BD Alaris Recalls
Flash Insights Report 2020

Author
Jackson Tate

Author
Paul Warburton

October 1, 2020 | Read Time: 5 minutes

Occasional product recalls are an expected nuisance of working with medical devices. However, following the recent series of recalls involving the BD Alaris smart pump—the largest of which was categorized by the FDA as a Class I recall and initiated on February 4, 2020—KLAS has received an unprecedented volume of questions from Alaris customers. Based on feedback from 53 individuals at 50 Alaris customer organizations, this report examines what impact the recalls have had on BD customers’ satisfaction and future plans and whether BD has been successful in addressing patient-safety concerns and minimizing disruption.

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Key Findings:

Most Customers Still Committed to BD Despite Mounting Frustration over Repeat Recalls
Patient Safety a Top Concern for Customers Who Report Recall Disruption
Customers in Southeast Most Likely to Report Frustration
Respondent Demographics
Alaris Customers Divided on Success of BD's Response
Additional Insights from KLAS Decision Insights Data
BD Customers Thinking of Leaving Most Often Consider B. Braun, Followed by ICU Medical

Writer
Elizabeth Pew

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.