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Epic Consulting 2016

Epic Consulting 2016
Which Firms Provide Breadth, Depth, and Expertise?

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This competitive marketplace includes many firms utilizing Epic-certified consultants to ensure client success. Firm breadth, depth, expertise, and scalability differentiate exceptional performance to help providers find the best fit. Six firms stand out with broad service offerings in at least three areas, complemented by deep experience drawn from completing many engagements. Other firms offer more focused services and/or have less experience in fewer engagements.

2016 Epic Consulting Overall Performance Ratings

1. SAGACIOUS, NORDIC, AND BLUETREE NETWORK OFFER BROADEST EXPERIENCE

In implementation support and staffing, Sagacious Consultants and Nordic each have twice as many validated engagements as the next most experienced firm, while Sagacious, BlueTree Network, and Nordic have the broadest experience with multiple Epic modules and deliver deep Epic knowledge from a pool of ex-Epic employee consultants. For smaller, targeted projects, top performers Pivot Point Consulting, Optimum, and Oxford are all newly rated firms that specialize in offering responsive support targeted to individual organizations’ needs.

2016 Epic Consulting Implementation Support and Staffing
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Implementation Support & Staffing: Projects in which consultants help organizations implement clinical and/or revenue cycle products in a supportive role, meaning they provide application experts, analysts/builders, or trainer resources that are managed by the organization's leadership. Also includes projects in which project leadership is provided but fewer than eight consultants are part of the engagement.

2. IMPACT ADVISORS BRINGS STRONG LEADERSHIP; NEWCOMER OPTIMUM IMPRESS WITH ADAPTIVE APPROACH

In enterprise implementation leadership, Impact Advisors works primarily with a mix of midsize to large client organizations while offering strong leadership resources for mostly clinical projects. Deloitte and Accenture bring experienced tools and methodology with expansive resource teams to the largest clients. Optimum, the newest firm in this category, offers a communicative and adaptive approach with impressive performance thus far.

2016 Epic Consulting Enterprise Implementation Leadership
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Enterprise Implementation Leadership: Engagements in which a consulting firm plays a major role in helping an organization implement clinical and/or revenue cycle products; includes providing project leadership and a large team (eight or more consultants) and bearing some responsibility for the overall success of the project.

3. IMPACT ADVISORS, FALCON CONSULTING, AND CHARTIS GROUP PROVIDE MOST BREADTH

In IT advisory, Impact Advisors, Falcon, and Chartis Group have the broadest scope of services; Impact offers high-level advisory expertise, Falcon has deep RCM knowledge, and Chartis Group excels at providing readiness assessments. Nordic and McKinnis respond to increasing provider needs by focusing on RCM optimization work, delivering deep Epic knowledge and expertise.

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IT Advisory Services: Engagements in which consultants help Epic clients in one or more of the following areas: preimplementation planning, assessment and strategy work related to Epic, clinical optimization, and revenue cycle optimization.

2016 Epic Consulting IT Advisory
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Pre-Implementation Planning: Engagements that assist organizations with creating a plan for the implementation of Epic.
Assessment and Strategy: Engagements where firms help clients develop and apply IT strategies around Epic.
Revenue Cycle Optimization: Engagements focused on improving the way in which revenue cycle systems operate and are used by health system professionals.
Clinical Optimization: Projects focused on improving the way in which clinical systems operate and are used by clinicians.

4. OPTIMUM, HCI GROUP, AND CSI HEALTHCARE SUPPORT THE LARGEST GO-LIVES

In go-live support, Optimum, HCI Group, and CSI Healthcare have deep consultant benches and a collaborative approach to support the largest engagements. Leidos and Optimum have the broadest Epic module experience, and providers praise their innovative processes and experiencebased approach, respectively. Divurgent delivers strong clinical support to smaller engagements.

2016 Epic Consulting Go-Live Support
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Go-Live Support: Engagements where consultants assist during the go-live phase of a clinical and/or revenue cycle product implementation. Projects are generally 1 to 4 weeks in duration and are designed to help clinicians and other staff members quickly get comfortable with the new software.

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KEY TOPICS

  1. Sagacious, Nordic, and Bluetree Network Offer Broadest Experience
  2. Impact Advisors Brings Strong Leadership; Newcomer Optimum Impresses With Adaptive Approach
  3. Impact Advisors, Falcon Consulting, and Chartis Group Provide Most Breadth
  4. Optimum, HCI Group, and CSI Healthcare Support the Largest Go-Lives
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2018 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.