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Thank you !

Access info about Infection Control & Monitoring on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Pharmacy OneSource Sentri7 Infection Prevention Comments
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KLAS Research Director - Joe VanDeGraaff
Subject Expert

Joe VanDeGraaff

Research Director

joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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Manager

Service and Support

Wolters Kluwer listens to us. They make the changes we ask for. For example, when the government...

Jan 2021
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Manager

Relationship

Wolters Kluwer is very effective at creating a great product. They are helpful and flexible and...

Jan 2021
(0)
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Manager

Functionality and Upgrades

If I had the choice, I would prefer to have Pharmacy OneSource Sentri7 Infection Prevention. I would...

Jan 2021
(0)
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Manager

Service and Support

The support from Wolters Kluwer was very good. When I called with a question, the problem was fixed...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

I love the ease of operation and the design of the product. It is so convenient to come in the...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

I like the dashboards for the product. It is easy to view and find data, and there is a lot of...

Jan 2021
(0)
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Nurse

Service and Support

Before the recent resignation of my go-to person, the vendor's support was awesome. Since my go-to...

Jan 2021
(0)
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Nurse

Functionality and Upgrades

When it comes to whether the product functionality meets all of our needs, I think that one of our...

Jan 2021
(0)
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Nurse

Functionality and Upgrades

There are a lot of things I like about the product. I like the way it communicates directly with...

Jan 2021
(0)
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Nurse

Functionality and Upgrades

Our EMR doesn't provide us with any reports for MDROs. Without the Wolters Kluwer product, it would...

Jan 2021
(0)
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Director

Implementation and Training

The implementation of the product was so seamless that I didn't even have to worry about it. As a...

Dec 2020
(0)
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Director

Service and Support

There have been a few instances in the past where I contact support analysts for Wolters Kluwer in...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

The billing from Wolters Kluwer is almost on autopilot at this point. They don't nickel-and-dime us....

Dec 2020
(0)
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Director

Functionality and Upgrades

We do an antibiogram where there are different types of bacteria that are sensitive to different...

Dec 2020
(0)
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Manager

Service and Support

The vendor has always been really helpful. Whenever I have had a question, they have researched...

Dec 2020
(0)
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Manager

Implementation and Training

Whenever Wolters Kluwer has something new, they send us plenty of training and information. We have...

Dec 2020
(0)
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Manager

Other Observations & Comments

Something that Wolters Kluwer could improve on is getting feedback from the people who are actually...

Dec 2020
(0)
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Manager

Functionality and Upgrades

I really do like the product, but there are just some opportunities for improvement. Some of the...

Dec 2020
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Manager

Service and Support

I do like Wolters Kluwer's support. Wolters Kluwer is very responsive when I have issues and has...

Dec 2020
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Director

ROI / Cost (care and feeding)

We have been satisfied with the product. We are very dependent on it and use it every day. The fact...

Dec 2020
(0)
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Director

Service and Support

Whenever there is a new feature or we have issues or questions about how to use the product, Wolters...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

The real-time feedback within the product is extremely important. We use other features as well. We...

Dec 2020
(0)
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Director

Functionality and Upgrades

The surgical site infection denominators are the key things the vendor could improve on. The data...

Dec 2020
(0)
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Manager

Implementation and Training

The vendor had multiple training episodes, so we did the training for a while, and then we...

Dec 2020
(0)
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Manager

Other Observations & Comments

I don’t think Wolters Kluwer's system for taking out the surgical data is complete yet like we...

Dec 2020
(0)
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Manager

Relationship

The vendor does things quietly in the background, whereas our previous vendor used to touch base...

Dec 2020
(0)
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Manager

Functionality and Upgrades

I use the system every month and even more than that. I go in basically every day and look at the...

Dec 2020
(0)
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Manager

Future Outlook

I predict I will be very satisfied with the system a year from now because I will be much more...

Dec 2020
(0)
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Manager

Functionality and Upgrades

We are currently using the system for our reviews, and that is working out pretty well for us. There...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The pharmacists seem to be able to add their data into the system with ease, and it works very well...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Some of the reports that I need are not working that great. I am unable to pull reports for...

Nov 2020
(0)
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Manager

Functionality and Upgrades

We have lots of locations, and I wish we could get only wound cultures and not all the other...

Jul 2020
(0)
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Manager

Functionality and Upgrades

Wolters Kluwer has been great at supporting us during the COVID-19 crisis. They have done pretty...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The system is pretty easy to use, but we have had issues with the NHSN system not picking up all our...

Jul 2020
(0)
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Manager

Functionality and Upgrades

I wish the reporting and outputs were better. Moving from one application to another is cumbersome....

Jul 2020
(0)
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Manager

Service and Support

Wolters Kluwer does a great job with support. The people are good, but sometimes they just can't do...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The system helps us do our job, but I would give it a lower rating for helping us achieve our goals...

Jul 2020
(0)
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Manager

Service and Support

I would tell others that the system is very efficient and that it helps with efficiency, but I would...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The system isn't intuitive or easy to navigate. We don't use the dashboards. Maybe someone else...

Jul 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

I use the product but not as often as I should or would like to. The vendor has added a tab to the...

Jul 2020
(0)
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Analyst/Coordinator

Future Outlook

We have a pharmacist who uses the system every day and probably couldn’t function without it. I...

Jul 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

The vendor's initial training was not good timing for me, but it definitely wasn’t a good time...

Jul 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

The product does work as promoted, but I haven’t worked it into my workflow. The system is pretty...

Jul 2020
(0)
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Director

Functionality and Upgrades

We have used the tool for a long time. There were just a couple of small hiccups during the...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The vendor does updates regularly, so I don’t even think about them. The solution definitely meets...

Feb 2020
(0)
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Manager

Implementation and Training

The vendor has an interactive web-based training that we can access anytime we want to, so if we are...

Feb 2020
(0)
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Manager

Interfacing and Integration

The system integrates with our enterprise vendor's system seamlessly. As long as our enterprise...

Feb 2020
(0)
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Manager

Relationship

The vendor hasn’t been able to solve some problems over the last couple of years that I would have...

Feb 2020
(0)
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Manager

Functionality and Upgrades

I do a full-time job on part-time hours because of the system. I have already recommended the...

Feb 2020
(0)
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Manager

Other Observations & Comments

I expect my satisfaction a year from now to be very high. It could be much higher if the vendor...

Feb 2020
(0)
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Manager

Other Observations & Comments

The system never goes down. The vendor has scheduled downtime when they do updates, but the system...

Feb 2020
(0)
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Manager

Relationship

Asking the vendor to solve certain things is like asking for the moon. The vendor isn’t motivated to...

Feb 2020
(0)
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Manager

ROI / Cost (care and feeding)

I don’t feel nickel-and-dimed by Wolters Kluwer. They do have a new module coming out, so we will...

Feb 2020
(0)
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Manager

Implementation and Training

The system has exceeded our expectations. The ease of use depends on the user group. The tool is...

Feb 2020
(0)
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Manager

Relationship

Wolters Kluwer tells me that they are actively working on releasing new functionality for the...

Feb 2020
(0)
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Manager

Functionality and Upgrades

We have had very great success with the system. I am not shy about that at all.

Feb 2020
(0)
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Manager

Future Outlook

I suspect that my satisfaction with Wolters Kluwer will stay high, especially if some of the...

Feb 2020
(0)
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Manager

Service and Support

The one-on-one trainings are excellent. Wolters Kluwer teaches us about the analytic section of the...

Feb 2020
(0)
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Manager

Functionality and Upgrades

The software is easy enough to use, and it allows me to set up my own rules and add important things...

Feb 2020
(0)
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