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Anesthesia Performance 2016

Anesthesia Performance 2016
A Clinician Take on Anesthesia Information Management Systems

Authored by: | Read Time: 3 minutes

In order to deliver the best care possible to the patient, clinicians and departmental personnel need the best systems that provide strong functionality, nimble workflows, and exceptional vendor support. Anesthesia solutions exist from both enterprise and best-of-breed vendors with some stark differences between them. Which vendors are best meeting the needs of the OR department and clinicians, and which vendors are committed to provider success in anesthesia? KLAS spoke to clinicians and OR personnel to find out.

1. IPROCEDURES OUTPERFORMS ALL OTHER ANESTHESIA VENDORS

iProcedures outperforms all other anesthesia vendors in nearly every performance and customer satisfaction measure. Providers from both small ambulatory surgery centers and large acute care facilities say that iProcedures consistently adds meaningful, clinician-driven functionality, such as redundant wireless capabilities and iPad functionality, and offers responsive support that is empowered to help clinicians resolve problems. iProcedures ensures clinician success in anesthesia by always improving upon their technology and creating a support environment that fosters customer trust. Clinicians report that they have the ability to easily create customized and intuitive workflows that are centered around their needs. Users also say that if they have not achieved their workflow goals, iProcedures is willing to work with them until the desired usability is reached.



2. ENTERPRISE VENDORS FALL SHORT FOR CLINICIANS WHILE I.T. PRESENTS DIFFERENT VIEW

Enterprise vendors have been widely adopted by acute care organizations, but clinicians feel that these vendors have failed to deliver functionality in anesthesia that is on par with that of best-of-breed vendors. This is contrary to the views of many in IT, who are not the end users of these systems. Clinicians using Epic are the most optimistic that their experience will improve, but multiple customers still experience problems with reporting and usability, which have hampered their ability to fully utilize the solution. Cerner customers would like to see improvements in functionality that allow for more time with the patient, and customers say that they need more training and communication from their vendor. Additionally, providers have experienced problems with Cerner during implementations and have also had problems with usability that falls short of their expectations, leading to some frustration among users.



3. BEST-OF-BREED VENDORS DELIVER BETTER CLINICIAN-CENTERED WORKFLOWS; EPIC'S IMPLEMENTATIONS HAVE LED TO PROBLEMS DOWN THE ROAD

iProcedures, Plexus Technology Group, SIS, GE Healthcare, and Picis have all shown the ability to adapt their systems to fit the clinician workflow at the point of care, allowing clinicians to focus more of their attention on treatment and less on documentation. Epic customers have problems stemming from implementation variability, which has led to complicated and hard-to-navigate clinical workflows that have slowed overall efficiency. Cerner performs better but is still only average when compared to all vendors because of missing capabilities and a workflow that sometimes leads to documentation errors.



4. CERNER, EPIC, AND GE HEALTHCARE CUSTOMERS DOUBT VENDOR COMMITMENT TO CUSTOMER SUCCESS

Many clinicians using Cerner, Epic, and GE Healthcare have doubts about their vendors' commitment to anesthesia and feel that these vendors do not devote sufficient resources toward ensuring long-term success by continually improving the products and delivering clinician-centered functionality. While iProcedures leads in this area, other best-of-breed vendors also perform well. Plexus Technology Group customers feel that their vendor is invested because of excellent support and a willingness to customize. While overall clinician satisfaction with SIS has fallen recently, there remain a number of advocate users confident in SIS' commitment to anesthesia and optimistic about the future.



5. IPROCEDURES AND PLEXUS LEAD BEST-OF-BREED VENDORS; FORMER MARKET LEADER SIS NOTABLY DECLINES

Best-of-breed vendors continue to deliver a better user experience in acute care and ambulatory settings. Integration, proactive support, technology, and customizable workflows all help drive clinician satisfaction with Plexus Technology Group. Clinician satisfaction with Picis is guided by value, high-quality implementations, and positive relationships. SIS' performance has dropped significantly due to decreased communication and outreach from support personnel and executives and contracting problems. Despite optimism from a number of clients, half of SIS respondents are thinking about switching vendors because of organizational moves to enterprise solutions or various other difficulties.

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KEY TOPICS

  1. iProcedures Outperforms All Other Anesthesia Vendors
  2. Enterprise Vendors Fall Short for Clinicians While I.T. Presents Different View
  3. Best-of-Breed Vendors Deliver Better Clinician- Centered Workflows; Epic’s Implementations Have Led to Problems Down the Road
  4. Cerner, Epic, and GE Healthcare Customers Doubt Vendor Commitment to Customer Success
  5. iProcedures and Plexus Lead Best-of-Breed Vendors; Former Market Leader SIS Notably Declines
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2018 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.