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Pharmacy OneSource Sentri7 Infection Prevention Comments
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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

Research Director

joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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Analyst/Coordinator

The system looks good compared to another piece of software we use that is horrible to work with....

May 2021
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Director

The solution is really nice. I like that we can put rules in it. Those rules help us and our...

May 2021
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Director

The solution helps us convert antibiotics that have been given through an IV. Those are very...

May 2021
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Manager

Pharmacy OneSource Sentri7 Infection Prevention has been a life-saver; it has been a useful product....

Apr 2021
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Manager

My biggest selling point with the vendor is if I have a problem and utilize the vendor’s help...

Apr 2021
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Nurse

I did not receive vendor training, and I was never offered training. However, when I did call in,...

Apr 2021
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Nurse

I get pretty frequent false flags from the system. That isn't really something that I can avoid due...

Apr 2021
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Nurse

I like the real-time reports with abnormal flags that are done in a way that none of the other...

Apr 2021
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Manager

The training is a little hard to find on the vendor’s website.

Apr 2021
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Manager

The product is great. It is pretty good so far. There are no complaints from me. The two main things...

Apr 2021
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Manager

We have had meetings with the vendor for discussing some improvements and new features that we might...

Apr 2021
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Manager

There could be more things added to the product. I would like to see the ability for us to send some...

Apr 2021
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Analyst/Coordinator

I am very happy with the system. For our size hospital, it is really perfect. I like the flexibility...

Apr 2021
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Analyst/Coordinator

The system works really well for me. In the beginning, the ease of use was pretty good, but Wolters...

Apr 2021
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Analyst/Coordinator

Wolters Kluwer is really good at delivering new technology, but COVID-19 came up and made things...

Apr 2021
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Analyst/Coordinator

Wolters Kluwer's phone and web support is wonderful. We are always able to reach a person, and we...

Apr 2021
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Analyst/Coordinator

I sure hope my score with Wolters Kluwer goes up a year from now. We have high hopes that they are...

Apr 2021
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(0)
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Director

As long as I am doing my job, Pharmacy OneSource Sentri7 Infection Prevention will be part of our...

Apr 2021
||
(0)
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Analyst/Coordinator

Wolters Kluwer is always prompt in their responses and with setting up training. I have had very...

Apr 2021
||
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Analyst/Coordinator

From a certain perspective, I appreciate that I can sort these organisms. I can see what cultures...

Apr 2021
||
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Analyst/Coordinator

There are issues with how certain confidential data goes through to the NHSN. For us in infection...

Apr 2021
||
(0)
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Director

Pharmacy OneSource Sentri7 Infection Prevention is a standalone program. But the data has to come...

Apr 2021
||
(0)
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Director

I haven't asked for much new technology. Something new is on the horizon, and that is something that...

Apr 2021
||
(0)
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Director

Wolters Kluwer's support is good. When I have a question, the people are usually really quick to...

Apr 2021
||
(0)
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Director

Pharmacy OneSource Sentri7 Infection Prevention is an identification program, not an outcome-based...

Apr 2021
||
(0)
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Nurse

My training with Wolters Kluwer was very helpful, but when COVID-19 hit, I didn't really have time...

Apr 2021
||
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Nurse

It seems like everything interfaces well with Pharmacy OneSource Sentri7 Infection Prevention. For...

Apr 2021
||
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Director

The vendor has offered training. They are very flexible and accommodating with the training on this...

Apr 2021
||
(0)
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Director

We haven’t been able to implement everything that has been purchased for our operating systems. The...

Apr 2021
||
(0)
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Manager

The vendor is doing an upgrade for Pharmacy OneSource Sentri7 Infection Prevention, and what they...

Apr 2021
||
(0)
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Manager

I don’t know how badly the pharmacy needs the system, but it helps me out with infection control. It...

Apr 2021
||
(0)
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Manager

I am using the system and our EMR. Whenever I log in to Pharmacy OneSource Sentri7 Infection...

Apr 2021
||
(0)
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Manager

I have worked with another product before, and I found it to be more convenient. I would prefer a...

Apr 2021
||
(0)
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Analyst/Coordinator

We told Wolters Kluwer what we wanted and what we needed with the product, and they gave that to us....

Apr 2021
||
(0)
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Analyst/Coordinator

Overall, we are pretty satisfied. We are a smaller healthcare organization, so we did a lot of...

Apr 2021
||
(0)
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Director

I would absolutely buy Pharmacy OneSource Sentri7 Infection Prevention again. I would fall through...

Apr 2021
||
(0)
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Director

Wolters Kluwer puts up a banner about what is coming soon or other upcoming information, but then we...

Apr 2021
||
(0)
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Director

I haven't had any huge issues with Pharmacy OneSource Sentri7 Infection Prevention. The times I have...

Apr 2021
||
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Director

It would help our budget so much if Pharmacy OneSource Sentri7 Infection Prevention were more cost...

Apr 2021
||
(0)
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Nurse

Wolters Kluwer has been easy to work with, and they definitely simplified some of my job roles. So...

Apr 2021
||
(0)
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Nurse

Up front, we knew what we were having to pay for, and we have been able to work some things out with...

Apr 2021
||
(0)
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Nurse

The only thing that I can’t get with the solution is ventilator-associated events information. The...

Apr 2021
||
(0)
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Analyst/Coordinator

We plan on sticking with this product for sure. I really like the product. It is super easy to use....

Apr 2021
||
(0)
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Analyst/Coordinator

When it comes to charging, things come in a package deal. We buy the pharmacy part and the...

Apr 2021
||
(0)
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Analyst/Coordinator

I recently went to a training with Wolters Kluwer. I talk to their technical support all the time. I...

Apr 2021
||
(0)
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Analyst/Coordinator

Some of the dashboards are a little bit busy, and there is some information that I don't...

Apr 2021
||
(0)
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Manager

In Pharmacy OneSource Sentri7 Infection Prevention, I have everything right at my fingertips. That...

Apr 2021
||
(0)
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Manager

Every time that I have called the vendor with a question, they have been very helpful. Their...

Apr 2021
||
(0)
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Manager

If I had better training on the system, I would be able to get more out of it. I am a hands-on...

Apr 2021
||
(0)
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Analyst/Coordinator

The vendor could be a little bit more aggressive about making sure that people get the correct...

Apr 2021
||
(0)
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Analyst/Coordinator

There is always room for improvement, but the product is pretty good. The maintenance notifications...

Apr 2021
||
(0)
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Analyst/Coordinator

I call the support line and get somebody on the phone usually right away. Usually, the person that...

Apr 2021
||
(0)
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Analyst/Coordinator

If someone asked me about the system, I would tell that person that my cultures come up in a timely...

Apr 2021
||
(0)
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Analyst/Coordinator

I probably wouldn’t be a proponent for buying Pharmacy OneSource Sentri7 Infection Prevention again...

Apr 2021
||
(0)
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Analyst/Coordinator

Pharmacy OneSource Sentri7 Infection Prevention is fine. I don’t know that it is any harder to use...

Apr 2021
||
(0)
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Analyst/Coordinator

Wolters Kluwer did a good job and supported us when we had training. I liked the one-on-one meetings...

Apr 2021
||
(0)
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Analyst/Coordinator

When I used Wolters Kluwer’s support, I thought that it was fine. As far as I know, Wolters Kluwer...

Apr 2021
||
(0)
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Analyst/Coordinator

I don’t recall the last time I had an email from anybody at Wolters Kluwer. The last email that I...

Apr 2021
||
(0)
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Analyst/Coordinator

The initial driving force behind getting Pharmacy OneSource Sentri7 Infection Prevention was our...

Apr 2021
||
(0)
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Manager

The vendor doesn’t ask us whether we need anything. We usually just speak up if we do. I don’t need...

Mar 2021
||
(0)
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Manager

Most of the upgrades have been on our end. We changed the system, and the interface was really...

Mar 2021
||
(0)
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Manager

There have been a few glitches over the years. Our blood cultures disappeared a couple of times, and...

Mar 2021
||
(0)
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Manager

When we got started with the system, Wolters Kluwer did a good job of going over the culture module....

Mar 2021
||
(0)
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Manager

If users have really good initial training, the system is easy to use. Some of the new folks...

Mar 2021
||
(0)
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Manager

The system works very well. Before we had it, we had to create the line listing by hand. I love that...

Mar 2021
||
(0)
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Director

The system works well. We don't have many problems with it. It has been fine for our end users. We...

Feb 2021
||
(0)
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Analyst/Coordinator

Wolters Kluwer has been really good at making the product personalized. They have been involved in...

Jan 2021
||
(0)
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Analyst/Coordinator

There are some minor things that Wolters Kluwer could make a couple of improvements on, but for the...

Jan 2021
||
(0)
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Nurse

We don’t have any plans to replace the solution. It is a good system. I really haven’t compared it...

Jan 2021
||
(0)
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Nurse

I have called the support a couple of times. I communicate via email with a couple of people, and...

Jan 2021
||
(0)
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Manager

Wolters Kluwer listens to us. They make the changes we ask for. For example, when the government...

Jan 2021
||
(0)
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Manager

Wolters Kluwer is very effective at creating a great product. They are helpful and flexible and...

Jan 2021
||
(0)
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Manager

If I had the choice, I would prefer to have Pharmacy OneSource Sentri7 Infection Prevention. I would...

Jan 2021
||
(0)
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Manager

The support from Wolters Kluwer was very good. When I called with a question, the problem was fixed...

Jan 2021
||
(0)
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Analyst/Coordinator

I love the ease of operation and the design of the product. It is so convenient to come in the...

Jan 2021
||
(0)
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Analyst/Coordinator

I like the dashboards for the product. It is easy to view and find data, and there is a lot of...

Jan 2021
||
(0)
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Nurse

Before the recent resignation of my go-to person, the vendor's support was awesome. Since my go-to...

Jan 2021
||
(0)
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Nurse

When it comes to whether the product functionality meets all of our needs, I think that one of our...

Jan 2021
||
(0)
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Nurse

There are a lot of things I like about the product. I like the way it communicates directly with...

Jan 2021
||
(0)
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Nurse

Our EMR doesn't provide us with any reports for MDROs. Without the Wolters Kluwer product, it would...

Jan 2021
||
(0)
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Director

The implementation of the product was so seamless that I didn't even have to worry about it. As a...

Dec 2020
||
(0)
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Director

There have been a few instances in the past where I contact support analysts for Wolters Kluwer in...

Dec 2020
||
(0)
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Director

The billing from Wolters Kluwer is almost on autopilot at this point. They don't nickel-and-dime us....

Dec 2020
||
(0)
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Director

We do an antibiogram where there are different types of bacteria that are sensitive to different...

Dec 2020
||
(0)
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Manager

The vendor has always been really helpful. Whenever I have had a question, they have researched...

Dec 2020
||
(0)
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Manager

Whenever Wolters Kluwer has something new, they send us plenty of training and information. We have...

Dec 2020
||
(0)
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Manager

Something that Wolters Kluwer could improve on is getting feedback from the people who are actually...

Dec 2020
||
(0)
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Manager

I really do like the product, but there are just some opportunities for improvement. Some of the...

Dec 2020
||
(0)
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Manager

I do like Wolters Kluwer's support. Wolters Kluwer is very responsive when I have issues and has...

Dec 2020
||
(0)
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Director

We have been satisfied with the product. We are very dependent on it and use it every day. The fact...

Dec 2020
||
(0)
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Director

Whenever there is a new feature or we have issues or questions about how to use the product, Wolters...

Dec 2020
||
(0)
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Director

The real-time feedback within the product is extremely important. We use other features as well. We...

Dec 2020
||
(0)
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Director

The surgical site infection denominators are the key things the vendor could improve on. The data...

Dec 2020
||
(0)
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Manager

The vendor had multiple training episodes, so we did the training for a while, and then we...

Dec 2020
||
(0)
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Manager

I don’t think Wolters Kluwer's system for taking out the surgical data is complete yet like we...

Dec 2020
||
(0)
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Manager

The vendor does things quietly in the background, whereas our previous vendor used to touch base...

Dec 2020
||
(0)
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Manager

I use the system every month and even more than that. I go in basically every day and look at the...

Dec 2020
||
(0)
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Manager

I predict I will be very satisfied with the system a year from now because I will be much more...

Dec 2020
||
(0)
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Manager

We are currently using the system for our reviews, and that is working out pretty well for us. There...

Nov 2020
||
(0)
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VP/Other Executive

The pharmacists seem to be able to add their data into the system with ease, and it works very well...

Nov 2020
||
(0)
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VP/Other Executive

Some of the reports that I need are not working that great. I am unable to pull reports for...

Nov 2020
||
(0)
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Manager

We have lots of locations, and I wish we could get only wound cultures and not all the other...

Jul 2020
||
(0)
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Manager

Wolters Kluwer has been great at supporting us during the COVID-19 crisis. They have done pretty...

Jul 2020
||
(0)
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Manager

The system is pretty easy to use, but we have had issues with the NHSN system not picking up all our...

Jul 2020
||
(0)
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Manager

I wish the reporting and outputs were better. Moving from one application to another is cumbersome....

Jul 2020
||
(0)
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Manager

Wolters Kluwer does a great job with support. The people are good, but sometimes they just can't do...

Jul 2020
||
(0)
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Manager

The system helps us do our job, but I would give it a lower rating for helping us achieve our goals...

Jul 2020
||
(0)
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Manager

I would tell others that the system is very efficient and that it helps with efficiency, but I would...

Jul 2020
||
(0)
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Manager

The system isn't intuitive or easy to navigate. We don't use the dashboards. Maybe someone else...

Jul 2020
||
(0)
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Analyst/Coordinator

I use the product but not as often as I should or would like to. The vendor has added a tab to the...

Jul 2020
||
(0)
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Analyst/Coordinator

We have a pharmacist who uses the system every day and probably couldn’t function without it. I...

Jul 2020
||
(0)
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Analyst/Coordinator

The vendor's initial training was not good timing for me, but it definitely wasn’t a good time...

Jul 2020
||
(0)
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Analyst/Coordinator

The product does work as promoted, but I haven’t worked it into my workflow. The system is pretty...

Jul 2020
||
(0)
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Director

We have used the tool for a long time. There were just a couple of small hiccups during the...

Jun 2020
||
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