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Wellbe
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Director

ROI / Cost (care and feeding)

We have achieved many outcomes with Wellbe’s system. We have seen a decrease in the length of stays....

Feb 2022
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(0)
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Director

Implementation and Training

The system’s content is great. I love it. The implementation process was simple for us because we...

Feb 2022
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Director

Service and Support

We have to create a lot of our own custom content, especially for special instructions for COVID-19....

Feb 2022
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(0)
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Director

ROI / Cost (care and feeding)

Before the pandemic, Wellbe’s system complemented everything we did in person, but then we couldn’t...

Feb 2022
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(0)
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Director

Relationship

Wellbe's service and product set them apart. The product is very easy to use, and the service is...

Feb 2022
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(0)
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Director

Interfacing and Integration

The only challenge we have had with Wellbe's system is that our EHR vendor struggles with...

Feb 2022
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(0)
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Director

Implementation and Training

Wellbe provides great training when we have internal turnover in our staff. Recently, we called our...

Feb 2022
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(0)
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Director

ROI / Cost (care and feeding)

Thousands of patients go through the platform every year. We don't have a huge staff to do...

Feb 2022
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(0)
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Manager

Sales and Contracting

The contracting process was very detailed; it was almost redundantly detailed. The process of...

Dec 2021
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(0)
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Manager

Implementation and Training

Wellbe provides very helpful learning tools on their website so that we can self-educate if need be....

Dec 2021
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(0)
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Manager

Relationship

For anything that we want, if we make suggestions for changes, Wellbe is all about trying to do...

Dec 2021
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(0)
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Manager

Functionality and Upgrades

This product is a patient education tool, but we can also gather quality data with it. The usability...

Dec 2021
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(0)
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Manager

Other Observations & Comments

I keep hearing from the financial department that the Wellbe product is expensive, but I really like...

Dec 2021
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(0)
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CEO/President

Functionality and Upgrades

Wellbe is a desktop solution. The vendor is working on a mobile version, and I don't know where they...

Dec 2021
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(0)
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CEO/President

Interfacing and Integration

Wellbe is a very custom tool, but that is probably in part because of the way that we are using it....

Dec 2021
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(0)
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CEO/President

Relationship

I would like to have quarterly or semiannual business reviews with the vendor. I would also like the...

Dec 2021
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(0)
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CEO/President

ROI / Cost (care and feeding)

The tool allows us to reach more patients with fewer staff members. Before we had Wellbe, we had to...

Dec 2021
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(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have turned down other programs because we have received our money’s worth with Wellbe. I get a...

Nov 2021
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(0)
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Analyst/Coordinator

Service and Support

If our patients are having a problem or a technical issue, the technical support people respond the...

Nov 2021
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(0)
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Analyst/Coordinator

Functionality and Upgrades

The system content is very easy to change, so if I decide to alter something, I can get that thing...

Nov 2021
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(0)
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Analyst/Coordinator

Functionality and Upgrades

Wellbe has been delivering quite well. Our patients are quite pleased. I have looked at other...

Nov 2021
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(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We get feedback from our patients and other hospitals in the area that we have an excellent program....

Nov 2021
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(0)
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Analyst/Coordinator

Service and Support

Wellbe's ongoing phone and web support is wonderful. I have a meeting with my handler, and that is a...

Nov 2021
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(0)
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Nurse

Relationship

Wellbe is a very easy vendor to work with. They are pretty alert and sensitive to anything that we...

Nov 2021
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(0)
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Nurse

Functionality and Upgrades

Wellbe does a good job with their product in terms of how they organize it. The system is easy to...

Nov 2021
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(0)
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Nurse

Future Outlook

This was an organizational decision, but it would be nice if Wellbe were tied to the medical record....

Nov 2021
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(0)
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Nurse

Future Outlook

I don't foresee us using a different tool, at least in the near future. We are pretty committed to...

Nov 2021
||
(0)
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Nurse

Relationship

When I ask Wellbe to do things, they follow through. They do very well with training. They do a nice...

Nov 2021
||
(0)
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Nurse

Functionality and Upgrades

Once users get past the sign-in and get in for the first time, the ease of use is very good. The...

Nov 2021
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(0)
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Nurse

Functionality and Upgrades

Sometimes we have difficulties getting patients in the system if their email has already been used....

Nov 2021
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(0)
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Nurse

Functionality and Upgrades

If a patient has multiple procedures and multiple care paths running in parallel, sometimes the...

Nov 2021
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(0)
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Nurse

Implementation and Training

I am not a tech-savvy person, but Wellbe suits my needs. The system has a very strong ability to...

Nov 2021
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(0)
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Nurse

Other Observations & Comments

I had some concerns about something one time where I misunderstood because there was just a bit of...

Nov 2021
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(0)
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Analyst/Coordinator

Relationship

The jury is still out on whether I would buy Wellbe's system again. I like the product, but I am not...

Oct 2021
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(0)
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Analyst/Coordinator

Functionality and Upgrades

We are taking a process that was done manually by humans and trying to automate it with Wellbe's...

Oct 2021
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(0)
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Analyst/Coordinator

Relationship

Wellbe is pushy with delivering new technology. For example, if we are using a piece of software...

Oct 2021
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(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Our patients like the product. It has basically taken a 40-page book and turned it into bite-sized...

Oct 2021
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(0)
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Analyst/Coordinator

Functionality and Upgrades

Wellbe's system is not as user friendly for our office staff as it is for patients. We have to...

Oct 2021
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(0)
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Analyst/Coordinator

Functionality and Upgrades

Wellbe customizes and builds the solution for us. There is no out-of-the-box version. When we want...

Oct 2021
||
(0)
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