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User Commentary
We pay a monthly fee to use the product, and we pay an extra fee to have physician advisors help us...
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There has never been a redesign of the product, but my staff was pleased with the way it was...
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The vendor is kind enough to have routine meetings with us. I don’t know a lot about the product, so...
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The reliability and stability of Cortex are really good. The product itself provides functionality...
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The design of the product is interesting. There are a lot of little buttons, and it is hard to...
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When we send the support team a ticket, they answer us very quickly. They respond usually within 24...
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Operationally and functionally, we have been very pleased with the tool and how XSOLIS keeps their promises....
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XSOLIS’ implementation has to be the best in class. It went unbelievably smoothly. The actual...
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XSOLIS overemphasized their product being an AI machine-learning platform, so the vendor has backed...
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Cortex is part of our long-term plans. There is nothing else like it in the market right now. Cortex...
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No vendor keeps all their promises. We have asked for enhancements, and the vendor has missed...
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The product gives us what we need for our KPIs, but there is always room for improvement.
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XSOLIS charges a flat amount. The product is really expensive, and the price is a little crazy. But...
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There definitely is room for improvement in XSOLIS' implementation services, but XSOLIS is not the...
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XSOLIS' support team usually gets engaged pretty quickly. Our account managers are pretty good too.
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The product supports anonymous decision-making, and I like that it is not a checkbox system. Cortex...
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Cortex is a teaching system for physicians. We work with a large number of physicians, and we can’t...
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The vendor's customer support is outstanding. I have never worked with a vendor who has had such...
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We have to ask for a lot of custom reports, and the vendor tries to make them. But if we could drill...
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Cortex is pricey, but the vendor doesn’t nickel-and-dime. I would definitely buy Cortex again.
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We don’t work with the executives. I don’t even know who they are.
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Sometimes there is a lag between the time a patient enters our system and being able to see that...
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Care Level Scores are generated, but a lot of our insurers don't use those, so the scores don't mean...
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Cortex is certainly user friendly. I like that it can pull information from the patient record into...
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When we are writing a narrative in the clinical review section, Cortex doesn't recognize...
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Some of the lab and culture results don't populate as a document because the system is missing that...
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We are just very pleased with the product. Over time, it has maintained the same value. The product...
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The vendor's ongoing support platform is extremely easy to use; the vendor is always literally a...
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From a personal standpoint, XSOLIS is extremely approachable. They encourage all organizations and...
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Cortex is an artificial intelligence tool that really helps providers use their clinical expertise...
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To do better with the implementation, XSOLIS could have been on-site. That wasn't really their...
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The product is supposed to give us a numerical score in terms of the sickest moment in time. The...
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The gaps in execution have some link to processes inside the organization level that do not...
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For me to be more satisfied with XSOLIS’ executive involvement, they need to make communication...
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I haven't asked for much, but generally, if XSOLIS says they are going to do something, they do it....
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We are dreamers, so we are always thinking of more ways to use Cortex. There is one report that we...
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We are very satisfied with XSOLIS and their solution. The vendor's people are great, and they try...
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We love the product, but it is very expensive. At some point, it will become too expensive for us to...
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We have decided to no longer use Cortex. We have found that the tool is lacking needed insights for...
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From a regulatory perspective. we need to use evidence-based criteria, and Cortex is not really...
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This tool has made our staff lazy. They will not do any additional work. They will take everything...
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From a price perspective, XSOLIS is aligned with a competitor. But I can go out and hire four...
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If I were going to buy a solution again, I would choose another vendor's system instead of XSOLIS'...
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Customers will need to know how to manage the staff who are using the tool. It requires a lot of...
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When we identified issues, we had to go to XSOLIS; they did not come to us. They were pushing our...
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We selected Cortex because we want to have all the tools that we possibly can to reduce the amount...
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The data provided from Cortex is color coded, and the product's scoring and methodology really help...
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The vendor excels at customer service. We do not have to wait for a response. Their turnaround times...
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The product has bidirectional integration with our EMR, so all the medical information, data labs,...
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The vendor updates and is constantly evaluating the way that the scoring occurs with our data. When...
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There are certain things that have limited our ability to get information from Cortex to our EMR. We...
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We are extremely pleased with XSOLIS' integrity and the services that they provide. Their platform...
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Cortex highlights potential discharges for our case managers and social workers. Then, our people...
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Cortex's implementation was an absolute breeze. It was the best collaboration that we have...
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Initially, there was a lot of on-site training. The vendor really held our hands with that. They...
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Cortex is an AI product that fits within our EMR and helps us with clinical decision-making. We can...
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The ROI we have seen from Cortex is that we have fewer claim denials. We have the right class before...
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We would like Cortex to be integrated with our EMR. If Cortex had access to everything, then we...
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Cortex is a reliable product. My nursing staff loves it. They are working at the top of their...
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XSOLIS struggled a bit with growth and keeping up with older clients. This year, they have...
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I would like it to be easier for us to get our care-level score. There has been a lot of...
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Support isn’t available after hours, and we are always open. XSOLIS has minimal availability on the...
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I don't know that Cortex really drives tangible outcomes. There is an opportunity for improvement....
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In a year, my satisfaction could go either way. It might be the same. That would mean that we...
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The biggest challenge we have is our interface with our EMR. Every time we make any sort of change,...
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Cortex makes us more efficient for sure. Our client-experience liaison is amazing. If I have a...
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