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Current Time Inside Cache Tag Helper: 9/30/2020 3:58:20 PM and Model.EvProductId = 185665

Commentary Summary

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User Commentary

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Director

Relationship

We haven't had the need for promises from Zipnosis. We have needed promises from the other vendors....

Sep 2020
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Director

Interfacing and Integration

We have been working on the integration with Zipnosis since the beginning. I don't know whether the...

Sep 2020
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Director

Functionality and Upgrades

Zipnosis' system meets one very specific use case. Zipnosis tried to deliver video chat, but we...

Sep 2020
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Director

ROI / Cost (care and feeding)

Zipnosis doesn’t nickel-and-dime, but they are currently really expensive. For the ROI that we get...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I would purchase Zipnosis again. I have had a positive experience with it. I don't really see any...

Sep 2020
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Analyst/Coordinator

Relationship

In terms of whether Zipnosis has kept all their promises, I am in the middle. Our original account...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I think that our providers' experience with Zipnosis has been very positive. I am lucky to have a...

Sep 2020
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Analyst/Coordinator

Future Outlook

I am not sure whether Zipnosis is part of our long-term plan. Right now, there is just a little bit...

Sep 2020
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Analyst/Coordinator

Service and Support

Zipnosis' web support is great. I don't really talk to the support people on the phone. I have...

Sep 2020
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Analyst/Coordinator

Relationship

I have had a generally positive experience with Zipnosis. The thing that brought my scores down was...

Sep 2020
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CMIO

Service and Support

If anything, Zipnosis helped bridge us during a really tough time with COVID-19. There has been some...

Sep 2020
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CMIO

Functionality and Upgrades

We use the system for a very narrow use case, but it was meant to do that. The system did what we...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

We use the product outside of our core system when patients need a quick visit. We have used it a...

Sep 2020
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Director

Relationship

Zipnosis has kept their promises. There was a contract issue, and they stood behind the terms of the...

Sep 2020
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Director

ROI / Cost (care and feeding)

Because Zipnosis adds additional feeds for volume increases, I do feel like we are getting...

Sep 2020
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Director

Interfacing and Integration

Integration with the Zipnosis product is tough. It isn't really that integrated.

Sep 2020
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Director

Functionality and Upgrades

I would have to give Zipnosis the highest score for ease of use. The product is easy for patients to...

Sep 2020
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Director

Service and Support

Usually, we can get ahold of ongoing support for Zipnosis; they are very helpful. I would give...

Sep 2020
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Director

Relationship

The vendors we use have done a good job of driving tangible outcomes and interactions. I would...

Sep 2020
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Director

Relationship

Zipnosis was nice during COVID-19; they were really easy to work with and changed things on the fly....

Sep 2020
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Director

Relationship

Zipnosis has been a good partner to work with. I really like the product and the people. We have a...

Sep 2020
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Director

ROI / Cost (care and feeding)

Zipnosis drives tangible outcomes. I have regular reports, and I can pull and slice and dice all...

Sep 2020
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Director

Functionality and Upgrades

Using Zipnosis' virtual care software with their standard protocols has been really successful for...

Sep 2020
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Director

Service and Support

I have a dedicated representative from Zipnosis that I communicate with regularly. That person...

Sep 2020
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Director

ROI / Cost (care and feeding)

I would say that Zipnosis is part of our long-term plans, but there is a caveat. We have a very low...

Sep 2020
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Director

Lessons Learned

Zipnosis does have a bit of a menu when it comes to pricing. They want us to step up to a package...

Sep 2020
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Director

Implementation and Training

Zipnosis is a solid company. They have really nailed the implementation piece. One of the strongest...

Sep 2020
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Director

Functionality and Upgrades

The product has been good and solid. I don't have any issues with it. Our doctors like the product....

Sep 2020
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Director

Functionality and Upgrades

There are some things that I would like to do or that I have asked for that don't quite meet...

Sep 2020
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Director

Service and Support

I don't really have any challenges with getting ahold of the support people from Zipnosis. The...

Sep 2020
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VP/Other Executive

Technology

Zipnosis has developed everything we could want in a telehealth platform. They have an SSO function...

Jun 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

We kind of felt a little nickel-and-dimed with Zipnosis on a particular ticket related to COVID-19....

Jun 2020
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VP/Other Executive

Functionality and Upgrades

Zipnosis’ tool was a godsend when COVID-19 started. We were able to provide quick, easy, and...

Jun 2020
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VP/Other Executive

Service and Support

I don’t know how Zipnosis has supported us through COVID-19, but they have. Their clinical teams...

Jun 2020
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VP/Other Executive

Future Outlook

I see Zipnosis’ tool as a long-term solution. I hope that we will continue to see long-term coverage...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

With Zipnosis, we enabled a program for our employer partners so that they can contact us for...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

Using Zipnosis’ tool has been a good experience for users. A heavy factor in deciding to go with the...

Jun 2020
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Director

Functionality and Upgrades

There is good value to the product. There are no improvements I am in need of. Everything has been...

Jun 2020
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Director

Service and Support

The biggest benefit of working with Zipnosis is that they have been staying up to date, especially...

Jun 2020
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Physician

Future Outlook

The Zipnosis system is a standalone product, and the products that are going to stand the test of...

Jun 2020
 Helpful

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Physician

Functionality and Upgrades

The asynchronous logic-driven model works well and accomplishes several things. For one thing, it...

Jun 2020
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Physician

Functionality and Upgrades

I think that every healthcare facility including ours has had a high spike in telehealth volume. We...

Jun 2020
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Physician

Service and Support

Zipnosis does a great job with service. They do a great job of anticipating needs. As the vendor...

Jun 2020
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Manager

Functionality and Upgrades

Zipnosis is extremely patient and provider friendly in the direct-to-consumer market. The leadership...

Apr 2020
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Manager

Relationship

Zipnosis is the vendor that we have been using for most of our telehealth work. Zipnosis has been...

Apr 2020
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Manager

Relationship

Zipnosis is smaller than other telehealth vendors, but they are always extremely flexible and...

Apr 2020
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Director

Service and Support

Zipnosis has been very responsive to some of our requests for changes. In fact, we helped them...

Apr 2020
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Director

Functionality and Upgrades

Zipnosis’ eVisit protocols are really strong. Zipnosis has a very nimble team and has really forced...

Apr 2020
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Director

Functionality and Upgrades

The tool has some small workflow issues. A user has to log in to a different profile every time he...

Apr 2020
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Director

Future Outlook

Overall, we really like Zipnosis. I would love to figure out what their next steps are going to be...

Apr 2020
 Helpful

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Director

Service and Support

Zipnosis has been very good about supporting us through COVID-19. We have had a lot of contact. We...

Apr 2020
 Helpful

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Director

Service and Support

Some of our clinicians have been struggling to get help from Zipnosis. There has been a long wait,...

Apr 2020
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Director

Relationship

There have been some bumps; we have had to do a lot of problem solving in regard to our fax and some...

Apr 2020
 Helpful

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Director

ROI / Cost (care and feeding)

There could be some different things within the system that we have asked for and need related to...

Apr 2020
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Director

Functionality and Upgrades

Zipnosis makes their system simple and easy. We use it because it is convenient for the patients....

Apr 2020
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VP/Other Executive

Functionality and Upgrades

It would be good if Zipnosis could get information into discrete data in the chart on the...

Apr 2020
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VP/Other Executive

Service and Support

Zipnosis has done an unbelievable job with their COVID-19 response. They are the best of the best....

Apr 2020
 Helpful

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VP/Other Executive

Relationship

Zipnosis has done everything that we have ever asked for, and they have been easy to work with....

Apr 2020
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VP/Other Executive

Functionality and Upgrades

Zipnosis initiated a screening tool on their own. We had comments along the way, but they brought us...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

Zipnosis has a support line that is their first line of defense with the patients. Zipnosis'...

Apr 2020
 Helpful

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Manager

Service and Support

In terms of supporting us through the COVID-19 crisis, Zipnosis came out with the screening tool...

Apr 2020
 Helpful

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Manager

Service and Support

If I were recommending Zipnosis to someone, I would say that they are very responsive. We are a very...

Apr 2020
 Helpful

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Manager

Interfacing and Integration

With our current setup, the tool does not pull discrete data into our EMR, and that is probably one...

Apr 2020
 Helpful

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CMIO

Functionality and Upgrades

We didn’t think that there was as much need for video visits, but Zipnosis' system is certainly...

Feb 2020
 Helpful

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CMIO

Functionality and Upgrades

Zipnosis has implemented some ways of actually being able to write in our own choices as opposed to...

Feb 2020
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CMIO

Functionality and Upgrades

Zipnosis is good with their updates. They were a little slow at first, but they are actually very...

Feb 2020
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CMIO

Functionality and Upgrades

We eventually got a specific interface connection with Zipnosis' system that made things better than...

Feb 2020
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Director

Relationship

Zipnosis has what we perceive as a top-of-the-line product for the industry when it comes to...

Dec 2019
 Helpful

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Director

Service and Support

Zipnosis is a nimble group, and they put everything that we suggest on their product road map, but...

Dec 2019
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Director

Other Observations & Comments

Zipnosis' sustainability and growth are at risk of other vendors beating Zipnosis out in the space....

Dec 2019
 Helpful

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CMIO

Functionality and Upgrades

We are looking to consolidate systems. We have been using Zipnosis pretty exclusively for chat-based...

Nov 2019
 Helpful

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Manager

Future Outlook

We would definitely buy the Zipnosis tool again; it is part of our long-term plans. We have a lot of...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

Zipnosis has video and chat features, and the transitions between those are not as seamless as they...

Oct 2019
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Director

Interfacing and Integration

We have multiple health systems, and we sometimes have a difficult time figuring out how to get more...

Oct 2019
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Director

Functionality and Upgrades

Zipnosis is pretty nimble. They still have a team of only 35–45 people. They do a great job of...

Oct 2019
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Director

Relationship

Zipnosis has grown to a point where they may not know where they want to be yet. There is some lack...

Oct 2019
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Director

Functionality and Upgrades

We are actually very happy with the Zipnosis tool. We have seen an exponential growth in the eVisit...

Oct 2019
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Director

Relationship

I haven’t had to interact with the executives too much, but when I have needed them, they have...

Jul 2019
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Director

Relationship

Overall, I would say our experience has been pleasant. I think we did our due diligence. We knew the...

Jul 2019
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Director

Functionality and Upgrades

We needed Zipnosis' system for our data uploads, and things have gone well. Occasionally, there are...

Jun 2019
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Director

Service and Support

Zipnosis is dynamic. They keep up with the challenges that provider organizations face and put the...

Jun 2019
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Director

Functionality and Upgrades

We chose Zipnosis' system for the flexibility of the application to be both synchronous and...

Jun 2019
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Director

Relationship

We have had a very positive experience and a good working relationship with Zipnosis. Their product...

Jun 2019
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Director