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Ambulatory EMR Perception 2014

Ambulatory EMR Perception 2014
New Leaders Emerging as Market Shifts

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As today’s ambulatory providers face new challenges, not all of the traditional mindshare leaders are the top considerations. This report explores who’s being considered, who’s being replaced, and why.

WORTH KNOWING

MARKET MAINSTAYS LOSING GROUND

Of respondents who recently switched EMRs, more moved away from GE Healthcare and NextGen than any other vendors. Looking forward, Allscripts, GE Healthcare, McKesson, and NextGen stand to lose more customers than other vendors as 40%–50% of their responding customers reported potential plans to leave.

INDEPENDENT PRACTICES ENTICED BY ATHENAHEALTH AND ECLINICALWORKS

Independent practices, which tend to be midsize to smaller practices, mention myriad vendors but give top consideration to athenahealth and eClinicalWorks, followed by Epic and Greenway, in their quest to resolve functionality, support, and cost concerns.

EPIC AND CERNER CAPTURING THE AFFILIATED MARKET

As larger practices have tightened their relationships with nearby hospitals for population health considerations, Epic’s and Cerner’s integrated platforms have benefitted most in mind­share. While providers have long considered Epic a viable ambula­tory EMR option, Cerner has made significant progress recently with their ambulatory solution, and providers now consider it a legitimate option. athenahealth and Allscripts—who was once the mindshare leader—are next most considered, though well behind, by affiliated entities. 

MINDSHARE MIRRORS CUSTOMER CONFIDENCE

Customer satisfaction with McKesson, NextGen, Allscripts, and GE Healthcare is relatively low, and customers report less confidence in these vendors’ meaningful use readiness. Allscripts and NextGen have decreased the most in mindshare recently, dropping them out of the top-four vendors in mindshare to the second tier with GE Healthcare and Greenway. Provider considerations of the not-yet-released Paragon ambulatory solution boosted McKesson’s overall mindshare, though both customer confidence and mindshare are low for Practice Partner and InteGreat EHR.

Mindshare perfromance and staying
Considerations by practice type

BIRD'S EYE VIEW OF EMR PERCEPTION

KLAS Reports: Ambulatory EMR Perception 2014

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2018 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.