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Cortex
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Subject Expert
Joseph Ybarra
Senior Product Manager
Commentary Summary
User Commentary
Nurse
We are possibly not going to continue with Cortex. We have to make a decision about whether we are...
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Nurse
At the current rate, I would not buy Cortex again. I don't use the Care Level Scores, which were a...
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Nurse
I like a lot of things about XSOLIS' system. Cortex is very user friendly. We can personalize it...
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Nurse
The quality of the vendor's support has declined. When we first got the system, we could simply send...
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Director
Our implementation and training for XSOLIS were a little rough. We did not have a testing...
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Director
Cortex is a wonderful system. There are so many benefits. We have so many abilities for tracking,...
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Director
Cortex has allowed us to streamline our work and eliminate paper. It has helped us streamline our...
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Manager
A while back, we weren't getting a lot of things crossed over with Cortex. XSOLIS worked hard on...
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Manager
I don’t think it is our plan to use Cortex long term. There is always apprehension when we are going...
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Manager
XSOLIS was good with education, support, and providing the reports that we asked for. They were...
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Manager
XSOLIS offers a lot of software updates. They try to make our tasks as easy as they can.
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Nurse
We have been trying to get the vendor to create something for us for a couple of years now. XSOLIS...
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Nurse
XSOLIS is responsive, but we have had a couple of ongoing issues with them. We have submitted...
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Nurse
We were an early user of the product, and when it came time to turn on the system's predictive DRG,...
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Nurse
I actually brought Cortex to our senior leadership team because there weren't any other tools...
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Director
The support team from XSOLIS is always available to help me. I notice that when we get upgrades, we...
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Director
There really isn’t a system out there that can replace a human. However, as long as we input the...
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Director
Cortex kind of bridges the gap between us and our payers. It is easy to use and does what it is...
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Director
My wish list for XSOLIS may not be a list of vendor issues but of training issues on our end. I...
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Director
The actual software and idea behind what Cortex does are excellent. We have been able to realize FTE...
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Director
The only piece that we have struggled with has been the EMR integration, but that has gotten better...
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Director
XSOLIS has been very transparent on what they can and cannot do. We do meet with them, and we do...
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Director
At the time of our implementation, XSOLIS was so new. Today, if we go live or change a process, they...
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Director
Cortex is nimble. It has some dashboard functionality, and there are some trim lines there. XSOLIS...
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Manager
The ease of use could be better. We still need to look at charts in our EMR to verify things. Not...
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Manager
We have asked for some improvements in Cortex’s reporting, and XSOLIS has been right on it and has...
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Manager
Cortex really helps the case managers organize their day. It gives them alerts on things that need...
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Manager
The product pretty much speaks for itself. It is user friendly. I speak highly of XSOLIS. I have...
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Manager
Cortex really allows our end users to use their clinical knowledge. It helps us to assist the...
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Director
We like the product. The case managers like it because it is fast and efficient. It is pretty...
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Director
The vendor is definitely in touch with and very responsive to the needs of their clients. Even when...
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Director
My dissatisfaction with the product is that when we use it, we need discharge planning, and we still...
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Director
XSOLIS has conferences, and they bring in their customers and run through different presentations on...
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Director
Cortex is internet based, so if the internet goes down, we don't have the ability to do things on...
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Director
XSOLIS does updates and upgrades at night, usually for Eastern Standard Time. So there is limited...
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Director
There is one thing that XSOLIS was trying to get to that they did not quite get to yet. It was a...
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Director
Every XSOLIS client has an account manager. Even if I log a ticket into the support system for the...
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Director
For us, Cortex is about 90%–95% accurate. The only thing that it overinflates is patients with a...
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Director
We have been on multiple EMRs since we have been on this system, and for us, integration has been...
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Director
There is one lingering thing that we have asked XSOLIS for. I am a big believer in creating as few...
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Director
I love Cortex. The first time XSOLIS did the PowerPoint demonstration to me, they were presenting...
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Director
XSOLIS has done excellent at delivering new technology just with the growth of their artificial...
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Director
In the very first year, XSOLIS represented a large ROI. The product helped us to code in real time....
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Director
Our training might have been different because of our situation, but it was excellent. Our training...
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Director
XSOLIS does not nickel-and-dime. Our fee has not gone up. It is a flat monthly rate and is all...
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Director
The implementation and training for Cortex were a bit messy. We attended all the training XSOLIS set...
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Director
Ultimately, the training comes back to knowing the client and the customer, knowing what their needs...
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Director
There are basic things that I just attribute to XSOLIS being young and trying to scale up quickly. I...
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Director
We have been using Cortex for over a year, and we still have weekly meetings with XSOLIS. I like...
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Director
Cortex has done everything that it is marketed to do, and that is to provide artificial intelligence...
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Director
As we measure conversion rates from observation to inpatient and as we are able to really drill down...
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Director
We have developed a pretty good partnership with XSOLIS. We are really pleased with their ongoing...
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Director
XSOLIS keeps their promises for the most part. The only thing was that during the implementation...
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Director
XSOLIS doesn't nickel-and-dime us; they do the opposite. I have quite a few pretty heavy contracts,...
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Director
We have a support person who gets a lot of meetings on the calendar. Over the past year, we have had...
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Director
The reporting in Cortex is not user friendly. The quality of the reports is good, but sometimes...
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Director
If the reason someone wanted to get Cortex were the same as our reason, I would recommend the...
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Director
My organization had Cortex before I started with them, but my last organization was also considering...
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Director
We have seen a pretty drastic increase in our nurses' productivity since we started with Cortex. We...
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Nurse
Cortex allows us to individualize for the patient to some extent. The system is fairly easy to use...
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Nurse
I have some frustration with Cortex’s sign on. There are two different logons. There is one for the...
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Nurse
There are some things that have changed on Cortex’s faxing. We used to be able to preprogram our...
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Nurse
Cortex is getting a little quicker at recognizing and pulling documents. That process was a little...
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Nurse
I have looked at a couple of other vendors in the past. However, they did not appear to align well...
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Director
I like that the vendor is open to new ideas and suggestions from the clients. We meet frequently...
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Director
The vendor has opportunities for improvement in their integration and reporting teams'...
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Director
I know the vendor is working on education from a compliance standpoint. In a health system for...
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Director
Nothing is perfect, but the product has pretty well lived up to what the vendor said it would do....
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Director
I really like the reporting. The product is super user friendly. The vendor recently added an...
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Director
We had a rough start when implementing the system, but now our case managers love the product. We...
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Director
My account manager with XSOLIS is awesome. If I have a question, my account manager can answer it or...
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Director
We went live with this product in the middle of the pandemic. We had virtual support instead of...
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Director
XSOLIS has worked really hard to support our interoperability goals. We had some unique problems...
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Director
My main issue is that the interface is so fragile. The interface is embedded in our EMR. Anytime...
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Director
I am expecting continued good things from XSOLIS. There is some functionality that we would like...
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Director
XSOLIS is doing disruptive work, and it is a big deal for a hospital system to change their...
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Director
XSOLIS provides a software called Cortex that authors an acuity score for the patients and uses AI...
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Director
From our perspective, we had very poor baseline information, so our goal in purchasing the XSOLIS...
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Director
We really wanted to move away from guideline-driven utilization review decisions, and Cortex allows...
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Director
There are a few other vendors on the market trying to offer a similar product to XSOLIS since Cortex...
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Manager
Cortex is an innovative, pioneering, and state-of-the-art product, but it is new, so it isn't...
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Manager
Cortex struggles to pick up the inpatient-only information. That is something the vendor needs to...
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Manager
I really thought that we would just love Cortex and that it would be really great, but there are a...
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Manager
There are definitely some IT issues. I don't know whether those are because of our hospital or...
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Manager
Cortex provides easy, robust reporting. We didn't have that from our EMR. We could run reports, but...
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Director
There are scores that we utilize, and if they are above a certain number that we and the insurer...
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Director
XSOLIS contacted me and explained what their product was. I asked them to come in and demonstrate,...
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Director
If we have something new that we need to have included, that is done, usually within two weeks, or...
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Director
XSOLIS is very proactive. They offer conferences. They provide quarterly updates to the system. They...
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Manager
What makes the product so good is that the vendor's platform takes every piece of information and...
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Manager
One of XSOLIS' key strengths is the fact that they are constantly updating the system and platform....
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Manager
Before COVID-19, we had quite a few executives that were higher up that came to visit. XSOLIS is...
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Manager
We can only get 40 patients to populate at one time in the product's work queue. We have to push the...
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Director
XSOLIS is a good company, but they are small and growing very fast. We are seeing some growing...
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Director
I have been very happy with the vendor's training. We have ongoing phone calls where XSOLIS helps us...
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Director
There are some opportunities in analytics. For example, we are working on sharing data with payers...
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Director
During the sales process, the vendor executives were involved, but they weren't involved in the...
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Director
If I recommended the system, I would do so with caveats. Those have to do with the implementation; I...
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Director
I would buy the product again. Using AI with complex workflows is definitely helpful. The solution...
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Director
The tool is utilizing AI in a way that helps us to predict patient status and recommend whether they...
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VP/Other Executive
The XSOLIS product uses AI to analyze clinical data points for the purposes of utilization review....
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VP/Other Executive
XSOLIS' communication is absolutely fabulous. They are very professional and offer great customer...
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VP/Other Executive
What is unique and refreshing about XSOLIS is that the product opens up the imagination of hospitals...
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Director
All in all, the vendor did a really good job with the implementation services given the fact that we...
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Director
After the implementation, we got an account manager, but the way things were done seemed to be a bit...
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Director
Once our end users get used to the solution, most of them are fond of it. The tool is useful. One...
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Director
I am very frugal, and I didn't want to like Cortex. But from what I saw and heard about the benefits...
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VP/Other Executive
One good thing is that the care level score is constantly updated. We could have a patient that...
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VP/Other Executive
I really like the tool. My biggest frustration is that the tool is overpriced. The vendor needs to...
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VP/Other Executive
The honest truth is that the vendor's competitors don't realize the space that they are in. The...
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VP/Other Executive
There is some functionality. If XSOLIS really wants to do case management, they should really look...
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VP/Other Executive
We had one of the vendor's executives do most of our trainings, and that person is dynamic and...
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VP/Other Executive
We are not a good partner in developing because my IT people aren't willing to play ball. XSOLIS has...
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VP/Other Executive
Cortex pulls forward the information on a patient. It brings in past histories, and it is faster and...
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VP/Other Executive
There is a lag time before the data updates into the system. That lag time is really impactful in...
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VP/Other Executive
The basic implementation costs are really steep. We were looking at a two-year ROI because of the...
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VP/Other Executive
The ROI is real, but the high price of the product is hard to stomach. The tool helps us to validate...
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VP/Other Executive
I want my staff members to focus on the cases that are the most important. Cases that have high...
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VP/Other Executive
There are things we did not anticipate in regard to discharging and communicating with payers. EMRs...
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VP/Other Executive
Sometimes people see that a patient's hematocrit was at a certain level, and those people don't see...
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VP/Other Executive
If XSOLIS would be a good fit for other people, I will always refer those people. If a hospital...
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VP/Other Executive
When the vendor came in, they came with very detailed information about what was needed. The vendor...
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Director
The reporting that Cortex generates is phenomenal. The only downside is the system's histories. The...
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Director
Sometimes we have a hard time getting ahold of our representative. I am not sure why the vendor...
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Director
We pay for every step with Cortex. I thought that everything would be part of an initial purchase...
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Director
The support from XSOLIS isn't great. XSOLIS is easy to get ahold of, but they don't understand what...
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Director
I can see things with the platform getting better because XSOLIS is working on denials. Once the...
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Nurse
Seeing outcomes took quite a while. We did agree on the score. We did back-end audits to see whether...
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Nurse
Sometimes the product still puts too much emphasis on things like a blood transfusion. That can be...
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Nurse
The emphasis on the objective instead of subjective is improved greatly. I don't worry about that so...
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Nurse
In the beginning, the vendor didn't have as many clients, so we got a lot of attention. The vendor...
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Nurse
We have access to an executive. We have that person's number, and we can reach out, and that person...
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Director
XSOLIS goes above and beyond every time I call them for something. As soon as we submit a ticket,...
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Director
I would like to see more of an ability to run different reports. I would like improvements to the...
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Director
There is not a lot that needs to be improved with the utilization management piece. XSOLIS is...
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Director
I have gone to a couple of conferences and have met XSOLIS executives. They have reached out to me a...
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Director
When we implemented Cortex, we had a huge increase in revenue. It was immediate.
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Director
I feel like XSOLIS doesn’t even market how to use Cortex to drive discharge planning on the patient....
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Director
XSOLIS is a young company. They are trying to keep clients happy while they are in a rapid...
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Director
I am very likely to recommend Cortex to others. I have a lot of hope in the future. I want to help...
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Director
XSOLIS had to do all of our training through Zoom, and they kept wanting to pull the groups...
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Director
We still have some bumps with Cortex. There are things that need to be addressed. The system is not...
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Director
In the beginning, it was difficult to get technical support. Now, we have a hub where a lot of our...
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Director
I have been very clear and transparent with XSOLIS with feedback. We have a pretty good partnership...
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Director
Cortex was pitched as using AI. It aggregates information that takes a data feed from the patient's...
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Director
Cortex has helped our payer and provider communication in some things. It makes a lot of things...
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Director
XSOLIS is definitely not nickel-and-diming. During the implementation, they went way above and...
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VP/Other Executive
Working with XSOLIS has been cost effective. We have found the number of escalations for review has...
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VP/Other Executive
We have received some data specific to COVID-19 from Cortex. The product has helped us see the...
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VP/Other Executive
XSOLIS worked with our teams to map out and operationalize a very structured implementation. They...
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VP/Other Executive
We have built great relationships with XSOLIS at every level, whether that be the technical support...
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VP/Other Executive
XSOLIS' support people are very responsive. We can usually get someone on the phone right away. If...
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VP/Other Executive
We are very pleased with XSOLIS and their software. They deliver new technology and are continually...
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VP/Other Executive
XSOLIS was really interested in understanding our organization. They came in and worked side by side...
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Director
Cortex has been great to work with. It has taken away any doubt of bringing cases forward. The...
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Director
There may be things that we need right away, and obviously those things go through XSOLIS' committee...
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Director
I would love to see XSOLIS do more to support our integration goals, but my health system has chosen...
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Director
XSOLIS has definitely helped drive tangible outcomes. We just worked on our ROI, and I would give...
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Director
We really don't hear from the XSOLIS executives. We struggle a bit with one of the resources.
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Director
We have had some glitches with technology. During the implementation, we were given an account...
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Analyst/Coordinator
Our physicians love Cortex because it is a point-and-click system. They just hover over a link, and...
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Analyst/Coordinator
XSOLIS has created templates and a workflow that is specific to the work we are doing, so a...
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Analyst/Coordinator
I don’t think we are nickel-and-dimed; however, the product is overpriced. XSOLIS is selling AI and...
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Analyst/Coordinator
Our contact with the vendor has been great, and we have had a very close relationship. But I always...
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Analyst/Coordinator
Our experience with XSOLIS has been what we expected. They are a new-technology company, and new...
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Analyst/Coordinator
XSOLIS has done some things recently to get a handle on their consistency, and that has been very proactive....
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Analyst/Coordinator
The vendor executives are very involved; I can easily contact them. The vendor has done a good job...
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Analyst/Coordinator
Like with any new technology, Cortex has its ups and downs. We recently went through a new contract...
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Analyst/Coordinator
Initially, we saw a decrease in denials during the first few years, but that decrease has leveled...
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Director
We have had a couple of glitches with our EMR integration. There were some painful times, but we...
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Director
I don't know that I have ever worked with a company more responsive or receptive than XSOLIS. I...
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Director
We use Cortex for our utilization management. We base a lot of our decisions on the care-level score...
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Director
We have meetings with our main contact from XSOLIS. That person pulls analytics from our data and...
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Director
XSOLIS is working on integrating with third-party payers. We haven't gotten on the integration train...
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Director
Cortex is like an Excel spreadsheet; it is super easy to use. We can move things around and do...
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