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Business Intelligence Perception 2013

Business Intelligence Perception 2013
Who Will Lead the Fleet?

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Like a vast sea, the BI market is wide and deep. Vendor ships are numerous and ready to set sail amid increasing activity in healthcare BI, but the question remains, who will lead the fleet?




WORTH KNOWING
Uncertainty Prevails
Provider perceptions reveal the lack of a clear market leader for enterprise analytics in healthcare. Of those unable to identify a standout leader, 76% were C-levels.
BI Portfolio Depth = Top Differentiator
BI vendors most mentioned as potential standout market leaders include IBM, SAP, Microsoft, and Oracle, all of whom have strong BI portfolios consisting of both front-end (presentation layer) and back-end (data integration/management) BI tools.  
Needed: Healthcare-Specific BI Functionality
Limited resources propel providers to seek more healthcare BI content, models, and prebuilt functionality. Explorys, Health Catalyst, and OptumInsight (Humedica) received the next most mentions as potential leaders, largely due to healthcare focus and vision for BI. IBM and Oracle were noticed for advanced healthcare data models, but called out for high price tags. Microsoft and SAP were seen more as commodity BI tools, but not healthcare specific.  
More Usability and Affordability, Please!
The need for ease of use and affordability remain salient and often unmet provider criteria in a BI market leader. QlikTech and Tableau received multiple mentions for usability and data visualization but are not seen as full BI tool sets; providers also called out SAS and McKesson, whose BI offerings are more complete but whose visual data discovery products are newer.






OTHER INTERESTING FINDINGS
Performance vs Perception: The Irony
BI vendors mentioned most as potential future market leaders in this report (IBM, SAP, Microsoft, Oracle) receive average or below-average performance scores from providers today; by contrast, multiyear top rated BI vendor Dimensional Insight received limited market recognition as perceived future market leader, mostly due to limited visibility in larger health systems.
Consideration for Population Health Analytics on the Rise—Paradigm shifts in healthcare models and increased focus on quality lead providers to consider more than just traditional BI vendors; in addition to Explorys and OptumInsight mentions, Advisory Board, Caradigm, Verisk, and Wellcentive were each seen by one provider as potential market leaders.


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© 2014 KLAS Enterprises, LLC. All Rights Reserved. 

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2018 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.