Wellbe
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
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User Commentary
We have achieved many outcomes with Wellbe’s system. We have seen a decrease in the length of stays....
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The system’s content is great. I love it. The implementation process was simple for us because we...
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We have to create a lot of our own custom content, especially for special instructions for COVID-19....
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Before the pandemic, Wellbe’s system complemented everything we did in person, but then we couldn’t...
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Wellbe's service and product set them apart. The product is very easy to use, and the service is...
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The only challenge we have had with Wellbe's system is that our EHR vendor struggles with...
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Wellbe provides great training when we have internal turnover in our staff. Recently, we called our...
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Thousands of patients go through the platform every year. We don't have a huge staff to do...
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The contracting process was very detailed; it was almost redundantly detailed. The process of...
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Wellbe provides very helpful learning tools on their website so that we can self-educate if need be....
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For anything that we want, if we make suggestions for changes, Wellbe is all about trying to do...
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This product is a patient education tool, but we can also gather quality data with it. The usability...
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I keep hearing from the financial department that the Wellbe product is expensive, but I really like...
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Wellbe is a desktop solution. The vendor is working on a mobile version, and I don't know where they...
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Wellbe is a very custom tool, but that is probably in part because of the way that we are using it....
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I would like to have quarterly or semiannual business reviews with the vendor. I would also like the...
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The tool allows us to reach more patients with fewer staff members. Before we had Wellbe, we had to...
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We have turned down other programs because we have received our money’s worth with Wellbe. I get a...
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If our patients are having a problem or a technical issue, the technical support people respond the...
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The system content is very easy to change, so if I decide to alter something, I can get that thing...
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Wellbe has been delivering quite well. Our patients are quite pleased. I have looked at other...
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We get feedback from our patients and other hospitals in the area that we have an excellent program....
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Wellbe's ongoing phone and web support is wonderful. I have a meeting with my handler, and that is a...
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Wellbe is a very easy vendor to work with. They are pretty alert and sensitive to anything that we...
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Wellbe does a good job with their product in terms of how they organize it. The system is easy to...
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This was an organizational decision, but it would be nice if Wellbe were tied to the medical record....
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I don't foresee us using a different tool, at least in the near future. We are pretty committed to...
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When I ask Wellbe to do things, they follow through. They do very well with training. They do a nice...
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Once users get past the sign-in and get in for the first time, the ease of use is very good. The...
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Sometimes we have difficulties getting patients in the system if their email has already been used....
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If a patient has multiple procedures and multiple care paths running in parallel, sometimes the...
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I am not a tech-savvy person, but Wellbe suits my needs. The system has a very strong ability to...
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I had some concerns about something one time where I misunderstood because there was just a bit of...
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The jury is still out on whether I would buy Wellbe's system again. I like the product, but I am not...
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We are taking a process that was done manually by humans and trying to automate it with Wellbe's...
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Wellbe is pushy with delivering new technology. For example, if we are using a piece of software...
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Our patients like the product. It has basically taken a 40-page book and turned it into bite-sized...
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Wellbe's system is not as user friendly for our office staff as it is for patients. We have to...
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Wellbe customizes and builds the solution for us. There is no out-of-the-box version. When we want...
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I am really impressed with Wellbe's software and people. The system has worked even better than I...
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Our patients are using the Wellbe platform more than we thought they would. Going into the system,...
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Wellbe's system is driving value for us by accurately and consistently tracking our one-year PROs....
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One thing I love about Wellbe is that I speak with their executives on a regular basis. They have...
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When we went into the pandemic, we could no longer do in-person classes. We had to rely 100% on the...
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The Wellbe system is a trusted platform. The patients just fill out their surveys like clockwork. I...
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We are avoiding readmissions because we can use the data from the Wellbe system to get on top of...
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Wellbe has two different levels of support. There is a level of support for implementation and...
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Wellbe's president and CEO invited us and a bunch of other clients to the Wellbe headquarters....
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Wellbe's team worked with us to integrate with our EHR so that we could have a better feed. The...
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A product has to look good for patients to use it. If a product looks technical or scary, no one...
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There is a way for patients to identify other caregivers that they want to include in their care...
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The clinicians are heavily involved in the beginning to make sure the care path is appropriately set...
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