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Cerner Revenue Cycle Management
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Cerner Revenue Cycle Management
Has Cerner Changed Course?

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In August 2018, representatives from some of Cerner’s largest and most complex customers met with Cerner executives to participate in a transparent summit around revenue cycle success. The purpose of this summit was to provide Cerner with enough insight to enable Cerner to conduct a significant pivot to regain client confidence in Cerner and deliver a world-class RCM solution. After the summit, Cerner made specific commitments to clients on when issues would be addressed.

Key Findings

  1. Has Cerner Pivoted? All but One Say No
  2. Cerner Improving Relationships; Follow-Through Needed
  3. Client Advisory Groups Increasing Optimism among Participating Clients
  4. New RCM Clients Experiencing Upgraded Implementation Approach Reflect Little Improvement
  5. Advancing Cerner Customers Reporting Slight Improvements
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.