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KLAS Research Director - Adam Cherrington
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Director

EmmiEngage fills a specific need for us with video education that other vendors' solutions haven’t...

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Director

We value what Wolters Kluwer offers, but we would love to have just one vendor as a partner. We are...

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The vendor is great. They are easy to work with. The vendor is as proactive as we need them to be...

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CMO

We use EmmiEngage to send videos and educational materials to patients. We can launch those things...

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CMO

Wolters Kluwer does a nice job of contacting us. They are proactive with keeping up on things and...

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Nurse

I have personally been very satisfied with the product. Wolters Kluwer updates very regularly, and...

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Nurse

We meet frequently to make sure that everything is working. Communication is excellent. Wolters...

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CMIO

I don't have a good reference point for EmmiEngage. I don't know what a great product looks like,...

Apr 2021
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CMIO

Between 10%–20% of our patients engage with EmmiEngage. That is not as many as I would like. That...

Apr 2021
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CMIO

Wolters Kluwer reaches out to us. They are proactive. We are able to engage with them more easily...

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CMIO

Wolters Kluwer's pricing seems reasonable and fair. We have a bit of a piecemeal model with...

Apr 2021
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CMIO

EmmiEngage is really good for organizations that aren't doing much in the patient engagement area....

Apr 2021
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CMIO

We are still trying to figure out the best platform to use in the patient engagement space. We...

Apr 2021
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Manager

Everything that Wolters Kluwer does is contractual, but I do think they go above and beyond....

Mar 2021
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Manager

We have not done any training recently because our focus has been on COVID-19 and COVID-19 vaccines....

Mar 2021
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Manager

Wolters Kluwer has made a lot of improvements to EmmiEngage. The vendor wasn't able to travel during...

Mar 2021
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Manager

I do not typically communicate with Wolters Kluwer's executives, but I have talked to them in the...

Mar 2021
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Manager

EmmiEngage hardly ever has downtime. The system is reliable. We have done integrations and...

Mar 2021
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Manager

EmmiEngage isn't a bad product, but we have needed some topics that the system doesn't have. That is...

Mar 2021
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Director

We had a transition from leadership in one area to another, and because of that, I would like some...

Mar 2021
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Director

If the vendor is going to promote the product in other areas of our organization, we need to be able...

Mar 2021
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Director

A challenge that we face is knowing whether the content the patients receive is valuable to them. We...

Mar 2021
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Director

From a patient engagement perspective, we are working on improving our patient experience. We don't...

Mar 2021
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Director

The vendor's service teams reach out on a frequent basis, but when we reach out, it seems like there...

Mar 2021
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Director

I advise those looking at EmmiEngage to start rolling their information up into an organizational...

Mar 2021
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VP/Other Executive

EmmiEngage is a strong education platform, and it has gotten better over the past few years. The...

Mar 2021
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VP/Other Executive

The pricing is scaled as we grow. The bigger we are, the lower the price point is. The price...

Mar 2021
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VP/Other Executive

Wolters Kluwer is doing a lot right now to improve themselves and to get more contemporary using...

Mar 2021
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Director

I am not sure whether I would buy the product again. When the initial decision was made, a board...

Feb 2021
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Director

I haven't really had to call the support people. But all of my experiences working with the support...

Feb 2021
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Director

The vendor executives came out here once or twice, and we had the opportunity to go to their...

Feb 2021
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Director

We would have received more of our money’s worth if we had been more engaged in the process. The...

Feb 2021
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Director

The vendor does a newsletter where they tell us about new programs, but I haven’t really seen...

Feb 2021
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CMO

The product has gotten better in terms of integration into our current EMR workflow. I think the...

Feb 2021
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Director

Overall, the vendor has been good about keeping their promise. The only issue we had has been...

Feb 2021
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CMO

I haven't heard of any issues, and that is a better indication of the implementation. There are...

Feb 2021
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Director

The implementation and upgrades have been seamless. The vendor has done most of the work.

Feb 2021
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CMO

Understanding our own internal capabilities in context of what the vendor offers is important,...

Feb 2021
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Director

I got the introductory training, but after that, we didn't really use the product internally. The...

Feb 2021
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Director

We loaded a few videos from EmmiEngage into our telehealth platform, and that project went very...

Feb 2021
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Director

There are a few aspects of the system that are challenging for some populations. Some people...

Feb 2021
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Director

We have been looking at some of the vendor’s other products. With the financial situation our...

Feb 2021
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Director

We have a contractual arrangement for EmmiEngage, so if there are budget cuts, the product might be...

Feb 2021
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Director

The menus in EmmiEngage are good. The product quality is pretty good. The system has videos for...

Feb 2021
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Director

If patient users don’t have an email address, it is more difficult for them to use EmmiEngage.

Feb 2021
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Director

If we tell the vendor that we want a new video for something, they will work with us. Wolters Kluwer...

Feb 2021
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Director

With any improvements, I don’t know whether the improvements are on our end or the vendor’s end. We...

Feb 2021
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Director

March is National Colon Cancer Awareness Month, so there is an EmmiEngage video that we will send...

Feb 2021
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Director

I am lukewarm about recommending EmmiEngage to others. The outcomes from EmmiEngage are very hard to...

Feb 2021
||
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Director

We expect that having a patient engagement content provider is part of our long-range plan so that...

Feb 2021
||
(0)
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Director

The solution has a lot of functionality, but people need to have the right infrastructure to take...

Feb 2021
||
(0)
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Director

The ongoing training for EmmiEngage is nonexistent. We only have an account manager from Wolters...

Feb 2021
||
(0)
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Director

EmmiEngage is pretty well embedded in our EMR, and it is easy for our clinicians to order in...

Feb 2021
||
(0)
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Analyst/Coordinator

We have had some very spotty utilization of EmmiEngage. We have had some trouble getting providers'...

Jan 2021
||
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Analyst/Coordinator

If it were up to me, I probably would buy EmmiEngage again, but it is really expensive, and things...

Jan 2021
||
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Analyst/Coordinator

The whole Emmi product line is three different tools. EmmiEngage is the cornerstone product that is...

Jan 2021
||
(0)
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Analyst/Coordinator

In terms of Wolters Kluwer's support and my client service specialist, they have been exceptional. I...

Jan 2021
||
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Manager

I have been working on an update to try to get the programs updated for months now. To get the most...

Jan 2021
||
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Manager

I like the vendor's programming. The vendor has come a long way in improving the programming and...

Jan 2021
||
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Manager

We want to see improvements with EmmiEngage’s integration, especially integration with electronic...

Jan 2021
||
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Manager

The vendor exceeded our expectations. We are very impressed with the quality of the content. The...

Dec 2020
||
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Manager

I don't think that there are a ton of interoperability options for us. That could also be due to...

Dec 2020
||
(0)
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Manager

I wish I knew what the process was for requesting additional content. I want to know what the...

Dec 2020
||
(0)
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Director

For each of Wolters Kluwer's different lines, they tell us exactly what it can and cannot do, and...

Dec 2020
||
(0)
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Director

Even with how busy healthcare organizations get, Wolters Kluwer is always reaching out and making...

Dec 2020
||
(0)
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Director

Wolters Kluwer is able to produce reports and all of those types of things to help us, but we are...

Dec 2020
||
(0)
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Director

Wolters Kluwer is very easy to work with. They are very engaged with us as a customer. If we need to...

Dec 2020
||
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Director

The patient satisfaction surveys that EmmiEngage sends out have been very positive so far. One of...

Dec 2020
||
(0)
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Director

I haven't seen anything new from Wolters Kluwer. I know that they have been working on things, but I...

Dec 2020
||
(0)
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Director

EmmiEngage is pretty good quality. We are looking at other measures for patients that don't have...

Dec 2020
||
(0)
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Director

Wolters Kluwer has provided all of the education, presentations, and training for our implementation...

Dec 2020
||
(0)
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Director

EmmiEngage is very easy for a nonclinical person to understand. Patients can really apply things and...

Dec 2020
||
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Director

Driving tangible outcomes is the piece we are still working on. We don't have enough patients...

Dec 2020
||
(0)
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Analyst/Coordinator

When it comes to training, the vendor is willing to train even a single person.

Dec 2020
||
(0)
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Analyst/Coordinator

The product is good. We worked with the vendor to make the system even easier. We have a link on our...

Dec 2020
||
(0)
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Analyst/Coordinator

The vendor’s service is very proactive. They help me put together an annual plan every year. We used...

Dec 2020
||
(0)
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VP/Other Executive

Wolters Kluwer is very dedicated to making sure our needs are met. They have regular calls with us,...

Dec 2020
||
(0)
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Director

Wolters Kluwer’s value propositions and value calculations are always iffy. It is difficult to...

Dec 2020
||
(0)
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Director

We use a couple of Wolters Kluwer’s products, and we aren’t getting much out of them. The surgical...

Dec 2020
||
(0)
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Director

Wolters Kluwer uses KPIs like no-show rates and potential length of stay. I book more appointments...

Dec 2020
||
(0)
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Analyst/Coordinator

The vendor is already working on a vaccine program. During COVID-19, the vendor produced a program...

Dec 2020
||
(0)
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Analyst/Coordinator

If I was talking to another organization, I would definitely say that there is a misconception that...

Dec 2020
||
(0)
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Director

The vendor is now using emails. Some older people don’t check their emails that often, but I expect...

Dec 2020
||
(0)
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Director

The vendor is very responsive when I reach out to them. I love the product. Without it, we would...

Dec 2020
||
(0)
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Director

We have surgeons’ preference cards, and patients sometimes get the education for the wrong procedure...

Dec 2020
||
(0)
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Director

The preoperative teaching part of the system has been the most beneficial. There is also a similar...

Dec 2020
||
(0)
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Director

The system does a good job of going back and asking patients whether the education helped them. I...

Dec 2020
||
(0)
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Analyst/Coordinator

Consumers expect some sort of multimedia education solution to be offered by middle-to-top-notch...

Nov 2020
||
(0)
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Analyst/Coordinator

We have seen really good soft value numbers, which are the patient perception numbers that come...

Nov 2020
||
(0)
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Analyst/Coordinator

We have been able to eliminate some work for the care team. The tool has been good. When we look to...

Nov 2020
||
(0)
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Analyst/Coordinator

Our start rates could be better. We are approaching things by maybe adding text in addition to email...

Nov 2020
||
(0)
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Analyst/Coordinator

The vendor has been very responsive by preparing content for key presentations and providing tip...

Nov 2020
||
(0)
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Analyst/Coordinator

We weren’t getting the reduced readmissions rate that we wanted. It didn’t come close to breaking...

Nov 2020
||
(0)
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Analyst/Coordinator

The vendor is starting to do things without me asking them to do things. The key is the building of...

Nov 2020
||
(0)
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Analyst/Coordinator

Part of my challenge is that we are so large right now that it is really hard to keep track of our...

Nov 2020
||
(0)
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Analyst/Coordinator

EmmiEngage provides a nonwritten solution for education and a delivery method outside of written...

Nov 2020
||
(0)
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Analyst/Coordinator

EmmiEngage's library is still somewhat limited at this point. There are about 400 solutions that are...

Nov 2020
||
(0)
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Analyst/Coordinator

We like Wolters Kluwer because of the service. They are very responsive. When I have requests for...

Nov 2020
||
(0)
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Director

The support team from Wolters Kluwer is really great. The individuals that I have worked with there...

Nov 2020
||
(0)
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Director

I need EmmiEngage to integrate. That is our struggle right now. Our EMR and EmmiEngage aren’t...

Nov 2020
||
(0)
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Director

Receiving our money’s worth is a pressure point right now. One of the things we are struggling with...

Nov 2020
||
(0)
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Director

We are trying to encourage our patients to go to our EMR app for everything, especially now with...

Nov 2020
||
(0)
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Director

The quality of patient education videos from EmmiEngage is the best out there that I have seen. A...

Nov 2020
||
(0)
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Director

We don’t have plans to stop using the system, but I would like to renegotiate our contract price. If...

Nov 2020
||
(0)
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Director

The vendor needs to have text message functionality. The product is great for patients who check...

Nov 2020
||
(0)
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Director

We don’t have EmmiEngage integrated into our EMR. Our organization made that choice because of the...

Nov 2020
||
(0)
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Director

We are a very large organization, and when it comes to training, we had an issue. The vendor...

Nov 2020
||
(0)
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Director

We have talked to the vendor about getting text messaging, and they are trying to move into that...

Nov 2020
||
(0)
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Director

The vendor is very proactive, but they sometimes need to be not so proactive. Especially in the...

Nov 2020
||
(0)
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Director

Wolters Kluwer’s support is very personal, and the vendor gets to know the organization. They could...

Nov 2020
||
(0)
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Director

During the COVID-19 crisis, Wolters Kluwer offered products to us, and we ultimately decided to work...

Nov 2020
||
(0)
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Analyst/Coordinator

EmmiEngage is a great tool to engage patients in their healthcare when they aren't in our hospital...

Nov 2020
||
(0)
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Analyst/Coordinator

During the COVID-19 crisis, the vendor developed and updated the patient education programs. The...

Nov 2020
||
(0)
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Analyst/Coordinator

Wolters Kluwer is a good company. They have a quality product and are responsive to customers....

Nov 2020
||
(0)
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CNO

We weren’t able to use the system out of the box. We had to customize it too much. The concept is...

Oct 2020
||
(0)
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CNO

We ran into problems because our clinical and revenue cycle solutions weren’t on the same database,...

Oct 2020
||
(0)
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COO

During the COVID-19 pandemic, there were a lot of times that Wolters Kluwer couldn't do the things...

Oct 2020
||
(0)
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COO

Once our patients actually view the videos or content for this solution, all our surveys come back...

Oct 2020
||
(0)
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COO

Wolters Kluwer keeps EmmiEngage up to date. That is one of the reasons I like this solution. The...

Oct 2020
||
(0)
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COO

Wolters Kluwer has become a bit of a behemoth since they bought EmmiEngage. Going forward, I can see...

Oct 2020
||
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