Pharmacy OneSource Sentri7 Infection Prevention Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 9:53:23 AM and Model.EvProductId = 68257

Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

We have lots of locations, and I wish we could get only wound cultures and not all the other...

Jul 2020
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Manager

Functionality and Upgrades

Wolters Kluwer has been great at supporting us during the COVID-19 crisis. They have done pretty...

Jul 2020
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Manager

Functionality and Upgrades

The system is pretty easy to use, but we have had issues with the NHSN system not picking up all our...

Jul 2020
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Manager

Functionality and Upgrades

I wish the reporting and outputs were better. Moving from one application to another is cumbersome....

Jul 2020
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Manager

Service and Support

Wolters Kluwer does a great job with support. The people are good, but sometimes they just can't do...

Jul 2020
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Manager

Functionality and Upgrades

The system helps us do our job, but I would give it a lower rating for helping us achieve our goals...

Jul 2020
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Manager

Service and Support

I would tell others that the system is very efficient and that it helps with efficiency, but I would...

Jul 2020
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Manager

Functionality and Upgrades

The system isn't intuitive or easy to navigate. We don't use the dashboards. Maybe someone else...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

I use the product but not as often as I should or would like to. The vendor has added a tab to the...

Jul 2020
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Analyst/Coordinator

Future Outlook

We have a pharmacist who uses the system every day and probably couldn’t function without it. I...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

The vendor's initial training was not good timing for me, but it definitely wasn’t a good time...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

The product does work as promoted, but I haven’t worked it into my workflow. The system is pretty...

Jul 2020
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Director

Functionality and Upgrades

We have used the tool for a long time. There were just a couple of small hiccups during the...

Jun 2020
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Manager

Functionality and Upgrades

The vendor does updates regularly, so I don’t even think about them. The solution definitely meets...

Feb 2020
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Manager

Implementation and Training

The vendor has an interactive web-based training that we can access anytime we want to, so if we are...

Feb 2020
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Manager

Interfacing and Integration

The system integrates with our enterprise vendor's system seamlessly. As long as our enterprise...

Feb 2020
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Manager

Relationship

The vendor hasn’t been able to solve some problems over the last couple of years that I would have...

Feb 2020
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Manager

Functionality and Upgrades

I do a full-time job on part-time hours because of the system. I have already recommended the...

Feb 2020
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Manager

Other Observations & Comments

I expect my satisfaction a year from now to be very high. It could be much higher if the vendor...

Feb 2020
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Manager

Other Observations & Comments

The system never goes down. The vendor has scheduled downtime when they do updates, but the system...

Feb 2020
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Manager

Relationship

Asking the vendor to solve certain things is like asking for the moon. The vendor isn’t motivated to...

Feb 2020
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Manager

ROI / Cost (care and feeding)

I don’t feel nickel-and-dimed by Wolters Kluwer. They do have a new module coming out, so we will...

Feb 2020
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Manager

Implementation and Training

The system has exceeded our expectations. The ease of use depends on the user group. The tool is...

Feb 2020
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Manager

Relationship

Wolters Kluwer tells me that they are actively working on releasing new functionality for the...

Feb 2020
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Manager

Functionality and Upgrades

We have had very great success with the system. I am not shy about that at all.

Feb 2020
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Manager

Future Outlook

I suspect that my satisfaction with Wolters Kluwer will stay high, especially if some of the...

Feb 2020
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Manager

Service and Support

The one-on-one trainings are excellent. Wolters Kluwer teaches us about the analytic section of the...

Feb 2020
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Manager

Functionality and Upgrades

The software is easy enough to use, and it allows me to set up my own rules and add important things...

Feb 2020
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Nurse

Functionality and Upgrades

There are parts of the product that really waste my time. I don't want the product to go away on the...

Jan 2020
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Nurse

Functionality and Upgrades

I would really like the product to do more. I would like to have access to training videos that...

Jan 2020
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Nurse

Functionality and Upgrades

The best thing about the product is that it talks to NHSN. There are very few things that I actually...

Jan 2020
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Nurse

Service and Support

When I send an email or call with a question, I get help promptly if not immediately. The people I...

Jan 2020
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Nurse

Implementation and Training

We didn't get any training on the product other than the previous infection preventionist showing me...

Jan 2020
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Nurse

Functionality and Upgrades

Our EMR is really bad, to put things bluntly. If I didn't have the Wolters Kluwer product, I...

Jan 2020
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Nurse

Interfacing and Integration

Wolters Kluwer has done what they can to integrate the product with our EMR, but the process is...

Jan 2020
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Nurse

Relationship

The corporate people standardized the product, and they worked with me and talked me through that,...

Jan 2020
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Manager

Relationship

Wolters Kluwer absolutely does not nickel-and-dime us. All of my relationships with them have been...

Jan 2020
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Manager

Service and Support

When I think about the company, everything is just so simple. They have plenty of services. If I am...

Jan 2020
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Manager

Implementation and Training

The training was effective; everything was so smooth. The training was exactly how we envisioned it.

Jan 2020
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Manager

Sales and Contracting

I am always very guarded because vendors will come in and show us a product that has been tested in...

Jan 2020
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Manager

Interfacing and Integration

The system is a bit siloed, but we interface it with the lab and our EMR.

Jan 2020
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Director

ROI / Cost (care and feeding)

I have used different products for infection prevention previously that were much better programs...

Jan 2020
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Director

Relationship

Our account representative from Wolters Kluwer is very attentive.

Jan 2020
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Director

Relationship

I would recommend Wolters Kluwer's product depending on the peer’s organization’s financial status.

Jan 2020
 Helpful

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Director

Future Outlook

We are working with Wolters Kluwer to see whether we can implement additional IT programs to make...

Jan 2020
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Director

Service and Support

Wolters Kluwer’s service is extremely helpful. My dissatisfaction has nothing to do with the people...

Jan 2020
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Director

Relationship

I have never had any executive involvement from Wolters Kluwer. I have never had to contact them. I...

Jan 2020
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Director

Functionality and Upgrades

The system meets the government standards for alerting or giving the cultures to the infection...

Jan 2020
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Director

ROI / Cost (care and feeding)

We get our money’s worth. The system isn’t phenomenal, but there is a vast difference in pricing...

Jan 2020
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Nurse

Functionality and Upgrades

I am part of a group that is reevaluating the system. Our pharmacy is very happy with it, and the...

Jan 2020
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Nurse

Service and Support

I don’t really ask Wolters Kluwer for too much, but anytime that I call, they are able to help me...

Jan 2020
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Nurse

Functionality and Upgrades

I haven’t seen any new technology from the vendor. The system is the same as it was when I started...

Jan 2020
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Nurse

Relationship

Wolters Kluwer isn’t really proactive. The vendor has only reached out to me once.

Jan 2020
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Nurse

Relationship

The only people I talk to at Wolters Kluwer are the executives. They are involved.

Jan 2020
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Nurse

Lessons Learned

I would recommend the system to a peer or friend. But maintaining the product is a two-way street....

Jan 2020
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Nurse

Functionality and Upgrades

What I like about the system is the ease of pulling known organisms that I am looking for. I can...

Jan 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

I haven’t had the training in a while, but the vendor offers us training a couple of times a year.

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There are some reporting functions that used to work but are not currently working. We report to...

Jan 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

So far, the system has done a good job of supporting our integration goals. Our end users find the...

Jan 2020
 Helpful

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Analyst/Coordinator

Service and Support

The vendor's ongoing support is great. I hear from the vendor executives only when I have a problem...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system helps drive outcomes, and I want to give it a perfect score, but there are some gaps with...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The program is great and easy to use, but there is some reporting that has to be done manually. That...

Jan 2020
 Helpful

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Director

Implementation and Training

During our implementation, Wolters Kluwer was timely, accurate, and engaged. Since our...

Dec 2019
 Helpful

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Director

Implementation and Training

Training with Wolters Kluwer has been wonderful and well received by the field. Wolters Kluwer's...

Dec 2019
 Helpful

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Director

ROI / Cost (care and feeding)

There are other functionalities that Wolters Kluwer offers that we don’t have across all of our...

Dec 2019
 Helpful

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Director

Future Outlook

I don’t know whether Pharmacy OneSource Sentri7 Infection Prevention is going to prevent infections,...

Dec 2019
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Manager

Implementation and Training

The vendor is really great with training and educating for anything new that they roll out.

Dec 2019
 Helpful

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Manager

Relationship

The vendor was newer when we first came on board with them, so there were some processes that we had...

Dec 2019
 Helpful

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Nurse

Functionality and Upgrades

I like the way the product is divided into different categories. There is a dashboard tab, a...

Dec 2019
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Nurse

Relationship

I would like to think that Wolters Kluwer occasionally rolls out upgrades to the system and makes...

Dec 2019
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Nurse

Relationship

Wolters Kluwer keeps their promises. I really haven’t had too many issues. When I do have issues, I...

Dec 2019
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Nurse

ROI / Cost (care and feeding)

Wolters Kluwer doesn’t nickel-and-dime us. We just pay the annual fee. Everything is included....

Dec 2019
 Helpful

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Nurse

Relationship

Actual executive involvement would mean the executives hold their frontline people accountable for...

Dec 2019
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Nurse

Functionality and Upgrades

I have recommended this product to peers and friends. If I could give this vendor a score that was...

Dec 2019
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Nurse

Implementation and Training

There are still quite a few things under the new analytics tool that I am not 100% clear on. When...

Dec 2019
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Nurse

Other Observations & Comments

I have worked with Wolters Kluwer and other vendors, and they all have their good and bad things.

Dec 2019
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Nurse

Interfacing and Integration

We have some limitations with the integration between our EMR and the Wolters Kluwer system. The...

Dec 2019
 Helpful

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Nurse

Other Observations & Comments

We are underutilizing the Wolters Kluwer system, but the more familiar we get with the product, the...

Dec 2019
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Nurse

Functionality and Upgrades

I love the product. I only wish that our hospital IT products had the ability to send OR data to the...

Dec 2019
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Nurse

Interfacing and Integration

The product isn't able to do everything, but that has to do with the fact that it isn't able to talk...

Dec 2019
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Nurse

Functionality and Upgrades

Using the product has been a good experience for me. I have really enjoyed using it, and Wolters...

Dec 2019
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Nurse

Functionality and Upgrades

I don't have anything to compare the product to because we didn't have any kind of data-mining...

Dec 2019
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Manager

Implementation and Training

Wolters Kluwer has been very good about keeping their promises. Our initial training was fantastic....

Nov 2019
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