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KLAS Research Director - Adam Cherrington
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Adam Cherrington

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WELL Health has great resources and a great support library. We encourage our staff members to use...

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WELL is very seamless because it is integrated with our EHR. It is really easy to look at our...

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In our search process for a new product, I had a short list of a few vendors, and WELL Health really...

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It has not been long since the go-live with WELL, and already our response rates and confirmation...

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We have regular meetings and ad hoc meetings with WELL Health’s client success team. There is a lot...

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Director

With our previous vendor’s contract, for everything we sent out, we got dinged a few cents. The WELL...

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With some of the ways the functionality was described, there were just a few nuances where we...

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Everything with onboarding has been good. The initial training we had from WELL Health was...

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Director

We have had great feedback from patients and providers about WELL Health. I have had a couple of...

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I have been able to see a bit of what is in WELL Health’s development road map, and they are already...

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Director

I know WELL Health is working through some of their support ticketing system and some of the...

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Manager

We use WELL throughout our entire health system. Very minimal training is required for someone to...

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Manager

I don't think the product is supposed to meet all of the needs of a health system. It is a digital...

Apr 2021
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Manager

We have started a vaccine clinic. A huge bonus with WELL during the pandemic has been that we have...

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Manager

I absolutely love WELL. Everyone in our organization is quite pleased with the system. It has given...

Mar 2021
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Manager

There isn't a lot of thinking required with WELL. It is very customizable. We can create appointment...

Mar 2021
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Manager

WELL has helped us with COVID-19 messaging. We have used it to relay our expectations regarding...

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Manager

WELL has all of our schedules, and we can filter for or pull up a schedule. If a provider called in...

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Manager

WELL has more functionality than our previous system. We now have the ability to speak back and...

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Manager

WELL Health has been really good about not nickel-and-diming us. They have been very open about what...

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Manager

There is one area with WELL where we have had a bit of a challenge. It takes more manual work to...

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Manager

WELL is pretty easy once people are trained. But being able to create automation does take a little...

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Manager

The customer support people have been exceptional. They always respond quickly when we reach out to...

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Director

We are doing really great things with our no-show rates. Our first success story was about those...

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Director

One big plus of the product is that there are no added costs. The product isn't cheap, but the more...

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Director

During COVID-19, we were doing something where patients would pull up in their car and text us about...

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Director

The functionality is really good, but it is also limited. We aren't able to block patients from...

Mar 2021
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Director

WELL Health doesn't offer the technology to reach out to patients and ask them whether they want an...

Mar 2021
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Director

I give metrics to my C-suite people, and we report to the board regularly about the metrics we get...

Mar 2021
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Director

The vendor hires excellent people. I don't know how. We talk to the vendor on a regular basis. They...

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Director

I am a fan of WELL Health. They have been a great partner to work with. They have grown like crazy,...

Feb 2021
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Manager

WELL has been good. We really have no issues with it. It works the way that WELL Health said it was...

Feb 2021
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Director

WELL Health has a straightforward portal. We have trained a lot of folks on it now and haven't had...

Feb 2021
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Director

We have regular meetings with WELL Health’s customer success team. It is not like we call an 800...

Feb 2021
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Director

On our marketing campaigns with WELL Health, we have seen a higher click rate from people opening...

Feb 2021
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Director

We have used WELL for marketing campaigns and broadcast functionality, and that allows us to...

Feb 2021
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Director

WELL Health doesn’t nickel-and-dime us at all. We set up a model, and it works very well. We don’t...

Feb 2021
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Director

I have worked with a lot of people from WELL Health, and they have got a great team. The folks at...

Feb 2021
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Director

When we rolled out the software to our operations groups, we had our training folks involved with...

Feb 2021
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Analyst/Coordinator

WELL Health is great to work with. We had an amazing trainer when we started, and the initial setup...

Jan 2021
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Analyst/Coordinator

WELL Health could help a little more when we add new clinics to our practice instead of just having...

Jan 2021
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Director

The primary use of the solution is appointment reminders. Each of our departments that have...

Dec 2020
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Director

WELL came across my desk inadvertently and seemed to have the most user-friendly platform. The...

Dec 2020
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Director

The vendor is very responsive. Whenever we have a question, we just email our account...

Dec 2020
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Director

We have a whole bunch of new people using the system, so we want to have a baseline for training....

Dec 2020
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COO

I don’t think I have ever had phone or web support with WELL Health, but they have a pretty good...

Dec 2020
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COO

I like WELL Health’s basic functionality of enabling bidirectional text messaging between us and our...

Dec 2020
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COO

I haven’t had any issues with WELL Health’s support throughout COVID-19. They have reached out to...

Dec 2020
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COO

WELL Health has kept their promises, but sometimes it takes them longer than I would like for them...

Dec 2020
||
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COO

The vendor does a fine job with training. There is really nothing to train on because the product is...

Dec 2020
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Director

We are deploying a couple of new features, and the experience with the vendor is going extremely...

Nov 2020
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Director

As far as nickel-and-diming goes, the vendor has been pretty good. Their payment model is pretty straightforward....

Nov 2020
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Director

The vendor does a nice job with the implementation. It was probably one of our lowest ticket-volume...

Nov 2020
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Director

The product very much supports our integration and interoperability goals. The solution has done...

Nov 2020
||
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Director

The vendor has been great about developing new technology with us. They have been wonderful with...

Nov 2020
||
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Director

We have seen great outcomes and have been impressed. We just renewed our contract to be a long-term...

Nov 2020
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Director

Our ROI has more than paid for the system; the no-shows and the new functionality only add to the...

Nov 2020
||
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VP/Other Executive

WELL has been such a great asset to our practice that we are expanding and utilizing many more...

Jul 2020
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VP/Other Executive

When patients want to unsubscribe to text messages that WELL sends, they have to unsubscribe from...

Jul 2020
||
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VP/Other Executive

We have a great relationship with WELL Health. I have biweekly meetings with them and even interact...

Jul 2020
||
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Nurse

WELL Health doesn’t keep their promises. That is unfortunate because WELL Health's solution is a...

Jul 2020
||
(0)
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Director

From a day-to-day perspective, the strength of the product itself is that it is very user friendly....

Jul 2020
||
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Nurse

We usually use previsit communication. Patient adoption was high, but unfortunately, some of the...

Jul 2020
||
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Nurse

WELL Health misses our expectations only because they have new features out there, but since we...

Jul 2020
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Nurse

At first, our experience was good. But when we did what the vendor recommended, our experience went...

Jul 2020
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Nurse

All of the technology we have from WELL Health is somewhat cohesive because when it works, it is...

Jul 2020
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Nurse

WELL Health was helpful with suggestions during the COVID-19 crisis. There were no issues there....

Jul 2020
||
(0)
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Nurse

WELL Health is inexperienced. They are very much implementation driven right now. Once we have their...

Jul 2020
||
(0)
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Director

Things are getting better all the time as WELL Health starts coming up with new, creative ways to...

Jul 2020
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Director

The main reason we use the system is for appointment confirmations. But we also wanted to have a...

Jul 2020
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Director

It is extremely important to have everything in one platform because we have to use so many...

Jul 2020
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Director

If we ask for something, WELL Health will come up with it. That is always a collaboration. We have...

Jul 2020
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Director

There are probably endless ways that we could integrate WELL within our enterprise system to help...

Jul 2020
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Director

We basically have to train our own people on WELL. We want the vendor to offer ongoing training,...

Jun 2020
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Director

WELL is very intuitive, so getting people up and running is very easy. The system doesn’t have too...

Jun 2020
||
(0)
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Director

I like the support I get from WELL Health. We were matched up with a very good account...

Jun 2020
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Director

I would like WELL Health to push us to use more of their features. We want the vendor to set up a...

Jun 2020
||
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VP/Other Executive

We have a pretty unique relationship with WELL Health. They are usually willing to work with us on...

Jun 2020
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VP/Other Executive

WELL Health’s reporting tools have room for improvement. The vendor has made some strides, but we...

Jun 2020
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Director

We aren't dissatisfied with WELL, so I would probably buy it again. However, there are other...

Jun 2020
||
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Director

WELL Health is pretty good at communicating and getting back in touch with us. They are pretty...

Jun 2020
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COO

Through the COVID-19 crisis, we have had regular calls with our WELL Health contact who gives us...

Jun 2020
||
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COO

We were able to negotiate one of our interfaces with the vendor, and they were very open and...

Jun 2020
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COO

We had some hiccups and delays with our WELL implementation, but those were nothing we couldn't...

Jun 2020
||
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COO

With the vendor, there are some opportunities and capabilities that we haven't taken advantage of.

Jun 2020
||
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COO

We have a little issue with one of our WELL interfaces; we can never clarify whether it is because...

Jun 2020
||
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COO

Our project manager does very well at keeping us informed. I don't need WELL Health’s executives,...

Jun 2020
||
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COO

We have recovered a lot of money in revenue based on WELL. I can't attribute all of that to WELL...

Jun 2020
||
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Manager

WELL Health has done really well at supporting us through the COVID-19 crisis. They send out...

Jun 2020
||
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Manager

I am not really the one that would make the decision, but I think we would buy the system again. We...

Jun 2020
||
(0)
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Manager

We do get phone support. The support people are really good. When we upgraded the product, WELL...

Jun 2020
||
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Manager

The system is super easy to use. The product is priced really well compared to what we get out of it...

Jun 2020
||
(0)
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Manager

A lot of people use the product in different ways at our facility. For example, some of the front...

Jun 2020
||
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CEO/President

The product may be part of our long-term plans. If something else comes out with our software for...

May 2020
||
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CEO/President

In the beginning, we wanted the world from the vendor, and we found out we couldn’t have the world....

May 2020
||
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CEO/President

Implementations are never perfect. There are always bugs we have to work out. The vendor does...

May 2020
||
(0)
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CEO/President

There was a transition at one time, and it was kind of hard to get help from the vendor when we were...

May 2020
||
(0)
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CEO/President

The vendor does come up with new technology, and sometimes we use it. But sometimes we don’t.

May 2020
||
(0)
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CEO/President

The vendor executives have contacted us, but I think they have grown so much. When the company was...

May 2020
||
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CEO/President

The vendor has been good during the COVID-19 crisis. We have been with WELL Health for a long time....

May 2020
||
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CEO/President

I think the vendor tries to keep us up to date on everything, so we are probably on the most current...

May 2020
||
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CEO/President

I would easily recommend the product. It is a really sweet tool. I hope my satisfaction is high a...

May 2020
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