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Acute Care EHR (Global)
Region: Middle East/Africa

Electronic health record (EHR) software products used outside the US that provide core inpatient functionality, including a clinical data repository, order entry, ePrescribing, results reporting, and/or clinician charting and documentation.

Subject Expert
Everton Santos
VP of International
KLAS VP of International - Everton Santos
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Decision Insights

Latest Related Report

Middle East & Africa EHR 2024: A Look into Vendors’ Broader Portfolios) Report Cover Image
Performance
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Middle East & Africa EHR 2024: A Look into Vendors’ Broader Portfolios
23 February 24
Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.

Report Abstract

Key Findings:

  1. Health Insights Leads in Customer Satisfaction; Oracle Health Customers Remain Largely Satisfied; InterSystems Customers Note Varied but Improving Relationships & Delivery
  2. IQVIA* Makes Inroads with Strong Focus on Middle East; Epic* Drives Satisfaction through Relationships, though Customers Want Better Localization
  3. Regional Purchase Decisions Have Driven Changes in Market Share for Many Vendors in the Middle East & Africa over the Past Several Years
  4. Most Vendors Offer Strong Clinical & Administrative Modules; Adoption & Performance of Financial Tools & Other Features Vary
  5. Health Insights & InterSystems Offer Expansive Portfolios with Variable Performance Outside the Core EHR; Oracle Health Delivers Strong Clinical Modules, Less Adopted in Other Areas
  6. Epic* & IQVIA* See Wide Adoption & Strong Performance among Smaller Live Customer Bases; Dedalus* More Narrowly Adopted

*Limited data



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Performance Data

Overall Score by Product

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Products Appearing in Decisions

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Overall Score by Question Topic

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Provider Facility Size by Product

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Provider Facility Type by Product

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Related Articles
Article
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An Advanced Digital Market: Middle East/Africa EHR 2024
28 March 24    |   Sidney Tate and Spencer Corbett
Healthcare organizations in the Middle East especially are moving beyond core EHR capabilities and increasing their digital strategies to go deeper across the enterprise.
Article
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Deepening Healthcare Relationships in Egypt and the Middle East
08 March 23    |   Everton Santos and Steve VanWagenen
We are pleased to highlight how KLAS insights and services are and will be making a continued impact in both Egypt and the Middle East.
Article
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An Active Year in the Global (Non-US) EMR Market
31 August 22    |   Everton Santos and Jonathan Christensen
In 2021, healthcare systems everywhere were still in the throes of the COVID-19 pandemic. Despite the many challenges that came with that, many regions had an active year for EMR purchases. 
Article
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An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
Current Time Inside Cache Tag Helper: 4/16/2024 3:45:34 AM and Model.SegmentId = 237
Related ReportsView All Reports
Market Share
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Global (Non-US) EMR Market Share 2023
08 June 23    |   Everton Santos and Jonathan Christensen
With the pandemic mostly past, healthcare organizations across the world are readdressing key technology priorities. EMR initiatives continue to be prioritized at most organizations. In 2022, KLAS validated 164 EMR purchase decisions impacting 532 hospitals and over 82,000 beds. 30 different vendors in 31 different countries were selected. While 2022 had the lowest validated EMR purchase activity of the last five years, certain markets remained highly active—specifically, Europe and Latin America and, to a lesser extent, Asia and the Middle East. Canada and Oceania, while relatively quiet in 2022, are poised for significant activity in 2023 due to major contracts on the horizon.
White Paper
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Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
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Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
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European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.
Performance
KLAS article icon
Middle East & Africa EMR 2021
09 September 21    |   Everton Santos and Sidney Tate
Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market.



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