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What solutions are helping combat the COVID-19 pandemic?
Here’s what some providers are saying:

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User Commentary Mentioning COVID-19

InterSystems - HealthShare Unified Care Record

Interoperability Platforms

InterSystems has given us lots of attention and love across their organization. They don't just...

Feb 2020
(1)
 Helpful

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Premise Health - Premise Health Worksite Health Services

Worksite Health Services

Premise Health continues to evolve their services. Our business is changing, and Premise Health has...

Feb 2020
(2)
 Helpful

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Cerner - Cerner Millennium PowerChart/CommunityWorks Clinicals

Acute Care EMR

Cerner’s executive involvement is very good. Anytime there are major issues, such as with the opioid...

Feb 2020
 Helpful

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Cerner - Cerner Millennium PowerChart/CommunityWorks Clinicals

Acute Care EMR

Cerner’s system helps us drive tangible outcomes. For example, we had software for the new strain of...

Feb 2020
 Helpful

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Stanson Health, A Premier Company - Clinical Decision Support System

Proactive/Predictive CDS Tools

Stanson Health delivers new technology to meet our needs. In fact, they are working on coronavirus...

Mar 2020
 Helpful

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athenahealth - athenahealth EHR/PM - Small Practices

Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

athena provides information to us about new technology, but we have to dig for information on known...

Mar 2020
(1)
 Helpful

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Cerner - Cerner Application Hosting

Application Hosting

The jury is still out on Cerner’s strategic ability. I wanted to give it a high score based on what...

Mar 2020
(2)
 Helpful

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Health Recovery Solutions - HRS Remote Patient Monitoring Platform

Remote Patient Monitoring

The majority of our experiences with the vendor have been positive. The issues we have had have...

Mar 2020
 Helpful

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OnShift - OnShift

Scheduling - Nurse & Staff

Our facility attempted to use a different program, but it was just horrible in comparison to what we...

Mar 2020
(1)
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NextGen Healthcare - NextGen Enterprise EHR

Ambulatory EMR

In terms of executive involvement, I would give NextGen Healthcare the highest score. Recently, I...

Mar 2020
 Helpful

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MEDITECH - C/S Enterprise Medical Record v.5 and v.6

Acute Care EMR

MEDITECH is delivering technology that meets our needs. For example, in light of COVID-19, they...

Mar 2020
(2)
 Helpful

 or  to see details.

FairWarning - Patient Privacy Intelligence

Patient Privacy Monitoring

FairWarning has had some COVID-19 webinars about protecting our patients' health information during...

Mar 2020
(2)
 Helpful

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FairWarning - Patient Privacy Intelligence

Patient Privacy Monitoring

As far as executive involvement goes, we have never had to involve the executives. Our account...

Mar 2020
 Helpful

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NextGen Healthcare - NextGen Enterprise PM

Practice Management

The vendor has their customer service offshore. That service is optional, but we decided to do it...

Mar 2020
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Cerner - PowerChart Oncology

Oncology - Medical

Cerner released some things recently to assist their clients. They created a Cerner module for...

Mar 2020
(5)
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Tyto Care - TytoClinic

Remote Patient Monitoring

Tyto Care's audiovisual platform is interesting. It has the ability to coach patients through...

Mar 2020
 Helpful

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Change Healthcare - Analytics Explorer

Healthcare Business Intelligence & Analytics

Sometimes Change Healthcare is a little slow to solve problems with the application. We have...

Apr 2020
(1)
 Helpful

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CSI Healthcare IT - CSI Healthcare IT HIT Staffing

HIT Staffing

Our last go-live needed to be postponed due to COVID-19. With the global pandemic situation, the...

Apr 2020
 Helpful

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Dimensional Insight - Diver Platform

Healthcare Business Intelligence & Analytics

We enjoy the CEO, Fred. He just sent out an email to his customers articulating that the...

Mar 2020
(1)
 Helpful

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GetWellNetwork - getwell Inpatient

Interactive Patient Systems

We are going to beta test the video-conferencing feature between patients and providers, especially...

Mar 2020
(1)
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Lyniate - Rhapsody

Integration Engines

The system is very flexible. With the coronavirus issue, we used to take a file of all providers and...

Mar 2020
(3)
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Deloitte - Deloitte Consulting IT Advisory Services

HIT Advisory Services

Deloitte has been helping us with a certain challenge. That has been interesting because it has...

Apr 2020
 Helpful

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Kareo - Kareo EHR/PM - Small Practices

Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

Things have been working fine as usual during the COVID-19 crisis. The exception would be with...

Apr 2020
 Helpful

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Change Healthcare - Cardiology Hemo

Cardiology Hemodynamics

The vendor is always emailing us and giving us assistance, and they have continued to do that...

Apr 2020
 Helpful

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Craneware - Chargemaster Toolkit

Revenue Cycle – Chargemaster Management

Craneware has done very well at keeping us up to date on the changes with COVID-19. But there is...

Apr 2020
 Helpful

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Craneware - Chargemaster Toolkit

Revenue Cycle – Chargemaster Management

Craneware paused a little bit on some updates, but the vendor makes code changes as there are new...

Apr 2020
 Helpful

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AdvancedMD - AdvancedMD EHR/PM - Small Practices

Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

AdvancedMD’s template library has regular additions to it that other practices rely upon to then...

Apr 2020
 Helpful

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Philips - IntelliSpace Portal

Advanced Visualization

Nothing has changed with the vendor's support during the COVID-19 crisis. Philips has still been...

Apr 2020
 Helpful

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Cerner - HealtheIntent Suite

Population Health Management

Cerner provides us with good tools, but we don't have anything built that specifically helps us...

Apr 2020
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AdvancedMD - AdvancedMD EHR/PM - Small Practices

Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

In 12 months from now, if we are still going in the direction we are going with the way the vendor...

Apr 2020
 Helpful

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3M - 360 Encompass System (CAC)

Computer-Assisted Coding (CAC)

In most cases, we have to go to the vendor's website, which is up to date. They provided an...

Apr 2020
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OTech Group - OTech

Patient Intake Management

The product is more of a luxury. We need the vendor to add some more form functionality to the...

Apr 2020
 Helpful

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NextGen Healthcare - NextGen Enterprise PM

Practice Management

The response from NextGen Healthcare during this COVID-19 crisis has been pretty good. For some of...

Apr 2020
 Helpful

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NextGen Healthcare - NextGen Enterprise EHR

Ambulatory EMR

The current functionality is great. We are certainly finding that out right now during the COVID-19...

Apr 2020
 Helpful

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Change Healthcare - Assurance Reimbursement Management

Revenue Cycle – Claims Management

The vendor has supported our organization during COVID-19 by providing us all of the correspondence...

Apr 2020
 Helpful

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Kareo - Kareo EHR/PM - Small Practices

Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

The vendor’s ongoing support is very supportive. When we first set up Kareo's system, they were very...

Apr 2020
 Helpful

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Grifols - PharmacyKeeper Verification

IV Workflow Management

Grifols hasn’t done anything extraordinary about the COVID-19 crisis. We get really good service on...

Apr 2020
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Kareo - Kareo EHR/PM - Small Practices

Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

With Kareo, we get what we pay for. The system is cheap. It is ok but not great. The whole...

Apr 2020
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Kareo - Kareo EHR/PM - Small Practices

Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

Kareo has done nothing to help us through the COVID-19 crisis. I haven’t heard from them. I have...

Apr 2020
 Helpful

 or  to see details.

SCIO Health Analytics - SCIOClarity

Payer Quality & Risk Analytics

COVID-19 isn’t exactly impacting our risk. SCIO Health Analytics does only the analytics piece, and...

Apr 2020
 Helpful

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Dolbey - Fusion CAC

Computer-Assisted Coding (CAC)

The vendor has done very well in supporting us during the COVID-19 crisis. Nothing has changed with...

Apr 2020
 Helpful

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Aquity Solutions - Aquity Solutions Transcription Services (MModal)

Transcription Services

Throughout the pandemic, AQuity has continued to do our transcription. Their work volume has...

Apr 2020
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Aquity Solutions - Aquity Solutions Transcription Services (MModal)

Transcription Services

The vendor has done very well to support us during the COVID-19 crisis. We have not noticed any...

Apr 2020
 Helpful

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Nordic - Nordic HIT Staffing

HIT Staffing

Nordic’s resources don’t fail. We don’t have misfires with Nordic. They are sensitive to cultural...

Apr 2020
 Helpful

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Aquity Solutions - Aquity Solutions Transcription Services (MModal)

Transcription Services

Luckily, we haven’t gotten hit with any surge in COVID-19 cases in our hospital. The vendor sent out...

Mar 2020
 Helpful

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Information Builders - Information Builders Healthcare Data Management and Analytics Platform

Healthcare Business Intelligence & Analytics

Because of the COVID-19 crisis, I have been using WebFOCUS more. The vendor's support is definitely...

Apr 2020
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Omnicell - Omnicell XT Automated Dispensing Cabinets

Automated Dispensing Cabinets

Omnicell said that they can do a fast track on certain standardized specific configured equipment....

Apr 2020
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Ciox Health - Ciox Health Release of Information

Release of Information

The vendor has been supportive during the COVID-19 crisis. Ciox Health is on the front end because...

Apr 2020
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Baxter - Sigma Spectrum (LVP)

Smart Pumps

Baxter is struggling during this COVID-19 crisis; it is difficult for us to get up-to-date...

Apr 2020
 Helpful

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symplr - Cactus Provider Management Platform

Credentialing

I have personally gotten zero emails from symplr about the COVID-19 crisis, but that doesn't mean...

Apr 2020
 Helpful

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Cerner - Cerner Patient Accounting/CommunityWorks Financials

Patient Accounting & Patient Management

Cerner has really stepped up in response to the current situation. With anything that we submit...

Apr 2020
 Helpful

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Amwell (American Well) - Amwell Platform

Virtual Care Platforms

In terms of helping our organization though this COVID-19 crisis, American Well has been pretty...

Apr 2020
 Helpful

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Mobile Heartbeat - Mobile Heartbeat

Secure Communications

The current product functionality is meeting our needs because we can do video chats with the...

Apr 2020
 Helpful

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VitalWare - VitalCoder

Clinical Documentation Improvement (CDI) Software

The vendor is supporting us well during the COVID-19 crisis. They are sending things out every time...

Apr 2020
 Helpful

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CareCloud - Concierge RCM

Ambulatory RCM Services

We really haven't needed anything from the vendor during this COVID-19 crisis. The vendor has sent...

Apr 2020
 Helpful

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Revint - Revint Revenue Integrity/Underpayment Services

Revenue Integrity/Underpayment Services

As all companies have done, the vendor has reached out with their blanket email saying they are here...

Apr 2020
 Helpful

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Philips - IntelliSpace PACS

PACS

During the COVID-19 crisis, the vendor has maintained their current level of support. Nothing has...

Apr 2020
 Helpful

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Fujifilm - Synapse

PACS

Fujifilm has been fantastic through the COVID-19 crisis. We had been planning a system-wide rollout...

Apr 2020
 Helpful

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Kareo - Kareo EHR/PM - Small Practices

Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

We are really happy that the solution is working right now amidst the pandemic. We are still able to...

Apr 2020
 Helpful

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Quadax - Xpeditor

Revenue Cycle – Claims Management

The vendor has done very well in supporting us during the COVID-19 crisis. They have been sending us...

Apr 2020
 Helpful

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Allscripts - Professional EHR

Ambulatory EMR

Allscripts has been great during the COVID-19 crisis. We haven’t needed their help with anything,...

Apr 2020
 Helpful

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Fujifilm - Synapse Cardiovascular

Cardiology

I rate Fuji highly during this COVID-19 crisis. We had some days of training where they were...

Apr 2020
 Helpful

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athenahealth - athenahealth EHR/PM - Small Practices

Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

Due to COVID-19, we have some patients leaving the hospital earlier than normal. During the crisis,...

Apr 2020
 Helpful

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INFINITT - INFINITT PACS

PACS

I don't talk to any of the head people at INFINITT. I couldn't say a bad word about INFINITT. They...

Apr 2020
 Helpful

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Strata Decision Technology - StrataJazz Decision Support

Business Decision Support

With everything going on with COVID-19, Strata Decision Technology has actually built a lot of...

Apr 2020
 Helpful

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RevSpring - RevSpring

Patient Financial Experience

RevSpring has been very supportive. They have been in contact with us. We haven’t had any issues...

Apr 2020
 Helpful

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Allscripts - Sunrise Financial Manager

Patient Accounting & Patient Management

I am still trying to get Allscripts to add the disaster related condition code for COVID-19 that we...

Apr 2020
 Helpful

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Cerner - Cerner Millennium PowerChart/CommunityWorks Clinicals

Acute Care EMR

Our ability to drive tangible outcomes is due to the executives that we work with. The executives...

Apr 2020
 Helpful

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WellSky - WellSky Home Health (EHR) (Kinnser)

Home Health EHR

WellSky has supported us through the COVID-19 crisis by providing a lot of information. The training...

Apr 2020
 Helpful

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Philips Wellcentive - Advance Outcomes Manager

Population Health Management

In terms of supporting us through the COVID-19 crisis, the vendor rapidly updated a lot of the...

Apr 2020
 Helpful

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Tableau - Tableau

Healthcare Business Intelligence & Analytics

Tableau has been doing a lot of webinars about how to do analytics and track things for COVID-19,...

Apr 2020
 Helpful

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Kareo - Kareo EHR/PM - Small Practices

Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

In terms of support through the COVID-19 crisis, nothing has really changed with Kareo.

Apr 2020
 Helpful

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OnShift - OnShift

Scheduling - Nurse & Staff

We looked at other products. There were a lot of back-end products. One thing we liked about the...

Apr 2020
 Helpful

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Omnicell - Omnicell XT Automated Dispensing Cabinets

Automated Dispensing Cabinets

I have seen the contract from Omnicell. The product is good, but we are paying a lot of money....

Apr 2020
 Helpful

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Infor - Infor Healthcare Solutions Suite (v.10 and below)

Enterprise Resource Planning (ERP)

We are rolling in A/P and procurement, and I would like to implement activity-based costing. We are...

Apr 2020
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Kareo - Kareo EHR/PM - Small Practices

Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

We haven't had anything that we have had to call Kareo about in the last couple of months. Their...

Apr 2020
 Helpful

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tw-Security - tw-Security Cybersecurity Advisory Services

Cybersecurity Advisory Services

During the COVID-19 crisis, tw-Security has certainly attempted to stay in touch, and we really...

Apr 2020
 Helpful

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INFINITT - INFINITT Cardiology Suite

Cardiology

There have not been many calls for help regarding the COVID-19 crisis, but I would probably give the...

Apr 2020
 Helpful

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Cotiviti - Quality Intelligence

Payer Quality & Risk Analytics

I haven't noticed any disruption on Cotiviti's end during the COVID-19 crisis. We haven't had any...

Apr 2020
 Helpful

 or  to see details.

Change Healthcare - Analytics Explorer

Healthcare Business Intelligence & Analytics

Analytics Explorer has certainly exceeded my expectations. We have been able to build in a lot of...

Apr 2020
 Helpful

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ARxIUM - ARxIUM MedSelect Cabinets

Automated Dispensing Cabinets

The vendor has been fine during the COVID-19 crisis. Usually, the vendor's service is really good,...

Apr 2020
 Helpful

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Verity Solutions - Verity 340B

340B Management Systems

Verity Solutions has been available during the COVID-19 crisis. They are always there. The crisis...

Apr 2020
 Helpful

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Craneware - Chargemaster Toolkit

Revenue Cycle – Chargemaster Management

I got an email from Craneware’s data team about the COVID-19 update. If providers are enrolled for...

Apr 2020
 Helpful

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Craneware - Chargemaster Toolkit

Revenue Cycle – Chargemaster Management

I would definitely recommend Craneware. I have shared my experience with hospitals regarding the...

Apr 2020
 Helpful

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VitalWare - VitalCDM

Revenue Cycle – Chargemaster Management

The vendor has had the information that we have needed during the COVID-19 crisis. Going back and...

Apr 2020
 Helpful

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PCC - PCC EHR (Pediatrics)

Ambulatory Specialty EMR

PCC is very proactive, especially with what they have done to support us regarding COVID-19. What...

Apr 2020
 Helpful

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Optum - Optum360 Enterprise CAC

Computer-Assisted Coding (CAC)

For the COVID-19 crisis, Optum has updated their system with new codes and has led some webinars....

Apr 2020
 Helpful

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Nuance - Dragon Medical One

Speech Recognition - Front-End EMR

I don't know whether there is much that Nuance needs to do to support us through the COVID-19...

Apr 2020
 Helpful

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Craneware - Chargemaster Toolkit

Revenue Cycle – Chargemaster Management

In terms of supporting us through the COVID-19 crisis, Craneware’s basic product has more to do with...

Apr 2020
 Helpful

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Intelerad - IntelePACS

PACS

Intelerad asked us whether there was anything they could do to help us through COVID-19. I asked...

Apr 2020
 Helpful

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Nuance - PowerScribe 360

Speech Recognition - Front-End Imaging

Nuance has reached out to us a couple of times and has asked whether there is anything they can do...

Apr 2020
 Helpful

 or  to see details.

NextGen Healthcare - NextGen Enterprise EHR

Ambulatory EMR

NextGen Healthcare has been a nonplayer. We have not really asked them for anything in the COVID-19...

Apr 2020
 Helpful

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NextGen Healthcare - NextGen Enterprise EHR

Ambulatory EMR

I don’t know whether I would buy the system again. The hesitation is that the implementation was a...

Apr 2020
 Helpful

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Philips - IntelliSpace PACS

PACS

Philips has been pretty responsive during the COVID-19 crisis. We haven’t really had to do much in...

Apr 2020
 Helpful

 or  to see details.

Kareo - Kareo EHR/PM - Small Practices

Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

Before the COVID-19 crisis, I was completely set up for Kareo’s telemedicine platform, and it could...

Apr 2020
 Helpful

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Cerner - Millennium Open Engine

Integration Engines

I haven’t seen any reduction in service since the onset of the COVID-19 crisis. Everything has been...

Apr 2020
 Helpful

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Mach7 Technologies - Mach7 Vendor Neutral Archive

Vendor Neutral Archive (VNA)

I don't know whether Mach7 Technologies has even reached out to us about the COVID-19 crisis. We...

Apr 2020
 Helpful

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Maize Analytics - Maize Privacy Solution

Patient Privacy Monitoring

We have activated codes for COVID-19, and we are monitoring that. The code activation is how we have...

Apr 2020
 Helpful

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Office Practicum (Connexin) - Office Practicum EMR (Pediatrics)

Ambulatory Specialty EMR

We aren't using the vendor's product and resources to the full extent that we can. The reason for...

Apr 2020
 Helpful

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Craneware - Chargemaster Toolkit

Revenue Cycle – Chargemaster Management

We are not really using Craneware as a source for COVID-19 information; we have so many other...

Apr 2020
 Helpful

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Craneware - Chargemaster Toolkit

Revenue Cycle – Chargemaster Management

I know that the vendor is constantly doing things to try to provide us with more information about...

Apr 2020
 Helpful

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Office Practicum (Connexin) - Office Practicum EMR (Pediatrics)

Ambulatory Specialty EMR

The best thing that Office Practicum has done for us during the COVID-19 crisis is to offer access...

Apr 2020
 Helpful

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Office Practicum (Connexin) - Office Practicum EMR (Pediatrics)

Ambulatory Specialty EMR

With the COVID-19 crisis, medicine as we know it is going to change. People have been talking about...

Apr 2020
 Helpful

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Office Practicum (Connexin) - Office Practicum EMR (Pediatrics)

Ambulatory Specialty EMR

Office Practicum is absolutely on top of reminding us about little things we can do to retain our...

Apr 2020
 Helpful

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Cerner - Cerner Millennium Behavioral Health

Behavioral Health

The vendor has been as helpful as they can be during the COVID-19 crisis, but we had to reach out to...

Apr 2020
 Helpful

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Craneware - Chargemaster Toolkit

Revenue Cycle – Chargemaster Management

We don't have much ongoing training; I think Craneware puts out some webinars every once in awhile....

Apr 2020
 Helpful

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PELITAS - Patient Access

Patient Access

Some of our forms are already loaded in PELITAS' system for eSignatures. Once the COVID-19 pandemic...

Apr 2020
 Helpful

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Protenus - Patient Privacy Monitoring

Patient Privacy Monitoring

Protenus tries to understand the changes we have made because of the COVID-19 crisis. We have...

Apr 2020
 Helpful

 or  to see details.

Protenus - Patient Privacy Monitoring

Patient Privacy Monitoring

The COVID-19 crisis has really been a financial challenge for everybody. But as a large health...

Apr 2020
 Helpful

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NextGen Healthcare - NextGen Enterprise PM

Practice Management

NextGen Healthcare has been pretty good about supporting us through the COVID-19 crisis. A lot of...

Apr 2020
 Helpful

 or  to see details.

Omnicell - Omnicell XT Automated Dispensing Cabinets

Automated Dispensing Cabinets

I haven't heard a single thing from Omnicell during the COVID-19 crisis. Maybe they have information...

Apr 2020
 Helpful

 or  to see details.

Allscripts - Sunrise Acute Care

Acute Care EMR

When it comes to COVID-19, almost everything that we are doing, we are pushing from a national...

Apr 2020
 Helpful

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Allscripts - Sunrise Acute Care

Acute Care EMR

The system is not part of our long-term plans, not if we can help it. We were just getting ready to...

Apr 2020
 Helpful

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3M - MModal Fluency for Imaging

Speech Recognition - Front-End Imaging

3M has supported us very well through the COVID-19 crisis. Given everything that is going on, they...

Apr 2020
 Helpful

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GE Healthcare - Mac-Lab

Cardiology Hemodynamics

The solution isn't operating any differently during the crisis than it would in any other situation....

Apr 2020
 Helpful

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Optum - Optum360 CDI 3D

Clinical Documentation Improvement (CDI) Software

Optum has sent us quite a few emails during the COVID-19 crisis, and we even had a Webex about the crisis....

Apr 2020
 Helpful

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Cerner - PowerChart Oncology

Oncology - Medical

We have gotten good support from the vendor with the COVID-19 situation. For the PowerChart Oncology...

Apr 2020
 Helpful

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Epic - Epic Suite

Enterprise Software Suite Solutions

I am pretty amazed at how much support we have gotten from Epic related to the COVID-19 crisis. Epic...

Apr 2020
 Helpful

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Modernizing Medicine - EMA (Dermatology, Orthopedics, and Ophthalmology)

Ambulatory Specialty EMR

The vendor has supported us very well through the COVID-19 pandemic. They have put out a telehealth...

Apr 2020
 Helpful

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InterSystems - TrakCare EPR (Non-US)

Acute Care EMR - Global

We discovered that one of our staff members might have had COVID-19, so everyone was wondering how...

Apr 2020
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ShiftWizard - ShiftWizard

Scheduling - Nurse & Staff

ShiftWizard said they would give their customers an icon to help track the staff’s COVID-19 use.

Apr 2020
 Helpful

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eClinicalWorks - eClinicalWorks EHR/PM - Small Practices

Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

eClinicalWorks has done a terrible job of supporting us through the COVID-19 situation. I am really...

Apr 2020
 Helpful

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Cerner - Cerner Millennium PowerChart/CommunityWorks Clinicals

Acute Care EMR

Cerner has helped support our organization during the pandemic with telehealth. Specifically, they...

Apr 2020
 Helpful

 or  to see details.

Philips Wellcentive - Advance Outcomes Manager

Population Health Management

Philips Wellcentive added codes for COVID-19 right away. They jumped on that from the very...

Apr 2020
 Helpful

 or  to see details.

Waystar - Claims Management

Revenue Cycle – Claims Management

Waystar put out information regarding what they implemented for claims with COVID-19. While we...

Apr 2020
 Helpful

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Zipnosis - Zipnosis

Virtual Care Platforms

In terms of supporting us through the COVID-19 crisis, Zipnosis came out with the screening tool...

Apr 2020
 Helpful

 or  to see details.

Office Practicum (Connexin) - Office Practicum EMR (Pediatrics)

Ambulatory Specialty EMR

With COVID-19, everyone is trying to immediately implement telehealth. Office Practicum quickly...

Apr 2020
 Helpful

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Revint - Revint Revenue Integrity/Underpayment Services

Revenue Integrity/Underpayment Services

In terms of strategic ability, the vendor is able to adjust to market changes, including with...

Apr 2020
 Helpful

 or  to see details.

IBM Watson Health - Merge Hemo

Cardiology Hemodynamics

The vendor has supported us very well during the COVID-19 crisis. They are there when we need them,...

Apr 2020
 Helpful

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Avantas - Smart Square

Scheduling - Nurse & Staff

The vendor has been pretty awesome. They have been doing some weekly get-togethers for all of the...

Apr 2020
 Helpful

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NextGen Healthcare - NextGen Enterprise PM

Practice Management

NextGen Healthcare has done a very good job of supporting us through the COVID-19 crisis. They are...

Apr 2020
 Helpful

 or  to see details.

Enli - Enli Value Navigator

Population Health Management

Enli saved our life period. We decided that we needed some way to track our patients who we...

Apr 2020
 Helpful

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iMedX - iMedX Transcription Services

Transcription Services

iMedX has supported us very well during the COVID-19 crisis. They are continually communicating. At...

Apr 2020
 Helpful

 or  to see details.

Zipnosis - Zipnosis

Virtual Care Platforms

Zipnosis has done an unbelievable job with their COVID-19 response. They are the best of the best....

Apr 2020
 Helpful

 or  to see details.

WellSky - WellSky Home Health (EHR) (Kinnser)

Home Health EHR

People from Kinnser Software came and did training on business intelligence, and they were great....

Apr 2020
 Helpful

 or  to see details.

Epic - Resolute Hospital Billing

Patient Accounting & Patient Management

Epic has supported our organization through COVID-19 by putting up dashboards. They built reports...

Apr 2020
 Helpful

 or  to see details.

nThrive - CDM Master

Revenue Cycle – Chargemaster Management

The vendor has been sending coding information, FAQs, and guidelines based on those FAQs during the...

Apr 2020
 Helpful

 or  to see details.

Revint - Revint Revenue Integrity/Underpayment Services

Revenue Integrity/Underpayment Services

Revint is trying to build within their system some algorithms and rules to take a look at things...

Apr 2020
 Helpful

 or  to see details.

Revint - Revint Revenue Integrity/Underpayment Services

Revenue Integrity/Underpayment Services

Revint is doing a webinar on some of the COVID-19-related plans that they hope to implement. I know...

Apr 2020
 Helpful

 or  to see details.

Qlik - Qlik Platform

Healthcare Business Intelligence & Analytics

With Qlik Sense, our developers were able to quickly deliver analytics around patient populations,...

Apr 2020
 Helpful

 or  to see details.

Sentry - Sentinel

340B Management Systems

Sentry has done really well at supporting us through the COVID-19 crisis. They work hard anytime new...

Apr 2020
 Helpful

 or  to see details.

Relatient - Patient Engagement Platform

Patient Outreach

I love Relatient. The vendor has kept all of their promises and more and has been a lifesaver for...

Apr 2020
 Helpful

 or  to see details.

Relatient - Patient Engagement Platform

Patient Outreach

The product is simple to use. We have been using the on-demand messaging in the product a lot. We...

Apr 2020
 Helpful

 or  to see details.

Dolbey - Fusion CAC

Computer-Assisted Coding (CAC)

There are changes to the codes regarding COVID-19, and Dolbey is quick to respond. There has been no...

Apr 2020
 Helpful

 or  to see details.

PELITAS - Patient Access

Patient Access

The vendor has done very well in supporting us during the COVID-19 crisis. They are making sure that...

Apr 2020
 Helpful

 or  to see details.

Kareo - Kareo EHR/PM - Small Practices

Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

The ongoing support is good. It is hard to say how proactive Kareo’s service is. I can’t say Kareo’s...

Apr 2020
 Helpful

 or  to see details.

Epic - EpicCare Inpatient EMR (Non-US)

Acute Care EMR - Global

When it comes to the coronavirus, Epic has the screening functionality. The functionality is more...

Apr 2020
 Helpful

 or  to see details.

pCare - pCare (TVR Communications)

Interactive Patient Systems

We recently started working with the vendor, but I don’t think the system is getting a lot of play...

Apr 2020
 Helpful

 or  to see details.

Greenway Health - Intergy EHR

Ambulatory EMR

The COVID-19 resources from My Greenway and the proactive approach have been good. Greenway Health...

Apr 2020
 Helpful

 or  to see details.

Enli - Enli Value Navigator

Population Health Management

Enli actually came to us during the COVID-19 issue and put together a program to help us do...

Apr 2020
 Helpful

 or  to see details.

Enli - Enli Value Navigator

Population Health Management

Enli drives tangible outcomes almost to the point of harassment. That is a joke though; we would...

Apr 2020
 Helpful

 or  to see details.

Aquity Solutions - Aquity Solutions Outsourced Coding (MModal)

Outsourced Coding

AQuity has been very accommodating through the COVID-19 pandemic.

Apr 2020
 Helpful

 or  to see details.

Dolbey - Fusion CAC

Computer-Assisted Coding (CAC)

Dolbey hasn’t done anything to help me through the pandemic. We didn't get our new COVID-19 code in...

Apr 2020
 Helpful

 or  to see details.

Dolbey - Fusion CAC

Computer-Assisted Coding (CAC)

Nothing works the way Dolbey says it is going to. I can't do my code sets like I was promised. I...

Apr 2020
 Helpful

 or  to see details.

Greenway Health - Intergy EHR

Ambulatory EMR

Greenway Health is making a more concerted effort to bring knowledge back into the client community....

Apr 2020
 Helpful

 or  to see details.

AdvancedMD - AdvancedMD EHR

Ambulatory EMR

Recently, I went to close at the end of the day, and the computer program just crashed. I had to...

Apr 2020
 Helpful

 or  to see details.

NextGen Healthcare - NextGen Enterprise EHR/EPM - Small Practices

Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

NextGen Healthcare has been very responsive for a couple of things we considered priority during...

Apr 2020
 Helpful

 or  to see details.

Dolbey - Fusion CAC

Computer-Assisted Coding (CAC)

There is a new version, and we did look at it. But, of course, there is a price with that, and right...

Apr 2020
 Helpful

 or  to see details.

3M - MModal Fluency for Imaging

Speech Recognition - Front-End Imaging

We haven’t had any support from 3M that relates to the COVID-19 crisis. I was surprised that...

Apr 2020
 Helpful

 or  to see details.

Medecision - Aerial (for Payer Care Management)

Care Management Solutions (Payer)

Medecision has developed a clinical survey, and they have rolled out a COVID-19 diagnosis set into...

Apr 2020
 Helpful

 or  to see details.

AdvancedMD - AdvancedPatient

Patient Intake Management

There have been periods of time when I have had to call support a lot, and there have been periods...

Apr 2020
 Helpful

 or  to see details.

Epic - EpicCare Inpatient EMR

Acute Care EMR

Epic was very late coming at COVID-19, and we had done a lot of things ourselves internally. In...

Apr 2020
 Helpful

 or  to see details.

athenahealth - athenaCollector

Practice Management

The vendor has been very responsive throughout the pandemic situation. They were on the leading edge...

Apr 2020
 Helpful

 or  to see details.

Change Healthcare - Assurance Reimbursement Management

Revenue Cycle – Claims Management

We have not had any issues with the product since the COVID-19 crisis. Assurance Reimbursement...

Apr 2020
 Helpful

 or  to see details.

LUMEDX - Apollo Advance

Cardiology

We have gone through the sales process with LUMEDX, and they have been very responsive throughout...

Apr 2020
 Helpful

 or  to see details.

Lyniate - Rhapsody

Integration Engines

Our support has remained solid during the COVID-19 crisis. We have not experienced any degradation...

Apr 2020
 Helpful

 or  to see details.

Philips - Xper Hemodynamics

Cardiology Hemodynamics

We have had to call Philips to help support us because we are working remotely. When we are on-site,...

Apr 2020
 Helpful

 or  to see details.

Lyniate - Rhapsody

Integration Engines

During the COVID-19 crisis, the vendor has sent emails continuing their support path. They are in...

Apr 2020
 Helpful

 or  to see details.

Omnicell - Omnicell XT Automated Dispensing Cabinets

Automated Dispensing Cabinets

Omnicell has been great at supporting us through COVID-19. We have had to change some of the...

Apr 2020
 Helpful

 or  to see details.

Zipnosis - Zipnosis

Virtual Care Platforms

Zipnosis has been very good about supporting us through COVID-19. We have had a lot of contact. We...

Apr 2020
 Helpful

 or  to see details.

Maize Analytics - Maize Privacy Solution

Patient Privacy Monitoring

We have been working with Maize Analytics a lot recently because of COVID-19. They recently came out...

Apr 2020
 Helpful

 or  to see details.

Epic - MyChart

Patient Portals

One of the hot topics right now is the use of MyChart to create virtual visits and virtual...

Apr 2020
 Helpful

 or  to see details.

Health Catalyst - Health Catalyst Population Health Applications

Population Health Management

We really haven't been engaged with Health Catalyst on COVID-19. We know they are working on that...

Apr 2020
 Helpful

 or  to see details.

Philips - CARESTREAM Vue Archive

Vendor Neutral Archive (VNA)

Carestream has been very active and proactive during the COVID-19 crisis in terms of getting ahold...

Apr 2020
 Helpful

 or  to see details.

Practice Fusion - Practice Fusion EHR - Small Practices

Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

Practice Fusion EHR gives alerts for MIPS and CDC guidance related to the coronavirus on the home...

Mar 2020
 Helpful

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Cerner - Infection Control

Infection Control & Monitoring

With COVID-19, we are processing things through our normal informatics, like a normal change...

Apr 2020
 Helpful

 or  to see details.

Shift Admin - Shift Admin Scheduling

Scheduling - Physician

Shift Admin does a good job of delivering new technology. The system doesn’t fight the coronavirus,...

Mar 2020
 Helpful

 or  to see details.

Agfa HealthCare - Enterprise Imaging XERO Viewer

Universal Viewer (Imaging)

Especially with COVID-19, we love the collaborator feature where the system can contact our chat or...

Mar 2020
 Helpful

 or  to see details.

3M - MModal Fluency Direct

Speech Recognition - Front-End EMR

The vendor is great to work with. They are very responsive and connect me to whoever I need, and...

Apr 2020
 Helpful

 or  to see details.

PCC - PCC EHR (Pediatrics)

Ambulatory Specialty EMR

The head of PCC wrote us a letter to say that these are challenging times with COVID-19 and that he...

Apr 2020
 Helpful

 or  to see details.

PCC - PCC EHR (Pediatrics)

Ambulatory Specialty EMR

From the get-go of COVID-19, PCC has been telling us how to do telemedicine. They told us that we...

Apr 2020
 Helpful

 or  to see details.

PCC - PCC EHR (Pediatrics)

Ambulatory Specialty EMR

I have been sharing what I have learned from PCC with others. There are a couple of people that I...

Apr 2020
 Helpful

 or  to see details.

Zipnosis - Zipnosis

Virtual Care Platforms

Zipnosis has been very responsive to some of our requests for changes. In fact, we helped them...

Apr 2020
 Helpful

 or  to see details.

Allscripts - FollowMyHealth

Patient Portals

As far as COVID-19 goes, Allscripts helped us to rapidly deploy video visits and virtual encounters...

Apr 2020
 Helpful

 or  to see details.

Elsevier - ClinicalKey for Nursing

Clinical Decision Support - Point-of-Care Clinical Reference

Elsevier's content is constantly updated. For example, within the first week or two of the COVID-19...

Apr 2020
 Helpful

 or  to see details.

Netsmart - Homecare Advisor (Change Healthcare) (Home Health EHR)

Home Health EHR

Netsmart has been doing a pretty good job through the COVID-19 crisis. They have provided tools and...

Apr 2020
 Helpful

 or  to see details.

ICU Medical - LifeCare PCA (PCA)

Smart Pumps

Luckily, we haven’t really needed ICU Medical’s support through COVID-19. We have had different...

Apr 2020
 Helpful

 or  to see details.

Elation Health - ElationEMR - Small Practices

Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

The vendor has been fantastic in terms of supporting us during the COVID-19 crisis. They have been...

Apr 2020
 Helpful

 or  to see details.

Wolters Kluwer - EmmiEngage

Patient Outreach

EmmiEngage is a great tool. We can use it to launch education into someone’s chart. Our clinical...

Apr 2020
 Helpful

 or  to see details.

nThrive - Claims Management

Revenue Cycle – Claims Management

I haven’t talked to nThrive too much regarding COVID-19. There have been edits related to the...

Apr 2020
 Helpful

 or  to see details.

Central Logic - Transfer Center

Patient Flow

Transfer Center has a robust reporting tool. The vendor has reached out with various tools and...

Apr 2020
 Helpful

 or  to see details.

Experian Health - Experian Health Contract Management & Analysis

Revenue Cycle – Contract Management

Experian Health has done a really nice job of putting together a portal or a dashboard that has all...

Apr 2020
 Helpful

 or  to see details.

Epic - Epic Telehealth

Virtual Care Platforms

We use Epic's EMR, but we had not enabled telemedicine; we were doing eVisits already for a limited...

Apr 2020
 Helpful

 or  to see details.

BD - BD Inventory Management (Pyxis Logistics, Pyxis ES, HealthSight Analytics)

Medication Inventory Management

BD has been extremely responsive in reaching out and asking how they can provide assistance during...

Apr 2020
 Helpful

 or  to see details.

TrustHCS - TrustHCS Outsourced Coding

Outsourced Coding

TrustHCS is absolutely a strategic company. I personally work with a couple of people, and they can...

Apr 2020
 Helpful

 or  to see details.

Relatient - Patient Engagement Platform

Patient Outreach

Relatient has supported us through the COVID-19 crisis very well. All of the vendors we work with...

Apr 2020
 Helpful

 or  to see details.

MatrixCare - MatrixCare Home Health (EHR) (Brightree)

Home Health EHR

The vendor has made a few changes on the back end of the software, and those changes have helped us...

Apr 2020
 Helpful

 or  to see details.

Spok - Spok Mobile

Secure Communications

We haven't tapped into the vendor for help with anything during the COVID-19 crisis. On their...

Apr 2020
 Helpful

 or  to see details.

Philips - IntelliSpace PACS

PACS

Philips has offered help during this COVID-19 crisis. They have done a really good job.

Apr 2020
 Helpful

 or  to see details.

Nuance - PowerScribe 360

Speech Recognition - Front-End Imaging

During the COVID-19 crisis, the vendor has been more proactive about fixing our issues, and that has...

Apr 2020
 Helpful

 or  to see details.

Philips - Xcelera

Cardiology

We haven't actually had to engage support for COVID-19, but it is nice to get word from Philips...

Apr 2020
 Helpful

 or  to see details.

Philips - Xcelera

Cardiology

Optimistically, in the next 12 months, we will bring a few more hospital sites onto Xcelera. With...

Apr 2020
 Helpful

 or  to see details.

Baxter - Sigma Spectrum (LVP)

Smart Pumps

We are working on creating a project once the pandemic is over, and we are going to look at a...

Apr 2020
 Helpful

 or  to see details.

Cerner - Cerner Millennium PowerChart/CommunityWorks Clinicals

Acute Care EMR

In response to COVID-19, Cerner reached out and asked whether they could help us with anything. They...

Apr 2020
 Helpful

 or  to see details.

Nuance - Nuance CDI Solutions

Clinical Documentation Improvement (CDI) Software

Everything is already embedded in the software. We can use the product to search for COVID-19. The...

Apr 2020
 Helpful

 or  to see details.

NextGen Healthcare - NextGen Enterprise EHR

Ambulatory EMR

NextGen Healthcare has reached out to us and offered us a lot of support in response to COVID-19....

Apr 2020
 Helpful

 or  to see details.

Imprivata - Cortext

Secure Communications

The clinicians just text or call, but they do use Cortext occasionally. The clinicians use it almost...

Apr 2020
 Helpful

 or  to see details.

athenahealth - athenahealth Population Health

Population Health Management

The vendor continues to support us. We don't talk much about COVID-19 specifically during any of our...

Apr 2020
 Helpful

 or  to see details.

athenahealth - athenahealth EHR/PM - Small Practices

Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

athena has created connection groups. athena created a group for our specialty that includes...

Apr 2020
 Helpful

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Central Logic - Transfer Center

Patient Flow

Our organization has looked at going to a relatively different product, and I have fought that tooth...

Apr 2020
 Helpful

 or  to see details.

Central Logic - Transfer Center

Patient Flow

Once COVID-19 hit, we were surprised to get a call from our representative just to ask how we were...

Apr 2020
 Helpful

 or  to see details.

Lyniate - Corepoint

Integration Engines

COVID-19 hasn't really come up at all. The vendor sent out some letters and things, but everyone is...

Apr 2020
 Helpful

 or  to see details.

Ciox Health - Ciox Health Outsourced Coding

Outsourced Coding

I would absolutely recommend Ciox Health. The deliverables are always there and expected. The...

Apr 2020
 Helpful

 or  to see details.

UASI - UASI Outsourced Coding

Outsourced Coding

In a time of crisis, UASI has showed their true partnership. The dedicated staff that I work with to...

Apr 2020
 Helpful

 or  to see details.

Greenway Health - Greenway Health Intergy EHR/PM - Small Practices

Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

I have seen a lot of things through COVID-19, but I haven't been paying much attention because of...

Apr 2020
 Helpful

 or  to see details.

Ciox Health - Ciox Health Outsourced Coding

Outsourced Coding

We have had to reduce so many agency hours because of COVID-19; a lot of work isn’t available at the...

Apr 2020
 Helpful

 or  to see details.

CPSI - Evident Thrive EHR

Acute Care EMR

CPSI has been doing some things in response to COVID-19. They released templates for the doctors and...

Apr 2020
 Helpful

 or  to see details.

Dimensional Insight - Diver Platform

Healthcare Business Intelligence & Analytics

Dimensional Insight has supported us very well through the COVID-19 crisis. They reached out early...

Apr 2020
 Helpful

 or  to see details.

Nuance - PowerShare

Image Exchange

Nuance has done very well at supporting us during the COVID-19 crisis. There has been very little...

Apr 2020
 Helpful

 or  to see details.

ELLKAY - LKArchive

Data Archiving

I haven’t called the vendor regarding the COVID-19 situation. Their solution continues to work...

Apr 2020
 Helpful

 or  to see details.

Strata Decision Technology - StrataJazz Decision Support

Business Decision Support

The vendor is doing a bunch of webinars on how they can help track COVID-19 patients, and they have...

Apr 2020
 Helpful

 or  to see details.

tw-Security - tw-Security Cybersecurity Advisory Services

Cybersecurity Advisory Services

tw-Security has been very supportive during the COVID-19 crisis. There is a lot of fluidity today....

Apr 2020
 Helpful

 or  to see details.

NextGen Healthcare - Patient Portal

Patient Portals

The COVID-19 situation quickly expedited the need for advanced technology and support of healthcare,...

Apr 2020
 Helpful

 or  to see details.

Agfa HealthCare - Enterprise Imaging for Radiology

PACS

We have had no contact with Agfa HealthCare regarding COVID-19, and we have had no offers from them...

Apr 2020
 Helpful

 or  to see details.

Kit Check - Bluesight for Controlled Substances

Drug Diversion Monitoring

We received an email from Kit Check about the COVID-19 crisis. The vendor let us know that there is...

Apr 2020
 Helpful

 or  to see details.

InTouch Health - InTouch Health: Virtual Care Platform

Virtual Care Platforms

InTouch Health has been very supportive during the COVID-19 crisis. When we have needed them to work...

Apr 2020
 Helpful

 or  to see details.

InTouch Health - InTouch Health: Virtual Care Platform

Virtual Care Platforms

We were going to use the product at some of our clinics, but due to COVID-19, we had to roll out...

Apr 2020
 Helpful

 or  to see details.

Cotiviti - Quality Intelligence

Payer Quality & Risk Analytics

I haven't seen a difference in the support during the COVID-19 crisis. The work is always done...

Apr 2020
 Helpful

 or  to see details.

Sentry - Sentinel

340B Management Systems

Sentry does have emails that go out, but none of the emails are related to our day-to-day function...

Apr 2020
 Helpful

 or  to see details.

Stoltenberg Consulting - Stoltenberg Consulting Partial IT Outsourcing

Partial IT Outsourcing

When COVID-19 came, we turned a large workforce into a remote group overnight. We soon realized that...

Apr 2020
 Helpful

 or  to see details.

NextGen Healthcare - NextGen Enterprise EHR

Ambulatory EMR

On the EHR side, we have had some challenges with our account executive. The issue might not...

Apr 2020
 Helpful

 or  to see details.

Philips - CARESTREAM Vue PACS (Non-US)

PACS - Global

We try to avoid unnecessary upgrades because that takes extra resources and puts extra strain on the...

Apr 2020
 Helpful

 or  to see details.

Vyne Medical - Trace

Other KLAS Validated Software

When the COVID-19 things came out, Vyne Medical did reach out and ask whether there was anything...

Apr 2020
 Helpful

 or  to see details.

AccuReg Software - AccuReg Patient Access

Patient Access

AccuReg Patient Access is one of the few products that works with our ancient EMR. We don’t have...

Apr 2020
 Helpful

 or  to see details.

Identity Automation - Identity Automation IAM Suite (Mostly Single Sign-On)

Identity & Access Management

Identity Automation has been very responsive and supportive during the COVID-19 crisis.

Apr 2020
 Helpful

 or  to see details.

Ontario Systems - Artiva HC

Other KLAS Validated Software

The vendor has told us to let them know when we need anything regarding COVID-19, but we haven't...

Apr 2020
 Helpful

 or  to see details.

AccuReg Software - AccuReg Patient Access

Patient Access

AccuReg Software sent us a nice package during the COVID-19 crisis, and I thought that was a kind...

Apr 2020
 Helpful

 or  to see details.

Kareo - Kareo EHR/PM - Small Practices

Small Practice Ambulatory EMR/PM (10 or fewer Physicians)

The vendor has done well supporting us during the COVID-19 crisis. They have been sending messages...

Apr 2020
 Helpful

 or  to see details.

Cerner - Cerner Millennium PowerChart/CommunityWorks Clinicals

Acute Care EMR

We are constantly getting messages through the system that talk about the things we need to do or...

Apr 2020
 Helpful

 or  to see details.

Philips - IntelliSpace PACS

PACS

We don’t really need Philips’ support through the COVID-19 crisis. We are doing less work, so we...

Apr 2020
 Helpful

 or  to see details.

AccuReg Software - AccuReg Patient Access

Patient Access

I have a monthly call with my people at AccuReg Software. I just reach out when I have any issues....

Apr 2020
 Helpful

 or  to see details.

Experian Health - eCare NEXT

Patient Access

On the Experian Health side, people have their logins just in case we have to use the vendor’s...

Apr 2020
 Helpful

 or  to see details.

Epic - EpicCare Inpatient EMR

Acute Care EMR

Epic has been helpful. We have a dashboard to track COVID-19 things that was developed by Epic and...

Apr 2020
 Helpful

 or  to see details.

Aquity Solutions - Aquity Solutions Transcription Services (MModal)

Transcription Services

In terms of the COVID-19 crisis, the vendor sent us an email right away to let us know that they...

Apr 2020