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Ambient Speech 2024
In a High-Energy Market, EHR Integration Drives Purchasing Decisions
Author
Mac Boyter
Author
Ciera Walker
Author
Braden Taylor
With the rapid expansion of generative AI, ambient speech technology has been top of mind for healthcare organizations as they seek increased efficiency, improved note quality, and improved provider well-being. While ambient speech vendors previously had to provide QA specialists to review created notes, generative AI has enabled ambient speech technology to become more fully automated and do more than just transcribe medical notes. Many organizations are currently making or have made ambient speech purchase decisions in the last year; while some are beginning to move past the pilot stage, broad adoption of this technology is not yet common. To help healthcare organizations understand why certain vendors are being considered and selected, this report—KLAS’ first to focus on only ambient speech technology—examines feedback from 80 organizations that are making or have recently made decisions between January 2024 and August 2024. (This report does not represent a comprehensive census or win/loss market share study.)
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Key Findings:
- Nuance Most Considered Due to Existing Relationships & Reputation, Abridge Highlighted for Affordability & Physician-Led Leadership; Both Benefit from Epic Workshop Partnership
- Suki Seen as a Viable Option across EHRs; Oracle Health Customers Cautiously Optimistic about Clinical Digital Assistant Thanks to Native EHR Integration
- Organizations Select Nabla for Streamlined User Experience & Cost; Strong Demo & Positive Sales Experience Are Key Contributors to Ambience Healthcare Selections
Writer
Natalie Hopkins
Designer
Nikki Christensen
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.