EmmiEngage
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
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User Commentary
Wolters Kluwer has great follow through. We rarely need to reach out to anyone in a high position at...
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In all the years that we have used Wolters Kluwer's solution, there have only been a couple of times...
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I don't think that our organization has used all of the system's potential by any stretch of the...
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Our staff members haven't been properly trained on the system, so they aren't as comfortable with it...
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The vendor's implementation team members were very professional. They did a great job.
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EmmiEngage is a wonderful product, but it is underused by my organization. We haven't rolled out all...
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I have not had any problems with Wolters Kluwer; they have kept their promises. The vendor was a...
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The vendor is proactive with support. If there will be downtime, they put that information into...
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The system can get a little confusing when it comes to ensuring that we are actually routing calls...
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The entry point used by the staff affects their ease of use. For people who are fortunate enough to...
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I would buy the product again. I am not sure that there is anything comparable out there. EmmiEngage...
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The training is highly effective because it is set up really well. That probably has something to do...
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I have a customer service representative. My customer service representative absolutely leads the...
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We could be more definitive about the things that we are trying to accomplish with EmmiEngage and...
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The product can handle a pretty broad scope, but we always start small. The system can be really...
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We have our workflow in the system figured out. Before we had a pretty solid workflow, the vendor...
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The vendor has been really good to work with. Their account management team is easy to work with and...
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The vendor avoids charging for every little thing. I can’t say the same thing about other vendors....
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We get reports in the system in a really flexible way. We can export the reports, and we don’t have...
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EmmiEngage generally works. The only complaint I have had is that if I make a mistake, I can't fix...
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When we have a problem, Wolters Kluwer is on top of it right away. Any issue we have ever had has...
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Our director has complained that EmmiEngage is expensive.
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I would like it if EmmiEngage sent a text rather than a telephone call. A text would get a lot more...
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Wolters Kluwer sends us charts about engagement, and they send us statistics on who is answering and...
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Our patients have a better understanding of their diseases and surgeries because of the education...
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I love the program. It throws a very wide net. The only complaints I hear from the patients are that...
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The vendor’s team reached out to see whether we wanted anything else added, especially when COVID-19...
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The vendor sends us follow-ups from engagements to let us know how they affected readmissions and...
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I know someone who has used the product and says it is very to use. That person is not tech savvy...
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The person that got the product started in our organization is very adamant that the product is the...
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I have had several snafus where I have needed the vendor’s customer support team, and they have been...
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The product integrates the community with our organization, so there is not a moat. The product is...
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The vendor always updates us on what is going on with their product and asks whether we are...
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The system content is integrated with our EMR so that we can put in any patient education product,...
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We did an RFP, and Wolters Kluwer did not win the RFP. A different vendor did, so we are...
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EmmiEngage is super easy for office staff. They are able to order things just like they would with...
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We don't do support through the phone or web; it is really through email, and then if necessary,...
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EmmiEngage doesn’t have a portal that end users can go into to assign content. Wolters Kluwer does...
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EmmiEngage meets our needs at a basic level for what it is meant to do, and that is to provide...
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There is probably more that EmmiEngage could do in terms of how content gets automated. We are...
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It is very easy to go in and order an item in EmmiEngage. The item goes to the patient's portal or...
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Emmi does not have texting integration in place for us. Emmi has told me that texting is a...
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Emmi is great. They are the only vendor we have that has a multimedia educational component, and I...
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Unfortunately, the rollout of EmmiEngage was poor, but I don't know whether our organization's high...
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EmmiEngage's quality is great, but there are gaps that I have found in a particular screening video....
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Our provider of malpractice insurance wanted us to look at ways to minimize risks and give patients...
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We encountered an issue with EmmiEngage that affected our patient experience. Patients were...
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Wolters Kluwer is really good at helping us with flyers when we need that help. Their content is...
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Emmi Solutions has driven increased traffic to our patients. That is good and has helped us with our...
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The actual ordering of EmmiEngage content has restrictions in place. I don’t know that those are all...
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I wish Emmi Solutions had a smart TV app so we could channel users to the website. That would...
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The people we work with at Emmi Solutions are kind and friendly, but they aren’t great at resolving...
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Wolters Kluwer doesn’t offer us training for EmmiEngage; they don't offer to show us anything. We...
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The quality of Wolters Kluwer’s support depends on the person I am dealing with. Some people at the...
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We have a support team at Wolters Kluwer that I can reach by phone or by email. We have frequent...
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I love the content of EmmiEngage’s videos. They are wonderful, and I would recommend those videos to...
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We just do a billing package with Wolters Kluwer, so I think we have a set fee. I haven’t heard of...
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Wolters Kluwer really hasn't done too many upgrades for EmmiEngage. They do their typical monthly...
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EmmiEngage is really kind of cumbersome for patients because they have to enter their name, their...
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We like EmmiEngage. It provides a lot of data, which is really good. When customers look at a...
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EmmiEngage’s integration with our EMR and patient portal is horrible. Wolters Kluwer advertises that...
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Regardless of whether EmmiEngage is part of our long-term plans is up for debate. I don’t see...
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We haven’t implemented EmmiEngage the way we saw in the demo. We are not using it the way that would...
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We have been an EmmiEngage client for a while, so we do not constantly get the care and feeding of a...
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I would love to see more integration within our EMR instead of having to access the portal outside...
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There is no two-way communication. We use our EMR portal to send the videos, and the patients can...
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When patients receive things from us, we would like a way to see what day they view those things...
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The pediatric suite is not as robust as the adult suite, and I have heard that Wolters Kluwer is a...
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The overall programs are great. I know Wolters Kluwer recently added a couple of programs. We had...
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Wolters Kluwer has been very wonderful to work with. They are very easy to get ahold of, and we have...
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The prebuilt content is very easy to understand. I have actually used it myself. The content is in...
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Wolters Kluwer has a broad range of videos that we can use. They also have a decently sized catalog...
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We have a partnership with the vendor. It isn't like they provide a service that is directional. We...
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I can say with certainty that the vendor has a lot of room for improvement when it comes to their...
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The vendor seems to put out monthly content. They have some sort of newsletter, but we haven't been...
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The solution is used with GI patients and preanesthesia patients. Sometimes GI patients get the...
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The product is well designed and functions well. I wish people would use it. Wolters Kluwer has been...
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The vendor has very responsive executive involvement.
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Patients seem to love the product. Nurses would love it if I could get them to use it. I don't know...
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EmmiEngage has been linked to increased HCAHPS scores, and in general, patients are better prepared...
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My biggest complaint about the tool is that it is overpriced. There are tools on the market that are...
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Things with EmmiEngage have been going well; there are some groups in our system that want to...
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I am glad to hear EmmiEngage is going to have text messaging functionality. We will be moving...
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We don't have EmmiEngage integrated into our EMR, so our staff has to use our patient portal to...
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We do occasionally get complaints from patients because EmmiEngage is antiquated. When they...
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It takes a lot of nurse interactions to get EmmiEngage to work for patients. The product isn't...
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Wolters Kluwer has become very proactive in the last year. The vendor is really trying to improve...
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I have never recommended EmmiEngage to others before, but because there aren't really any other...
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We have had complaints from a certain specialty area that EmmiEngage is lacking specialized content...
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It costs money to create custom content for EmmiEngage. We think twice before we go down the route...
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There are two ways to launch EmmiEngage from a healthcare professional side. One way is a legacy...
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Wolters Kluwer is the only patient education engagement vendor that I am aware of that does a...
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Wolters Kluwer is an exemplar at driving outcomes for us. We are seeing better clinical outcomes for...
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EmmiEngage is always being updated and maintained by the vendor. Wolters Kluwer is most famous for a...
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As the world has evolved, videos have been coming from a TikTok and YouTube world; they are short...
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Wolters Kluwer exceeds the promises they make. They value partnership. I have relationships all the...
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EmmiEngage is a good product, but I have never paid more than my contract with Wolters Kluwer. They...
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We have partnered with Wolters Kluwer on a couple of projects that are quite innovative, and I...
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EmmiEngage does a really good job of delivering patient education in a way that is easy for patients...
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Wolters Kluwer’s customer support team is excellent. The team gives very personalized service and...
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Wolters Kluwer’s product is internet based, and a lot of our patients don’t have access to the...
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When we rolled out EmmiEngage, the support from our client services representative was always really...
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Patients occasionally have a difficult time accessing their education assignments, particularly if...
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Leading up to the transition to the software, we met with the vendor frequently. We touched base...
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EmmiEngage is pretty good about helping us to overlay our patient outcomes with our data collection...
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Wolters Kluwer does great at keeping their promises. Our account representatives are phenomenal....
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We would like to see better reporting in EmmiEngage. We have worked with the vendor on that.
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Wolters Kluwer is working on a lot for us and really going out of their way to help us. They are...
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If Wolters Kluwer can't come up with some better reporting mechanisms for us, our satisfaction will...
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There are some things that Wolters Kluwer can do better with training. When we asked for some...
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The prebuilt content in EmmiEngage is too long. Wolters Kluwer needs to better make their product...
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We have multiple patient education products at our organization, so we want to pick one to go with....
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We try to work with the vendor on every innovation, and there is always going to be an extra charge....
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I like the metrics that the vendor provides frequently. I like the representative that I work with....
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I feel like we are the vendor's peers. I can casually reach out to them any day. I don't have to...
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I am confident that the product's current evidence-based content is very good. The literacy level is...
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EmmiEngage is capable of solving a lot of problems. We can talk to patients and try to make sure...
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Wolters Kluwer is always doing something with new technology. We are actually trying to expand...
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We have definitely been able to reduce readmissions. We have decreased the length of stay for...
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EmmiEngage's data has allowed us to expand our team nearly twice over. The point of our calls is to...
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We have really enjoyed using EmmiEngage. We have been able to expand our system to really fill in...
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We are working on a text-message feature right now. The vendor has been very helpful with our legal...
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The vendor does a good job with training. They are very quick to answer any of my questions. The...
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EmmiEngage is fully integrated with our EMR. Even clinicians who don't know anything about...
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The product could be friendlier for patients. That isn't the vendor's fault though. I understand...
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I think that the product really simplifies things for our office staff members. We have solved a lot...
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The vendor's support platform is pretty easy to use, and it is pretty quick to reach others. I have...
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The product is very flexible in nature when it comes to sharing it. It can be hosted and shared with...
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I have seen education from competitors, and the competitors’ video work is better. The competitors...
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We use something called EmmiTransition. In that series, two phone calls are made to the patient's...
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Some outcomes are based on utilization, which has to do with who is actually watching the program....
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The product is working well. I like that it is very flexible. We can share it on our own platform,...
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We renegotiated with Wolters Kluwer to improve our contract so that we could move EmmiEngage into...
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I have yet to see any defects or bugs with EmmiEngage. Wolters Kluwer has delivered on their...
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I would like to see Wolters Kluwer continually improve EmmiEngage so that patients and providers...
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We are using EmmiEngage in our ambulatory-care management department to provide standardized patient...
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EmmiEngage's gaps are with its full adoption, increased patient participation, and productivity-gain...
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We would like to continue to expand EmmiEngage's content.
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The executives from Wolters Kluwer are always involved. I actually wish I could talk to someone...
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If we don't automate things with EmmiEngage, it is cumbersome. It works differently than some of the...
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EmmiEngage fills a specific need for us with video education that other vendors' solutions haven’t...
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We value what Wolters Kluwer offers, but we would love to have just one vendor as a partner. We are...
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The vendor is great. They are easy to work with. The vendor is as proactive as we need them to be...
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We use EmmiEngage to send videos and educational materials to patients. We can launch those things...
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Wolters Kluwer does a nice job of contacting us. They are proactive with keeping up on things and...
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