Cortex
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Subject Expert
Joseph Ybarra
Senior Product Manager
Commentary Summary
User Commentary
There are certain things that have limited our ability to get information from Cortex to our EMR. We...
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We are extremely pleased with XSOLIS' integrity and the services that they provide. Their platform...
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Cortex highlights potential discharges for our case managers and social workers. Then, our people...
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Cortex's implementation was an absolute breeze. It was the best collaboration that we have...
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Initially, there was a lot of on-site training. The vendor really held our hands with that. They...
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Cortex is an AI product that fits within our EMR and helps us with clinical decision-making. We can...
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The ROI we have seen from Cortex is that we have fewer claim denials. We have the right class before...
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We would like Cortex to be integrated with our EMR. If Cortex had access to everything, then we...
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Cortex is a reliable product. My nursing staff loves it. They are working at the top of their...
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XSOLIS struggled a bit with growth and keeping up with older clients. This year, they have...
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I would like it to be easier for us to get our care-level score. There has been a lot of...
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Support isn’t available after hours, and we are always open. XSOLIS has minimal availability on the...
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I don't know that Cortex really drives tangible outcomes. There is an opportunity for improvement....
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In a year, my satisfaction could go either way. It might be the same. That would mean that we...
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The biggest challenge we have is our interface with our EMR. Every time we make any sort of change,...
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Cortex makes us more efficient for sure. Our client-experience liaison is amazing. If I have a...
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We are possibly not going to continue with Cortex. We have to make a decision about whether we are...
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At the current rate, I would not buy Cortex again. I don't use the Care Level Scores, which were a...
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I like a lot of things about XSOLIS' system. Cortex is very user friendly. We can personalize it...
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The quality of the vendor's support has declined. When we first got the system, we could simply send...
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Our implementation and training for XSOLIS were a little rough. We did not have a testing...
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Cortex is a wonderful system. There are so many benefits. We have so many abilities for tracking,...
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Cortex has allowed us to streamline our work and eliminate paper. It has helped us streamline our...
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A while back, we weren't getting a lot of things crossed over with Cortex. XSOLIS worked hard on...
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I don’t think it is our plan to use Cortex long term. There is always apprehension when we are going...
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XSOLIS was good with education, support, and providing the reports that we asked for. They were...
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XSOLIS offers a lot of software updates. They try to make our tasks as easy as they can.
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We have been trying to get the vendor to create something for us for a couple of years now. XSOLIS...
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XSOLIS is responsive, but we have had a couple of ongoing issues with them. We have submitted...
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We were an early user of the product, and when it came time to turn on the system's predictive DRG,...
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I actually brought Cortex to our senior leadership team because there weren't any other tools...
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The support team from XSOLIS is always available to help me. I notice that when we get upgrades, we...
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There really isn’t a system out there that can replace a human. However, as long as we input the...
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Cortex kind of bridges the gap between us and our payers. It is easy to use and does what it is...
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My wish list for XSOLIS may not be a list of vendor issues but of training issues on our end. I...
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The actual software and idea behind what Cortex does are excellent. We have been able to realize FTE...
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The only piece that we have struggled with has been the EMR integration, but that has gotten better...
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XSOLIS has been very transparent on what they can and cannot do. We do meet with them, and we do...
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At the time of our implementation, XSOLIS was so new. Today, if we go live or change a process, they...
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Cortex is nimble. It has some dashboard functionality, and there are some trim lines there. XSOLIS...
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The ease of use could be better. We still need to look at charts in our EMR to verify things. Not...
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We have asked for some improvements in Cortex’s reporting, and XSOLIS has been right on it and has...
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Cortex really helps the case managers organize their day. It gives them alerts on things that need...
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The product pretty much speaks for itself. It is user friendly. I speak highly of XSOLIS. I have...
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Cortex really allows our end users to use their clinical knowledge. It helps us to assist the...
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We like the product. The case managers like it because it is fast and efficient. It is pretty...
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The vendor is definitely in touch with and very responsive to the needs of their clients. Even when...
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My dissatisfaction with the product is that when we use it, we need discharge planning, and we still...
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XSOLIS has conferences, and they bring in their customers and run through different presentations on...
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Cortex is internet based, so if the internet goes down, we don't have the ability to do things on...
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XSOLIS does updates and upgrades at night, usually for Eastern Standard Time. So there is limited...
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There is one thing that XSOLIS was trying to get to that they did not quite get to yet. It was a...
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Every XSOLIS client has an account manager. Even if I log a ticket into the support system for the...
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For us, Cortex is about 90%–95% accurate. The only thing that it overinflates is patients with a...
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We have been on multiple EMRs since we have been on this system, and for us, integration has been...
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There is one lingering thing that we have asked XSOLIS for. I am a big believer in creating as few...
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I love Cortex. The first time XSOLIS did the PowerPoint demonstration to me, they were presenting...
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XSOLIS has done excellent at delivering new technology just with the growth of their artificial...
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In the very first year, XSOLIS represented a large ROI. The product helped us to code in real time....
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Our training might have been different because of our situation, but it was excellent. Our training...
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XSOLIS does not nickel-and-dime. Our fee has not gone up. It is a flat monthly rate and is all...
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The implementation and training for Cortex were a bit messy. We attended all the training XSOLIS set...
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Ultimately, the training comes back to knowing the client and the customer, knowing what their needs...
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There are basic things that I just attribute to XSOLIS being young and trying to scale up quickly. I...
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We have been using Cortex for over a year, and we still have weekly meetings with XSOLIS. I like...
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Cortex has done everything that it is marketed to do, and that is to provide artificial intelligence...
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As we measure conversion rates from observation to inpatient and as we are able to really drill down...
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We have developed a pretty good partnership with XSOLIS. We are really pleased with their ongoing...
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XSOLIS keeps their promises for the most part. The only thing was that during the implementation...
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XSOLIS doesn't nickel-and-dime us; they do the opposite. I have quite a few pretty heavy contracts,...
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We have a support person who gets a lot of meetings on the calendar. Over the past year, we have had...
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The reporting in Cortex is not user friendly. The quality of the reports is good, but sometimes...
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If the reason someone wanted to get Cortex were the same as our reason, I would recommend the...
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My organization had Cortex before I started with them, but my last organization was also considering...
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We have seen a pretty drastic increase in our nurses' productivity since we started with Cortex. We...
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Cortex allows us to individualize for the patient to some extent. The system is fairly easy to use...
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I have some frustration with Cortex’s sign on. There are two different logons. There is one for the...
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There are some things that have changed on Cortex’s faxing. We used to be able to preprogram our...
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Cortex is getting a little quicker at recognizing and pulling documents. That process was a little...
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I have looked at a couple of other vendors in the past. However, they did not appear to align well...
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I like that the vendor is open to new ideas and suggestions from the clients. We meet frequently...
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The vendor has opportunities for improvement in their integration and reporting teams'...
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I know the vendor is working on education from a compliance standpoint. In a health system for...
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Nothing is perfect, but the product has pretty well lived up to what the vendor said it would do....
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I really like the reporting. The product is super user friendly. The vendor recently added an...
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We had a rough start when implementing the system, but now our case managers love the product. We...
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My account manager with XSOLIS is awesome. If I have a question, my account manager can answer it or...
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We went live with this product in the middle of the pandemic. We had virtual support instead of...
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XSOLIS has worked really hard to support our interoperability goals. We had some unique problems...
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My main issue is that the interface is so fragile. The interface is embedded in our EMR. Anytime...
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I am expecting continued good things from XSOLIS. There is some functionality that we would like...
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XSOLIS is doing disruptive work, and it is a big deal for a hospital system to change their...
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XSOLIS provides a software called Cortex that authors an acuity score for the patients and uses AI...
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From our perspective, we had very poor baseline information, so our goal in purchasing the XSOLIS...
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We really wanted to move away from guideline-driven utilization review decisions, and Cortex allows...
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There are a few other vendors on the market trying to offer a similar product to XSOLIS since Cortex...
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Cortex is an innovative, pioneering, and state-of-the-art product, but it is new, so it isn't...
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Cortex struggles to pick up the inpatient-only information. That is something the vendor needs to...
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I really thought that we would just love Cortex and that it would be really great, but there are a...
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There are definitely some IT issues. I don't know whether those are because of our hospital or...
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Cortex provides easy, robust reporting. We didn't have that from our EMR. We could run reports, but...
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There are scores that we utilize, and if they are above a certain number that we and the insurer...
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XSOLIS contacted me and explained what their product was. I asked them to come in and demonstrate,...
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If we have something new that we need to have included, that is done, usually within two weeks, or...
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XSOLIS is very proactive. They offer conferences. They provide quarterly updates to the system. They...
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What makes the product so good is that the vendor's platform takes every piece of information and...
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One of XSOLIS' key strengths is the fact that they are constantly updating the system and platform....
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Before COVID-19, we had quite a few executives that were higher up that came to visit. XSOLIS is...
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We can only get 40 patients to populate at one time in the product's work queue. We have to push the...
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XSOLIS is a good company, but they are small and growing very fast. We are seeing some growing...
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I have been very happy with the vendor's training. We have ongoing phone calls where XSOLIS helps us...
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There are some opportunities in analytics. For example, we are working on sharing data with payers...
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During the sales process, the vendor executives were involved, but they weren't involved in the...
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If I recommended the system, I would do so with caveats. Those have to do with the implementation; I...
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I would buy the product again. Using AI with complex workflows is definitely helpful. The solution...
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The tool is utilizing AI in a way that helps us to predict patient status and recommend whether they...
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The XSOLIS product uses AI to analyze clinical data points for the purposes of utilization review....
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XSOLIS' communication is absolutely fabulous. They are very professional and offer great customer...
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What is unique and refreshing about XSOLIS is that the product opens up the imagination of hospitals...
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All in all, the vendor did a really good job with the implementation services given the fact that we...
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After the implementation, we got an account manager, but the way things were done seemed to be a bit...
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Once our end users get used to the solution, most of them are fond of it. The tool is useful. One...
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I am very frugal, and I didn't want to like Cortex. But from what I saw and heard about the benefits...
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One good thing is that the care level score is constantly updated. We could have a patient that...
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I really like the tool. My biggest frustration is that the tool is overpriced. The vendor needs to...
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The honest truth is that the vendor's competitors don't realize the space that they are in. The...
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There is some functionality. If XSOLIS really wants to do case management, they should really look...
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We had one of the vendor's executives do most of our trainings, and that person is dynamic and...
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We are not a good partner in developing because my IT people aren't willing to play ball. XSOLIS has...
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Cortex pulls forward the information on a patient. It brings in past histories, and it is faster and...
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There is a lag time before the data updates into the system. That lag time is really impactful in...
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The basic implementation costs are really steep. We were looking at a two-year ROI because of the...
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The ROI is real, but the high price of the product is hard to stomach. The tool helps us to validate...
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I want my staff members to focus on the cases that are the most important. Cases that have high...
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There are things we did not anticipate in regard to discharging and communicating with payers. EMRs...
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Sometimes people see that a patient's hematocrit was at a certain level, and those people don't see...
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If XSOLIS would be a good fit for other people, I will always refer those people. If a hospital...
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When the vendor came in, they came with very detailed information about what was needed. The vendor...
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The reporting that Cortex generates is phenomenal. The only downside is the system's histories. The...
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Sometimes we have a hard time getting ahold of our representative. I am not sure why the vendor...
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We pay for every step with Cortex. I thought that everything would be part of an initial purchase...
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The support from XSOLIS isn't great. XSOLIS is easy to get ahold of, but they don't understand what...
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I can see things with the platform getting better because XSOLIS is working on denials. Once the...
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Seeing outcomes took quite a while. We did agree on the score. We did back-end audits to see whether...
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Sometimes the product still puts too much emphasis on things like a blood transfusion. That can be...
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The emphasis on the objective instead of subjective is improved greatly. I don't worry about that so...
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In the beginning, the vendor didn't have as many clients, so we got a lot of attention. The vendor...
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We have access to an executive. We have that person's number, and we can reach out, and that person...
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XSOLIS goes above and beyond every time I call them for something. As soon as we submit a ticket,...
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I would like to see more of an ability to run different reports. I would like improvements to the...
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There is not a lot that needs to be improved with the utilization management piece. XSOLIS is...
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I have gone to a couple of conferences and have met XSOLIS executives. They have reached out to me a...
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When we implemented Cortex, we had a huge increase in revenue. It was immediate.
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I feel like XSOLIS doesn’t even market how to use Cortex to drive discharge planning on the patient....
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XSOLIS is a young company. They are trying to keep clients happy while they are in a rapid...
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I am very likely to recommend Cortex to others. I have a lot of hope in the future. I want to help...
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XSOLIS had to do all of our training through Zoom, and they kept wanting to pull the groups...
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We still have some bumps with Cortex. There are things that need to be addressed. The system is not...
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In the beginning, it was difficult to get technical support. Now, we have a hub where a lot of our...
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I have been very clear and transparent with XSOLIS with feedback. We have a pretty good partnership...
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Cortex was pitched as using AI. It aggregates information that takes a data feed from the patient's...
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Cortex has helped our payer and provider communication in some things. It makes a lot of things...
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XSOLIS is definitely not nickel-and-diming. During the implementation, they went way above and...
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