Sentri7 Infection Prevention Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Operations
The vendor has very good training, so I would say Wolters Kluwer is proactive in training when they...
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Product
I like the notifiable conditions. Sometimes the date is defaulted to. Things are a little lengthy....
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Relationship
Wolters Kluwer and our representative from them are extremely great to work with. They are...
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Product
In the system, we can quickly scan through cultures, go to notifiable conditions, and get reports...
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Operations, Product
Sometimes, when we pull data from the system, we almost get too much information. I sometimes find...
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Product
I would like to see Sentri7 Infection Prevention have rural logic enhancements and give us the...
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Loyalty, Product
Sentri7 Infection Prevention’s strength is real-time data collection, and I like being able to...
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Product, Value
There are some additional features that are higher-tier paid-for options that I would love to have...
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Relationship
Wolters Kluwer is doing what they have been asked to do. Their support is actually really good. I...
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Product
The ease of use for the end user is one of the biggest strengths of the product. Familiarity makes...
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Product
It would be nice if we were able to see in the system when antibiotics were administered or when a...
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Relationship, Value
I love Sentri7 Infection Prevention, and I love the people who work for Wolters Kluwer. They are...
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Product
There are some features that I wished the product had. When I am trying to do procedures and send...
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Product
Some strengths of the system that come to mind with Sentri7 Infection Prevention are the...
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Product
The compatibility of Sentri7 Infection Prevention with our medical record, for as much of it that is...
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Product
There is an opportunity to improve in making sure all of the data is able to transfer from our...
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Product
The way we are able to do our reporting within the system, like the reportable disease piece, is...
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Relationship
The vendor has set up a regular call with all of our people who use Sentri7 Infection Prevention to...
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Operations
When we first implemented the system, I felt a little blind to the implementation or upgrade...
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Product
I love that Wolters Kluwer has added a feature that shoots off fireworks on the screen, like a...
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Relationship
The support at Wolters Kluwer is great. Anytime I call, the support team is Johnny-on-the-spot. I...
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Relationship
In terms of the vendor's vision for their product, I constantly get emails about what they are...
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Relationship
This year, I have been happier with Wolters Kluwer’s service and helpfulness. They have been good...
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Operations
The original implementation was challenging. We did some of the training sessions. I think some of...
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Loyalty
I think the pharmacy is very happy with what Wolters Kluwer has. We are working on something that I...
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Product
I wouldn’t buy Sentri7 Infection Prevention again because it is more focused on pharmacy things than...
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Product
I am in a very small facility, so some of the product's features aren't as relevant for me as they...
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Relationship
The vendor's support has been pretty good. We meet regularly with the vendor's support folks, and...
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Relationship, Product, Value
The vendor has done a lot of work to assist us with some things, and that has been great. It has...
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Product
The system pulls from our radiology system, lab information system, and registration information...
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Loyalty, Product
The system doesn't fit with long-term care. It would be very helpful if the system had a module for...
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Product, Value
Sentri7 Infection Prevention is a wonderful product. Instead of going right into my EHR for...
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Product
Sentri7 Infection Prevention is usually pretty quick. The system is fabulous. I don't have any...
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Culture, Relationship
I don't think that the vendor has promised us anything that they haven't been able to deliver. The...
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Product
Our previous solution was a little more customizable to our needs than Sentri7 Infection Prevention....
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Product
In Sentri7 Infection Prevention, we go to the organism surveillance piece separately from the...
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Loyalty, Product
We started with this solution over a year ago, and we still don't have all the mapping completed to...
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Product
Sentri7 Infection Prevention is definitely an improvement over having to manually enter all the lab...
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Loyalty, Product
I think that the product has the potential to help us with some outcomes, but right now, it is not...
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Operations
The product implementation could have been a little more tailored to the team's bandwidth and the...
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Relationship, Product
In part of the product, some classification scores are listed out of order, and that leaves too much...
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Product
What the product does well is it is able to create documents to send to the health department and to...
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Operations
Wolters Kluwer really hasn't done any training recently. I did call the support team for something,...
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Relationship, Product
The product requires maintenance and continuous feedback. The most difficult point is making the...
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Relationship, Product
Whenever we reach out to the phone or internet support team because we have a concern about the...
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Value
I may not feel like Sentri7 Infection Prevention is the perfect product, but there aren't a whole...
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Loyalty, Product, Value
The things that Wolters Kluwer has built in the system have allowed us to save several hours a day...
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Product
The system has a standard dashboard option where they build dashboards and keep them upgraded. We...
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Product
We can't think of anything about the system that we aren't pleased with. We would like to be able to...
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Operations
We have been extremely happy with the vendor's implementation team. We had to completely switch some...
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Relationship
Walters Kluwer is trying really hard to upgrade. They reach out quickly every time they have...
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Culture, Relationship
I get emails from the vendor telling me about when the system is going to be down and those kinds of...
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Relationship
I really appreciate the vendor’s customer support. The vendor has been awesome and has participated...
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Product
Wolters Kluwer’s stuff is a little outdated, and I think it could be a little cleaner too. We do a...
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Product
Once we figure out where to click for Sentri7 Infection Prevention, I think the system is pretty straightforward....
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Operations
The vendor is working really hard and reaching out for training. I have used some of the video...
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Relationship
Wolters Kluwer is really good about letting us know when they have an update. That makes my job a...
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Value
If the vendor makes a change, the charge is included in the monthly or yearly payment that we make...
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Operations
The initial training was really good. I don't want to say Wolters Kluwer is bad with ongoing...
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Relationship
We have had good success with Wolters Kluwer’s customer service department. When we were having...
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Product
We have some glitches with Sentri7 Infection Prevention every so often, but I think the problem is...
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Relationship
Wolters Kluwer is a big company, but they are very personable. They make sure to sit down in...
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Relationship
When I was able to identify an issue and reach out to the vendor about it, they did everything on...
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Operations
One of the things we have been working on that has been a little challenging is using the product to...
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Relationship
Wolters Kluwer is working on something to give providers access to live antibiograms. The vendor is...
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Relationship
Wolters Kluwer always answers pretty quickly. I can email them with a simple question, and I usually...
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Product
We use the Sentri7 Infection Prevention control piece for specific processes, and we are responsible...
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Relationship
The vendor’s customer service is probably the most impressive thing to me because if I have a...
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Product
Sometimes I want to search for the incidents of different types of organisms that aren't already...
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Operations
I would tell a friend that the product is intuitive, and the customer service and training are exemplary....
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Loyalty, Product
I keep asking the vendor when they will upgrade the pneumonia and ventilator-associate event options...
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Culture, Product, Value
Recently, we did an upgrade that added some functionality to our use of the system. We had to add...
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Loyalty
I doubt the vendor's general ability to run different documents compared to other IP surveillance...
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Product
The product doesn't meet everything that we need from an IP surveillance system. I have used the...
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Product
We have a dashboard where we get our initial look at cultures. The dashboard can be very...
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Relationship
We used to have a contact from Wolters Kluwer, but they got a promotion. Our previous contact was...
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Value
We have recommended Sentri7 Infection Prevention basically because of the cost. The system is very...
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Relationship, Operations
Wolters Kluwer worked really hard with us. The most difficult part for any vendor is the fact that...
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Product
If I could change anything about the system, it would be the speed that it loads at. We would really...
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Loyalty
I like the entire suite that Wolters Kluwer has available. It has addressed a lot of the issues that...
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Relationship, Operations
When we brought on the system, the vendor had a dedicated person who came and sat with us, and they...
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Product
Sentri7 Infection Prevention can't do a lot of things in terms of our surveillance data for central...
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Relationship
The vendor does what we ask them to do. However, I don't think that they have delivered anything...
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Product
I like the way Sentri7 Infection Prevention takes care of our lab IDs. It automatically generates a...
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Operations, Product
The ease of use stands out in Sentri7 Infection Prevention. It doesn't typically take much training...
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Product
The new method of building rules in Sentri7 Infection Prevention made it easier to build rules with...
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Product, Value
Sentri7 Infection Prevention has been a big help with reporting things to NHSN and our team. The...
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Operations
The training we have received from Wolters Kluwer has been good. Once we learn what we are doing,...
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Relationship
If I have an issue, I can always talk to someone from Wolters Kluwer. My people have done that too.
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Product
Not everything connects on the infection prevention side. It would probably be helpful if there were...
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Loyalty, Relationship
Wolters Kluwer just made some new things for Sentri7 Infection Prevention that are going to help us....
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Relationship
Wolters Kluwer is pretty good at sending out updates, and we do have downtime while they are...
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Product, Value
Sentri7 Infection Prevention is a good tool for us to manage and report on our activities in the...
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Relationship, Operations
Wolters Kluwer tells us about updates, and they have a webinar, but it seems like the updates...
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Product
Sentri7 Infection Prevention is having a couple of integration problems with our EMR.
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Operations, Product
Sentri7 Infection Prevention is easy to use. Signing in and showing different models is easy to do.
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Relationship, Product
Sometimes things are not connected with the NHSN system. I need to report things faster, but I have...
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Relationship
I always receive good support via email. I have never had to call in or escalate things to the higher-ups....
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Operations
There are some opportunities for improvement from Wolters Kluwer. I would like the vendor to set up...
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Product
There are so many things about Sentri7 Infection Prevention that I dislike. It is very frustrating...
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Product
There are a few things that I like about Sentri7 Infection Prevention. I like the culture review...
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Product
We have an interface with our EMR, but it will only read culture results once a day. The system...
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Product
The NHSN surgery procedures list has problems because the system pulls duplicate medical record...
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Relationship
When I do need support, I can get that right away, so that is good. If I notify Wolters Kluwer that...
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Operations
I have to usually set something up if I want to have in-person education. The vendor has some videos...
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Relationship
I don't think Wolters Kluwer specifically sends emails when there are updates. There is a...
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Product, Value
I have enjoyed the product a lot. It has allowed for pretty seamless data translation from our...
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Relationship
The vendor’s customer support team is really awesome. They are always quick to reply and fix...
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Product
In terms of integration, the product mostly talks to the CDC's National Health and Safety Network....
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Product
If the vendor could incorporate a Foley surveillance urinary catheter into the product, that would...
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Value
Overall, we have been happy with Sentri7 Infection Prevention. We have seen some cost savings and...
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Operations, Product
I wish Sentri7 Infection Prevention were a bit easier to use. It takes a few clicks sometimes to...
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Product
I like the product’s lab reporting piece. I can easily sort through it, and it shows us the patient...
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Product
I appreciate having the ability to link to NHSN. The product gives us a reportables tab that...
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Operations
The vendor should offer a bit more one-on-one training.
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Product
I wish the product had the capability to determine whether something was a contaminant on its own...
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Loyalty, Product
I do have concerns about Sentri7 Infection Prevention going away. Another vendor is touting their...
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Relationship
Wolters Kluwer has reached out to me and taken the lead on things.
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Product
Sentri7 Infection Prevention provides multilayered reporting. It brings awareness to the items that...
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