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EmmiEngage Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
I have been working on an update to try to get the programs updated for months now. To get the most...
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Manager
Functionality and Upgrades
I like the vendor's programming. The vendor has come a long way in improving the programming and...
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Manager
Interfacing and Integration
We want to see improvements with EmmiEngage’s integration, especially integration with electronic...
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Manager
Functionality and Upgrades
The vendor exceeded our expectations. We are very impressed with the quality of the content. The...
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Manager
Other Observations & Comments
I don't think that there are a ton of interoperability options for us. That could also be due to...
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Manager
Other Observations & Comments
I wish I knew what the process was for requesting additional content. I want to know what the...
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Director
Functionality and Upgrades
For each of Wolters Kluwer's different lines, they tell us exactly what it can and cannot do, and...
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Director
Relationship
Even with how busy healthcare organizations get, Wolters Kluwer is always reaching out and making...
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Director
Functionality and Upgrades
Wolters Kluwer is able to produce reports and all of those types of things to help us, but we are...
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Director
Service and Support
Wolters Kluwer is very easy to work with. They are very engaged with us as a customer. If we need to...
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Director
Functionality and Upgrades
The patient satisfaction surveys that EmmiEngage sends out have been very positive so far. One of...
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Director
Other Observations & Comments
I haven't seen anything new from Wolters Kluwer. I know that they have been working on things, but I...
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Director
Technology
EmmiEngage is pretty good quality. We are looking at other measures for patients that don't have...
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Director
Implementation and Training
Wolters Kluwer has provided all of the education, presentations, and training for our implementation...
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Director
Functionality and Upgrades
EmmiEngage is very easy for a nonclinical person to understand. Patients can really apply things and...
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Director
ROI / Cost (care and feeding)
Driving tangible outcomes is the piece we are still working on. We don't have enough patients...
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Analyst/Coordinator
Implementation and Training
When it comes to training, the vendor is willing to train even a single person.
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Analyst/Coordinator
Functionality and Upgrades
The product is good. We worked with the vendor to make the system even easier. We have a link on our...
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Analyst/Coordinator
Service and Support
The vendor’s service is very proactive. They help me put together an annual plan every year. We used...
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VP/Other Executive
Service and Support
Wolters Kluwer is very dedicated to making sure our needs are met. They have regular calls with us,...
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Director
Other Observations & Comments
Wolters Kluwer’s value propositions and value calculations are always iffy. It is difficult to...
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Director
ROI / Cost (care and feeding)
We use a couple of Wolters Kluwer’s products, and we aren’t getting much out of them. The surgical...
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Director
Lessons Learned
Wolters Kluwer uses KPIs like no-show rates and potential length of stay. I book more appointments...
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Analyst/Coordinator
Relationship
The vendor is already working on a vaccine program. During COVID-19, the vendor produced a program...
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Analyst/Coordinator
ROI / Cost (care and feeding)
If I was talking to another organization, I would definitely say that there is a misconception that...
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Director
Future Outlook
The vendor is now using emails. Some older people don’t check their emails that often, but I expect...
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Director
ROI / Cost (care and feeding)
The vendor is very responsive when I reach out to them. I love the product. Without it, we would...
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Director
Other Observations & Comments
We have surgeons’ preference cards, and patients sometimes get the education for the wrong procedure...
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Director
Functionality and Upgrades
The preoperative teaching part of the system has been the most beneficial. There is also a similar...
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Director
ROI / Cost (care and feeding)
The system does a good job of going back and asking patients whether the education helped them. I...
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Analyst/Coordinator
Functionality and Upgrades
Consumers expect some sort of multimedia education solution to be offered by middle-to-top-notch...
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Analyst/Coordinator
Functionality and Upgrades
We have seen really good soft value numbers, which are the patient perception numbers that come...
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Analyst/Coordinator
Functionality and Upgrades
We have been able to eliminate some work for the care team. The tool has been good. When we look to...
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Analyst/Coordinator
Other Observations & Comments
Our start rates could be better. We are approaching things by maybe adding text in addition to email...
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Analyst/Coordinator
Implementation and Training
The vendor has been very responsive by preparing content for key presentations and providing tip...
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Analyst/Coordinator
Technology
We weren’t getting the reduced readmissions rate that we wanted. It didn’t come close to breaking...
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Analyst/Coordinator
Other Observations & Comments
The vendor is starting to do things without me asking them to do things. The key is the building of...
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Analyst/Coordinator
Service and Support
Part of my challenge is that we are so large right now that it is really hard to keep track of our...
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Analyst/Coordinator
Implementation and Training
EmmiEngage provides a nonwritten solution for education and a delivery method outside of written...
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Analyst/Coordinator
Functionality and Upgrades
EmmiEngage's library is still somewhat limited at this point. There are about 400 solutions that are...
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Analyst/Coordinator
Service and Support
We like Wolters Kluwer because of the service. They are very responsive. When I have requests for...
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Director
Service and Support
The support team from Wolters Kluwer is really great. The individuals that I have worked with there...
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Director
Interfacing and Integration
I need EmmiEngage to integrate. That is our struggle right now. Our EMR and EmmiEngage aren’t...
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Director
ROI / Cost (care and feeding)
Receiving our money’s worth is a pressure point right now. One of the things we are struggling with...
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Director
Functionality and Upgrades
We are trying to encourage our patients to go to our EMR app for everything, especially now with...
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Director
Functionality and Upgrades
The quality of patient education videos from EmmiEngage is the best out there that I have seen. A...
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Director
ROI / Cost (care and feeding)
We don’t have plans to stop using the system, but I would like to renegotiate our contract price. If...
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Director
Functionality and Upgrades
The vendor needs to have text message functionality. The product is great for patients who check...
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Director
Interfacing and Integration
We don’t have EmmiEngage integrated into our EMR. Our organization made that choice because of the...
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Director
Implementation and Training
We are a very large organization, and when it comes to training, we had an issue. The vendor...
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Director
Technology
We have talked to the vendor about getting text messaging, and they are trying to move into that...
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Director
Relationship
The vendor is very proactive, but they sometimes need to be not so proactive. Especially in the...
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Director
Service and Support
Wolters Kluwer’s support is very personal, and the vendor gets to know the organization. They could...
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Director
Other Observations & Comments
During the COVID-19 crisis, Wolters Kluwer offered products to us, and we ultimately decided to work...
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Analyst/Coordinator
Functionality and Upgrades
EmmiEngage is a great tool to engage patients in their healthcare when they aren't in our hospital...
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Analyst/Coordinator
Service and Support
During the COVID-19 crisis, the vendor developed and updated the patient education programs. The...
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Analyst/Coordinator
Other Observations & Comments
Wolters Kluwer is a good company. They have a quality product and are responsive to customers....
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CNO
Functionality and Upgrades
We weren’t able to use the system out of the box. We had to customize it too much. The concept is...
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CNO
Functionality and Upgrades
We ran into problems because our clinical and revenue cycle solutions weren’t on the same database,...
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COO
Implementation and Training
During the COVID-19 pandemic, there were a lot of times that Wolters Kluwer couldn't do the things...
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COO
Service and Support
Once our patients actually view the videos or content for this solution, all our surveys come back...
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COO
Relationship
Wolters Kluwer keeps EmmiEngage up to date. That is one of the reasons I like this solution. The...
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COO
Relationship
Wolters Kluwer has become a bit of a behemoth since they bought EmmiEngage. Going forward, I can see...
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Analyst/Coordinator
Implementation and Training
The vendor was incredibly helpful with the implementation. Wolters Kluwer is probably the best...
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Analyst/Coordinator
Functionality and Upgrades
I like that the product is easy for our patients to use and understand. The content is appropriate...
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Analyst/Coordinator
Lessons Learned
If I were speaking to a peer about the tool or service, I would recommend that the organization...
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Analyst/Coordinator
Functionality and Upgrades
Wolters Kluwer could enhance their product's reporting features. It would be nice if there were an...
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Analyst/Coordinator
Service and Support
We haven't needed a lot of what Wolters Kluwer has provided for COVID-19. However, I appreciate that...
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Analyst/Coordinator
Lessons Learned
We are continually reevaluating the product and how we use it as well as our contract and education....
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Director
Other Observations & Comments
Wolters Kluwer was a bit late about getting information out for COVID-19. Once they did, the...
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Director
Future Outlook
EmmiEngage is possibly a part of our long-term plans. We are in an RFP right now.
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Director
ROI / Cost (care and feeding)
The product is expensive. Wolters Kluwer should improve their pricing structure; it is way out of...
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Director
Other Observations & Comments
Wolters Kluwer is in the process of developing some technology that we need, but they aren't there...
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Director
Implementation and Training
The customer support from Wolters Kluwer is really good. The content is good, but the videos are too...
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Director
Service and Support
The vendor's service is exceptional. When we ask whether they can do something, their default answer...
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CEO/President
Functionality and Upgrades
EmmiEngage is a great tool. We can use it to launch education into someone’s chart. Our clinical...
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CEO/President
Functionality and Upgrades
EmmiEngage is used as a tool for education, and it continues to deliver. What impresses me is that...
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