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ERP Decision Insights 2020 ERP Decision Insights 2020
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ERP Decision Insights 2020
New Energy Reflects Changing Customer Expectations

author - Tanya Egbert
Author
Tanya Egbert
author - Sam Eaquinto
Author
Sam Eaquinto
 
June 17, 2020 | Read Time: 7  minutes

Current Time Inside Cache Tag Helper: 10/28/2021 12:04:25 AM and Model.reportId = 1631

Recent purchase decisions in the healthcare ERP market (defined by KLAS as financials [GL/AP], HR & payroll, and supply chain management) have been largely dominated by provider organizations looking to move to the cloud. Hoped-for benefits include improved system reliability and security, improved efficiency, and reduced capital investment. But there are challenges with cloud solutions as well, such as poor implementations, limited functionality, and outages and connectivity issues. This report examines 73 ERP purchase decisions made since the beginning of 2019 to determine the reasons behind ERP replacements and new selections. What is most important to provider organizations: technology and innovation, or vendor experience and relationships? Which vendors are gaining momentum, and which are being left behind?

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Current Time Inside Cache Tag Helper: 10/28/2021 12:04:25 AM and Model.reportId = 1631

Key Findings:

  1. Cloud Solutions from Workday, Oracle, and Infor Dominate Considerations
  2. Functionality/Technology & User Experience Driving Decisions
  3. Premier & Allscripts Not Often Considered
  4. Cloud Solutions Generating Energy
  5. Wins/Likely Selections—by Organization Bed Size
  6. Vendor Summaries
  7. Other Vendors in the ERP Space
author - Amanda Wind Smith
Writer
Amanda Wind Smith
author - Jess Wallace-Simpson
Designer
Jess Wallace-Simpson
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.