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User Commentary
Product
With our previous product, I knew what was supposed to be happening for the patient and how long the...
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Product
In CORTEX, I like the care level score. I like that the system uses the comorbidities of a patient....
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Relationship, Product
XSOLIS continues to perform very well. And they continue to innovate by offering new upgrades and...
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Value
XSOLIS comes up with new products that come with additional fees. That is understandable as a...
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Product
CORTEX is performing very well. It would be nice to have some of the additional features. However,...
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Relationship
XSOLIS has a very supportive group of people. I have met some of them in person, and I meet with...
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Value
The vendor doesn't charge us for upgrades, but there are some aspects of the system that we have to...
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Product
I don't use CORTEX as much as my staff members do, but I like that the solution allows us to build...
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Value
One benefit of using the system has been to drive our length of stay. Another benefit has been to...
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Relationship, Product
The communication within CORTEX is something that we could improve. It allows one care manager to...
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Relationship, Value
XSOLIS offers physician advisory services. We have an on-site physician advisor, but it is nice to...
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Relationship
There are some areas where XSOLIS could do a little better with ease of use, but the system is very...
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Operations
CORTEX was so hard to implement. The implementation sucked us dry from an energy standpoint. We were...
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Operations, Value
I would buy CORTEX again. I would be more demanding and in charge because I had never really...
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Loyalty, Value
There is an analytics worksheet that XSOLIS just came out with that we should have had from the...
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Product
What XSOLIS didn't tell us from the beginning is that the face sheet that we have for every patient...
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Relationship, Product
There are some things that I wish worked that don't. XSOLIS didn't tell us that not having the...
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Loyalty, Relationship
I'm grateful that XSOLIS is moving into the case management world. I like that I can incorporate my...
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Relationship, Product
We have requested upgrades to the system, and those upgrades are coming with the product’s next...
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Product
I wish XSOLIS could get more payers on board. I am also looking for a denial management process...
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Operations
Everything is going very well with CORTEX. We recently implemented a new facility that we acquired,...
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Relationship
XSOLIS says when they are going to do upgrades, and they are responsive to concerns or suggestions....
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Operations, Product
With CORTEX, we only find out about new functionalities by mistake. That happened recently. Other...
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Loyalty, Product
If someone doesn't have CORTEX, they need it. It will solve the majority of utilization management...
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Product, Value
Some of the outcomes we have seen from CORTEX have been that our observation rates have gone down...
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Relationship
We have recurring meetings with XSOLIS, and we appreciate those. When we have to talk to the...
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Culture, Relationship
If I were in a room with the vendor's executives and I could give them some advice about what to pay...
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Product, Value
CORTEX has saved us from doing a ton of manual work and using real paper. The product has increased...
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Operations
We went live during the COVID-19 pandemic. XSOLIS did the orientation virtually. It was okay. The...
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Relationship
Most of my staff come to me if they have a problem and do not independently engage with the help...
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Product
We could use a little more from the vendor in terms of appeals and denials tracking information....
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Relationship, Product
Reports are key for me to understand the business and make sure that staff members are accountable....
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Operations
It is very easy to train people on the application because the tool is very straightforward. The...
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Loyalty, Product
The product does not really offer a good process for discharge delay codes. The vendor has heard...
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Relationship
There are occasional glitches in the product that we have to submit tickets for, but those don't...
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Relationship, Product
CORTEX has exceeded my expectations with what it has been able to do. What I benchmarked the product...
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Relationship, Product
I love talking about the product because I still can't get over XSOLIS' standards, the way the...
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Relationship, Product
I value XSOLIS’ willingness to listen to and act on new ideas. They are constantly evolving and...
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Value
We can actually produce ROI with complete confidence. I can put my hand on any account I am citing...
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Product
The product’s selling point for me always has been that it is a market disrupter in the utilization...
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Culture, Relationship
I don't really have anything negative to say about XSOLIS. I have been blessed with a great sales...
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Product
XSOLIS has a lot of opportunities in the artificial intelligence space with how much data comes...
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Relationship
XSOLIS’ upper leadership has done a good job of building layers of support in their structure, so...
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Loyalty, Product
There is some development that needs to be done in the denials space for CORTEX. I would really love...
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Value
As XSOLIS is adding more things to their wheelhouse, it is becoming sort of a nickel-and-diming...
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Value
We had such a good return on investment from CORTEX, and we were seeing our observation rate and our...
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Relationship
XSOLIS has the classic IT company issue where they grew too fast too soon and had turnover, so they...
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Product
XSOLIS did not do a good job early on of helping our leadership set things up across a continuum....
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Loyalty, Product
We are starting to establish interfaces with different payers, and I wish we were further along, but...
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Relationship, Product
XSOLIS’ call center is only open Monday through Friday. They operate with 24/7 organizations, so...
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Loyalty, Value
Ideally, we will keep CORTEX for the next few years unless some similar software comes along that is...
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Relationship
XSOLIS is pretty responsive. They try to address issues as fast as they can. They have built...
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Relationship, Value
XSOLIS does a lot of ad hoc report building for us, and they don't charge for that. We got a pretty...
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Product
When we were shown CORTEX, it seemed to be more cut and dry than it really was based on care-level...
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Product
There are a few drawbacks to CORTEX. The product is very cumbersome when it comes to reviews and...
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Relationship
XSOLIS' support personnel are very responsive to any questions, especially our manager. Whenever we...
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Product
There are definitely some pros to CORTEX. For example, it allows us to communicate well with...
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Product, Value
The vendor has changed their servers so that we have less downtime, and that is nice. We have had...
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Relationship
Our routine meetings with the vendor are frequently canceled and rescheduled. I can’t remember the...
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Operations
We need training for some of our different roles, but the vendor keeps canceling training meetings,...
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Relationship, Product
If we ask for a report, XSOLIS will build it. They do that well. The problem is that they build...
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Product
There are always hiccups with the upgrades in CORTEX.
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Product, Value
CORTEX’s ease of use is one of its strengths. The system is efficient and gives our nurses autonomy...
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Product
We do have issues with the utilization review in CORTEX for one of our departments because the...
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Culture, Relationship
I would trace just about all of the issues that we have had with XSOLIS back to their sales team,...
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Operations
XSOLIS’ training resources are out there, particularly through the ongoing side, but we have had to...
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Product, Value
Compared to alternative solutions, the CORTEX module creates significant efficiencies for an...
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Operations, Value
Regardless of where a facility's utilization management program is currently, the implementation of...
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Relationship
The biggest difference with XSOLIS compared to other vendors is that they seem to be very...
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Loyalty, Relationship, Product
XSOLIS is refreshing their platform, and the new one is coming out in the next few months, but we...
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Relationship
XSOLIS has been responsive to our top priorities. A good example of that is they had an overhaul of...
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Product
I would not buy CORTEX again because it is a lot of work to have payers accept it. Since we went...
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Value
We had to pay for any additional add-ons, so we got charged for additional services.
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Product
The strength of CORTEX is the ability to have insight as a leader into the status of where we are...
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Product
I like the ability to prioritize our workflow; the system helps us identify cases that are most...
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Relationship
The relationship we have with XSOLIS is good. They meet with us regularly to discuss either new...
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Product
We would like to see more stability around the reporting. There are great reports, but every now and...
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Relationship, Product
One of our frustrations is CORTEX's inability to differentiate admissions when there has been a...
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Operations
XSOLIS is always available for training. I don't know that we utilize the training often, but XSOLIS...
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Product, Value
CORTEX allows us to maneuver documents much more easily. It allows us to communicate with our payers...
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Product
There are some limitations on what CORTEX can read or interpret from a paper document. I might try...
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