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CORTEX
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Kyle Chilton
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User Commentary

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Director

Product, Value

CORTEX has saved us from doing a ton of manual work and using real paper. The product has increased...

Sep 2023
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Director

Operations

We went live during the COVID-19 pandemic. XSOLIS did the orientation virtually. It was okay. The...

Sep 2023
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Director

Relationship

Most of my staff come to me if they have a problem and do not independently engage with the help...

Sep 2023
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Manager

Product

We could use a little more from the vendor in terms of appeals and denials tracking information....

Sep 2023
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Manager

Relationship, Product

Reports are key for me to understand the business and make sure that staff members are accountable....

Sep 2023
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Manager

Operations

It is very easy to train people on the application because the tool is very straightforward. The...

Sep 2023
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Manager

Loyalty, Product

The product does not really offer a good process for discharge delay codes. The vendor has heard...

Sep 2023
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Manager

Relationship

There are occasional glitches in the product that we have to submit tickets for, but those don't...

Sep 2023
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VP/Other Executive

Relationship, Product

CORTEX has exceeded my expectations with what it has been able to do. What I benchmarked the product...

Sep 2023
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VP/Other Executive

Relationship, Product

I love talking about the product because I still can't get over XSOLIS' standards, the way the...

Sep 2023
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VP/Other Executive

Relationship, Product

I value XSOLIS’ willingness to listen to and act on new ideas. They are constantly evolving and...

Sep 2023
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VP/Other Executive

Value

We can actually produce ROI with complete confidence. I can put my hand on any account I am citing...

Sep 2023
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Director

Product

The product’s selling point for me always has been that it is a market disrupter in the utilization...

Aug 2023
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Director

Culture, Relationship

I don't really have anything negative to say about XSOLIS. I have been blessed with a great sales...

Aug 2023
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(0)
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Director

Product

XSOLIS has a lot of opportunities in the artificial intelligence space with how much data comes...

Aug 2023
||
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Director

Relationship

XSOLIS’ upper leadership has done a good job of building layers of support in their structure, so...

Aug 2023
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Director

Loyalty, Product

There is some development that needs to be done in the denials space for CORTEX. I would really love...

Aug 2023
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Director

Value

As XSOLIS is adding more things to their wheelhouse, it is becoming sort of a nickel-and-diming...

Aug 2023
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Director

Value

We had such a good return on investment from CORTEX, and we were seeing our observation rate and our...

Aug 2023
||
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Director

Relationship

XSOLIS has the classic IT company issue where they grew too fast too soon and had turnover, so they...

Aug 2023
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Director

Product

XSOLIS did not do a good job early on of helping our leadership set things up across a continuum....

Aug 2023
||
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Director

Loyalty, Product

We are starting to establish interfaces with different payers, and I wish we were further along, but...

Aug 2023
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Director

Relationship, Product

XSOLIS’ call center is only open Monday through Friday. They operate with 24/7 organizations, so...

Aug 2023
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Director

Loyalty, Value

Ideally, we will keep CORTEX for the next few years unless some similar software comes along that is...

Aug 2023
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Director

Relationship

XSOLIS is pretty responsive. They try to address issues as fast as they can. They have built...

Aug 2023
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Director

Relationship, Value

XSOLIS does a lot of ad hoc report building for us, and they don't charge for that. We got a pretty...

Aug 2023
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Director

Product

When we were shown CORTEX, it seemed to be more cut and dry than it really was based on care-level...

Jul 2023
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Director

Product

There are a few drawbacks to CORTEX. The product is very cumbersome when it comes to reviews and...

Jul 2023
||
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Director

Relationship

XSOLIS' support personnel are very responsive to any questions, especially our manager. Whenever we...

Jul 2023
||
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Director

Product

There are definitely some pros to CORTEX. For example, it allows us to communicate well with...

Jul 2023
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Director

Product, Value

The vendor has changed their servers so that we have less downtime, and that is nice. We have had...

Jul 2023
||
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Director

Relationship

Our routine meetings with the vendor are frequently canceled and rescheduled. I can’t remember the...

Jul 2023
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Director

Operations

We need training for some of our different roles, but the vendor keeps canceling training meetings,...

Jul 2023
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Director

Relationship, Product

If we ask for a report, XSOLIS will build it. They do that well. The problem is that they build...

Jul 2023
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Director

Product

There are always hiccups with the upgrades in CORTEX.

Jun 2023
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Director

Product, Value

CORTEX’s ease of use is one of its strengths. The system is efficient and gives our nurses autonomy...

Jun 2023
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Director

Product

We do have issues with the utilization review in CORTEX for one of our departments because the...

Jun 2023
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Director

Culture, Relationship

I would trace just about all of the issues that we have had with XSOLIS back to their sales team,...

Jun 2023
||
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Director

Operations

XSOLIS’ training resources are out there, particularly through the ongoing side, but we have had to...

Jun 2023
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(0)
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Director

Product, Value

Compared to alternative solutions, the CORTEX module creates significant efficiencies for an...

Jun 2023
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(0)
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Director

Operations, Value

Regardless of where a facility's utilization management program is currently, the implementation of...

Jun 2023
||
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Director

Relationship

The biggest difference with XSOLIS compared to other vendors is that they seem to be very...

Jun 2023
||
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Director

Loyalty, Relationship, Product

XSOLIS is refreshing their platform, and the new one is coming out in the next few months, but we...

Jun 2023
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Director

Relationship

XSOLIS has been responsive to our top priorities. A good example of that is they had an overhaul of...

Jun 2023
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Director

Product

I would not buy CORTEX again because it is a lot of work to have payers accept it. Since we went...

May 2023
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(0)
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Director

Value

We had to pay for any additional add-ons, so we got charged for additional services.

May 2023
||
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Director

Product

The strength of CORTEX is the ability to have insight as a leader into the status of where we are...

May 2023
||
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Director

Product

I like the ability to prioritize our workflow; the system helps us identify cases that are most...

May 2023
||
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Director

Relationship

The relationship we have with XSOLIS is good. They meet with us regularly to discuss either new...

May 2023
||
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Director

Product

We would like to see more stability around the reporting. There are great reports, but every now and...

May 2023
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(0)
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Director

Relationship, Product

One of our frustrations is CORTEX's inability to differentiate admissions when there has been a...

May 2023
||
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Director

Operations

XSOLIS is always available for training. I don't know that we utilize the training often, but XSOLIS...

May 2023
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Director

Product, Value

CORTEX allows us to maneuver documents much more easily. It allows us to communicate with our payers...

Apr 2023
||
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Director

Product

There are some limitations on what CORTEX can read or interpret from a paper document. I might try...

Apr 2023
||
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Manager

Product, Value

Around 18 months ago, XSOLIS started care-level scores for precision utilization management, and...

Feb 2023
||
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Manager

Product, Value

We have some cost savings with the decrease in time from not having to do a review for care-level...

Feb 2023
||
(0)
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Manager

Relationship

The team that we work with is amazing. They are very receptive and always want to communicate and...

Feb 2023
||
(0)
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Manager

Operations

XSOLIS is very good about their training and lets us know when upgrades happen. XSOLIS is very...

Feb 2023
||
(0)
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Director

Operations

We implemented the system during the COVID-19 pandemic, so the vendor did not get to come on-site....

Feb 2023
||
(0)
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Director

Relationship

The vendor has made a lot of adjustments to help meet our wants. If we ask for a report, they try to...

Feb 2023
||
(0)
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Director

Operations, Product

Once end users learn the system, it is easy to use.

Feb 2023
||
(0)
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Director

Relationship

XSOLIS' phone and web support has been frustrating at times. Whenever we submit a ticket, the vendor...

Feb 2023
||
(0)
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Director

Relationship, Product

Overall, we are very happy with CORTEX. The people we work with from the vendor are great.

Feb 2023
||
(0)
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Director

Product

We typically use CORTEX to send all our insurance information to payers. We also use a lot of the...

Feb 2023
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Director

Relationship

We would definitely call XSOLIS a partner. When we do have questions or concerns, our account...

Feb 2023
||
(0)
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Director

Relationship

XSOLIS has done a great job of getting their name out into the market, and they have grown...

Feb 2023
||
(0)
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Director

Product, Value

We value that CORTEX is not just for black-and-white and cookie-cutter medicine. The AI platform...

Feb 2023
||
(0)
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Director

Product

CORTEX is lacking in the point-of-entry area. When a patient arrives at the emergency department, we...

Feb 2023
||
(0)
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Director

Loyalty, Product

XSOLIS is really starting to work on some of the product's reporting pieces, but it would be nice if...

Feb 2023
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(0)
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Director

Relationship, Product

Most of the time, CORTEX has good interoperability with our EMR. We have had very few problems with...

Jan 2023
||
(0)
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Director

Relationship

XSOLIS is responsive to the support tickets that we enter. However, there are times when they can't...

Jan 2023
||
(0)
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Director

Operations

When we did our implementation, XSOLIS learned a few things that allowed them to develop some other...

Jan 2023
||
(0)
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Director

Loyalty, Relationship, Product

We are starting to use the case management functions that XSOLIS is developing, but some of those...

Jan 2023
||
(0)
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Director

Relationship

I love CORTEX. We use it in many of our locations. We are fully engaged with the product, and we...

Jan 2023
||
(0)
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Director

Relationship, Product

I wish that CORTEX would speak more with our EMR and that more information could be exchanged...

Jan 2023
||
(0)
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Director

Relationship

I have a very positive view of XSOLIS. When I first arrived at my organization, I was skeptical. But...

Jan 2023
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VP/Other Executive

Product

All of our information goes into CORTEX, and it spits out a score that identifies the predictability...

Dec 2022
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Director

Relationship

The relationship with XSOLIS is very good. We really like working with them. They are one of my...

Dec 2022
||
(0)
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VP/Other Executive

Relationship

Getting software support for CORTEX is easy. XSOLIS replies right away.

Dec 2022
||
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VP/Other Executive

Loyalty

We are going to be moving forward with a payer partnership, and that is cool because if CORTEX says...

Dec 2022
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VP/Other Executive

Loyalty, Product

When we initially set up the criteria for certain triggers within CORTEX, we had a lower threshold...

Dec 2022
||
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Director

Product, Value

We have the same volume of staff working in utilization management as we had before, and we have...

Dec 2022
||
(0)
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Director

Product, Value

The claims management services do a lot of reporting and looking at our patient population,...

Dec 2022
||
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VP/Other Executive

Product

One thing that is cool about the CORTEX system is it breaks the encounter down day by day, and it...

Dec 2022
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Director

Product

Because of all the data the vendor is pulling in, they have been able to do quite a few...

Dec 2022
||
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Director

Relationship

We recommend XSOLIS when other hospitals reach out and ask about our experience with them.

Dec 2022
||
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Manager

Operations

The vendor has an excellent training program called XSOLIS University that all the staff had to...

Dec 2022
||
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Manager

Value

The vendor avoids charging for everything. We had some accidental charges once that the vendor...

Dec 2022
||
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Manager

Loyalty, Relationship

The vendor never forgets about us. They do not just give us the product and then we don’t hear from...

Dec 2022
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Manager

Loyalty

The new product XSOLIS is coming out with will be even more intuitive than CORTEX, and I think it...

Dec 2022
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Manager

Relationship

I love the fact that we have a manager who manages everything that we know. They are the one person...

Dec 2022
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Analyst/Coordinator

Culture, Value

The vendor doesn't charge us for every little thing. They have good customer service, and their...

Nov 2022
||
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Analyst/Coordinator

Operations

Our implementation of CORTEX was smooth. The vendor has a good team that knows how to manage implementations....

Nov 2022
||
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Analyst/Coordinator

Relationship

The vendor is delivering what they promised. XSOLIS has caught up to the market's changes, so they...

Nov 2022
||
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Analyst/Coordinator

Relationship

The vendor's account managers handle our issues well. We can even email them during off hours, and...

Nov 2022
||
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Analyst/Coordinator

Relationship, Product, Value

XSOLIS has definitely helped us with our utilization reviews. They have also helped us reduce the...

Nov 2022
||
(0)
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VP/Other Executive

Relationship, Product

Overall, we are satisfied with XSOLIS, and they are unique in our industry. The nurses are pleased,...

Nov 2022
||
(0)
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VP/Other Executive

Relationship

XSOLIS likes to believe that their customer service team is top notch, but as the company has grown,...

Nov 2022
||
(0)
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VP/Other Executive

Operations

XSOLIS University for online training is very good, and the vendor just updated it. We are able to...

Nov 2022
||
(0)
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VP/Other Executive

Relationship, Product

XSOLIS did an update and an assessment of what was being driven into the platform by our...

Nov 2022
||
(0)
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VP/Other Executive

Relationship, Product

Portions of the XSOLIS platform have gone down a number of times, and that instability has been disruptive....

Nov 2022
||
(0)
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VP/Other Executive

Product

We talk about CORTEX all the time. It is an excellent solution to decades of concerns that we have...

Nov 2022
||
(0)
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VP/Other Executive

Product

We are still waiting for other upgrades that we have been asking about for a long time. We would...

Nov 2022
||
(0)
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VP/Other Executive

Relationship

XSOLIS is very responsive and proactive about telling us about upgrades, and they do frequent...

Nov 2022
||
(0)
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VP/Other Executive

Loyalty

When we are looking at productivity, we are looking at conversion rates and our physician advisor...

Nov 2022
||
(0)
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Director

Product

The artificial intelligence aspect of CORTEX is very up and coming. The AI helps us decide whether a...

Oct 2022
||
(0)
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Director

Loyalty, Product

We do have some challenges because a lot of insurance companies reference the utilization review...

Oct 2022
||
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