CORTEX
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Kyle Chilton
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KLAS Consultant - Kyle Chilton
 
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User Commentary

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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor doesn't charge us for every little thing. They have good customer service, and their...

Nov 2022
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Analyst/Coordinator

Implementation and Training

Our implementation of CORTEX was smooth. The vendor has a good team that knows how to manage implementations....

Nov 2022
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Analyst/Coordinator

Relationship

The vendor is delivering what they promised. XSOLIS has caught up to the market's changes, so they...

Nov 2022
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Analyst/Coordinator

Service and Support

The vendor's account managers handle our issues well. We can even email them during off hours, and...

Nov 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

XSOLIS has definitely helped us with our utilization reviews. They have also helped us reduce the...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

Overall, we are satisfied with XSOLIS, and they are unique in our industry. The nurses are pleased,...

Nov 2022
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VP/Other Executive

Relationship

XSOLIS likes to believe that their customer service team is top notch, but as the company has grown,...

Nov 2022
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VP/Other Executive

Implementation and Training

XSOLIS University for online training is very good, and the vendor just updated it. We are able to...

Nov 2022
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VP/Other Executive

Service and Support

XSOLIS did an update and an assessment of what was being driven into the platform by our...

Nov 2022
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VP/Other Executive

Technology

Portions of the XSOLIS platform have gone down a number of times, and that instability has been disruptive....

Nov 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We talk about CORTEX all the time. It is an excellent solution to decades of concerns that we have...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

We are still waiting for other upgrades that we have been asking about for a long time. We would...

Nov 2022
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VP/Other Executive

Service and Support

XSOLIS is very responsive and proactive about telling us about upgrades, and they do frequent...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

When we are looking at productivity, we are looking at conversion rates and our physician advisor...

Nov 2022
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Director

Technology

The artificial intelligence aspect of CORTEX is very up and coming. The AI helps us decide whether a...

Oct 2022
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Director

Other Observations & Comments

We do have some challenges because a lot of insurance companies reference the utilization review...

Oct 2022
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Director

Technology

CORTEX makes it easy for us to do reviews. I would like to see insurance companies use the system's...

Sep 2022
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Director

Future Outlook

We use a third party for our denials process. We still sometimes have to go out of CORTEX and back...

Sep 2022
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Director

Functionality and Upgrades

We are getting more upgrades and enhancements for the system. I am excited about some of the changes...

Sep 2022
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Director

Lessons Learned

The care-level score that CORTEX provides is different than what we are used to. At first, we tried...

Sep 2022
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Director

Relationship

XSOLIS is always prompt. If we have a question, then we can get on a live call with them. The vendor...

Sep 2022
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Manager

Service and Support

XSOLIS excels at customer support. They have really robust customer support, and we have designated...

Sep 2022
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Manager

Service and Support

I love CORTEX's reports. CORTEX delivers data in a different way. If we need information and the...

Sep 2022
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Manager

Future Outlook

I like the efficiency that CORTEX gives my nursing staff members. Knowing which patients to look at...

Sep 2022
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Manager

Service and Support

XSOLIS is fantastic. We went live during the pandemic, and go-lives are challenging at best, but...

Sep 2022
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Manager

Functionality and Upgrades

Sometimes, there are upgrades or things like that that need to be turned on in the system, but they...

Sep 2022
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Manager

Functionality and Upgrades

The system's reports are very robust, but sometimes, old versions of reports are left on the...

Sep 2022
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Manager

Functionality and Upgrades

One of the things I would like to change in CORTEX is the delay code. There is not the most robust...

Sep 2022
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Manager

Functionality and Upgrades

There are a couple of functionalities that we would like to see a bit more robust improvement in....

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Cortex works as promoted. It is as good as what we put into it. It has functions that we can't get...

Sep 2022
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Manager

Technology

XSOLIS is very receptive to customer feedback, and they use that feedback to improve the system....

Sep 2022
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Manager

Technology

The vendor has an opportunity to improve their turnaround times on things that are in production.

Sep 2022
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Manager

Implementation and Training

We were given a contact person who we worked very closely with during our implementation. They...

Sep 2022
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Manager

ROI / Cost (care and feeding)

The solution is 100% worth the money that we invested in it. It improves our workflows and...

Sep 2022
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Manager

Relationship

One of XSOLIS' executives has visited our organization a few times. When we have issues, we go up...

Sep 2022
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Manager

Technology

Cortex has a dashboard that tells us at a glance what is going on with a patient in real time. We...

Sep 2022
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Manager

Service and Support

XSOLIS is always very prompt about responding to us and resolving issues. The system is always...

Sep 2022
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Manager

Technology

Cortex is built on a care-level score. It would be awesome if payers would accept and agree with...

Sep 2022
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Manager

Implementation and Training

XSOLIS reached out to us about some refreshment training, but I am not sure how often they have...

Sep 2022
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Manager

Functionality and Upgrades

XSOLIS is always upgrading the system behind the scenes. We always receive a well-thought-out and...

Sep 2022
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Director

Service and Support

Our experience with XSOLIS has been very positive. Their staff members are very good to work with....

Aug 2022
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Analyst/Coordinator

Technology

XSOLIS' system is cloud hosted, and part of our contract with them is to keep everything up-to-date.

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

I like Cortex. It is highly configurable, and the setup is quick and easy. We do all of our patient...

Jul 2022
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Analyst/Coordinator

Service and Support

From a support standpoint, the only issues that we have with XSOLIS are interface issues every now...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

XSOLIS' system is a little complicated from an end user perspective.

Jul 2022
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Director

ROI / Cost (care and feeding)

We pay a monthly fee to use the product, and we pay an extra fee to have physician advisors help us...

Jun 2022
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Director

Implementation and Training

There has never been a redesign of the product, but my staff was pleased with the way it was...

Jun 2022
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Director

Implementation and Training

The vendor is kind enough to have routine meetings with us. I don’t know a lot about the product, so...

Jun 2022
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Director

Functionality and Upgrades

The reliability and stability of Cortex are really good. The product itself provides functionality...

Jun 2022
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Director

Functionality and Upgrades

The design of the product is interesting. There are a lot of little buttons, and it is hard to...

Jun 2022
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Director

Service and Support

When we send the support team a ticket, they answer us very quickly. They respond usually within 24...

Jun 2022
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Director

Functionality and Upgrades

Operationally and functionally, we have been very pleased with the tool and how XSOLIS keeps their promises....

Jun 2022
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Director

Implementation and Training

XSOLIS’ implementation has to be the best in class. It went unbelievably smoothly. The actual...

Jun 2022
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Director

Sales and Contracting

XSOLIS overemphasized their product being an AI machine-learning platform, so the vendor has backed...

Jun 2022
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Manager

Functionality and Upgrades

Cortex is part of our long-term plans. There is nothing else like it in the market right now. Cortex...

May 2022
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Manager

Service and Support

No vendor keeps all their promises. We have asked for enhancements, and the vendor has missed...

May 2022
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Manager

ROI / Cost (care and feeding)

The product gives us what we need for our KPIs, but there is always room for improvement.

May 2022
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Manager

ROI / Cost (care and feeding)

XSOLIS charges a flat amount. The product is really expensive, and the price is a little crazy. But...

May 2022
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Manager

Implementation and Training

There definitely is room for improvement in XSOLIS' implementation services, but XSOLIS is not the...

May 2022
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Manager

Service and Support

XSOLIS' support team usually gets engaged pretty quickly. Our account managers are pretty good too.

May 2022
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Director

ROI / Cost (care and feeding)

The product supports anonymous decision-making, and I like that it is not a checkbox system. Cortex...

May 2022
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Director

ROI / Cost (care and feeding)

Cortex is a teaching system for physicians. We work with a large number of physicians, and we can’t...

May 2022
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Director

Service and Support

The vendor's customer support is outstanding. I have never worked with a vendor who has had such...

May 2022
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Director

Functionality and Upgrades

We have to ask for a lot of custom reports, and the vendor tries to make them. But if we could drill...

May 2022
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Director

Lessons Learned

Cortex is pricey, but the vendor doesn’t nickel-and-dime. I would definitely buy Cortex again.

May 2022
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Director

Relationship

We don’t work with the executives. I don’t even know who they are.

May 2022
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Director

Functionality and Upgrades

Sometimes there is a lag between the time a patient enters our system and being able to see that...

May 2022
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Manager

Functionality and Upgrades

Care Level Scores are generated, but a lot of our insurers don't use those, so the scores don't mean...

May 2022
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Manager

Functionality and Upgrades

Cortex is certainly user friendly. I like that it can pull information from the patient record into...

May 2022
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Manager

Functionality and Upgrades

When we are writing a narrative in the clinical review section, Cortex doesn't recognize...

May 2022
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Manager

Functionality and Upgrades

Some of the lab and culture results don't populate as a document because the system is missing that...

May 2022
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VP/Other Executive

Functionality and Upgrades

We are just very pleased with the product. Over time, it has maintained the same value. The product...

May 2022
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VP/Other Executive

Service and Support

The vendor's ongoing support platform is extremely easy to use; the vendor is always literally a...

May 2022
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VP/Other Executive

Relationship

From a personal standpoint, XSOLIS is extremely approachable. They encourage all organizations and...

May 2022
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Manager

Relationship

Cortex is an artificial intelligence tool that really helps providers use their clinical expertise...

May 2022
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Director

Other Observations & Comments

To do better with the implementation, XSOLIS could have been on-site. That wasn't really their...

Apr 2022
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Director

Functionality and Upgrades

The product is supposed to give us a numerical score in terms of the sickest moment in time. The...

Apr 2022
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Director

Other Observations & Comments

The gaps in execution have some link to processes inside the organization level that do not...

Apr 2022
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Director

Service and Support

For me to be more satisfied with XSOLIS’ executive involvement, they need to make communication...

Apr 2022
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Director

Relationship

I haven't asked for much, but generally, if XSOLIS says they are going to do something, they do it....

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

We are dreamers, so we are always thinking of more ways to use Cortex. There is one report that we...

Mar 2022
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Analyst/Coordinator

Relationship

We are very satisfied with XSOLIS and their solution. The vendor's people are great, and they try...

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We love the product, but it is very expensive. At some point, it will become too expensive for us to...

Mar 2022
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VP/Other Executive

Future Outlook

We have decided to no longer use Cortex. We have found that the tool is lacking needed insights for...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

From a regulatory perspective. we need to use evidence-based criteria, and Cortex is not really...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

This tool has made our staff lazy. They will not do any additional work. They will take everything...

Feb 2022
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VP/Other Executive

ROI / Cost (care and feeding)

From a price perspective, XSOLIS is aligned with a competitor. But I can go out and hire four...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

If I were going to buy a solution again, I would choose another vendor's system instead of XSOLIS'...

Feb 2022
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VP/Other Executive

Lessons Learned

Customers will need to know how to manage the staff who are using the tool. It requires a lot of...

Feb 2022
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VP/Other Executive

Service and Support

When we identified issues, we had to go to XSOLIS; they did not come to us. They were pushing our...

Feb 2022
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Director

Win/Loss - Why they were selected (by current clients)

We selected Cortex because we want to have all the tools that we possibly can to reduce the amount...

Jan 2022
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Director

Functionality and Upgrades

The data provided from Cortex is color coded, and the product's scoring and methodology really help...

Jan 2022
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Director

Service and Support

The vendor excels at customer service. We do not have to wait for a response. Their turnaround times...

Jan 2022
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Director

Interfacing and Integration

The product has bidirectional integration with our EMR, so all the medical information, data labs,...

Jan 2022
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Director

Technology

The vendor updates and is constantly evaluating the way that the scoring occurs with our data. When...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

There are certain things that have limited our ability to get information from Cortex to our EMR. We...

Jan 2022
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VP/Other Executive

Relationship

We are extremely pleased with XSOLIS' integrity and the services that they provide. Their platform...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

Cortex highlights potential discharges for our case managers and social workers. Then, our people...

Jan 2022
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VP/Other Executive

Implementation and Training

Cortex's implementation was an absolute breeze. It was the best collaboration that we have...

Jan 2022
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VP/Other Executive

Implementation and Training

Initially, there was a lot of on-site training. The vendor really held our hands with that. They...

Jan 2022
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Director

ROI / Cost (care and feeding)

Cortex is an AI product that fits within our EMR and helps us with clinical decision-making. We can...

Jan 2022
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Director

ROI / Cost (care and feeding)

The ROI we have seen from Cortex is that we have fewer claim denials. We have the right class before...

Jan 2022
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Director

Interfacing and Integration

We would like Cortex to be integrated with our EMR. If Cortex had access to everything, then we...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

Cortex is a reliable product. My nursing staff loves it. They are working at the top of their...

Jan 2022
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VP/Other Executive

Relationship

XSOLIS struggled a bit with growth and keeping up with older clients. This year, they have...

Jan 2022
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Manager

Functionality and Upgrades

I would like it to be easier for us to get our care-level score. There has been a lot of...

Dec 2021
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Manager

Service and Support

Support isn’t available after hours, and we are always open. XSOLIS has minimal availability on the...

Dec 2021
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Manager

Interfacing and Integration

I don't know that Cortex really drives tangible outcomes. There is an opportunity for improvement....

Dec 2021
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Manager

Other Observations & Comments

In a year, my satisfaction could go either way. It might be the same. That would mean that we...

Dec 2021
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Manager

Functionality and Upgrades

The biggest challenge we have is our interface with our EMR. Every time we make any sort of change,...

Dec 2021
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Manager

Service and Support

Cortex makes us more efficient for sure. Our client-experience liaison is amazing. If I have a...

Dec 2021
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