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User Commentary

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Manager

I am worried about WELL Health’s help desk service. When we transitioned to a different system, WELL...

Oct 2021
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Manager

The product is really easy to use. That is why we like it, and that is why we keep it. And the price...

Oct 2021
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VP/Other Executive

WELL Health is one of the up-and-comers in the healthcare space. Their product works, and it is...

Oct 2021
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VP/Other Executive

I recently looked at the vendor’s announcements about all the new things coming up, and those things...

Oct 2021
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VP/Other Executive

The vendor could improve by adding more implementation people to help roll out new functionality to...

Oct 2021
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COO

We have some concerns with the language of our contract. That has been a bit of an issue. The terms...

Oct 2021
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COO

The solution is very user friendly for my team members and patients. Some people haven't had any...

Oct 2021
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COO

We use the solution a lot for administration and observation support. That was our intention when we...

Oct 2021
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Manager

WELL Health offers us new things a lot. We don't always want to implement those things though.

Oct 2021
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Manager

We talk with WELL Health frequently. We don't generally need to bring things to a higher level. If...

Oct 2021
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Manager

WELL is a really easy system to use once people get going on it. It doesn't require a lot of...

Oct 2021
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Manager

WELL's predefined content is spot on. Its ability to create custom content is also high. We can...

Oct 2021
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Manager

If a patient's phone number is attached in WELL and that patient also has a child attached in their...

Oct 2021
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Manager

We are in a different time zone than the vendor's support people. WELL Health is working on that. My...

Oct 2021
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Analyst/Coordinator

Right now, we are very happy with the product. It is easy to use. WELL is not a difficult...

Oct 2021
||
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Analyst/Coordinator

Some features within the system don't make sense. The functionality for filtering patients just...

Oct 2021
||
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Analyst/Coordinator

WELL Health has a great team for customer support. I will receive not only an email but also a phone...

Oct 2021
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Analyst/Coordinator

Our administrative team loves the WELL reports. The system has saved us quite a bit of money by...

Oct 2021
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Analyst/Coordinator

Integration was one of our issues when we went live. We were being pushed to go to HL7, and we were...

Oct 2021
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Analyst/Coordinator

WELL Health is very quick to pull in whoever we need, so we have people empowered to solve our...

Oct 2021
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Analyst/Coordinator

If someone were on an EMR system that had WELL's functionality already, I wouldn't recommend WELL....

Oct 2021
||
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Analyst/Coordinator

One complaint I have about WELL Health is their communication about downtime. If their site goes...

Oct 2021
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Director

Right now, the solution works pretty well. But we do have a lot of teams that still have to really...

Oct 2021
||
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Director

WELL's use case library is pretty extensive, and it has been helpful for us.

Oct 2021
||
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Director

Our client services team has been really helpful. When we are trying to do something that another...

Oct 2021
||
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Director

We are still trying to figure out our readmissions and whether they have decreased, but we have...

Oct 2021
||
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Director

When we had an account management team that was very reactive and wasn't meeting our needs, most of...

Oct 2021
||
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Director

The vendor has a pretty fantastic product for scheduling and appointment reminders, and it takes a...

Oct 2021
||
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Director

The only area that isn't good for the solution is the reporting and analytics area. We struggle a...

Oct 2021
||
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Director

WELL is not the most intuitive system for some people. However, once they get the hang of it, it is...

Oct 2021
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Director

We have used some of WELL Health's prebuilt content but not all of it. Some content has been...

Oct 2021
||
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Director

WELL helped improve our flu shot approach. The number of people getting flu shots has increased. The...

Oct 2021
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Director

We would like to have online texting and appointment functionalities between WELL and our EMR. The...

Oct 2021
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Manager

When we brought WELL on, it was only covering a portion of our organization. Then we brought on a...

Oct 2021
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Manager

I don't feel like there has been a lot of additional training from WELL Health. Not a lot of...

Oct 2021
||
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Manager

Our schedulers use the system all the time to answer patient questions and try to get ahold of...

Oct 2021
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Manager

It was easy to create custom content and modify it per provider. We were able to customize...

Oct 2021
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Director

The majority of our patients speak Spanish. We are able to create texts in Spanish. However, there...

Sep 2021
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Director

Our initial implementation was excellent. Our representative from WELL Health was so helpful and...

Sep 2021
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Director

WELL is very intuitive for my staff and our text-loving patients. We find that most of our patients...

Sep 2021
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Director

We have set up a lot of automations in WELL. There is no way to search these protocols. There is...

Sep 2021
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Director

The analytics in WELL is poor at best. Reporting is clunky and requires so many steps. Each time I...

Sep 2021
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Director

We leverage WELL Health’s support on occasion for certain things. The support team is very helpful....

Jul 2021
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Director

If WELL could integrate with other EMR vendors, that would be nice. That type of interface is not...

Jul 2021
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Director

WELL is working really well. We use it daily for communicating with our patients for our...

Jul 2021
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VP/Other Executive

WELL Health has grown exponentially over the last couple of years. Their market offering is super...

Jul 2021
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VP/Other Executive

WELL Health's support has taken a hit with the expansion. The support is still good; it is just not...

Jul 2021
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VP/Other Executive

WELL Health has put a lot of thought into their UI. I can put the UI in front of somebody who has...

Jul 2021
||
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VP/Other Executive

WELL Health does a really good job with their marketing. If anything is coming out, WELL Health has...

Jul 2021
||
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Director

We are on different EMR and PM systems, and we hope to match things up. When we do, we may look to...

Jul 2021
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Director

WELL Health might be going through some growing pains right now. Their support used to be very...

Jul 2021
||
(0)
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Director

WELL helps us accomplish what we need to. It helps us communicate with patients and confirm that...

Jul 2021
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(0)
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Director

We have a couple of different contacts from WELL Health. If we reach out, they will get back to us.

Jul 2021
||
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Director

WELL really isn't that difficult to learn. We haven't had any training for a long time. The...

Jul 2021
||
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Director

Given our disparate systems, WELL is nice because our appointments from our PM system flow into...

Jul 2021
||
(0)
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Director

There are a few little things that we wish WELL could do. Those things would make the system a bit...

Jul 2021
||
(0)
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Director

There haven't been many stellar advancements. I know WELL Health has come out with some new products...

Jul 2021
||
(0)
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Manager

We love our friends over at WELL Health. Their staff is friendly. WELL meets our current needs. It...

Jul 2021
||
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Manager

One pain point for us is around support. We would like to see faster response times from WELL...

Jul 2021
||
(0)
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Director

WELL Health's implementation and training are fantastic. I can't say enough good things about WELL...

Jun 2021
||
(0)
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Director

We have been able to integrate everything that we have tried to integrate with WELL.

Jun 2021
||
(0)
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Director

WELL can simply text back and forth, so patients are very happy with that. Patients can cancel or...

Jun 2021
||
(0)
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Director

WELL is simple to set up, and WELL Health is constantly updating their product to keep up with...

Jun 2021
||
(0)
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Director

I can speak to our WELL account managers, and they are available whenever we need them. Our account...

Jun 2021
||
(0)
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Director

The leaders at WELL Health have great minds. One of the leaders at WELL Health collaborated on...

Jun 2021
||
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Director

We have reduced our no-show rate with WELL; we barely even have a no-show rate anymore. When we need...

Jun 2021
||
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VP/Other Executive

In order for me to agree to extend the contract with WELL Health, I needed their system to interface...

Jun 2021
||
(0)
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VP/Other Executive

WELL is very expensive compared to other solutions. The interface is certainly great, but when we...

Jun 2021
||
(0)
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VP/Other Executive

I ended up utilizing WELL more during the pandemic and had to get administrative access to do a lot...

Jun 2021
||
(0)
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VP/Other Executive

So far, we have only involved WELL’s service by email and phone. I was in the middle of needing...

Jun 2021
||
(0)
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VP/Other Executive

In terms of executive involvement, we have been in heavy and deep negotiations with the executives...

Jun 2021
||
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VP/Other Executive

From using WELL, we are seeing a decline in cancellations and no-shows. We use WELL for regular...

Jun 2021
||
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VP/Other Executive

Something on my team’s wish list for WELL Health is geofencing. It would be nice if their...

Jun 2021
||
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VP/Other Executive

There is a lot of competition in the market, and the vendor is working very closely with us to meet...

May 2021
||
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VP/Other Executive

I like the system's ease of use. WELL is a very easy system to train on, and most people understand...

May 2021
||
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VP/Other Executive

We get our money's worth with WELL. The system helps to reduce our no-shows and rescheduled...

May 2021
||
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VP/Other Executive

We were able to go from having five vendors' systems to just having WELL do everything in one...

May 2021
||
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VP/Other Executive

WELL can handle so many different use cases. It took a true platform solution to make this system...

May 2021
||
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VP/Other Executive

Right now, we are able to two-way text between patients and providers, and that works great....

May 2021
||
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Chief Innovation Officer

I love where WELL Health is going in the patient outreach space. They have been a game changer for...

Apr 2021
||
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Chief Innovation Officer

At one point, we ran into a snag, and the vendor's CEO helped us out. He went out of his way to make...

Apr 2021
||
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Chief Innovation Officer

Some of the vendor's analytics weren't quite ready for some of the data around our campaigns. I...

Apr 2021
||
(0)
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Manager

WELL is definitely a user-friendly product. We are primarily using it for appointment reminders, but...

Apr 2021
||
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Manager

WELL Health keeps their promises. Their full transparency is actually one of my favorite parts of...

Apr 2021
||
(0)
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Manager

The contract is uniform across all of WELL Health's client base. They charge an automatic fee per...

Apr 2021
||
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Manager

The implementation was a challenge. There was an issue with our client success manager. It was very...

Apr 2021
||
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Manager

I have been impressed with the automation functions and the basic transparency the product offers....

Apr 2021
||
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Manager

WELL has made a few changes that have made their system more difficult. The system is multilayer and...

Apr 2021
||
(0)
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Manager

I have not had the best experience with WELL Health's support. It is mediocre. When a general...

Apr 2021
||
(0)
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Director

WELL Health has great resources and a great support library. We encourage our staff members to use...

Apr 2021
||
(0)
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Director

WELL is very seamless because it is integrated with our EHR. It is really easy to look at our...

Apr 2021
||
(0)
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Director

Recently, we have not had any issues with upgrades to WELL. But in the early stages when we were...

Apr 2021
||
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Director

WELL does expedite our concerns when we need something addressed quickly. For example, one of our...

Apr 2021
||
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Director

Since WELL has been working well in one of our departments, we are looking to use it in other...

Apr 2021
||
(0)
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Director

Sometimes appointment reminders are incorrect. For example, if a patient has an appointment with a...

Apr 2021
||
(0)
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Director

Our time with WELL Health has been a learning experience. We are troubleshooting different issues...

Apr 2021
||
(0)
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Director

In our search process for a new product, I had a short list of a few vendors, and WELL Health really...

Apr 2021
||
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Director

It has not been long since the go-live with WELL, and already our response rates and confirmation...

Apr 2021
||
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Director

We have regular meetings and ad hoc meetings with WELL Health’s client success team. There is a lot...

Apr 2021
||
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Director

With our previous vendor’s contract, for everything we sent out, we got dinged a few cents. The WELL...

Apr 2021
||
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Director

With some of the ways the functionality was described, there were just a few nuances where we...

Apr 2021
||
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Director

Everything with onboarding has been good. The initial training we had from WELL Health was...

Apr 2021
||
(0)
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Director

We have had great feedback from patients and providers about WELL Health. I have had a couple of...

Apr 2021
||
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Director

I have been able to see a bit of what is in WELL Health’s development road map, and they are already...

Apr 2021
||
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Director

I know WELL Health is working through some of their support ticketing system and some of the...

Apr 2021
||
(0)
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Manager

We use WELL throughout our entire health system. Very minimal training is required for someone to...

Apr 2021
||
(0)
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Manager

I don't think the product is supposed to meet all of the needs of a health system. It is a digital...

Apr 2021
||
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Manager

We have started a vaccine clinic. A huge bonus with WELL during the pandemic has been that we have...

Apr 2021
||
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Manager

I absolutely love WELL. Everyone in our organization is quite pleased with the system. It has given...

Mar 2021
||
(0)
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Manager

There isn't a lot of thinking required with WELL. It is very customizable. We can create appointment...

Mar 2021
||
(0)
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Manager

WELL has helped us with COVID-19 messaging. We have used it to relay our expectations regarding...

Mar 2021
||
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Manager

WELL has all of our schedules, and we can filter for or pull up a schedule. If a provider called in...

Mar 2021
||
(0)
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Manager

WELL has more functionality than our previous system. We now have the ability to speak back and...

Mar 2021
||
(0)
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Manager

WELL Health has been really good about not nickel-and-diming us. They have been very open about what...

Mar 2021
||
(0)
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Manager

There is one area with WELL where we have had a bit of a challenge. It takes more manual work to...

Mar 2021
||
(0)
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Manager

WELL is pretty easy once people are trained. But being able to create automation does take a little...

Mar 2021
||
(0)
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Manager

The customer support people have been exceptional. They always respond quickly when we reach out to...

Mar 2021
||
(0)
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Director

We are doing really great things with our no-show rates. Our first success story was about those...

Mar 2021
||
(0)
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Director

One big plus of the product is that there are no added costs. The product isn't cheap, but the more...

Mar 2021
||
(0)
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Director

During COVID-19, we were doing something where patients would pull up in their car and text us about...

Mar 2021
||
(0)
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Director

The functionality is really good, but it is also limited. We aren't able to block patients from...

Mar 2021
||
(0)
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Director

WELL Health doesn't offer the technology to reach out to patients and ask them whether they want an...

Mar 2021
||
(0)
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Director

I give metrics to my C-suite people, and we report to the board regularly about the metrics we get...

Mar 2021
||
(0)
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Director

The vendor hires excellent people. I don't know how. We talk to the vendor on a regular basis. They...

Mar 2021
||
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Director

I am a fan of WELL Health. They have been a great partner to work with. They have grown like crazy,...

Feb 2021
||
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Manager

WELL has been good. We really have no issues with it. It works the way that WELL Health said it was...

Feb 2021
||
(0)
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Director

WELL Health has a straightforward portal. We have trained a lot of folks on it now and haven't had...

Feb 2021
||
(0)
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Director

We have regular meetings with WELL Health’s customer success team. It is not like we call an 800...

Feb 2021
||
(0)
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Director

On our marketing campaigns with WELL Health, we have seen a higher click rate from people opening...

Feb 2021
||
(0)
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Director

We have used WELL for marketing campaigns and broadcast functionality, and that allows us to...

Feb 2021
||
(0)
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Director

WELL Health doesn’t nickel-and-dime us at all. We set up a model, and it works very well. We don’t...

Feb 2021
||
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Director

I have worked with a lot of people from WELL Health, and they have got a great team. The folks at...

Feb 2021
||
(0)
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Director

When we rolled out the software to our operations groups, we had our training folks involved with...

Feb 2021
||
(0)
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Analyst/Coordinator

WELL Health is great to work with. We had an amazing trainer when we started, and the initial setup...

Jan 2021
||
(0)
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Analyst/Coordinator

WELL Health could help a little more when we add new clinics to our practice instead of just having...

Jan 2021
||
(0)
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Director

The primary use of the solution is appointment reminders. Each of our departments that have...

Dec 2020
||
(0)
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Director

WELL came across my desk inadvertently and seemed to have the most user-friendly platform. The...

Dec 2020
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Director

The vendor is very responsive. Whenever we have a question, we just email our account...

Dec 2020
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Director

We have a whole bunch of new people using the system, so we want to have a baseline for training....

Dec 2020
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COO

I don’t think I have ever had phone or web support with WELL Health, but they have a pretty good...

Dec 2020
||
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COO

I like WELL Health’s basic functionality of enabling bidirectional text messaging between us and our...

Dec 2020
||
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COO

I haven’t had any issues with WELL Health’s support throughout COVID-19. They have reached out to...

Dec 2020
||
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COO

WELL Health has kept their promises, but sometimes it takes them longer than I would like for them...

Dec 2020
||
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COO

The vendor does a fine job with training. There is really nothing to train on because the product is...

Dec 2020
||
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Director

We are deploying a couple of new features, and the experience with the vendor is going extremely...

Nov 2020
||
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Director

As far as nickel-and-diming goes, the vendor has been pretty good. Their payment model is pretty straightforward....

Nov 2020
||
(0)
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Director

The vendor does a nice job with the implementation. It was probably one of our lowest ticket-volume...

Nov 2020
||
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Director

The product very much supports our integration and interoperability goals. The solution has done...

Nov 2020
||
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Director

The vendor has been great about developing new technology with us. They have been wonderful with...

Nov 2020
||
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Director

We have seen great outcomes and have been impressed. We just renewed our contract to be a long-term...

Nov 2020
||
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Director

Our ROI has more than paid for the system; the no-shows and the new functionality only add to the...

Nov 2020
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