EmmiEngage Comments

 

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Current Time Inside Cache Tag Helper: 9/30/2020 3:57:23 PM and Model.EvProductId = 75805

Commentary Summary

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User Commentary

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Analyst/Coordinator

Implementation and Training

The vendor was incredibly helpful with the implementation. Wolters Kluwer is probably the best...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

I like that the product is easy for our patients to use and understand. The content is appropriate...

Jun 2020
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Analyst/Coordinator

Lessons Learned

If I were speaking to a peer about the tool or service, I would recommend that the organization...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

Wolters Kluwer could enhance their product's reporting features. It would be nice if there were an...

Jun 2020
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Analyst/Coordinator

Service and Support

We haven't needed a lot of what Wolters Kluwer has provided for COVID-19. However, I appreciate that...

Jun 2020
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Analyst/Coordinator

Lessons Learned

We are continually reevaluating the product and how we use it as well as our contract and education....

Jun 2020
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Director

Other Observations & Comments

Wolters Kluwer was a bit late about getting information out for COVID-19. Once they did, the...

Jun 2020
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Director

Future Outlook

EmmiEngage is possibly a part of our long-term plans. We are in an RFP right now.

Jun 2020
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Director

ROI / Cost (care and feeding)

The product is expensive. Wolters Kluwer should improve their pricing structure; it is way out of...

Jun 2020
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Director

Other Observations & Comments

Wolters Kluwer is in the process of developing some technology that we need, but they aren't there...

Jun 2020
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Director

Implementation and Training

The customer support from Wolters Kluwer is really good. The content is good, but the videos are too...

Jun 2020
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Director

Service and Support

The vendor's service is exceptional. When we ask whether they can do something, their default answer...

Jun 2020
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CEO/President

Functionality and Upgrades

EmmiEngage is a great tool. We can use it to launch education into someone’s chart. Our clinical...

Apr 2020
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CEO/President

Functionality and Upgrades

EmmiEngage is used as a tool for education, and it continues to deliver. What impresses me is that...

Apr 2020
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CNO

Relationship

I don't get any executive involvement from Wolters Kluwer, but I do have contact with our account representative....

Dec 2019
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CNO

Interfacing and Integration

EmmiEngage is very good, and the content is very good, but Wolters Kluwer could provide more help to...

Dec 2019
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CNO

Functionality and Upgrades

One patient complained about getting a lot of emails from us saying to watch the EmmiEngage video...

Dec 2019
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CNO

Service and Support

If we knew what Wolters Kluwer's new products were and how we could better integrate those into our...

Dec 2019
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CNO

Future Outlook

Our satisfaction may improve over the next year because we are going to try to do our clinical...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

We use EmmiEngage across the care continuum. We use the programs and education to prompt patients to...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

The procedure-specific programming within EmmiEngage has been very helpful and useful because when...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

The post-discharge phone calls within EmmiEngage are very helpful because they are a means for us to...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

In today’s world, where we are getting used to having things tailored to meet our needs, it would be...

Dec 2019
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Analyst/Coordinator

Relationship

Wolters Kluwer has been amazing to work with. From the very beginning, Emmi and Wolters Kluwer have...

Dec 2019
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Analyst/Coordinator

Relationship

There have been some changes at Emmi within their executive team. I don’t see the routine...

Dec 2019
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Analyst/Coordinator

Other Observations & Comments

There is always an underlying idea that patients who engage with EmmiEngage are already engaged in...

Dec 2019
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Director

Relationship

I do not like that I have to meet with a different person for each of the Emmi products. I want to...

Nov 2019
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Director

Service and Support

I have had a good experience with Wolters Kluwer's proactivity. Wolters Kluwer is really trying....

Nov 2019
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Director

Other Observations & Comments

Wolters Kluwer really tries to move the needle.

Nov 2019
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Director

ROI / Cost (care and feeding)

We are spending so much money on EmmiEngage, and we are not getting that value back. EmmiEngage is...

Nov 2019
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Director

Relationship

Wolters Kluwer does try. They listen, they are open, and they want to do better. But I am so unhappy...

Nov 2019
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Director

Future Outlook

Wolters Kluwer is going to lower the price of EmmiEngage, and they are hopefully going to help us...

Nov 2019
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Director

Interfacing and Integration

EmmiEngage has the potential to be highly integrated. However, we are not there yet, and that is the...

Nov 2019
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Director

Functionality and Upgrades

EmmiEngage has a great literacy level, and I have a big library.

Nov 2019
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Director

Functionality and Upgrades

It is great once the patient gets a video and can watch it with EmmiEngage, but getting there has hurdles....

Nov 2019
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Director

Technology

The technology is lacking with EmmiEngage. If somebody does not have an email we can use, EmmiEngage...

Nov 2019
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Director

Other Observations & Comments

There is a range in terms of the quality of EmmiEngage, and there is obviously a difference between...

Nov 2019
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Director

Interfacing and Integration

One of the problems we had with EmmiEngage was our integration with our EMR. We have had ongoing...

Nov 2019
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Director

Other Observations & Comments

There are multiple Emmi products, and we never meet about them all. Wolters Kluwer has different...

Nov 2019
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Director

Functionality and Upgrades

EmmiEngage is hard for the staff and our patients to use.

Nov 2019
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Director

Interfacing and Integration

EmmiEngage needs to be integrated seamlessly in terms of getting the videos out. It is sometimes...

Nov 2019
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CIO

Implementation and Training

The system didn’t integrate with our EMR at all. We were educated about the check-in process, but we...

Oct 2019
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CIO

Relationship

Since the company was acquired, the salespeople have been more aggressive about ensuring that we...

Oct 2019
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Analyst/Coordinator

Implementation and Training

I like the quality of Wolters Kluwer's education. Wolters Kluwer breaks the training down in very...

Oct 2019
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Analyst/Coordinator

Other Observations & Comments

I wish Wolters Kluwer would be more diligent in seeking out users' thoughts about how EmmiEngage...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

Wolters Kluwer thinks that they are making their monthly reports better, but the end users are just...

Oct 2019
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Analyst/Coordinator

Service and Support

I wish Wolters Kluwer would prioritize the issues and how they impact everyone. I can live with the...

Oct 2019
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Analyst/Coordinator

Other Observations & Comments

We are looking for companies to take the information that we have about patients and send it back in...

Oct 2019
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Director

Relationship

Wolters Kluwer is the most responsive of all the companies I work with. When we ask them for things,...

Oct 2019
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Director

Implementation and Training

The videos are aging a bit. I understand that the vendor is starting to update their materials, but...

Oct 2019
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Director

Other Observations & Comments

The system is a little expensive, but I am satisfied with the value of it. One of the cool things...

Oct 2019
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Director

Relationship

I have favorable thoughts about Wolters Kluwer and their leadership. They hold meetings with us to...

Oct 2019
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Director

Other Observations & Comments

Patients receive emails that come from the system, and that requires the patients to give a little...

Oct 2019
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Director

Other Observations & Comments

The vendor’s trajectory or growth is slow. Wolters Kluwer hasn’t released anything yet. They have...

Oct 2019
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Director

Implementation and Training

Our Wolters Kluwer representative tries to keep up with training. That person keeps in contact with...

Sep 2019
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Director

Lessons Learned

If we had more internal cooperation, EmmiEngage’s integration would probably be really good. We...

Sep 2019
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Director

Other Observations & Comments

I haven’t really seen any big IT updates for EmmiEngage. If we utilized the system to it is full...

Sep 2019
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Director

Functionality and Upgrades

Our clinic and OB department love EmmiEngage. We get operative schedules and preadmission testing,...

Sep 2019
 Helpful

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Director

Future Outlook

If I were to start from scratch, I would buy EmmiEngage again. However, I wish I could get more...

Sep 2019
 Helpful

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Director

Service and Support

Our Wolters Kluwer representative has been great to work with. Everybody that has worked on our...

Sep 2019
 Helpful

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Director

Sales and Contracting

Wolters Kluwer doesn’t nickel-and-dime. We have a set contract, we pay the bill, and I never really...

Sep 2019
 Helpful

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Analyst/Coordinator

Service and Support

Overall, we have had a positive experience with Wolters Kluwer and their products. Wolters Kluwer...

Sep 2019
 Helpful

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Manager

Relationship

There are not a lot of great solutions that do what EmmiEngage does. If there were, we would...

Sep 2019
 Helpful

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Manager

Functionality and Upgrades

When the system works, it works well. And it reduces the amount of documentation our nurses have to...

Sep 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

EmmiEngage has different pieces that go directly to end users who may have signature authority to...

Sep 2019
 Helpful

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Manager

Implementation and Training

I don’t like Wolters Kluwer’s business model. It hasn’t been great regarding implementations and management....

Sep 2019
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Manager

Service and Support

The turnover with Wolters Kluwer is significant. Every time we are in the middle of implementing a...

Sep 2019
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Manager

Functionality and Upgrades

EmmiEngage works as promoted once all of the kinks are worked out. Wolters Kluwer is having some...

Sep 2019
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Manager

Functionality and Upgrades

Wolters Kluwer offers a good product, but it doesn’t work consistently. It is spotty. We are...

Sep 2019
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Manager

Functionality and Upgrades

Wolters Kluwer meets our expectations in terms of providing the services that we have contracted...

Sep 2019
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Manager

Service and Support

The website is pretty clear. If we have our code, things are easy to find, at least from an...

Sep 2019
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Manager

Service and Support

Wolters Kluwer has so many different pieces. Instead of having one centralized point of contact, we...

Sep 2019
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Manager

Functionality and Upgrades

Wolters Kluwer doesn’t charge us a lot considering what we get, but the system doesn’t work...

Sep 2019
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Manager

Lessons Learned

There are not a lot of folks that are really offering services any better than Wolters Kluwer. I...

Sep 2019
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Manager

Functionality and Upgrades

We do have interface issues on a regular basis. Wolters Kluwer has problems with their interface,...

Sep 2019
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Manager

Implementation and Training

Wolters Kluwer’s training is not documented well, but they are readily willing to assist with training....

Sep 2019
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Manager

Service and Support

Wolters Kluwer’s support is not so great. Getting good support is the luck of the draw and depends...

Sep 2019
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Physician

Other Observations & Comments

The problem with EmmiEngage is that healthcare is shrinking in terms of the dollars available to buy...

Sep 2019
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Physician

Functionality and Upgrades

It would be lovely to be able to have things like medication education in EmmiEngage, where the...

Sep 2019
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Physician

Functionality and Upgrades

Our primary care doctors have not utilized the tools, so we really can't get feedback from patients...

Sep 2019
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Physician

Functionality and Upgrades

It would be great if EmmiEngage had a library of choices for our patients. If patients don't...

Sep 2019
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Physician

Other Observations & Comments

We have not been actively using EmmiEngage in our education center for the last couple of years....

Sep 2019
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Physician

Implementation and Training

I wasn't in the trenches when Wolters Kluwer was building EmmiEngage. The implementation just sort...

Sep 2019