Cortex
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Subject Expert
Kyle Chilton
KCS Voice
KLAS KCS Voice - Kyle Chilton
 
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User Commentary

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Director

We pay a monthly fee to use the product, and we pay an extra fee to have physician advisors help us...

Jun 2022
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Director

There has never been a redesign of the product, but my staff was pleased with the way it was...

Jun 2022
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Director

The vendor is kind enough to have routine meetings with us. I don’t know a lot about the product, so...

Jun 2022
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Director

The reliability and stability of Cortex are really good. The product itself provides functionality...

Jun 2022
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Director

The design of the product is interesting. There are a lot of little buttons, and it is hard to...

Jun 2022
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Director

When we send the support team a ticket, they answer us very quickly. They respond usually within 24...

Jun 2022
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Director

Operationally and functionally, we have been very pleased with the tool and how XSOLIS keeps their promises....

Jun 2022
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Director

XSOLIS’ implementation has to be the best in class. It went unbelievably smoothly. The actual...

Jun 2022
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Director

XSOLIS overemphasized their product being an AI machine-learning platform, so the vendor has backed...

Jun 2022
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Manager

Cortex is part of our long-term plans. There is nothing else like it in the market right now. Cortex...

May 2022
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Manager

No vendor keeps all their promises. We have asked for enhancements, and the vendor has missed...

May 2022
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Manager

The product gives us what we need for our KPIs, but there is always room for improvement.

May 2022
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Manager

XSOLIS charges a flat amount. The product is really expensive, and the price is a little crazy. But...

May 2022
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Manager

There definitely is room for improvement in XSOLIS' implementation services, but XSOLIS is not the...

May 2022
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Manager

XSOLIS' support team usually gets engaged pretty quickly. Our account managers are pretty good too.

May 2022
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Director

The product supports anonymous decision-making, and I like that it is not a checkbox system. Cortex...

May 2022
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Director

Cortex is a teaching system for physicians. We work with a large number of physicians, and we can’t...

May 2022
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Director

The vendor's customer support is outstanding. I have never worked with a vendor who has had such...

May 2022
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Director

We have to ask for a lot of custom reports, and the vendor tries to make them. But if we could drill...

May 2022
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Director

Cortex is pricey, but the vendor doesn’t nickel-and-dime. I would definitely buy Cortex again.

May 2022
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Director

We don’t work with the executives. I don’t even know who they are.

May 2022
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Director

Sometimes there is a lag between the time a patient enters our system and being able to see that...

May 2022
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Manager

Care Level Scores are generated, but a lot of our insurers don't use those, so the scores don't mean...

May 2022
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Manager

Cortex is certainly user friendly. I like that it can pull information from the patient record into...

May 2022
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Manager

When we are writing a narrative in the clinical review section, Cortex doesn't recognize...

May 2022
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Manager

Some of the lab and culture results don't populate as a document because the system is missing that...

May 2022
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VP/Other Executive

We are just very pleased with the product. Over time, it has maintained the same value. The product...

May 2022
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VP/Other Executive

The vendor's ongoing support platform is extremely easy to use; the vendor is always literally a...

May 2022
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VP/Other Executive

From a personal standpoint, XSOLIS is extremely approachable. They encourage all organizations and...

May 2022
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Manager

Cortex is an artificial intelligence tool that really helps providers use their clinical expertise...

May 2022
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Director

To do better with the implementation, XSOLIS could have been on-site. That wasn't really their...

Apr 2022
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Director

The product is supposed to give us a numerical score in terms of the sickest moment in time. The...

Apr 2022
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Director

The gaps in execution have some link to processes inside the organization level that do not...

Apr 2022
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Director

For me to be more satisfied with XSOLIS’ executive involvement, they need to make communication...

Apr 2022
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Director

I haven't asked for much, but generally, if XSOLIS says they are going to do something, they do it....

Apr 2022
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Analyst/Coordinator

We are dreamers, so we are always thinking of more ways to use Cortex. There is one report that we...

Mar 2022
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Analyst/Coordinator

We are very satisfied with XSOLIS and their solution. The vendor's people are great, and they try...

Mar 2022
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Analyst/Coordinator

We love the product, but it is very expensive. At some point, it will become too expensive for us to...

Mar 2022
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VP/Other Executive

We have decided to no longer use Cortex. We have found that the tool is lacking needed insights for...

Feb 2022
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VP/Other Executive

From a regulatory perspective. we need to use evidence-based criteria, and Cortex is not really...

Feb 2022
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VP/Other Executive

This tool has made our staff lazy. They will not do any additional work. They will take everything...

Feb 2022
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VP/Other Executive

From a price perspective, XSOLIS is aligned with a competitor. But I can go out and hire four...

Feb 2022
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VP/Other Executive

If I were going to buy a solution again, I would choose another vendor's system instead of XSOLIS'...

Feb 2022
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VP/Other Executive

Customers will need to know how to manage the staff who are using the tool. It requires a lot of...

Feb 2022
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VP/Other Executive

When we identified issues, we had to go to XSOLIS; they did not come to us. They were pushing our...

Feb 2022
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Director

We selected Cortex because we want to have all the tools that we possibly can to reduce the amount...

Jan 2022
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Director

The data provided from Cortex is color coded, and the product's scoring and methodology really help...

Jan 2022
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Director

The vendor excels at customer service. We do not have to wait for a response. Their turnaround times...

Jan 2022
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Director

The product has bidirectional integration with our EMR, so all the medical information, data labs,...

Jan 2022
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Director

The vendor updates and is constantly evaluating the way that the scoring occurs with our data. When...

Jan 2022
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VP/Other Executive

There are certain things that have limited our ability to get information from Cortex to our EMR. We...

Jan 2022
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VP/Other Executive

We are extremely pleased with XSOLIS' integrity and the services that they provide. Their platform...

Jan 2022
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VP/Other Executive

Cortex highlights potential discharges for our case managers and social workers. Then, our people...

Jan 2022
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VP/Other Executive

Cortex's implementation was an absolute breeze. It was the best collaboration that we have...

Jan 2022
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VP/Other Executive

Initially, there was a lot of on-site training. The vendor really held our hands with that. They...

Jan 2022
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Director

Cortex is an AI product that fits within our EMR and helps us with clinical decision-making. We can...

Jan 2022
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Director

The ROI we have seen from Cortex is that we have fewer claim denials. We have the right class before...

Jan 2022
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Director

We would like Cortex to be integrated with our EMR. If Cortex had access to everything, then we...

Jan 2022
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VP/Other Executive

Cortex is a reliable product. My nursing staff loves it. They are working at the top of their...

Jan 2022
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VP/Other Executive

XSOLIS struggled a bit with growth and keeping up with older clients. This year, they have...

Jan 2022
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Manager

I would like it to be easier for us to get our care-level score. There has been a lot of...

Dec 2021
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Manager

Support isn’t available after hours, and we are always open. XSOLIS has minimal availability on the...

Dec 2021
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Manager

I don't know that Cortex really drives tangible outcomes. There is an opportunity for improvement....

Dec 2021
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Manager

In a year, my satisfaction could go either way. It might be the same. That would mean that we...

Dec 2021
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Manager

The biggest challenge we have is our interface with our EMR. Every time we make any sort of change,...

Dec 2021
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Manager

Cortex makes us more efficient for sure. Our client-experience liaison is amazing. If I have a...

Dec 2021
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