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Related Series

Computer-Assisted Coding (CAC) 2019
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2019
Computer-Assisted Coding 2016
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2016
Hospital-Based CAC 2014
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2014
Computer-Assisted Coding 2013
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2013
Computer-Assisted Coding
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2012

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Computer-Assisted Coding 2021
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Computer-Assisted Coding 2021
Which Vendors Best Meet Needs in the Face of COVID-19?

April 29, 2021 | Read Time: 5  minutes

Current Time Inside Cache Tag Helper: 7/27/2021 11:00:01 PM and Model.reportId = 1819

The COVID-19 pandemic necessitated rapid coding changes and strong support from computer-assisted coding (CAC) vendors as provider organizations scrambled to adjust to billing and revenue changes. This report explores customer satisfaction with recent updates, each vendor’s response to the crisis, and key metrics that have proven crucial in this market: accuracy/quality of coding suggestions, impact on coder productivity, service and support, and value.

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Current Time Inside Cache Tag Helper: 7/27/2021 11:00:01 PM and Model.reportId = 1819

Key Findings:

  1. Dolbey Updates Are Met with High Customer Satisfaction
  2. Updates from Optum & 3M Draw Mixed Reviews
  3. Dolbey, 3M & Optum All Helpful in Their Response to COVID-19
  4. Dolbey’s Service & Support Continue to Set the Bar; 3M Customers Report Improvement & Optimism
  5. Customers Say 3M’s Licensing Fees Create Frequent, Unexpected Charges
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.