Wellbe
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Adam Cherrington
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KLAS Research Director - Adam Cherrington
 
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User Commentary

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Director

We have achieved many outcomes with Wellbe’s system. We have seen a decrease in the length of stays....

Feb 2022
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Director

The system’s content is great. I love it. The implementation process was simple for us because we...

Feb 2022
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Director

We have to create a lot of our own custom content, especially for special instructions for COVID-19....

Feb 2022
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Director

Before the pandemic, Wellbe’s system complemented everything we did in person, but then we couldn’t...

Feb 2022
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Director

Wellbe's service and product set them apart. The product is very easy to use, and the service is...

Feb 2022
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Director

The only challenge we have had with Wellbe's system is that our EHR vendor struggles with...

Feb 2022
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Director

Wellbe provides great training when we have internal turnover in our staff. Recently, we called our...

Feb 2022
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Director

Thousands of patients go through the platform every year. We don't have a huge staff to do...

Feb 2022
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Manager

The contracting process was very detailed; it was almost redundantly detailed. The process of...

Dec 2021
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Manager

Wellbe provides very helpful learning tools on their website so that we can self-educate if need be....

Dec 2021
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Manager

For anything that we want, if we make suggestions for changes, Wellbe is all about trying to do...

Dec 2021
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Manager

This product is a patient education tool, but we can also gather quality data with it. The usability...

Dec 2021
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Manager

I keep hearing from the financial department that the Wellbe product is expensive, but I really like...

Dec 2021
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CEO/President

Wellbe is a desktop solution. The vendor is working on a mobile version, and I don't know where they...

Dec 2021
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CEO/President

Wellbe is a very custom tool, but that is probably in part because of the way that we are using it....

Dec 2021
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CEO/President

I would like to have quarterly or semiannual business reviews with the vendor. I would also like the...

Dec 2021
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CEO/President

The tool allows us to reach more patients with fewer staff members. Before we had Wellbe, we had to...

Dec 2021
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Analyst/Coordinator

We have turned down other programs because we have received our money’s worth with Wellbe. I get a...

Nov 2021
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Analyst/Coordinator

If our patients are having a problem or a technical issue, the technical support people respond the...

Nov 2021
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Analyst/Coordinator

The system content is very easy to change, so if I decide to alter something, I can get that thing...

Nov 2021
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Analyst/Coordinator

Wellbe has been delivering quite well. Our patients are quite pleased. I have looked at other...

Nov 2021
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Analyst/Coordinator

We get feedback from our patients and other hospitals in the area that we have an excellent program....

Nov 2021
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Analyst/Coordinator

Wellbe's ongoing phone and web support is wonderful. I have a meeting with my handler, and that is a...

Nov 2021
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Nurse

Wellbe is a very easy vendor to work with. They are pretty alert and sensitive to anything that we...

Nov 2021
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Nurse

Wellbe does a good job with their product in terms of how they organize it. The system is easy to...

Nov 2021
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Nurse

This was an organizational decision, but it would be nice if Wellbe were tied to the medical record....

Nov 2021
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Nurse

I don't foresee us using a different tool, at least in the near future. We are pretty committed to...

Nov 2021
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Nurse

When I ask Wellbe to do things, they follow through. They do very well with training. They do a nice...

Nov 2021
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Nurse

Once users get past the sign-in and get in for the first time, the ease of use is very good. The...

Nov 2021
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Nurse

Sometimes we have difficulties getting patients in the system if their email has already been used....

Nov 2021
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Nurse

If a patient has multiple procedures and multiple care paths running in parallel, sometimes the...

Nov 2021
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Nurse

I am not a tech-savvy person, but Wellbe suits my needs. The system has a very strong ability to...

Nov 2021
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Nurse

I had some concerns about something one time where I misunderstood because there was just a bit of...

Nov 2021
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Analyst/Coordinator

The jury is still out on whether I would buy Wellbe's system again. I like the product, but I am not...

Oct 2021
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Analyst/Coordinator

We are taking a process that was done manually by humans and trying to automate it with Wellbe's...

Oct 2021
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Analyst/Coordinator

Wellbe is pushy with delivering new technology. For example, if we are using a piece of software...

Oct 2021
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Analyst/Coordinator

Our patients like the product. It has basically taken a 40-page book and turned it into bite-sized...

Oct 2021
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Analyst/Coordinator

Wellbe's system is not as user friendly for our office staff as it is for patients. We have to...

Oct 2021
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Analyst/Coordinator

Wellbe customizes and builds the solution for us. There is no out-of-the-box version. When we want...

Oct 2021
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Director

I am really impressed with Wellbe's software and people. The system has worked even better than I...

Oct 2021
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Director

Our patients are using the Wellbe platform more than we thought they would. Going into the system,...

Oct 2021
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Director

Wellbe's system is driving value for us by accurately and consistently tracking our one-year PROs....

Oct 2021
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Director

One thing I love about Wellbe is that I speak with their executives on a regular basis. They have...

Oct 2021
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Director

When we went into the pandemic, we could no longer do in-person classes. We had to rely 100% on the...

Oct 2021
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Director

The Wellbe system is a trusted platform. The patients just fill out their surveys like clockwork. I...

Oct 2021
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Director

We are avoiding readmissions because we can use the data from the Wellbe system to get on top of...

Oct 2021
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Director

Wellbe has two different levels of support. There is a level of support for implementation and...

Oct 2021
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Director

Wellbe's president and CEO invited us and a bunch of other clients to the Wellbe headquarters....

Oct 2021
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Director

Wellbe's team worked with us to integrate with our EHR so that we could have a better feed. The...

Oct 2021
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Director

A product has to look good for patients to use it. If a product looks technical or scary, no one...

Oct 2021
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Director

There is a way for patients to identify other caregivers that they want to include in their care...

Oct 2021
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Director

The clinicians are heavily involved in the beginning to make sure the care path is appropriately set...

Oct 2021
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