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EmmiEngage Comments
Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Implementation and Training
The vendor was incredibly helpful with the implementation. Wolters Kluwer is probably the best...
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Analyst/Coordinator
Functionality and Upgrades
I like that the product is easy for our patients to use and understand. The content is appropriate...
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Analyst/Coordinator
Lessons Learned
If I were speaking to a peer about the tool or service, I would recommend that the organization...
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Analyst/Coordinator
Functionality and Upgrades
Wolters Kluwer could enhance their product's reporting features. It would be nice if there were an...
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Analyst/Coordinator
Service and Support
We haven't needed a lot of what Wolters Kluwer has provided for COVID-19. However, I appreciate that...
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Analyst/Coordinator
Lessons Learned
We are continually reevaluating the product and how we use it as well as our contract and education....
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Director
Other Observations & Comments
Wolters Kluwer was a bit late about getting information out for COVID-19. Once they did, the...
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Director
Future Outlook
EmmiEngage is possibly a part of our long-term plans. We are in an RFP right now.
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Director
ROI / Cost (care and feeding)
The product is expensive. Wolters Kluwer should improve their pricing structure; it is way out of...
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Director
Other Observations & Comments
Wolters Kluwer is in the process of developing some technology that we need, but they aren't there...
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Director
Implementation and Training
The customer support from Wolters Kluwer is really good. The content is good, but the videos are too...
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Director
Service and Support
The vendor's service is exceptional. When we ask whether they can do something, their default answer...
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CEO/President
Functionality and Upgrades
EmmiEngage is a great tool. We can use it to launch education into someone’s chart. Our clinical...
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CEO/President
Functionality and Upgrades
EmmiEngage is used as a tool for education, and it continues to deliver. What impresses me is that...
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CNO
Relationship
I don't get any executive involvement from Wolters Kluwer, but I do have contact with our account representative....
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CNO
Interfacing and Integration
EmmiEngage is very good, and the content is very good, but Wolters Kluwer could provide more help to...
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CNO
Functionality and Upgrades
One patient complained about getting a lot of emails from us saying to watch the EmmiEngage video...
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CNO
Service and Support
If we knew what Wolters Kluwer's new products were and how we could better integrate those into our...
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CNO
Future Outlook
Our satisfaction may improve over the next year because we are going to try to do our clinical...
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Analyst/Coordinator
Functionality and Upgrades
We use EmmiEngage across the care continuum. We use the programs and education to prompt patients to...
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Analyst/Coordinator
Functionality and Upgrades
The procedure-specific programming within EmmiEngage has been very helpful and useful because when...
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Analyst/Coordinator
Functionality and Upgrades
The post-discharge phone calls within EmmiEngage are very helpful because they are a means for us to...
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Analyst/Coordinator
Functionality and Upgrades
In today’s world, where we are getting used to having things tailored to meet our needs, it would be...
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Analyst/Coordinator
Relationship
Wolters Kluwer has been amazing to work with. From the very beginning, Emmi and Wolters Kluwer have...
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Analyst/Coordinator
Relationship
There have been some changes at Emmi within their executive team. I don’t see the routine...
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Analyst/Coordinator
Other Observations & Comments
There is always an underlying idea that patients who engage with EmmiEngage are already engaged in...
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Director
Relationship
I do not like that I have to meet with a different person for each of the Emmi products. I want to...
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Director
Service and Support
I have had a good experience with Wolters Kluwer's proactivity. Wolters Kluwer is really trying....
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Director
Other Observations & Comments
Wolters Kluwer really tries to move the needle.
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Director
ROI / Cost (care and feeding)
We are spending so much money on EmmiEngage, and we are not getting that value back. EmmiEngage is...
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Director
Relationship
Wolters Kluwer does try. They listen, they are open, and they want to do better. But I am so unhappy...
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Director
Future Outlook
Wolters Kluwer is going to lower the price of EmmiEngage, and they are hopefully going to help us...
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Director
Interfacing and Integration
EmmiEngage has the potential to be highly integrated. However, we are not there yet, and that is the...
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Director
Functionality and Upgrades
EmmiEngage has a great literacy level, and I have a big library.
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Director
Functionality and Upgrades
It is great once the patient gets a video and can watch it with EmmiEngage, but getting there has hurdles....
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Director
Technology
The technology is lacking with EmmiEngage. If somebody does not have an email we can use, EmmiEngage...
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Director
Other Observations & Comments
There is a range in terms of the quality of EmmiEngage, and there is obviously a difference between...
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Director
Interfacing and Integration
One of the problems we had with EmmiEngage was our integration with our EMR. We have had ongoing...
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Director
Other Observations & Comments
There are multiple Emmi products, and we never meet about them all. Wolters Kluwer has different...
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Director
Functionality and Upgrades
EmmiEngage is hard for the staff and our patients to use.
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Director
Interfacing and Integration
EmmiEngage needs to be integrated seamlessly in terms of getting the videos out. It is sometimes...
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CIO
Implementation and Training
The system didn’t integrate with our EMR at all. We were educated about the check-in process, but we...
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CIO
Relationship
Since the company was acquired, the salespeople have been more aggressive about ensuring that we...
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Analyst/Coordinator
Implementation and Training
I like the quality of Wolters Kluwer's education. Wolters Kluwer breaks the training down in very...
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Analyst/Coordinator
Other Observations & Comments
I wish Wolters Kluwer would be more diligent in seeking out users' thoughts about how EmmiEngage...
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Analyst/Coordinator
Functionality and Upgrades
Wolters Kluwer thinks that they are making their monthly reports better, but the end users are just...
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Analyst/Coordinator
Service and Support
I wish Wolters Kluwer would prioritize the issues and how they impact everyone. I can live with the...
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Analyst/Coordinator
Other Observations & Comments
We are looking for companies to take the information that we have about patients and send it back in...
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Director
Relationship
Wolters Kluwer is the most responsive of all the companies I work with. When we ask them for things,...
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Director
Implementation and Training
The videos are aging a bit. I understand that the vendor is starting to update their materials, but...
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Director
Other Observations & Comments
The system is a little expensive, but I am satisfied with the value of it. One of the cool things...
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Director
Relationship
I have favorable thoughts about Wolters Kluwer and their leadership. They hold meetings with us to...
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Director
Other Observations & Comments
Patients receive emails that come from the system, and that requires the patients to give a little...
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Director
Other Observations & Comments
The vendor’s trajectory or growth is slow. Wolters Kluwer hasn’t released anything yet. They have...
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Director
Implementation and Training
Our Wolters Kluwer representative tries to keep up with training. That person keeps in contact with...
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Director
Lessons Learned
If we had more internal cooperation, EmmiEngage’s integration would probably be really good. We...
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Director
Other Observations & Comments
I haven’t really seen any big IT updates for EmmiEngage. If we utilized the system to it is full...
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Director
Functionality and Upgrades
Our clinic and OB department love EmmiEngage. We get operative schedules and preadmission testing,...
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Director
Future Outlook
If I were to start from scratch, I would buy EmmiEngage again. However, I wish I could get more...
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Director
Service and Support
Our Wolters Kluwer representative has been great to work with. Everybody that has worked on our...
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Director
Sales and Contracting
Wolters Kluwer doesn’t nickel-and-dime. We have a set contract, we pay the bill, and I never really...
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Analyst/Coordinator
Service and Support
Overall, we have had a positive experience with Wolters Kluwer and their products. Wolters Kluwer...
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Manager
Relationship
There are not a lot of great solutions that do what EmmiEngage does. If there were, we would...
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Manager
Functionality and Upgrades
When the system works, it works well. And it reduces the amount of documentation our nurses have to...
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Manager
ROI / Cost (care and feeding)
EmmiEngage has different pieces that go directly to end users who may have signature authority to...
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Manager
Implementation and Training
I don’t like Wolters Kluwer’s business model. It hasn’t been great regarding implementations and management....
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Manager
Service and Support
The turnover with Wolters Kluwer is significant. Every time we are in the middle of implementing a...
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Manager
Functionality and Upgrades
EmmiEngage works as promoted once all of the kinks are worked out. Wolters Kluwer is having some...
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Manager
Functionality and Upgrades
Wolters Kluwer offers a good product, but it doesn’t work consistently. It is spotty. We are...
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Manager
Functionality and Upgrades
Wolters Kluwer meets our expectations in terms of providing the services that we have contracted...
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Manager
Service and Support
The website is pretty clear. If we have our code, things are easy to find, at least from an...
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Manager
Service and Support
Wolters Kluwer has so many different pieces. Instead of having one centralized point of contact, we...
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Manager
Functionality and Upgrades
Wolters Kluwer doesn’t charge us a lot considering what we get, but the system doesn’t work...
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Manager
Lessons Learned
There are not a lot of folks that are really offering services any better than Wolters Kluwer. I...
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Manager
Functionality and Upgrades
We do have interface issues on a regular basis. Wolters Kluwer has problems with their interface,...
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Manager
Implementation and Training
Wolters Kluwer’s training is not documented well, but they are readily willing to assist with training....
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Manager
Service and Support
Wolters Kluwer’s support is not so great. Getting good support is the luck of the draw and depends...
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Physician
Other Observations & Comments
The problem with EmmiEngage is that healthcare is shrinking in terms of the dollars available to buy...
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Physician
Functionality and Upgrades
It would be lovely to be able to have things like medication education in EmmiEngage, where the...
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Physician
Functionality and Upgrades
Our primary care doctors have not utilized the tools, so we really can't get feedback from patients...
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Physician
Functionality and Upgrades
It would be great if EmmiEngage had a library of choices for our patients. If patients don't...
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Physician
Other Observations & Comments
We have not been actively using EmmiEngage in our education center for the last couple of years....
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Physician
Implementation and Training
I wasn't in the trenches when Wolters Kluwer was building EmmiEngage. The implementation just sort...
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