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EmmiEngage Comments
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KLAS Research Director - Adam Cherrington
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Adam Cherrington

Research Director

adam.cherrington@klasresearch.com

801-404-5273

 
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User Commentary

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Manager

Functionality and Upgrades

I have been working on an update to try to get the programs updated for months now. To get the most...

Jan 2021
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Manager

Functionality and Upgrades

I like the vendor's programming. The vendor has come a long way in improving the programming and...

Jan 2021
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Manager

Interfacing and Integration

We want to see improvements with EmmiEngage’s integration, especially integration with electronic...

Jan 2021
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Manager

Functionality and Upgrades

The vendor exceeded our expectations. We are very impressed with the quality of the content. The...

Dec 2020
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Manager

Other Observations & Comments

I don't think that there are a ton of interoperability options for us. That could also be due to...

Dec 2020
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Manager

Other Observations & Comments

I wish I knew what the process was for requesting additional content. I want to know what the...

Dec 2020
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Director

Functionality and Upgrades

For each of Wolters Kluwer's different lines, they tell us exactly what it can and cannot do, and...

Dec 2020
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Director

Relationship

Even with how busy healthcare organizations get, Wolters Kluwer is always reaching out and making...

Dec 2020
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Director

Functionality and Upgrades

Wolters Kluwer is able to produce reports and all of those types of things to help us, but we are...

Dec 2020
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Director

Service and Support

Wolters Kluwer is very easy to work with. They are very engaged with us as a customer. If we need to...

Dec 2020
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Director

Functionality and Upgrades

The patient satisfaction surveys that EmmiEngage sends out have been very positive so far. One of...

Dec 2020
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Director

Other Observations & Comments

I haven't seen anything new from Wolters Kluwer. I know that they have been working on things, but I...

Dec 2020
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Director

Technology

EmmiEngage is pretty good quality. We are looking at other measures for patients that don't have...

Dec 2020
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Director

Implementation and Training

Wolters Kluwer has provided all of the education, presentations, and training for our implementation...

Dec 2020
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Director

Functionality and Upgrades

EmmiEngage is very easy for a nonclinical person to understand. Patients can really apply things and...

Dec 2020
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Director

ROI / Cost (care and feeding)

Driving tangible outcomes is the piece we are still working on. We don't have enough patients...

Dec 2020
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Analyst/Coordinator

Implementation and Training

When it comes to training, the vendor is willing to train even a single person.

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is good. We worked with the vendor to make the system even easier. We have a link on our...

Dec 2020
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Analyst/Coordinator

Service and Support

The vendor’s service is very proactive. They help me put together an annual plan every year. We used...

Dec 2020
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VP/Other Executive

Service and Support

Wolters Kluwer is very dedicated to making sure our needs are met. They have regular calls with us,...

Dec 2020
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Director

Other Observations & Comments

Wolters Kluwer’s value propositions and value calculations are always iffy. It is difficult to...

Dec 2020
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Director

ROI / Cost (care and feeding)

We use a couple of Wolters Kluwer’s products, and we aren’t getting much out of them. The surgical...

Dec 2020
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Director

Lessons Learned

Wolters Kluwer uses KPIs like no-show rates and potential length of stay. I book more appointments...

Dec 2020
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Analyst/Coordinator

Relationship

The vendor is already working on a vaccine program. During COVID-19, the vendor produced a program...

Dec 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

If I was talking to another organization, I would definitely say that there is a misconception that...

Dec 2020
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Director

Future Outlook

The vendor is now using emails. Some older people don’t check their emails that often, but I expect...

Dec 2020
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Director

ROI / Cost (care and feeding)

The vendor is very responsive when I reach out to them. I love the product. Without it, we would...

Dec 2020
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Director

Other Observations & Comments

We have surgeons’ preference cards, and patients sometimes get the education for the wrong procedure...

Dec 2020
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Director

Functionality and Upgrades

The preoperative teaching part of the system has been the most beneficial. There is also a similar...

Dec 2020
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Director

ROI / Cost (care and feeding)

The system does a good job of going back and asking patients whether the education helped them. I...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

Consumers expect some sort of multimedia education solution to be offered by middle-to-top-notch...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

We have seen really good soft value numbers, which are the patient perception numbers that come...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

We have been able to eliminate some work for the care team. The tool has been good. When we look to...

Nov 2020
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Analyst/Coordinator

Other Observations & Comments

Our start rates could be better. We are approaching things by maybe adding text in addition to email...

Nov 2020
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Analyst/Coordinator

Implementation and Training

The vendor has been very responsive by preparing content for key presentations and providing tip...

Nov 2020
(0)
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Analyst/Coordinator

Technology

We weren’t getting the reduced readmissions rate that we wanted. It didn’t come close to breaking...

Nov 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

The vendor is starting to do things without me asking them to do things. The key is the building of...

Nov 2020
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Analyst/Coordinator

Service and Support

Part of my challenge is that we are so large right now that it is really hard to keep track of our...

Nov 2020
(0)
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Analyst/Coordinator

Implementation and Training

EmmiEngage provides a nonwritten solution for education and a delivery method outside of written...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

EmmiEngage's library is still somewhat limited at this point. There are about 400 solutions that are...

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

We like Wolters Kluwer because of the service. They are very responsive. When I have requests for...

Nov 2020
(0)
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Director

Service and Support

The support team from Wolters Kluwer is really great. The individuals that I have worked with there...

Nov 2020
(0)
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Director

Interfacing and Integration

I need EmmiEngage to integrate. That is our struggle right now. Our EMR and EmmiEngage aren’t...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

Receiving our money’s worth is a pressure point right now. One of the things we are struggling with...

Nov 2020
(0)
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Director

Functionality and Upgrades

We are trying to encourage our patients to go to our EMR app for everything, especially now with...

Nov 2020
(0)
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Director

Functionality and Upgrades

The quality of patient education videos from EmmiEngage is the best out there that I have seen. A...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

We don’t have plans to stop using the system, but I would like to renegotiate our contract price. If...

Nov 2020
(0)
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Director

Functionality and Upgrades

The vendor needs to have text message functionality. The product is great for patients who check...

Nov 2020
(0)
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Director

Interfacing and Integration

We don’t have EmmiEngage integrated into our EMR. Our organization made that choice because of the...

Nov 2020
(0)
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Director

Implementation and Training

We are a very large organization, and when it comes to training, we had an issue. The vendor...

Nov 2020
(0)
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Director

Technology

We have talked to the vendor about getting text messaging, and they are trying to move into that...

Nov 2020
(0)
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Director

Relationship

The vendor is very proactive, but they sometimes need to be not so proactive. Especially in the...

Nov 2020
(0)
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Director

Service and Support

Wolters Kluwer’s support is very personal, and the vendor gets to know the organization. They could...

Nov 2020
(0)
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Director

Other Observations & Comments

During the COVID-19 crisis, Wolters Kluwer offered products to us, and we ultimately decided to work...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

EmmiEngage is a great tool to engage patients in their healthcare when they aren't in our hospital...

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

During the COVID-19 crisis, the vendor developed and updated the patient education programs. The...

Nov 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Wolters Kluwer is a good company. They have a quality product and are responsive to customers....

Nov 2020
(0)
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CNO

Functionality and Upgrades

We weren’t able to use the system out of the box. We had to customize it too much. The concept is...

Oct 2020
(0)
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CNO

Functionality and Upgrades

We ran into problems because our clinical and revenue cycle solutions weren’t on the same database,...

Oct 2020
(0)
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COO

Implementation and Training

During the COVID-19 pandemic, there were a lot of times that Wolters Kluwer couldn't do the things...

Oct 2020
(0)
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COO

Service and Support

Once our patients actually view the videos or content for this solution, all our surveys come back...

Oct 2020
(0)
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COO

Relationship

Wolters Kluwer keeps EmmiEngage up to date. That is one of the reasons I like this solution. The...

Oct 2020
(0)
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COO

Relationship

Wolters Kluwer has become a bit of a behemoth since they bought EmmiEngage. Going forward, I can see...

Oct 2020
(0)
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Analyst/Coordinator

Implementation and Training

The vendor was incredibly helpful with the implementation. Wolters Kluwer is probably the best...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I like that the product is easy for our patients to use and understand. The content is appropriate...

Jun 2020
(0)
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Analyst/Coordinator

Lessons Learned

If I were speaking to a peer about the tool or service, I would recommend that the organization...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Wolters Kluwer could enhance their product's reporting features. It would be nice if there were an...

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

We haven't needed a lot of what Wolters Kluwer has provided for COVID-19. However, I appreciate that...

Jun 2020
(0)
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Analyst/Coordinator

Lessons Learned

We are continually reevaluating the product and how we use it as well as our contract and education....

Jun 2020
(0)
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Director

Other Observations & Comments

Wolters Kluwer was a bit late about getting information out for COVID-19. Once they did, the...

Jun 2020
(0)
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Director

Future Outlook

EmmiEngage is possibly a part of our long-term plans. We are in an RFP right now.

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

The product is expensive. Wolters Kluwer should improve their pricing structure; it is way out of...

Jun 2020
(0)
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Director

Other Observations & Comments

Wolters Kluwer is in the process of developing some technology that we need, but they aren't there...

Jun 2020
(0)
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Director

Implementation and Training

The customer support from Wolters Kluwer is really good. The content is good, but the videos are too...

Jun 2020
(0)
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Director

Service and Support

The vendor's service is exceptional. When we ask whether they can do something, their default answer...

Jun 2020
(0)
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CEO/President

Functionality and Upgrades

EmmiEngage is a great tool. We can use it to launch education into someone’s chart. Our clinical...

Apr 2020
(0)
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CEO/President

Functionality and Upgrades

EmmiEngage is used as a tool for education, and it continues to deliver. What impresses me is that...

Apr 2020
(0)
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