Cortex
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Subject Expert
Joseph Ybarra
Senior Product Manager
KLAS Senior Product Manager - Joseph Ybarra
 
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User Commentary

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VP/Other Executive

There are certain things that have limited our ability to get information from Cortex to our EMR. We...

Jan 2022
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VP/Other Executive

We are extremely pleased with XSOLIS' integrity and the services that they provide. Their platform...

Jan 2022
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VP/Other Executive

Cortex highlights potential discharges for our case managers and social workers. Then, our people...

Jan 2022
||
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VP/Other Executive

Cortex's implementation was an absolute breeze. It was the best collaboration that we have...

Jan 2022
||
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VP/Other Executive

Initially, there was a lot of on-site training. The vendor really held our hands with that. They...

Jan 2022
||
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Director

Cortex is an AI product that fits within our EMR and helps us with clinical decision-making. We can...

Jan 2022
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Director

The ROI we have seen from Cortex is that we have fewer claim denials. We have the right class before...

Jan 2022
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Director

We would like Cortex to be integrated with our EMR. If Cortex had access to everything, then we...

Jan 2022
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VP/Other Executive

Cortex is a reliable product. My nursing staff loves it. They are working at the top of their...

Jan 2022
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VP/Other Executive

XSOLIS struggled a bit with growth and keeping up with older clients. This year, they have...

Jan 2022
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Manager

I would like it to be easier for us to get our care-level score. There has been a lot of...

Dec 2021
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Manager

Support isn’t available after hours, and we are always open. XSOLIS has minimal availability on the...

Dec 2021
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Manager

I don't know that Cortex really drives tangible outcomes. There is an opportunity for improvement....

Dec 2021
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Manager

In a year, my satisfaction could go either way. It might be the same. That would mean that we...

Dec 2021
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Manager

The biggest challenge we have is our interface with our EMR. Every time we make any sort of change,...

Dec 2021
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Manager

Cortex makes us more efficient for sure. Our client-experience liaison is amazing. If I have a...

Dec 2021
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Nurse

We are possibly not going to continue with Cortex. We have to make a decision about whether we are...

Jun 2021
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Nurse

At the current rate, I would not buy Cortex again. I don't use the Care Level Scores, which were a...

Jun 2021
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Nurse

I like a lot of things about XSOLIS' system. Cortex is very user friendly. We can personalize it...

Jun 2021
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Nurse

The quality of the vendor's support has declined. When we first got the system, we could simply send...

Jun 2021
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Director

Our implementation and training for XSOLIS were a little rough. We did not have a testing...

May 2021
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Director

Cortex is a wonderful system. There are so many benefits. We have so many abilities for tracking,...

May 2021
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Director

Cortex has allowed us to streamline our work and eliminate paper. It has helped us streamline our...

May 2021
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Manager

A while back, we weren't getting a lot of things crossed over with Cortex. XSOLIS worked hard on...

May 2021
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Manager

I don’t think it is our plan to use Cortex long term. There is always apprehension when we are going...

May 2021
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Manager

XSOLIS was good with education, support, and providing the reports that we asked for. They were...

May 2021
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Manager

XSOLIS offers a lot of software updates. They try to make our tasks as easy as they can.

May 2021
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Nurse

We have been trying to get the vendor to create something for us for a couple of years now. XSOLIS...

May 2021
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Nurse

XSOLIS is responsive, but we have had a couple of ongoing issues with them. We have submitted...

May 2021
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Nurse

We were an early user of the product, and when it came time to turn on the system's predictive DRG,...

May 2021
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Nurse

I actually brought Cortex to our senior leadership team because there weren't any other tools...

May 2021
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Director

The support team from XSOLIS is always available to help me. I notice that when we get upgrades, we...

Apr 2021
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Director

There really isn’t a system out there that can replace a human. However, as long as we input the...

Apr 2021
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Director

Cortex kind of bridges the gap between us and our payers. It is easy to use and does what it is...

Apr 2021
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Director

My wish list for XSOLIS may not be a list of vendor issues but of training issues on our end. I...

Apr 2021
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Director

The actual software and idea behind what Cortex does are excellent. We have been able to realize FTE...

Apr 2021
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Director

The only piece that we have struggled with has been the EMR integration, but that has gotten better...

Apr 2021
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Director

XSOLIS has been very transparent on what they can and cannot do. We do meet with them, and we do...

Apr 2021
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Director

At the time of our implementation, XSOLIS was so new. Today, if we go live or change a process, they...

Apr 2021
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Director

Cortex is nimble. It has some dashboard functionality, and there are some trim lines there. XSOLIS...

Apr 2021
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Manager

The ease of use could be better. We still need to look at charts in our EMR to verify things. Not...

Apr 2021
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Manager

We have asked for some improvements in Cortex’s reporting, and XSOLIS has been right on it and has...

Apr 2021
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Manager

Cortex really helps the case managers organize their day. It gives them alerts on things that need...

Apr 2021
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Manager

The product pretty much speaks for itself. It is user friendly. I speak highly of XSOLIS. I have...

Apr 2021
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Manager

Cortex really allows our end users to use their clinical knowledge. It helps us to assist the...

Apr 2021
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Director

We like the product. The case managers like it because it is fast and efficient. It is pretty...

Apr 2021
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Director

The vendor is definitely in touch with and very responsive to the needs of their clients. Even when...

Apr 2021
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Director

My dissatisfaction with the product is that when we use it, we need discharge planning, and we still...

Apr 2021
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Director

XSOLIS has conferences, and they bring in their customers and run through different presentations on...

Apr 2021
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Director

Cortex is internet based, so if the internet goes down, we don't have the ability to do things on...

Apr 2021
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Director

XSOLIS does updates and upgrades at night, usually for Eastern Standard Time. So there is limited...

Apr 2021
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Director

There is one thing that XSOLIS was trying to get to that they did not quite get to yet. It was a...

Apr 2021
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Director

Every XSOLIS client has an account manager. Even if I log a ticket into the support system for the...

Apr 2021
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Director

For us, Cortex is about 90%–95% accurate. The only thing that it overinflates is patients with a...

Apr 2021
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(0)
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Director

We have been on multiple EMRs since we have been on this system, and for us, integration has been...

Apr 2021
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Director

There is one lingering thing that we have asked XSOLIS for. I am a big believer in creating as few...

Apr 2021
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Director

I love Cortex. The first time XSOLIS did the PowerPoint demonstration to me, they were presenting...

Apr 2021
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Director

XSOLIS has done excellent at delivering new technology just with the growth of their artificial...

Apr 2021
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Director

In the very first year, XSOLIS represented a large ROI. The product helped us to code in real time....

Apr 2021
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(0)
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Director

Our training might have been different because of our situation, but it was excellent. Our training...

Apr 2021
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(0)
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Director

XSOLIS does not nickel-and-dime. Our fee has not gone up. It is a flat monthly rate and is all...

Apr 2021
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(0)
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Director

The implementation and training for Cortex were a bit messy. We attended all the training XSOLIS set...

Apr 2021
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Director

Ultimately, the training comes back to knowing the client and the customer, knowing what their needs...

Apr 2021
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Director

There are basic things that I just attribute to XSOLIS being young and trying to scale up quickly. I...

Apr 2021
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Director

We have been using Cortex for over a year, and we still have weekly meetings with XSOLIS. I like...

Apr 2021
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Director

Cortex has done everything that it is marketed to do, and that is to provide artificial intelligence...

Apr 2021
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(0)
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Director

As we measure conversion rates from observation to inpatient and as we are able to really drill down...

Apr 2021
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(0)
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Director

We have developed a pretty good partnership with XSOLIS. We are really pleased with their ongoing...

Mar 2021
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(0)
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Director

XSOLIS keeps their promises for the most part. The only thing was that during the implementation...

Mar 2021
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Director

XSOLIS doesn't nickel-and-dime us; they do the opposite. I have quite a few pretty heavy contracts,...

Mar 2021
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(0)
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Director

We have a support person who gets a lot of meetings on the calendar. Over the past year, we have had...

Mar 2021
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Director

The reporting in Cortex is not user friendly. The quality of the reports is good, but sometimes...

Mar 2021
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Director

If the reason someone wanted to get Cortex were the same as our reason, I would recommend the...

Mar 2021
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Director

My organization had Cortex before I started with them, but my last organization was also considering...

Feb 2021
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Director

We have seen a pretty drastic increase in our nurses' productivity since we started with Cortex. We...

Feb 2021
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Nurse

Cortex allows us to individualize for the patient to some extent. The system is fairly easy to use...

Feb 2021
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Nurse

I have some frustration with Cortex’s sign on. There are two different logons. There is one for the...

Feb 2021
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Nurse

There are some things that have changed on Cortex’s faxing. We used to be able to preprogram our...

Feb 2021
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Nurse

Cortex is getting a little quicker at recognizing and pulling documents. That process was a little...

Feb 2021
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Nurse

I have looked at a couple of other vendors in the past. However, they did not appear to align well...

Feb 2021
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Director

I like that the vendor is open to new ideas and suggestions from the clients. We meet frequently...

Feb 2021
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Director

The vendor has opportunities for improvement in their integration and reporting teams'...

Feb 2021
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Director

I know the vendor is working on education from a compliance standpoint. In a health system for...

Feb 2021
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Director

Nothing is perfect, but the product has pretty well lived up to what the vendor said it would do....

Feb 2021
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Director

I really like the reporting. The product is super user friendly. The vendor recently added an...

Feb 2021
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Director

We had a rough start when implementing the system, but now our case managers love the product. We...

Feb 2021
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(0)
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Director

My account manager with XSOLIS is awesome. If I have a question, my account manager can answer it or...

Feb 2021
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Director

We went live with this product in the middle of the pandemic. We had virtual support instead of...

Feb 2021
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(0)
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Director

XSOLIS has worked really hard to support our interoperability goals. We had some unique problems...

Feb 2021
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(0)
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Director

My main issue is that the interface is so fragile. The interface is embedded in our EMR. Anytime...

Feb 2021
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Director

I am expecting continued good things from XSOLIS. There is some functionality that we would like...

Feb 2021
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(0)
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Director

XSOLIS is doing disruptive work, and it is a big deal for a hospital system to change their...

Feb 2021
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(0)
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Director

XSOLIS provides a software called Cortex that authors an acuity score for the patients and uses AI...

Feb 2021
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(0)
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Director

From our perspective, we had very poor baseline information, so our goal in purchasing the XSOLIS...

Feb 2021
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(0)
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Director

We really wanted to move away from guideline-driven utilization review decisions, and Cortex allows...

Feb 2021
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Director

There are a few other vendors on the market trying to offer a similar product to XSOLIS since Cortex...

Feb 2021
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(0)
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Manager

Cortex is an innovative, pioneering, and state-of-the-art product, but it is new, so it isn't...

Feb 2021
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Manager

Cortex struggles to pick up the inpatient-only information. That is something the vendor needs to...

Feb 2021
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Manager

I really thought that we would just love Cortex and that it would be really great, but there are a...

Feb 2021
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Manager

There are definitely some IT issues. I don't know whether those are because of our hospital or...

Feb 2021
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Manager

Cortex provides easy, robust reporting. We didn't have that from our EMR. We could run reports, but...

Feb 2021
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Director

There are scores that we utilize, and if they are above a certain number that we and the insurer...

Feb 2021
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(0)
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Director

XSOLIS contacted me and explained what their product was. I asked them to come in and demonstrate,...

Feb 2021
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(0)
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Director

If we have something new that we need to have included, that is done, usually within two weeks, or...

Feb 2021
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Director

XSOLIS is very proactive. They offer conferences. They provide quarterly updates to the system. They...

Feb 2021
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Manager

What makes the product so good is that the vendor's platform takes every piece of information and...

Feb 2021
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Manager

One of XSOLIS' key strengths is the fact that they are constantly updating the system and platform....

Feb 2021
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Manager

Before COVID-19, we had quite a few executives that were higher up that came to visit. XSOLIS is...

Feb 2021
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Manager

We can only get 40 patients to populate at one time in the product's work queue. We have to push the...

Feb 2021
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Director

XSOLIS is a good company, but they are small and growing very fast. We are seeing some growing...

Feb 2021
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Director

I have been very happy with the vendor's training. We have ongoing phone calls where XSOLIS helps us...

Feb 2021
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Director

There are some opportunities in analytics. For example, we are working on sharing data with payers...

Feb 2021
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(0)
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Director

During the sales process, the vendor executives were involved, but they weren't involved in the...

Feb 2021
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Director

If I recommended the system, I would do so with caveats. Those have to do with the implementation; I...

Feb 2021
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Director

I would buy the product again. Using AI with complex workflows is definitely helpful. The solution...

Feb 2021
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Director

The tool is utilizing AI in a way that helps us to predict patient status and recommend whether they...

Feb 2021
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(0)
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VP/Other Executive

The XSOLIS product uses AI to analyze clinical data points for the purposes of utilization review....

Feb 2021
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VP/Other Executive

XSOLIS' communication is absolutely fabulous. They are very professional and offer great customer...

Feb 2021
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VP/Other Executive

What is unique and refreshing about XSOLIS is that the product opens up the imagination of hospitals...

Feb 2021
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Director

All in all, the vendor did a really good job with the implementation services given the fact that we...

Feb 2021
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Director

After the implementation, we got an account manager, but the way things were done seemed to be a bit...

Feb 2021
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Director

Once our end users get used to the solution, most of them are fond of it. The tool is useful. One...

Feb 2021
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Director

I am very frugal, and I didn't want to like Cortex. But from what I saw and heard about the benefits...

Feb 2021
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VP/Other Executive

One good thing is that the care level score is constantly updated. We could have a patient that...

Feb 2021
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(0)
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VP/Other Executive

I really like the tool. My biggest frustration is that the tool is overpriced. The vendor needs to...

Feb 2021
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VP/Other Executive

The honest truth is that the vendor's competitors don't realize the space that they are in. The...

Feb 2021
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VP/Other Executive

There is some functionality. If XSOLIS really wants to do case management, they should really look...

Feb 2021
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VP/Other Executive

We had one of the vendor's executives do most of our trainings, and that person is dynamic and...

Feb 2021
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VP/Other Executive

We are not a good partner in developing because my IT people aren't willing to play ball. XSOLIS has...

Feb 2021
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(0)
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VP/Other Executive

Cortex pulls forward the information on a patient. It brings in past histories, and it is faster and...

Feb 2021
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VP/Other Executive

There is a lag time before the data updates into the system. That lag time is really impactful in...

Feb 2021
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VP/Other Executive

The basic implementation costs are really steep. We were looking at a two-year ROI because of the...

Feb 2021
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VP/Other Executive

The ROI is real, but the high price of the product is hard to stomach. The tool helps us to validate...

Feb 2021
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(0)
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VP/Other Executive

I want my staff members to focus on the cases that are the most important. Cases that have high...

Feb 2021
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(0)
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VP/Other Executive

There are things we did not anticipate in regard to discharging and communicating with payers. EMRs...

Feb 2021
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(0)
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VP/Other Executive

Sometimes people see that a patient's hematocrit was at a certain level, and those people don't see...

Feb 2021
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VP/Other Executive

If XSOLIS would be a good fit for other people, I will always refer those people. If a hospital...

Feb 2021
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(0)
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VP/Other Executive

When the vendor came in, they came with very detailed information about what was needed. The vendor...

Feb 2021
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Director

The reporting that Cortex generates is phenomenal. The only downside is the system's histories. The...

Feb 2021
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Director

Sometimes we have a hard time getting ahold of our representative. I am not sure why the vendor...

Feb 2021
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Director

We pay for every step with Cortex. I thought that everything would be part of an initial purchase...

Feb 2021
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Director

The support from XSOLIS isn't great. XSOLIS is easy to get ahold of, but they don't understand what...

Feb 2021
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Director

I can see things with the platform getting better because XSOLIS is working on denials. Once the...

Feb 2021
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Nurse

Seeing outcomes took quite a while. We did agree on the score. We did back-end audits to see whether...

Jan 2021
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Nurse

Sometimes the product still puts too much emphasis on things like a blood transfusion. That can be...

Jan 2021
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Nurse

The emphasis on the objective instead of subjective is improved greatly. I don't worry about that so...

Jan 2021
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Nurse

In the beginning, the vendor didn't have as many clients, so we got a lot of attention. The vendor...

Jan 2021
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Nurse

We have access to an executive. We have that person's number, and we can reach out, and that person...

Jan 2021
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Director

XSOLIS goes above and beyond every time I call them for something. As soon as we submit a ticket,...

Jan 2021
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Director

I would like to see more of an ability to run different reports. I would like improvements to the...

Jan 2021
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Director

There is not a lot that needs to be improved with the utilization management piece. XSOLIS is...

Jan 2021
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Director

I have gone to a couple of conferences and have met XSOLIS executives. They have reached out to me a...

Jan 2021
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Director

When we implemented Cortex, we had a huge increase in revenue. It was immediate.

Jan 2021
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Director

I feel like XSOLIS doesn’t even market how to use Cortex to drive discharge planning on the patient....

Jan 2021
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Director

XSOLIS is a young company. They are trying to keep clients happy while they are in a rapid...

Jan 2021
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Director

I am very likely to recommend Cortex to others. I have a lot of hope in the future. I want to help...

Jan 2021
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Director

XSOLIS had to do all of our training through Zoom, and they kept wanting to pull the groups...

Jan 2021
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Director

We still have some bumps with Cortex. There are things that need to be addressed. The system is not...

Jan 2021
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Director

In the beginning, it was difficult to get technical support. Now, we have a hub where a lot of our...

Jan 2021
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Director

I have been very clear and transparent with XSOLIS with feedback. We have a pretty good partnership...

Jan 2021
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Director

Cortex was pitched as using AI. It aggregates information that takes a data feed from the patient's...

Jan 2021
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Director

Cortex has helped our payer and provider communication in some things. It makes a lot of things...

Jan 2021
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Director

XSOLIS is definitely not nickel-and-diming. During the implementation, they went way above and...

Jan 2021
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