we have tried to integrate with WELL.

Jun 2021
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Director

WELL can simply text back and forth, so patients are very happy with that. Patients can cancel or...

Jun 2021
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Director

WELL is simple to set up, and WELL Health is constantly updating their product to keep up with...

Jun 2021
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Director

I can speak to our WELL account managers, and they are available whenever we need them. Our account...

Jun 2021
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Director

The leaders at WELL Health have great minds. One of the leaders at WELL Health collaborated on...

Jun 2021
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Director

We have reduced our no-show rate with WELL; we barely even have a no-show rate anymore. When we need...

Jun 2021
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VP/Other Executive

In order for me to agree to extend the contract with WELL Health, I needed their system to interface...

Jun 2021
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VP/Other Executive

WELL is very expensive compared to other solutions. The interface is certainly great, but when we...

Jun 2021
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VP/Other Executive

I ended up utilizing WELL more during the pandemic and had to get administrative access to do a lot...

Jun 2021
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VP/Other Executive

So far, we have only involved WELL’s service by email and phone. I was in the middle of needing...

Jun 2021
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VP/Other Executive

In terms of executive involvement, we have been in heavy and deep negotiations with the executives...

Jun 2021
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VP/Other Executive

From using WELL, we are seeing a decline in cancellations and no-shows. We use WELL for regular...

Jun 2021
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VP/Other Executive

Something on my team’s wish list for WELL Health is geofencing. It would be nice if their...

Jun 2021
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